Vet Nurses and other support staff
Positions Available in Industry & Non-Clinical Jobs
including Kennel/Cattery Attendants & other Animal Care
Australian College of Applied Animal Studies, Narre Warren North, VIC (posted 11th December) February Vet Nurse Course
10th February 2020 Intake
Applications are now open for students to enrol in the February 2020 intake for ACM40418 Certificate IV in Veterinary Nursing qualification at Australian College of Applied Animal Studies (ACAAS). Prospective students for February 2020 intake need to be available for Tour and Interviews on either Monday 13th January or Thursday 16th January. If accepted, students need to attend an Induction/Enrolment day on Thursday 6th February, ready to commence on Monday 10th February.
Students DO NOT need to be working in a veterinary practice to apply for this course, however ACM40418 requires a pre-requisite for all applicants to have a minimum of Certificate II in Animal Studies. If the student has industry experience but no qualification, then a Pre-Requisite Assessment process can be completed through ACAAS.
Training takes place in a purpose built facility at Narre Warren North. Experience in nursing small animals is delivered at WoofPurNay Narre Warren North and for those wishing to do the Equine speciality, at South Eastern Equine Hospital. For those that want to enrol in the Equine Elective they will need to complete a pre-requisite process called Recognition of Prior Learning (RPL) in Horse Safety & Behaviour. Further information can be provided by email us at info@acaas.vic.edu.au
The Certificate IV in Veterinary Nursing is completed over a two year period with students attending the College one day a week for the theory component and two mentoring sessions per fortnight, allowing students to be employed in casual /part-time positions. Some sessions are on weekends and in the evening to accommodate student requirements.
ACAAS will provide practical placements in a variety of animal industry placements e.g. Veterinary Practice, retail, dog behaviour school.
Due to the large number of applicants we receive, we select students through an Interview process. Interviews take place arrangement. For further information, to make an appointment for a tour of the facilities and subsequent interview please email info@acaas.vic.edu.au
357-359 Belgrave Hallam Road, Narre Warren North - Vic 3804, Tel: 03) 9796 9583
ACAAS is closed from 20th December 2019 and reopening on Monday 13th January 2020. During this period, applicants can email to info@acaas.vic.edu.au and a staff member will respond
Sydney Veterinary Emergency & Specialists, Rosebery, NSW (posted 6th December) Full Time Billing Administrator
Billing Administrator
Overview:
- Sydney Veterinary Emergency and Specialists is seeking a permanent full time billing compliance administrator, preferably with a veterinary nurse background but not a must.
We are:
- A state of the art, purpose built, 1000 square meter emergency and referral veterinary hospital located in Rosebery.
You are:
- A veterinary nurse who is looking to decrease the physical side of the job while using their experience to keep track of account and billing.
Roster:
- 40 hours per week over 4 days, currently Monday, Tuesday, Thursday and Friday with the ability to provide cover on some public holidays, annual leave, sick leave etc.
Responsibilities and daily task:
- Charging:
- Ensure that the services that are requested by the veterinarian are consistent with what is charged by reviewing the tax invoice, estimate and medical history
- Charging up any missed charges to patient tax invoice
- Monitor and report on all discounts applied
- Medical record keeping
- Ensure that the services that are requested by the veterinarian are consistent with what is documented in the medical record by reviewing the tax invoice, estimate and medical history
- Send a copy of the estimate/consent form to all clients via email
- Accounts:
- Prepare weekly and monthly summary accounts reports
- Chase clients who lapse on their payment plans
- Keep record of payment plans and their agreed upon terms
- Organise VetPay, ZipMoney, Ezidebit etc for clients
- Send accounts to debt collections as required
- Reporting
- Perform audits to ensure billing procedures follow the Organization's and regulatory guidelines. Report results back to department managers and work with department to correct the process and implement solutions.
