Vet Nurses and other support staff

Positions Available in Industry & Non-Clinical Jobs
including Kennel/Cattery Attendants & other Animal Care

Animal Emergency Centre Adelaide, Norwood, SA (posted 11th December) Full Time Client Relationship Manager, Parental Leave Cover

Position Title: Client Relationship Manger
Status: 12 Month Full Time Maternity Leave Contract
Location: Norwood, SA
Industry: Veterinary Industry
Remuneration: Salary + Car Allowance
Desired Qualifications: Veterinary industry experience / Experience in similar role

The Role
An exciting opportunity exists for a Full Time Client Relationship Manager (12 month maternity leave contract), to proactively manage and grow a portfolio of corporate relationships with existing and potential clients across the veterinary industry.

As the link between the organisation and its clients, this role requires continual promotion of Specialist and Emergency Referral Services to the Veterinary marketplace utilising a balance of over-the-phone and in-person relationship building.

The successful applicant will also be responsible for the coordination of marketing activities and a range of client events in addition to ensuring industry changes are monitored and business growth targets are met.

The role is based in Norwood and requires the use of own vehicle for regular travel within South Australia.

The Successful Candidate
You possess outstanding interpersonal skills and hold a background in providing exceptional customer service with a willingness to exceed client expectations using your own initiative.

You have experience with a proven track record in customer acquisition with the ability to maintain corporate relationships and support clients' organisational strategies, ideally within the health industry.

Your sociable nature, professional presentation and can do attitude make you a pleasure to work with and a powerful negotiator.

You will also possess the following key attributes and competencies:

Key Attributes:

Remarkable relationship builder
Excellent personal and professional presentation
A strong desire to achieve ongoing client focused commercial outcomes
Experience with a proven track record in B2B customer acquisition, ideally within the health industry
Experience organising marketing material and events coordination is desirable
Ability to engage and scope business requirements and needs
Excellent verbal and written communication skills
Willingness and ability to regularly travel using own vehicle (travel expenses reimbursed)
Valid full driver’s license, reliable and presentable vehicle
Highly computer literate
Analytical with attention to detail, Management reporting
Sociable and professional
Motivated and Results Driven
Veterinary Industry knowledge and experience is strongly desired but not essential

Key Responsibilities

Develop relationships with new, past and existing clients over the phone and in person
Local travel as required to service our client base using own vehicle
Maximise the retention and acquisition of customers – in line with the Strategic Plan
Monitor and report on achievement against business growth targets
Identify new sales opportunities through networks, partners and key contacts
Delivery of high quality relationship management to existing customers to optimise customer growth of existing services and cross-sales opportunities.
Develop strategies for each customer, based on the cumulative knowledge, future needs and likely market trends
Maintain the customer database system to keep up to date customer details and relationship history
Keep up to date with information on current trends and developments within the market as well as monitoring competitor activity and providing regular feedback.
Being the first point of contact for issue resolution
Develop creative solutions to meet and exceed client expectations
Organise industry appropriate events such as seminars and exhibitions
Coordinate publications such as newsletters, product brochures and other promotional material
Prepare editorials for press releases and/or coordinate this activity through an external public relations organisation
Identify any appropriate marketing and advertising opportunities

To Apply: please email your Cover Letter and CV addressing the key criteria of the role to Gena Notley, Business Manager at gena.notley@vetreferrals.com.au

Please Note: only short listed candidates will be contacted

Idexx Laboratories, Sydney (posted 10th December) Customer Support Representative

Customer Support Representative

Do you get satisfaction from knowing you have helped?
Is your motto to exceed the expectations of customers?
Would you love a job where you can make a difference?

7,000 people, one global focus - enhancing the health and well-being of pets, people, and livestock.

We are passionate about what we do at IDEXX - and why wouldn't we be? When you're working to raise the standard of care for animals, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it's no wonder that what we do each day is more than just a job. There's an energy across IDEXX that is contagious - where caring and committed people come together for the benefit of our wider communities.

The Customer Support Team is the first point of contact for our customers, responding to all enquiries to ensure they receive a superior customer experience. We are seeking a highly organised and passionate person to join our customer focused team.

The Customer Support Representative is responsible for providing customers with solutions to meet their needs by offering a premium level of support over the phone. A diverse role assisting customers through troubleshooting, resolving customer product queries, processing customer orders, maintaining and updating customer information in the database (SAP) and liaising with our internal Service Teams.

