Vet Nurses and other support staff
Veterinary Receptionist, Admin and Practice Management Roles
Rose Bay Veterinary Hospital, Eastern Suburbs Sydney NSW (posted 15th April) Receptionist
Part Time Receptionist
Rose Bay Veterinary Hospital has been well established for 20 years, we are privately owned and are located right by the beautiful beaches of the Eastern suburbs.
We practice a high standard of care in all areas of our hospital and pride ourselves on putting our patients' and clients’ needs first.
We are a dynamic team of vets, nurses, dog trainers, groomers and students and we are looking for enthusiastic receptionist to join our growing team on a part time basis..
The purpose of this position is to provide excellent client service. It is the receptionist who creates a good first and last impression on our clients.
The role of the Receptionist will include but not be limited to:
- Serving as a representative of the hospital, displaying a friendly, welcoming, and positive attitude in all interactions with clients, patients, and other staff members.
- Prioritises tasks and handles multiple tasks in a calm, organised manner.
- Maintains our scheduling appointment and schedules appointments to meet the clients’ needs
- Accurately enters and retrieves records and reports, and maintains the database.
- Enters fees and charges, finalises payments and manages financial information,
- Communicates detailed information between clients and staff members.
- Managing our email enquiries.
We are looking for someone who:
- Is confident in providing excellent customer service
- Reliable and motivated to learn new skills
- Is able to have a laugh and work well within a team as well as individually.
- Is passionate about caring for animals
Our practice is renovated like no other, and when combined with million dollar harbour views from our rooftop garden, it makes for a bright and fun atmosphere to work in.
So if you like lunches with a view or right on the beach, as well as endless cups of tea and cake then please send your cover letter and CV to: rachaeloatway@rosebayvet.com.au
We look forward to hearing from you.
The Gap Veterinary Surgery, Brisbane QLD (posted 15th April) Experienced Vet Nurse / Reception
Vet Nurse - Part Time
We have an exciting opportunity for an experienced Veterinary Nurse to join our team! Our available Nursing position is 2 days per week with 1 Saturday in eight (Neg), and preferably the capacity to cover periods where the other nurses are on holidays or personal leave.
Why us?
We are a busy, privately owned small animal practice located in the beautiful suburb of The Gap. You will be joining our close-knit team of three Veterinarians, and four Veterinary Nurses in providing outstanding patient care and exceptional customer service.
We are extremely passionate about patient care but also like to have a bit of fun in the workplace too. Our local community demographic and experienced Veterinary staff enable us to have a varied & plentiful case load, providing the perfect opportunity for learning and expanding your skillset within the workplace.
Your responsibilities will include, but not be limited to:
- Reception duties, customer service & product advice
- Pre and post-operative patient care
- Surgical preparation including blood collections, placing intravenous access, calculating & administering premedications
- Surgical nursing including patient & equipment preparation, anaesthesia monitoring, recovery & care of surgical instruments & equipment
- General hospital nursing
- Laboratory nursing including in-house blood & urine testing, preparation for external laboratory testing
- General cleaning duties
The ideal applicant will have:
- Certificate IV in Veterinary Nursing or equivalent highly desired but not essential
- Strong written and verbal communication skills
- Ability to work in a fast-paced environment
- Ability to work both alone and within a team to support co-workers
- Excellent multitasking skills and ability to complete set tasks/duties within specified deadlines
- An interest in all aspects of Veterinary Nursing including customer service and animal care
- Flexibility
- A sense of humour!
- Experience with Cornerstone software is an advantage.
If this sounds like you and you would like to learn more please send a covering letter, including a description of your suitability, and your resume to: chapposd@outlook.com
For further information please contact Scott Chapman on 0474 786 699.
See our website: www.thegapvet.com.au
Adelaide Animal Emergency & Referral Centre, Adelaide, SA (posted 15th April) Business Manager
Business Manager
Adelaide
- Diverse and challenging opportunity
- Work with a leading team of veterinary experts
- Supportive, inclusive and stimulating workplace
- Excellent remuneration and benefits
About Us
Adelaide Animal Emergency & Referral Centre - we are a long-established and leading group of General Practice, Specialist and Emergency Veterinary Hospitals with facilities located throughout Australia. We strive to provide the highest quality general practice, specialist medical, surgical and diagnostic animal services including 24-hour emergency and critical care. We take pride in our dynamic environment and no day or night is ever the same.
The Position
We are seeking a dynamic and passionate Business Manager for our referral hospital in Adelaide. As an integral member of the leadership team, you will be responsible for the business development, strategy, management and accountability of our Adelaide hospital. The Business Manager will work closely with the hospital Veterinarians, nurses, technical staff and support teams. The hospital operates 24 hours 7 days a week and provides both Specialist and Emergency and Critical Care. Responsibilities include:
- Financial leadership and reporting for the hospital
- Project management within the hospital
- Marketing and promotional coordination
- Leadership in business strategic planning and execution
- Ensure adequate resources and support are available to teams to deliver the highest quality of care to patients
- Liaise with other hospital managers to ensure alignment and promotion of the business group and to maximise efficiency, profitability and productivity
About you
The right candidate should have substantial knowledge and experience in business operations. You should be a humble and resilient person with a desire to help others succeed and grow. You understand that customer service is a business imperative. Your excellent written and verbal communication skills, excellent time management skills and your strong ability to prioritise work will allow you to serve a passion for strong positive business, hospital, people and animal outcomes. You should have proven experience and success working independently, working within a team and with various internal and external stakeholders. The ability to adapt, listen and collaborate, find and execute improvements and processes and lead change are crucial. With a flexible and creative attitude towards work, you will fit well within our culture.
The right candidate will be part of a high performing team and will also be expected to have:
- Degree qualified (business, commerce, business management or related)
- 3 or more years of leadership or managerial experience
- Excellent problem solving, decision-making and organisational skills
- Experience with the Microsoft Office suite, especially Excel
- Knowledge of EzyVet or other veterinary / medical practice software is desirable
- Project management experience is advantageous
- Knowledge of or prior experience in a clinical environment will be highly regarded
Location
Adelaide is an amazingly vibrant city with all the benefits of a capital city with the feel of a country town. We have great schools, a strong artistic and cultural community, with the Adelaide Fringe Festival, second largest in the world behind the Edinburgh Fringe, amazing sport with the beach and Adelaide Hills both only short drives from the city centre and not to mention the food and wine regions of the Barossa Valley and McClaren Vale on our door step. This is a great place for families and those seeking a lifestyle and work-life balance most only dream about.
We Offer
This position offers an opportunity to work with some of the best clinicians in their field, in a professional and challenging yet enjoyable workplace. A competitive annual salary plus leave entitlements, a continuous education program and other employee benefits are provided. This is a growing business and, for the right candidate, ongoing opportunities will undoubtedly present themselves.
Apply now – or for a confidential conversation about what the future with us may look like, please reach out to our Career Representative, Lyndsay Farlow Lyndsay.farlow@gxltd.com.au or call 0432 491 618.
Diamond Valley Veterinary Hospitals, NE Melbourne VIC (posted 15th April) Vet Nurse / Reception
Eltham Central Veterinary Hospital is seeking an experienced Veterinary Nurse.
We have a fantastic opportunity for a veterinary nurse / receptionist to join our team.
Due to the busy nature of our industry we are up staffing and are looking for a part time or full time Veterinary nurse or a receptionist who has a good understanding of and experience in the veterinary field.
Hours are negotiable from 20hrs per week up to full time hours with some weekend work available.
The hours for the position have not been set yet. We are quite flexible and would like the right applicant to suit the job as much as the job needs to suit the applicant.
We are a very busy small animal practice and we pride ourselves on the high level of veterinary care and services we provide.
We have a full and interesting case load and have a fabulous and inspiring team of experienced vets and nurses that are always willing to help each other.
We take great pride in servicing a long term, wonderful and loyal clientele, and we strive to give them and their pets the best possible service.
We require someone who has a friendly, happy nature, who has an eye for detail and takes complete pride in their work. We look forward to the right applicant being part of our beautifully run team and clinic.
The right person must have exceptional customer service skills with a positive work attitude. Experience in Veterinary nursing is required.
Please email cover letter and resume with references to:
Morley Vetcentre, Perth WA (posted 14th April) Vet Nurse / Reception
Veterinary Nurse
Morley Vetcentre is a busy veterinary hospital with 7 vets and 28 support staff. We are looking for someone who is eager to work in a fast paced environment who would like to do a mixture of surgery and reception shifts.
The Ideal Candidate
- Must be qualified and registered with the Veterinary Surgeons Board
- Available to work 35-40 hours / week
- Available to work every second weekend and the occasional public holiday
- Have excellent customer service and animal handling skills
- Maintain an excellent level of patient care for hospital and surgery patients
- Have the ability to work under pressure
Duties will include
- Preparing patients for a wide range of surgeries including orthopaedics
- Monitoring anaesthetics
- Placing IV catheters and blood collection
- Assisting with x-rays
- Pathology Procedures
- Reception duties including admitting and discharging patients, scheduling appointments and handling client enquiries.
Experience is preferred but will consider a newly graduated nurse who is a fast learner and who fits in with the Morley Vetcentre team.
If you feel that this could be the job for you please email your resume to: info@vetcentre.com.au
See: https://vetcentre.com.au/ for more information on our hospital.
Doubleview Veterinary Clinic, Scarborough, Perth WA (posted 13th April) Receptionist
Full Time Receptionist
Doubleview Vet Centre are seeking a superstar receptionist to fill a full-time position within our team.
About you:
Our ideal applicant has reception experience within a busy veterinary general practice, perhaps a qualified veterinary nurse who enjoys the client care aspect of the job. We are looking for someone who can bring their wealth of knowledge and fresh ideas from their experience at other practices to enhance our customer and patient care.
You will need all the usual reception skills – good phone manner, friendly disposition, knowledge of over the counter products, ability to coordinate workflow and triage incoming cases with confidence.
We are really looking for that special someone who prides themselves on good customer service, will genuinely enjoy interacting with our friendly clients and who is looking to make this position their own.
The position:
You will have a permanent full-time roster across Tuesday to Saturday, with Thursdays off (4 working days per week and 3 regular days off to rest and recharge).
You will be working with a team of 3 qualified veterinary nurses and 2 veterinarians on any given day.
Experience with Ezyvet will be a bonus but we are more than happy to bring you up to speed on all our protocols and systems.
This is a busy role, requiring efficient time management skills and the flexibility to respond to the inevitable changes to the days’ plan that are experience in clinic.
About us:
The Doubleview Vet Centre is a well located, well equipped small animal private practice in the northern suburbs of Perth. We pride ourselves on providing a gold standard of care for our patients and enjoy building relationships with our clients. We currently have a fantastic team of passionate, experienced and dedicated vets and nurses and always enjoy getting to know new veterinary professionals into our supportive working environment. The clinic features dedicated cat and dog consult rooms and wards, we are cat friendly accredited. We have a dedicated surgical theatre as well as treatment room, Surgivet anaesthetic monitoring equipment, digital x-ray, IM3 dental equipment and Vet Tome, a full Idexx in house lab.
SALARY: Above award (commensurate with experience)
We are seeking someone who is enthusiastic, passionate and has a good work ethic. Please email your cover letter and resume to our Practice Manager Robyn Smith at: robyn@doubleviewvet.com.au
Greencross Vets Minchinbury, Western Sydney NSW (posted 13th April) Practice Manager
Practice Manager
Minchinbury NSW
Over 1900 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our vets and vet nurses benefit from the resources that the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 136 plus veterinary related businesses in the Greencross Vets family. At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care. We invite you to join Greencross Vets for a rewarding and fulfilling career.
Greencross Vets, a pioneer in the Veterinary landscape for over 9 years, are committed to raising the industry bar and we want you to be a part of our journey! We are opening our doors to a brand-new clinic in Minchinbury soon!
New purpose-built Minchinbury Clinic will have 3 consulting rooms, well-equipped with pathology and dental machines, parking on site and it is close to the Western Motorway.
We are looking for a Full Time Practice Manager who has previous experience leading a team along with exceptional communication skills and ready to drive our business forward using well-developed business, customer service, human resource and operational skills.
About Your New Role
- Managing the day to day operations of our clinic including stock management, people management and rostering, and maintaining client records
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care
- Leading and developing our team and building a positive team culture
- Ensuring that monthly KPI’s are met
- Driving our business forward through creating and implementing local marketing initiatives
- Delivering outstanding service and care to all patients and owners
About You
- Certificate IV in Veterinary Nursing or equivalent
- 3+ years of experience working as a Veterinary Nurse
- Proven experience in team management, with strong leadership and team building skills
- Ability to provide coaching for team members and to build a positive culture in your team
- Experience with Rx works (preferred but not essential)
- Strong communication and customer service skills
- Good business acumen
- Exceptional organisational skills
We Offer
- An interesting and varied role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews
- Access to a support network of like-minded professionals
- Competitive salary + super + relocation bonus
- 5 weeks annual leave inclusive of 1-week study leave
Pay rates depend upon your experience and qualifications. If this role looks like the right one for you, and you would like to become part of the dynamic Greencross team, please email your application, including a cover letter and resume, outlining your suitability against the criteria above to Kelly Althaus, Area Manager: kelly.althaus@greencrossvet.com.au
Greencross Vets Caufield South, Melbourne VIC (posted 9th April) Practice Manager
Practice Manager Full Time or Part Time
Caulfield South
Greencross Vets, a pioneer in the Veterinary landscape for over 9 years, are committed to raising the industry bar and we want you to be a part of our journey. An exciting opportunity exists for a Full Time Practice Manager to lead our passionate team at our Caulfield South clinic. We are seeking an experienced team leader with exceptional communication skills who is ready to help drive our business forward.
Location
Caulfield South is a suburb in south-east Melbourne just 10 km from the CBD. This family friendly suburb has plenty of schools, public transport and a mixture of historic and modern architecture with plenty of green parks and open spaces. Princes Park in the centre is the hub of all things sporting in this safe and relaxing Melbourne suburb. There are plenty of cafe and shopping options with Glenhuntly road shops, Hawthorn Road shops, perfect for family living and close to bayside and Brighton and Elwood Beaches.
Greencross Vets Caulfield South offer a comprehensive range of professional veterinary services to cater for all pet care needs utilising the latest diagnostic equipment such as Digital X-ray, Dental X-ray, ultrasound, IM3 Dental, anaesthetic equipment, Bair Hugger and Tonopen. We collaborate with the Animal Emergency Hospital at Moorabbin.
Interested in checking out our clinic: https://www.greencrossvets.com.au/vets/caulfield-south/
About Your New Role
- We can offer full-time or part-time hours – this is negotiable
- Managing the day to day operations of our clinic including stock management, staff management and rostering, and maintenance of client records
- Undertaking general nursing tasks, including pre- and post-operative care, animal pathology and emergency situations
- Leading and developing our team and building a positive team culture
- Ensuring that monthly KPI’s are met
- Driving our business forward through creating and implementing local marketing initiatives
- Delivering outstanding service and care to all patients and owners
About You
- Certificate IV in Veterinary Nursing or equivalent
- 2+ years of experience working as a Veterinary Nurse
- Mentoring and leaderships skills and ability to lead a team
- Experience with Rx works (preferred but not essential)
- Strong communication skills
- A passionate, caring and supportive team player who can also work well alone
Benefits for You
- Pay rate is above award for a Practice Manager
- An interesting and varied role as well as a dynamic and supportive team environment
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews
- Access to a support network of like-minded professionals
- Mental health first aid officer available in each clinic
- Free and confidential counselling available 24/7 through LifeWorks
If this role is the right one for you, and you would like to become part of the dynamic Greencross team, Apply Now include your cover letter and resume.
Skye Ware
Area Manager
Skye.Ware@greencrossvet.com.au
Rosebud Pet Vet, Mornington Peninsula VIC (posted 9th April) Vet Nurse / Practice Manager
Veterinary Nurse / Practice Manager
VET NURSE POSITION BY THE BEACH
Rosebud Pet Vet is looking for a Veterinary Nurse, hours are negotiable from 25 hours per week up to fulltime.
Rosebud Pet Vet is in an attractive beachside position, close to shops and cafes and our focus is on providing personalised service and quality pet care at reasonable prices. We mainly treat dogs and cats with the occasional rabbit, guinea pig or bird. Our clinic has been established for 7 years and is continuing to grow.
We are offering:
- A stable and supportive team environment in a relaxed setting
- A clinic where you can get to know and clients and patients
- A variety of duties and the freedom to use your skills and knowledge
We are looking for someone who:
- Is a qualified Certificate IV nurse or is currently completing the course
- Has good organisational and problem solving skills
- Wants to be part of a team responsible for a maintaining a busy, fun day that runs like clockwork
For more information or to apply please contact Robyn at: office@rosebudpetvet.com.au
Rosebud Pet Vet
874 Point Nepean Road
Rosebud, VIC 3939
Check us out at: www.rosebudpetvet.com.au/
Wanneroo Veterinary Hospital, Northern Perth WA (posted 9th April) Full Time VN & Receptionist
Full Time Nurse & Receptionist role.
We’re hiring! An exciting full time opportunity has opened up at our privately owned family practice in Perth’s northern suburbs.
We are currently seeking a registered veterinary nurse to join our team of incredible vets and nurses, to help look after our hospital and patients on a full time basis.
About us:
Wanneroo Vet Hospital is a busy small animal hospital that has been operating since 1978. We have established great client-relationships and we have a large client base with a high number of long standing costumers. In fact, we have been looking after families for generations! Our team currently consists of 8 vets and 12 nurses, and we are dedicated to both supporting and challenging each other to ensure we are giving our patients the best of the best. We provide a large variety of services at the highest level.
