Vet Nurses and other support staff
Veterinary Receptionist and Client Services Roles
Tooronga Veterinary Hospital, Inner East Melbourne, VIC (posted 7th July) Receptionist / Client Relations
Hawthorn East – Inner Eastern Suburbs of Melbourne
Veterinary Receptionist (Client Relations)
Tooronga Veterinary Hospital
Position Vacant: Veterinary Receptionist (Client Relations)
Full time
Are you a compassionate and organised individual who thrives in a client-facing role? Do you want to be part of a progressive and supportive veterinary team? We are looking for a Veterinary Receptionist (Client Relations) to join our growing team. Your communication and coordination skills will play a vital role in supporting our clients and their pets.
About us:
Tooronga Veterinary Hospital opened in May 2024 and has rapidly expanded to a team of 25 dedicated staff. We are co-located with two other independent businesses – a 24/7 Emergency and ICU service (AES) and a Specialist Centre (MARS) – creating a unique collaborative environment for delivering excellence in veterinary care.
Key Responsibilities:
- Deliver an exceptional first impression to clients both in person and over the phone.
- Manage appointment bookings and coordinate with the clinical team to ensure a seamless patient journey.
- Communicate clearly and compassionately with pet owners about their pet’s care, hospital admissions, and discharge procedures.
- Process payments, invoices, and insurance paperwork.
- Support the smooth running of daily hospital operations through attention to detail and proactive organisation.
- Assist with the practice’s marketing initiatives.
- Contribute to a warm and welcoming front-of-house environment that reflects our high standards of care and empathy.
What we offer:
- A supportive and collaborative workplace that values well-being and career growth.
- A newly built, state-of-the-art hospital facility.
- A chance to make a meaningful difference in the lives of our clients and their beloved pets.
- Competitive remuneration, based on experience.
Ideal Candidate Profile:
- Experience in a veterinary or medical reception role is highly desirable.
- Exceptional communication skills and a calm, friendly manner under pressure.
- Proficient computer and administrative skills (experience with EzyVet is an advantage but not essential).
- Strong attention to detail, organisation, and the ability to multitask.
If you're ready to join a passionate team delivering outstanding veterinary care, we would love to hear from you.
How to apply:
Please send your resume and a cover letter outlining your experience and enthusiasm for the role to hr@toorongavet.com.au
Please address your letter to Mrs Rachael van Ryn
Applications close: 27th of July 2025
Join us in shaping the future of veterinary care at Tooronga Veterinary Hospital.
Willunga & Aldinga Veterinary Services, South of Adelaide, SA (posted 3rd July) Receptionist
We are currently looking for a Full Time Receptionist (maternity cover) for our Willunga and Aldinga practices.
Here at Willunga & Aldinga Veterinary Services, we are a team of over 40 staff who pride ourselves on providing excellent standards of care and going above and beyond for owners.
You will be supporting a dedicated team in a growing, privately owned, accredited veterinary hospital that’s been serving the local community for nearly 50 years.
Our two purpose-built practices are located approximately an hour away from Adelaide along the beautiful Fleurieu Peninsula. We offer a range of services that include in-house pathology, digital x-rays and ultrasound, emergency treatment, surgery and internal medicine. We also perform a range of soft tissue and orthopaedic surgeries.
We are seeking a full time Veterinary Receptionist to work across both our practices to cover 12 months of maternity leave.
The primary responsibilities of this position include:
- Delivering excellent client and patient care and advice
- Reception and administration duties
- Multi-channel communication between clients and staff
- Scheduling appointments and surgical procedures
- Basic phone triage
The ideal candidate will possess the following skills and attributes:
- Minimum 1 year of experience in a similar role (reception or administration – veterinary experience ideal but not essential)
- Commitment to providing gold standards of care
- Excellent communication and interpersonal skills with both clients and colleagues, verbal and written
- Excellent organisational skills, attention to detail and willingness to get involved
- Technologically proficient, ideally with RxWorks
What we can offer you:
- Commitment to supporting a healthy work/ life balance.
- Family-owned business and a supportive close team who love to share our knowledge and learn new skills.
- Support and team building exercises, regular morning teas and the occasional coffee run!
- Accredited, purpose build facilities with dedicated surgery and treatment areas, and modern surgical facilities
- We are a busy hospital with a large team of vets and nurses. Every day is filled with a unique and diverse range of surgeries and medical cases.
- Competitive hourly rates and access to other great staff benefits
- Rosters are published in advance so you can plan your life
If you have any questions regarding this role, please call Willunga Vets on 08 8556 2075. If you are interested in this position, we would love to hear from you.
Please send a cover letter and resume to Koby at: kfinnigan@willungavets.com.au
Monash Veterinary Clinic, Oakleigh East, South East Melbourne, VIC (posted 1st July) Receptionist
FULL-TIME VETERINARY RECEPTIONIST - Be the Heart of Our Clinic Frontline!
Are you a people-person with a passion for animals and a knack for staying calm under pressure? Monash Veterinary Clinic is looking for a Full-Time Receptionist to join our vibrant and fast-paced clinic, where your role will be critical to the smooth operation of our day-to-day services.
About Us
Monash Veterinary Clinic has been delivering exceptional care since 1977. We are a busy, well-established practice with a reputation for quality service, professional integrity, and strong client relationships. With 6 veterinarians and a large nursing team, our clinic runs a full schedule of consultations, surgeries, and complex cases involving reproduction, orthopaedics, internal medicine, and more.
Reception is one of the most important roles in our clinic — setting the tone for the client experience and keeping our high-volume schedule running like clockwork.
About the Role:
As the first point of contact for our clients, you'll be the warm, professional, and knowledgeable voice and face of Monash. You'll manage phones, emails, in-person enquiries, appointment and surgical bookings, and work closely with our clinical team to ensure seamless communication.
No two days are the same, and we value receptionists who are organised, empathetic, and able to think on their feet — particularly when dealing with nervous clients, emotionally charged situations, or tightly booked schedules.
What We’re Looking For:
- Previous experience in a veterinary or medical reception setting preferred
- Excellent verbal and written communication skills
- Confidence managing a multi-line phone system and a busy front desk
- Ability to coordinate multiple vet schedules with precision and clarity
- Strong emotional intelligence – able to empathise and reassure clients without overpromising or creating confusion
- Professionalism in challenging or emotional situations
- A team player with great time management and a calm, positive attitude under pressure
- Experience with EzyVet software is a bonus
What We Offer:
- No weekend or public holiday shifts (Saturday shifts optional)
- Rotating early, mid, and late shifts (so you can enjoy some sleep-ins!)
- Above award pay, based on experience
- On-site parking
- Discounts on veterinary products and services
- A well-stocked staff kitchen with fruit, lunch supplies, and great coffee
Why Monash?
You’ll be part of a team that appreciates your role, supports your growth, and values the work you do every day. Our clients rely on us not just for medical care, but for guidance, compassion, and clear communication — and you’ll be central to delivering that.
Apply Now
If you're ready to be part of a dedicated and high-functioning team where your reception skills make a real difference, we’d love to hear from you. Submit your resume and cover letter today!