To ensure our customers receive a best in class customer experience the Customer Support Team also provides an after-hours support service.

Who are you?
First and foremost, you are someone that is passionate about creating an exceptional customer experience. An understanding of the Veterinary environment or technical/scientific diagnostic equipment industry is highly desirable however not essential as you will receive comprehensive training.

An aptitude to learn and impart technical product information is essential, as is the ability to be self motivated whilst working in a team environment. Previous experience working in a customer contact environment is advantageous.

If you are seeking a new challenge with an innovative and global market leader, to be considered for this opportunity submit your resume and cover letter via the IDEXX website
https://careers.idexx.com/us/en/job/J-005450/Customer-Support-Representative

IDEXX Laboratories Pty. Ltd. Metro Centre, Unit 6,
38-46 South Street, Rydalmere, NSW 2116, Australia

University of Sydney Veterinary Centre, Camperdown, NSW (posted 26th November) Software Support & Business Refinement Coordinator

Software Support and Business Refinement Coordinator

Our Hospital
The Sydney University Veterinary Teaching Hospital is acclaimed internationally for its exceptional health, care and welfare of animals. It is a centre for referring vets to send complex cases and a 24/7 emergency and critical care facility, as well as having a small primary care service and being a teaching hospital for veterinary science students to learn the practical components of the veterinary profession.

The Hospital has undergone substantial redevelopment of surgical suites of more than $6 million as well as imaging, diagnostic and patient care equipment making it an international state-of-the-art facility

Our specialist services include:

24-hour emergency services and intensive care.
Canine and feline medicine & surgery.
Advance imaging, CT, MRI, C-arm, Digital Radiology & Ultrasound.
Neurology, Oncology, Ophthalmology & dermatology.

Role Summary
The role of Software Support and Business Refinement Coordinator is responsible for advancing Team Members skills and knowledge with our software (practice management software and other integrations.

Duties & Responsibilities

Design and deliver Rx Works training to ensure that the system is being used to full capacity.
Provide support and guidance to UVTHS on Rx Works.
Audit current Rx Works users to ensure that the system is being used to full capacity.
Assist in the implementation and training of the VetPartners wellness program as well as other programs when identified.
Guide business technological reform at UVTHS
Evaluate outcomes of Rx Works training and provide recommendations for any changes.
Check that charges are being correctly charged and collected.
Have general oversight of accounts received
Oversee the management of bad debtors
All other duties as assigned.

Skills, Attributes and Experience

Superuser for Rx Works.
Five years related experience or degree in Business Administration or its equivalent.
Communicate effectively at all levels of business.
Ability to develop positive relationships with other stakeholders.
High-level computer skills including Excel, Word, Outlook and Access.
Strong Analytical mind and attention to detail.
Proven organisational and administrative skills.
Outstanding time management skills

Conditions of Employment

Valid Driver’s Licence
An ability to travel intrastate and interstate if necessary

Please send your CV + Cover Letter via email to Ramtin – ramtin.safrang@vetpartners.com.au

Cenvet, Brisbane QLD (posted 16th November) Customer Service Rep

Cenversa

Customer Service Representative - QLD

Cenvet is part of the Cenversa group of companies. We are an Australian owned and operated, animal health wholesaler – supplying products to veterinarians and pet stores across Australia. In operation for over 50 years we're experiencing steady growth and currently employ over 130 staff across Australia, it's an exciting time to join our team!

Cenvet Australia is a leading distributor of animal health and pet care products to the veterinary industry; we are looking for a talented customer service professional with animal health experience to join our Seventeen Mile Rocks, QLD team.

Responsibilities / about the role:

Processing customer telephone orders;
Answering inbound customer calls relating to product queries;
Calling customers to build strong relationships and increase sales potential;
Provide adhoc admin support to the sales team;
Hours of work are 8.30am to 5.00pm, Monday to Friday.

About you:

Previous vet nursing or veterinary industry experience;
Excellent communication skills;
Confident computer skills;
Conflict resolution capabilities;
Motivation, be driven to meet deadlines;
Customer focused with a desire to exceed customer expectations.