- Provide reports to Operations Manager on outstanding accounts, lapses in payments, required refunds, suggestions of debt collection
- Protocols:
- Ensure that the services requested by the veterinarian are consistent hospital policies/protocol
- Participate and develop internal controls to target revenue recovery throughout the organization
- Communications
- Financial update to clients
- Answer client billing questions
- Obtain further deposits from clients as required
- Daily client call backs
- Liaise with other staff members to obtain information pertaining to accounts and the maintenance of accounts
- Alerting operations manager to any discrepancies, unauthorised discounts, required refunds or anomalies found
Skills:
- Excellent communication skills that utilise empathy with clients while remaining true to our protocols
- Fastidious with a keen eye for detail
Preferred qualifications:
- Veterinary Nurse experience
- Minimum of 2 years clinical experience
- Auditing experience preferably with a veterinary, healthcare or insurance company is a plus
- Working knowledge of medical terminology, patient care services and medical record chart documentation
- Experience with Smartflow, OPENVPMS, and XERO desirable but not a must
To apply please follow this link: https://eastsidevets.wufoo.com/forms/suhsngy13o79jc/
DLC Vet Pty Ltd, Victoria (posted 5th December) Full-time Business Development Manager
BUSINESS DEVELOPMENT MANAGER (VIC, SA, TAS)
DLC Vet Pty Ltd is a well-established, highly successful and growing Veterinary and Medical Equipment business established in 1976.
You will have experience in business development and a successful track record in obtaining and maintaining that business once it has been won. You will have excellent communication skills, be self-motivated and have the ability to take this business to the next level.
On a daily basis you will be prospecting and winning new business opportunities, promoting new product lines and building solid relationships with our customers.
Responsibilities:
- Search for new business by cold calling and visiting new prospective customer
- Maintaining existing client base
- Develop new supplier & customer relationships – Local & Interstate
- New product development
- Generating new business
To be successful, you will need to possess the following qualities or experience:
- A proven successful track record of sales performance of 3 + years
- A proven ability to negotiate with all levels of management
- Demonstrate high competency with MS Office suite packages
- The ability to work autonomously
- Have excellent written and oral communication
- Present professionally
- Be a self-starter and a highly motivated individual
- Industry knowledge is highly desirable.
Benefits and Rewards:
Excellent base salary package/commission + Car Allowance + Extras + Bonus.
Please send your application to: employment@dlc.com.au
Tel: 03 9360 9700
Mars Pet Nutrition (Petcare), Wodonga VIC (posted 21st November) Part Time Consumer Care Coordinator
Mars Pet Nutrition (Petcare) Consumer Care Coordinator
The Role
Mars Pet Nutrition is looking for a part time pet lover to join the Consumer Care team. Working two days a week from our Wodonga site where we manufacture some of Australia’s most well-known pet food brands like PEDIGREE, WHISKAS, My Dog and OPTIMUM, you will interface with pet owners via phone, mail, emails and social media. This role is a critical link to ensuring consumer satisfaction, through effective communication, accurate recording of information into our CRM system and generating reports for further investigation, and quality reporting.
This role will be a casual position, working Mondays and Thursdays and would suit a person with flexibility to accommodate additional hours as required. Empathy, common sense and a calm disposition are the top personal qualities required to succeed in the role.
Key Responsibilities
Voice of the Consumer (‘Listen’)
- Deal with consumer complaints and enquiries to ensure consumer and customer satisfaction (including the management of difficult conversations)
- Escalation of serious consumer complaints through the Consumer Care escalation processes and flow charts
- Accurately translate the consumer’s voice and record relevant information in our CRM system
- Reimbursement of consumers where appropriate
- Generate reports from our CRM
- Complete reports and graphs as requested or required by the business and key stakeholders
Hours
- Mondays and Thursdays, 8.30am – 4.30pm, on a weekly basis, plus cover for Annual Leave, and during high volume periods i.e. after public holidays
- Rate $29.96 / hour (exc super)
The ideal candidate
- Experience in a customer focused or call centre role
- Familiarity with CRM systems, and / or intermediate Microsoft Excel Skills
- Must love pets!
Why Mars Australia?
- #1 FMCG, according to the Best Places to Work in Australia since 2017
- Access to Mars University, our own centre of excellence learning
- Pet Friendly office – opportunity to bring your dog to work
To Apply
Send your CV and covering letter explaining your suitability for the role to sophie.anning@effem.com
About Us:
Mars Petcare is a diverse and growing business with 75,000 Associates across 50+ countries dedicated to one purpose: A BETTER WORLD FOR PETS. With 75 years of experience, our portfolio of almost 50 brands serves the health and nutrition needs of the world’s pets – including brands PEDIGREE®, WHISKAS®, ROYAL CANIN®, NUTRO™, GREENIES™, DINE®, MY DOG®, IAMS™ and EUKANUBA™ as well as The WALTHAM Centre for Pet Nutrition which has advanced research in the nutrition and health of pets for over 50 years. Mars Petcare is also a leading veterinary health provider through a network of over 2,000 pet hospitals including BANFIELD™, BLUEPEARL™, PET PARTNERS™, VCA™ and Linnaeus. We’re also active in innovation and technology for pets, with WISDOM PANEL™ genetic health screening and DNA testing for dogs, the WHISTLE™ GPS dog tracker, and LEAP VENTURE STUDIO accelerator and COMPANION FUND™ programs that drive innovation and disruption in the pet care industry. As a family business and guided by our principles, we are privileged with the flexibility to fight for what we believe in – and we choose to fight for: A BETTER WORLD FOR PETS.