Applications should include curriculum vitae, and a cover letter addressing the key selection criteria addressed to Hannah MacGregor at: hannah.macgregor@monashvet.com.au
Bayside Animal Hospital, Inner Sydney NSW (posted 1st July) Administrative Assistant
Part-time/Full-Time Veterinary Administrative Assistant – Waterloo & Rhodes
- Flexible hours and generous leave policy
- Discount veterinary care for your pets
- Mixed Location - Waterloo & Rhodes
Bayside Animal Hospital first opened its doors in 2018 with just one vet and two nurses. Today, we have three ISFM-accredited hospitals in Wolli Creek, Waterloo and Rhodes.
Due to our rapid expansion, we are looking for veterinary administrative assistants to assist our ever-growing team. We need someone who is enthusiastic about pet care and who can help make sure owners are given the best advice possible from the moment they walk in.
This role is suitable for someone with knowledge of the industry, including those studying veterinary medicine, animal studies, vet nursing or someone returning to the field. Our client base is largely Chinese, so patience and understanding are a must as we tend to cater to those with language barriers. Training will be provided.
In this role, you will be involved in:
- Meeting and greeting the clients
- Processing payments and insurance requests both manually and via GapOnly
- Handle a multi-line phone switch for our hospitals
- Book appointments and triage patients both over the phone and in person
- Assist in managing the email inboxes
- Assist the vets and nurses on a day-to-day basis
- Manage documentation, including the uploading of microchip details and ensuring all patient-related information is uploaded to appropriate files
You will not be alone in your role! You will be assisted and trained by our experienced Vet Nurse and Administrative Manager. In this role you will:
- Receive hands-on training with our Administrative Manager and training alongside the nurses
- Above award wage
- Snacks (stocked at all locations) with bonus cake and treats on birthdays
- Close to public transportation and free parking
- End of year party hosted by management
To be successful for this role, you will need:
- Experience with EzyVet or similar online booking systems
- Intermediate computer literacy skills
- Knowledge of pet products and care or willingness to learn
- Ability to multi-task in a sometimes high-stress environment
Please email your cover letter and resume to executive@baysidevets.com.au and attention it to Celine. If you have any questions regarding the role, please call us on (02) 7901 0837 or email us. Unfortunately, candidates will not be contacted if not suitable for the role.
Check us out at www.baysidevets.com.au.
Marlin Coast Veterinary Hospital, Trinity Beach, Cairns QLD (posted 1st July) Receptionist
Veterinary Receptionist
Marlin Coast Veterinary Hospital is seeking an experienced and outgoing Receptionist to work a variety of shifts on our busy reception desk (which will include day, evening and some weekend shifts). Join our awesome team!
The role
This role is primarily responsible for providing excellent customer service, including:
- Greet clients and their pets with warmth and professionalism
- Manage day to day appointment scheduling
- Answer phone calls, respond to inquiries, and provide information on our services.
- Handle client check-ins and check-outs, processing payments and maintaining accurate records
- Administration support to our team of specialists, Veterinarians and Nurses
- Product sales and client education
- A permanent full-time role with variety
- Monday to Friday, 10 hour shifts within the hours of 7.00 am – 7.30 pm (4 shifts per week)
- Some Saturday work required (estimated 1 in 4)
- Industry specific training will also be provided
The ideal candidate will be someone who is:
- Committed to providing the highest standard of care to our patients, customers and staff
- Mature with the ability to remain professional while dealing with a diverse clientele and a range of animals entering the clinic
- Able and willing to work with a sense of urgency at times & effectively multi-task
- Has an enthusiastic and positive approach to their work and the team
- Intermediate computer skills with the ability to pick up a new client booking system.
- Possibly have worked as a Veterinary Nurse in the past and have demonstrated triage skills (although please note that this role does not contain any nursing responsibilities and is not likely to lead to a Veterinary Nursing position).
If you have any questions or would like to submit your application please contact:
Jenna Marangone
Practice Manager
(07) 4057 6033
management@mcvet.com.au
Challenger Vet Hospital, Kwinana, Southern Perth, WA (posted 1st July) Receptionist
Veterinary Client Care Receptionist (Full-Time or Part-Time)
Challenger Veterinary Hospital | Kwinana, WA
Join Our Award-Winning Team
As the first point of contact at our top 10% WA-rated hospital, you’ll play a pivotal role in delivering exceptional client and patient experiences.
Your day will blend professionalism with genuine care as you:
- Managing front desk operations smoothly
- Coordinating appointments, payments, and records
- Communicating clearly with clients
- Supporting our veterinary team administratively
Your Qualifications:
- Proven customer service skills (vet reception, medical admin, or hospitality preferred)
- Excellent communication – clear, empathetic, professional
- Strong organizational skills – effective in dynamic settings
- Technical proficiency with practice software and cash handling
- Adaptability to cover varying shifts as needed
Veterinary experience is a plus, but not essential – we provide full training.
Why Choose Challenger?
- Competitive pay reflecting your expertise
- Professional development with subsidized CPD
- Staff pet benefits – discounted/free care
- Flexible rostering and paid breaks
- Supportive, collaborative culture
Application Process:
Email resume and cover letter to ashleigh@challengervet.com.au, including:
1) A brief video (1-2 minutes) showing:
- A professional client phone interaction
- Your passion for client care in a veterinary setting
Discover more:
www.challengervet.com.au | 
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Fulham Gardens Animal Hospital, Western Adelaide, SA (posted 1st July) Part Time Reception Team Leader
Veterinary Team Leader Receptionist Position
Fulham Gardens Animal Hospital, Western Adelaide, SA
Veterinary Receptionist Team Leader
Join a team where leadership is valued, development is prioritised, and culture is everything
We are on the lookout for a motivated and experienced Reception Team Leader to join Pets and Their People, a proudly independent veterinary group with two hospitals and one clinic across inner Adelaide.
This is a hands-on leadership role for someone who thrives on team collaboration while confidently guiding individuals. You’ll be working alongside our reception team, leading by example and actively mentoring staff to deliver exceptional client care. Your leadership will help drive team performance, foster a positive workplace, and ensure a consistent, high-quality experience for every client and their pet.
Why Work With Us?
At Pets and Their People, we don’t just talk about work–life balance — we build it into our systems. We release rosters at least a month in advance and aim to provide regular rostered days off. Our supportive culture includes access to a confidential Employee Assistance Program to support your mental health and well being.
We invest in our people. You’ll have access to regular 1:1 coaching, structured team meetings and professional development opportunities. We close our clinics weekly to give you uninterrupted time to focus on growth and training of staff. Our commitment to leadership and culture has earned us “Employer of Choice” and industry awards from the Lincoln Institute.
About the Role:
We’re seeking a confident and compassionate leader with a strong customer service background and a passion for building capable, empowered teams. This is a permanent part-time role, with the need for flexibility in the roster that includes early mornings, evenings, and occasionally weekends.
Key Skills & Experience:
- Extensive experience in a high-volume reception role, or customer service environment (veterinary experience highly regarded)
- Strong mentoring mindset — you enjoy guiding others and supporting their development
- Excellent communication skills, both in person and over the phone
- Ability to navigate difficult conversations with empathy and professionalism
- Confident in guiding a team through change and towards shared goals
- Strong attention to detail and organisational skills
- Calm under pressure — able to juggle multiple tasks while staying composed
- A genuine love for animals and the people who care for them
- High emotional intelligence and the ability to make clients feel truly seen, heard, and valued
Sound like you?
If this unique position interests you and you are looking to join a team that backs its people, supports growth, and values leadership as much as technical skill, we’d love to hear from you.
