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Vet Nurses and other support staff

Veterinary Receptionist, Admin and Practice Management Roles 

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Lort Smith Animal Hospital, North Melbourne, VIC (posted 18th April) Part Time & Casual Customer Service/Reception

Customer Service Officer
Permanent Part time & Casual positions available

Lort Smith’s mission is to improve the health and happiness of animals and the people who care for them. We do this via three very important streams of work; in our hospital by providing exceptional veterinary care and preserving the human-animal bond irrespective of a person’s circumstance; in our adoption centre by providing sanctuary, rehabilitation, welfare and a new home for animals; and through our community outreach programs by promoting responsible pet ownership and nurturing the human-animal bond. To learn more about Lort Smith go to: www.lortsmith.com

Our Customer Service Officers contribute to the quality care for animals, promote responsible pet ownership, foster awareness of animals and benefits they bring by delivering our vision, mission and values of Lort Smith. This role is responsible for delivering an exceptional customer experience, growth and reputation of Lort Smith through building rapport, identifying customer needs and managing customer concerns and will deliver peace of mind.

Reporting to the Customer Services Supervisor, you will be the first point of contact for our clients and responsible for maintaining a professional customer service experience via our call centre and Reception area.

To be successful in your application, you must be able to demonstrate:

• A minimum of two years’ experience in a dynamic customer service environment, preferably within a veterinary environment
  
• Ability to work in a dynamic customer service environment, with strong phone/contact centre skills and face to face interaction
  
• Commitment to the delivery of outstanding customer service
  
• An understanding and empathy for the important role animals play in people’s lives
  
• Developed negotiation skills and ability to have difficult conversations with people in distress
  
• Strong organisational skills and the ability to prioritise and problem solve
  
• A positive and resilient attitude is essential
  
• Ability to be a team player and lead by example
  
• Well-developed computer literacy skills

We are looking to fill this vacancy as soon as possible so if you meet the requirements for the role listed above, please forward your current resume and application letter to careers@lortsmith.com.

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Great Western Animal Hospital, Wentworthville, NSW (posted 18th April) Casual Receptionist

Casual Receptionist Position

What drives you to come to work each morning?
Is it that you really enjoy improving the quality of life of your patients and their families through providing exceptional and caring customer service, client education and compassion? For us it is - and we are looking for another like- minded, receptionist to join our team.

Are you looking to further your career, improve your knowledge and skills and challenge yourself in a large well run hospital with a busy and interesting caseload?

Our highest priorities are providing an excellent and compassionate level of patient care as well as developing a great relationship with our clients so that we can deliver them valuable education and service.

Our team consists of 7 vets (some part time), 14 nurses (some part time and casual), 2 receptionists and a practice manager. We have a great work environment, team cohesion and all of us are dedicated to continually improving and updating our skills.

Our reception team is vital in ensuring the smooth running of the entire hospital. We currently have two full time senior receptionists and we are looking for a casual receptionist to join our team as a support staff member during busy peak consulting times.

Some of the primary duties expected of you, but not limited to, include:

• Answering phones and making calls
  
• Taking payments
  
• Checking in and serving customers
  
• Record keeping and updating client details
  
• Communicating between clients and back of house
  
• Over the counter sales and educating clients on pet care and products
  
• Making up medications
  
• Cleaning and stocking
  
• Checking emails

We are looking for a like-minded, reliable, goal driven individual who is a fast learner, is able to complete tasks independently and efficiently, has initiative, exceptional communication skills and customer service, and who can work well under pressure keeping calm, professional and friendly. If this sounds like you, then you may be the person we are looking for!

If would like any further information about the position then please feel free to email us or give us a call. To apply, please send your resume with a cover letter to Lesley at admin@gwah.com.au

Feel free to check out our website, instagram or facebook page!

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Stones Corner Veterinary Surgery, Woolloongabba, QLD (posted 17th April) Part Time Reception Nurse

Part-Time Vet Nurse/Receptionist

Our clinic is getting busier and we are looking for another superstar Receptionist so that we can continue offering the best personalised treatment for our patients. We are a small animal clinic located in an inner south Brisbane suburb where the veterinary owners work in the clinic alongside you.

We require someone with extensive vet nurse experience who can think on their feet and multi-task. Most importantly you love customer service and can see yourself getting to know our pet owners as Receptionist and Team Consultant. The ability to jump into the theatre, lab and x-ray environment on the odd occasion would be an advantage. Please note, this is not a role for a trainee nurse needing a set number of hours in theatre/hospital for their course.

The role allows for approx. 25hr/wk including rotating Saturday mornings. There is the potential for further hours down the track, for the right candidate.

Immediate start available. We’d love to hear from you! Send your resume through to admin@scvets.com.au or call Jodie on 3391 3991 for a confidential chat about the role.

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The Lost Dogs Home Veterinary Clinic, North Melbourne, VIC (posted 16th April) Full Time Customer Service Team Leader

Customer Service Team Leader

The Lost Dogs' Home is one of the country's largest animal welfare organisations, caring for more than 25,000 cats and dogs each year. We pride ourselves on employing qualified individuals who demonstrate a strong personal connection to animals, the community and the cause.

The purpose of the customer service team is to provide an empathetic and supportive customer experience for the community and the animals in our care. We collectively promote a respectful and passionate team culture to maintain an inclusive and inspired workplace.

The role:
We are currently looking for a person knowledgeable in animal management to join our team as a Customer Service Team Leader, full-time Tuesday – Saturday. The Customer Service Team Leader is primarily responsible for leading, coaching and developing our customer service staff to ensure that they provide the highest level of customer service to all customers of the lost dogs home. The successful person will be responsible for assisting the team where possible to carry out daily duties and for managing employee administration such as leave requests, rosters and employee grievances. The successful candidate will have previous experience working in an animal welfare setting, will demonstrate empathy and a non-judgemental nature, and will have strong leadership capabilities. Flexibility to work on a rotating roster with flexible hours including weekends is essential.

See our clinic photos here

Key responsibilities include:

• Mentoring and supporting the team
  
• Delegating daily tasks to the team
  
• Creating rosters within a set budget
  
• Planning adequate department coverage and processing leave requests
  
• Managing time and attendance and processing employee timesheets
  
• Addressing and escalating staff grievances to the customer service manager as required
  
• Developing the team by recognising areas of further training
  
• Handling cats, dogs and other domestic animals
  
• Educating members of general public about responsible pet ownership and how to maintain optimum health and wellbeing of their pets
  
• Conducting interviews and recruitment of staff
  
• Resolving disputes and handling customer complaints and escalations
  
• Ensuring council registration requirements are met for all adopted animals
  
• Oversee relevant microchip processes to ensure integrity
  
• Reception duties as required
  
• Training new team members and upskill existing staff and volunteer

The successful applicant will have:

• Previous experience in an animal welfare organisation
  
• Ability to lead as well as work in a team
  
• Proven experience successfully leading a team of 5+ members is essential
  
• Relevant qualification in an animal related field / customer service field
  
• Excellent verbal and written communication skills
  
• Ability to lift 15kg or more
  
• Knowledge of applicable legislation/regulations – desirable
  
• Operating within a highly structured environment with a focus on policies and procedures
  
• Communicating effectively to a wide cross section of people
  
• Working with planning, organizing and implementing programs
  
• Working in a high stress and emotionally charged environment
  
• Strong customer service orientation
  
• Excellent problem-solving skills
  
• Ability to prioritise tasks and demonstrate effective time management skills
  
• Ability to work a rotating roster with flexible hours including weekends is essential

What you will get in return:

• Fantastic career development and opportunities
  
• Discounts in our vet clinic
  
• Access to our Employee Assistance Program
  
• Access to the Foster Care Program
  
• A unique and friendly working environment (surrounded by animals!)
  
• Rewarding work with animals in need

If you believe you have the maturity, leadership capabilities and passion to be successful in this role, please apply in confidence via our website https://dogshome.com/careers/current-vacancies/ or click APPLY, ensuring you provide a cover letter and updated resume in Word or PDF format. If you have any questions, please contact recruitment@dogshome.com for more information.

See also dogshome.com and

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RSPCA NSW, Yagoona, NSW (posted 12th April) Full Time Practice Manager, 8 Month Contract

Practice Manager – Sydney Full-time temporary (8 months)
Sydney region

The Royal Society for the Prevention of Cruelty to Animals NSW is Australia's preeminent animal welfare organisation. We provide a strong voice for animals experiencing cruelty and neglect. The RSPCA is committed to the care and welfare of animals, providing extensive professional facilities, including fully equipped veterinary hospitals and our state-wide shelter network, with hundreds of staff across NSW to care for animals.

Our Sydney Veterinary Clinic is looking for an enthusiastic and experienced Practice Manager to join our dedicated Clinic team for the next eight months. The Practice Manager is responsible for providing support to the Managing Veterinarian in an operational management capacity, including administration duties. This role is responsible for ensuring that a high standard of animal wellbeing is maintained, and an effective service is provided to the public and stakeholders.

This position is on a full-time basis and will require the successful candidate to work occasional weekends.

Your responsibilities will include:

• Routine management of all clinic staff in consultation with Managing Veterinarian, including recruitment, induction, leave management, career development, and performance management.
  
