Vet Nurses and other support staff
Positions Available in Industry & Non-Clinical Jobs
including Kennel/Cattery Attendants & other Animal Care
Sydney Veterinary Emergency & Specialists, Rosebery, NSW (posted 11th May) Billing Administrator
Billing Administrator - Full-time or Part-time - Sydney Veterinary Emergency and Specialists
Overview:
- Sydney Veterinary Emergency and Specialists is seeking a permanent Full-time or Part-time billing compliance administrator, with a veterinary nurse background.
We are:
- A state of the art, purpose-built, 1000 square meter emergency and referral veterinary hospital located in Rosebery.
You are:
- A veterinary nurse who is looking to decrease the physical side of the job while using their experience to keep track of account and billing.
Responsibilities and daily tasks:
Charging:
- Ensure that the services that are requested by the veterinarian are consistent with what is charged by reviewing the tax invoice, estimate and medical history
- Charging up any missed charges to patient tax invoice
- Monitor and report on all discounts applied
Medical record-keeping:
- Ensure that the services that are requested by the veterinarian are consistent with what is documented in the medical record by reviewing the tax invoice, estimate and medical history
- Send a copy of the estimate/consent form to all clients via email
Accounts:
- Prepare weekly and monthly summary accounts reports
- Chase clients who lapse on their payment plans
- Keep a record of payment plans and their agreed-upon terms
- Organise VetPay, ZipMoney, Ezidebit etc for clients
- Send accounts to debt collections as required
Reporting:
- Perform audits to ensure billing procedures follow the Organizations and regulatory guidelines. Report results back to department managers and work with the department to correct the process and implement solutions.
- Provide reports to Operations Manager on outstanding accounts, lapses in payments, required refunds, suggestions of debt collection
Protocols:
- Ensure that the services requested by the veterinarian are consistent hospital policies/protocol
- Participate and develop internal controls to target revenue recovery throughout the organization
Communications:
- Financial update to clients
- Answer client billing questions
- Obtain further deposits from clients as required
- Daily client callbacks
- Liaise with other staff members to obtain information pertaining to accounts and the maintenance of accounts
- Alerting operations manager to any discrepancies, unauthorised discounts, required refunds or anomalies found
Skills:
- Excellent communication skills that utilise empathy with clients while remaining true to our protocols
- Fastidious with a keen eye for detail
Preferred qualifications:
- Veterinary Nurse experience preferred!
- Minimum of 2 years clinical experience
- Auditing experience preferably with a veterinary, healthcare or insurance company is a plus
- Working knowledge of medical terminology, patient care services and medical record chart documentation
- Experience with Smartflow, OPENVPMS, and XERO desirable but not a must
Please apply online with your CV.
Please click here to see photos! 
University of Melbourne Veterinary Hospital, Werribee VIC (posted 6th May) Client Coordinator
CLIENT COORDINATOR Job no: 0042632
Work type: Continuing
Location: Werribee, Victoria
Division/Faculty: Faculty of Veterinary and Agricultural Sciences, University of Melbourne
Department/School: Melbourne Veterinary School
Salary: $60,008 - $66,256 (UOM 3)
Role & Superannuation rate: Professional - Full time - 17% super
An exciting opportunity is available for experienced and passionate Client Coordinators to join the team at U-Vet Werribee Animal Hospital, Melbourne Veterinary School. This is a great opportunity to join U-Vet as we build a highly engaged, driven and passionate team whose mission is to support the delivery of top-quality teaching to our students, and superior patient and client services to the community.
About Us
The University of Melbourne’s U-Vet Werribee Animal Hospital is one of Australia’s leading veterinary hospital facilities based in Werribee. We offer complete animal care to the public including Primary Care (general practice and preventative care), a suite of specialist services, specialist support services and critical care services. U-Vet is, first and foremost, a teaching hospital, where our vets use their experience to foster the next generation of veterinarians and veterinary specialists studying at the Melbourne Veterinary School, ranked 18th in the world for veterinary science in the QS World University Rankings by Subject 2021. Our expert vets train students with the assistance of our academic staff, who are world leaders in clinical excellence and research.
