Vet Nurses and other support staff
Veterinary Receptionist and Client Services Roles
Green Point Veterinary Hospital, Central Coast, NSW (posted 26th July) Nurse / Receptionist
Experienced Vet Nurse (Cert IV) / Vet Receptionist
Green Point Vet Hospital, located in the Gosford area on the Central Coast is looking for a vet nurse and / or veterinary receptionist. We are a small animal vet hospital.
The practice was purchased a few months ago and is privately owned. The new owner’s aims for the practice are to establish a practice which offers:
- A respectful environment – both for staff and clients
- Best practice medicine
- A team environment where staff are happy to come to work
We are looking for a team member who willingly contributes to the team and appreciates that if everyone contributes then life is easier for the entire team. The nursing team is made up of dedicated experienced nurses and an enthusiastic trainee nurse. The practice operates on a vet roster which varies between one and three each day.
The practice is well equipped with three consult rooms, two surgery rooms, x-ray, ultrasound, endoscope, etc.
To encourage a work life balance, the practice hours are:
- Monday - Friday 8.30 am – 6.30 pm
- Saturday - 8.30 am – 12.30 pm
- Sunday - Closed
- Public Holidays - Closed
Staff are paid above the award. There is ample parking on site.
About The Area
The Central Coast of NSW is a rapidly growing area. Green Point is located at the southern end of the Central Coast (Gosford area) and provides an enviable lifestyle being surrounded by nature with beaches, waterways and National Parks. It offers a lifestyle which is more relaxed and affordable than Sydney but Sydney is within an easy commute (approx. 35 minutes by car or there are regular train services) and Newcastle is just over an hour away.
If you have any questions or would like to apply please contact Sarah on: sarahliddane@hotmail.com or call/text 0417 244 806.
All discussions and applications will be completely confidential.
SuperVets Hendra, Inner Northern Brisbane QLD (posted 26th July) Vet Nurse/Receptionist
Full-time Veterinary Nurse/Receptionist | SuperVets Hendra
SuperVets Hendra is close to re-opening, and we are seeking an experienced veterinary nurse/receptionist to join our team! We are seeking someone who shares our passion and excitement for our industry, and is committed to above and beyond levels of customer service.
Your key responsibilities will include, but are not limited to:
- Provide effective support to veterinarians in all aspects of veterinary nursing, including anaesthetic monitoring, animal handling, IV catheter placement and blood collection
- Maintain an excellent level of patient care and customer service at all times, treating every patient as if they were your own
- Maintain a consistently high level of organisation and cleanliness in the hospital and kennel areas at all times
Our ideal candidate will possess the following attributes:
- Certificate IV in Veterinary Nursing with min 1-2 years’ veterinary nursing experience
- A team player attitude with the ability to show initiative but also take direction
- Ability to work well and multitask under pressure
- Ability to self-manage and problem solve
- Punctual with excellent communication and organisational skills
- A keen desire to deliver excellent standards of patient care and customer service at all times
- A genuine love for animals and their people!
Don’t miss out on this exciting opportunity to join an incredible team, with brand-new facilities!
VetPartners is an equal opportunity employer and recognises that diversity is crucial to our success. Whatever your identity and background, if this role sounds like you, then please Apply Now.
MyOwnVet, Salisbury/Moorooka, South Brisbane, QLD (posted 25th July) Reception/Admin
FULL-TIME/PART-TIME
Admin/Receptionist with Vet Nursing Skills preferred.
SALISBURY/MOOROOKA, SOUTH BRISBANE - SMALL ANIMAL
WE WOULD LOVE TO WORK WITH YOU...
The MyOwnVet Veterinary Hospital team is continuing to grow, and we are now looking for a full-time or part-time Admin/receptionist (preferably with Vet Nursing skills) to join our ever-growing team.
MyOwnVet is one of the last remaining privately-owned Veterinary Hospitals in South Brisbane (Only 8km south of Brisbane CBD), which means that we can stop, breath and close the doors for Rep/Staff training lunches... Having been founded on providing first class veterinary care with continued outstanding client service throughout the years, we love what we do here. Helping each other out during those busy times, you would be greatly supported and warmly welcomed. Major exciting news for us is that we have recently moved to our new, bigger and purpose-built building. If you’re also interested in Vet nursing work, you will have the opportunity to use and be a part of helping our Vets with the newest state of the art equipment; latest in-house IDEXX laboratory, our new ultrasound, endoscopy, dental and digital x-rays, IM3 dental machines and orthopaedic surgeries.
Being a very close-knit work family of 6 experienced vets and 8 dedicated nurses and support staff, who all like to have fun helping each other out during those busy times, you would be supported and warmly welcomed.
MyOwnVet continues to go above and beyond for our clients and patients, this philosophy has been maintained and we continued to improve our high standards of helping pet parents and their wonderful pets daily. Whilst working with My Own Vet you will always have an amazing, experience, and have access to a talented group of Vets and nurses working with you supporting you always working smarter not harder daily. You will find that Salisbury/Moorooka are located just minutes from Brisbane CBD and is a fantastic community orientated suburbs that have that small-town caring feel to it.
So, if this sounds like you, we would love to hear from you so please send your resume and cover letter through to our Veterinary Director, Dr Ahmed Kadhem on: ahmed@myownvet.com.au
For more information, please check out our Facebook page
Geelong Animal Referral Services, Newtown, Inner Western Geelong VIC (posted 25th July) Customer Services Rep
Geelong Animal Referral Services
Customer Services Representative –Casual
About Us:
GARS is a multidisciplinary small animal referral hospital staffed 24/7 with onsite specialists in surgery and internal medicine, supported by specialists in oncology and diagnostic imaging, residents, interns, reception and nursing staff.
The GARS vision is to be Victoria’s leading referral centre. We have recruited staff with a view to achieving this goal. The hospital is brand new, purpose built, proudly independent and privately-owned. Located in Newtown Geelong, the hospital occupies a tranquil part of the city, immediately surrounded by beautiful greenspaces, overlooking the Barwon River, Balyang sanctuary and Balyang Golf course. The facility boasts its own private outdoor space with lawns overlooking the golf course and river for our staff and patients to enjoy. It is equipped with four consulting rooms, chemotherapy room, large central treatment area with adjacent nursing station and separate MRI, ultrasound/endoscopy, minimally invasive fluoroscopy and CT suites. Three large operating theatres surround a large central sterile processing zone with separate staff offices, lecture theatre, board room, kitchen and lounge area and independent cat and dog wards. The waiting room is a beautiful space with high ceilings and separate waiting areas for dogs and cats.
Our staff are considered experts in their field and industry leaders. We are completely focused on our team, including every current and future member. We value development and reward our staff with CPD available to all. We are dedicated to ensuring an appropriate work-life balance for all staff. If you wish to join our team that means you also are driven to achieving the highest possible standards of patient care and wish to work within a facility where staff excel at their job within a fun, inclusive and exceptional workspace.
We are looking for people who truly value teamwork and would like to join the GARS family, determined to take their career to the next level.