Mars Australia & New Zealand is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
Pet Chemist Tweed Heads, Northern NSW/QLD Border (posted 19th November) Full Time Customer Service Manager
Pet Chemist Tweed Heads – Customer Service Manager
Do you want to be part of a passionate, innovative team in a newly-renovated office?
- Pet Chemist (www.petchemist.com.au) is an innovative online business focused on the retail of health care related pet products, including pet medication, supplements, food and parasite control.
- Location: our new premises is located on Kennedy Drive in Tweed Heads on the far northern NSW coast – offering a fantastic lifestyle and work-life balance
- Building: purpose built fit out, consisting of a brand new shop front and office space
- Current Team: 1 pharmacist, 1 dispensary technician, office manager, 6 support assistants
- Position: Customer Service Manager
- Remuneration: $26 - $28 per hour, depending upon experience
- Hours: full time 38 hours/week (5 weekdays, no weekends)
About Pet Chemist
- Pet Chemist is an innovative online business focused on the retail of health care related pet products, including pet medication, supplements, food and parasite control.
- Our mission is to make managing our clients’ pet’s health easier and significantly more affordable by providing a trusted online source of low cost pet health products and medication.
- See our website for more info: www.petchemist.com.au
- We take pride in our low prices, excellent service and fast delivery – see our Facebook page to see what our customers think: www.Facebook.com/PetChemist
What are we looking for?
- We are looking for an experienced Customer Service Manager – with either a background in pharmacy OR online customer service.
- The ideal candidate will be passionate about pets, have a very high attention to detail and have a personable phone manner.
- The candidate must also work well in a vibrant team!
Key responsibilities:
- The role will involve working with the Office Manager to oversee customer service in-store, online and over the phone.
- The Customer Service Manager will help implement upgraded customer service protocols and help train more junior Office Assistants in customer service skills.
- The Customer Service Manager will also oversee the implementation of a new phone system to help deal with inbound customer enquiries.
- The role will also involve assisting in the overall operation of the business, which includes phone customer service, general office administration as well as packing and dispatching orders for delivery – we expect that all of our staff are familiar with all jobs in the business.
- Other general responsibilities include:
- Managing incoming client orders – phone and online orders
- Picking and packing over the counter orders
- Pulling client files for the pharmacist to dispense
- Dealing with incoming customer phone orders and queries
- Un-packing and marking off daily incoming deliveries
- Dispatching client orders to tight deadlines
- The candidate will report to the Office Manager
What will we offer?
- For the ideal candidate, we will offer above an award wage of $26 - $28 per hour, depending upon experience
- Full-time hours across a 8am to 6pm roster (weekdays only, no public holidays)
If this interests you, then send us an email with your CV and a cover letter outlining a little about yourself and why you would like to become our next team member!
Email: howard@petchemist.com.au
Murdoch University, Southern Perth, WA (posted 11th November) Full Time Medical Imaging Technologist
Medical Imaging Technologist
The Animal Hospital at Murdoch University
- Continuous, full-time position
- H0606 | $75K p.a. plus 17% superannuation contribution
- Ref: 1443A01/202438
The Animal Hospital at Murdoch University is the teaching hospital within Murdoch University’s School of Veterinary Medicine. We provide a responsive, comprehensive referral service to Western Australian veterinarians, their clients and their patients. We also deliver high professional and clinical standards, based on available scientific evidence, which are tempered with genuine care and compassion.
The Role
The key purpose of this role is to perform high quality diagnostic imaging procedures for small and large animals in The Animal Hospital at Murdoch University, whilst providing support and training to veterinary students and nurses in the Diagnostic Imaging department as required.
Skills and Experience
The successful candidate will possess:
- Completion of a Bachelor of Science (Medical Imaging Science) or equivalent.
- A minimum of two years’ experience in medical and/or veterinary diagnostic imaging procedures.
- Current Radiation Licence with the Radiological Council of Western Australia.
- Experience in CT and MRI.
- Experience with computer systems and software used in veterinary and diagnostic imaging practices, e.g. PACS and RxWorks software.