• Roster management
  
• Operational (daily) financial management, analysis, reporting, debt collection, invoice management and authorisation
  
• Liaise with external contractors
  
• Accurately maintain all relevant databases, ie. Sheltermate, Ezyvet & financial systems
  
• Reception support
  
• Management of hospital services presentation
  
• Manage payroll and TimeTeq for clinic staff
  
• Support the Managing Veterinarian with new staff member onboarding, following the recruitment process
  
• Review position descriptions as needed in consultation with Managing Veterinarian
  
• Administrative support including staff meeting coordination and minute taking
  
• Strategic development and implementation in consultation with Managing Veterinarian
  
• Stock management: maintaining supplies, stocktake, stock invoice entering and pricing in conjunction with Head Veterinary Nurse
  
• Provide a high level of customer care, including complaint resolution and communication management

To be successful in this role you will have:

• Tertiary qualifications in business administration or equivalent experience
  
• Certificate IV in Veterinary Nursing (advantageous)
  
• Certificate II in Animal Studies (advantageous)
  
• 4+ years’ administration experience
  
• 2+ years’ people management experience
  
• Experience promoting culture change
  
• Experience in meeting budgets and operational plans
  
• Experience within the animal welfare or veterinary industry
  
• Prior experience working for a non-profit organisation (desirable)
  
• Strong communication and interpersonal skills
  
• Conflict resolution and mediation skills

To apply, please submit your resume and cover letter to Sharon Andronicos on sandronicos@rspcansw.org.au with the subject link "Kookaburra Vets application".

Applications close 5 May 2019.

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Ipswich Vet Group, South-West Brisbane, QLD (posted 11th April) Full Time Inventory & Accounts Coordinator

Inventory & Accounts Coordinator - Full Time Position – Immediate Start
Ipswich Vet Group – Booval Vet Hospital

A rare opportunity has become available for a highly experienced and skilled Full Time Inventory & Accounts Coordinator to join the team immediately at Ipswich Vet Group.

About Us
Ipswich Vet Group is jointly owned by Dr. Scott Campbell and Dr. Jason Wendt who between them share over 50 years of Veterinary experience.

The goal of Ipswich Vet Group is to provide a Gold Standard of patient care and customer service at all times. Through our long standing Booval Vet Hospital we provide 7 day a week care for the pet owners of Ipswich. Our Karalee and Pine Mountain Vet Clinic locations extend our coverage within Ipswich and ensure we offer convenient access for our loyal and supportive community.

We have a close knit-team of over 25 Vets and Nurses who work together across out 3 clinics to ensure positive outcomes for our clients and patients at all times.

About The Role
We are seeking a highly skilled and experienced Vet Nurse to join the management team of Ipswich Vet Group to manage our inventory, accounts and provide nursing and reception support across our 3 locations.

Role Responsibilities Include:

• Inventory Management – Stock-Takes, Stock Transfers, Ordering, Pricing, Product Changes;
• Relationship Management – Create & Maintain Relationships with Key Stake Holders, Suppliers, Colleagues & Clients;
• General Nursing – Hospital & Reception Nursing shifts – Customer Service, Patient Care, Surgery, Hygiene, Health & Safety;
• Team Management – Provide Support & Direction for the Team, Liaise with the Management Team, Attend Weekly meetings, Create Protocols & Procedures, Deliver Business Directives & Work as a Team;
• Support – Answer Incoming Calls, Conduct Client Callbacks & Manage Scheduling.

Key Criteria:

• Minimum of 3 years in a Senior Vet Nursing position;
• Previous experience managing inventory/ordering stock within the Pet Health Care Industry;
• An exceptional knowledge of Vet Clinic stock, brands, medicines, nutrition, OTC’s and procedures;
• A proven history of creating and maintaining long and mutually beneficial business relationships with key stake holders, suppliers, colleagues and clients;
• An exceptional understanding of Veterinary Clinic software (Ezyvet highly regarded);
• Proficient understanding of MS Suite including Excel, Outlook , Word and Publisher to provide reports and create protocols and procedures;
• Experience in merchandising, profit & loss, client accounts, end of day balance & banking procedures;
• Enthusiastic, positive and motivated individual who has a keen problem solving ability and can do attitude;
• Excellent verbal and written communication skills;
• Certificate 4 in Veterinary Nursing or equivalent;
• Flexibility to work to a 7 day a week roster including weekends, nights (up to 8.30pm) & public holidays.

What We Offer:

• Above award remuneration commensurate with experience;
• A supportive, skilled and friendly team;
• A positive work environment that enables success;
• Education allowance, staff incentives and employee discounts;
• An evolving and continually challenging career.

If you believe you have the experience and are a dedicated and highly motivated individual looking to make the next step in their career in the pet health care industry, please look no further.

To apply for the position - Full Time Inventory & Accounts Coordinator– with Ipswich vet Group then please forward your resume and a cover letter addressing the key criteria for the role to teejay@boovalvet.com.au

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Gippsland Veterinary Hospital, Maffra, Vic (posted 11th April) Full Time Experienced Clinic Coordinator Parental Cover

Clinic Coordinator – Gippsland Veterinary Hospital

Gippsland Veterinary Hospital is one of the expanding Apiam Animal Health group of regional and rural clinics that are committed to enriching the lives of people and animals in their care and to shaping the future of the veterinary industry.

Gippsland Veterinary Hospital incorporates the main hospital at Maffra, the Sale Veterinary Centre and the purpose-built Gippsland Equine Hospital.  It is a long established and very busy mixed practice with a large team of 15 vets and 30 support staff.

Location

Gippsland Veterinary Hospital is located in the productive Macalister irrigation district in Maffra, South East Gippsland. 

Stretching from Melbourne’s eastern fringe to the New South Wales border, the region boasts some of the most stunning national parks in the state. Some of the most spectacular include Wilsons Promontory at the southernmost tip of the Australian mainland, Victoria’s largest coastal wilderness area Croajingolong National Park – a World Biosphere Reserve of more than 100km – and the Gippsland Lakes, Australia’s biggest and most beautiful expanse of inland waterway. 

If you like your food and wine, nature and wildlife, the Gippsland area offers the lot.

Like to hit the slopes? We are situated very close to the excellent snow fields of Mount Hotham.

Your new role

We are looking for a Clinic Coordinator to be part of the clinic management team working alongside the Clinical Lead and reporting to the Regional Lead.

Based in Maffra, the Clinic Coordinator is responsible for organizing and coordinating clinic operations and procedures to ensure clinic effectiveness and efficiency.  This includes maintaining practice services, supervising practice staff and maintaining practice records.

This is a fixed term contract position to cover parental leave.  There is potential opportunity for the role to become permanent.

Duties include

• Predominantly, your role will be centred around managing people and teams.
• Coordinating the day-to-day operations of the veterinary practice under broad guidance or direction from the Regional Lead and in collaboration with the Clinical Lead, ensuring high standards of customer service and patient care.
• Manage the administrative team and oversee payroll administration processes including leave management
• Implementation of software processes and new procedures within the clinic
• Manage the clinic administration, nursing and technician teams and monitor quality of work produced.
• Develop and implement policies, procedures and quality standards for all practice operations.
• Management of banking and reconciliations, and preparation of all financial reports for management group.
• Establish effective debt management processes to ensure timely payment of accounts
• Coordinate and lead strategic and business planning to improve the practice's financial outcomes including delivery of marketing and advertising.
• Ensure rostering is completed in a timely manner and communicated to staff.

About You

• You must be a genuinely motivated and enthusiastic person who, by example, creates and contributes to an amazingly positive workplace culture.
• You build rapport with people easily and you enjoy managing people.
• You will thrive in a busy and sometimes chaotic environment filled with many different personalities.
• You are highly organized and can work autonomously as well as collaboratively with your teams.
• You love the challenge of leading people through change.
• You are looking for the next step in advancing your career, not just a job.

Qualifications and Experience

• Demonstrable experience in managing people and building successful teams is our key priority.
• Minimum 5 years' experience in a management or supervisory position in a service delivery or hospitality environment is essential.
• Previous business management experience highly desirable.
• Experience within a veterinary services position is advantageous but not essential.
• Competent user of MS Office programs and databases.

For more information on this role and to obtain the full position description please contact Leisa Denaro 0437 293 046 or leisa.denaro@apiam.com.au

Submit your application including a Cover Letter addressing the key criteria and your Resume to leisa.denaro@apiam.com.au

Applications close 3 May 2019.  Apiam reserves the right to close the recruitment process earlier than advertised.

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Glen Iris Veterinary Clinic, Malvern, VIC (posted 11th April) Full Time Vet Nurse/Receptionist

Full Time Nurse / Receptionist (Mixed Role) – Glen Iris Vet Hospital

An exciting opportunity has become available for a bubbly, customer, patient and team focused receptionist at a busy and well regarded clinic in Malvern.

Located in the inner south eastern suburbs of Melbourne, our vision is to be the leader in veterinary care. We strive to provide an environment that is collaborative and progressive, by continually improving our knowledge, skills and ability to help our patients and their owners.

See our clinic photos here

You will have an exceptional level of customer service, a positive outlook and be willing to learn. You will be responsible for managing client relations in the front of house for the clinic and will work closely with management to continue to develop the teams standards, skills and performance associated with handling and greeting of clients at the Glen Iris Veterinary Hospital. Must be confident with the handling of computer systems, phone calls and customer service. Having great interpersonal skills is an important part of this role.

The Nurse/Receptionist mixed role, will ideally be a fully qualified Veterinary Nurse who will work closely with our other Receptionists, Nurses and Veterinarians, to help create and develop a bond with our loyal and new client base. Whilst being stationed in the reception area to provide a backup for phone support and client interactions, the successful candidate will also need confidence in Nurse consultations (i.e. Anal Gland expressions, nail trimming, discharges, arthritis injections etc.)

Overview of Key skills for this role include:

• Qualified Cert IV veterinary Nurse with 3+ years experience
  
• Provide the 'Wow Factor' and initiative in all aspects of the client and patient journey
  
• Great time management, organisational and administration skills
  
• Problem solving and decision making skills, and the ability to "run the show"
  
• Bright, bubbly personality
  
• Take pride in your work, and provide a high level of customer service
  
• Be reliable and perform independently and as part of a team

Clinic culture and working relationships are important to us. Often in small working environments, staff become like family and we aim to look after each other, be supportive of one another and encourage growth. The clinic is open 7 days per week and the job may involve some weekend (but no after hours) work. If you are interested in becoming a part of our team please contact practicemanager@glenirisvethospital.com.au

For more information, see glenirisvethospital.com.au

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PETstock VET Gregory Hills, South-West Sydney, NSW (posted 9th April) Full Time Practice Manager/Head Nurse

PETstock VET GREGORY HILLS is hiring!