About the area:
GARS is very fortunate to have the Barwon River, Balyang Golf Course and Balyang Sanctuary with their natural green spaces, including bike and walking paths right on our front doorstep. The popular cafes, restaurants and bars of Pakington street and Geelong CBD are only minutes away. The outstanding wineries and distilleries of the Bellarine peninsula and beautiful beaches of the Surf Coast and famous Great Ocean Road Greater are less than 25minutes away. Transport links are excellent, with the South Geelong train station less than 3kms from the hospital, the Spirit of Tasmania Ferry and Avalon International Airport 15 and 25 minutes from the hospital. Major arterials are also close by, offering fast and easy connections to Melbourne, Victoria’s North, West and South.
About the role:
The Customer Service Representative role is pivotal to the smooth and professional operation of Geelong Animal Referral Services (GARS). This role is the first point of contact for everyone entering the hospital, including patients. The role requires the ability to deliver an exceptional customer service experience whilst demonstrating compassion, sensitivity and understanding to our referring veterinarians, clients, patients, and colleagues.
- Deliver outstanding customer service and care to all referring veterinarians, clients, and patients
- Communicate effectively with referring veterinarians from across the state to facilitate new and potential referrals
- Provide accurate and regular updates to clients and referring veterinarians on patient progress
- Respond effectively to any questions, queries or concerns from clients and referring veterinarians following a patient’s consultation
- Schedule and manage appointments for multiple veterinary specialists from all departments
- Provide administrative support to all hospital staff including veterinarians and hospital management
- Perform end of day reconciliation
- Process pet insurance claims
- Process payments across various payment platforms (including cash, card, VetPay, Afterpay etc)
- Maintain a high standard of cleanliness within the reception/waiting area and consultation rooms
- Work closely with and provide professional support to other customer service staff
- Provide compassionate support to clients and make arrangements for the aftercare of deceased pets (i.e. arranging cremation services and keepsakes requested by clients)
About you:
Qualifications
Essential
- Experience working in a medical or veterinary practice
- Excellent computer literacy
- Customer service experience in a fast-paced organisation
- Exceptional time management and organizational skills
- Excellent written and verbal communication skills
- Strong problem-solving skills
- Passion for delivering outstanding customer service and memorable customer experiences.
- Enthusiastic and positive “can do” attitude.
- Ability to thrive in a team environment, whilst also being self-driven and capable of working autonomously.
Desirable
- Knowledge of EzyVet is desirable but not essential
Demonstrated Behaviours and Personal Attributes:
- Passion for delivering the highest standard of customer care
- Ability to thrive in a team environment
- Availability on weekends and evenings
- Self-driven with an ability to work autonomously
- Excellent communication skills
- Strong work ethic
- Commitment to the culture and values of the business
- Honest, reliable, and loyal character
What we can offer you:
- Competitive remuneration commensurate with experience
- Opportunity to join a fun, friendly and highly efficient team
- Work from a truly beautiful facility
- An employer that aims to facilitate work life balance for all staff
- Support to develop your skills and advance your career along your chosen path
- A caring and supportive environment that focuses on staff wellness and positive workplace culture
- Industry leading discounts for staff pets
For further information or to apply for this position, please email your cover letter and resume to danakeirs@gmail.com.
Healthy Pet Behaviour Services, Arana Hills, QLD (posted 25th July) Receptionist
- Veterinary Receptionist - Part Time Position
- Supportive and Dynamic Team
- Varied Role
- Vet Behaviour Referral Practice
Are you the candidate we’re looking for? We’re sad to see our current receptionist go, but we are looking for a new member to fill this valuable role at our Veterinary Behaviour Practice. We’re a tight-knit team of dynamic professionals and we're looking for a colleague who excels in organisation, communication and customer service. If you have the experience, commitment, and enthusiasm to be part of an innovative and exciting team, we want to hear from you!
About Healthy Pet Veterinary Services
At Healthy Pet Veterinary Services, our mission is to improve the lives of animals and the people that care for them. We provide Referral Behavioural Care and Continuing Education in Animal Behaviour and Mental Health. Our team enjoys an advanced level of expertise in the field of veterinary behaviour science and animal training.
We recognise the importance of clients enjoying healthy and happy relationships with their pets, and are all about improving animals’ wellbeing, and their bonds with their human families. Our clinical methods are based in the latest science and research, and focus on diagnosing the underlying emotional, mental health or physical issues that lead pets to behave the way they do. Treatment plans are tailored to individual animals and the families they live with, providing strategies that work for their particular circumstances. Treatments are delivered in an integrated manner by our team of highly trained veterinary and behavioural coaching staff.
In our Continuing Educational work, we develop and deliver continuing education seminars, courses and programmes for other Veterinary Professionals, Trainers, and the General Public. We recognise that there is a broad spectrum of information sources on Animal Behaviour and Mental Health. We strive to be a centre of excellence, delivering the most up-to-date scientific, practical, and valuable knowledge and skills to colleagues and clients.
We place emphasis on our own professional development and are continually engaged in staying up to date with developments in our field. We value the expertise that each team member brings and support each other in our roles, growing our skills and the services we offer.
About the Role:
We have a rare opportunity for an experienced and enthusiastic Receptionist to join our team at our Behaviour Referral Consulting Rooms in Arana Hills. The purpose of this position is to facilitate the smooth running of administrative tasks, coordinate communication, and provide excellent customer service. You will be the first point of call for Healthy Pet Behaviour Services clients. You will report to the Practice Director and will be an integral part of the team. You will thrive on providing administrative services and organisation, and get a ‘kick’ out of providing exceptional communication to clients, referring professionals, and your colleagues. This is a varied and enjoyable position for an individual that flourishes with a variety of tasks, is organised, punctual and efficient. You will not be bored! This is a part-time role, working at our purpose-built behaviour consulting rooms in Arana Hills. Business hours are 9am - 4pm Monday to Thursday.
Key Responsibilities:
- Facilitating the smooth running of administration tasks and supporting your colleagues’ in performing their duties.
- Welcoming clients, patients, collecting, entering and updating details
- Understanding the various components of the practice: Behaviour Assessment Process;
- Treatment and Training Programmes; Continuing Education Seminars & Courses
- Scheduling appointments and coordinating follow-ups
- Answering telephone calls and emails timeously, responding to enquiries and coordinating next steps with your colleagues
- Coordinating correspondence with clients and referring professionals
- Collating and organising patient information prior to, and after assessments and appointments
- Entering and processing patient billing
Taking payments and corresponding admin tasks
- Coordinating chronic medication requests, taking payments and organising collection/postage
- Monitoring and assessing the administration care path of all patients and clients
Involvement in Marketing and Promoting the Practice, its Services and Events
- Supporting Healthy Pets' WHS
- Modelling and promoting Healthy Pets' vision and values
- Responsibility for Reception and Waiting Area Presentation
- General Cleaning
About the person we're going to hire:
We are looking for an experienced Receptionist with outstanding organisational, communication and customer service skills to join our team. You are proactive, personable, and enthusiastic about your role. You enjoy working with people and animals. You have excellent interpersonal skills. You are efficient and able to problem-solve. You love learning and implementing new knowledge and skills. You thrive being part of a team and enjoy working independently too. You recognise that each team member is important and understand that working together is essential in achieving big and exciting goals. You know that this is the role for you!