The dedicated Werribee campus is located less than an hour from Melbourne and has recently undergone a $63 million redevelopment, making U-Vet home to the most modern veterinary facilities in Australasia.
About the Role
The Client Coordinator will be the first point of contact for clients contacting and attending the U-Vet Werribee Animal Hospital and will support the smooth operation of front of house functions by providing high standards of services to internal and external stakeholders, including but not limited to hospital clients, referring veterinarians and visitors, forming a vital link between these groups and hospital clinical staff.
Reporting to the Hospital Support Team Lead, the Client Coordinator will be responsible for all aspects of communication to and from clients, referring veterinarians and the hospital clinical teams. Key tasks include scheduling appointments, including referral appointments, for consultations and procedures and conveying information to relevant clinicians for resolution of requests. The role will also complete and process documentation relating to pet insurance and payment plans/schemes.
The Client Coordinator will provide end to end client services and will also be responsible for patient discharge processes, completing insurance claim forms and assisting with accounts and banking resolution.
About You
To be successful in this position, you will have completed a relevant Certificate III or an equivalent combination of relevant education/training and experience in a similar position. Proven experience in a similar position, providing administration support, conducting billing, accounts and daily reconciliation of financial activity with a high degree of accuracy is a key requirement of this position.
The incumbent will bring demonstrated experience in managing the daily appointment schedule and a high load of telephone calls with the ability to provide clients and referring veterinarians with high standards of customer service.
Benefits
Staff benefits include:
- Competitive salary
- 17% superannuation
- Supportive culture
- Employee Assistance Program
- Newly refurbished and built hospital facilities
- Easy on-site parking at Werribee
- Discounted health insurance
- Discounted veterinary services
- Fee discounts for study at the University.
How to Apply
Please click apply and provide a cover letter, CV and response to the selection criteria in the position description.
For information to assist you with compiling short statements to answer the selection criteria, please go to: https://about.unimelb.edu.au/careers/selection-criteria
To ensure the University provides a safe environment for children, this position requires the incumbent to hold a current and valid Working with Children Check.
Position Description: http://go.unimelb.edu.au/6zfi
To apply: http://jobs.unimelb.edu.au/caw/en/job/904867/client-coordinator
Applications close: 03 Jun 2021 11:55 PM AUS Eastern Standard Time
Puppies Australia, Gippsland, VIC (posted 6th May)
Animal Attendant and Grooming Vacancies
Overview
We are a registered dog breeding facility in Gippsland (Wellington Shire) focusing on small companion dogs.
We have been around since 2015 and have a great group of team members and are looking to expand our team to continue the improvement of our facility and care of our dogs.
The Role:
- General care of animals
- General cleaning of housing
- Exercise and Enrichment
- Assist Vet when on site
- Feeding and observation of animals
- Grooming of animals if able
The successful candidate will have:
- Vet Nurse Qualification
- Strong interest in dog behaviour
- Good work ethic who does not require micromanagement
- Enthusiastic
We are looking for people who can live on site as well as live locally. Both casual and full time roles are available.
If this exciting opportunity is of interest to you, please forward your resume and cover letter to: management@puppies.com.au
PETstock VET Pty Ltd, South Melbourne, VIC (posted 3rd May) Veterinary Recruitment Specialist
Vet Recruitment Specialist | South Melbourne | Part of PETstock Operations Team
- Work for a stable, growing organisation committed to your career development
- A workplace that recognizes hard work in our regular awards programs
- We’re an organization committed to pets, people & families
Great opportunity to bring your passion for the industry to shape our future veterinarians!
PETstock VET has established itself across the industry as a leader in veterinarian care, innovation & the service we provide our animal clients and their families. In this role, you will have the opportunity to take ownership & have a real impact on our success!
We know you have choices, so before we tell you what we need, let us tell you what we can offer!
The PURRKs of working for PETstock:
- A strong commitment to your growth & development
- You will be recognized for your hard work & passion in our regular awards programs
- Significant employee discount for you, your family & your pets
- The opportunity to contribute & make a difference in the lives of pets and their families through PETstock Assist, our in-house charitable foundation – for more info: https://youtu.be/P3P7UvR5XeI
- Access to PETstock’s #petspiration Health & Wellbeing program
- Free mental health counselling support services & discounted health care, banking & financial services
- The opportunity to be part of a fun, caring work culture, where you will be made to feel part of the PETstock family
- Great working environment located a hop, skip & a jump to some of the best coffee in town!
