Vet Nurses and other support staff

Veterinary Receptionist, Admin and Practice Management Roles

All Animal Eye Services, Mount Waverley, Victoria (posted 12th December) Full Time Experienced Vet Nurse / Receptionist

All Animal Eye Services

All Animal Eye Services is looking for a friendly, self motivated and experienced Veterinary Nurse to join our dynamic and friendly team.

We are committed to providing an exceptional level of patient care and customer service with the highest standards.

The position will consist of both surgical and reception duties with specific ophthalmology training provided.

This is a full time position 4 days a week, starting in the New Year with no routine weekend work required.

Remuneration includes above award wage and excellent working conditions.

Key skills for this role include:-

Passionate about providing exceptional patient care
High quality written and verbal communication skills
Experience in general anaesthesia
Keen interest in ophthalmology
Demonstrate outstanding work ethic, effective time management and organisational skills
Ability to follow directions and work in a busy environment
Problem solving and decision making skills

If you are interested in the prospect of working with a great team (with good coffee and chocolate) in a specialist environment, please forward your resume to clinic@allanimaleyes.com

Ultimate Veterinary Clinic, Narre Warren South, VIC (posted 12th December) Full-Time Receptionist

Ultimate Veterinary Clinic is a rapidly growing small animal practice located in the south-eastern suburbs of Melbourne. Our team is currently made up of 3 full time Vets and 2 part time Vet, as well as a happy group of supportive and qualified nurses. The clinic is a new fully equipped small animal hospital offering x-rays, ultrasound, in-house laboratory, dental and orthopedic equipment and much more.
We are currently calling all motivated, compassionate, bubbly Receptionists to apply for our Full-Time Receptionist role within our lovely team! You will have an effervescent personality and love to meet, greet and form lasting relationships with our fantastic clients.

Duties include, but are not limited to:

Managing multiple incoming telephone lines as well as serving clients.
Managing cattery bookings and occasionally helping with general cattery duties
Booking appointments and Ezyvet diary management.
Taking payments and balancing the till at the end of the day.
Product sales and client education.
Ordering stock and general stock control duties
Computer data entry and general administration.
Managing the reminder system and sending out client letters.
Unpacking of daily orders and stocking shelves.
Ensuring front of house is always clean and presentable.

The ideal candidate should have:

At least 2-3 years’ reception experience and a passion for the pet care industry.
Experience within the Vet Industry is preferred, but not essential
The ability to work well within a team environment and work autonomously.
Possess excellent customer service and communication skills.
Be able to multi-task, remain calm under pressure and be detail orientated.
A willingness to learn and inform our clients about animal health products.

For more information about our wonderful clinic, please visit http://www.ultimatevet.com.au/

National Veterinary Care (NVC) is a group of almost 100 clinics located across Australia and New Zealand. What makes us different?

National Veterinary Care believes that if we put our people first, the results will follow. We achieve this through having a highly qualified Veterinary Surgeon as our General Manager – Vet Services, who keeps our clinical standards at the forefront of business decisions. We achieve it through our Veterinary Training Centres – industry firsts where we offer practical CPD in everything from behaviour through to orthopaedic surgery – so that you have the skills and confidence to care for every pet who comes through your clinic doors. Click here to see more! https://veterinarytrainingcentre.com.au/

Sounds great! How do I apply?
Please Apply Now via https://nvcltd.applynow.net.au/jobs/NVC852-receptionist

West Coast Veterinary Hospital, Forrestdale, Perth WA (posted 9th December) Practice Manager

West Coast

Wanted - Practice Manager

We are seeking a full time practice manager to join our team.

About us

WCVH is an large independent hospital located in Forrestdale, Western Australia. It is one of the most dynamic veterinary hospitals in WA, and since opening our doors three years ago we have grown significantly. Our clinical caseload is 50% equine, 45% small animal and 5% farm animal.

We now employ a team of 10 vets and around 20 support staff, so naturally the time has come to hire a Practice Manager to help with the administration and coordination of our fantastic team.