Skills & Experience:
- Experience in a similar role within the Veterinary or Healthcare industry (at least 4 years)
- Excellent Organisational, Time Management and Critical Thinking Skills
- Ability to communicate with clarity and skill both verbally and in written form
- Experience with Practice Management Software and ability to use computer systems – competence required
- Possess knowledge of veterinary and/ or medical terminology
- Proven delivery of excellent client service
- Desire to work with people and animals
- Pragmatic and compassionate
- Willingness to learn; ability to develop and implement new skills
- Ability to prioritise, plan and problem-solve
- An eye for detail but ability to see the big picture
- “Fear Free” certification desirable.
- Right to work in Australia
- What we will offer you:
- Part-time position: Mon-Thurs 8:45am – 4:15pm. No public holidays or weekends
- Work/life balance, variety, and fun
- Being a valued individual in a dynamic team
- Opportunities to grow new skills
- Training and professional development
How to apply:
Please provide the following information to assess your suitability:
- Your resume or CV
- Proof of qualifications
- The names and contact details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous 2 years. It is preferable to include your current, immediate, or past supervisor.
- A short statement (maximum two pages) that describes your skills, experience and knowledge as required, and why you want to work at Healthy Pet Behaviour Services.
Please email your application to: healthypetsrecruitment@gmail.com
See our website here: www.healthypetbehaviourvet.com.au
Kilmore Veterinary Practice, Mitchell Shire, North of Melbourne, VIC (posted 24th July) Receptionist
Join Our Team as a Receptionist at Kilmore Veterinary Practice
Kilmore Veterinary Practice is looking for a dedicated receptionist to join our friendly team to help us provide the highest standard of care to our beloved patients.
Hours:
Shifts on Monday – Thursday with a minimum of 28 hours per week
Key Responsibilities:
- Answering telephone calls and assisting clients with enquiries
- Scheduling appointments
- Processing payments
- Offering products available at the clinic
- Collaborating with our veterinary team to ensure seamless client communication
- Utilising EzyVet software to coordinate appointments and manage records
Qualities and Skills We Value:
- Embrace our core values of respect, consistency, merit, professionalism, and communication
- Enthusiasm for providing excellent customer service
- Ability to thrive in a fast-paced environment
- Strong communication and interpersonal skills
- Attention to detail and accuracy at task completion
Why Kilmore Veterinary Practice?
- A locally and privately owned clinic with a commitment to the highest standards of veterinary medicine
- Be part of a team that advocates for animal welfare and top-notch care
- Opportunity to interact with clients and their furry companions, making a positive impact on their lives
- Join the team in lunches and social outings
Ideal attributes:
- Certificate IV in Veterinary Nursing with a desire to step into a receptionist role
- Trainee nurse looking for receptionist-only work
- Previous experience with EzyVet software
If you're a passionate individual seeking a dynamic role where you can make a difference in the lives of animals and their owners, Kilmore Veterinary Practice is the place for you.
To apply, please send your resume and a brief cover letter to Michael (director of Kilmore Veterinary Practice) at admin@kilmorevet.com.au
Take the first step toward an exciting career with us!
(Please note this is a reception role only. Opportunities to progress to a veterinary nurse position within the clinic are currently unavailable.)
For more information, see www.kilmorevet.com.au, 
and 
Advanced Vetcare, Kensington, Inner North West Melbourne VIC (posted 23rd July) Receptionist
VETERINARY RECEPTIONISTS REQUIRED - Part Time and Full Time
Advanced Vetcare is a veterinary referral centre in Kensington with 24-hour emergency and critical care support. We are a continually growing team in a purpose-built facility and now with the exciting addition of a brand new hospital in Kew.
At Kensington, we currently house specialist small animal surgery, internal medicine, oncology and ophthalmology services.
Due to the continuing expansion of our services to our new facility, we are in need of more front-of-house team members.
Applications are invited from nurses or veterinary receptionists to fill part-time or full-time roles. We can be very flexible with your rostering with consideration to your out-of-work life!
The successful candidates will have the ability to work closely within a supportive team, but also efficiently and independently in an often challenging and unpredictable environment.
The positions will require friendly, welcoming and professional attitudes, as well as outstanding communication skills.
This is a position for someone who takes customer service to the highest level and who will always strive to achieve the best outcome for our clients, our patients and our referring Vets.
These positions will contribute to our customer service hours rostered over weekday, evening and weekend shifts.
Interested parties should submit a letter of introduction, resume and two current referees to: careers@advancedvetcare.com.au
Benefits of working at AVC:
- Competitive salary commensurate with experience
- Access to a supportive and collaborative team of specialists, veterinarians and veterinary nurses
- State-of-the-art facilities and equipment
- Access to the SAFERVETS program
- Access to Vetbloom Learning Platform
- Access to an Employee Assistance Program to support mental health and well-being (Uprise)
- A workplace that values work-life balance and a positive team culture
- A business 100% owned and operated by veterinarians working in clinical roles in the practice.
See our website www.advancedvetcare.com.au; you can also find us on 
and 
@advancedvetcareaus
Swan Valley Veterinary Centre, West Swan, North-East Perth, WA (posted 19th July) Receptionist
Location:
Situated in the heart of Swan Valley, with easy access to major highways. Whether you’re a food enthusiast, wine lover, or nature admirer, Swan Valley offers a perfect blend of delights just a short drive from the city or a scenic cruise up the Swan River.
About us:
At Swan Valley Vet Centre, we’ve created a welcoming environment designed to feel like home for both pets and their owners. Our waiting room includes separate areas for cats and offers additional privacy options. Our consultation rooms are spacious and equipped with treats and toys to comfort anxious pets. The surgical suite features state-of-the-art technology, enabling our experienced veterinary team to deliver high-quality surgical and diagnostic services. We also provide in-house diagnostic imaging and CT services.
Our team consists of eight knowledgeable veterinarians supported by experienced nurses and staff, operating harmoniously like a family.
The opportunity
We are currently seeking a veterinary receptionist to join our wonderful team full-time basis. Our receptionist is the first point of contact for all our valued clients, so providing a high-quality client experience in person and over the phone is of the utmost importance to us. This is a fantastic opportunity that will allow you to gain experience in a fast-paced yet rewarding atmosphere with a remarkable team.
Our ideal candidate:
- Previous experience working in customer facing positions within the animal industry essential
- Certificate IV in Veterinary Nursing will be highly regarded, but not mandatory
- Someone that has exceptional communication skills to build relationships with our clients
- An empathetic, caring person that always advocates for their patients
- An eye for detail, a good work ethic and a willingness to keep learning and improving both themselves and the practice
- The ability to manage a busy appointment schedule & assist with reception administration tasks.
What is on offer:
- AMAZING location and practice facilities
- Flexible roster and work practices
- We are proud to be Great Place to Work – Certified!