About the role:
This is a full time role that operates on a 6-week roster with ample time off over the duration of the roster. One Four-day long weekend off and one Three-day long weekend off are examples of the benefits of this generous roster.
Responsibilities of the role includes (but is not limited to):
- Opening and closing of the hospital.
- Answering phones and being able to provide owners with advice and assistance.
- Run in-house laboratory tests as required. (Experience using IDEXX laboratory equipment is a plus but not essential as training will be provided)
- Assisting the vet with examining and treating patients.
- Assisting with and monitoring anaesthetics and surgery, and in recovery.
- Caring for hospitalised animals, establishing IV lines and fluid therapy, blood tests among others.
About the applicant:
To be a successful candidate, you will need to hold a certificate IV in veterinary nursing and be registered with the Veterinary surgeons board WA. The ideal candidate will have excellent communication, listening and customer service skills, as well as extensive knowledge of animal health. We need someone who can work at a fast pace and with urgency. Good computer skills are essential, and although having experience working with Cornerstone Veterinary Practice Management software will be highly regarded, it is not a must. We will train the right candidate for the role.
Amongst the many benefits of working at our practice, there is no after-hours work and wages are paid above award and are experience-based.
So, if you are interested in becoming part of a fun and exciting group of professionals dedicated to animal welfare, then we want to hear from you!
To apply for this role please send your CV and cover letter to: vetnursewanneroo@hotmail.com
Wanneroo Veterinary Hospital, Northern Perth WA (posted 9th April) Weekend VN & Receptionist
Weekend Veterinary Nurse & Receptionist role.
We’re hiring! An exciting part time opportunity has opened up at our privately owned family practice in Perth’s northern suburbs.
We are currently seeking a registered veterinary nurse to join our team of incredible vets and nurses, to help look after our hospital and patients on the weekends.
About us:
Wanneroo Vet Hospital is a busy small animal hospital that has been operating since 1978. We have established great client-relationships and we have a large client base with a high number of long standing costumers. In fact, we have been looking after families for generations! Our team currently consists of 8 vets and 12 nurses, and we are dedicated to both supporting and challenging each other to ensure we are giving our patients the best of the best. We provide a large variety of services at the highest level.
About the role:
We are currently looking for someone to cover every alternating weekend, and on your rostered weekend your shifts will be as follows: Saturday 8am - 1pm and Sunday 8:30am – 12:30pm. There is occasionally possibility for additional shifts throughout the week.
This is mainly a receptionist role as we only perform surgeries on weekdays.
That’s not to say that you don’t need excellent handling skills, as our very busy veterinarians are almost always fully booked and rely on the assistance of our exceptional nursing team.
Responsibilities of the role includes (but is not limited to):
- Opening and closing of the hospital.
- Answering phones and being able to provide owners with advice and assistance.
- Run in-house laboratory tests as required. (Experience using IDEXX laboratory equipment is a plus but not essential as training will be provided)
- Assisting the vet with examining and treating patients.
About the applicant:
To be a successful candidate, you will need to hold a certificate IV in veterinary nursing and be registered with the Veterinary surgeons board WA. The ideal candidate will have excellent communication, listening and customer service skills, as well as extensive knowledge of animal health. We need someone who can work at a fast pace and with urgency. Good computer skills are essential, and although having experience working with Cornerstone Veterinary Practice Management software will be highly regarded, it is not a must. We will train the right candidate for the role.
Amongst the many benefits of working at our practice, there is no after-hours work and wages are paid above award and are experience-based.
So, if you are interested in becoming part of a fun and exciting group of professionals dedicated to animal welfare, then we want to hear from you!
To apply for this role please send your CV and cover letter to: vetnursewanneroo@hotmail.com
Lilydale Veterinary Centre, Yarra Valley, VIC (posted 8th April) Customer Service
CUSTOMER SERVICE - THE BEST JOB IN THE CLINIC
Lilydale Vet Centre is a locally owned and operated Vet Clinic that has been based in the Yarra Valley region for over four decades. We pride ourselves on giving our clients the best service and their pets the best treatment available. We are looking to expand our current permanent team of 5 to include a second enthusiastic Customer Service Representative.
YOU:
- Are you someone who can competently, reliably and consistently work on their own or as part of a team to provide the highest quality of customer service and respect to all visitors to our clinic?
- Are you someone who is proactive, can think on their feet, be one step ahead of the situation all whilst being cool, calm and collected?
- Can you communicate clearly with both your colleagues and the clients to ensure that a thorough understanding is achieved?
- Are you someone who is efficient, and fast as we can’t afford to have someone sit around waiting to be told what to do, especially when we are rushed off our feet, and some days you may find yourself working a little longer than expected?
- Are you someone that can prioritise their workload?
- Are you someone that can take direction as well as give direction?
As well as possessing all the above attributes (yes we want more from you) we would like you to have some confidence to deal with customers, a can do attitude, as well as having a great sense of humor, be optimistic, and enjoy life and get the most out of what it has to offer.
We require you to be conscientious, punctual and take pride in your personal presentation.
We also require that you be computer literate and can demonstrate common sense.
Be capable of setting short term goals, and know where and what resources can assist me in achieving those goals over the next year and have the aptitude for continuing your education and professional development We don’t require you to have any reception experience as we will train you in all aspects of the job.
We require you to have good interpersonal skills, some product knowledge of common products, confidence to recommend as well as being able to empathise with clients.
US:
You will be a part of our clinic family and have fun while you work. We will give you opportunities to learn new skills. We will encourage you to continue your professional development. We will encourage, support and assist you in your day, in any continued education you wish to partake in and we will encourage, support and assist you with your professional or personal goals. We will cry, disagree, discuss, smile but most of all there will be laughs and lots of them, we love to laugh!
YOUR ROLE WILL INCLUDE BUT NOT BE LIMITED TO:
- You will be the apart of our Customer Service team, where you will be our first point of call to any and all customers arriving at our clinic.
- Greeting patients for procedures, working in reception to stock maintenance, assisting with the management team to patient history recording and on some occasions you may need to clean shelves.
- Ensure all animals are kept under control and are safe while in the clinic.
- Ensure all hygiene standards are maintained.
- Assist the Vet with paperwork, information, or bookings as required.
- Ensure any and all equipment required for use is clean and in good working order.
- Ensure that the clients needs / situations are represented to the vets.
- Ensure that all information / details are available to the vet to ensure a concise and valuable consultation can be provided.
- Provide a high standard of support to the vet / colleagues to ensure the customers, whatever their visit, experience is of a high quality.
- Data entry and some basic administrative work which could lead to further administrative training Rate of Pay will reflect your level of qualification and experience as per the award.
If this sounds like you and you want to be a part of our dynamic team please send your resume to miranda@lilydalevetcentre.com.au
Tea Tree Gully Veterinary Hospital, Outer NE Adelaide SA (posted 8th April) Vet Nurse / Reception
Veterinary Nurse
We want you to Utilise your Skills and Passion for pets in our very own State of the Art Veterinary Hospital” Saturday Work ONLY
Hospital of Excellence – Tea Tree Gully Veterinary Hospital
We need an Experienced Veterinary Nurse who holds a Certificate IV qualification.
Your Role will be:
Focusing mainly on client communication and reception work. This involves answering phones, making appointments, processing payments, medication repeats and all other tasks required at the front desk.
- Permanent Part Time - Saturday 7.30-4pm
- Reception work
- Client communication
- Surgical & Medical Nursing as required
Skills required for role:
Talk to clients and team members and always calmly communicate Triage patients Be comfortable with TPR, Blood pressure, ECG, Spo2 and ETCo2 monitoring Calculate drug doses and administer under veterinary supervision Attend to the needs of critical patients Emergency nursing skills, familiar with shock therapy, hit by car cases and snake bite treatments
About the Hospital
Tea Tree Gully Veterinary Hospital is a long-established small animal only facility, cats, dogs, rabbits and occasional pocket pets no birds or reptile work. We are a Veterinary Surgeons Board Accredited Hospital and an ASAV Hospital of Excellence We operate from a large brand new (3 years) Hospital that is fantastic to work and live in TTG Vet is a passion driven practice because our clients' pets deserve to be looked after in the best possible way and we are here to provide it.
We also think people in the veterinary industry deserve to have the best possible workplaces to exist in We are a big well managed team of eight Vets and thirty support staff We practice a wide range of veterinary services including; Regular Orthopaedic surgery A committed Feline practice Acupuncture services Ultrasound and Endoscopy Chemotherapy Your skills and experience will continue to progress if you choose to work with us.
Please send a cover letter telling us about yourself with a 2-page A4 resume attached, including two recent references to Jodie Raethel at: jraethel@ttgvet.com.au
Pet Emergency North Lakes, Moreton Bay Region QLD (posted 8th April) Receptionist
Evening Receptionist
Pet Emergency – North lakes
About us
Pet Emergency and QVS is a privately owned 24/7 specialist hospital, in Brisbane, based across two sites at Stafford and North Lakes. We are committed to providing compassionate, progressive, evidence-based care that supports the animal-owner bond. We are a diverse group of specialists, technicians and support members (numbering over 150) that work in a jovial, cohesive and enjoyable environment. Current disciplines include internal medicine, surgery, emergency and critical care, theriogenology, dermatology and cardiology, with plans to expand beyond this.
The Role
We are seeking a receptionist for our North lakes hospital to work evenings. The receptionist is the first point of contact for all customer enquiries to the hospital. The receptionist is required to provide high quality customer service when greeting customers in person and over the phone. They must provide exceptional communication skills to ensure the front of house runs smoothly and efficiently and this efficiency continues throughout the hospital.
What we offer:
A fascinating and varied role within a supportive and highly skilled team, where every member is valued for their contribution.
We offer
- An ongoing professional development.
- a Work/Life Balance Program that includes gym and yoga membership discounts, massages
- a quarterly employee recognition program.
- Access to an external employee assistance program
Hours:
6 – 10pm Monday to Friday. We will be accepting candidates who can only work a few nights a week.
About you:
The successful candidate will have:
- Experience in a similar role preferably in a health related field.
- Excellent telephone manners
- Demonstrated ability to prioritise at times conflicting deadlines
- A friendly, easy going nature and the ability to work both independently and as part of a team.
Desirable Criteria (not mandatory):
- Emergency triage experience
- Animal handling experience
- Work experience in a veterinary practice an advantage
Pay will be commensurate with experience and qualifications.
If this role sounds right for you and you would like to become part of the Pet Emergency team, please email your application, including a cover letter and resume to derek.smith@qldvetspecialists.com.au
Veterinary Referral Hospital, Dandenong VIC (posted 7th April) Receptionist
RECEPTIONIST – FULL TIME
Dandenong, VIC
VRH is a purpose-built, world leading facility with modern, sophisticated equipment and over 80 clinical and support staff, all focussed on providing world class patient care in a supportive, learning environment. A vacancy has arisen for an experienced Receptionist with a collaborative style and a real interest in seeing the business excel through the proper functioning of the Customer Service Team.
We have two integral and integrated parts to the business and the Customer Service Team play a crucial role in enabling the Hospital to operate efficiently whilst offering superior customer service.
On the referral side, you will:
- Liaise with the consulting vets and our referring vets and owners
- Organise consultations on behalf of the clinical team
- Ensure files are complete and prepared in a timely manner
As the first contact for our clients presenting to the Emergency Department you will:
- Engage directly with owners that call and/or present to the Hospital
- Liaise with the clinical staff to ensure timely treatment of presenting patients
This role is perfect for someone who thrives in a fast-paced, exciting environment with a strong team focus and attention to detail. Responding to the pandemic has reinforced the importance of organisational agility and we are looking for someone who is proactive in identifying areas for improvement and being part of the solution. Previous experience in a multi-practice or multi-disciplinary hospital setting will be well-regarded.
If successful, you will have access to:
- Attractive remuneration and benefits commensurate with experience
- Industry-leading professional development opportunities at Greencross
- A committed and supportive team environment
To be successful, you will have the following skills and experience:
- Ability to work efficiently and independently and be committed to providing optimal client care
- At least 3 years of experience in a client-facing role
- Exceptional organisation and communication skills
- Qualifications in this field and experience in the veterinary industry will be highly regarded
If you would like to become part of the dynamic Dandenong team, please send your application, including a cover letter and resume, outlining your suitability against the above-mentioned criteria.
To apply: click here submit your cover letter and resume addressing the criteria above.
Only applicants currently able to work in Australia will be considered
Launceston Veterinary Clinic, Launceston South TAS (posted 7th April) Receptionist
We are looking for a part-time receptionist to join the team!
Launceston Veterinary Clinic is an established veterinary clinic that continues to provide up-to-date, professional and affordable health care. Launceston Veterinary Clinic has a very broad caseload including; companion animals, greyhounds, exotics, wildlife, pocket pets, commercial beef, dairy and hobby farms. Our clinic includes ultrasound, digital radiography/ endoscopy equipment and we provide on-the-spot assistance for nearly all pet health and medical needs.
What we are looking for:
- Exceptional customer service skills and phone manner
- Excellent at time management and multi-tasking
- Polite and resilient nature
- Ability to work independently and as part of a team
- A willingness to get involved in all areas of the clinic
- Energetic and driven
- Ability to use initiative, assume responsibility for tasks and to resolve problems
- Veterinary background knowledge is preferred by not essential ie. Flea/worming knowledge, vaccination schedules, basic triage
Role description:
- Minimum 30 hours per week
- Veterinary industry experience desirable
- Roster will be a mix of mornings, afternoons and evenings, with some weekend work on rotation
- Maintain cleanliness and a high level of organisation at all times
- Delivering outstanding client care to all patients and owners
- Handling client enquiries professionally in person, by email and over the phone
- Administration duties and associated tasks
- Managing the day to day appointment schedule
Apply Now!
Please apply online with your CV and cover letter.
https://vet.partners/careers/?p=job%2Folu8efwV
Marrickville Vet, Inner West Sydney NSW (posted 7th April) Vet Nurse or Receptionist
Experienced Nurse or Receptionist
An opportunity exists to join an expanding team in the vibrant Inner West suburb of Marrickville.
The role is preferably part time casual (3-4 shifts per week), and would ideally include at least 1 day on the weekend, preferably Saturday. All of this is flexible for the right person. Pay would be above award and commensurate with experience. A completed Certificate IV is essential.
Marrickville Vet is part of the AMS group of practices, a privately-owned group with clinics in Dee Why and Kingsford. Marrickville Vet was purpose built and opened in October 2015.
The clinic has been founded on the principle of clinical excellence, and this is reflected in our investment in the most up to date equipment, and our commitment to professional growth.
The successful candidate will have faultless client service skills, a healthy dose of initiative & independence, a great sense of humour and a desire to improve themselves and the clinic they work in. We will offer the successful candidate an environment that supports and nurtures personal and professional growth.
Please email cover letter and CV to Dr Cameron Fay at: cameronfay@amsvet.com.au
Greencross Vets Diamond Creek, NE Melbourne, VIC (posted 7th April) Practice Manager
Full Time Practice Manager
“Fun supportive work team, always up for a laugh”
Greencross Diamond Creek is your perfect mix of where town and country meet. Located 45 minutes from the CBD. The Diamond Creek team include 2 Vets and 4 Nurses and are an experienced and supportive team focused on gold standards of care and further education. We are a large, light and bright practice with 2 consulting rooms, surgery, separate dog and cat hospital wards, IM3 dental machine, new digital x-ray machine and Idexx in-house lab.
Interested in checking out our clinic; Click Here!
Greencross Vets, a pioneer in the Veterinary landscape for over 9 years, are committed to raising the industry bar and we want you to be a part of our journey! An exciting opportunity exists for a Full Time Practice Manager to lead our passionate team at our Diamond Creek clinic. We are seeking an experienced team leader with exceptional communication skills who is ready to drive our business forward using well-developed business, customer service, human resource and operational skills.
Location:
Nominated as one of the top spots for family friendly living, this leafy area is part of the Nillumbik Shire, an outer suburb of Melbourne surrounded by hundreds of hectares of nature reserves. Known for its parks and green open spaces, Diamond Creek is ideal for all types of families, couples or singles. The Diamond Creek Trail is a sealed walking trail between Diamond Creek and Eltham. Ideal for kids and adults alike, the trail leads walkers straight to Eltham North Adventure Playground. The suburb also has a weekly 5km ParkRun running event each Saturday morning at Marngrook Oval. Diamond Creek is part of The Artisan Hills region, home to a large number of craftspeople hosting regular farmers markets and art fairs and as well as running quaint cafes, restaurants and boutique wineries.
In neighbouring suburbs, you'll find the Eltham North Adventure Playground and the Diamond Valley Miniature Railway. The annual Diamond Creek Rotary Spring Town Fair and Nillumbik Pet Expo are also major local-friendly activities.
The primary responsibilities of this position include:
- Managing the day to day operations of our clinic including: stock management, staff management and rostering, and maintaining client records;
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency situations.
- Leading and developing our team and building a positive team culture;
- Ensuring that monthly KPI’s are met;
- Driving our business forward through creating and implementing local marketing initiatives;
- Delivering outstanding service and care to all patients and owners;
The ideal candidate will have the following qualities and expertise:
- Certificate IV in Veterinary Nursing or equivalent;
- 2+ years of experience working as a Veterinary Nurse;
- Proven experience in team management, with strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team;
- Experience with Rx works (preferred but not essential);
- Strong communication and customer service skills;
- Good business acumen;
- Exceptional organisation skills.
What we can offer you:
- An interesting and varied role as well as a dynamic and supportive team environment;
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews;
- Access to a support network of like-minded professionals.
Pay is commensurate with experience and qualifications. If this role is the right one for you, and you would like to become part of the dynamic Greencross team, Click here to apply now and include your cover letter and resume, outlining your suitability against the above-mentioned criteria.