This role would suit someone that has worked in a leadership or operational role within a large veterinarian practice where you have been responsible for recruitment & managing of projects.
Based in our South Melbourne Support Office, you will:
- Scope, develop, project manage and administer the PETstock VET New Graduate program
- Work cross functionally to ensure all stakeholder needs are addressed in project scope
- Network, building strong relationships with Universities across different states
- Manage induction of new team members in collaboration with the L & D Team
- Create brand awareness of PETstock VET with Universities & other stakeholders
- Work in collaboration with the Talent Team in creating the overall PETstock VET recruitment strategy
- Collaborate with Marketing Team & Talent Team to set communication & marketing strategy as part of broader brand awareness
Our PURRfect PETstock person for this role:
- Experience in vet recruitment or completion of projects in a vet environment is essential
- Proven success supporting the delivery of projects on time & to set budgets
- Proven success in ensuring a safe workplace in maintained at all times
- Good knowledge of financial management procedures related to project planning, resource allocation
- Demonstrated ability to work collaboratively in a team environment, with ability to build strong relationships both internally & externally
- High emotional intelligence
- Strong coaching, influencing ability
- Outstanding verbal and written communication skills
- Resilient to adapt to change and fast paced environment
- Flexible to regularly travel, including interstate
Here, you'll be valued for the experience and skills you have, but we'll also give you the opportunity to grow & develop further….at PETstock, it's not just a job on offer, it's a career!
If you want to be part of an organisation that is all about helping pets to inspire every person, every family every day, then this could just be the opportunity you’ve been looking for! Apply online today!
Want to know more? Follow us on LinkedIn on 
and 
along with checking out our careers site www.petstock.com.au/careers
VetLove Central, Gold Coast, QLD (posted 30th April) Area Manager
Full Time Area Manager for VetLove
- Role model who displays a high standard of professional & ethical behaviour
- Proven clinical experience; including budgeting, analysis, profit & loss management
- The ability to direct, coach, support & delegate
A highly influential role at a regional level. This position will be responsible for the operational, and financial performances of our veterinary clinics across Brisbane, Logan and the Gold Coast region.
Our culture
Known for our culture, the VetLove team are a great group to be around. Daily we strive to make a difference within our industry.
With love and compassion in our hearts and a strong focus on sustained mental health, our VetLove name stands for more than just veterinary care. With rapid innovation, continuous education, and improvement in all standards of care, medicine, and surgery VetLove are continuingly looking to improve our service to our patients and clients.
About this role
This Area Manager position will need to support and lead our clinics from an operational perspective, this will include but is not limited to the following:
- Working closely with practice managers to ensure the effective operation of the clinics and their day-to-day business
- Monitor clinic management and employees
- Ensure all policies and procedures are in practice across all clinics
- Effective monitoring and action to ensure the success of the area's performance with priority given to underperforming clinics
- Effectively leading and motivating your managers and staff members including running group meetings and trainings
- Controlling costs in line with clinic budgets
The role encourages continuous improvement and implementation of the VetLove operational and clinical best practice standards.
You will have the autonomy to make decisions and we trust your judgement. Our expectation is that you do the right thing for our clients, our patients, and our team.
At the heart of leadership is the ability to communicate effectively, to be successful in this role we will be seeking a person who can demonstrate the following:
- Manage change through exceptional emotional intelligence & communication
- Ability to work under pressure.
- Organisational and time management skills.
- Excellent attention to detail.
- Ability to manage and supervise staff.
- Ability to work supportively as a member of the clinic staff team.
- Ability to communicate effectively (both written and oral).
- Commitment to ongoing professional development.
- An ability to be flexible with a positive attitude to change.
- Exceptional leadership.
About you
We advocate and will be seeking a person who can demonstrate love & compassion, excellence, integrity, teamwork and a sense of community.
We will be seeking someone who has previous experience in the management of veterinary clinics or worked within the Veterinary industry.
Certificate/Diploma or Degree in business management would be highly regarded along with proven experience within a similar role.