- Work with an AWESOME team and clients – we pride ourselves on our staff-client relationships
- Novated vehicle leasing options
- Flare HR Perks & discounts on everyday expenses including groceries, electronics, entertainment, fuel, restaurants, fashion brands and more
- Alongside paid Parental Leave we offer Paid Purrental Leave – because we love our fur babies
- Know that you are making a highly valuable contribution by caring for and achieving effective outcomes for our patients, clients, and the wider community
- Access to our VC Learning Academy - online learning portal
- Personal Wellness – Access to our Employee Assistance Program (EAP)
- Being a part of the national Vets Central Network, you will have access to a wide support network with like-minded professionals.
For further information or to apply, email: careers@vetscentral.com.au
Western Australian Vet Emergency & Specialty WAVES, Success, Southern Perth, WA (posted 17th July) Receptionist
Part Time Vet Nurse Reception role available with an immediate start. Training provided.
If you have boundless energy, a positive outlook, think fast, work best under pressure and most importantly you are a team player then you may be the person we are looking for to join our very busy Emergency hospital.
WAVES is looking for an enthusiastic, energetic, dedicated vet nurse who loves customer service and wants to be a receptionist on a casual basis. Previous experience working as a vet nurse receptionist is an advantage, however, your professional approach is more important to us.
Working as a vet nurse receptionist can be both rewarding and challenging. This role requires multitasking responsibilities, attention to detail, empathy towards animals and their owners and the ability to handle stressful situations.
You will be the first and last person to meet and speak to clients at our hospital, so it is essential that we make them feel comfortable and deal with them in an efficient, professional and compassionate manner. The role will involve being able to confidently provide informative and supportive advice to clients and referring veterinarians who are calling regarding emergencies. You will be able to confidently and calmly liaise with the rest of the hospital teams in a fast and efficient manner. You will have the ability to be able to multitask and consistently provide high quality customer service in a sometimes-hectic environment with high attention to detail.
This position is completely committed to Reception and Customer Service and will not involve any nursing tasks. It is essential that the successful applicant is ready to dedicate their skills to this fast-paced environment at Reception.
The successful applicant will be available to cover afternoons 3pm -6.30 shifts weekdays. Please only apply if you can commit to these hours long term. Extra shifts available for leave cover if suits.
Tell us why you would be the perfect fit for our team, including availability.
If you have any questions, please feel free to email me or send your CV and covering letter to Reception and Administration manager: deb@wavets.com.au
Animal Welfare League Qld Ipswich Community Vet Clinic, West Ipswich, QLD (posted 16th July) Client Manager
Client Manager - Full Time
Job No: AWLQ194
Join us and make a difference!
At AWLQ, we’re committed to creating a brighter future for animals in need and keeping pets and people together by providing lifesaving support and resources to people in need with companion animals.
About the role
If you looking for a rewarding career Animal Welfare League Queensland (AWLQ) is currently looking for a full-time Client Manager to join our fast paced Ipswich Community Vet Clinic. In this role, you’ll be responsible for supporting the veterinary team in providing the highest level of customer service and care to our clients and their animals.
You’ll be working within a team of highly skilled and passionate veterinary professionals under the banner of one of the most respected brands in animal welfare. If you are passionate about making a direct impact on animal welfare, we’d love to talk to you.
Key Responsibilities
- Support and manage the reception team's daily activities, which consists of approximately 4 team members
- Coordinate client bookings, admissions and discharges while ensuring we are providing exceptional customer service
- Handle customer complaints in a timely, courteous, and efficient manner
- Maintain liaison with other departments and ensure effective communication of relevant matters
- Regularly report on activities and issues
- Oversee client interactions and develop client relationships
- Communicate with clients regularly throughout their pet’s visit
- Review veterinarian’s recommendations for charitable discounts and financial support and approve per the practice policy.
What are the minimum requirements for this position?
- 4+ years’ experience in a similar role
- Strong computer literacy, confidence with Microsoft Office Suite and learning new systems
- Strong emotional intelligence, interpersonal skills and ability to diffuse customer escalations in a high-intensity environment
- Strong attention to detail, organised and recommends areas to improve efficiency
- Successfully manages multiple projects and deadlines
- Ability to resolve conflict with patients and co-workers
- Versatile and Able to build rapport with patients and co-workers
- The ideal candidate will have a strong administration and customer service background with versatility and maturity in their approach to work.
To be successful in this role, you will have:
- Excellent Customer Service Skills
- Strong Interpersonal and Communication Skills
- Ability to manage your own time effectively and respectful of the time of others
- Completes tasks thoroughly with strong attention to detail within deadlines
- Versatility, flexibility and positivity
- Excellent problem solving skills with the ability to recommend improvements
Who are we?
Founded in 1959, AWLQ has become a trusted leader in animal welfare. We provide a safe haven and second chance for close to 10,000 stray and homeless animals every year. To each one of these animals we welcome through our doors, a promise is made – to never euthanise a healthy, sociable, or treatable animal in our care. We work tirelessly every day to maintain this promise.
In addition to our shelter work, we are committed to keeping pets and people together by providing lifesaving support and resources to people in need with companion animals. We are known for our grassroots and innovative community-based animal welfare work including our community vet clinics, Getting to Zero, Golden Hearts Seniors’ Support Program and the National Desexing Network.
Why should you join us?
At AWLQ we offer competitive pay and benefits, including access to an independent Employee Assistance Program, retail discounts, vet discounts. Most importantly, every day you’ll play an instrumental role in our lifesaving work.
Our mission is to unleash the potential in every team, and we know that teams perform best when they have passion. We are committed to building a culture where everyone has the opportunity to do meaningful work and is recognised for their efforts.
Equity
Diversity and inclusion are the principles guiding how we build our teams, cultivate our leaders and build a culture of belonging where differences are valued.
Wynnum Manly Veterinary Hospital, Brisbane Bayside (posted 15th July) Receptionist
Wynnum Manly Veterinary Hospital is looking for an experienced Veterinary Receptionist to join our team. Wynnum Manly Veterinary Hospital is a small animal hospital located in the beautiful Bayside, 20 minutes from Brisbane City.
We are seeking an enthusiastic, reliable and confident receptionist who is able to provide excellent customer service to our loyal and constantly growing client base.
Our team includes 5 vets supported by a team of experienced nurses. We are looking for a team member with experience in the veterinary industry and the ability to multi-task. We are looking for a team member able to provide phone support to clients (scheduling appointments, answering general health enquiries and triaging emergency issues) and be the welcoming face of the practice at the reception desk. Previous reception experience and knowledge of RxWorks are highly desirable.
The position will cover a variety of shifts from morning to early evening with the possibility of occasional Saturday morning work.
Wages are negotiable depending on experience and above award.
Please send a resume and cover letter to Dr Nicky Thomas, Dr Charli Brace and Dr Steven Conwell at partners@wmvh.com.au or call 07 3396 6488 for further information.