Richard Buckley
Area Manager
rbuckley@gxltd.com.au
Greencross Vets, Alexandria, Coogee-Maroubra, Sydney, NSW (posted 6th April) Practice Manager
Full Time Practice Manager
Alexandria & Coogee-Maroubra, NSW
Over 1900 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our vets and vet nurses benefit from the resources that the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 136 plus veterinary related businesses in the Greencross Vets family. At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care. We invite you to join Greencross Vets for a rewarding and fulfilling career.
Greencross Vets, a pioneer in the Veterinary landscape for over 9 years, are committed to raising the industry bar and we want you to be a part of our journey! We are opening our doors to a brand-new clinic in Alexandria & Coogee-Maroubra.
The primary responsibilities of this position include:
- Managing the day to day operations of our clinic including: stock management, staff management and rostering, and maintaining client records;
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care;
- Leading and developing our team and building a positive team culture;
- Ensuring that monthly KPI’s are met;
- Driving our business forward through creating and implementing local marketing initiatives;
- Delivering outstanding service and care to all patients and owners;
The ideal candidate will have the following qualities and expertise:
- Certificate IV in Veterinary Nursing or equivalent;
- 2+ years of experience working as a Veterinary Nurse;
- Veterinary experience preferred but not essential
- Proven experience in team management, with strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team;
- Experience with Rx works (preferred but not essential);
- Strong communication and customer service skills;
- Good business acumen;
- Exceptional organisation skills.
What we can offer you:
- An interesting and varied role as well as a dynamic and supportive team environment;
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews;
- Access to a support network of like-minded professionals.
Kelly Althaus
Area Manager – NSW Central
Kelly.althaus@greencrossvet.com.au
Goldfields Veterinary, Creswick VIC (posted 31st March) Vet Nurse / Practice Manager
Veterinary Nurse / Practice Manager
- Fabulous tree change opportunity – offering great work life balance.
- Boutique rural veterinary practice in beautiful Creswick
- Lead, inspire, deliver & be rewarded!
On behalf of our client, Goldfields Veterinary Practice, we are seeking a qualified Veterinary Nurse to undertake the diverse role of Veterinary Nurse / Practice Manager in our boutique veterinary clinic.
You will be responsible for facilitating all aspects of practice management – from people, to pets, to finance!
This is a full-time permanent role that presents an exceptional opportunity to join a practice that has an established clientele in a vibrant rural community, a great team of staff, a diverse and varied case mix and best of all a great work life balance.
What does the role look like?
You will be responsible for (but not limited to):
- Various surgical duties including set up of surgery and preparation of animals for surgery.
- Accurate recording of surgery records and vaccinations
- Maintaining stock control of drugs and medication, including correct application and administration
- Ensuring the hygiene levels of the surgery and admin areas are at industry standard levels.
- Sterilizing equipment
- Building and maintaining client relationships
- Providing excellent customer service
- Leading and supporting our amazing team – including staff rostering, training, mentoring and the management of staff on a day to day basis.
- Manage the financial and accounting requirements of the practice.
- Develop marketing strategies to promote the practice.
Do you have:
- A Certificate IV in Veterinary Nursing
- Demonstrated Practice Management experience with an ability to build sustainable relationships.
- Clear and concise communication and listening skills - and be adept at problem identification and resolution.
- Proven client relation skills
- Compassion for and an interest in animal welfare and care
- Excellent animal health knowledge
- Sound administrative skills, with the ability to prioritise the needs of the practice.
- Clinical hygiene knowledge.
What's in it for you:
- An opportunity to work with a small but cohesive team.
- Excellent work life balance
- Living our values helps you to deliver on your goals. By growing together, delivering on our promise, and genuinely caring we can stand apart in a competitive industry.
- An opportunity to live and work in the beautiful regional goldfield’s town of Creswick.
- Complete on the job training provided.
If you're as passionate about this position as we are, then we'd love to hear from you!
Email us at: business@unlocksuccess.com.au for a full copy of the Position Description or to apply by sending us your resume and cover letter.
Balwyn Veterinary Surgery, East Melbourne (posted 30th March) Practice Manager
Practice Manager - Full Time
Balwyn Veterinary Surgery is looking for an experienced Practice Manager to join our team!
Balwyn Veterinary Surgery is a fully equipped companion animal veterinary clinic with a dynamic and motivated team who are extremely passionate about pets and love what they do. We understand and appreciate the bond that pet parents have with their pets and we are committed to offering exceptional service and the very best in veterinary medicine.
An exciting opportunity has arisen for a Full-time Practice Manager to join our busy team (part-time applicants to be considered). The ideal candidate will have a passion for high-level patient care, alongside the ability to develop great working relationships with both our clients and fellow staff members.
The role:
We have a very strong team base and feel it’s the right time to appoint a highly motivated and experienced Practice Manager to lead our Veterinary practice. The Practice Manager’s responsibility will be to oversee the effective operations of the practices, this will include:
- Leading and managing the team to ensure our great culture is maintained and the highest standards of patient care are being delivered at every level.
- Working with the directors to develop and implement business plans.
- Providing professional and competent support to the team and playing an active role in their development plans
- Challenge us to build upon our high standards of care and service.
- Develop effective organisation systems and protocols to maximise efficiency and smooth workflow
What we are looking for:
- A minimum of 3 years’ Vet Nurse experience is essential
- Experience in small business management or supervision, particularly within a healthcare/similar industry
- An ability to lead and manage a dynamic and high achieving team
- Exceptional customer service skills
- Excellent written and verbal communication skills
- Demonstrated client relationship building skills
- A hard-working and a hands-on approach to your work
- A willingness to roll up your sleeves and get involved at all levels, with energy and drive
- Effective time management and organisation skills.
- Sound business knowledge and financial understanding with the ability to review financial information, set and achieve targets, and implement effective plans,
Apply Now!
Are you interested in the position? Apply now by applying online with your CV & Cover Letter: https://vet.partners/careers/?p=job%2FoE12efwF&nl=1
Fitzroy Vet Hospital, Inner City Melbourne, VIC (posted 26th March) Full Time Receptionist
We are currently seeking an organised and efficient receptionist superstar to apply for our Full-Time Receptionist role within our lovely team!
Enjoy work/life balance at its finest at Fitzroy Vet Hospital, located in lively and bohemian Fitzroy with its vibrant bars, trendy retail and fantastic coffee. We are currently seeking an organised and efficient Veterinary receptionist superstar to apply for our Full-Time Veterinary Receptionist role within our lovely team! The main focus of the role is client services which involves managing a switchboard of up to five phone lines, assisting our veterinary clinic clients in checking in and out of the clinic and providing advice and assistance in purchasing pet food and parasite control.
Perks of the job include:
- Working with a devoted, knowledgeable and fun-loving team
- Flexible shift rostering
- Access to street parking
- Employee-focused management dedicated to providing the support and resources required for excellence in pet and customer care
Duties include, but are not limited to:
- Managing up to five incoming telephone lines as well as serving in-clinic clients
- Diary management/ scheduling appointments using Ezyvet software
- Taking payments and balancing the till at the end of the day
- Product sales and client education
- Confidential client data entry
- Ensuring front of house is always clean and presentable
The ideal candidate should have:
- Veterinary background knowledge is essential ie. Flea/worming knowledge, vaccination schedules, basic triage
- A polite, efficient, calm, and resilient nature
- Excellent multi-tasking and prioritisation skills
- The ability to work well both in a team and autonomously
- A willingness to learn and inform our clients about animal health products
- Exposure to or experience using Ezyvet software would be advantageous
Sounds great! How do I apply?
Please apply online with your resume and cover letter.
Pet Emergency and Specialist Centre, East Malvern, VIC (posted 26th March) Full Time Business Manager
Pet Emergency and Specialist Centre are seeking a full-time business manager to join the team!
Our emergency centre is open 24 hours per day, every day of the year. Our team of dedicated emergency veterinarians and nurses work around-the-clock to provide the best care for your pet. Our emergency veterinarians have access to the latest diagnostic equipment including a modern 16 slice helical CT scanner for urgent imaging needs. We have specialist surgeons available to consult and operate seven days a week covering all body systems. We aim to provide all pet owners with compassion and a high standard of veterinary care to improve patient outcomes and help pets live longer and healthier lives.
Please click here to see photos!
About the Business Manager Role
We are looking for a highly motivated and experienced business manager to lead our veterinary practice. The business manager's responsibility will be to oversee the effective operations of the practice. You will need to be a highly motivated, experienced and solutions-based business manager.
Key Responsibilities:
- Working closely with the Regional Operation Manager and Hospital Director to ensure the needs of the business are met.
- Ensuring smooth workflow within the veterinary hospital.
- Identify areas of improvement and drive change.
- Identify, review and troubleshoot operational issues
- Liaise with various stakeholders.
Essential Criteria:
- Minimum 3 years’ General Practice management and Operational experience.
- Demonstrated leadership and people management skills.
- Strong interpersonal and communication skills.
- Strong organisational and time management skills.
- Processing and management of accounts, invoices, and rosters.
- A high level of experience with practice management software programs.
- Customer-focused and can-do attitude.
If this sounds like the role for you, please apply online with your Resume and Cover Letter online.
Veterinary Specialists of Sydney (VSOS), Miranda, Sydney, NSW (posted 26th March)
Veterinary Surgical Coordinator
Veterinary Specialists of Sydney (VSOS) have an exciting opportunity for a dynamic and fun surgical coordinator to join our rapidly growing 24hr emergency and specialist hospital on a part-time basis of roughly 20 hours per week spread over 2-3 days.
About the role:
To be a successful surgical coordinator you will perform a variety of administrative tasks to support the surgery team. You will act as the point of contact for all surgical appointments for our clients, and other external partners. Excellence in service, administration, scheduling, and professionalism are important components of the role. You will be based at our Advanced Treatment Centre in Miranda, with the option to work remotely, from home, for the right candidate.
To see clinic photos click here
The ideal candidate will have an open mind, be adaptable, willing to learn, be a team-player and have excellent communication skills. We love to work as a team and bounce ideas off one-another; sharing of knowledge, technique, and experience with each other is vital.
About you:
- Experience in veterinary nursing, reception and specialty surgery is desirable
- Experienced with ezyVet client relationship management system or similar CRM software
- Strong ability to collaborate and work with others
- Highly organised with the ability to multi-task in a fast-paced environment
- Ability to organise daily workload by priorities and meet deadlines
- Demonstrates a strong attention to detail
- A commitment to quality and excellence in service
- Computer literate with detailed proficiency with the full Microsoft Office suite
- Professional level verbal and written communications skills
Duties:
- Format information for internal and external communication including emails, calendars, patient records and patient referral letters in Microsoft and ezyVet CRM
- Act as the point of contact for surgery appointments for employees, clients and referring vets
- Manage calendars, set up meetings and manage information flow in a timely and accurate manner
- Be focused on time management of daily tasks
The benefits:
An attractive remuneration package will be offered to the right candidate, commensurate with experience. We value a great work life balance and flexibility!
Please visit www.VSOS.com.au.
For consideration, please email your CV and cover letter to Nicole Kingston at Nicole.kingston@vsos.com.au or feel free call 02 8376 8767 for an informal chat.
Animal Referral Hospital, Homebush, Sydney, NSW (posted 25th March) Customer Care Specialist
Customer Care Specialist – Animal Referral Hospital
The Animal Referral Hospital has an opportunity for highly experienced Customer Care Specialists to join our team at Homebush.
About Us
The Animal Referral Hospital (ARH) is Sydney’s premier veterinary specialist referral hospital. We are located in Homebush (Sydney’s Inner West) and we offer a wide range of specialist services and provide 24-hour emergency and critical care to referring Veterinarians and the public.
We are now recruiting for dedicated Customer Care Specialists to join our team. The role is suitable for someone who will be the professional face of the business whilst delivering exceptional customer service to both internal and external stakeholders in a high-pressure environment. Experience in the veterinary industry would be highly regarded but not essential as full training will be provided.
We are very passionate about providing a high standard of care and service to our customers and we want to ensure our team can continue that level of care.
Role Responsibilities Include:
- Handling a high volume of inbound calls;
- Welcoming clients and their pets and assisting them on their visit with us;
- Managing email enquiries;
- Daily scheduling of appointments and follow-ups;
- Liaising with multiple veterinary specialists;
- Handling of cash, EFTPOS and other payments;
- Requesting documents from referring veterinary clinics and other third parties;
- The ability to deal with emotional and challenging client interactions;
Key Criteria:
- Minimum of 2 years in a similar Customer Specialist role;
- Excellent verbal and written communication skills;
- Passionate about animals and providing excellent customer service;
- Previous experience in a Vet Clinic or experience within the pet health care or human health care industry (not required but highly desirable);
- Flexibility to work to a 7 day a week roster including weekends, nights & public holidays;
What We Offer:
- A supportive, skilled and friendly team;
- A positive work environment that enables success;
- An evolving and continually challenging career;
- Pay is commensurate with experience and qualifications.
If you would like to become part of our Customer Care team, please email your application, including a cover letter and resume, outlining your suitability against the above-mentioned criteria to:
Suzanne Hocking
Customer Care Manager
Pet Universe Veterinary Centre Broadview, Adelaide SA (posted 24th March) Client Relations / Reception
Full Time Client Relations/Receptionist Position
Job Description
Pet Universe is a progressive, high quality, small animal veterinary practice located 10 minutes from Adelaide’s CBD. With many years of veterinary experience, we have become an employer and practice of choice. We are also the Small Animal Practice of Excellence Winners 2015 and Telstra Small Business Awards SA 2015 Finalists.
Pet Universe Veterinary Centre has now expanded into the field of canine rehabilitation and regenerative medicine. Dr Chris Lee, Principal Veterinarian & Owner is now a qualified Certified Canine Rehabilitation Practitioner (studied at University of Tennessee, USA & internship at Veterinary Orthopaedic Sports Medicine in Maryland, USA). With an increasingly complex surgical & rehabilitation caseload as well as our unique feline only entrance, reception, consult room & ward, we provide a very stimulating work environment. Both our practices hold Gold Cat Friendly Accreditation through the International Feline Medicine Society.
Do you have excellent communication skills & enjoy people?
Can you multitask, stay cheerful under pressure & workday time, evening & weekend hours? Can you apply your previous customer service skills in hospitality or other industries to a professional medical setting where sales & business blend discretely with empathy & care?
What Does The Role Entail?
- Becoming the professional, friendly, caring & efficient “Face of the Practice”
- Make bookings, check that appropriate revisit appointments are made
- Educate & sell & cross-sell our services to our clients
- Feedback on customers’ reactions & comments about service & standards of care.
- Be able achieve or exceed customer satisfaction and sales KPIs
- Manage & coordinate the smooth progression from arrival to departure of each practice visitor
- The ability to deal with emotional or difficult clients
- Be adept at maintaining good communications with the team that are consulting/operating/grooming etc. about the state of play in the front of house areas i.e. waiting clients, incomplete discharges, incoming emergencies etc.
- Complete paperwork and cleaning the reception area, consults rooms & staff amenities.
- Be knowledgeable about the different health conditions, medications, diets & retails items too
To find out more visit us at: www.petuniverse.com.au
What Experience & Talents Do I Need To Apply?
- Track record in a customer service role with good time management.
- Veterinary nursing or pet care training or knowledge essential
- Good standard of spoken & written English & computer literate.
- A minimum of 1-2 years of service industry experience
- Business / commercial understanding of the sales process
- Commercial/pragmatic approach to problem solving.
- Good time management, prioritisation & self-motivations skills
- Good communicator & team player that can develop & maintain a good rapport with people fast.
- Must love animals.
- And most important a positive attitude
How Do I Apply?
Please forward your C.V. to: clairepentonlee@gmail.com All applications will be dealt with in strictest confidence.
Sydney Equine Practice, Mittagong, NSW (posted 24th March) Administration/Vet Nurse
Veterinary Assistant
Sydney Equine Practice
ABOUT US
Sydney Equine Practice is a veterinary practice that specialises in horse care. We have been in operation since 2015. Our office is based in Mittagong NSW which is where this position will be based. All the vets in the practice are ambulatory and work in a wide area, from the Southern Highlands to the Hawkesbury and metropolitan Sydney.
ABOUT THE ROLE
The Veterinary Assistant role will be responsible for assisting with both the back-end office duties and helping our vets and office run smoothly and efficiently. The successful candidate will be able to work both autonomously and within a team environment. It is of utmost importance that the successful candidate is able to take direction from other staff and implement instructions accurately and in a timely manner. The renumeration for the role will be fair and commensurate to the qualifications and experience of the applicant.
The Veterinary Assistant duties include, but are not limited to the following:
- Office work
- Drug/stock ordering
- Drug/stock movements
- Stocktake biannually
- Work with the office assistant to answer the phone and office emails when needed
- Assist Eleanor on accounts and invoicing
- Digital marketing and online presence for the practice
- Approvals of veterinary work in Ardex
- Delivery of orders to stud farms as needed
Veterinary assistant work
- Assist vets with work in the field as needed (X-ray, scoping, stud work)
- Uploading x-ray and ultrasound images to Asteris server
- Clean and sterilise veterinary equipment as needed
- Pack surgical kits including screw kits, gelding kits, suture kits
- Scrub pots and sterilisation equipment
- IRAP processing
- Manage S8 drug book
- Writing reports for veterinarians with guidance
- Arrange and maintain the liquid nitrogen tanks for breeding work
ABOUT YOU
We are seeking a professional and capable applicant who is able to cope with a demanding workload in a fast-paced equine veterinary practice. The successful applicant will need to have experience working as a veterinary nurse or veterinary assistant and be available to work Monday to Friday, with some possible weekend and evening/early morning work during the breeding season (August - January). Hours are variable, but can be negotiated to suit both parties.