We are looking for a Full Time Practice Manager/Head Nurse – apply now!

• Become part of our family
  
• Please visit www.petstockvet.com.au for more information
  

Our Location – Stunning Blue Mountain Views!
Gregory Hills is the place to be, located in the heart of South West Sydney and with beautiful views of the Blue Mountains, you can easily feel right at home. This suburb boasts a myriad of shops and pubs, restaurants and cafes, child care centres and a private hospital. We are less than an hour from Sydney and only a few minutes’ drive from Campbelltown with easy access to the freeways.

Our Team – more like a family
Join our team and become part of our vibrant family. Working for Petstock you will have more than just workmates, you will have colleagues and friends. The store team are always eager to help your customers with any retail purchases, allowing you to focus on providing excellent clinical medicine. We all love it when puppy preschool is about to begin and the puppies come rolling past the vet counter, as there’s always time to stop for a cuddle with the vet team.

Check us out for yourself at www.instagram.com/petstock_people

Why we are different – purpose built hospital and brand new equipment
All our hospitals are located within PETstock stores. This means you see your patients more than just once a year for a quick vaccination, as they stop for a chat or a pat whenever they come into the store. Our amazing staff discounts mean that staff pets usually have all the latest treats and toys. Our hospitals are purpose built and fitted with brand new equipment. We also have a veterinary support team at head office, who are all vets and nurses themselves. All PETstock veterinarians have the clinical freedom to determine best practice medicine for their patients.

The Position – our ideal candidate
We are looking for a Full Time Practice Manager/Head Nurse & Part Time Veterinary Nurse who wants to work with a team that love their jobs and have a passion for delivering world class patient care. Our ideal candidate is fun, organised, communicates well with the team and loves to build relationships with the clients. You will need relevant veterinary nursing qualifications and a minimum of 12 months practice management experience for practice manager applicants. Please note this a fixed term 6 month contract role.

In return, we are offering:

• Generous remuneration (commensurate with experience)
  
• Access to a wide support network with like-minded professionals
  
• Opportunity for a long term career
  
• An interesting role where no two days are the same!
  
• A dynamic and supportive team environment
  
• Ability to work with local rescue groups and make a real difference!

How to Apply
If this exciting opportunity sounds like the perfect role for you please apply via the PETstock careers website: https://www.petstock.com.au/petstocksite/idibu/job/list?job=33289868

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Greencross Vets Earlville, Cairns, QLD (posted 5th April) Part Time Receptionist

Part Time Veterinary Receptionist
Earlville, QLD

Over 1900 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our vets and vet nurses benefit from the resources that the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 140 plus veterinary related businesses in the Greencross Vets family. At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care. We invite you to join Greencross Vets for a rewarding and fulfilling career.

An exciting opportunity exists for an experienced Part Time Veterinary Receptionist to join our passionate team at our Earlville clinic, in Cairns QLD. This role would suit a proactive and professional receptionist that has a passion for people and pets and is seeking to continually develop their skills.

The primary responsibilities of this position include:

• Delivering outstanding personalised service and care to both patients and owners;
  
• First point of contact for clients, handling client enquiries, scheduling appointments, managing client accounts, admitting and discharging patients;
  
• Participating as an enthusiastic team member with a positive ‘go getter’ attitude.

The ideal candidate will possess the following skills:

• Exceptional customer service and communication skills;
  
• Excellent computer skills with experience in RX Works an advantage;
  
• Effective time management and organisational skills with the ability to multitask;
  
• Ability to work well within an exciting and vibrant team environment;
  
• Ability to maintain a calm disposition while managing a busy dynamic customer service and education centre.

What we can offer you:

• An interesting and varied role;
  
• Commitment to your career development through access to continued education and ongoing mentorship;
  
• Access to a support network of like-minded professionals;
  
• A dynamic and supportive team environment.

To become part of the Greencross team, please send your application; including a cover letter and resume, outlining your suitability against the above mentioned selection criteria to:

Julie Molino
Practice Manager
julie.molino@greencrossvet.com.au

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Kew Vet & Cattery, Inner East Melbourne (posted 5th April) Lead Vet Nurse

Your chance to make a real difference to both people and animals has arrived!

High standard practice. Inner city location. Great team. Great clients. Progressive, caring, independently owned practice. Leadership opportunity.

Are you:

• Super warm, friendly, and love making both pets and clients feel welcome?
  
• A people person that loves to see your colleagues thrive at work, and takes pride in helping them develop?
  
• Highly organised, efficient, and loves to show initiative.
  
• A caring, conscientious qualified (cert 4 minimum) veterinary nurse that loves to deliver amazing patient care.

The role

• As lead nurse you will be responsible for embracing and encouraging our positive and welcoming culture for both our team and clients.
  
• You will thrive on delivering high quality patient care.
  
• You will be responsible for day to day management of our nursing and reception team, including training, development and will assist with performance management.

Why come and work for us?

• We care about our team, our patients and our clients.
  
• We are family friendly and love diversity in our team.
  
• We encourage training and new skill development and you will be supported in your role.
  
• We are proud of our regular wellness mental health training as well as access to a comprehensive employee assistance program.

We are proudly privately owned and have two other nearby locations (in Hawthorn East and Fairfield) to share ideas and skills with.

For further information, please phone Mark on 0433 029 779, or to apply email your CV to mark@hawthorneastvet.com.au and we will invite you to complete our application form.

For more information, see kewvet.com.au and

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East West Veterinary Group, Bentleigh, Melbourne (posted 4th April) Senior Head Nurse

FULL TIME POSITION- SENIOR HEAD NURSE

East West Veterinary Group is looking for a Senior Veterinary Nurse to be responsible for overseeing the efficient daily operation of patient care and surgical case workloads within the practice and ensuring that high levels of patient care standards and client communication are maintained and oversee the running of nursing staff.

We are a trailblazing integrative clinic utilising both western and alternative medicine including Chinese herbs, alternative therapies such as Acupuncture, Osteopathy, Craniosacral therapy, Bowen therapy and laser therapy as well as the regular western treatments and surgeries, we have been operating and caring for animals for over 20 years.

The clinic has

• 3 consulting rooms,
• Well planned treatment room
• Digital Radiology, IDEXX in house Pathology, Vcheck bionote, Dental machine
• Pulse oximeter, Endoscope
• A team of 6 casual and Part time Veterinary nurses
• 2 experienced Veterinarians
• Our veterinarian team offers a strong surgical and medical case load as well as detailed alternative medical cases.

Our clinic hours are :

Mon – Thurs : 8am – 6.30pm
Friday : 8am – 6.30pm
Saturday : 8am – 12.30pm

We need a Head nurse to co-ordinate our busy and lively clinic with the support of the Veterinarian administrator. Work an average of 38 hours per week which may include alternating Saturdays

Responsibilities will include:

• Overseeing and streamlining procedures to ensure efficient daily operation of patient care
• The Head Nurse works closely with and reports to the Veterinarian Administrator in relation to setting and maintaining a high quality of patient care and veterinary nursing standards within the practice.
• Take an active role in the hands on and theoretical training of skills to nursing and trainee staff in the practice.
• Ensure that high levels of patient care standards and client communication are maintained
• The right candidate will have a commitment and passion for high level patient and client care. The successful candidate will be able to work independently and as part of a team whilst demonstrating strong communication skills with a kind and good humored approach.

To be considered for this position you will ideally have:

• A minimum of four years’ experience in Veterinary Nursing senior role
• Diploma of Veterinary Nursing or equivalent
• Excellent written and verbal communication skills
• Demonstrated client relationship building skills
• Effective time management and organisation skills
• Computer skills
• Strong customer service skills
• A flexible, friendly and positive attitude
• Able to work well under pressure
• Good problem-solving skills
• Willingness to learn and an interest in alternative therapies
• A willingness to roll up your sleeves and get involved at all levels, with energy and drive
• An ability to lead and manage a dynamic and high achieving team
• A high level of skill in monitoring anaesthetics is necessary
• Sound business knowledge and basic financial understanding would be advantageous
• Display a high degree of empathy and understanding towards the needs of the patients, the clients and the veterinary health care team.

Please email a cover letter and resume to crystal@eastwestvet.com.au

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Centre for Animal Referral & Emergency, Collingwood, VIC (posted 3rd April) Part Time Senior ICU Vet Nurse

Senior ICU Nurse

• Permanent part-time basis (140hrs per month) with attractive remuneration.
  
• Fully equipped hospital with modern facilities.
  
• An industry leading team based in the heart of Melbourne.

The Centre for Animal Referral and Emergency (CARE), a multi-specialist veterinary hospital located in inner Melbourne, is recruiting for an enthusiastic and team-oriented veterinary nurse to work within our ICU on a permanent part-time basis (140 hrs per month).

About CARE

CARE is a large 24hr multidisciplinary hospital based in Collingwood (just 3km from the CBD). The hospital is staffed with an outstanding team of emergency veterinarians and nurses, working alongside specialists in internal medicine, emergency and critical care, surgery, radiology, and neurology.

About You

CARE is seeking an enthusiastic and conscientious nurse who thrives on the “organised chaos” of trauma, injury, and the other acute presentations of emergency patients.

You would have your Certificate IV (or equivalent) qualification and, ideally, an additional five or more years of experience, to provide you with a good foundation of knowledge and the skills required to work in a busy ICU environment. Previous experience in an ICU and/or specialist centre will be viewed favourably.