Greenvale Animal Hospital, North Melbourne, VIC (posted 12th July) Nurse/Receptionist
FULL-TIME VETERINARY NURSE/RECEPTIONIST
Are you looking for a job that challenges you to be the best that you can be?
Would you describe yourself as reliable, caring and friendly with a great sense of humour?
Do you love to engage with people and their pets?
Would you like to be part of a team of friendly & supportive vets and nurses?
We need a full-time veterinary nurse/receptionist at our busy companion animal clinic. You will be supported by and working with a team of experienced vets and nurses.
The position is available immediately.
Requirements include:
- Customer service experience
- Friendly personality with exceptional communication skills
- Excellent presentation
- High attention to detail
- Enthusiastic and motivated
Duties may include:
- Client interactions at reception
- Handling phone calls
- Financial transactions
- Stock control/ordering
- Patient care
- Specific nursing tasks (eg anaesthetic monitoring, surgery prep, assisting vets with patient diagnostics and treatment)
- Cleaning
- Puppy school
We are a Lincoln Institute Employer of Choice and regularly run team building/training exercises. We are also Stress-free Pets accredited
We can guarantee a well-stocked pantry, lovely clients, a great team and excellent pay. We have regular staff functions which we would love you to be a part of. We pride ourselves on staff development and would like to help you reach your full potential.
Our practice vision is:
“To support owners in providing the best life for their pets, so that they can live out their happiest and healthiest moments together, whilst maintaining a fun, supportive and respectful work environment.”
If this sounds like your kind of workplace, please send us your resume and contact details. Don’t forget to tell us why you are the right person for this position in your cover letter!
Sam & Nicole Rooke
Greenvale Animal Hospital
Melbourne Animal Specialist Hospital (MASH), Ringwood, East Melbourne, VIC (posted 11th July) Receptionist
Job Title: Veterinary Reception
Melbourne Animal Specialist Hospital (MASH) is located in Ringwood and provides specialist services in Small Animal Surgery, Diagnostic Imaging, Anaesthesia and 24/7 Emergency and Critical Care. We are seeking a passionate and motivated Receptionist to complete our Client Services team.
As a member of the MASH team, you will be part of a supportive group of experienced veterinarians and nurses who are dedicated to providing the best possible care to our patients.
The role available is a permanent part-time position with a stable rotating roster.
Join our team and experience a supportive workplace dedicated to your well-being and professional growth. We offer a comprehensive Employee Assistance Program to ensure you have all the support you need. Our predictable work roster is designed with sustainability in mind, helping you maintain a healthy work-life balance and avoid burnout. Be part of a team that invests in your success and well-being, ensuring a fulfilling and sustainable career.
Responsibilities:
- Greet clients and visitors in a friendly and professional manner.
- Answer phone calls, schedule appointments, and manage the front desk.
- Maintain accurate client records and ensure all necessary paperwork is completed.
- Process payments, handle billing inquiries, and provide financial information to clients.
- Manage incoming and outgoing correspondence/emails.
- Coordinate communication between clients, veterinarians, and other team members.
- General administrative tasks such as filing, data entry, and inventory management.
- Adhere to new and established protocols/systems
Requirements:
- Previous experience in a reception/administrative role, preferably in a veterinary or medical setting.
- Excellent customer service skills with a warm and compassionate demeanour.
- Proficiency in using computer systems and software - familiarity with EzyVet practice management software is an advantage, but not essential.
- Strong organizational skills and attention to detail.
- Ability to remain calm and professional in high-pressure situations.
- A genuine passion for animals and their well-being.
- Flexibility to work a variety of shifts, including evenings and weekends.
If you are looking for a new and exciting opportunity, please contact Renee Roman at renee@mashvet.com.au with a copy of your CV, to discuss the position.
Colonel Light Veterinary Clinic, Colonel Light Gardens, Southern Adelaide, SA (posted 9th July) Receptionist
Veterinary Receptionist - Full Time 37 -38 hours / week.
Our team is looking for a compassionate, empathetic and organised person to fill a new reception role. Previous experience in a Veterinary clinic, or medical practice, would be highly advantageous, but not essential.
We are a dedicated team of knowledgeable, experienced and supportive Veterinary Nurses and Vets. The Clinic is a very busy small animal practice located in the southern foothills of Adelaide.
The position will require someone with an excellent phone manner and great organisational skills who can communicate well and work as part of our team.
The role is a permanent one, with the successful candidate rostered Monday through Friday and every second Saturday morning.
Pay will be commensurate with experience and qualifications, incorporating above award rates and regular pay reviews.
Skills required
- Experience working as a receptionist / customer service role in a busy reception environment, where veterinary/medical experience is advantageous but not essential.
- The ability to manage multiple incoming phone lines and potentially emotional clients.
- Excellent written and verbal communication skills and a warm and friendly telephone phone manner.
- Well-developed computer literacy and accurate record keeping skills.
- A positive and professional demeanour.
The role will be based around reception duties, involving;
- Managing multiple incoming phone lines.
- Welcoming clients and their pets into the practice.
- Booking and managing appointments for multiple Veterinarians.
- Invoicing and processing client payments.
- Managing email enquiries and email communications.
- Maintaining a clean and presentable reception area.
- Operating as the liaison between our clients and our staff .
Please forward your resume to,
Dr Zoe Wearing at: accounts@colonellightvet.com
Colonel Light Veterinary Clinic
59 Springbank Road
Colonel Light Gardens
SA 5041
Ph: 08 8276 7711
Fax 08 8374 4051
Brunswick Central Vet Clinic, Brunswick East, Inner Northern Melbourne, VIC (posted 8th July) Receptionist
Part-time Veterinary Receptionist Position
We are currently seeking an organized and efficient Veterinary Receptionist to join our team at Brunswick Central Vet Clinic.
Brunswick Central Veterinary Clinic is a busy and energetic clinic in one of the most vibrant and cultural areas of Melbourne. Our loyal clients are happy to spare no expense in looking after their pets, and we have built great relationships with them over the years. Our team is very tight-knit and passionate about great standards.
We are in current need of a motivated Receptionist to complement our amazing team on a Part-time basis with the potential to increase to Full-time in the coming months. We are seeking an individual who has a keen focus on administration, but also has a solid veterinary knowledge background. Perhaps you have been nursing for a while, and are looking for a change? Perhaps this is your foot in the door to a great future nursing career.
What we have to offer:
- Gold standard of care
- Work-life balance and varied shifts to utilise your skills and strengths.
- Weekly staff meetings with regular Lunch and Learns
- Encouragement to pursue your interests and career progression
- Interesting and varied case loads
- A great support network from the whole team
What you will have:
- Veterinary background knowledge is highly advantageous. eg. Flea/worming knowledge, vaccination schedules, basic triage
- Excellent administration skills, with Ezyvet software knowledge an advantage
- A positive and honest attitude with great initiative and communication skills
- The ability to work well both in a team and autonomously
- A reliable and hard-working nature with keen attention to detail
Our clinic is busy, dynamic, and exciting with collaboration between vets and nurses for a true team approach. We encourage you to pursue your interests and encourage continued education internally and externally.