Ideally the applicant will possess the following:
Essential Criteria:
- At least 3 years experience working in a similar environment/position
- Ability to work autonomously and within a team
- Able to follow directions and implement instructions accurately
- Demonstrated high attention to detail
- Excellent communication skills
- Must have a can-do attitude and be motivated to assist the team
- Must have a willingness to grow within the role including learning new skills
Desirable Criteria: - Previous experience using Ardex (or another database system)
Please send all applications to: beth@sydneyequine.com.au with a cover letter addressing the above criteria.
Queensland Veterinary Specialists, Brisbane North QLD (posted 24th March) Surgery and Medicine Coordinator
Surgery and Medicine Coordinator - Full Time
About us
QVS is Australia’s longest established, privately owned 24/7 specialist hospital, in Brisbane, based across two sites at Stafford and North Lakes. We are committed to providing compassionate, progressive, evidence-based care that supports the animal-owner bond. We are a diverse group of specialists, technicians and support members (numbering over 150) that work in a jovial, cohesive and enjoyable environment. Current disciplines include internal medicine, surgery, emergency and critical care, theriogenology, dermatology and cardiology, with plans to expand beyond this.
The Role and Responsibilities
To meet increasing demand, we have created this new role. This is a rare opportunity for a veterinary nurse to join a specialist hospital and work alongside specialist surgeons and internal medicine specialists. Did you know we are No. 1 in Australia with regards to the volume of hip replacements we perform!
Broad outline of responsibilities:
- Organise weekly schedules
- Confirm appointments and bookings
- Manage follow-up calls
- Book appointments, surgeries, rechecks, rads etc.
- Ensure referral information is available before consultations
- Email post-op rads, referral letters, pathology results and reports to ref vets
- Maintenance of patient files
- Manage discharge process
- Manage deposits and consent forms
Are you the right person for this role?
- This role requires the ability to multi-task at a high level
- It goes without saying that you are hard-working and enthusiastic
- Can you demonstrate initiative and the ability to problem solve?
What the position offers:
- This role is full-time, Monday to Friday
- A varied role within supportive and highly skilled teams
- No more weekends and on-call
Why choose QVS?
- We value our team.
- We offer ongoing professional development.
- We offer a Work/Life Balance Program that includes gym and yoga membership discounts, massages and of course we celebrate your big day with a birthday cake.
Still interested? Let’s move on to the finer details.
The successful candidate will have:
- Certificate IV in Veterinary Nursing or Bachelor of Veterinary Technology.
- A minimum of 2 years’ work experience post qualifications.
- A friendly, easy going nature and the ability to drive a successful team.
- Excellent customer service and communication skills.
Desirable criteria:
- Experience in a specialist hospital would be looked upon favourably.
Pay will be commensurate with experience and qualifications. If this role sounds right for you and you would like to become part of the Queensland Veterinary Specialists team, please apply online or email your application to tracy.heywood@qldvetspecialists.com.au
For further information about QVS, visit us at: www.qldvetspecialists.com.au
Greencross Vets Earlville, Cairns QLD (posted 23rd March) Practice Manager
Full Time Practice Manager
Earlville, QLD
Over 1900 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our vets and vet nurses benefit from the resources that the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 136 plus veterinary related businesses in the Greencross Vets family. At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care. We invite you to join Greencross Vets for a rewarding and fulfilling career.
Greencross Vets, a pioneer in the Veterinary landscape for over 9 years, are committed to raising the industry bar and we want you to be a part of our journey! An exciting opportunity exists for a Full Time Practice Manager to lead our passionate team at our Earlville clinic. We are seeking an experienced team leader with exceptional communication skills who is ready to drive our business forward using well-developed business, customer service, human resource and operational skills.
The primary responsibilities of this position include:
- Managing the day to day operations of our clinic including: stock management, staff management and rostering, and maintaining client records;
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care;
- Leading and developing our team and building a positive team culture;
- Ensuring that monthly KPI’s are met;
- Driving our business forward through creating and implementing local marketing initiatives;
- Delivering outstanding service and care to all patients and owners;
The ideal candidate will have the following qualities and expertise:
- Certificate IV in Veterinary Nursing or equivalent;
- 2+ years of experience working as a Veterinary Nurse;
- Proven experience in team management, with strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team;
- Experience with Rx works (preferred but not essential);
- Strong communication and customer service skills;
- Good business acumen;
- Exceptional organisation skills.
What we can offer you:
- An interesting and varied role as well as a dynamic and supportive team environment;
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews;
- Access to a support network of like-minded professionals.
Pay is commensurate with experience and qualifications. If this role is the right one for you, and you would like to become part of the dynamic Greencross team, click here to apply now and include your cover letter and resume, outlining your suitability against the above-mentioned criteria.
Matthew Griffith
Area Manager
Matthew.Griffith@greencrossvet.com.au
Booval Veterinary Hospital, Ipswich, QLD (posted 22nd March) Receptionist
Part-Time Receptionist – Booval Vet Hospital
Ipswich Vet Group has a unique opportunity for a highly experienced and skilled Part Time Receptionist to join the team at Booval Vet Hospital.
About Us
Ipswich Vet Group is jointly owned by Dr. Scott Campbell and Dr. Jason Wendt who between them share over 50 years of Veterinary experience.
The goal of Ipswich Vet Group is to provide a Gold Standard of patient care and customer service at all times. Through our long standing Booval Vet Hospital we provide 7 day a week care for the pet owners of Ipswich. Our Karalee and Pine Mountain Vet Clinic locations extend our coverage within Ipswich and ensure we offer convenient access for our loyal and supportive community.
We have a close knit-team of over 25 Vets and Nurses who work together across our 3 clinics to ensure positive outcomes for our clients and patients at all times.
Click here to see photos.
About The Role
We are seeking a skilled and experienced Receptionist to join the team at Ipswich Vet Group to provide exceptional customer service and communication to our valued clients.
Role Responsibilities Include:
- Handling a high volume of inbound and outbound calls;
- Welcoming clients and their pets and assisting them on their visit with us from entry to departure;
- Managing email enquiry;
- Daily scheduling of appointments and follow-ups liaising with the nurse and vet team to ensure the day is organised and clients/patients are appropriately prioritized;
- Liaising between our team and third party external pet health care partners;
- Handling of cash, EFTPOS and other payments;
- End of day/shift balances;
- Using scheduling tools to manage communication between team members and clinics;
- Requesting results, samples and other documents from third parties;
- The ability to deal with emotional and challenging client interactions;
- Communication with the team regarding incoming emergencies, client expectations and follow-up call feedback;
- Complete paperwork and cleaning the reception area, consults rooms & staff amenities.
- Willingness and ability to expand your knowledge to include general pet health care;
- Working between multiple clinic locations as required.
Key Criteria:
- Minimum of 2 years in a similar reception based role;
- A proven history of creating and maintaining long and mutually beneficial relationships with colleagues, clients and business partners;
- Proficient understanding of MS Suite including Excel, Outlook , Word and Publisher;
- Enthusiastic, positive and motivated individual who has a keen problem solving ability and can do attitude;
- Excellent verbal and written communication skills;
- Animal handling skills (desirable), outgoing personality and impeccable presentation;
- Previous experience as a Vet Nurse or experience within the pet health care or human health care industry (not required but highly desirable);
- Flexibility to work to a 7 day a week roster including weekends, nights & public holidays;
What We Offer:
- Above award remuneration commensurate with experience;
- A supportive, skilled and friendly team;
- A positive work environment that enables success;
- staff incentives and employee discounts;
- An evolving and continually challenging career.
If you believe you have the experience and are a dedicated and highly motivated individual looking to make the next step in their career, please look no further.
To apply for the position - Part Time Receptionist – with Ipswich Vet Group then please forward your resume and a cover letter addressing the key criteria for the role to teejay@boovalvet.com.au please note only those applicants who successfully secure an interview will be contacted.
Crows Nest Animal Hospital, Sydney's Lower North Shore, NSW (posted 22nd March) Full Time Head Vet Nurse
Crows Nest Animal Hospital is looking for an incredible nurse to lead an amazing team in a Full time Head Nursing position.
We have an exciting opportunity to lead a friendly, passionate and motivated team of nurses in a Head Nursing role. Working closely with our Practice Manager and Hospital Director you will have the opportunity to develop leadership skills, update policies and procedures as well as learn some of the admin aspects of the clinic. This is a well-supported role and would suit a confident all-rounder nurse who is a fantastic communicator and is driven to support and lead a wonderful team.
The role is a full-time position Monday to Friday with no afterhours or routine weekend work.
Our Clinic:
Crows Nest Animal Hospital (formerly Riverview Animal Hospital) moved into our brand new, purpose-built hospital in June of 2020. We are a well-established small animal hospital located in the vibrant village of Crows Nest. We pride ourselves on providing high quality and professional care to our wonderful clients and their pets.
The hospital is well equipped with: digital radiology, in house IDEXX Catalyst + Procyte machines, ultrasound, IM3 dental machine and digital dental radiology.
Our amazing team consists of 5 vets and 12 nurses with an average of 3 vets and 6 nurses daily on various shifts. Our ‘boss’ is a very demanding ginger cat who thinks the entire team’s main role is to supply chicken treats and pats whenever he commands it. He may be just a little spoilt!
Your key responsibilities will include but are not limited to:
- Providing support to our veterinarians and patients in all aspects of veterinary nursing including surgical prep, anaesthetic monitoring, blood draws, IV catheter placement, running inhouse bloods and assisting with radiology.
- Admission and discharge of patients
- Animal husbandry to ensure we are providing an excellent level of patient care to every pet.
- Maintaining a high standard of cleanliness around the hospital
- Reception Duties and maintaining a high level of customer service (we have dedicated receptionists but ask ours nurses to jump in to help where needed).
- Training and supporting junior nurses and workplace students with developing skills and increasing their training.
- Assist in stock management and ordering
- Assisting in marketing and social media management
- Assist in rostering and the day to day running of the clinic
The ideal candidate will possess the following attributes:
- Minimum of 3 years nursing experience
- Certificate IV in veterinary nursing
- Valid Driver’s Licence
- Experience with RXworks
- Be friendly and outgoing with excellent communication skills
- Have a professional and caring work ethic
- Work well within a busy team
If you’re looking to take the next step in your nursing career, we would love to hear from you. Please contact Bec via her email, bec.cosgriff@crowsnestvet.com.au or call the clinic on 02 9428 3375. We would love to show you our clinic and have you come and meet the team.
Middle Brighton Veterinary Services, Bayside Melbourne VIC (posted 19th March) Receptionist
FULL-TIME RECEPTIONIST FOR VETERINARY CLINIC
We are looking for you to join our incredible team!
We are a warm and welcoming Veterinary Clinic located in Bayside Melbourne.
We are currently looking for an enthusiastic, cheery receptionist to be our first point of contact at the clinic. Someone who works well and accurately under pressure to immerse themselves into the local community of Brighton and become an essential part of our team.
The role is full-time role approximately 40 hours per week with a rostered day off each month. The role is predominately Monday – Friday with alternating morning and afternoon shifts with one Saturday shift per month.
Experience within a veterinary or medical clinic is desirable. Experience within a fast-paced reception role is essential.
Key Selection Criteria:
- Warm, bubbly, positive and welcoming personality
- Exacting attention to detail
- Proven time management skills
- Excellent communication skills
- A team player
- Confident and outgoing
- Works well and accurately under pressure
- Fast Learner
- Excellent phone manner
- Problem Solver
- Sharp computer skills
You will be the first point of contact for our clients and our patients and the face of the clinic.
What’s the worst part of the role? Finishing your shift at the end of the day and having to say farewell to your team & beloved patients!
Does this sound like your dream role? If you have a resounding “YES” please email your cover letter briefly introducing yourself and outlining your relevant experience and resume to Dr Anna Platt on: applications@middlebrightonvet.com.au
Only short-listed candidates will be contacted.
**Please note this is not a Veterinary Nursing role**
Northside Emergency Veterinary Service, Terrey Hills Northern Sydney (posted 19th March) Inventory Manager
Inventory Manager - Part Time role
Is Marie Kondo your idol?
Northside Emergency Veterinary Service and Northside Veterinary Specialists are looking for a switched on super organised inventory manager. You will be responsible for overseeing the inventory of the hospital to ensure adequate levels for effective operations. This is a part-time position of approximately 30 hours per week, which could lead to a full-time position as we continue to grow.
Personal skills and qualities required for this position:
- Excellent attention to detail
- Ability to show initiative and work unsupervised
- Excellent written and verbal skills
- Exceptional organisational and planning skills
- Professional attitude towards work colleagues and suppliers
- Strong problem-solving skills
- Reliable and trustworthy
- Effective time management skills
Preferred experience for this position:
- Experience working within the veterinary industry
- Broad knowledge of veterinary products, drugs and consumables
- Inventory management experience
If you are interested in this position, please send your resume with cover letter to: careers@nevs.net.au
Greencross Vets Roseville, Sydney's Upper North Shore, NSW (posted 19th March) Full Time Receptionist
Roseville, NSW – Full-time Receptionist
“Great friendly team environment”
At Greencross Roseville we understand and support the bond between our clients and their pets. We are looking for a full-time Receptionist to join our team and continue our philosophy of providing simple to understand yet compassionate and comprehensive veterinary and client care at the highest standards.
Our team is diverse, with a fun sense of humour that work very hard, but have a great time doing it. We have a team approach to everything making our clinic a great supportive working environment. Our team consists of 2 Vets and 4 Nurses and our clients seek out gold standard pet care service.
Our values at Greencross Roseville comprise passion, authenticity, care, knowledge and togetherness. We are not only committed to embodying these values towards every client and their pet that walk through our clinic doors, but also towards and amongst our team.
Roseville is a suburb on the North Shore of Sydney, located only 12kms north of the Sydney CBD. There is a diverse range of tasty restaurants, mostly clustered around the local train station, and it is next to Chatswood, which is known as a shopping and dining hub.
We are looking for:
A compassionate pet friendly person with excellent communication skills.
Skills and experience.
Essential Criteria:
- Two or more years’ experience as a receptionist or working in administration
- A focus on providing exceptional customer service
- Excellent communication skills and telephone manner
- Emotional resilience and a pragmatic attitude
- A positive, can-do attitude
- Work well in a team environment
- Highly organised and calm under pressure
- An efficient problem solver
- Friendly personality
- Possess an eye for detail
- Competence with money handling
- Reliability and punctuality
- Compassion for all we serve – furry or fair
Desired Criteria (but not essential):
- Experience using Rx works software
- Experience handling dogs & cats
- Sales experience
- Experience in the veterinary industry
What we can offer;
Busy general practice
Extraordinary clients
A ‘Best practice’ approach
Fun, professional and supportive team
A Stress-Free pet environment
Parking and very close to train station
Encouraged continual learning- GX annual conference and education.
On demand administrative supportive across all aspects of your role through Greencross Support Office
Staff discounts
The opportunity to grow and progress in a world leading organisation
Mon-Friday
Please direct applications with a CV and cover letter to laura.topham@greencrossvet.com.au
Samford Valley Veterinary Hospital, Moreton Bay Region QLD (posted 18th March) Receptionist
Experienced Full Time Veterinary Receptionist
Samford Valley Veterinary Hospital is a dynamic growing mixed animal practice that delivers veterinary medicine and surgery to the highest clinical standard.
An exciting opportunity exists for an experienced and enthusiastic Veterinary Receptionist to join our large and progressive practice.
The primary responsibilities of this position include:
- Delivering outstanding communication and customer service to our clients
- Managing multi-faceted client enquiries including animal health care issues using advanced communication skills and veterinary knowledge.
- General administration and support duties, general accounting duties eg invoicing and cash handling.
- Providing effective communication and accurate information handover to vets, nurses and co-workers
The ideal candidate will have the following skills and expertise:
- Experience and established record in customer service
- Excellent interpersonal communication skills with a “can do attitude”
- Resilience and capacity to multi task in a fast paced environment
- Outstanding personal and professional presentation
- Exceptional organisation skills
- A team player who demonstrates support to colleagues
- Prior experience as a veterinary nurse/veterinary receptionist is preferable
The position is full time and remuneration is dependent on experience and qualifications.
If you are a motivated, client care champion – we would love to hear from you! Please send your application, including a cover letter and resume, outlining your suitability against the above mentioned criteria to:
Yvonne Nelson
Samford Valley Veterinary Hospital
yvonne.nelson@samfordvets.com.au
07 3289 1322
Bomaderry Veterinary Hospital, South Coast, NSW (posted 18th March) Receptionist / Administration
Receptionist/Admin - Veterinary Hospital
Experienced Receptionist/Admin required for permanent part time work with the possibility of full time for a busy Veterinary Practice. (Preference Veterinary experience)
There are three practices within this company that will give the opportunity for rotation, two of which are located in beautiful beachside areas.
This position is available for immediate start. You will be working in the Veterinary Industry, alongside our wonderful team of experienced Vets/Veterinary Nursing staff.
Above award wages are paid for the suitable applicant.
Further details provided upon application.
Please send resumes to:
Bomaderry Veterinary Hospital
Email: tracey@bomaderryvets.com.au
Dr Paws Lane Cove, Sydney Lower North Shore, NSW (posted 18th March) Nursing Manager
Nursing Manager (Veterinary) (Full-time)
Veterinary Practice Partners Australia
About us
Dr Paws Lane Cove is an energetic Veterinary clinic with loyal clients whom we have built great relationships with over the years. We are a friendly bunch that focuses on clinic culture and we are passionate about delivering high standards in client and patient care.
Our unique and characteristic clinic is based in Lane Cove, a 5 min drive from Westfield Chatswood and a 15-minute drive from the stunning Harbour Bridge.
About the role
An exciting opportunity is available for a full-time Nursing Manager to join our team and be responsible for the management and supervision of day to day operations of the practice, including maximising overall efficiency and profitability, leadership and management of administrative and nursing teams, contributing to high standards of care whilst building exceptional client relations.