Please call (Monday to Thursday) or email Kristin at Pets and their People for an initial confidential discussion to learn more about this role and the team.
Kristin Evans
Pets and Their People
0433 555 570
Practicemanager@petsandtheirpeople.com.au
Greencross Vet Centre - GP & Emergency, Adelaide SA (posted 30th June) Client Relations
Client Relations/Reception (Part time positions) - Greencross Veterinary Centre, Adelaide
We are seeking experienced veterinary client relations staff to join our team on a part time basis. You will be the front line of our business - this a fast-paced GP, Emergency & Dermatology practice, requiring exceptional customer service providing the best client patient experience!
Greencross Vet Centre is a 24hr multi-disciplinary centre offering emergency, GP, and referral veterinary services. We provide best treatment and care for clients and their pets in a supportive environment for the team. Our team works in a clinical environment, equipped with the latest technology to deliver exceptional care for both patients and clients. As members of the Animal Referral and Emergency Network (AREN) and Greencross Vets, we are linked with a comprehensive network of veterinarians across Australia, spanning across all veterinary disciplines. This collaboration enables our veterinarians to access a wealth of expertise, ensuring optimal outcomes for every patient.
As a successful candidate, you will demonstrate the following skills and attributes:
- Provide the best client/patient experience
- Enjoy a fast-paced workplace and the ability to problem-solve
- Work closely within your team and alongside other departments
- Understand the human animal bond
- Effective communication skills both verbal and written
- Experience with RX works an advantage
- Process consent, insurance, and new client forms
- Ability to maintain daily administration with an elevated level of accuracy and mindfulness
- Knowledge of external medical referrals an advantage
- Develop working relationships with external veterinary practices
- Ability to prioritise tasks such as managing incoming calls and scheduling appointments
- Actively participate in quality improvements, initiatives, risk management & OHS activities
- Mindfulness and excellent time Management skills and ability to multi-task
- Ability to work flexible hours between 7am -10pm including some weekend work
What are we offering?
- An opportunity to extend your skill base working in a high-end veterinary referral, GP & emergency environment
- Join an experienced team of client relations staff in a friendly fun environment
- Work in an organisation that encourages collaboration with a large network of specialist veterinary hospitals
- We support internal and external continuing education for lifelong learning
- A collaborative team that values input and ideas
- We care about mental health and work life balance
- Access to an employee assistance program
- Discount policy for your pets
- On-site parking
Waverley Gardens Veterinary Hospital, SE Melbourne VIC (posted 30th June) Client Care Nurse
Love being a vet nurse… but feel more energised working with people than out the back?
Do you light up when you're at the front and in the consult room, connecting with pet owners and making their visit smoother, calmer, and more personal?
Want a role that combines your nursing skills with your natural gift for communication?
If you're nodding — keep reading.
I'm Quyen, and our little clinic, Waverley Gardens Vet, is growing.
We're looking for a Client Care Nurse — a Cert IV qualified vet nurse with at least 4 years' experience — to join our team in a full-time, client-facing role with all heart.
This role is perfect for someone who loves being a vet nurse, but finds the most joy in connecting with people, guiding clients through their pet's care, and being the calm, capable link between the front and back of the clinic.
You'll be doing a bit of everything:
- Coordinating the front desk and reception area
- Supporting in consults and handling patients
- Explaining treatment plans and follow-ups
- Helping manage bookings and workflow
- Using your clinical knowledge to help clients feel confident in caring for their pets
You'll be supported by a kind, experienced team who want to see you thrive — and yes, we'll always appreciate your attention to detail and the calm energy you bring.
This is a full-time role, including every Saturday, with flexibility built into your weekday roster.
We offer above-award pay based on your experience and what you bring to the team — because we know what it's like to feel undervalued, and that's not how we do things here.
We're not just looking to fill a gap at reception.
We're looking for someone who wants to grow, who cares deeply, and who wants to belong.
So if that sounds like you — give me a call or text on 0435 228 996 for a friendly, confidential chat or send your resume to waverleygardensvet@gmail.com.
If it's the right fit, I think we'll both know.
Waverley Gardens Vet – Where Pets and People Connect
Medipaws Veterinary Specialist Centre, Leichardt, Inner West Sydney, NSW ( posted 27th June) Receptionist
Veterinary Receptionist - Full Time/Part Time/Casual
Are you ready to embark on an exciting journey in veterinary medicine, where cutting edge technology meets compassionate care? At MediPaws, we're not just about providing top-notch veterinary care – we're all about creating a vibrant, supportive, and collaborative workplace where every team member feels valued and empowered.
About us
At MediPaws, we're not your average specialist and emergency veterinary hospital. We're a vibrant community of passionate professionals who believe in pushing the boundaries of veterinary medicine while fostering a culture of collaboration, trust, and continuous improvement. And did we mention the perks? From extra leave benefits to personalised 1L Frank Green water bottles, we're all about making your worklife as enjoyable as possible.
We're all about smiling faces, wagging tails, and joyful purrs.
Never heard of us? That's ok... We're new here!
Our first veterinary hospital is opening in the beautiful Inner West suburb of Leichardt, Sydney, in mid July 2025. For a sneak peek of what's to come, visit www.medipaws.com.au
Please click here to see photos and more info!
Job Description
As the clients' first point of contact, our client services officers play a crucial role in creating a positive, welcoming and comforting environment. This position requires excellent communication skills, strong organisational abilities and a genuine passion for assisting animals and their owners during challenging times.
The complexity of organising appointments for various disciplines with different needs while balancing numerous client enquiries can lead to this role being highly dynamic and demanding at times. To ensure that clients feel well cared for and confident in our services, the client care team needs to remain calm, composed, friendly, and compassionate under pressure.
The responsibilities of this role would include:
- Greet clients and visitors with warmth and professionalism.
- Answer calls, schedule appointments, and manage the hospital's reception email accounts.
- Collect and record client and patient information, insurance details and communication notes.
- Collaborate closely with veterinarians and nurses to ensure seamless communication regarding client and patient arrivals/departures, scheduling, documentation, medication orders and other ad hoc requirements.
- Assist with reconciling client accounts, including processing payments, insurance claims, and other financial transactions with third-party payment plan providers.
- Provide basic veterinary advice, including reception-level phone triage, with the support of the hospital's veterinarians and veterinary nurses.
The ideal candidate will possess:
- Experience in a customer service or administrative role within a veterinary hospital or other healthcare facility.
- Good verbal and written communication skills, with the ability to effectively interact with clients, colleagues, referring veterinarians, and vendors.
- Excellent organisational abilities and attention to detail, with the capacity to multitask and prioritise tasks in a fast-paced environment.
- Empathetic and compassionate demeanour, with a genuine passion for assisting animals and their owners during challenging situations.
- Proficiency in computer skills, including experience with Patient Management Software and the Microsoft Office Suite.
- Ability to remain calm and composed under pressure, with the flexibility to adapt to changing circumstances and emergency situations.
- A commitment to upholding the highest standards of professionalism, confidentiality, and ethical conduct.
- Availability to work evenings, weekends, and public holidays as required.
Not sure if you meet the criteria? For the right candidate, we can help you close any knowledge gaps through our continuing education program.
Benefits and perks:
- Competitive above-award pay rates and penalty structures (because you deserve it!)
- Opportunities for professional development and continuing education (to help you grow!)