VetPartners is an equal opportunity employer and recognises that diversity is crucial to our success. Whatever your identity and background, if this role sounds like you, then please apply today or reach out to Elise for more details: manager@brunswickcentralvet.com.auAnimal Welfare League Qld Ipswich Community Vet Clinic, West Ipswich, QLD (posted 28th June) Receptionist
Veterinary Receptionist
Job No: AWLQ191 Location: Ipswich
Join us and make a difference!
At AWLQ, we’re committed to creating a brighter future for animals in need and keeping pets and people together by providing lifesaving support and resources to people in need with companion animals.
About the role
Are you looking for a rewarding career? Animal Welfare League Queensland (AWLQ) is currently looking for a casual veterinary receptionist to join our fast paced Ipswich Community Vet Clinic. In this role, you’ll be responsible for supporting the veterinary team in providing the highest level customer service and care to our clients and their animals.
You’ll be working within a team of highly skilled and passionate veterinary professionals under the banner of one of the most respected brands in animal welfare. If you are passionate about making a direct impact in animal welfare, we’d love to talk to you.
Key Responsibilities
- Answer incoming calls with strong professionalism and accurate information.
- Transfer calls to the relevant department.
- Provide strong face to face customer service and facilitate appointment setting.
- Facilitate the admission and discharge of patients.
- Ensure the register balances and is reconciled at the end of each day.
- Assist with preparing invoices and other documentation as well as document management.
- Replacing merchandise in the waiting room store.
- Complete a variety of general administrative duties
- Responsible for opening and closing the reception area, and ensuring it is clean and tidy.
- Comply with all OH&S guidelines to ensure high standards of personal care are maintained
- Ensure issues are addressed and conflicts resolved with a high degree of maintained customer support.
- Answer a broad range of client questions associated with AWLQ and work in accordance with policies and procedures.
What are the minimum requirements for this position?
- Current Driver’s License.
- Strong experience in a high volume intensive customer service environment.
- A minimum of 2+ years experience in administrative and reception roles.
- Intermediate Microsoft Office Suite and IT systems ability (minimum).
To be successful in this role, you will have:
- Strong communication and interpersonal skills combined with the ability to resolve customer issues.
- Demonstrated affinity with animals.
- Demonstrated ability to work well with all levels of the team and wider organisation.
- Ability to work independently as well as effectively contributing in a team environment.
- Strong attention to detail.
Who are we?
Founded in 1959, AWLQ has become a trusted leader in animal welfare. We provide a safe haven and second chance for close to 10,000 stray and homeless animals every year. To each one of these animals we welcome through our doors, a promise is made – to never euthanise a healthy, sociable, or treatable animal in our care. We work tirelessly every day to maintain this promise.
In addition to our shelter work, we are committed to keeping pets and people together by providing lifesaving support and resources to people in need with companion animals. We are known for our grassroots and innovative community-based animal welfare work including our community vet clinics, Getting to Zero, Golden Hearts Seniors’ Support Program and the National Desexing Network.
Why should you join us?
At AWLQ we offer competitive pay and benefits, including access to an independent Employee Assistance Program, retail discounts, vet discounts. Most importantly, every day you’ll play an instrumental role in our lifesaving work.
Our mission is to unleash the potential in every team, and we know that teams perform best when they have passion. We are committed to building a culture where everyone has the opportunity to do meaningful work and is recognised for their efforts.
Equity
Diversity and inclusion are the principles guiding how we build our teams, cultivate our leaders and build a culture of belonging where differences are valued.
About Us
AWLQ is one of Queensland’s most dynamic and best-loved charities. Our organisation is the leader in the zero euthanasia movement nationally and is considered a national leader in animal welfare. AWLQ locally provides a safe haven for close to 10,000 stray and homeless animals each year, while also assisting other communities in saving homeless animals.
In addition to our shelter work, we are committed to keeping pets and people together by providing lifesaving support and resources to people in need with companion animals. We are known for our grassroots and innovative community-based animal welfare work including our community vet clinics, Getting to Zero, Golden Hearts Seniors’ Support Program and the National Desexing Network.
North Road Veterinary Centre, South East Melbourne VIC (posted 27th June) Vet Nurse or Receptionist Position
Experienced Vet Nurse or Veterinary Receptionist Position
North Road Veterinary Centre is seeking an experienced vet nurse or veterinary receptionist to join our wonderful and committed team.
We are flexible with employment options offering:
- Full-time or part-time
- Casual
- Hours and days worked - we work with your requirements
- Commencement date- flexible
The North Road Veterinary Centre was established in 1969.
We pride ourselves on providing highly professional and ethical care to our local community always with the client and pet being the prime focus behind our veterinary care. We are fortunate to have a wonderful clientele of responsible pet owners who place importance on high levels of health care for their pets.
Our clinic is well-equipped with in house pathology, digital x-ray facilities, ultrasound, complete dental care with dental x-ray etc. We also have a purpose-built boarding cattery and grooming parlour on site.
We are situated in bayside Melbourne in the Brighton area, a very desirable location close to Melbourne CBD and the beach and café culture.
We provide to you:
- A harmonious and supportive workplace, we care about you
- A close-knit social community within the team
- A strong, well balanced and experienced team of vets and nurses
- Flexible employment and roster options
- Ongoing education and learning environment
We are seeking a candidate who:
- Has a minimum of 2 years small animal experience working in a clinical setting
- Appropriate qualifications an advantage
- Shows empathy and has excellent client relationship building skills
- Wants to embrace our ‘North Road Vet family’
- Is enthusiastic with a friendly disposition
- Has strong communication and organisational skills with an excellent phone manner
- Is a team player
To learn more about us please visit: www.northroadvet.com.au
How to apply:
Drs Andrew and Wendy Milledge
North Road Vet Centre
167 North Road
GARDENVALE VIC 3185
Email applications: wmilledge@nrvc.com.au
Mobile: Wendy Milledge- +61 (0)409 131 165
Western Australian Vet Emergency & Specialty WAVES, Success, Southern Perth, WA (posted 27th June) ECC Receptionist
Perth: Emergency and Critical Care Veterinary Receptionist
After Hours, Casual
Western Australian Veterinary Emergency and Specialty (WAVES) is a veterinary referral hospital located in Success, WA. We provide veterinary emergency and specialist veterinary care for family pets, treating them as we would treat our family members.
Our clinical staff are friendly, dedicated, empathetic, compassionate and highly knowledgeable veterinarians, nurses and support staff who together provide the highest level of care possible for the pets in Perth in a supportive partnership with the pet’s general practitioner.
WAVES is committed to finding the right team.
We are looking for enthusiastic, compassionate and dedicated receptionists that are willing to consistently provide amazing customer service and quality patient care in the fast-paced Emergency and Critical Care environment.
The role:
- Casual.
- 2 shifts per week, with the ability to pick up additional shifts when staff are away.
- Weekday shifts: 6pm- 10pm.
- Weekend shifts: 7am-12:30pm, 12pm-5:30pm, 2pm-7pm or 5pm-10pm.