The Nursing Manager’s time should be balanced between management activities and will involve nursing shifts. Our ideal candidate is an experienced Veterinary Nurse looking to take the next step into a leadership role within a team. Key to the Practice Manager’s role is an excellent working relationship with the Lead Veterinary Surgeon; as the two senior members within the clinic, these positions must work very closely to achieve clinical and business success.
The role is requiring the successful candidate to work a rotating roster including one in three weekend shifts.
About You
The ideal candidate will possess leadership skills by endeavoring to create an inspiring team environment with an open communication culture. You will be the contact point for all team members, so having great interpersonal skills is an important part of this role. You should also be able to act proactively to ensure smooth team operations and effective collaboration. Ultimately, you will lead by setting a good example and engage the team to achieve their goals.
The right candidate will have a positive and committed attitude by showing a willingness to fulfil the duties of their position and via the development of new ideas to navigate effective change through the organisation with special attention to client journey, employee well-being and effective decision making.
Must be organised, attention to detail, excellent time management skills, efficient and effective, able to multi-task, work autonomously, confident with the handling of computer systems (we use Rx Works), phone calls and customer service.
You will be working closely with and reporting to the Operations Manager.
Key responsibilities:
1. Client Care and Satisfaction
2. Patient Standards of Care
3. Team Leadership
4. Clinic Management
5. Behavioral Competencies
Essential Duties:
Client Care and Satisfaction
- Ensure the client experience is excellent; work towards strong repeat custom, excellent feedback and strong word of mouth referrals through great relationship building and customer service.
- Manage and seek continuous improvement of client flow within the clinic.
- Manage client follow-up including reminders and recalls, as well as responding to client feedback or complaints.
- Ensure excellent presentation and cleanliness of the outer clinic, waiting room and consult rooms, as well as staff presentation (including name badges and uniforms).
Patient Standards of Care
- Manage the implementation of uncompromising standards of care in delivery of nursing, medical and surgical services.
- Ensure the clinic team is engaged with preventative health and promoting Healthcare Programs
- Foster a focus on preventative health care amongst staff and clients.
- Support the lead veterinary surgeon in clinical delivery.
Recruitment:
- Recruit and onboard nurses and vets with the support of Operations Manager if necessary. We have two fabulous trainee nurses currently so your role would also include assisting and promoting their growth as they complete their studies.
- Follow the VPP induction processes and ensure all competencies are met: monitor staff during probation periods.
Performance Management and Engagement:
- Provide positive and motivational leadership and give clear and constructive feedback. Develop and maintain positive practice culture and job satisfaction for staff. Support your team members and foster a positive and friendly work environment.
- Ensure the clinic team is actively engaged in continuing education through VPP and external avenues, with the goal of developing their skills and adding value to the business. Raise requests for CE Allowances, Study Leave and Traineeships for approval in accordance with procedures.
Clinic Management
- Work closely with Operations Manager to review KPI’s, set and achieve targets and budgets
- Ensure regular inventory of supplies is taken, and that stock is ordered and priced appropriately as per policy and as directed. Management of consumables and stationery orders.
- Manage invoicing; ensure all accounts payable are approved or queried as required.
- Keep all client details up to date, assist vets with histories.
- Observe excellent cleanliness and hygiene throughout the clinic.
- Compile lawful, fair and effective rosters in response to business needs/budgets.
- Issue rosters with reasonable notice and ensures they are always accurately entered into the time and attendance system in advance.
- Full responsibility for ensuring accurate payroll information is submitted in line with all policies and procedures.
What we can offer you
Clinic culture and working relationships are important to us. The staff has become like family and we aim to look after each other, be supportive of one another and encourage growth. As a valued team member, you will be working alongside a great, friendly team, and be provided with the opportunity for ongoing training and support through Continued Education, Courses, Internal training, and Practice Manager meetings.
As part of a larger clinic group, we hold regular Practice Management meetings which are facilitated by our friendly head office team. This is an opportunity for all managers from our 8 clinics to get together in participating and encouraging one another to communicate clearly and effectively to ensure forward progress of the practice goals.
Our organisation strives to build a supportive community where we provide personal coaching, training and further information to elevate your skills.
If you’re looking for an exciting change, a challenge and would love to contribute to the care of animals then we would love to hear from you!
If you are interested in becoming a part of our veterinary team or have any questions or concerns about this role please contact Lauren Chalwell- Operations Manager, Veterinary Practice Partners. Email: lauren@vppclinics.com.au
Potts Point Veterinary Hospital, Sydney's Eastern Suburbs, NSW (posted 17th March) Receptionist
Potts Point Veterinary Hospital requires an enthusiastic, multitasking veterinary receptionist to join our small, friendly, busy team at our fabulous new hospital location to continue to provide excellent patient care & client customer service.
Monday - Friday Full-time with NO weekend, no OOH and no PH duties this above award wage position is the perfect role for someone looking for a work-life balance in the heart of the city.
The role will include:
- Opening reception duties
- Inbound and outbound calls
- Greeting of clients and organising waiting room workflow
- Coordination and booking of appointments
- Receiving & receipting payments
- Office Administration: filing, scanning
- Management of high volume email inbox, sample results, histories
- Repeat prescriptions
- Stock control
Applicants ideally will have prior knowledge & experience in the Veterinary profession and have excellent computer skills including Office software applications.
An appropriate work visa is required.
For more information, or to apply for the position, please email:
Vetwest Armadale, South East Perth WA (posted 17th March)
Vetwest Armadale is looking for an experienced Practice Manager to join our team!
Vetwest Armadale-Byford is located at 370 South Western Highway, Wungong WA 6112, in the South-East of Perth’s metropolitan area. We are located between Moore St and Mitchell St and conveniently located only 3.2 km south of Armadale Shopping Centre, 3.4km south of Armadale Train station and 5.1 km north of Byford train station. The City of Armadale has a thriving community spirit that Vetwest is proud to be a part of, not just in our own suburb of Wungong (located midway between Armadale and Byford) but also in the surrounding areas. We are proud to service the entire foothills area in the South-East of Perth including the local suburbs of Armadale, Byford, Wungong, Kelmscott, Mount Richon and beyond. Wungong, a name said to be of Australian Aboriginal descent is thought to mean “embracing” in local Nyungar language. At Vetwest Armadale-Byford, we think this name is a perfect fit for our location!
The Opportunity
Vetwest Animal Hospital is currently looking for a Full-time Practice Manager to lead our Armadale hospital. This role is responsible for ensuring our team provides an exceptional standard of customer service and patient care and ensuring that practice standards are maintained and continually improved. In addition to providing a high level of customer service the Team
Leader will:
- Ensure the smooth day to day running of the practice
- The coordination of all practice administrative tasks (including rosters, stock control and facilities management)
- Planning and conducting team meetings including training topics
- Performance management, review and development of the nursing and reception team
- The implementation and coordination of staff training programs
- Liaising with management to ensure the financial goals of the practice are met
This is a busy and diverse role that requires a dedicated and flexible approach to ensure that the team and practice are able to perform at their best.
About you
Qualifications and experience as a veterinary nurse with proven management experience would be highly regarded. Applications from Practice Managers within the healthcare arena, who possess an interest in and passion for animal healthcare would be highly regarded.
To succeed in this busy and diverse role, applicants must possess:
- Strong leadership, motivational and team management skills
- Excellent customer service skills
- Excellent interpersonal and communication skills (verbal and written)
- Excellent organisational skills and the ability to multitask
- The ability to work efficiently under pressure
- Initiative and innovative problem-solving abilities
- Computer literacy, including the use of Microsoft Word and Excel
If you think this is the role for you then please apply online with your Resume and Cover Letter.
https://www.vetwest.com.au/careers?p=job%2FooUPefw5
Mayfield Veterinary Hospital, Newcastle (posted 16th March) Cient Liaison
Mayfield Veterinary Hospital has an exciting opportunity available for a bubbly, customer focused Client Liaison in a busy and well-regarded vet clinic in the Newcastle area.
We currently operate 3 Veterinary Clinics around Newcastle - Mayfield Vet Hospital, Stockton Vet Clinic & Georgetown Vet Clinic, where we have a team of 21 fabulous people.
This position is casual - with the view to a permanent position for the right applicant, but will involve shifts daily Monday to Friday, totalling a 38hr week.
If you love coming to work everyday, excel in customer service, and love building rapport with clients, you may be the person we’re looking for!
This role offers a friendly, positive and supportive work environment with a culture of trust ensuring collaboration and teamwork are the norm.
To be successful in this position you must have exceptional customer service skills, a positive outlook, and be willing to learn new things and work as part of a team.
Do you have what we are looking for??
- A friendly, bubbly, easy going nature with an incredibly strong work ethic and a can do positive attitude
- Ability to contribute positively to our work culture
- Ability to work both independently as well as part of the team
- Ability to work efficiently, multi-task, and time manage and achieve goals at the same time
- Demonstrate consistently a very high quality of customer service, even in busy conditions
- Possess excellent communication skills, both verbal and written
- The ability to work flexibly with rosters without restrictions
- Able to accept and adapt to change quickly
- Willingness and MUST have availability to assist with some short-notice shift cover, as required
- Excellent computer skills (experience with Cornerstone software a bonus)
- Show loads of initiative in regards to duties and responsibilities - not only those in your specific job description, but in the clinic as a whole
- Able to work varied hours, including BOTH early and late shifts as required
- Provide assistance to management team as required
Is this you??
- Previous Veterinary Nursing or Client Liaison experience
- Qualified Certificate IV Veterinary Nursing or currently studying Certificate IV Veterinary Nursing (with experience working as a nurse)
- A bubbly people person who thrives on customer satisfaction
- A strong passion for all animals, big and small, furry and scaly!
Do you tick all the boxes? Then we would really love to hear from you!
If you are interested in becoming a part of our amazing Veterinary team or would like any further information on the role, please email your application addressing the selection criteria and accompanied by your updated resume to:
Shentel Sutton - Practice Manager
shentel@mayfieldvet.com.au
PLEASE NOTE: Applications will only be accepted via email - New applicants only - Previous applicants need not apply
Mayfield Veterinary Hospital, North-West Newcastle, NSW (posted 16th March) Full Time Phone Receptionist
Mayfield Veterinary Hospital has an exciting opportunity available!
Due to business growth, we are looking for a bubbly, customer focused Phone Receptionist in our busy and well-regarded vet clinic in the Newcastle area.
We currently operate 3 Veterinary Clinics around Newcastle - Mayfield Vet Hospital, Stockton Vet Clinic & Georgetown Vet Clinic, where we have a team of 21 absolutely fabulous people.
This position will be based at our Mayfield Clinic, and will be full time hours, Monday - Friday, with 38hrs/wk.
The role will be solely based on reception, managing and answering phone calls.
If you love coming to work everyday, excel in customer service, love building rapport with clients, and thrive in a busy environment, then you may be the person we’re looking for!
This role offers a friendly, positive and supportive work environment with a culture of trust ensuring collaboration and teamwork are the norm.
You will have exceptional customer service skills, a positive outlook, be willing to learn new things and be part of the team, have excellent phone manner, as well as the ability to handle multiple phone calls at a time.
Do you have what we are looking for??
- A friendly, bubbly, reliable, easy going nature with a very strong work ethic
- Ability to contribute positively to our work culture
- Ability to work both independently and as part of a team
- Ability to work efficiently, multi-task, and time manage
- Previous experience working as a Receptionist is a MUST (references)
- Possess excellent communication skills with staff & clientele
- The ability to work full time, Monday to Friday
- Ability to keep calm under pressure and work in a fast paced reception
- Able to accept and adapt to change quickly
- Excellent computer & phone skills
- Show initiative in regards to various duties and responsibilities
- Ability to work in a high pressure environment
- Minimum 12 months experience in reception (references must be provided)
- A strong love and passion for all animals, big and small, furry and scaly!
If you think this is you, then we would love to hear from you!
If you are interested in becoming a part of our amazing team please email your application addressing the selection criteria and accompanied by your updated resume along with current references to:
Shentel Sutton - Practice Manager
shentel@mayfieldvet.com.au
PLEASE NOTE: APPLICATIONS ONLY ACCEPTED VIA EMAIL
Greencross Vets, Mitchelton QLD (posted 15th March) Practice Manager Maternity Leave
Practice Manager
Mitchelton, QLD
Over 1900 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our vets and vet nurses benefit from the resources that the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 136 plus veterinary related businesses in the Greencross Vets family. At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care. We invite you to join Greencross Vets for a rewarding and fulfilling career.
We are looking for a Practice Manager for our Mitchelton Clinic. This role is a maternity leave cover. You will have previous experience leading a team along with exceptional communication skills and ready to drive our business forward using well-developed business, customer service, human resource and operational skills.
The primary responsibilities of this position include:
- Managing the day-to-day operations of our clinic including stock management, people management and rostering, and maintaining client records;
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care;
- Leading and developing our team and building a positive team culture;
- Ensuring that monthly KPI’s are met;
- Driving our business forward through creating and implementing local marketing initiatives;
- Delivering outstanding service and care to all patients and owners;
The ideal candidate will have the following qualities and expertise:
- Certificate IV in Veterinary Nursing or equivalent;
- 3+ years of experience working as a Veterinary Nurse;
- Proven experience in team management, with strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team;
- Experience with Rx works (preferred but not essential);
- Strong communication and customer service skills;
- Good business acumen;
- Exceptional organisation skills.
What we can offer you:
- An interesting and varied role as well as a dynamic and supportive team environment;
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews;
- Access to a support network of like-minded professionals.
Pay is commensurate with experience and qualifications. If this role is the right one for you, and you would like to become part of the dynamic Greencross team, click here to apply now and submit your cover letter and resume, outlining your suitability against the above-mentioned criteria to:
Rebecca Smith
Area Manager
rebecca.smith@greencrossvet.com.au
Whitehorse Veterinary Hospital, Blackburn (posted 15th March) Full Time Receptionist
FULL TIME EXPERIENCED RECEPTIONIST - WHITEHORSE VETERINARY HOSPITAL
Our Accredited Hospital is seeking a full time experience Receptionist and we invite you to apply if you possess the following:
- Minimum 3 years as a Receptionist (Veterinary experience not essential, however an advantage)
- Confident in running a busy front of house schedule & coordinating in-coming traffic
- Confidence in using computer & phone systems
- Looking for an efficient, standout person who can be the face of the Hospital, welcoming our clients and patients into the building
- Team player who can work within a busy team environment but is also completely reliable and works well independently
- Someone who wants to work with animals, doing what they do best as a Receptionist (This position will not be a stepping stone to a Veterinary Nursing role)
- The successful new team member will possess the maturity to deal with the array of different circumstances as they arise within the daily workflow
We can offer;
- FULL TIME Lifestyle friendly working hours (reception shifts ranging from 7.30am-1pm, 8am-3pm, 8am-6pm, 1pm-7pm)
- Weekday working hours 8am - 7pm, no weekend shifts required
- On the job training provided for industry based skills and knowledge
- Supportive flexible working environment in a family feel team
- Opportunity for growth and development
- Hourly rate of $25-27 commensurate experience
Please only apply for this role if you meet the criteria outlined above, successful candidates will be contacted. Email through a Cover letter explaining why you are the perfect candidate for this role and your Resume stating relevant experience, to Abbey our Practice Manager at clinic@whitehorsevet.com.au
Please click here to see photos!
Cowra Veterinary Centre, Central West NSW (posted 12th March) Veterinary Nurse/Receptionist
Veterinary Nurse/Receptionist
About the Position:
Are you passionate about providing high standards of veterinary care to your patients and the best possible service to your clients? Do you want to join a small friendly team looking to make a positive difference in our community? If your answer to these questions is a resounding Yes, we want to hear from you.
Due to ongoing growth in our business, our determination to be a family-friendly and mental-health friendly employer and a fast-approaching new arrival for one of our nurses, we need more help.
We are looking for an experienced veterinary nurse and/or receptionist to join us in a permanent part-time role (ideally 3 or 4 days per week but we can be flexible!). We are also flexible about the role being primarily veterinary nursing or primarily reception or a mix of both. In a perfect world, the right candidate would also be available for after hours and weekend on-call nursing work. Remuneration is well above award and will be negotiated based on experience.
About Us:
Cowra Veterinary Centre is a 2.5-vet rural mixed practice located in the central west of NSW. We moved into our new purpose-built clinic close to three years ago, so everything is well designed, sparkly and new and works really well.
Our caseload is approximately 3/4 small animal and 1/4 large animal (beef cattle, horses, sheep, dairy cattle). We are open 5.5 days per week and offer a 24 hour emergency service. After hours work is shared with another vet clinic in town on alternate weekends. We run a branch practice in a nearby town two afternoons per week.
We have a small, happy, and harmonious team (3 vets, 3 full time nurses and 3 part time nurses). We are well equipped with inhouse IDEXX (Catalyst), digital radiography, ultrasound, IM3 Elite unit (with dental x-ray to come) and have invested in excellent anaesthesia monitoring including ETCo2, ECG, temperature control and supportive therapy.
We believe in the importance of a good work-life balance (work to live, not live to work) so operate on a 4 day work week roster for our vets and nurses and we encourage positive mental health practices. Continuing education is strongly encouraged for all staff and we include VNCA membership as part of employment.
For more information on our practice, please see: www.cowravet.com.au or our Facebook page: 
Cowra Veterinary Centre, 32 Grenfell Road, Cowra NSW 2794
For further information or to apply, please contact Dr Peter Launders on 02 6341 3113 or email: cowravet@bigpond.com
PETstock VET Altona North, South West Melbourne, VIC (posted 12th March) Practice Manager
PETstock VET Altona North is looking for an experienced Full Time Practice Manager/Head Nurse
Our Location
Altona is a great place to live and work. We are only a few minutes away from beautiful beaches – great for swimming or walking your dog. There is also a beautiful lake nearby if you prefer to take your breaks outdoors. We are only 5 minutes from the West Gate Freeway and 15 minutes from Melbourne city so you can easily attend conferences, concerts and sporting events.