What’s next?
Don’t ignore this opportunity, apply now.
Send your resume and cover letter to Mel, what’s the worst that could happen…you apply, and you love us (of course you will).
Email: mel.klutentreter@vetlove.com.au applications will be kept highly confidential.
Covetrus, Erskine Park, NSW (posted 23rd April) Customer Service Officer
Want to be part of a high performing team?
Covetrus is a global animal health technology and services company dedicated to advancing the world of veterinary medicine. The Provet team is part of Covetrus as the premier leading veterinary distributor in Australasia and has a long history of innovation, continuous improvement, and excellence in customer service to our vet and veterinary practice clients.
As the Customer Service Officer to our Veterinary Practice Clients, you will be part of a collaborative team committed to excellent customer service delivery in support of our highly valued Veterinary customers. You will be a team player as part of a small team with a strong work ethic with experience delivering high levels of customer service managing a wide variety of client queries, advice and troubleshooting, call handling, order processing and administration skills.
If you have Animal Health, Veterinary Practice or Veterinary Medical knowledge and Training with a passion for customer and client service then we would love to hear from you!
Your main responsibilities will be;
- Answer customer calls to handle general product enquiries
- Ensures all client requests and orders are completed in line with company procedure
- Manage and resolve customer complaints to resolution or re-direct appropriately
- Accurately manage and maintain client records within systems aligned to company procedures
- Demonstrate sound knowledge to support clients with correct information on the range of services and products
- Administration, order processing, email relevant correspondence, data base entry
To be successful you will have;
- Animal Health, Veterinary Practise experience or Animal Health knowledge and training is highly desirable.
- Strong aptitude or understanding of complex veterinary medical terminologies
- Excellent customer service skills and experience to deliver in a high service delivery model.
- Ability to problem solve with customers on veterinary technical medical products and services
- Solid administration, data entry and order processing experience
- Excellent communication skills, phone manner and written emails to customers
- Ability to prioritise and coordinate and complete follow up and customer resolutions
- Strong team player with a high work ethic and collaboration with the broader teams
- High level of attention to detail and committed to doing things correctly
- Flexible and adaptable to change and working with new processes
Why Covetrus?
Covetrus is a global animal health products, services, and technology and services company dedicated to advancing the world of veterinary medicine. With over 5,500 employees across 19 countries, we are committed to supporting passions, fostering opportunities, and establishing progressive practises.
We are proud of our family friendly culture and respectful workplace. We embrace diversity in our workforce and encourage applications from like-minded persons from all walks of life. We have invested in technology globally to enhance our employee experience and you’ll come to realise we’re not your average multi-national, we are human, and we look after our team members.
For more information or to apply, please email Hr.apac@covetrus.com. We look forward to hearing from you.
https://covetrus.com/ and http://www.provet.com.au/
Petstock Vet Support Office, Sth Melbourne, VIC (19th April) Operations - Parental Leave
Veterinary Area Manager – Vet Operations | South Melbourne
If you're wanting to utilise your experience within an operational role, this could be the opportunity you have been looking for! We are looking for an inspiring leader to take the reins in this parental leave contract….opportunity to showcase your experience and make a real impact providing operational support across our busy clinics.
We know you have choices, so before we tell you what we need, let us tell you what we can offer!
The Perks of working for PETstock VET:
- A strong commitment to your growth & development
- You will be recognized for your hard work & passion in our regular awards programs
- Significant employee discount for you, your family & your pets
- The opportunity to contribute & make a difference in the lives of pets and their families through PETstock Assist, our in-house charitable foundation – for more info: https://youtu.be/P3P7UvR5XeI
- Access to PETstock VETs #petspiration Health & Wellbeing program
- Free mental health counselling support services & discounted health care, banking & financial services
- The opportunity to be part of a fun, caring work culture, where you will be made to feel part of the PETstock family
- Great working environment located a hop, skip & a jump to some of the best coffee in town!
You will be involved in operational matters which are broadly separated into:
- Financial performance of clinics – good clinical practice, reviewing data in profit and loss statements and NPS with clinics, mentoring and coaching on business to our teams, working with other Support Office departments in driving financial health
- People management – completing FURever better reviews, acting on Culture Amp Engagement survey outcomes, performance and grievance management, recruitment, assisting with team member matters
- Consistent communication & relationship management with partnered sites in your state – relaying business plan and strategy, assisting with operational matters (eg. logins, training, recruitment etc.)