The successful candidate will understand the nature of shift work – with rosters that include some nights and weekends (2/4) – and thus the importance of fostering a friendly and collaborative work culture in our tight-knit team.

You will have the meticulous attention to detail required to meet CARE’s high standard of nursing, record keeping, customer service, and cleanliness.

The Opportunity

A career at CARE will provide the successful candidate:

• The excitement and challenges that come with our interesting and varied ICU caseload.
  
• Permanent part-time salary range $50,960 to $58,240 p.a. plus superannuation (commensurate with skill level and experience)
  
• Mentorship and opportunities for continuing professional development. Our ECC specialist, Dr Sarah Haldane, provides in-house training and ECC case support to all the ICU staff.
  
• A friendly and welcoming team of like-minded professionals.
  
• An organisation that is committed to developing an environment that promotes employee well-being, satisfaction and retention. This includes access to our Employee Assistance Program (EAP).
  
• Off-street staff parking & close proximity to public transport.
  

How to Apply

Applications and enquiries should be directed to Erin Gibson via the contact details below.

Erin Gibson
Nursing Manager

E egibson@carevet.com.au
P (03) 9417 6417

Applications should include a cover letter outlining your suitability for the position and current CV (including contact details for three references).

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Dr Paws Altona North, Melbourne (posted 3rd April) Veterinary Nurse Manager

ALTONA NORTH VIC

An exciting opportunity for a Veterinary Nurse Manager has become available in either a full or part time capacity. We are looking for a bubbly customer, patient and team focused manager. You will have an exceptional level of customer service, a positive outlook and be willing to learn. You will be responsible for managing client relations in the front of house for the clinic and will work closely with head office to continue to develop the teams standards, skills and performance associated with handling and greeting of clients. This role will include general nursing responsibilities also. Having great interpersonal skills is an important part of this role. Previous management experience is not required as we can help you learn this skill, but you do need a passion for learning and be a hard worker.

See our clinic photos here

Overview of key skills for this role include:

• Provide the 'Wow Factor' and initiative in all aspects of the client and patient journey
• Great time management, organisational and administration skills
• Problem solving and decision making skills, and the ability to "run the show"
• Bright, friendly personality
• Take pride in your work, and provide a high level of customer service
• Be reliable and perform independently and as part of a team

What we can offer you:

As a valued team member, you will be working alongside a great, friendly team, and be provided with the opportunity for ongoing training and support through Continued Education, Courses & internal training.

Please email your resumes to: victoria@vppclinics.com.au

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All Creatures Veterinary Clinic, Broome, WA (posted 2nd April) Full Time Senior Vet Nurse

EXPERIENCED VETERINARY NURSE REQUIRED

All Creatures Veterinary Hospital in Broome, Western Australia is seeking an experienced and enthusiastic Veterinary Nurse for our two veterinarian, two nurse clinic.

The successful applicant will be involved in all aspects of running a small animal hospital. The clinic has been established for over 20 years and our clients are friendly and loyal. This is a full time position and offers a wonderful opportunity for a lifestyle move and a nursing leadership position within a practice.

You will enjoy a low stress, well organised work environment, with a varied and interesting caseload.

Responsibilities include (but not limited to):

• Reception and counter sales
  
• Surgical nursing including anaesthetic monitoring
  
• In house patient care and diagnostics
  
• Admitting and discharging patients
  
• Stock control and ordering
  
• Client advice

The position offers approximately 35-40 hours per week and will require some flexibility with hours. Weekday opening times are 8:00am-5:30pm and the only weekend work is a 3 hour Saturday morning clinic. Remuneration commensurate with experience, plus superannuation and leave entitlements.

For the right candidate the position offers an opportunity to become involved in a vibrant small town clinic, whilst enhancing your career in a new and exciting location. Broome offers a wonderful lifestyle and is the western gateway to the magnificent Kimberley region of Western Australia. The town offers excellent education, sporting and cultural facilities.

Email expressions of interest, including CV, to jbeadle@westnet.com.au

www.allcreaturesvetbroome.com.au and

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Glen Iris Veterinary Hospital, Malvern, Vic (posted 1st April) Part Time Receptionist

Part Time Receptionist – Glen Iris Vet Hospital

An exciting opportunity has become available for a bubbly, customer, patient and tram focused receptionist at a busy and well regarded clinic in Malvern. 

Located in the inner south eastern suburbs of Melbourne, our vision is to be the leader in veterinary care. We strive to provide an environment that is collaborative and progressive, by continually improving our knowledge, skills and ability to help our patients and their owners.

You will have an exceptional level of customer service, a positive outlook and be willing to learn. You will be responsible for managing client relations in the front of house for the clinic and will work closely with management to continue to develop the teams standards, skills and performance associated with handling and greeting of clients at the Glen Iris Veterinary Hospital. Must be confident with the handling of computer systems, phone calls and customer service. Having great interpersonal skills is an important part of this role. 

The Receptionist role available, will work closely with our Nurses and Veterinarians, to help create and develop a bond with our loyal and new client base.

Availability to work weekends is highly preferred. You will be required to work 1 in 3 Saturdays, supported with a Team Consulting nurse and a cattery hand.

Overview of Key skills for this role include:

• Provide the 'Wow Factor' and initiative in all aspects of the client and patient journey
• Great time management, organisational and administration skills 
• Problem solving and decision making skills, and the ability to "run the show"
• Bright, bubbly personality
• Take pride in your work, and provide a high level of customer service
• Be reliable and perform independently and as part of a team

Clinic culture and working relationships are important to us. Often in small working environments, staff become like family and we aim to look after each other, be supportive of one another and encourage growth. The clinic is open 7 days per week and the job may involve some weekend (but no after hours) work. If you are interested in becoming a part of our team please contact practicemanager@glenirisvethospital.com.au

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Midwest Veterinary Centre, Geraldton, WA (posted 1st April) Full or Part Time Client Care/Receptionist

Are you the newest Client Care Superstar to join the Midwest Vets family?

• This is a place for people who love their animals like family.
  
• This is a place for people to feel valued, cared for, and protected.
  
• This is a place for you.

CALLING ALL CLIENT CARE SUPERSTARS.

As our Client Care Superstar, you are the welcoming party for all people and pets of Midwest Vets.

We are very particular about who we’re looking for as team dynamics is a high priority to us, and we want to make sure you will enjoy coming to work every day as much as we do! No Veterinary Nursing skills are required; however having a firm background customer service and/or hospitality, sales, and of course a great love of all animals is essential in our busy practice. We value our front of staff team to be in the place where they shine the best, so please note that there are no pathways into a Veterinary Nursing position within this role.

Our clinic is open 7 days a week, but we only work 4 as we value a healthy work/life balance. We are a Fear Free clinic, and we also hold Gold Standard ISFM Feline Friendly practice accreditation.

You might just be a perfect fit if you’re known for having exceptional and compassionate customer service, sensational attention to detail and communication, great problem solving skills and an enthusiastic high energy can-do attitude. Can you think on your feet, handle stressful situations with professionalism and calm in a fast-paced environment? If so, we’d love to hear from you….

We strongly believe in our clinic core values and the right candidate will too!

This role may be full time or part time dependent on the candidate’s suitability and circumstances. Some weekend work would also be expected.

We’d love to chat with you about the role available and your experience. Why don’t you drop us a line at midwestvet@gmail.com to tell us why you’d be a valuable addition to our team? Please include both your cover letter and resume. Feel free to check us out on Facebook (Midwest Veterinary Centre) to get a feel for the clinic and team culture.

Applications close: Tuesday 30th April

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PETstock VET Midland, North-East Perth, WA (posted 29th March) Full Time Receptionist

PETstock VET Midland – Veterinary Receptionist

About PETstock VET:
PETstock VET have been a part of the PETstock family for over 7 years. We operate within your local PETstock store and offer valued customers with all the essentials their pets require in a convenient location.

At PETstock VET, your passion for the welfare and health of animals is exemplified by practicing high standards of patient care alongside over 100 Vets and Nurses across Australia & New Zealand. We love all things pets and with our very own charity, PETstock Assist, we are dedicated to the care and welfare of animals.

Our team benefit from a strong Head Office support team and a family run business atmosphere. Our practices are purpose built with the newest and latest equipment. Each practice offers Digital X-ray processing, a full dental suite, state of the art anaesthetic monitoring equipment, IDEXX In house pathology and much more!

Not only will customers be delighted with a professional, caring and fully equipped Veterinary Hospital, they will also have access to dog grooming with our skilled Groomers, DIY Hydro-Bath, ID Tags with on the spot engraving, detailed puppy school programs and the latest pet industry products.

About the Role:
Our Hospital in Midland is growing and as such a new opportunity has become available for a passionate and experienced Veterinary Receptionist to join the PETstock VET team on a full-time basis. Our practice is open 7 days, and staff will be available to work an even share of evenings, weekends and public holidays.

The role will include but not limited to:

• First point of contact for all customer queries and appointments.
  
• Coordination of the check-in, check-out & re-booking process for all appointments.
  
• Processing of billing and account management.
  
• Maintain the overall presentation & hygiene of the practice.
  
• Provide outstanding customer service to all patients and owners.
  
• Assist the Vet & Nursing team as required.
  
• Contribute to the practice as an enthusiastic team member with a positive attitude.

The ideal candidate will possess the following skills and expertise:

• Previous vet reception or industry experience would be highly regarded.
  
• Confidence in handling various animal types.
  
• A strong commitment to deliver high standards of customer service.
  
• We need someone who has excellent administration skills to take over some of Pia's tasks (eg) Debtors, invoices,
  
• Able to handle grieving clients and stressful situations
  
• Has compassion and understanding in the above situations
  
• Excellent IT and computer skills
  
• Strong understanding of triaging patients
  
• Strong attention to detail.
  
• Ability to work within a team of passionate individuals and build strong rapport with customers.
  
• Exceptional organisational and communication skills.
  