Why we are different – purpose built hospital and brand new equipment
All our hospitals are located adjacent to PETstock stores. PETstock VET Altona North has now been open for over 6 years and so we have a well-established clientele. It is a lovely working environment as there are always people around even at the extremes of the day when normal private practices can get a bit lonely! The clinic has a constant source of new clients and our nurses can offer their expertise to the store staff if required with any health and nutrition enquires. We aim to provide the customer with excellent information and service and you are a big part of that! We also have a cattery that we love our nurses to be involved with the health monitoring of our feline guests.
Our practice is purpose built with the newest and latest equipment. We offer Digital X-ray processing, a full iM3 dental suite, state of the art anaesthetic monitoring equipment, IDEXX In house pathology, endoscopy, orthopaedic surgery and much more! Our amazing staff discounts mean that staff pets usually have all the latest treats and toys. We also have an amazing Veterinary support team at Support Office to help you with your management tasks & develop your leadership skills as required (and they can relate as they are all vets and nurses themselves).
Our clinic hours are 8am-7pm Monday to Friday and 9am-4pm Saturdays.
The Position:
- Maintain high levels of customer service and patient care
- Vet Nursing & mentoring less experienced nurses
- Administrative tasks
- Local area marketing planning
- Team motivation and training
- Rostering and time sheeting of staff
- Stock control and ordering
- Facilitating equipment maintenance
- Providing fresh ideas to assist in the growth of a relatively young business
The Ideal candidates will possess the following skills and expertise:
- Certificate IV in Veterinary Nursing or equivalent
- Minimum 12 months practice manager experience or 4 years veterinary nursing experience
- A strong commitment to deliver high standards of care
- Exceptional organisational and communication skills
- A friendly, positive, ‘can do’ attitude.
- An ability to enjoy our wonderful industry (of course a sense of humour always helps!)
What PETstock VET can offer you?
- A generous salary package (commensurate with experience)
- The opportunity to learn business skills
- Opportunity for a long term career
- A dynamic and supportive team environment
- Ability to work with local rescue groups and make a real difference!
How to Apply
If this exciting opportunity sounds like the perfect role for you please send your resume and cover letter through to Dani Gaynor-Hinett danielle.gaynorhinett@petstockvet.com.au or for more information give her a call on 0434 730 970
Perth Veterinary Specialists, Osborne Park WA (posted 12 March) Full Time Practice or Office Manager
VetPartners is looking for an experienced Practice or Office Manager for our Perth Veterinary Specialist Hospital.
- Large multidisciplinary hospital
- Support the Business Manager with administration tasks.
- Newly created role - work with a growing business
VetPartners is a fast-growing Veterinary group operating over 240 practices in Australia and New Zealand. Our “Join Us, Stay You” philosophy ensures each of our clinics retains their unique culture.
About the Position:
This role is to provide support to the Business Manager and other Department Heads at Perth Veterinary Specialists with administrative tasks to assist with the efficient running of the hospital. The role will require time to be spent at the hospital to gain insight and understanding of the running of the hospital. This is a full time role in accordance with the needs of the business.
About our new team member:
The team loves making a difference in the world of our patients and clients; we are looking for an experienced Office or Practice Manager who wants to make a difference. This is the kind of role that will be hard to find anywhere else and would suit someone who can adapt to changing work priorities, has excellent communication skills and is highly organized.
Tasks included, but not limited to:
- Customer service training and monitoring of administration team
- Financial report compiling using Ezyvet Practice Management Software
- Credit Card reconciliations and Invoice processing using SAPConcur
- Employee onboarding & offboarding administration liaising with VetPartners HR & Payroll Departments
- Rosters/leave cover assistance timesheet maintenance assistance for Departments using EMPLive
- Policy, Procedure, Systems development & implementation
- Internship Program development and administrative assistance
- External contractors/service providers follow up
- Maintenance & Asset register (using MyRSO platform)
- Continuing Professional Development of Veterinary teams – liaison and administrative support
- General Practices (Clients) Continuing Education Program administrative support
You will thrive in a high touch environment and enjoy playing a pivotal part in ensuring our team is well-staffed, and our team members have a unique employee journey and experience.
Application process
We'll be moving quickly and won't be taking applications for long, so we'd love to see you apply soon!
Confidential applications made via email to Kendell.hunt@vetpartners.com.au
PETstock VET Clyde North, South East Melbourne, VIC (posted 12th March) Practice Manager
PETstock VET Clyde North is looking for an experienced Full Time Practice Manager/Head Nurse – Apply now!
About PETstock:
At PETstock, we aim to help pets inspire every person, every family, every day. We’re a global pet care retailer with more than 150 sites across Australia and New Zealand. We cater for a pet’s every need by providing a huge range of animal care products, food and services like pet grooming and training, as well as in-house veterinary hospitals.
How are we different?
- Family Values – PETstock VET is a 100% Australian family-owned and operated business where family values are more than just a tagline. We are the first veterinary group to become Breastfeeding Friendly Accredited and offer complimentary counselling sessions to all PETstock VET staff through the Employee Assistance Program.
- Support Office – as opposed to “Head Office” we are here to support our vet teams to accomplish the best possible outcomes for their clinics. PETstock VET Support Office is staffed entirely by vets and vet nurses most of who have either worked in PETstock clinics in the past or own PETstock practices themselves.
Our Location - the perfect position!
Come to Clyde North, where adventure awaits you in every direction. We are less than an hour from the heart of Melbourne. There’s lots of places to explore with our closest beach just a 30 min drive, beautiful Beaconsfield 15 mins and Philip Island an hour away.
To see clinic photos click here
Our Team – more like a family
Join our team and become part of our vibrant family. As a brand-new hospital you can expect lots of support from out Support Office Team, who are all Vets and Nurses too! The store team are always eager to help your customers with any retail purchases, allowing you to focus on providing excellent clinical medicine.
Why we are different – purpose-built hospital and brand-new equipment
All our hospitals are located within PETstock stores. This means you see your patients more than just once a year for a quick vaccination, as they stop by for a chat or a pat whenever they come into the store. We also have a great retail team next door to help sell the non-veterinary products, so that you can focus on delivering excellent medicine.
Our amazing staff discounts mean that staff pets usually have all the latest treats and toys. Our hospitals are purpose built and fitted with brand new equipment. We also have a veterinary support team at Support Office, who are all Vets and Nurses themselves. All PETstock Veterinarians have the clinical freedom to determine best practice medicine for their patients.
Requirements of the role
- Certificate IV in Veterinary Nursing or equivalent
- Minimum 12 months practice manager experience or 3-4 years veterinary nursing experience
- A strong commitment to deliver high standards of care
- Exceptional organisational and communication skills
- A friendly, positive, ‘can do’ attitude
- An ability to enjoy our wonderful industry (of course a sense of humour always helps!)
If this exciting opportunity sounds like the perfect role for you please send your resume and cover letter through to Jess Donohue jdonohue@petstockvet.com.au or for more information give her a call on 0498 989 837.
VetCall Ashmore, Inner City Gold Coast, QLD (posted 12th March) Full Time Receptionist
Vetcall Ashmore are seeking an experienced full-time veterinary receptionist to join the team!
Our passionate and dedicated clinic is looking for a Veterinary Receptionist to join our fast paced team and provide exemplary customer service and patient care to our valued clients.
What we are looking for:
- Positivity and drive with a passion for excellent patient and client care
- Exceptional customer service skills and communicator, able to handle a high volume reception environment
- Effective time management and organisation skills. A strong multitasker in administrative duties
- Calm and orderly under pressure with high attention to detail
- A minimum of 2 years’ clinical/reception nursing experience with appropriate Certificate IV qualifications (you will be required to be able to triage phone calls and walk ins confidently)
- The ability to work efficiently, both independently and as part of a team
- Excellent written and computer skills
- Demonstrated client relationship building skills
- A can-do attitude with a hard working and a hands-on approach to your work
What we are offering:
- Full time hours (76 per fortnight)
- 1 in 2 Saturdays
- Minimal after hours
- Fast paced reception and administration duties with plenty of scope to take on additional responsibilities
- Local training facility with a large variety of courses to continue your education
- Regular in house staff training and workshops, yummy snacks and lunches
- A supportive and funny bunch of good sorts to work alongside!
If this sounds like the challenge your looking for, please apply online with your CV and cover letter to Kendell.hunt@vetpartners.com.au
Greencross Vets Toombul, Inner Brisbane, QLD (posted 11th March) Practice Manager
Full Time Practice Manager
Toombul, QLD
Over 1900 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our vets and vet nurses benefit from the resources that the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 136 plus veterinary related businesses in the Greencross Vets family. At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care. We invite you to join Greencross Vets for a rewarding and fulfilling career.
Greencross Vets, a pioneer in the Veterinary landscape for over 10 years, are committed to raising the industry bar and we want you to be a part of our journey! An exciting opportunity exists for a Full Time Practice Manager to lead our passionate team at our Toombul clinic. We are seeking an experienced team leader with exceptional communication skills who is ready to drive our business forward using well-developed business, customer service, human resource and operational skills.
The primary responsibilities of this position include:
- Managing the day to day operations of our clinic including - stock management, staff management and rostering, and maintaining client records;
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care;
- Leading and developing our team and building a positive team culture;
- Ensuring that monthly KPI’s are met;
- Driving our business forward through creating and implementing local marketing initiatives;
- Delivering outstanding service and care to all patients and owners;
The ideal candidate will have the following qualities and expertise:
- Certificate IV in Veterinary Nursing or equivalent;
- 2+ years of experience working as a Veterinary Nurse;
- Proven experience in team management, with strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team;
- Experience with Rx works (preferred but not essential);
- Strong communication and customer service skills;
- Good business acumen;
- Exceptional organisation skills.
What we can offer you:
- An interesting and varied role as well as a dynamic and supportive team environment;
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews;
- Access to a support network of like-minded professionals.
Pay is commensurate with experience and qualifications. If this role is the right one for you, and you would like to become part of the dynamic Greencross team, Click here to apply now or please email your application including a cover letter and resume, outlining your suitability against the above-mentioned criteria to:
Rebecca Smith
Area Manager
Rebecca.Smith@greencrossvet.com.au
Greencross Vets, North Lakes QLD (posted 10th March) Practice Manager
Full Time Practice Manager
North Lakes QLD
Over 1900 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our vets and vet nurses benefit from the resources that the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 136 plus veterinary related businesses in the Greencross Vets family. At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care. We invite you to join Greencross Vets for a rewarding and fulfilling career.
Greencross Vets, a pioneer in the Veterinary landscape for over 9 years, are committed to raising the industry bar and we want you to be a part of our journey! Located in growing North Lakes area, with a great team of nurses. Veterinary Director has 20+ years experience with special interests in rehabilitation and supportive therapies.
We are looking for a Full Time Practice Manager who has previous experience leading a team along with exceptional communication skills and ready to drive our business forward using well-developed business, customer service, human resource and operational skills.
The primary responsibilities of this position include:
- Managing the day-to-day operations of our clinic including stock management, people management and rostering, and maintaining client records;
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care;
- Leading and developing our team and building a positive team culture;
- Ensuring that monthly KPI’s are met;
- Driving our business forward through creating and implementing local marketing initiatives;
- Delivering outstanding service and care to all patients and owners;
The ideal candidate will have the following qualities and expertise:
- Certificate IV in Veterinary Nursing or equivalent;
- 3+ years of experience working as a Veterinary Nurse;
- Proven experience in team management, with strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team;
- Experience with Rx works (preferred but not essential);
- Strong communication and customer service skills;
- Good business acumen;
- Exceptional organisation skills.
- Able to start ASAP
What we can offer you:
- An interesting and varied role as well as a dynamic and supportive team environment;
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews;
- Access to a support network of like-minded professionals.
Pay is commensurate with experience and qualifications. If this role is the right one for you, and you would like to become part of the dynamic Greencross team, please email your application, including a cover letter and resume, outlining your suitability against the above-mentioned criteria to or Click here to apply now.
Rebecca Smith
Area Manager
rebecca.smith@greencrossvet.com.au
Greencross Vets Warilla-Shell Cove, Shellharbour, NSW (posted 9th March) Full Time Practice Manager
Warilla-Shellcove, NSW
Over 1900 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our vets and vet nurses benefit from the resources that the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 136 plus veterinary related businesses in the Greencross Vets family. At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care. We invite you to join Greencross Vets for a rewarding and fulfilling career.
We have an opportunity available at our Warilla-Shellcove clinic for a Full Time Practice Manager to lead our passionate team! We are looking for an experienced team leader with exceptional communication skills who is ready to drive our business forward using well-developed business, customer service, human resource and operational skills.
The primary responsibilities of this position include:
- Managing the day to day operations of our clinic including stock management, people management and rostering, and maintaining client records;
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care;
- Leading and developing our team and building a positive team culture;
- Ensuring that monthly KPI’s are met;
- Driving our business forward through creating and implementing local marketing initiatives;
- Delivering outstanding service and care to all patients and owners;
The ideal candidate will have the following qualities and expertise:
- Certificate IV in Veterinary Nursing or equivalent;
- 3+ years of experience working as a Veterinary Nurse;
- Proven experience in team management, with strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team;
- Experience with Rx works (preferred but not essential);
- Strong communication and customer service skills;
- Good business acumen;
- Exceptional organisation skills.
What we can offer you:
- An interesting and varied role as well as a dynamic and supportive team environment;
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews;
- Access to a support network of like-minded professionals.
Pay is commensurate with experience and qualifications. If this role is the right one for you, and you would like to become part of the dynamic Greencross team, apply now with your cover letter and resume, outlining your suitability against the above-mentioned criteria to Sarah Emery, Area Manager.
Greencross Vets Ocean Reef, Heathridge, WA (posted 9th March) Full Time Practice Manager
Ocean Reef, WA
Over 1900 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our vets and vet nurses benefit from the resources that the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 136 plus veterinary related businesses in the Greencross Vets family. At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care. We invite you to join Greencross Vets for a rewarding and fulfilling career.
We have an opportunity available at our Ocean Reef clinic for a Full Time Practice Manager to work Monday to Friday and lead our passionate team! We are looking for an experienced team leader with exceptional communication skills who is ready to drive our business forward using well-developed business, customer service, human resource and operational skills. Our Ocean Reef is an established small–medium clinic and has been around for 20 years! We are the only Greencross clinic in WA that operates a Hydrotherapy pool, underwater treadmill and onsite groomer!
Please click here to see photos!
The primary responsibilities of this position include:
- Managing the day to day operations of our clinic including stock management, people management and rostering, and maintaining client records;
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care;
- Leading and developing our team and building a positive team culture;
- Ensuring that monthly KPI’s are met;
- Driving our business forward through creating and implementing local marketing initiatives;
- Delivering outstanding service and care to all patients and owners;
The ideal candidate will have the following qualities and expertise:
- Certificate IV in Veterinary Nursing or equivalent;
- 3+ years of experience working as a Veterinary Nurse;
- Proven experience in team management, with strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team;
- Experience with Rx works (preferred but not essential);
- Strong communication and customer service skills;
- Good business acumen;
- Exceptional organisation skills.
What we can offer you:
- An interesting and varied role as well as a dynamic and supportive team environment;
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews;
- Access to a support network of like-minded professionals.
Pay is commensurate with experience and qualifications. If this role is the right one for you, and you would like to become part of the dynamic Greencross team, apply now with your cover letter and resume, outlining your suitability against the above-mentioned criteria to Divya Nasta, Area Manager.
Beleura Veterinary Hospital, Mornington Peninsula (posted 8th March)
Experienced Veterinary Nurse
An opportunity has become available within our team here at Beleura Veterinary Hospital situated in the stunning surrounds of the Mornington Peninsula.
We are seeking an experienced Veterinary Nurse to join our upbeat, fast paced and highly rewarding team. Click here to see photos.
A management role may also be possible for the candidate with the right experience.
We are highly customer focused here at the Beleura Veterinary and our future team player will genuinely love the customer service vibe along with having the opportunity to excel with your nursing skills.
Veterinary experience is essential.
Our successful future team member must have the following skills embedded:
- Delivery of excellence in Customer Service both face to face and over phone
- Highly effective communicator & organisational skills
- Excellent phone manner
- Strong computer skills and ability to learn new software programs-RXWorks knowledge is beneficial
- Ability to manage fast paced environment with a smile
- Can work autonomously & unsupervised
- Reliable Team player
The role we have available will be approximately 32-40 hours per week on a variable roster from Monday through to Sunday. (Shared weekends) Beleura Veterinary Hospital is a boutique purpose built veterinary facility growing rapidly in which is why we require an additional, highly motivated member to support our current team.
If you feel that you might be our ideal candidate and would like to be a part of our incredible community, then please send a cover letter & resume to penny@beleuravet.com.au
Peregian Springs Veterinary Surgery, Sunshine Coast QLD (posted 5th March) Full Time Practice Manager
Peregian Springs Vet are seeking a full-time Practice Manager!
We are your local vet clinic in the heart of Peregian Springs providing professional, progressive and personal veterinary care for your furry and feathered family members. Our team of highly trained, warm-hearted and compassionate staff are committed to the wellbeing of your pets. Our Vets have special interests and expertise in ophthalmology, animal behaviours, dental care, surgery, and more. We offer in-house specialty referral for orthopaedic and soft tissue surgeries, and sonography. Our compassionate veterinary nurses will make sure your visit to our clinic is as pleasant as possible for both you and your beloved pet.