- Focus on retail and vet relationship – serve as vet representative at retail store, field and state meetings, provide feedback and clinic updates to retail team members
Previous business and people management experience is required; however, training and mentorship will be provided in the role to ensure your success.
Our ideal candidate has:
- High emotional intelligence and proven experience in building strong working relationships
- Strong skills in coaching, influencing and motivating others.
- Outstanding communication (verbal and written) and time management skills.
- Resilient to adapt to change and a fast-paced environment
- A positive and solutions focussed approach
- Flexible to regularly travel to clinics/stores in your state and Support Office
- As this role requires support across a number of locations in your state it will require regular travel and a current valid driver's licence
- High emotional intelligence and proven experience in building strong working relationships
- Strong skills in coaching, influencing and motivating others.
- Outstanding communication (verbal and written) and time management skills.
- Resilient to adapt to change and a fast-paced environment
- A positive and solutions focussed approach
- Flexible to regularly travel to clinics/stores in your state and Support Office
- As this role requires support across a number of locations in your state it will require regular travel and a current valid driver's licence
If this sounds like you & you would like to work for an organisation and team that will value you what you bring, apply today.
For further queries before applying, feel free to reach out to Darren Kirk, PETstock VET Operations Manager on + 61 400 218 790.
Queensland Veterinary Specialists, Brisbane North QLD (posted 24th March) Surgery and Medicine Coordinator
Surgery and Medicine Coordinator - Full Time
About us
QVS is Australia’s longest established, privately owned 24/7 specialist hospital, in Brisbane, based across two sites at Stafford and North Lakes. We are committed to providing compassionate, progressive, evidence-based care that supports the animal-owner bond. We are a diverse group of specialists, technicians and support members (numbering over 150) that work in a jovial, cohesive and enjoyable environment. Current disciplines include internal medicine, surgery, emergency and critical care, theriogenology, dermatology and cardiology, with plans to expand beyond this.
The Role and Responsibilities
To meet increasing demand, we have created this new role. This is a rare opportunity for a veterinary nurse to join a specialist hospital and work alongside specialist surgeons and internal medicine specialists. Did you know we are No. 1 in Australia with regards to the volume of hip replacements we perform!
Broad outline of responsibilities:
- Organise weekly schedules
- Confirm appointments and bookings
- Manage follow-up calls
- Book appointments, surgeries, rechecks, rads etc.
- Ensure referral information is available before consultations
- Email post-op rads, referral letters, pathology results and reports to ref vets
- Maintenance of patient files
- Manage discharge process
- Manage deposits and consent forms
Are you the right person for this role?
- This role requires the ability to multi-task at a high level
- It goes without saying that you are hard-working and enthusiastic
- Can you demonstrate initiative and the ability to problem solve?
What the position offers:
- This role is full-time, Monday to Friday
- A varied role within supportive and highly skilled teams
- No more weekends and on-call
Why choose QVS?
- We value our team.
- We offer ongoing professional development.
- We offer a Work/Life Balance Program that includes gym and yoga membership discounts, massages and of course we celebrate your big day with a birthday cake.
Still interested? Let’s move on to the finer details.
The successful candidate will have:
- Certificate IV in Veterinary Nursing or Bachelor of Veterinary Technology.
- A minimum of 2 years’ work experience post qualifications.
- A friendly, easy going nature and the ability to drive a successful team.
- Excellent customer service and communication skills.
Desirable criteria:
- Experience in a specialist hospital would be looked upon favourably.
Pay will be commensurate with experience and qualifications. If this role sounds right for you and you would like to become part of the Queensland Veterinary Specialists team, please apply online or email your application to tracy.heywood@qldvetspecialists.com.au
For further information about QVS, visit us at: www.qldvetspecialists.com.au
Kookaburra Veterinary Employment reserves the right to edit or omit any advertisement at our discretion. We take no responsibility for the accuracy of any advertisement shown and will not be liable for any damages of any kind arising under any circumstances.
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