If this role sounds like you, we would love to hear from you. Please send your application to humanresources@cenversa.com.au

Guide Dogs NSW/ACT, Glossodia NSW (posted 1st November) Whelp and Breed Stock Advisor

Guide Dogs

Whelp and Breed Stock Advisor

Seeking an experienced candidate in handling of breeding dogs, pups and managing relationships
Work with breeding dogs and assist in whelping
A position to provide you with lots of joy and variety

An exciting opportunity has arisen for a Whelp & Breed Stock Advisor to join our team. In this position you will be support volunteers in the Whelping & Rearing program, monitor the health and development of breeding dogs and pups, monitor the temperamental and behavioural development of pups, and assist in the whelping of breeding females in the program.

While the position is largely full time Monday to Friday, the successful candidate must be able to be highly flexible in completing their hours of work as dictated from time to time by breeding female dogs. The position also requires extensive driving to volunteers’ homes and our office in Glossodia.

Guide Dogs NSW/ACT is the leading provider in Australia of guide dogs and orientation and mobility services for people with vision loss. We have a trusted and recognised brand, in fact, Guide Dogs has won the Reader’s Digest “Most Trusted Charity Brand” award from 2013 to 2018.

To be considered for this opportunity you must demonstrate:

Tertiary or TAFE qualifications in animal science will be highly regarded;
Good communication and interpersonal skills to be able to liaise with all stakeholders;
Ability to impart advice and leadership when working with external stakeholders participating in the program;
Prior experience in animal husbandry, and demonstrated knowledge of whelping and early puppy development;
Effective leadership and control over dogs of all ages and at various levels of training;
A valid drivers licence with a clean driving history in order to transport dogs;
Ability to project plan and meet deadlines;
Ability to work effectively independently and as part of a team, and under direction;
Flexibility, initiative and the ability to manage multiple tasks; and
Mature and professional approach to your work and presentation.

More information about this opportunity can be viewed in the position description for this role on our website at: https://www.guidedogs.com.au/jobs

Please address these selection criteria in your covering letter and send it with your CV to: jobs@guidedogs.com.au

For further information call Melissa Gage on (02) 9412 9323.

VetPartners Australia, Adelade, SA (posted 15th November) Full Time RX Works Support & Training

vetpartners

RX Works Support & Trainer

VetPartners has revolutionised the Veterinarian community. Since our inception in 2016, we have grown to 127 clinics across Australia and New Zealand. Our “Join us, Stay you” philosophy ensures each of our clinics retains their unique culture as we believe that the vision for Veterinary Medicine should be cultivated at each clinic. The VetPartners group of Veterinary hospitals share knowledge and business systems to improve the comfort and well-being of pets. We are the second biggest group in Australia and have established our presence in New Zealand. The VetPartners family includes Veterinary practices in New South Wales, Queensland, Victoria, Tasmania, South Australia and Western Australia in addition to the North and South Island of New Zealand. Each of them has a unique culture, as we believe that the vision for Veterinary Medicine should be cultivated at each clinic.

About the role
We are seeking a dynamic, vibrant and highly organised Veterinary Industry professional with advanced skills in RX Works. As the RX Works Software Support Co-ordinator, you will work with our clinic teams to ensure they are getting the best out of RX Works.

In this role, you will work directly with our Business Support, IT, Marketing and Operations teams to ensure the successful onboarding of new clinics to the RX platform and training and developing existing users. The primary role of the Coordinator is to train new and existing users; quickly, accurately and in line with established Training Programs, so that their clinic can get the best use of the software system. Responsibilities will include.

Design and deliver Rx Works training to ensure that the system is being used to full capability.
Provide support and guidance to clinics on Rx Works.
Review current Rx Works users to identify knowledge gaps and training opportunities
Assist in the implementation and training of the VetPartners wellness program as well as other programs when identified.
Evaluate outcomes of training and provide recommendations of any changes.
Drive a sensational customer experience – internal and external.

About you
To be considered for the role you will be able to demonstrate advanced / Superuser skills in Rx Works, along with:

Excellent communication, both written and verbal, and organisational skills
Adaptable to evolving software suite
Considerable consulting and problem-solving skills
Always delivering exception customer service experiences
An understanding of business processes and workflows
Be able to undertake State, Interstate and International travel

Salary on offer $65,000 to $75,000 Depending on Experience.

To be considered for this opportunity submit your CV and cover letter to careers@vetpartners.com.au

VetPartners Australia, Sydney, NSW (posted 15th November) Full Time RX Works Support & Training