Responsibilities

Rosters, timesheets and leave management
Direct management of all non-veterinary staff
Maintenance of clinical standards across the hospital and mobile services
Quality assurance of reception and nursing functions
Coordination of the in-house continuing education program
S8 record-keeping
Vehicle management
Liaison with key suppliers
Advanced user functions in our practice management software
Coordination and oversight of vet / nursing students
General problem solving

Requirements

Registration as a vet or vet nurse in WA.
Management experience
A thorough knowledge of vet practice management software

Remuneration

Annual salary is $65,000 + superannuation
4 weeks annual leave + 1 week professional development leave

Reporting arrangements

This position reports to the Director - WCVH.

Please contact Garnett Hall info@westcoastvets.com.au or 0404 858639

West Coast Veterinary Hospital
10 Freeman Road, Forrestdale WA 6112

Web: https://www.westcoastvets.com.au/

Sydney Veterinary Emergency & Specialists, Rosebery, NSW (posted 6th December) Full Time Billing Administrator

Billing Administrator

Overview:

Sydney Veterinary Emergency and Specialists is seeking a permanent full time billing compliance administrator, preferably with a veterinary nurse background but not a must.

We are:

A state of the art, purpose built, 1000 square meter emergency and referral veterinary hospital located in Rosebery.

You are:

A veterinary nurse who is looking to decrease the physical side of the job while using their experience to keep track of account and billing.

Roster:

40 hours per week over 4 days, currently Monday, Tuesday, Thursday and Friday with the ability to provide cover on some public holidays, annual leave, sick leave etc.

Responsibilities and daily task:

Charging:

Ensure that the services that are requested by the veterinarian are consistent with what is charged by reviewing the tax invoice, estimate and medical history
Charging up any missed charges to patient tax invoice
Monitor and report on all discounts applied

Medical record keeping

Ensure that the services that are requested by the veterinarian are consistent with what is documented in the medical record by reviewing the tax invoice, estimate and medical history
Send a copy of the estimate/consent form to all clients via email

Accounts:

Prepare weekly and monthly summary accounts reports
Chase clients who lapse on their payment plans
Keep record of payment plans and their agreed upon terms
Organise VetPay, ZipMoney, Ezidebit etc for clients
Send accounts to debt collections as required

Reporting

Perform audits to ensure billing procedures follow the Organization's and regulatory guidelines. Report results back to department managers and work with department to correct the process and implement solutions.
Provide reports to Operations Manager on outstanding accounts, lapses in payments, required refunds, suggestions of debt collection

Protocols:

Ensure that the services requested by the veterinarian are consistent hospital policies/protocol
Participate and develop internal controls to target revenue recovery throughout the organization

Communications

Financial update to clients
Answer client billing questions
Obtain further deposits from clients as required
Daily client call backs
Liaise with other staff members to obtain information pertaining to accounts and the maintenance of accounts
Alerting operations manager to any discrepancies, unauthorised discounts, required refunds or anomalies found

Skills:

Excellent communication skills that utilise empathy with clients while remaining true to our protocols
Fastidious with a keen eye for detail

Preferred qualifications:

Veterinary Nurse experience
Minimum of 2 years clinical experience
Auditing experience preferably with a veterinary, healthcare or insurance company is a plus
Working knowledge of medical terminology, patient care services and medical record chart documentation
Experience with Smartflow, OPENVPMS, and XERO desirable but not a must

To apply please follow this link: https://eastsidevets.wufoo.com/forms/suhsngy13o79jc/

Animal Referral Hospital Homebush, Inner West Sydney, NSW (posted 5th December) Full Time, Part Time & Casual Customer Care/Receptionist/Admin

Veterinary Customer Care Officer
The Animal Referral Hospital – Homebush NSW
Job Number: HB1929

Permanent full-time, part-time and casual positions available
Do you have exceptional reception and customer care skills?
Day, evening and overnight shifts available in our large 24/7 hospital

About us
The Animal Referral Hospital (ARH) is Sydney’s premier veterinary specialist referral hospital. We are located in Homebush (Sydney’s Inner West) and we offer a wide range of specialist services and provide 24-hour emergency and critical care to referring Veterinarians and the public.

We are now recruiting for Receptionists to join the team on a permanent full time, part-time or casual basis. This is a fantastic opportunity for anyone who prides themself on being the professional face of a business, whilst delivering exceptional customer service to both internal and external stakeholders in a high-pressure environment.