• The ability to multi-task and thrive in a busy & changing environment.
  
• A calm & friendly professional with a sense of humour.
  
• An amazing ‘can do’, team player attitude.

What PETstock VET can offer you?

• Access to a wide support network with like-minded professionals
  
• Opportunity for a long term career & the progression to Practice Management
  
• An interesting role where no two days are the same!
  
• A dynamic and supportive team environment
  
• Ability to work with local rescue groups and make a real difference!

If this exciting opportunity sounds like the perfect role for you, please apply with your resume and cover letter outlining your suitability via the PETstock Careers website https://www.petstock.com.au/petstocksite/idibu/job/list?job=33289772

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Animal Emergency Service Carrara, Gold Coast, QLD (posted 28th March) Part Time Client Services Representative

Client Care Representative

Carrara Practice, Gold Coast
Part Time

Are you passionate about providing customers with the best care possible? Can you help Animal Emergency Service create an outstanding customer experience? If so, then this is the job for you. We are on the hunt for a new Client Care Representative at our Underwood practice.

AES is an after-hours emergency veterinary clinic who provide gold standard care to pets along the Queensland South-East coast. AES opens from 6pm on weeknights and operates 24 hours on weekends and public holidays, 365 days per year.

This opportunity is based at our Carrara practice on the Gold Coast, with part-time shifts rostered across weekdays/nights and weekends.

What we look for in a team member
We are looking for a team member to take our client service standards to new heights – but we are not looking for ordinary. We want exceptional candidates who are dedicated to ensuring our customers walk through the door and receive the best customer journey from start to finish. We are as passionate about our four-legged patients as we are about their owners. We are a team of thoughtful and considerate members who show empathy and compassion. We greet everyone with a smile on our face and kindness in our hearts, regardless of the emergencies that are occurring behind closed doors.

To be successful, you will recognise that not every problem that a client faces has a text-book answer; you will be an expert in solving issues and giving the client a positive outcome. You will lead our team to success, motivate in times of crisis, and always look to guide your team members with positivity and assurance.

Main responsibilities will include:

• Liaising with, and continually going above and beyond to ensure our clients and their pets experience exceptional client service.
  
• Liaising with clients and AES team members regarding treatment updates, triage, pet’s needs and finance related queries.
  
• Completing a range of administrative functions including data entry, handling phone queries and finance related queries.

What we can give you

• Competitive remuneration.
  
• Ongoing training in a professional environment.
  
• Access to our Employee Assist Program for you and your family.
  
• Free parking, staff benefits and much more.

The successful candidate will possess:

• A minimum of 3 years’ experience in a client service role (experience in the veterinary industry is not required).
  
• Demonstrated experience leading a team is desired.
  
• Demonstrated experience in problem solving and a desire to reach suitable solutions for clients and the business.
  
• Experience in creating a memorable, warm and professional atmosphere for clients.
  
• High standard of personal presentation.
  
• An extraverted, polite, and calm demeanour that thrives in an unplanned work environment.
  
• Must be able to work across early mornings, weeknights, weekends and public holidays.

To be considered for this position, please submit a one-page cover letter and your CV by emailing careers@aes.email.

If you have any questions or queries, please contact Marieke Butler, Client Care Manager, on mheijmen@aes.email.

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Balmain Vet Hospital, Rozelle, NSW (posted 28th March)

Full Time Veterinary Receptionist with Veterinary Nursing experience

Do you enjoy working in a great team?  Do you enjoy delivering exceptional customer service and providing outstanding patient care? Are you looking for a work environment that will nurture your interests and encourage professional growth?

For this position, we are advertising for a veterinary receptionist who has the ability to assist with nursing as required. The primary position will be at reception.

Balmain Vet Hospital is a well-established veterinary practice that has been providing outstanding service to the Balmain/Rozelle community for over 40 years.

We are committed to providing excellent service to all our clients and patients in a professional and friendly environment. The practice places emphasis on staff harmony and is a strong supporter of the continuing education of all staff.

As a member of our reception team you will be the face of our practice and the first point of contact for our clients.

Your key responsibilities will include, but are not limited to:

• reception and administration duties including greeting clients and their pets, answering phone and email enquiries, making bookings and managing an appointment system as and when required
• confidently nursing animal patients all clinical aspects of veterinary nursing by assisting veterinarians in medicine and surgery as required.

The successful applicant will possess the following attributes:

• previous veterinary nursing experience is essential. Certificate IV in Veterinary Nursing would be an advantage, but is not a requirement.
• a pro-active nature and willingness to go above and beyond for clients, animals and team mates
• experience working in a fast-paced environment and the ability to manage multiple tasks
• proven exceptional customer service skills along with an excellent and consistent phone manner
• excellent time management and organisation skills with a strong attention to detail
• good presentation and interpersonal skills
• ability to commit to rostered and rotating shifts during the hours of Monday to Friday 6:30am-8:00pm, Saturday and Sunday 8:00am-5:30pm and occasional public holidays

This is your opportunity to join a friendly team that is passionate about providing outstanding care to animals and service to their owners. If you feel well suited to this position, please email your cover letter and resume to bvhcareer@gmail.com.

For more information, see www.balmainvet.com.au and Facebook

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Elgar Road Veterinary Hospital, Box Hill North, VIC (posted 19th March) Part Time Vet Nurse/Business Manager

Part Time – Business Manager/Vet Nurse

Would you like to lead a team of qualified, enthusiastic and compassionate nurses?

We are creating a new role that consists of part time business management (BM) responsibilities as well as senior nursing duties.

Who we are:
We are a dedicated, caring, passionate, group of people that have come together to provide outstanding care for the pets within our community. We pride ourselves in offering an exceptional veterinary service, with a knowledgeable & committed team of veterinarians & a dynamic team of veterinary nurses.

What makes us awesome:

• You will never go hungry……. Everyone gets lunch – and the pantry is always stocked
  
• We believe in a fun, respectful and encouraging work environment
  
• Continuing Education is strongly encourage
  
• Work/life balance isn’t just a phrase – we live it

The hours and split we envisage would look something like

• Monday 9-5pm (nursing 9-11 then BM)
  
• Tuesday 2/3-7pm
  
• Wednesday off
  
• Thursday designated BM day flexible hours ie 8-4 or 10-6
  
• Friday 8-4pm (nursing 8-1 then BM)
  
• Saturday 1 in 4 mornings 7.30-1pm

Things you excel at:

• HR, Leadership and coaching
  
• Customer service
  
• Marketing
  
• Budgeting
  
• Facility maintenance
  
• Qualified Cert IV with 4+ years experience
  
• Good at reading, understanding and communicating with people
  
• Liaising and co-ordinating associated businesses ie IT, gardening, drug companies
  
• Problem solving
  

Above award pay applies to this role (remuneration dependent upon experience).

If you are interested in joining our wonderful team, please forward your Resume' and Cover letter addressed to Meghan megsiericho@gmail.com

Feel free to check out our website Elgar Rd Vet and our Facebook page

If you want even more reasons to come work with us – read some of our Google Reviews

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Pet Universe Veterinary Centre Northgate, Inner NE Adelaide, SA (posted 19th March) Full Time Head Nurse & Clinical Assessor

Head Nurse & Clinical Assessor – Pet Universe Vets Northgate

Pet Universe is a progressive, high quality, small animal veterinary practice located 10 minutes from Adelaide’s CBD.

With many years of veterinary experience, we have become an employer and practice of choice. We are also the Small Animal Practice of Excellence Winners 2015 and Telstra Small Business Awards SA 2016 and 2015 Finalists.

Pet Universe Veterinary Centre has now expanded into the field of canine rehabilitation and regenerative medicine. Dr Chris Lee, Principal Veterinarian & Owner is now a qualified Certified Canine Rehabilitation Practitioner (studied at University of Tennessee, USA & internship at Veterinary Orthopaedic Sports Medicine in Maryland, USA).

With an increasingly complex surgical & rehabilitation caseload in a field that is at the forefront of veterinary technology & medical advances, we require an individual that can keep up with the training & clinical needs of this fast paced environment and who has experience in regenerative as well as orthopaedic clinical nursing.

Head Nurse at Pet Universe Veterinary Centre Northgate and Clinical Assessor for the Pet Universe Group (Pet Universe Broadview & Pet Universe Northgate). This is a fulltime position which requires on-call (Monday – Friday inclusive) phone support as required for any after - hours team support.

Main Responsibilities

• Overall responsibility for higher level decisions & content on training manuals & programs
• Work closely with Managing Partner to develop a high performance team at both practice
• Work closely with Managing Partner to deliver high quality patient care
• Liaise with the Group Practice Theatre & Equipment Supervisor & Practice Administrator on all OH & S and equipment issues.

The role entails efficient running of the hospital, managing the clinical team & workload, & performing regenerative medicine & complex orthopaedic procedures with Dr Chris Lee, Principal Veterinarian.

Clinical training, mentoring and a number of practice management tasks (see below) are also required of this role.

Main Tasks
Clinical nursing duties including theatre nurse on advanced orthopaedic and regenerative medicine /canine rehabilitation cases which includes processing stem cells, PRP, needle scope arthroscopy & soft issue ultrasonography.

Work as part of the Practice Management Team to achieve Practice primary aims. Prepare and/ or organise implementation of clinic policies & animal care education systems. Implement practice promotion policies.

Delivery and review clinical & customer service training. Training & induction of new team members & work experience students.  Responsible for writing & updating training materials including "The Nurse Bible" to keep apace of changing needs.  Conducts 6-monthly performance appraisals on direct reports in conjunctions with the Managing Partner.

Organise human resources in liaison with the Managing Partner & Associate Manager. Provide on-call support to team members out of hours Monday – Friday inclusive (calling in sick etc.)         