To be successful in this role, you will have:
- A certificate IV in veterinary nursing or equivalent.
- A minimum of 2 years of previous reception and nursing experience in general practice.
- Previous experience in emergency and critical care would be an advantage.
- Ability to work flexible shifts throughout the week and weekend.
- Ability to empathize with clients who are often in distress and demonstrate compassion towards their pets.
- Strong organizational abilities to manage multiple tasks such as scheduling appointments, prioritizing emergencies, and maintaining records.
- Ability to remain composed and make quick, rational decisions during emergency situations and high-stress scenarios.
Responsibilities:
- Greet clients and visitors in a compassionate and professional manner.
- Manage incoming calls, schedule appointments, and handle inquiries about emergency services.
- Provide information regarding wait times, billing, and general patient care advice.
- Processing Vetpay and other loan service applications.
- Collect accurate information from clients about their pets' medical history and current condition.
- Prioritize cases based on urgency and severity, directing critical cases to veterinary staff promptly.
- Assist with administrative tasks such as data entry, filing, and maintaining electronic records.
- Ensure accurate billing and processing of payments for services.
- Facilitate communication between clients, veterinary staff, and referring veterinarians.
- Making sure the client’s needs and wishes are represented, particularly in difficult situations. You will be talking to clients in the hospital and on the phones and you will need to be able to make appropriate recommendations.
- General maintenance of hygienic standards of reception area and consult rooms.
To find out about our recruitment process and how to apply, please contact Jayde on jayde@wavets.com.au
Comet Bay Vet Hospital, Golden Bay, South of Perth, WA (posted 21st June) Nurse / Receptionist
Veterinary Nurse/Receptionist – Part time 10-20hrs/week
About the role:
We are a state-of-the-art small animal vet hospital in Golden Bay, dedicated to providing excellent client service.
We are looking for an exceptional vet nurse who thrives in providing excellent client service to pet parents to join our young and energetic team. We are a closely knit team of thirteen.
Our nurses enjoy each other’s company both at work and outside of work. So if you are looking for a place where you will feel at home and the owner listens to you, this could be the role for you.
The successful applicant will work with a busy nursing and reception team and will need to be able to:
- Excel in a busy environment
- Manage a busy phone line and make appointments
- Liaise and greet owners as they arrive
- Collecting payments & handling cash
- Assist and support our team of veterinarians i.e., preparation of animals for surgery, anaesthetic monitoring, co-ordination of clinic admissions,
- Create and receive orders as well as stock control
- Update social media accounts
- Provide assistance to other nursing/support staff as required and maintain a friendly, helpful manner at all times.
- Keeping the public areas, reception and consulting rooms neat and tidy
- Provide general animal care, including feeding, cleaning, exercising of animals in care, without requiring any veterinary supervision or requiring additional assistance
About You:
- Minimum 1 year experience, exceptional new graduates or Cert IV students welcome to apply.
- Experience working alongside an advanced surgical vet will be an added advantage
- Able to use initiative
- Passionate about providing exceptional client service.
- Attention to detail
- Highly organised
- Effective listening skills
- Practice high levels of cleanliness
- Ability to work in a team and remain calm under pressure
- Positive disposition
What you will get:
Supportive and positive team environment to learn new skills and build your career
You will get the opportunity to work alongside an advanced vet surgeon
To apply for this position, please email your CV along with a covering letter to: admin@cometbayvet.com.au
Visit our Facebook page
Sponsorship is not available for this position.
Rouse Hill Family Vets, Hills District Sydney NSW (posted 11th June) Receptionist
Maternity Leave Veterinary Receptionist Position at Rouse Hill Family Vets
Are You The Motivated and Dynamic Veterinary Receptionist We Are Looking For?
Are you a veterinary receptionist that is looking for a modern, fear free focussed veterinary team to join? Then this could be your dream role!
If you’ve got a passion for providing high quality minimal stress patient care, want to strengthen the human animal bond, you’re skilled in interpersonal relationships and you’re a lightning fast learner, you might just be the person we’re looking for.
We’re a small animal veterinary hospital who recognise the link between the emotional and physical wellbeing of our patients and are proactive about reducing their fear, anxiety and stress during our veterinary visits.
You’ll be part of a company that has one main goal: Creating a veterinary hospital where the pets want to be, the client wants to be and the team wants to be.
We are growing so quickly that we need a new Veterinary Receptionist to join our team!
ABOUT YOU
- You are smart, fast and confident.
- You must be driven to learn and embrace fear free/low stress handling techniques
- You’re passionate and kind.
- You have super high emotional intelligence.
- You are extremely accountable for your outcomes.
- You thrive on personal development. You know the value of continuous learning.
- You absolutely need to want to grow!
- You demand excellence of yourself and thrive on feedback.
- You are excellent communicator
- You embrace diversity and bringing your authentic self to work
- You are a lighting fast learner
- You're highly resilient and adaptable
- Minimum 2 years full time veterinary reception experience (or equivalent)
This role is a maternity leave position with part-time hours that reports directly to our head nurses Brittany and Charlotte, while also working closely with other key members of the team. There is potential for the right candidate for their role to extend beyond the maternity leave position. This role is for veterinary receptionists and is not suitable for veterinary nurses who are wanting to transition into a veterinary nurse role in our practice.
APPLICATION INSTRUCTIONS
Go here to learn more and apply
DUTIES AND RESPONSIBILITIES
Thinking this role was tailor-made for you? Read on to learn more.
List off their duties and responsibilities here:
- Greeting and farewelling clients and patients as the arrive and leave the clinic
- Answering phone calls, booking appointments and surgeries and answering client questions
- Addressing client enquiries over a variety of platforms - in person, over the phone, via SMS, email, messenger
- Ensuring the vet visits are as fear free as possible by providing advice over the phone prior to arrival, to providing canine patients with adaptil sprayed bandanas, feline patients with feliway sprayed covers for their cages and ensuring the waiting room traffic is managed to minimise reactive dogs interacting.
- Obtaining patient updates and follow up via phone, SMS and email
- Taking payments both at time of service and deposits in advance of appointments as required
- Performing counter sales and providing basic preventative medication advice to clients
- Acting as liaison between clients, nursing and veterinarian staff, ensuring clients are kept up to date with wait times and ensuring clear communication between front and back of house.
APPLICATION INSTRUCTIONS
Go here to learn more and apply
Here’s what you’ll get when you join the Rouse Hill Family Vets Team:
✅ Full Training and Support - Every new team member will go through a 6 week induction program and in house mentor to ensure you are on boarded and trained in our protocols. We also close the clinic every Tuesday for meetings which rotate between full team meeting, external team training, split nurse & vet meeting and in house training.
✅ Certifications and Memberships – All of our staff are Fear Free Certified Professionals and we pay for your training and annual membership.
✅ Continuing Education Allowance: We value continuing education for all of our veterinary team. We have visiting experts who train us as a team - we are so excited to welcome Alison Lambert for team training again in October! This will be a must attend for all of our staff including our newest addition.