Specific tasks include but are not limited to:

First point of contact for clients both over the phone and in person
Answering and directing calls on a busy switch line
Communicating effectively with clients and emergency staff in the hospital
Point of sale operations with cash, EFT and VetPay
General administrative duties to support the day Customer care team

The ideal candidate will be a reliable, resilient and dedicated team member. They will have at least 3 years’ experience in a Reception / Administration / Customer Care role from the human medicine or veterinary industry. They will be comfortable with working autonomously, managing a switchboard and face-to-face customer liaison. Previous experience using medical or veterinary practice management software will be highly regarded.

This a hugely rewarding role where the successful candidates will see themselves surrounded by a tight-knit Veterinary team who are passionate about what they do. Training provided and remuneration is commensurate to experience plus (great) shift loadings and superannuation.

To apply, please email your updated cover letter and resume to recruitment@arhvets.com. Please quote job number ‘HB1929’ in the subject line of your email. Please address applications to:

Kate Amiet
Customer Care Manager
Animal Referral Hospital
250 Parramatta Rd
Homebush NSW 2140
www.arhvets.com

Figtree Vet Clinic, Lane Cove, NSW (posted 5th December) Part Time Practice Manager

Part-time Practice Manager position
Approximately 20 hours per week

Are you looking for a leadership role that is fulfilling, interesting and will give you great opportunities for further development?

Figtree Vet Clinic
Figtree Vet Clinic is located on the Lower North Shore of Sydney, just 15 minutes from the CBD. Our clinic has been a part of the Lane Cove community for over 25 years, gaining us an exemplary reputation amongst local pet owners. We are a high-quality small animal, general practice with a team of 6 vets and 6 nurses.

Our fun and engaging team will allow you to enjoy your workday, while our leadership are committed to creating a supportive work environment and mentoring talented individuals. We value the importance of EQ/EI and healthy professional relationships with colleagues and clients. The successful candidate will be working as part of the leadership team of the clinic, alongside an experienced Veterinarian and Hospital Director.

The role involves:

improving practice services.
operational management and improving efficiency.
supervising and rostering staff.
marketing planning.
practice management software maintenance.
financial management and planning.

About you:

You have experience in a leadership position.
You will be a strong communicator, enthusiastic and task-driven.
You will have experience in customer service, staff management and mentoring/engaging staff.
Experience within the Veterinary or Human Health professions would be beneficial, however not essential.
You will have compassion for animals and an understanding of the human-animal bond.

Figtree Vet Clinic offers fantastic working conditions and work-life balance, the weekly roster can be negotiated to suit your needs. For the right candidate, opportunities for further training in leadership and management will be offered.

Apply Now
Please send your Resume and Cover Letter via email to ramtin.safrang@vetpartners.com.au

Peninsula Vet Emergency and Referral Hospital, Mornington, VIC (posted 4th December) Full Time Referral Schedule Co-ordinator Vet Nurse

Referral Schedule Co-ordinator Veterinary Nurse

Peninsula Vet Emergency and Referral Hospital is a newly established facility on the beautiful Mornington Peninsula. We are a specialist veterinary hospital housing surgical and medicine specialists, as well as a 24hr emergency department. We are a purpose-built hospital with all the advanced equipment you would expect to enable us to provide high standards of patient care.

Our specialist surgical and medicine teams led by Dr. Arthur House and Dr. Alison Stickney has grown fast, and now with multiple residents, we require the skills of a schedule co-ordinator to co-ordinate our specialist referral teams.

The schedule coordinator role involves:

Liaising with the specialists and surgeons to develop a schedule for the day and communicating this to all teams
Allocating surgeries to theatres and providing time frames to the surgical team
Schedule and oversee the use of CT between all departments
Liaise between all hospital departments and management
Ensure tasks are carried out in a timely and efficient manner
Ensure high standards of patient care and communication within the team
Act as a rover nurse to all departments to facilitate flow of the day
Be department point of contact and provide feedback to the management team

This opportunity would suit someone who is:

Confident to lead a team, with a focus on ensuring our high standards of care are maintained, along with, efficient flow of the day
Someone that loves a busy and dynamic environment.
People-focused with the ability to lead and influence a team to achieve their best
A self-starter that can identify potential roadblocks for the team and make plans to overcome

This position at PVERH provides you with:

Further knowledge-based training through our internal lectures
Yearly CE budget for external education
Ability to further develop your leadership skills, through mentorship and external training
A supportive management team and friendly workplace, where a positive culture is one of our core values.