- An extra week of annual leave every year (yess!!)
- An extra day off in your birthday month (because you are worth celebrating!)
- Our founding team members also receive a special onboarding gift pack filled with goodies, including your very own personalised 1L Frank Green water bottle (because we're so excited to have you!)
How to apply
Keen to join? Send your resume and cover letter to careers@medipaws.com.au today and be part of our founding team!
RSPCA Burwood East, Melbourne East VIC (posted 25th June) Customer Service Vet Nurse
Veterinary Customer Service Nurse – Permanent Fulltime (Burwood East)
- Do you love talking to people and sharing your vet nurse expertise?
- Do you thrive in a fast-paced environment where no day is the same?
- Are you keen to work in a large supportive team of vets and vet nurses?
- Then it’s time to think about joining Burwood Clinic at RSPCA Victoria!
About RSPCA Victoria
RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose vision is ‘ending cruelty to all animals’. We are Victoria’s best-known and most respected animal welfare organisation.
Our organisation’s purpose is to work with the community to achieve outstanding animal welfare through education, advocacy, and animal care and protection. RSPCA Victoria’s values - clarity and accountability, respect and consideration, and expertise and collaboration - set clear expectations for all our staff and volunteers.
About the role
We are currently expanding our veterinary nurse team at Burwood East Veterinary Clinic and are looking for a full-time to join us in a customer service focused role. The role will see you either working at the front reception desk, in the phone room or in a nurse consulting capacity, including surgery admissions and discharges. This role is not a clinical nursing role therefore your role will be primarily client focussed.
We are a large Clinic with a rotating staff of approximately 40 nurses and 25 vets, which includes veterinary focus areas such as orthopaedics, ophthalmology, sonography, exotic animals, and shelter medicine. Our facility incorporates five operating theatres, eight consulting rooms, four shelter animal hospital wards, two private patient hospital wards, digital x-ray capability, in-house pathology capability and computerised record keeping via Customer Logic Vet and Shelter-mate.
This is a busy role, and you will be required to provide a high level of customer service, both verbally and written to clients and to other RSPCA Victoria internal departments, ensuring all necessary documentation relating to customer interactions and the management of animals within the veterinary clinic are recorded accurately. Effective performance of the role will require a good working knowledge of veterinary nursing patient care, excellent communication skills, pharmaceutical and retail product knowledge, flexibility, and a can-do approach.
Key responsibilities include, but are not limited to:
- Being the first point of contact of the RSPCA Clinic and ensuring clients (and animals) have a positive experience, either face to face or on the phone
- Providing basic triage and nursing care in dedicated Nurse consults.
- Managing the flow of waiting room and consult rooms/vets
- General administrative duties
- Maintaining a clean, organised, and stocked reception, consult room and waiting room
- Processing payment and maintaining accurate financial records
- Handling phone enquiries and client bookings
What we can offer you
- A uniquely diverse role with the possibility to expand your customer service skillset via learning and development opportunities
- A great, cohesive, and supportive team
- Under the RSPCA Victoria Enterprise Agreement, a well above award hourly rate (in line with your qualifications and experience) plus paid overtime, penalty rates on weekends and public holidays, and 17.5% annual leave loading
- Encouraged work-life balance and a broad range of leave entitlements, including annual leave, personal leave, additional leave (6 days per year pro-rata), purchased leave, paid parental leave, study leave and paid family and domestic violence leave
- Recognised by Mental Health First Aid Australia, as a skilled workplace - Access to a range of mental health and wellbeing supportive initiatives, including confidential counselling services and education programs
- Generous discount on products and services, including Royal Canin, Hush Puppies footwear and RSPCA Victoria retail and vet clinic products and services
- Salary packaging and novated lease arrangements on offer with leading provider, Maxxia
What we are looking for from you
- Experience in a reception or customer service role, ideally in a veterinary clinic
- Good knowledge and understanding of veterinary nursing procedures
- Excellent organisational, communication, and interpersonal skills
- Strong problem-solving skills, ability to manage and prioritise tasks
- Ability to work in a fast paced and challenging work environment, whilst showing great care and compassion to both clients and the animals in our care
- Demonstrated experience working collaboratively in a team environment
- The ability and commitment to work on a rotating roster, which includes some weekends and some public holidays
- A positive and can-do attitude
Qualifications and Recruitment Requirements
- Qualifications in Veterinary Nursing is desirable or equivalent veterinary clinic customer service experience is essential
- Willingness to undergo a National Police Check
- A current tetanus vaccination (or willingness to obtain one)
How to Apply
To learn more about our organisation and this job opportunity, please contact our Recruitment Team via: recruitment@rspcavic.org.au for a confidential discussion.
If this role is of interest to you, submit your application with your cover letter and resume, addressing how you meet the selection criteria.
** Please note that we are actively reviewing applications and to apply as soon as possible **
RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria’s Diversity & Inclusion Policy here.
Animal Eye Care, Malvern East, South-East Melbourne, VIC (posted 16th June) Receptionist
Veterinary Receptionist
Animal Eye Care
181 Darling Rd
Malvern East 3145
Full Time Veterinary Receptionist - Specialist Referral Practice
Animal Eye Care is the pre-eminent Veterinary Ophthalmology Clinic in Australia and continues to grow. We are seeking a receptionist to join our existing veterinary and nursing team on a permanent basis. Fulltime work of 38 hours Monday to Friday is offered. Part time work will be considered for the right candidate. Weekend work is not required for this role.
Animal Eye Care was the first stand-alone veterinary referral practice in Australia and has set the standard for providing the highest level of patient care and veterinary ophthalmology for nearly 30 years. We are focussed on the care and wellbeing of the patient and their carers. We do not sell “stuff” and aim to provide the best and most compassionate medical and surgical care.
Your Responsibilities include:
- Being the friendly face and voice of the clinic
- Managing client calls and inquiries
- Greeting patients and their carers as they enter the clinic
- Scheduling appointments
- Taking payments and creating invoices for patient carers
- Helping patients and their carers to feel comfortable and reduce any stress – this may involve patting them (the hairy ones!) and offering treats (again – the hairy ones)
- Keeping the daily schedule up to date
- Assisting carers to process pet insurance claims
- As your experience grows and you learn more about ophthalmology you will be able to triage patients to ensure they get the appropriate care in a timely manner
Qualifications, Skills and Attributes:
- Lead by example
- Delegate tasks
- Exceptional customer service and strong communication skills
- Flexible team member that gets along with all personalities
- Mature and responsible
- Computer literate and flexible
- Ability to keep calm and work efficiently in a very fast paced clinic
- Likes animals!
Animal Eye Care can offer:
- Working with a team of dedicated and hard-working professionals who are supportive and keen to pass on knowledge
- Attractive remuneration and benefits – including discounted pet food and gym membership and access to online training via Vet Partners.
- Access to an Employee Assistance Program and Paid Parental Leave
- Guaranteed lunch break and tea breaks
- A workplace that is supportive and strives to always be a pleasant place to work with an outlook that we must always be kind to each other. We are committed to this philosophy – not just as an ideal but as events that are actioned – this has been particularly relevant during the past few years and we are so proud of all team members who have made this happen
- Regular team meetings and training
Further Information:
Please visit our website animaleyecare.com.au for further information about who we are and what we do.