If you are looking for an exciting opportunity to lead a dedicated team, and if you have a confident "can do" attitude – this role will suit you!
Some of your responsibilities will include:
- Supporting and coaching the team
- Ensuring smooth day to day running of the practice
- Stock management, rostering, and other practice administration tasks
- Managing business financials such as budgeting and P & L reporting
- Identify staff training needs
- Providing exceptional customer service and care to all clients and patients
- Local marketing activities
- Growth mindset and the development of new business to business opportunities
We can offer you:
- Access to training programs through our purpose-built training centre
- Support and guidance with one of the strongest networks of veterinary professionals
- Access to our Employee Assistance Program
- Flexibility to ensure a great work/life balance.
- Leadership development and Business Training
- A dynamic, interesting and varied role
The skills you will require:
Essential:
- Excellent written and verbal skills
- Desire to lead, engage and inspire a team
- Excellent time management and organisation skills
- Excellent communication skills and customer service focus
- Good business acumen
- Strong coaching and leadership skills
- Previous experience in a management role
Desirable:
- Experience in the veterinary/or medical industry
- Cert IV in Vet nursing or equivalent
- 3 years’ experience as a Vet Nurse
- Experience with Ezyvet
Please apply now to: kendell.hunt@vet.partners with your resume and CV.
Greencross Vets South Melbourne, Inner Melbourne, VIC (posted 5th March) Full Time Practice Manager
South Melbourne, VIC
Over 1900 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our vets and vet nurses benefit from the resources that the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 140 plus veterinary related businesses in the Greencross Vets family. At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care. We invite you to join Greencross Vets for a rewarding and fulfilling career.
We have an opportunity available at our South Melbourne clinic for a Full Time Practice Manager to lead our passionate team! We are looking for an experienced team leader with exceptional communication skills who is ready to drive our business forward using well-developed business, customer service, human resource and operational skills.
The primary responsibilities of this position include:
- Managing the day to day operations of our clinic including stock management, staff management and rostering, and maintaining client records;
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care;
- Leading and developing our team and building a positive team culture;
- Ensuring that monthly KPI’s are met;
- Driving our business forward through creating and implementing local marketing initiatives; and
- Delivering outstanding service and care to all patients and owners.
The ideal candidate will possess the following:
- Certificate IV in Veterinary Nursing;
- Previous experience as a Veterinary Nurse;
- Proven experience in team management is highly regarded;
- Strong coaching and leadership skills;
- Experience with Rx works (preferred but not essential);
- Strong communication skills;
- Good business acumen; and
- Exceptional organisation and planning skills.
What we can offer you:
- Commitment to your career development through access to continued education;
- Access to a support network of like-minded professionals; and
- An interesting and varied role.
If this role could be everything that you are looking for and you would like to become part of our highly motivated and successful Greencross team, please send your application, including cover letter and resume, outlining your interest and suitability to:
Skye WareArea Manager
skye.ware@greencrossvet.com.au
Wantirna Veterinary Clinic, Wantirna, East Melbourne VIC (posted 4th March) Receptionist - Full Time
Wantirna Vet Clinic is looking for a Receptionist who will be the Director of Wow!
We want someone who is motivated, highly organised and who can juggle telephones, people asking questions, cats meowing and dogs barking all at once whilst keeping a smile on your face and in your voice!
We are moving to a new custom built veterinary clinic in the very near future and want the Director of Wow to knock our clients socks off with friendliness, positivity, knowledge, genuine care and an abilty and desire to go above and beyond for each and every one of them.
If this sounds like you then please contact Alison Brown at: wantirnavetclinic@gmail.com with your CV and we will look forward to meeting you very soon.
Kippax veterinary Hospital, Canberra, ACT (posted 4th March) Receptionist / Vet Nurse or Receptionist
Kippax veterinary Hospital is looking for someone to join our supportive and friendly team. The role could be solely a reception position or include both reception and Nursing. We can offer flexible hours up to full time which will include a rotating weekend roster with no after hours.
We really value our clients and therefore we are looking for someone with excellent communication and customer service skills.
We are ASAV Hospital of excellence, equipped with in house digital radiology, digital dental radiology, ultrasound, ECG, capnography and IDEXX blood machines.
Our vision is "To help make people and pets the happiest they can be." We strive to achieve this by consistently providing both high quality patient and client care with enthusiasm, compassion and empathy. We aim to give our clients the peace of mind that their pets are receiving the best care in an environment where we practice a "Fear Free" handling policy.
Please email your resume and cover letter to:
nicoleharding@live.com and alisont@kippaxvet.com.au
Greencross Vets Box Hill, Box Hill Melbourne VIC (posted 2nd March) Practice Manager - Part Time
Part-time Practice Manager
Box Hill, VIC
Over 1900 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our vets and vet nurses benefit from the resources that the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 136 plus veterinary related businesses in the Greencross Vets family. At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care. We invite you to join Greencross Vets for a rewarding and fulfilling career.
Greencross Vets, a pioneer in the Veterinary landscape for over 10 years, are committed to raising the industry bar and we want you to be a part of our journey! An exciting opportunity exists for an experienced Part-time Practice Manager to join our passionate team at our Box Hill clinic.
The primary responsibilities of this position include:
- Managing the day to day operations of our clinic including stock management, people management and rostering, and maintaining client records;
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care;
- Leading and developing our team and building a positive team culture;
- Ensuring that monthly KPI’s are met;
- Driving our business forward through creating and implementing local marketing initiatives;
- Delivering outstanding service and care to all patients and owners;
The ideal candidate will have the following qualities and expertise:
- Certificate IV in Veterinary Nursing or equivalent;
- This position is suitable for an established nurse wanting to take their first steps into practice management in a supported role;
- 3+ years of experience working as a Veterinary Nurse;
- Proven experience in team management, with strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team;
- Experience with Rx works (preferred but not essential);
- Strong communication and customer service skills;
- Good business acumen;
- Exceptional organisation skills.
What we can offer you:
- An interesting and varied role as well as a dynamic and supportive team environment;
- Family friendly hours are optional by negotiation, shifts can work around school and childcare;
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews;
- Access to a support network of like-minded professionals.
Pay is commensurate with experience and qualifications. If this role is the right one for you, and you would like to become part of the dynamic Greencross team, please email your application, including a cover letter and resume, outlining your suitability against the above-mentioned criteria to:
Melissa Burton
Practice Manager
Melissa.burton@greencrossvet.com.au
Hampton Veterinary Clinic, Hampton, SE Melbourne VIC (posted 2nd March)
Veterinary Nurse - Part Time / Full Time
We are looking for an experienced Veterinary Nurse, Part or Full Time from April 2021. We require a candidate with strong nursing skills, offering excellent customer service to our clients at all times.
The total hours and shifts are flexible in order to meet the needs of both the candidate and the practice. We have a rotating weekend roster, so the successful candidate will be required to work some Saturdays (eg 1-2 in 4).
A Part Time position will initially offer 15-20 hours/week with the potential to increase if appropriate. Above award remuneration will be offered to the right candidate.
The Hampton Veterinary Clinic is a small animal practice located in the Melbourne bayside suburb of Hampton. We are a 6 vet, 7 nurse team, who have a close relationship with our clients and practice good quality medicine and surgery.
We are a high performing practice that has spent over 30 years attracting clients that want the best for their pets. Our practice relies heavily on our nursing staff and they are a very valuable and integral part of the practice. Apart from the usual nursing duties our nurses are offered to participate in procedures with lots of hands on duties which include IV catheter placement, radiology, dentistry, taking blood for pathology, surgical assistance, etc.
The applicant will be responsible for undertaking the duties listed below under minimal supervision and should be able to delegate, manage and monitor key tasks.
Roles and Responsibilities:
- Surgical Nursing including surgical equipment identification and care, surgical patient care, routine procedures and surgical monitoring
- Medical and General Nursing including pathology, radiographic procedures and routines, emergency and critical care
- Reception including animal care advice, patient and client record keeping, scheduling, communication, client services, dispensing and merchandising
- Administration including inventory control and office routines
Skills and Requirements:
- Minimum 1 year experience, Cert IV in Veterinary Nursing or equivalent
- Ability to exercise skills, discretion, responsibility, empathy and compassion
- Willingness to work in a roster with flexibility in shifts, including Saturdays.
- Ability to multitask in a fast paced work environment
- Seek help and guidance when you are unsure of something
- Strong focus on customer service and communication
Please email your cover letter and resume to: chris@hamptonvet.com.au
Checkout our website: www.hamptonvet.com.au
Scone Equine Hospital, Scone, Hunter Valley NSW (posted 26th February)
Equine Hospital Coordinator – Clovelly ICU, Scone. Full Time.
- Be part of Australia’s largest Equine Hospital.
- Experienced Medicine Specialists, Surgeons, Nurses, and support people working with you.
- Located in the beautiful Hunter Valley town of Scone, horse capital of Australia.
Clovelly ICU
The Intensive Care Unit at Clovelly Stables has a large team of specialist Veterinarians, Interns, Nurses, and Barn Crew working together to provide 24-hour care for critically ill neonates, adults, and post-operative patients. Approximately 1000 patients are seen annually, including a high caseload of neonatal and adult medicine and post-surgical cases.
The Role
This role coordinates, supports, engages, and leads the team of Veterinary Nurses at Clovelly ICU as well as performing nursing tasks when required. This role is critical to ensure the smooth running of the hospital while providing the best in patient care. You would also be part of the management team who implement strategies and change.
The Culture
Our mantra is “At Clovelly we are a positive dedicated family, committed to the best patient care”. Our vision is to be the best at patient care and the best place to work.
Skills and Experience
- Certificate 4 or Diploma in Veterinary Nursing
- Experience in an on-farm hospital or equine hospital
- Developing skills or experience in leading a team
- Customer service skills and experience
Benefits
- Full time permanent role
- Entitlements for professional development and ongoing education
- Support and mentoring from on an on-site manager, IT, HR, Marketing, and Executive
- Committee. Peer group support from other departments and sites within Scone Equine Group.
Please apply by sending your CV and cover letter to: anna.burke@sconeequine.com.au or if you have any questions regarding the role please call on Anna on 02 6545 1333.
Applications close Friday 19th March 2021.
Sydney Veterinary Emergency & Specialists, Rosebery, NSW (posted 26th February) Part Time Billing Administrator
Billing Administrator - Part-time - Sydney Veterinary Emergency and Specialists
Overview:
- Sydney Veterinary Emergency and Specialists is seeking a permanent Part-time billing compliance administrator, with a veterinary nurse background.
We are:
- A state of the art, purpose built, 1000 square meter emergency and referral veterinary hospital located in Rosebery.
You are:
- A veterinary nurse who is looking to decrease the physical side of the job while using their experience to keep track of account and billing.
Roster:
- Currently the roster requires you to work Wednesday, Saturday and Sunday (with penalty rates on weekends) and with the ability to provide cover on some public holidays, annual leave, sick leave etc.
Responsibilities and daily tasks:
- Charging:
- Ensure that the services that are requested by the veterinarian are consistent with what is charged by reviewing the tax invoice, estimate and medical history
- Charging up any missed charges to patient tax invoice
- Monitor and report on all discounts applied
- Medical record keeping
- Ensure that the services that are requested by the veterinarian are consistent with what is documented in the medical record by reviewing the tax invoice, estimate and medical history
- Send a copy of the estimate/consent form to all clients via email
- Accounts:
- Prepare weekly and monthly summary accounts reports
- Chase clients who lapse on their payment plans
- Keep record of payment plans and their agreed upon terms
- Organise VetPay, ZipMoney, Ezidebit etc for clients
- Send accounts to debt collections as required
- Reporting
- Perform audits to ensure billing procedures follow the Organization's and regulatory guidelines. Report results back to department managers and work with department to correct the process and implement solutions.
- Provide reports to Operations Manager on outstanding accounts, lapses in payments, required refunds, suggestions of debt collection
- Protocols:
- Ensure that the services requested by the veterinarian are consistent hospital policies/protocol
- Participate and develop internal controls to target revenue recovery throughout the organization
- Communications
- Financial update to clients
- Answer client billing questions
- Obtain further deposits from clients as required
- Daily client call backs
- Liaise with other staff members to obtain information pertaining to accounts and the maintenance of accounts
- Alerting operations manager to any discrepancies, unauthorised discounts, required refunds or anomalies found
Skills:
- Excellent communication skills that utilise empathy with clients while remaining true to our protocols
- Fastidious with a keen eye for detail
Preferred qualifications:
- Veterinary Nurse experience needed!
- Minimum of 2 years clinical experience
- Auditing experience preferably with a veterinary, healthcare or insurance company is a plus
- Working knowledge of medical terminology, patient care services and medical record chart documentation
- Experience with Smartflow, OPENVPMS, and XERO desirable but not a must
Please apply with you CV and cover letter to Ramtin.safrang@vetpartners.com.au
Familypet Vet, Coromandel Valley & McLaren Vale SA (posted 25th February)
Qualified Veterinary Nurse - Part Time
A fantastic opportunity exists for passionate small animal experienced veterinary nurse looking to join our friendly team at Familypet Vet. The role will be based at both our Coromandel Valley and McLaren Vale clinic. We are a family owned and operated clinic. The role is part time – 20+ hours per week. However additional hours can be incorporated for the right candidate.
We are looking for someone that has exceptional communication and customer service skills, and who demonstrates a caring and empathetic attitude. Your role will include reception duties, customer service, assisting with consultation and surgery, whilst maintaining a high level of professionalism and clinic cleanliness.
The successful candidate should have:
- Certificate IV in Veterinary Nursing or equivalent
- Demonstrated experience in small animal nursing and care (2+ years)
- The ability to work independently and as part of a team
- A strong work ethic with a professional, positive, can do attitude
If you are looking for a new & exciting challenge, and you believe that this is your opportunity to shine please send your application, including a cover letter and resume to: manager@familypetvet.com.au or call Sonya McDowall on 0420 563 254.
All discussions will be treated with the strictest of confidence.
St George Animal Hospital, Carlton NSW (posted 24th February) Full Time Receptionist
Full Time Veterinary Receptionist
Would you like to be a part of our busy growing practice? We are currently looking for a Veterinary Receptionist to join the SGAH family. If you are kind, reliable and have a passion for people and animals, this role would be ideal for you!
We are a busy, friendly, 'family' atmosphere hospital located in the heart of the St George district open 7 days a week. We have a dedicated, caring team of nurses, vets and support staff who provide best practice care and treatment to all our patients.
Ideal candidate skills:
- Experience in the Veterinary Industry (preferred but not essential).
- Positive attitude and a team player.
- Outstanding phone manner and customer service skills.
- Organisational skills and strong attention to detail.
- Demonstrate ability to show empathy and genuine care to clients.
- Must be able to work both independently and as a team.
- Excellent computer skills.
- Ability to maintain a tidy and clean environment.
- Excellent communication skills with staff/cliental.
- Works well in a busy customer service environment.
Ideally, we are looking for a candidate who prides themselves on being the professional face of the business, whilst delivering exceptional customer service to both client and pet in a high-pressure environment.
If you think you would fit well into our team, please send your CV; including a cover letter, outlining your suitability for the role to,
Ashleigh Goodwin
Head Veterinary Nurse
ashleigh@sgah.com.au
Please note only candidates successful for interview will be contacted.
See our website https://www.sgah.com.au/en/
Kirrawee Veterinary Hospital, Sydney's Sutherland Shire, NSW (posted 23rd February) Full Time Receptionist
FULL TIME RECEPTIONIST
Kirrawee Veterinary Hospital has been open in Sydney's Sutherland Shire for over 40 years and is a family owned and operated clinic. We are now looking for an enthusiastic receptionist to help in our growing clinic. We are open every day of the year to ensure the highest quality care for our patients as well as consistency and reliability for our customers.
Please click here to see photos!
We are looking for an enthusiastic receptionist with a big heart and bigger smile. The position does not require a background in the pet industry but that would certainly be a bonus.
The ideal candidate would possess the following skills:
- Enjoy talking with clients to really get to know them Giving lots of cuddles to puppies and kittens
- Experience in hospitality
- Have a strong work ethic
- Keep calm under pressure
- Excellent communication skills
- Be able to ask lots of questiions
- Have a really big smile
If this sounds like the hospital you would like to be a part of, please email or post your resume and cover letter to Dr Simon Ilkin or Chanel Ilkin (Practice Manager).
Email: chanel_ilkin@hotmail.com
Re: Job Application
Address: Practice Manager
Job Application
540 Princes Highway
Kirrawee NSW 2232
For more information, see kirraweevet.com.au
Sherwood Veterinary Practice, Brisbane QLD (posted 23rd February) Full Time Practice/Business Manager
The passionate and amazing Sherwood Vet team are looking for a full-time superstar Practice/Business Manager to lead them.
Our team of 2.5 vets and 4 nurses are dedicated to high standards of care for their friendly clients and wonderful patients.
If you are looking for an exciting opportunity to lead a dedicated team, and if have a confident “can do “attitude – this role will suit you!
Some of your responsibilities will include:
- Supporting and coaching the team
- Ensuring smooth day to day running of the practice
- Stock management, rostering, and other practice administration tasks
- Managing business financials such as budgeting and P & L reporting
- Identify staff training needs
- Providing exceptional customer service and care to all clients and patients
- Local marketing activities
- Growth mindset and the development of new business to business opportunities
We can offer you:
- Access to training programs through our purpose-built training centre
- Support and guidance with one of the strongest networks of veterinary professionals
- Access to our Employee Assistance Program
- Flexibility to ensure a great work/life balance.