Alongside Managing Partner (Claire Lee) & other managers to develop & implement new practice initiatives such as nurse consults, rehabilitation consults & services, weight loss and dental care programmes, all day consulting, support & mentoring schemes for junior veterinarians & nursing staff.

This position also requires that you must complete the appropriate training (paid for by the company) so you can holds the positions of Chief Fire Warden and First Aider.

Under take /oversea the efficient retail & clinical ordering, reminder systems, unpacking & processing of incoming stock order, day to day staff issues. Manages inventory and advises on mark ups & pricing. Attends industry seminars on inventory and other management issues as well as clinical seminars & new product launches. Liaises with representatives from pharmaceutical and specialist pet food companies as well as drugs wholesalers (Provet -Henry Schein).

Qualifications & Experience
Hold a Certificate 4 in Veterinary Nursing & a clinical training qualification.

Proven, consistent track record in high level clinical nursing, clinical training, clinical management & trouble shooting.

A minimum of ten years' experience in nursing demonstrating progressive increase in skills & role responsibilities, with at least five years of Head Nurse experience and an eagerness to learn and support /augment clinical change & support the training needs required to implement this change.

All applications will be handled in strictest confidence. Please email your C.V. to Claire Lee, Managing Partner at clairepentonlee@gmail.com

For more information, see www.petuniverse.com.au/vet-northgate and

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Greencross Vets Livingstone Road, Petersham, NSW (posted 18th March) Part Time Veterinary Nurse/Receptionist

Part Time Veterinary Nurse/Receptionist
Livingstone Road, NSW

Over 1900 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our vets and vet nurses benefit from the resources that the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 140 plus veterinary related businesses in the Greencross Vets family.  At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care.  We invite you to join Greencross Vets for a rewarding and fulfilling career. 

Greencross Vets, a pioneer in the Veterinary landscape for over 10 years, are committed to raising the industry bar and we want you to be a part of our journey! Greencross Vets, a pioneer in the Veterinary landscape for over 10 years, are committed to raising the industry bar and we want you to be a part of our journey! We have an exciting opportunity available for an experienced Part Time Veterinary Nurse/Receptionist to join our passionate Livingstone Road team!

The primary responsibilities of this position include:

• Caring, handling and cleaning all animals;
• Maintaining the overall hygiene of the practice, including surgical areas and equipment;
• Undertaking general nursing tasks, including pre and post-operative care, animal pathology and emergency and critical care;
• Performing minor procedures when required;
• Delivering outstanding client care to all patients and owners;
• Participating as an enthusiastic team member with a positive ‘go-getter’ attitude;
• Handling client enquiries professionally in person, by email and over the phone; and
• Administration duties and associated tasks.

The ideal candidate will have the following qualities and expertise:

• Certificate IV in Veterinary Nursing or equivalent;
• 2+ years of clinical experience working as a Veterinary Nurse;
• Experience using RxWorks, an interest in Puppy Preschool and in Feline Medicine will be highly regarded;
• Excellent phone manner, communication skills and customer service skills;
• An extensive knowledge and understanding of veterinary nursing procedures;
• Confidence in monitoring anaesthesia;
• A calm & friendly professional with a sense of humour; and
• An amazing ‘can do’, team player attitude.

What we can offer you:

• An interesting and varied role as well as a dynamic and supportive team environment;
• Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews;
• Access to a support network of like-minded professionals.

Pay is commensurate with experience and qualifications. If this role is the right one for you, and you would like to become part of the dynamic Greencross team, please email your application, including a cover letter and resume, outlining your suitability against the above mentioned criteria to:

Siobhan Kirkland
Practice Manager
siobhan.kirkland@greencrossvet.com.au

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Greencross Animal Medical Centre, Phillip (posted 14th March) Part Time Practice Manager

Over 1900 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our vets and vet nurses benefit from the resources that the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 140 plus veterinary related businesses in the Greencross Vets family. At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care.  We invite you to join Greencross Vets for a rewarding and fulfilling career.

We have an opportunity available at our Animal Medical Centre (Phillip) clinic for a Part Time Practice Manager to lead our passionate team! We are looking for an experienced team leader with exceptional communication skills who is ready to drive our business forward using well-developed business, customer service, human resource and operational skills.

Primary Responsibilities

The primary responsibilities of this position include:

• Managing the day to day operations of our clinic including: stock management, staff management and rostering, and maintaining client records;
• Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care;
• Leading and developing our team and building a positive team culture;
• Ensuring that monthly KPI’s are met;
• Driving our business forward through creating and implementing local marketing initiatives;
• Delivering outstanding service and care to all patients and owners.

Qualities and Expertise

The ideal candidate will possess the following:

• Previous experience as a Veterinary Nurse (preferred but not essential);
• Proven experience in team management;
• Strong coaching and leadership skills;
• Experience with Rx works (preferred but not essential);
• Strong communication skills;
• Good business acumen;
• Exceptional organisation and planning skills.

What we can offer you:

• An industry leading salary (commensurate with experience);
• Commitment to your career development through access to continued education;
• Access to a support network of like-minded professionals;
• An interesting and varied role.

If this role could be everything that you are looking for and you would like to become part of our highly motivated and successful Greencross team, please send your application, including cover letter and resume, outlining your interest and suitability to:

Sarah Emery
Area Manager

Sarah.Emery@greencrossvet.com.au

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Kirrawee Veterinary Hospital, Sydney's Sutherland Shire, NSW (posted 12th March) Full or Part Time Receptionist, Parental Leave Cover

Maternity Leave Position for 6-12 months.

Part/Full Time Veterinary Receptionist position beginning June Kirrawee Veterinary Hospital has been open in Sydney's Sutherland Shire for over 40 years. We are open every day of the year to ensure the highest quality care for our patients as well as consistency and reliability for our customers.

The friendly team at Kirrawee Vet Hospital are looking for an experienced and professional veterinary receptionist to uphold the exceptional standard of care clients and their pets have come to expect from our hospital. The ideal candidate must have a bubbly, enthusiastic and smiling personality and will be able to maintain a calm demeanour on our really busy days.

The key attributes necessary for the role include:

• Previous employment of a minimum of 12 months in a veterinary practice as a nurse or receptionist.
  
• Maintaining a friendly and inviting atmosphere for our clients at all times.
  
• Exceptional customer service to all patients and their owners.
  
• The ability to assess and monitor daily workload, anticipate potential difficulties, and liaise with senior staff to overcome them.
  
• Excellent product & animal care knowledge.
  
• Cheerful and warm phone manner.
  
• Enjoy a fast-paced environment, demonstrating common sense
  
• Exuding passion for quality pet healthcare and small nursing opportunities.

However, we may even consider those without previous veterinary industry experience if they have exceptional customer service.

The position offered is for 30-38 hours per week. At the end of the maternity leave there may be the opportunity for continued work and nurse training Kirrawee Veterinary Hospital has been in the Shire for over thirty years and is a family owned clinic and we aim to make all our staff feel like they are part of the family.

If this sounds like the hospital you would like to be a part of, please email or post your resume and covering letter to Chanel Ilkin.

Email: chanel_ilkin@hotmail.com
re: Job Application
Address:
Practice Manager
Job Application
540 Princes Highway
Kirrawee NSW 2232

For more information, see kirraweevet.com.au and

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VetLove Kuraby, South Brisbane (posted 11th March) 2IC / Nursing Manager

2IC/Nursing Manager - Experienced Cert IV Nurse (Full Time) at VetLove Kuraby

VetLove Kuraby (South Brisbane QLD)
This is a rare and exciting opportunity for you to be involved in veterinary care, within a dynamic and tightly- knit team. At VetLove, we want to get back to the grass roots of veterinary care, loving animals and their owners. We have a progressive and exciting workplace that strives continually to garner personal growth through professional excellence, stretching and equipping you with new skills, new confidence and a bright outlook into an age-old industry.

They say if you love what you do, you’ll never “work” a day in your life. At VetLove we want to instil excitement and a sense of adventure back into veterinary care.

We are looking for a passionate, self-motivated and driven individual who will fit in with the team and will want to make a difference to our patients and their owners.

This is a massive opportunity for someone who is considering moving into a Practice Manager role but not ready to let their nursing skills go yet! Full training will be given and a career path within the VetLove group has made this position available.

You must be able to work independently and as part of a team, also enjoy mentoring/training less experienced nurses. You are an integral part of the business and you will work across all aspects of the hospital including looking after our clients, so exceptional customer service and communication skills are required. We require at least 3 years’ experience as a qualified Certificate IV or equivalent Veterinary Nurse working within a Veterinary Clinic.

The highest standards of care are priority to us and our teams, and getting back to the good old fashioned “treat every patient as if they were your own” concept.

The primary responsibilities of this position include:

• Assisting the current Practice Manager in all aspects of business management
• Maintaining the overall hygiene of the practice, including surgical areas and equipment
  
• Undertaking general nursing tasks, including pre-and post-operative care, and animal pathology
• Delivering outstanding client care to all patients and owners
  
• Handling client enquiries professionally in person, by email and over the phone
• Training and mentoring less experienced nurses
  
• Day to day running of the hospital
  
• Administration duties

Our Ideal nurse will have:

• Cert IV in Veterinary Nursing or equivalent
  
• 3+ years of experience working as a vet nurse
  
• RxWorks experience preferred
  
• Excellent Time Management skills
  
• Excellent phone manner, communication & customer service skills
  
• A strong work ethic, positive attitude and be highly motivated
• This is a fast-paced environment so efficiency in multi-tasking is essential

If this sounds like you, please email a cover letter with ‘why we should choose you’ and a current resume to:
nicole.hutchinson@vetlove.com.au

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Thornlands Veterinary Hospital, Redland City, Qld (posted 7th March) Full Time Practice Manager

Practice Manager /Office Manager
Thornlands

Full time role or 38 hours per week

Alexandra Hills Vet Surgery and Thornlands Veterinary Hospital (AHT) currently have a vacancy for an experienced Practice Manager.  AHT are well established providers of quality veterinary services with an excellent reputation in the south eastern suburbs of Brisbane.