Please send your application and CV to our Practice Manager Nicole Turnbull at careers@animaleyecare.com.au if this position appeals to you. If you would like more information please call 03 9563 6488 and ask to speak with Rose Schrader our Head Nurse.
Third Avenue Veterinary Surgery, NE Brisbane, QLD (posted 13th June) Receptionist / Practice Manager
Receptionist / Customer Care Manager - Permanent Part Time
Do you love making both people and pets feel welcome and valued? Are you super organised, proactive, and passionate about great customer care? Do you believe veterinary receptionists play a vital role in the heartbeat of a clinic?
If you’re ready for a rewarding challenge, we’d love to hear from you!
About the role:
We have an exciting opportunity available for a bubbly, professional, and customer-focused Veterinary Receptionist/ Customer Care Manager to join our team. This role would suit someone with a strong background in customer service, exceptional communication skills, and a genuine love for animals and their people.
About us:
Located in a beautiful northern coastal suburb of Brisbane, our privately owned, family-sized small animal clinic prides itself on our close-knit community, where pets are truly part of the family.
We’re a friendly team of dedicated vets and animal lovers, committed to providing the best care and experience for every pet who walks through our doors. We’re on the lookout for someone who enjoys being the warm, welcoming face of our clinic, while keeping everything running smoothly from reception to the consult room and beyond.
Key responsibilities include:
- Delivering outstanding customer care — in person and over the phone
- Managing the day-to-day- operations of the clinic including reception administration, appointment bookings, maintaining client records, following up lab results, cash handling, stock management, assisting with rostering and clinic workflow with precision and a positive attitude
- Liaising between clients and the clinical team
- Maintaining clean, tidy, well-stocked reception and consult spaces
- Driving our business forward through creating and implementing local marketing initiatives
- Helping to lead and develop our team and building a positive team culture
Our ideal candidate will have:
- Proven experience in veterinary clinical environment.
- Certificate IV in Vet Nursing will be highly regarded but not mandatory.
- A friendly, warm, and approachable personality
- A professional phone manner and excellent interpersonal skills
- Strong written and verbal communication
- Proven customer service experience with a client-focused, team-oriented approach
- High-level computer, administrative skills and problem-solving skills.
- The ability to multi-task, prioritise, and manage time effectively
- A can-do attitude with an eye for detail and a willingness to go the extra mile
What we offer:
You’ll be joining a supportive, passionate, and down-to-earth team initially working around 36 hours per week, Monday to Friday — with no weekends!
Staff discounts, including Health and Wellbeing benefits
Access to our Employee Assistance Program (EAP)
We genuinely value loyalty, trust, and a job well done, and we’re committed to making our clinic a happy and rewarding place to work.
Interested?
If this sounds like your perfect next move, please email us at: thirdavenuevets@gmail.com with your cover letter (letting us know why you’d be a great addition to our team) and your resume, including the contact details of three referees.
We can’t wait to meet you!
Melbourne Animal Referral Services, Hawthorn East, Melbourne VIC (posted 12th June) Customer Service Representative
Customer Service Representative
Advertised as: Full time/Part Time
Location: Melbourne, Hawthorn East
About Us…
MARS hospital is a centre of clinical excellence. We are dedicated to achieving the best possible outcomes for every pet and pet owner. As an extension of our established mobile surgical services, MARS hospital will be offering the highest standard in surgery, oncology and Internal Medicine services within Melbourne.
MARS is a multidisciplinary small animal referral hospital with onsite specialists in surgery, oncology, Internal Medicine and supported by specialists in diagnostic imaging, interns, reception, and nursing staff.
Our staff are considered experts in their field and industry leaders. We are completely focused on our team, including every current and future member. We value development and reward our staff with CPD available to all. We are dedicated to ensuring an appropriate work-life balance for all staff. If you wish to join our team that means you also are driven to achieving the highest possible standards of patient care and wish to work within a facility where staff excel at their job within a fun, inclusive and exceptional workspace.
We are looking for people who truly value teamwork, determined to
take their career to the next level.
Read on to join the MARS family today!
At MARS we offer…
- Achieve work life balance in a supportive team – Full Time or Part Time Role
- Truly independent Vet Hospital that is growing!!
- Work at the cutting edge of veterinary excellence
About the role…
The Customer Service Representative role is pivotal to the smooth and professional operation of Melbourne Animal Referral Services (MARS). This role is:
- The first point of contact for everyone contacting the hospital and mobile services
- Based in Melbourne within strong team environment
- Delivers exceptional customer service
- Demonstrating compassion, sensitivity and understanding
Do you have…
- Experience working in a medical or veterinary practice?
- Excellent computer literacy?
- Customer service experience in a fast-paced organisation?
- Exceptional time management and organisational skills?
- Knowledge of EzyVet is desirable, but not essential
Join the growing MARS family today and be part of a supportive team who love what they do.
Our offer…
- Competitive remuneration commensurate with experience
- Opportunity to join a fun, friendly and highly efficient team
- An employer that offers a work-life balance for all staff
- Support to develop your skills and advance your career along your chosen path
- A caring and supportive environment that focuses on staff wellness and positive workplace culture
- Industry leading discounts for staff pets
Our Values…
We live and breathe our values every day:
- High Quality Clinical Work, leader in the industry.
- High Quality Customer Service
- Genuine Empathy to clients, staff, referring vets, colleagues - everyone is Respected and Valued.
- Adaptable, progressive and innovative business
- Highly Ethical workplace (treatment of patients, staff and clients).
- Everyone Contributes to Culture, and we are recognised as a great place to work.
If this sounds like you, please send your Cover letter and resume to
dkeirs@garsvets.com.au and recruitment@marsvets.com.au
Vetcall Mudgeeraba, Gold Coast, QLD (posted 11th June) Client Care Coordinator
CLIENT CARE COORDINATOR – Vetcall Mudgeeraba
Vetcall Mudgeeraba is a popular and thriving veterinary practice serving our local community of pet lovers. Our modern clinic and friendly team are looking for an experienced medical receptionist, a real go getter with a bright smile to run our busy front of house services and provide exceptional customer care.
To be considered you must meet the following criteria:
- Demonstrated experience working in a direct client facing position in a veterinary or medical/dental environment
- Ability to coordinate animal medical cases and priorities with the veterinary team
- Experience managing appointment books and scheduling software
- Ability to engage and educate clients on our services and wellness programs
- Advanced account skills managing estimates, invoicing and payment options
- Maintain standards of care through records, reminders and recalls
- Excellent verbal and written communication with both clients and team members
- Maintaining information and records in accordance with our privacy standards
- Vibrant, compassionate and warm nature to put our clients and pets at ease
- Coordinate our social media, campaigns and google requirements
- Maintain work health and safety compliance with visitors, suppliers and trades
- Ensure our reception and waiting area is always clean and well presented
Reporting to the Practice Manager, you will be an integral part of our close-knit team to ensure that our clients and pets receive the best possible care and attention. You should have a natural love for animals and strive for a stress-free environment.
This is a full-time position, working Mon to Fri 7:45am to 4pm.
We offer an exciting workplace where no day is the same, ongoing development, team incentives plus staff discounts and benefits.
Only applications with a cover letter addressing the criteria with a current resume will be considered. Only short listed applicants will be contacted.
Applications can be addressed to;
Renae Bentley – Practice Manager
pm.mudgeeraba@vetcall.com.au
We welcome your application.