- Leadership development and Business Training
- A dynamic, interesting and varied role
The skills you will require:
Essential:
- Excellent written and verbal skills
- Desire to lead, engage and inspire a team
- Excellent time management and organisation skills
- Excellent communication skills and customer service focus
- Good business acumen
- Strong coaching and leadership skills
- Previous experience in a management role
Desirable:
- Experience in the veterinary/or medical industry
- Cert IV in Vet nursing or equivalent
- 3 years’ experience as a Vet Nurse
- Experience with Ezyvet
If you are our superstar manager, please send your cover letter and resume to Kendell.hunt@vetpartners.com.au
Vetwest Animal Hospital, Canning Vale WA (posted 23rd February) Practice Manager
Practice Manager
Vetwest Animal Hospital is currently looking for a Full-time Practice Manager to lead our Canning Vale hospital. This role is responsible for ensuring our team provides an exceptional standard of customer service and patient care and ensuring that practice standards are maintained and continually improved.
In addition to providing a high level of customer service the Team Leader will:
- Ensure the smooth day to day running of the practice
- The coordination of all practice administrative tasks (including rosters, stock control and facilities management)
- Planning and conducting team meetings including training topics
- Performance management, review and development of the nursing and reception team
- The implementation and coordination of staff training programs
- Liaising with management to ensure the financial goals of the practice are met
This is a busy and diverse role that requires a dedicated and flexible approach to ensure that the team and practice are able to perform at their best.
About you:
Qualifications and experience as a veterinary nurse with proven management experience would be highly regarded. Applications from Practice Managers within the healthcare arena, who possess an interest in and passion for animal healthcare would be highly regarded.
To succeed in this busy and diverse role, applicants must possess:
- Previous veterinary industry knowledge/experience
- Strong leadership, motivational and team management skills
- Excellent customer service skills
- Excellent interpersonal and communication skills (verbal and written)
- Excellent organisational skills and the ability to multitask
- The ability to work efficiently under pressure
- Initiative and innovative problem-solving abilities
- Computer literacy, including the use of Microsoft Word and Excel
If you think this is the role for you then please apply with your Resume and Cover Letter to: Kendell.hunt@vetpartners.com.au
Adelaide Animal Emergency and Referral Centre, Kurralta Park, SA (posted 23rd February) Reception Coordinator
Lead Reception Coordinator Role
We need a reception coordinator!
The Adelaide Animal Emergency and Referral Centre strives to be the first choice for veterinary specialist and referral care. If you are seeking a job that delivers quality patient care and empowers your professional growth, then this could be a job for you.
We are looking for movers and shakers, thinkers and doers, smilers, dream makers, healers and heroes. Is this you?
The lead reception role is an extremely important one. Receptionists are “the face” of the clinic and end up interacting with every one of our customers to a greater or lesser extent. We are seeking someone to take on the role and responsibility of leading organizing the reception function here at the AAERC.
You will be responsible for:
- Development and Management of rosters (swaps, replacements, leave etc…)
- Development and documentation of reception and administrative processes
- Maintaining exemplary physical space presentation standards from the hospital entrance into the reception and consulting area
- Maintaining positive and meaningful communication standards with clinic departments
- Developing and maintaining professional relationships with our referring clinics
- Assisting with the review of reception staff performance
- Reporting reception challenges and metrics to management
- Sharing Clinic on-call duties with the other managers
- Liaising with reception-related service providers
- Overseeing the induction of new reception team members
- Overseeing and assisting with education and training for new and current reception staff
Our reception department is professional, courteous and constantly strives towards excellence. We are looking for a self-motivated, confident, empathetic and humble person to lead our reception team on that journey.
Ideally you will have worked in a Veterinary Hospital or an allied health facility such has a busy medical or dental practice. You will need to be computer literate and have knowledge of internet software and the Microsoft suite of Office Products. You will have knowledge of and experience with Veterinary or Medical practice information systems and have had advanced training in customer service.
An attractive remuneration package will be negotiated for the outstanding applicant.
If you are interested in the role, please send an email to Elisha describing how you would take on this challenge and what you will be bringing to the role.
Elisha Barrow
Administration Manager
elishab@aaerc.com.au
Vetwest Animal Hospital, South Perth WA (posted 23rd February) Practice Manager
Practice Manager - Full Time
Vetwest Animal Hospital is currently looking for a Full-time Practice Manager to lead our South Perth hospital. This role is responsible for ensuring our team provides an exceptional standard of customer service and patient care and ensuring that practice standards are maintained and continually improved.
In addition to providing a high level of customer service the Team Leader will:
- Ensure the smooth day to day running of the practice
- The coordination of all practice administrative tasks (including rosters, stock control and facilities management)
- Planning and conducting team meetings including training topics
- Performance management, review and development of the nursing and reception team
- The implementation and coordination of staff training programs
- Liaising with management to ensure the financial goals of the practice are met
This is a busy and diverse role that requires a dedicated and flexible approach to ensure that the team and practice are able to perform at their best.
About you:
Qualifications and experience as a veterinary nurse with proven management experience would be highly regarded. Applications from Practice Managers within the healthcare arena, who possess an interest in and passion for animal healthcare would be highly regarded.
To succeed in this busy and diverse role, applicants must possess:
- Strong leadership, motivational and team management skills
- Excellent customer service skills
- Excellent interpersonal and communication skills (verbal and written)
- Excellent organisational skills and the ability to multitask
- The ability to work efficiently under pressure
- Initiative and innovative problem-solving abilities
- Computer literacy, including the use of Microsoft Word and Excel
If you think this is the role for you then please apply with your Resume and Cover Letter to: Kendell.hunt@vetpartners.com.au
Whites Hill Vet, Camp Hill, QLD (posted 23rd February) Full Time Practice/Business Manager
The passionate and amazing Whites Hill Vet team are looking for a full-time superstar Practice/Business Manager to lead them.
Our team of 3 vets and 4 nurses are dedicated to high standards of care for their friendly clients and wonderful patients.
If you are looking for an exciting opportunity to lead a dedicated team, and if have a confident “can do “attitude – this role will suit you!
Some of your responsibilities will include:
- Supporting and coaching the team
- Ensuring smooth day to day running of the practice
- Stock management, rostering, and other practice administration tasks
- Managing business financials such as budgeting and P & L reporting
- Identify staff training needs
- Providing exceptional customer service and care to all clients and patients
- Local marketing activities
- Growth mindset and the development of new business to business opportunities
We can offer you:
- Access to training programs through our purpose-built training centre
- Support and guidance with one of the strongest networks of veterinary professionals
- Access to our Employee Assistance Program
- Flexibility to ensure a great work/life balance.
- Leadership development and Business Training
- A dynamic, interesting and varied role
The skills you will require:
Essential:
- Excellent written and verbal skills
- Desire to lead, engage and inspire a team
- Excellent time management and organisation skills
- Excellent communication skills and customer service focus
- Good business acumen
- Strong coaching and leadership skills
- Previous experience in a management role
Desirable:
- Experience in the veterinary/or medical industry
- Cert IV in Vet nursing or equivalent
- 3 years’ experience as a Vet Nurse
- Experience with Ezyvet
If you are our superstar manager, please apply with your resume and cover letter to Kendell Hunt on kendell.hunt@vet.partners.
Duncraig Veterinary Hospital, Northern Perth, WA (posted 22nd February) Part Time Practice Manager
Duncraig Veterinary Hospital - Duncraig, Perth, WA
Position: Part time Practice Manager (hours negotiable, ideally 20 hours weekly)
We would like to welcome a new Practice Manager to our close knit, diverse veterinary team. This position will involve managing daily hospital operations - including rostering, staff management, client communications, maintaining inventory, and overseeing business performance.
Duncraig Vet is an established hospital, treating predominantly dogs and cats – although we do see the occasional exotic pet. We pride ourselves in being friendly, empathetic, and offering a high quality of care to our patients. We have great facilities, including digital and dental x-ray machines, a Vet tome, Idexx Catalyst One, and hydraulic surgical and consultation tables.
The person we are looking would possess the following:
- A friendly and happy demeanour, well presented
- Highly organised, detail oriented and have good problem solving skills
- Works well in a team environment, but also able to direct staff assertively and with confidence
- Prioritise continuing vet education and is interested in staff training
- Excellent communication skills with a pleasant professional public demeanour
- Lateral thinking and be able to collaborate with the veterinary partners to establish and enforce clinic policies
- Good flexibility and adaptability
- Be comfortable in dealing with client complaints
- Good IT skills
- Be familiar with Rx Works
- Be familiar with Xero accounting software
- Experience in veterinary practice management
- Veterinary Nurse Certificate IV
- Business certificate/diploma (or willingness to obtain one)
We can offer a great many laughs, support, and the opportunity to work in our close knit family.
To apply please send your CV and covering letter to nurses@duncraigvet.com.au, addressed to Sherry Maxwell.
Sandringham Veterinary Hospital, SE Melbourne (posted 19th February)
Veterinary Nurse - Full Time
Are you good with clients? Do you love Marie Kondo?
Do you go home thinking about the pets and owners you came across that day?
Do you make people around you happy? If the answer to those questions is a loud YES then we are looking for you!
Sandringham Veterinary Hospital is rapidly expanding and we want you to join our team. We are well equipped with a full surgical suite, in-house blood machines, x-ray and ultrasound machine.
Our standard working hours are 8am-7pm but we also offer a 24/7 after hours emergency service and offer referral for other vets. You would be joining an amazingly talented and hard working team of 2.5 Vets, 2 Nurses and 3 Receptionists.
Duties would include all aspects of veterinary nursing as well as some reception duties - therefore we expect your customer service skills to be exceptional and want you to be proud of the team you work with. As a team we are always growing and striving to improve. We want new members to share in that same passion.
What do we offer?
- Money of course
- Working in a beautiful location minutes from the beach and within a cosy village filled with cafes and restaurants
- Continued education and training
- A close-knit and supportive work family that you can depend on during those hard times
If you would like to become part of our team, please email your application, including a cover letter and resume to Dr Adam Marques at: adamarques@gmail.com
Grange Veterinary Clinic, Coastal Western Adelaide, SA (posted 18th February) Reception / Admin Part Time
Permanent Part-Time Position
We have an exciting opportunity to join our team, we are seeking a motivated and hard working person who is reliable and has experience as an administrator.
The ideal applicant should possess:
- Exceptional customer service
- The ability to interact well with others effectively
- Interpersonal skills
- Friendly and approachable manner
- Motivated
Duties:
- The ability to manage databases
- Running of all office machines
- General office duties
- Manage multiple jobs
- Answering incoming calls, taking messages and re-directing calls
- Problem solving
- Organised
- Manage reception
Please send your CV to
philipr@internode.on.net
Annette Ritchie
Practice Manager
For more information about the clinic, see grangevetclinic.com.au and
Hampton Park Veterinary Hospital, South-East Melbourne, VIC (posted 16th February) Part Time Customer Care
Customer Care Part Time
South East Melbourne Suburbs
We require a customer care superstar to join our team
You will be welcoming face of the practice and responsible for taking care of ‘front of house duties’
If you have a nothing is too much trouble" attitude and are willing to go above and beyond to "wow" our clients then you will be the perfect fit.
We need a dynamic personality to win over our clients.
This role is the vital to our team performing seamlessly!
Maybe you have previous veterinary nursing experience and want to move fully into a customer care role or be from a completely different industry.
The clincher is you must possess:
- Proven outstanding customer care skills.
- Excellent communication skills, both in person and on the phone.
- You must be able to thrive in a busy, dynamic environment.
- Manage multiple priorities at once whilst maintaining attention for detail.
If you are organised, can work unsupervised and follow instructions(....with your own flare and initiative of course ) then this job is for you!
The role is approx. 29hrs per week, 5 days a week that's 2 shifts requiring availability 8.15am- 2.15pm, 2 afternoon shifts 2-8pm and a rotating shift morning /afternoon equally shared.
If you think you could be our next team member then we need to hear from you.
For clarity, this is a customer care role and is not regarded as a stepping stone to veterinary nursing.
Please send your CV and covering letter to
application@hamptonparkvets.com.au
Instructions:
Attach to your email, a voice-memo recording of a mock telephone answering as you would think appropriate at the hospital.
In the recording be sure to spend 30 seconds telling us why you are the best person to be the welcoming face of Hampton Park Veterinary Hospital.
Cat Haven Veterinary Hospital, Shenton Park, WA (posted 15th February) Full Time Foster Manager - 12 Months
Cat Haven is WA’s premier cat welfare Organisation. We are an open admission shelter that has been in operation since 1961, taking in over 8000 cats and kittens each year. Operating under the Getting to Zero model, our aim is to rescue and rehome as many cats as possible.
Cat Haven's foster program is directly responsible for saving the lives of thousands of cats and kittens. Foster carers voluntarily look after cats in their own homes until they are adopted, often taking on cats that needs special care, for medical or behavioural reasons. Our foster carers are literally life savers!
Cat Haven is currently searching for a Foster Manager to join our team! Reporting to the CEO, your main responsibilities will include:
- Managing a small team of staff and volunteers including day to day support, recruitment of foster carers, rostering, training and performance management
- Working with other departments within Cat Haven to ensure that cats and kittens are sent to foster and returned for adoption (if required) in a timely manner
- Management of foster cats within their foster homes, including dealing with escalated complaints and requests
- Assisting with the creation of, and managing budgets for the foster department
- Assisting with the overall improvement of processes and efficiencies of both the foster team, and Cat Haven as a whole
To be successful in this role, you will possess the following:
- Proven experience managing a team, working to KPI’s and budgets
- Previous experience working with animals, ideally within a shelter environment
- The ability to problem solve in a busy, fast-paced environment
- Excellent written and verbal communication skills
- Computer literacy, including the use of MS Office and previous database experience
- Physically fit with the ability to lift up to 10kg on a regular basis
Being a part of the foster team is a truly rewarding experience – be directly responsible for the amazing transformations these cats undergo when they settle into their foster homes! Cat Haven also offers bespoke training in regards to cat handling, and of course kitten cuddles are included!
Cat Haven is a seven day trading operation. This role is offered on a twelve month contract for 38 hours per week.
Cat Haven is an open admission shelter. To find out more about Cat Haven and what we do, please visit www.cathaven.com.au.
To apply, please email your cover letter and CV to samantha.holliday@cathaven.com.au
Greencross Vets Woolloongabba, Brisbane QLD (posted 16th February) Receptionist
Part-Time Receptionist
Woolloongabba, QLD
Over 1900 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our vets and vet nurses benefit from the resources that the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 440 plus veterinary related businesses in the Greencross Vets family. At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care. We invite you to join Greencross Vets for a rewarding and fulfilling career.
Greencross Vets, a pioneer in the Veterinary landscape for over 13 years, are committed to raising the industry bar and we want you to be a part of our journey! An exciting Part-Time opportunity exists for an experienced Receptionist to join our passionate team at Greencross Vets Woolloongabba.
The centre features advanced medical, diagnostics and surgical equipment, providing the very best 24/7 veterinary care to the South East Brisbane area.
The primary responsibilities of this position include:
- Delivering outstanding client care to all patients and owners;
- Participating as an enthusiastic team member with a positive ‘go-getter’ attitude;
- Handling client enquiries professionally in person, by email and over the phone;
- Administration duties and associated tasks.
- Cleaning and maintaining the reception area and consulting rooms
The ideal candidate will have the following qualities and expertise:
- 1+ years of experience working as a Receptionist or similar role;
- Experience with RxWorks is highly desired, but not essential;
- Excellent phone manner, communication skills & customer service skills;
- An extensive knowledge and understanding of veterinary preventative health and nutrition
- Ability to maintain a calm, friendly and professional demeanour while also having a sense of humour;
- An amazing ‘can do’, team player attitude.
What we can offer you:
- An interesting and varied role as well as a dynamic and supportive team environment;
- Commitment to your career development through access to continued education and ongoing mentorship;
- Access to a support network of like-minded professionals.
If this role is the right one for you, and you would like to become part of the dynamic Greencross team, apply here with your application, including a cover letter and resume, outlining your suitability against the above-mentioned criteria to:
Megan Carlisle
Practice Manager
mcarlisle@greencrossvet.com.au
Greencross Vets Cockburn, Southern Perth, WA (posted 15th February) Full Time Practice Manager
Cockburn, WA
Over 1900 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our vets and vet nurses benefit from the resources that the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 140 plus veterinary related businesses in the Greencross Vets family. At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care. We invite you to join Greencross Vets for a rewarding and fulfilling career.
We have an opportunity available at our Cockburn clinic for a Full Time Practice Manager to lead our passionate team! We are looking for an experienced team leader with exceptional communication skills who is ready to drive our business forward using well-developed business, customer service, human resource and operational skills.
The primary responsibilities of this position include:
- Managing the day to day operations of our clinic including: stock management, staff management and rostering, and maintaining client records;
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care;
- Leading and developing our team and building a positive team culture;
- Ensuring that monthly KPI’s are met;
- Driving our business forward through creating and implementing local marketing initiatives;
- Delivering outstanding service and care to all patients and owners.
The ideal candidate will possess the following:
- Previous experience as a Veterinary Nurse (preferred but not essential);
- Proven experience in team management;
- Strong coaching and leadership skills;
- Experience with Rx works (preferred but not essential);
- Strong communication skills;
- Good business acumen;
- Exceptional organisation and planning skills.
What we can offer you:
- An industry leading salary (commensurate with experience);
- Commitment to your career development through access to continued education;
- Access to a support network of like-minded professionals;
- An interesting and varied role.
If this role could be everything that you are looking for and you would like to become part of our highly motivated and successful Greencross team, please apply here and include a cover letter and resume, outlining your interest and suitability to:
Divya NastaArea Manager
divya.nasta@gxltd.com.au
Kookaburra Veterinary Employment reserves the right to edit or omit any advertisement at our discretion. We take no responsibility for the accuracy of any advertisement shown and will not be liable for any damages of any kind arising under any circumstances.
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