- Highly effective communication, customer service and interpersonal skills, and the demonstrated ability to interact constructively and collaboratively with staff at all levels of the organisation.
Applicants should refer to the Position Description for further detail on the duties, skills and experience required for this role.
Think Murdoch
With strong links to government, business and the community, Murdoch University helps people discover how to make a difference. Our staff and students are committed to high quality education, innovative research, and strong community engagement both locally and internationally.
Prospective staff can expect to enjoy the lively, natural campus and dynamic work environment, as well as a range of benefits and services unique to employment at Murdoch. There’s never been a better time to join us.
For more information:
*Previous applicants need not apply*
Please visit http://jobs.murdoch.edu.au/ to view the Position Description and apply, or to find out more about joining Murdoch.
Applications sent by post or email will not be accepted. Please note visa sponsorship is not available for this position.
Murdoch University values workplace diversity, promotes inclusion, and strongly encourages applications from Aboriginal and Torres Strait Islander people, women, and people with disability.
Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.
Position contact: Dr Jennifer Richardson, Lecturer in Diagnostic Imaging via email at Jen.Richardson@murdoch.edu.au.
Closing date: 22 November 2019
AMRRIC - Animal Management in Rural and Remote Indigenous Communities Ltd, Winnellie, NT (posted 8th November) Full Time Project Officer, Contract Position
Healthy Animals Healthy Communities
Project Officer
AMRRIC (Animal Management in Rural and Remote Indigenous Communities Ltd) is an established, national not-for-profit organisation based in Darwin. Our small team of dedicated staff deliver a diverse range of programs covering community and animal health and welfare, education and training, academic research, strategic planning and advocacy. We work with remote Aboriginal and Torres Strait Islander communities to improve the health of their pets, helping to create healthier, safer and happier communities.
AMRRIC has an exciting new role for a dedicated individual with a passion for working with remote Aboriginal and Torres Strait Islander communities and their companion animals. The role will report to the Program Manager – Operational Delivery and assist in the delivery of AMRRIC’s One Health companion animal management program’s within remote communities. Key criteria for the role include:
- Strong project organisation skills including logistical planning and implementation of programs delivered in remote locations
- Great interpersonal skills to successfully coordinate a range of stakeholders including volunteers and contractors
- Assisting with data collection and reporting
The successful applicant will have a proactive role in organisation and implementation of AMRRIC’s companion animal management programs working with a range of diverse stakeholders. The role requires someone who can demonstrate flexibility and problem solving capabilities in their approach to project delivery, including strong communication skills for implementing modified plans on the go. This is a full time, contract position based in Darwin, with significant remote and interstate travel required. Demonstrated experience working in remote locations and strong organisational and communication skills are essential. Experience in the veterinary or animal management sector is desirable.
Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply.
To obtain a copy of the position description including the outline of selection criteria and key responsibilities for the position please contact the office on 08 8948 1768 or email info@amrric.org
Applications close Saturday 30th November 2019.
We encourage you to visit our website at www.amrric.org
Belridge Veterinary Centre, Beldon, WA (posted 30th October) Casual Kennel Hand/Trainee Vet Nurse
We have the availability for someone to join our superstar team in the role of kennel hand / trainee veterinary nurse, ideally someone who is currently undergoing their Cert 3 or 4.
We are a busy veterinary clinic with two veterinarians, four veterinary nurses and two trainee veterinary nurses. We regularly see dogs and cats also have a focus on reproduction services and brachycephalic breeds.
We have state of the art facilities such as in-house blood testing machines, an in-house microscope, a fully digital x-ray machine and an ultrasound machine. We also undergo a wide variety of surgeries such as routine dentals, routine sterilisations, orthopaedic surgeries, brachycephalic correction surgeries, caesareans and other breeding services.
Your main duties will include:
- Assisting nurses and veterinarians with animal restraint and treatment
- Cleaning cages and caring for hospital patients and other general cleaning
- Answering phones and booking client appointments and general reception duties
A friendly, can do attitude is a must. The ability to work as part of a team but also independently when required is needed. Shifts will include evening and weekend work.
Please send all enquiries and resumes to:
Att: Keryn Plath
Email: Belridge-headnurse@outlook.com
For more information, see www.belridgevet.com and
Kookaburra Veterinary Employment reserves the right to edit or omit any advertisement at our discretion. We take no responsibility for the accuracy of any advertisement shown and will not be liable for any damages of any kind arising under any circumstances.
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