Veterinary Dermatology Specialists, Osborne Park, Northern Perth, WA (posted 11th June) Receptionist
Veterinary Dermatology Specialists have an exciting opportunity for the right person to join our team as a part time Dermatology Receptionist (30 hours per week), to commence at the end of July 2025.
About us:
We are a privately-owned specialist veterinary dermatology practice whose core purpose is to provide clinical excellence to pets and their owners in Western Australia. As a team of passionate professionals, we are looking for a client care expert who will share our values of innovation, integrity, care, and dedication. Our vision is to be THE dermatology practice that stands out from the rest.
About the role:
Your main responsibilities:
- Greet and welcome clients and patients
- Use Fear Free® techniques to provide a stress-free experience for our clients and patients
- Manage client enquiries across various platforms
- Book, confirm and reschedule appointments on ezyVet
- Coordinate information between all team members to ensure smooth delivery of services
- Process client payments and insurance claims
- Ensure accurate and timely data entry of client and veterinary professional information
- Liaise effectively with all members of the team, members of the public and other veterinary professionals
- Administrative tasks that primarily involve client care and follow up
- Project work as required
- Maintaining a clean environment in the reception and patient waiting areas
Our ideal candidate will possess:
- 5+ years experience in client care in a veterinary setting
- Familiarity with ezyVet system
- Ability to cover leave for other client care team members
- A keen interest in the Fear Free® approach
- Excellent computer literacy (on the job training will be provided for ezyVet and other software we utilise)
Why Join Us?
At Veterinary Dermatology Specialists, we’re proud of our friendly culture and respectful workplace. Bonuses of working with us include:
- Generous discounts within our clinic
- Fear Free® certification training
- Working in a friendly and welcoming team
- And perhaps best of all - no weekends, afterhours, or overtime!
To be considered for this role, please submit your application to admin@vetdermspecialists.com.au with the following documents:
- Current CV
- Detailed cover letter outlining how your client care experience can contribute to our established practice.
University of Sydney, Camperdown, Inner West Sydney, NSW (posted 5th June) Client Services Officer
- Full time continuing employment, contingent on the continuation of external funding
- Located on Camperdown Campus at the Sydney School of Veterinary Science in The University of Sydney
- Opportunity to work in an exciting, varied role where no two days are the same
- Base Salary HEO3 (38 hours per week) $76,356 - $84,789 p.a. + 17% superannuation + premium loadings for after hours and weekend shifts
About the opportunity
The School of Veterinary Science is looking for a Client Services Officer to provide exceptional customer service to Hospital clients, staff and students through the provision of high level reception, telephony and administrative duties.
Your key responsibilities will be to:
- greet clients, schedule appointments, answer inquiries, and provide information on services
- manage patient intake, maintain accurate records, and handle billing, insurance and payments
- facilitate clear and efficient communication between clients and hospital staff to ensure seamless patient care, smooth workflow, and the efficient operation of daily activities
- address client concerns, resolve complaints, and conduct follow-ups to ensure satisfaction
- oversee office supplies, maintain a clean and organized reception area
- handle high-stress situations, prioritize urgent cases
- ensure confidentiality, adhere to hospital policies, and follow regulatory guidelines
- work with a rotating 5 day work week with 2 days off per week. Available for rotating shift times according to Reception opening hours between 7am - Midnight Monday to Sunday.
About you
The University values courage and creativity; openness and engagement; inclusion and diversity; and respect and integrity. As such, we see the importance of recruiting talent aligned to these values and are looking for a Client Services Officer who has:
- prior experience working in a Veterinary Hospital highly desirable
- a Cert II in Animal Care or higher (not essential, but highly desirable)
- excellent time and workload management skills with a demonstrated ability to manage multiple tasks, meet deadlines, and achieve required outcomes with attention to detail
- strong computer skills, with knowledge and experience in MS Office Suite, Rx Works or an equivalent veterinary software highly desirable
- excellent interpersonal, verbal and written communication skills with sound negotiating and conflict resolution skills and a demonstrated level of tact and discretion in dealing with a variety of matters
- the ability to work both independently and as part of a team, taking initiative and exercising sound judgement in resolving matters that may arise as part of normal daily work.
- opportunity to learn and enhance your skills and experience in the unique teaching and research environment of a Veterinary Teaching hospital
- industry-leading leave provisions including generous paid parental leave entitlements (pending eligibility up to 36 weeks after 1 years’ service)
- generous 17% superannuation payable
- gain the recognition of working in a leading Veterinary School in an outstanding University
- access to fitness passport, as well as discounted rates on university sports and fitness centers.
Work Rights
You must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.
Pre-employment checks
Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.
EEO statement
At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ+. We welcome applications from candidates from all backgrounds.
We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion.
How to apply
Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.
For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.
For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Chris Masaoka, Recruitment Operations by email to recruitment.sea@sydney.edu.au
© The University of Sydney
The University reserves the right not to proceed with any appointment.
Australian Animal Protection Society, Keysborough, South East Melbourne, VIC (posted 28th May) Receptionist
The Australian Animal Protection Society is looking for a dedicated, compassionate, veterinary receptionist to fill position at our not-for-profit, no-kill shelter in Keysborough.
Due to ongoing growth, we are currently looking for an experienced veterinary receptionist.
You will be comfortable in a fast paced and busy clinic, assisting both shelter enquiries and outpatients.
The position is part time but with the option of 8 or 10-hour days.
This new member of staff will know how important a functioning cohesive front of house team play in a successful practice and would suit someone with a Reception/Client Service/Admin career wanting to work where the action is.
The right candidate would be:
- Passionate and caring for all patients
- Excellent customer service
- Attention to detail and exceptional work ethic in a fast-paced clinic.
- High emotional intelligence
- Ability to multitask
- Work well in a team setting
Duties Include but are not limited to:
- Greeting and managing clients and patients.
- Answering busy phone lines.
- Scheduling/managing appointments for multiple veterinarians.
- Client and patient data management.
- Dealing with high volume of emails.
- Bank reconciliations.
- Processing pet insurance claims/pathology results.
- Providing administrative support to veterinarians and management.
- Cleaning of reception areas.
- Helping clients with OTC products.
- Stock deliveries and unpacking
What We Offer
- An interesting, rewarding, and varied role in a dynamic environment.
- Access to a great support network within the shelter
- Working for a no-kill, not-for-profit clinic where all revenue raised goes back to our shelter
- Working with the community
If you are interested in this position, please email your cover letter and resume to Megan.Benton@aaps.org.au
See aaps.org.au, 
and 
Vet HQ Double Bay, Sydney's Eastern Suburbs, NSW (posted 27th May) Customer Service Representative
Full time- Customer Service Representative
Vet HQ is currently seeking an enthusiastic, motivated customer service representative to join our amazing team. One of our lovely receptionists is going to be joining our nursing team, so this unique opportunity has become available.
Vet HQ Double Bay is privately owned practice, we also have a sister practice at Darlinghurst.
We offer the highest standard of patient care with a focus on offering our clients gold standard customer service. We are a progressive multi vet practice and we are looking for someone who is a confident and level headed professional and who is committed to the client and delivering a five-star customer service experience. This is an extremely important role as you are the clients first point of contact and the last.
At Vet HQ, we are committed to professional development and maintaining a positive culture so that we can continue to deliver gold standard service.
This role is 5 days per and may include an occasional Saturday.