✅ Team Building Events: We run quarterly team building events and celebrate special occasions with our team. This includes an annual weekend away camping at Glenworth Valley. In the past we have hung out doing escape rooms, pinot and picasso, party boat on the Nepean River, bowling and laser tag, yoga classes, vintage ice cream truck visit and more.
✅ Generous salary – We know the award is bare minimum and so we pay above award and provide additional benefits such as a generous staff discount, Fear Free membership, closed for Public Holidays and closed between Christmas and New Year.
✅ Passionate and vibrant team – Our team are experienced, highly skilled and have diverse areas of interest. We believe that we get the best of our team when we need to turn up as our authentic selves at work. We create a space where we all belong and so we thrive together. Our leadership team invests in their own education and personal growth so they are driving the business forward, adapting to changing circumstances and spending time and effort in building their leadership skills.
✅ The Culture: Forget the big group corporate culture. We are not going to be the next big private equity company looking to make a buck and flip the business. We are here to make a positive difference to our team, our patients and our clients. We are small and dynamic and a little quirky but we are a close knit team who work together for each other and ourselves. We are emotionally intelligent and do the hard work needed to be the positive change we want for the veterinary community.
If you want to step into a role with the ability to build long lasting client and patient relationships with clients who respect you and want to work with you to get the best for their pets, if you want to become a top tier veterinary receptionist, be respected by clients, nurses and vets, loved by our patients and want to be change you desire in the vet industry, this might be the role for you!
Progressive Vet Care, East Malvern, SE Melbourne, VIC (posted 3rd June) Receptionist
Come and join our exceptional team of enthusiastic vets and incredibly supportive and motivated nursing and reception team, as a part-time or full-time Veterinary Receptionist.
We are looking for a dedicated veterinary receptionist with ideally a minimum 1-2 years of experience. At Progressive Vet Care we practice a high standard of care with a varied case load. The right candidate will be able to work efficiently under the guidance of our current reception team and veterinary nurses who strive to help each other develop their knowledge and skills.
Progressive Vet Care is a family run clinic that was established in 2015, and we continue to grow. Our buildings are purpose built, we have all the latest equipment and thrive to stay up to date with the latest protocols.
We are fortunate to have very loyal and dedicated clients many of whom are long standing want to do the best for their pets. Progressive Vet Care is also very proud to work alongside and support multiple rescue organisations. We always try to go above and beyond for our patients. Our reception team is a crucial part of developing and maintaining these relationships.
We are all very friendly and approachable, and like to have fun whilst working in a progressive work environment.
Clinic hours are 8am – 7.30pm Monday to Friday and 8am-1.30pm weekends.
Please send your CV to: admin@progressivevetcare.com.au Attention to Jacqueline Burridge or call the clinic on 03 9569 5353 for any enquiries.
Also see our website: https://progressivevetcare.com.au/
Bankstown Veterinary Hospital, South West Sydney, NSW (posted 31st May) Receptionist
Veterinary Receptionist - Part-Time
We are seeking a professional and experienced receptionist with great customer service skills. Position is part-time with ideally 2-3 weekdays per week.
Key job highlight:
- A caring and helpful team of professional and fun-loving individuals where everyone is valued and culture is paramount
- Supporting our veterinary team as they provide a high level of patient care
- Training to be able to handle reception and calls to a veterinary hospital
- Position joins our existing receptionist who is reducing her days to spend more time with family
Key job functions:
- Veterinary reception duties (front of hospital, call answering, appointment booking etc)
- Client management and billing with Cornerstone practice management software
- General administrative duties (we already have in place a bookkeeper and practice/business manager)
Successful candidate qualities:
- Experience in a customer focused role is essential
- Experience within the pet care industry is preferred but not essential for someone with a keen interest
- Excellent attention to detail
- Excellent time management skills
- Excellent customer service skills
- Ability to work well in a team and independently
- Ability to multitask while still performing tasks to a high level of accuracy
- Enjoy working in a team environment where mutual respect for all is highly valued
About Us:
- We are a practice of two well established small animal veterinary hospitals in
- Bankstown and Peakhurst in operation for 76 and 29 years respectively.
- We seek to offer the best veterinary care to our community and in particular value a friendly and rewarding workplace for all team members.
- Our team includes multiple vets, practice & business manager, head nurse, nurses and animal attendant.
- Our management team is full of enthusiasm for what we do.
- We seek to nurture our team to achieve everyone’s individual goals and those of the practice. We aim to foster a culture of support and allow our team members to grow their skills, experience and the team’s cohesion by supporting each other.
Package and Conditions:
- Remuneration will be commensurate with experience and any additional skills
- 38 hours per week
- Position is located at Bankstown
Please send resumes to Chris Gallen, Practice Manager: chris@bankstownvethospital.com.au
Southern Highlands Veterinary Centre, Moss Vale NSW (posted 27th May) Receptionist
Veterinary Receptionist
Would you enjoy working in one of the most scenic areas of NSW that also happens to be within 1.5 hours of Sydney, the South Coast AND Canberra?
Would you enjoy working in a purpose-built veterinary clinic
Southern Highlands Veterinary Centre, in Moss Vale NSW, is looking for a veterinary receptionist to join their team. Our workload is currently 40% large animal and 60% small animal.
Job Description
The receptionist is the clients first point of contact and you play a crucial role in creating a positive, welcoming and comforting environment.
This position requires excellent communication skills, strong organisational abilities and a genuine passion for assisting animals and their owners especially during challenging times. The complexity of organising appointments for both large and small animal consults, while balancing numerous client enquiries can lead to this role being highly dynamic and demanding at times.
The role is full time, with one in 4, rostered 4 hour Saturday shifts.
What we are looking for:
- Thrives in providing exceptional customer/patient service.
- Self-motivated, enthusiastic, positive, and dynamic.
- Smart and professional appearance.
- Open to continuous learning and willingness to take on new responsibilities.
- Excellent interpersonal skills.
- Ability to work effectively independently and as a part of a team.
- Strong planning and organisational skills, both proactive and reactive.
- Able to manage numerous competing priorities and maintain a flexible approach.
- Punctual and reliable
- Ability to demonstrate a proactive common-sense approach to solving problems.
- An understanding of confidential and sensitive information
- Excellent verbal and written communication skills.
- Ability to manage a fast-paced, constantly changing business environment, responding efficiently to high-pressure situations.
- Competent in Microsoft Office applications (Word, Excel, Outlook, emails).
Skills Required
- Excellent attention to detail.
- An understanding and empathy for the important role animals play in people’s lives
- High levels of positive energy, motivation, and passion.
- Ability to build relationships.
- Exceptional written and verbal communication.
- Flexible.
- Effective time management and organisational skills with the ability to prioritise workload.
- Ability to work under pressure, stay calm, keep positive and have fun 😊.
For further information visit our website www.southernhighlandsvets.com.au or Facebook/Instagram
Please contact:
Judi Simmons
Practice manager
Southern Highlands Veterinary Centre
48 Berrima Rd Moss Vale NSW 2577
Southern Highlands
P 02 4868 1310
E info@southernhighlandsvets.com.au
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