This role is based in Thornlands and reports directly to the Hospital Director.  We are looking for an experienced Practice Manager who can manage and support our employees and clinic.

The primary responsibilities of this position include:

• Managing the day-to-day operational requirements of running two veterinary hospitals in conjunction with the hospital director & nurse manager
• Driving set KPI’s and reporting monthly
• Implementing and driving local marketing initiatives
• Ensuring there is strong communication amongst the team and driving them to meet their goals
• Ensuring practice meetings are held monthly
• Recruitment and induction of new team members as required
• Oversee stationery and supplies, building repairs and maintenance etc.
• Organising training and continuing education events
• Banking

To be successful in this role you will need:

• Excellent time management and organisational skills
• Great rapport building with both colleagues and clients
• Ability to work towards deadlines
• Multi-tasking skills in a fast paced environment
• Business administration qualification or Diploma of Practice Management preferred but not essential
•  Ability to assist with nursing when and where appropriate and hence have some experience with Veterinary nursing is also ideal but not essential
• Driver’s license class C (unrestricted) - a vehicle will be supplied for travel between Clinic

This role is supported by a Hospital Director, Human Resources Manager and a great team of conscientious work colleagues.

A competitive remuneration package is on offer.  Ongoing training is high on our priority list, with all staff from receptionist to senior vets supported and encouraged to continue improving their skills.

Our motto of friendly services – compassionate care is something we take pride in and are happy to go the extra mile for our clients.

If you would love the opportunity to work as part of a caring and enthusiastic team, please send your covering letter and resume to:

Dr Aiden John Picking BVSc MANZCVS (surgery)
Hospital Director
aiden.picking@ahtvets.com.au

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Greencross Vets Kessels Road, Macgregor, QLD (posted 7th March) Full Time Practice Manager

Full Time Practice Manager
Macgregor, QLD

Over 1900 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our vets and vet nurses benefit from the resources that the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 140 plus veterinary related businesses in the Greencross Vets family. At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care.  We invite you to join Greencross Vets for a rewarding and fulfilling career. 

We have an opportunity available at our Kessels Road (Macgregor) clinic for a Full Time Practice Manager to lead our passionate team! We are looking for an experienced team leader with exceptional communication skills who is ready to drive our business forward using well-developed business, customer service, human resource and operational skills.

The primary responsibilities of this position include:

• Managing the day to day operations of our clinic including: stock management, staff management and rostering, and maintaining client records;
• Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care;
• Leading and developing our team and building a positive team culture;
• Ensuring that monthly KPI’s are met;
• Driving our business forward through creating and implementing local marketing initiatives;
• Delivering outstanding service and care to all patients and owners.

The ideal candidate will possess the following:

• Previous experience as a Veterinary Nurse (preferred but not essential);
• Proven experience in team management;
• Strong coaching and leadership skills;
• Experience with Rx works (preferred but not essential);
• Strong communication skills;
• Good business acumen;
• Exceptional organisation and planning skills.

 What we can offer you:

• An industry leading salary (commensurate with experience);
• Commitment to your career development through access to continued education;
• Access to a support network of like-minded professionals;
• An interesting and varied role.

If this role could be everything that you are looking for and you would like to become part of our highly motivated and successful Greencross team, please send your application, including cover letter and resume, outlining your interest and suitability to:

Roelof Van Der Merwe
Area Manager
roelof.vandermerwe@greencrossvet.com.au

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Morpeth Veterinary Hospital, Hunter Valley, NSW (posted 5th March) Full Time Practice Manager

Morpeth Veterinary Hospital is a busy mixed animal practice offering excellent veterinary care across the Hunter Valley area. We offer a wide range of services in clinic, out calls for large animal work and an after-hours emergency service.

We are seeking an experienced Practice Manager to lead our team of 4 vets and 6 nurses at our Morpeth Practice. The successful candidate will demonstrate excellent leadership and organisational skills in order to support and lead our established and busy team.

This full time position requires an experienced Practice Manager with a strong customer service focus and outstanding clinical knowledge who has proven experience leading a team.

Skills / Experience and Qualifications:

• A minimum of 2 years’ experience in a Practice Management position
  
• The ability to lead, manage and support the team including rostering and performance management as required
  
• A Certificate IV in Veterinary Nursing with a minimum of 5 years experience
  
• Experience liaising with suppliers, stock management and ordering
  
• Excellent communication and customer service skills
  
• Excellent organisational skills
  
• Superior administration skills and proven ability to manage a busy workload
  
• Demonstrated ability to work as part of a team
  
• Proven experience managing client accounts

We strive to provide service of the highest quality with a focus on animal care and welfare. We are compassionate towards each individual circumstance when providing animal care and finding the best possible outcome for each case.

If you are interested in this position please forward your resume including a cover letter to office.wrvc@gmail.com Attention: Jasmin Klocker.

For more information, see

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Eye Clinic for Animals, Yagoona/Artarmon NSW (posted 1st March) Part Time Receptionist/Admin

VETERINARY RECEPTIONIST/ADMINISTRATOR – Part Time

Eye Clinic for Animals is a specialist Veterinary Ophthalmology practice providing the highest professional level of care for our patients. Established in 1982 ECA now has 3 highly trained and experienced partners, registrar and intern, backed by a team of dedicated nurses and admin who go above and beyond for our patients. We have two primary locations and travel across NSW and ACT to provide Ophthalmic care to patients in rural areas.

The Eye Clinic for Animals is a growing practice with a strong focus on work/life balance, family values and creating a positive and fun working environment. We are looking for a part-time receptionist for this busy and varied role to join our team 3 days a week (with view to full time) at our Yagoona/Artarmon locations. Your main base of practice would be at our Yagoona location on Thursdays and Fridays, and Mondays at either our Artarmon or Yagoona location.

A willingness and flexibility to shift between the 2 locations as required to cover leave etc will be needed in this role! The position starts at 3 days a week, weekdays only, from 9am – 5pm or 10am - 6pm with a view to moving to full time. In return, we offer above award rates, state of the art facilities, and a close knit team of fun and friendly people. Full training will be provided, along with ongoing support from our Admin, Nurses, and Specialists.

Duties will include but not be limited to:

1. Providing exceptional customer service to our clients and their pets
2. Answering phones
3. Scheduling appointments at both our Yagoona/Artarmon practice and trips across NSW/ACT
4. Liaising with referring vets
5. Processing of accounts
6. Managing our business email inbox
7. Data Entry using Ezyvet software (Experience with Ezyvet highly regarded)

The ideal candidate will possess the following:

1. Positive and upbeat demeanour with a willingness to learn
2. Great personal presentation and interpersonal skills
3. Fantastic phone manner
4. A love of all animals big and small
5. The ability to work autonomously and time management skills
6. At least 1 year of medical reception or vet nursing/reception experience
7. Be computer literate
8. Willing to perform some nursing duties including holding/restraining patients for minor procedures and assisting with the flow for the day-(Very minimal and no experience required).
9. Previous experience in animal/specialist field will be highly regarded.

(NOTE: This is NOT a pathway to vet nursing. We are looking for someone who is looking to grow in this role and become an ophthalmology admin superstar!)

If you are a highly motivated Reception and Admin star who would like to join the ECA family please send your resume, references and a cover letter to: katrina.mcinnes@eca-aus.com.au

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Tugun Veterinary Surgery, Southern Gold Coast, QLD (posted 28th February) Full Time Head Vet Nurse

TUGUN, SOUTHERN GOLD COAST - HEAD VETERINARY NURSE

Tugun Veterinary Surgery is looking for a new head nurse to join our team. Tugun Vets is a friendly independent small animal practice located just 30 seconds from the beautiful beach in Tugun Village on the southern end of the Gold Coast. We are positioned just 5 minutes from the ever-expanding Gold Coast airport, several world class surfing breaks, and 10 minutes from the beautiful rainforest hinterland. Established in 1986, we are a busy, fast paced, four-vet practice, and deal with a high case load of interesting surgical, emergency and medical cases. We pride ourselves on having the skills and equipment to handle the majority of our cases in-house and practising high quality veterinary work in a friendly atmosphere and lovely local community.

We are looking for an experienced head nurse whose primary responsibilities of this position include:

• Managing and developing our team of nurses and trainees. Areas of particular focus include performance monitoring, day-to-day clinical and surgical support, staff rostering, delivering training and guidance in areas such as customer service, clinic hygiene, day-to-day clinic operations and so on.
  
• Undertaking general nursing tasks, including pre-and post-operative care, surgical nursing. animal pathology and emergency and critical care;
  
• Driving our business forward through utilizing staff and resources to create and implement local marketing and communication initiatives
  
• Setting a clear and consistent example to staff in delivering outstanding service and care to all patients and owners.

The ideal candidate

• We are looking for dedicated, compassionate, and motivated head nurse who will thrive in a fast paced and collaborative environment.
• Proven ability to manage others (teams and individuals) effectively together with strong coaching and leadership skills is a key requirement. We are, however, open to experienced candidates where becoming a head nurse is the next logical step in their career.
• Previous clinical nursing experience and a mature attitude
• Proven and capable of delivering a high-level of veterinary nursing (blood collection, IV line placement, radiology, surgical assistance, detailed eye for clinic hygiene)
• Demonstrate initiative, problem-solving abilities and attention to detail
• Can work independently and as part of a larger tea
• Have a good sense of humour and a positive personality
• Possess excellent communication, client service and inter-personal skills.
• Have a genuine dedication to learning and commitment to delivering gold standard patient care
• Have excellent time management and multi-tasking skills
• Exceptional organisation and planning skills and we willing to teach (or oversea training) of junior Tafe veterinary nurses as we are a training centre

What we can offer you:

• An above award industry leading salary (commensurate with experience);
  
• Commitment to your career development and continued education;
  
• An interesting and varied role, with an amazing client base and staff.
  