We provide a positive work culture and live by our value which are; Together we are more successful Learn, grow, evolve We communicate directly, honestly and empathetically We do the best we can We take ownership and we are the solution We care about our pets, people and the planet
Skills and attributes:
- Exceptional time management and organisational skills
- The ability to handle high stress and busy situations
- The ability to multi task, have a high attention to detail as well as the ability to be productive during quiet times.
- Solutions focused
- A positive “can do” attitude”.
- Have experience in a receptionist or client focused role.
- Experience in a veterinary or medical practice would be an asset
- Be a part of a dedicated team who take responsibility and share responsibility.
- Experience in RX Works preferred (but not essential)
- Be familiar with Microsoft office programs
Key responsibilities include:
- Answering a multi-line phone system
- Scheduling appointments
- Providing premium customer service during patient arrivals and departure.
- Maintaining patient records and client communications
- Financial transactions
What we can offer you:
- An opportunity to work with a fantastic high performing team
- Continuing education
- A caring environment that focuses on staff wellness.
- Corporate class pass membership
- Assess to Employee assistance program
- Excellent staff discount
If this sounds like the perfect role for you then please email: kate@vethq.com.au
We pay above award and salary is negotiable depending on experience.
Advanced Vetcare Kensington, Inner City Melbourne VIC (posted 27th May) Veterinary Receptionist
VETERINARY RECEPTIONISTS REQUIRED - Part Time and Full Time
Advanced Vetcare is a veterinary referral centre in Kensington with 24-hour emergency and critical care support. We are a continually growing team in a purpose-built facility and now with the exciting addition of a brand new hospital in Kew.
At Kensington, we currently house specialist small animal surgery, internal medicine, oncology and ophthalmology services.
Due to the continuing expansion of our services to our new facility, we are in need of more front-of-house team members.
Applications are invited from nurses or veterinary receptionists to fill part-time or full-time roles. We can be very flexible with your rostering with consideration to your out-of-work life!
The successful candidates will have the ability to work closely within a supportive team, but also efficiently and independently in an often challenging and unpredictable environment.
The positions will require friendly, welcoming and professional attitudes, as well as outstanding communication skills.
This is a position for someone who takes customer service to the highest level and who will always strive to achieve the best outcome for our clients, our patients and our referring Vets.
These positions will contribute to our customer service hours rostered over weekday, evening and weekend shifts.
Interested parties should submit a letter of introduction, resume and two current referees to: careers@advancedvetcare.com.au
Benefits of working at AVC:
- Competitive salary commensurate with experience
- Access to a supportive and collaborative team of specialists, veterinarians and veterinary nurses
- State-of-the-art facilities and equipment
- Access to the SAFERVETS program
- Access to Vetbloom Learning Platform
- Access to an Employee Assistance Program to support mental health and well-being(Uprise)
- A workplace that values work-life balance and a positive team culture
- A business 100% owned and operated by veterinarians working in clinical roles in thepractice.
See our website www.advancedvetcare.com.au
You can also find us on Facebook and Instagram
Marsden Veterinary Surgery, City of Logan, QLD (posted 26th May) Client Care Coordinator
CLIENT CARE COORDINATOR – MARSDEN VET SURGERY
Marsden Vet Surgery is a popular and thriving veterinary practice serving our local community of pet lovers. Our modern clinic and friendly team are looking for an experienced medical receptionist, a real go getter with a bright smile to run our busy front of house services and provide exceptional customer care.
To be considered you must meet the following criteria:
- Demonstrated experience working in a direct client facing position in a veterinary or medical environment
- Ability to coordinate animal medical cases and priorities with the veterinary team
- Experience managing appointment books and scheduling software
- Ability to engage and educate clients on our services and wellness programs
- Advanced account skills managing estimates, invoicing and payment options
- Maintain standards of care through records, reminders and recalls
- Excellent verbal and written communication with both clients and team members
- Maintaining information and records in accordance with our privacy standards
- Vibrant, compassionate and warm nature to put our clients and pets at ease
- Coordinate our social media, campaigns and google requirements
- Maintain work health and safety compliance with visitors, suppliers and trades
- Ensure our reception and waiting area is always clean and well presented
Reporting to the Practice Manager, you will be an integral part of our close-knit team to ensure that our clients and pets receive the best possible care and attention.
You should have a natural love for animals and strive for a stress-free environment.
This is a full-time position, working Mon to Fri 745am to 4pm.
We offer an exciting workplace where no day is the same, ongoing development, team incentives plus staff discounts and benefits.
Only applications with a cover letter addressing the criteria with a current resume will be considered. Only short-listed applicants will be contacted.
Click here to Apply Now!! We welcome your application.
Hampton Park Veterinary Hospital, South East Melbourne VIC (posted 20th May) Customer Care
Customer Care Part-Time
South East Melbourne Suburbs
You will be the welcoming face of the veterinary practice and responsible for taking care of our clients, front of house duties’ and along the way receive a few pet cuddles.
If you have a "nothing is too much trouble" attitude and are willing to go above and beyond to impress our clients, make them feel comfortable, then you will be the perfect fit.
This role is vital to our team performing seamlessly!
Maybe you have previous veterinary nursing experience and want to move fully into a customer care role or from a completely different industry that has excellent customer relations skills?
The clincher is you must possess:
- Professional presentation.
- Proven outstanding customer care skills.
- Excellent communication skills: in person, on the phone & computer skills.
- You must be able to thrive in a busy veterinary hospital environment.
- Manage multiple priorities at once whilst maintaining attention for detail.
- Cash handling and sales experience seen as an advantage
If you are organised, can work unsupervised and follow instructions (...with your own flare and initiative of course) then this job is for you!
This part time role 4 shifts per week which equates to approx. 23 hrs a week. You would need to be available for both morning shifts 8.15am-1.15pm, or afternoon shifts 1.15-6pm and a share of the Saturday rota approx. 1 in 3.
If you think you could be our next team member then we need to hear from you.
The Application Process:
Attach to your application a short video recording of a mock telephone answering as you would think appropriate at the hospital.
In the recording be sure to spend 30 seconds telling us why you are the best person to be the welcoming face of Hampton Park Veterinary Hospital.
Please send your CV, covering letter and recording directly to either
application@hamptonparkvets.com.au or SMS your CV and recording directly to us at 0493 248 187
Bungendore Veterinary Surgery, Queanbeyan Region, NSW near ACT Border (posted 20th May) Receptionist
We are seeking a full-time Veterinary Receptionist OR full-time employee to work between a small animal nursing role and reception role. Bungendore Veterinary Surgery is a busy rural mixed practice close to Canberra and Queanbeyan. We strive for excellent patient care and customer service and we are privileged to have a fun and hard-working team.
The responsibilities and duties would include:
- Taking telephone calls
- Booking patient appointments
- Billing counter sales
- Liaising with clients, veterinarians, laboratories etc.
- Typing documents and letters.
- Responding to enquiries from new and existing clients (in person, over the phone, via email) in a timely and professional manner
- Providing a positive experience for clients whilst undertaking front-of-house duties
- Assisting clients when needed such as helping them with purchases to their car
- Welcoming pets into the clinic and helping to make an animal’s experience as stress free as possible
- Ensuring the reception area and waiting room remain clean and well presented
- Working collaboratively alongside other reception staff
- Other duties as directed by the Practice Manager
+/- small animal nursing role which would include: patient care, assisting with procedures, monitoring patients, client education, maintaining the clinic, sample collection, record keeping and assisting with surgery.
The right person for the role would have the following attributes:
- A warm and welcoming personality
- The ability to empathise with people experiencing emotionally difficult times
- Communicates professionally, positively, and with attention to detail - particularly with regards to phone manner and personal interactions
- Have good time management
- An ability to work well as part of a team
- Find satisfaction in maintaining a well-organised, and tidy environment
- Good computer and communication skills
- Experience in the veterinary or animal care industry, though this would not be essential.
This is a rewarding and challenging role where you will be well supported. This full-time position also has flexible work hours that can be negotiated. Pay rates above award commensurate with experience.
Contact Stacy at Bungendore Vet 02 6238 1133, or stacygwyth@gmail.com if interested
Port Phillip Animal Hospital, Albert Park, Inner South Melbourne VIC (posted 13th May) Receptionist
We’re Hiring – Veterinary Receptionist! 🐾
Join the team at Port Phillip Animal Hospital as our friendly and compassionate Veterinary Receptionist! We’re looking for someone who loves animals and enjoys helping people. No veterinary nursing experience required – just excellent customer service skills and a passion for pets!
What You’ll Do:
✅ Greet clients and their pets with a warm, welcoming attitude
✅ Schedule appointments and manage bookings
✅ Handle phone and email inquiries
✅ Process payments and maintain records
✅ Assist with general administrative tasks
What We’re Looking For:
🐶 Strong communication and organizational skills
🐱 Ability to multitask in a fast-paced environment
🐰 Positive attitude and team player
🐦 Previous reception or customer service experience preferred
📍 Location: Port Phillip Animal Hospital
📅 Availability: Full-time/Part-time positions available
Ready to be the friendly face our clients and their pets rely on? Apply now by sending your resume to ppahvetjobs@gmail.com
We can’t wait to meet you!
See our website
Epsom Road Vet, Ascot Vale, Inner City Melbourne, VIC (posted 8th May) Receptionist
Epsom Road Vet.
Veterinary Receptionist/Customer Concierge.
Are you an experienced veterinary receptionist or a vet nurse who has realised your true passion is to help pets and owners by delivering excellent client care?
Located in Melbourne’s vibrant inner west, Epsom Road Vet is growing, and we are looking for a dedicated, friendly, and capable professional who is as passionate about people as they are about pets.
As the first welcome and point of contact for our clients, you will help set the tone for their entire experience with us. If you enjoy building strong relationships with people, staying organised in a dynamic environment, and being a key part of a close-knit team—we’d love to meet you.
This role is for 30-38 hours per week and may involve some shared Saturday shifts (up until 1.30pm). We are closed Sundays and Public holidays.
What your day will involve:
- Welcoming clients and managing front desk operations with professionalism and care.
- Scheduling appointments and managing client and supplier enquiries and communications (in person, phone, digital) with efficiency and empathy.
- Providing support to both clients and our medical team.
- Other administration duties including front of house inventory management, marketing support, and office duties to keep the clinic running efficiently and smoothly.
We’re looking for someone who:
- Has experience as a veterinary receptionist or is a qualified vet nurse with a strong customer service focus.
- Communicates clearly and confidently, even during busy times
- Is proactive, well-organised, can multitask and prioritise.
- Enjoys working autonomously as well as part of a team.
- An interest in social media is an advantage.
- Loves contributing to a great clinic culture and keeping Epsom Road Vet a fun and motivating place to work.
Why you will love being part of Epsom Road Vet?
- A friendly, supportive clinic culture where your work is truly valued.
- Opportunity to grow, learn and make a real difference in the client and patient experience every single day.
- A modern, light facility with all the equipment and resources needed to deliver great care.
- Fear free accredited, we are independently owned with an experienced leadership team.
- Ongoing learning with a paid continuing education allowance and access to training.
- Other perks include regular team wellness training, an employee assistance program, weekly fresh fruit deliveries, and regular social catch ups.
Email mark@epsomrdvet.com.au with your resume and a brief cover letter telling us what makes you a great fit for this role.
Centenary Vet Forest Lake, Outer South-Western Brisbane, QLD (posted 7th May) Receptionist
Part Time or Full Time Veterinary Receptionist – Be the Heart of Our Forest Lake Clinic
Are you an organised, people-focused professional looking to join a team that values compassion, communication, and collaboration? Centenary Vet Hospital is seeking a dedicated receptionist for our Forest Lake consultation-only clinic, where you’ll play a central role in keeping our small but busy practice running smoothly.
🔹 Client-Facing Superstar – As the first and main point of contact for our Forest Lake clients, you’ll be responsible for delivering warm, empathetic, and efficient service. You'll handle bookings, payments, phone and email enquiries, and ensure every visit runs smoothly and feels personal.
🔹 Dynamic and Supportive Role – While your primary role is reception-based, this position also involves some animal handling and assisting with veterinary consultations. This is a great opportunity to be hands-on and contribute directly to patient care.
🔹 Skills That Set You Apart – Experience in CRM systems and marketing is highly regarded, but not essential. If you’re enthusiastic and willing to learn, we’ll support you with the training you need.
🔹 Who We’re Looking For
We want someone with:
✔ Excellent communication skills
✔ Great attention to detail
✔ A genuine love for animals and their people
✔ Confidence working independently in a small team
✔ Prior vet clinic or medical receptionist experience (preferred)
You’ll be working closely with our experienced vets and nurses, and will have strong support from our main Middle Park hospital. We’re proud of our commitment to care—for pets, their human families, and the professionals who treat them.
📩 Sound like the role for you?
Contact Caitlin at 📧 drcaitlin@centenaryvets.com.au or 📞 07 3376 4144.
For more information, see centenaryvets.com.au, and
Beecroft Vet, Northern Sydney Region NSW (posted 7th May) Receptionist
Full time or Part time Receptionist
Beecroft Vet is looking for an awesome receptionist to join our amazing, friendly and energetic team.
Who is Beecroft Vet?
Beecroft Vet is a family owned and run vet clinic. We have a friendly, fun and caring work environment; with a great client base that are loyal, friendly and grateful for any help.
Beecroft Vet is a state of the art, brand new purpose built clinic; located opposite Beecroft train station and bus stops. There is also plenty of surrounding all day parking.
While experience in a veterinary clinic would be advantageous, it is not essential. In this role, you will be shadowing our current receptionist and learning on the job. We are a modern and completely paperless clinic with EZYVET as our practice software. Being completely paperless means receipts, vaccination certificates, reminders etc are all automated.
What’s in it for you?
- A generous remuneration package, well above the award based on experience.
- You will receive support and mentoring as required from our current receptionist.
- No public holiday work.
- Fixed office hours.
The successful applicant will be able to work well in a busy team, be friendly with excellent communication skills and have a professional and caring work ethic. They will be required to answer phones, book appointments, admit some patients for surgeries, check/respond to emails and accept payments.
If you’re interested, we’d love to hear from you. Please send your CV to staff@beecroftvet.com.au and we’ll be in touch.
See our website: www.beecroftvet.com.au
Kookaburra Veterinary Employment reserves the right to edit or omit any advertisement at our discretion. We take no responsibility for the accuracy of any advertisement shown and will not be liable for any damages of any kind arising under any circumstances.
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