• The pleasure of building and developing the nurses and junior trainees skill set and watching them grow.

There are no requirements to work after-hours as we have a good relationship and the full support of a state-of-the-art emergency and specialist centre, located just 20 minutes away. Our standard working hours are 7.30am to 6.30pm weekdays and 7.30am to 1pm on Saturdays.

We strongly support further education and actively encourage special interests.

We have an extensive range of equipment and our on-site facilities include;

• Immaculate architecturally designed purpose built working environment
  
• Stinger anaesthetic machines
  
• Cardell and BM3 patient monitoring systems including NIBP, ECG, Capnography and SpO2
  
• Parks Doppler and Apalerts
  
• iM3 dental suite, and hand tools and digital dental X-ray
  
• Heska IV fluid pumps
  
• Computed Digital radiography with a hospital-grade 32Kw 400ma x-ray machine
  
• Mindray M5 Ultrasound machine
  
• The latest integrated Idexx laboratory equipment include the Catalyst One and Procyte
  
• Ezyvet Practice Management software
  
• Comprehensive array of small animal orthopaedic equipment
  
• Comprehensive array of diagnostic equipment including the latest Heine products

If you are interested in this position please contact Dr Kim Prescott on 0415 387 506. A resume and supporting letter can also be emailed to kimprescott@gmail.com

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Central Highlands Veterinary Group, North of Melbourne, VIC (posted 25th February) Full Time Senior Vet Nurse

Central Highlands Veterinary Group, Broadford and Wallan, are looking for a Senior Veterinary Nurse, preferably qualified, with nursing skills and great customer service to join the team working full time hours.

Skills and Requirements we are looking for include:

• Cert IV in Veterinary Nursing or equivalent
  
• Ability to exercise skills, discretion and responsibility
  
• Strong customer service and communication skills
  
• Good problem solving and organisational skills

If the above sound like you please email your cover letter and resume to broadfordvet@gmail.com

For more information, see www.broadfordvets.com.au and

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Peninsula Vet Care, Mornington, VIC (posted 25th February) Full Time Nursing Team Leader

Team Leader Required

Peninsula Vet Care is a group of five locally owned and operated veterinary hospitals combined with an emergency and referral centre on the Mornington Peninsula.

We are currently looking for a full time nursing clinic coordinator to lead a team of nurses at our new purpose built general practice hospital in Mornington.

This is a fantastic opportunity for the successful applicant to play a pivotal role in the successful running of our hospital, in a combined hands on nursing and leadership role.

The position entails:

• 4 weekday nursing shifts and a 1 in 4 weekend rotation
  
• Allocated administrative time
  
• Performance management of the nursing team (with support from the full time nursing manager)
  
• Development and monitoring of nursing protocols
  
• Facilitation of training and development of nursing team

You will receive a high level of support from a dedicated management team on a day to day basis along with professional career development.

Position requirements:

• A Certificate IV in Veterinary Nursing
  
• A minimum of 4 years experience nursing
  
• Prior team leader/management experience will be highly regarded but is not a necessity as we will provide you with coaching and mentoring
• Effective interpersonal and communication skills
• Strong problem solving and organisational skills

Please send your application to jenna@penvetcare.com.au or call Jenna on 03 5986 6963 if you have any questions regarding this position.

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Mosman Veterinary Hospital, Sydney's Lower North Shore, NSW (posted 21st February) Part Time Receptionist

Part-Time Veterinary Receptionist 

Mosman Veterinary Hospital is a small animal hospital on Sydney’s Lower North Shore. We are a busy hospital which takes pride in practicing at a high standard and providing exceptional service to our customers and their pets. We are looking for a part time receptionist to join our enthusiastic team.

Your weekly roster is Monday to Friday only (no weekend work or after hours) and will consist of 20-25 hours per week.

Essential Criteria

• Minimum one-year experience working in a veterinary environment
• Clear focus of providing exceptional customer service  
• Excellent communication skills and telephone manner
• A positive, can-do attitude
• Work well in a team environment
• Be highly organised & remain calm under pressure
• Maintain a clean working environment
• Efficient problem solver
• Friendly personality
• Possess an eye for detail
• Competent with money handling and Eftpos sales
• Punctual and reliable

Desired Criteria (but not essential)

• Experience using RX Works software
• Experience handling dogs & cats
• Comprehensive over-the-counter product knowledge

Remuneration based on experience. Commencement date March 2019

If you are passionate about helping clients and their pets and would like to join our fantastic team, please email your CV and cover letter to:
Liz Garling
Practice Manager 
mosmanvetpm@gmail.com

For more information, see www.mosmanvet.com.au and 

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Vet HQ, Double Bay (posted 20th February) Head Nurse/Nursing Manager

A unique opportunity for a Head Nurse in our Double Bay practice has become available. We are looking for an experienced veterinary nurse with a drive for clinical excellence and a passion for mentoring and developing a team.

You must have the ability to coordinate and manage the daily workflow of the hospital and surgical cases to ensure maximum efficiency as well as lead and mentor our 6-nurse team.

We are well equipped with state of the art equipment including; Ultrasound, endoscope, In house laboratory, digital -ray, laparoscopic and orthopaedic equipment.

We have a great team of long standing vets and nurses who are not only super-efficient but offer a fun and supportive team environment and also enjoy a laugh.

Our practice offers our clients and patients the highest standard of care which means you must share our vision and deliver outstanding service and care to the patient and client.

Key Attributes and skills:

• Certificate IV in veterinary nursing
• Leadership skills
• A high level of emotional intelligence
• Exceptional organization and planning skills
• 2-4 years in a senior veterinary nurse role
• Ability to work independently and part of a team
• Excellence customer service, telephone and written communication skills.
• Ability to coach staff create a culture of high performance and high
• productivity
• Create effective working relationships with hospital leaders to ensure
• standards of care are understood, effectively communicated and delivered upon.
• The ability to work in a busy and fast paced environment.

Desirable Attributes:

• Knowledge of RX Works and Smartflow
• Management experience
• Demonstrate a history of successful team management within a similar
• setting is desirable.

What we can offer you:

• A challenging and rewarding role.
• Continuing education
• A competitive salary

If you feel that you are ready for a challenge email Kate Fahy: kate@vethq.com.au

See our website http://vethq.com.au/

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Sires On Ice NSW Pty Ltd, Calga, NSW (posted 19th February) Full Time Administration/Receptionist

An exciting opportunity is now available for a full time administration/receptionist position at our Central Coast Reproduction clinic. Sires On Ice is a fast paced Veterinary Canine Reproduction Clinic located at Calga on the Central Coast of NSW.

Our clinic is a well-equipped busy Reproductive clinic, operating 7 days a week 365 days a year.

The successful applicant will be a vital part of our dynamic team and should be able to flourish in a fast paced, team environment.

We would welcome a Veterinary Nurse looking for a change to a reception position, a nurse seeking a mix of reception and nursing shifts or an experienced administration receptionist.

The position will consist of approximately 37.5 hours per week spread over 5 shifts. There may at times be a requirement for one or two Saturdays per month. The ability to pick up additional shifts (sometimes at short notice) is advantageous. The candidate must have a genuine love for animals and empathy for their owners.

Responsibilities will include but not be limited to:

• Delivering outstanding client care and customer service to all clients and their pets
  
• Answering and screening calls, redirecting or assisting as appropriate and taking detailed messages
  
• Scheduling appointments and procedures
  
• Processing of accounts, cash handling and balancing of the days takings
  
• Meeting and greeting clients in person and ensuring consult rooms and common areas of the practice are kept presentable at all times
  
• Maintaining and updating confidential information and records
  
• Diary management and scheduling of appointments as necessary
  
• Database management; Inbound and outbound communication including email correspondence
  
• Data entry and typing as required
  
• Product sales and advice for over the counter products
  
• Maintaining, cleaning and stocking the reception and merchandise area

The person we would like to join our team will possess:

• Previous experience in either a veterinary or medical reception role or veterinary nursing is advantageous
  
• Have an eye for detail, take pride in their work and exhibit common sense and initiative
  
• Have excellent communication skills and work well under pressure
  
• Have good computer knowledge and be able to use accounting software as well as electronic appointment software
  
• Be flexible in available days/hours – Ability to work some weekends
  
• Candidates with minimal animal experience are encouraged to apply
  
• A warm and friendly manner both in person and over the phone

Please note this is not an entry level position into Veterinary Nursing

Remuneration will be based on experience.

To apply, please provide a written expression of interest detailing your relevant experiences and the personal and professional attributes you would offer to this role, as well as a copy of your current CV. Referees/references are essential.

Please send your application and resume to info@siresonice.com or attention to Tony Wiseman – 3 Jones Road, Calga NSW 2250

For more information, see www.siresonice.com and

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Bentons Road Vet Clinic, Mount Martha, VIC (posted 19th February) Full Time Vet Nurse, Predominantly Reception

Bentons Road Vet Clinic is expanding and we are now on the search for an experienced nurse to join us as head of our Reception team. This full time position would ideally suit someone who is able to lead by example, who can uphold our high practice standards and is charismatic and friendly towards clients and staff. Also having an open mind towards various health care approaches, including natural nutrition, vaccine antibody testing, herbal medicine and acupuncture, is desirable.

This full time role will predominantly involve reception duties but will include nursing shifts as well. As noted earlier our clinic is not open on Sundays or Public Holidays and the role only requires 1 Saturday morning every 4 weeks.

If you feel that you have the qualities that we are looking for please send your CV to bentonsroadnurses@outlook.com. Or call the clinic to discuss this role further with Dr Kelly Halls or Leanne Gee.

www.bentonsroadvet.com.au

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