What we are looking for:

A Certificate IV in Veterinary Nursing (or equivalent)
A minimum of five years’ experience in veterinary nursing
Proven team leadership skills
The ability to work in a fast-paced environment with a positive can-do attitude
Someone with an eye for spotting ways to improve efficiency
Someone with confidence in their ability to make decisions
A good sense of humour!

If you would like more information about this exciting opportunity, please do not hesitate to contact Katherine on 03 5979 9600. Or if the opportunity to lead a team of fantastic vets and nurses to success is the role you have been looking for, please forward your applications to katherine@penvetreferral.com.au. We would love to hear from you!

For more information on Peninsula Vet Emergency and Referral, visit penvetreferral.com.au

Greencross Vets Port Macquarie, Mid North Coast NSW (posted 4th December) FT Practice Manager

Full Time Practice Manager
Port Macquarie, NSW

We have an opportunity available at our Port Macquarie clinic for a Full Time Practice Manager to lead our passionate team! Our Port Macquarie clinic features a full surgical theatre, digital x-ray, inhouse pathology, a separate dog and cat hospital and offers a great puppy school program. We are looking for an experienced team leader with exceptional communication skills who is ready to drive our business forward using well-developed business, customer service, human resource and operational skills.

The primary responsibilities of this position include:

Managing the day to day operations of our clinic including stock management, staff management and rostering, and maintaining client records;
Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care;
Leading and developing our team and building a positive team culture;
Ensuring that monthly KPI’s are met;
Driving our business forward through creating and implementing local marketing initiatives; and
Delivering outstanding service and care to all patients and owners.

The ideal candidate will possess the following:

Certificate IV in Veterinary Nursing;
Previous experience as a Veterinary Nurse;
Proven experience in team management is highly regarded;
Strong coaching and leadership skills;
Experience with Rx works (preferred but not essential);
Strong communication skills;
Good business acumen; and
Exceptional organisation and planning skills.

What we can offer you:

Commitment to your career development through access to continued education;
Access to a support network of like-minded professionals; and
An interesting and varied role.

This role would be Monday-Friday with the potential to work 1 of every 4 weekends. If this role could be everything that you are looking for and you would like to become part of our highly motivated and successful Greencross team, please send your application, including cover letter and resume, outlining your interest and suitability to:

Glenn Nettlefold
Area Manager
Glenn.Nettlefold@gxltd.com.au

Oakleigh Central Veterinary Clinic, SE Melbourne, VIC (posted 4th December) Senior Vet Nurse

Senior Veterinary nurse required for a full time position at Oakleigh Central Vet

We are a successful small animal practice with a wonderful, close knit team. We work out of a fully renovated, purpose built clinic five and a half days a week. Our clients and their pets are our number one priority, after all, without them we would not have a business!

To be successful in this position you will need the following:

Certificate IV or higher
A strong customer service background
A focus on customer relations
A minimum of three to four years previous nursing experience
An eye for details
Great communication skills
Self motivated
Great team player
Must have experience collecting blood
Must have experience runny cytology
Running in house labs
Must be able to place catheters

Our clients and their pets are our priority and we pride ourselves on going the extra mile for them.

We are a reasonably small, busy practice and work closely together, the applicant will need to be both self motivated and able to work in a team environment.

Ideally the applicant will have experience using RX works, grooming and be comfortable with all aspects of general nursing.

Salary starting at $55k + super based on experience

If you think this role is a good fit for you, please contact Julie or David:

info@oakleighcentralvet.com.au
03 9568 2211

For more information, see www.oakleighcentralvet.com.au

Advanced Vetcare, Kensington, Vic (posted 2nd December) Full or Part Time Experienced Receptionist

EXPERIENCED VETERINARY RECEPTIONIST REQUIRED

Advanced Vetcare is a veterinary referral centre with 24 hour emergency and critical care support. We are a continually growing purpose built facility in central Melbourne. We currently house specialist small animal surgery, internal medicine, oncology and ophthalmology services. We also offer rehabilitation services in the form of veterinary physiotherapy and canine hydrotherapy.

Applications are invited from experienced nurses or veterinary receptionists to fill a full time position. An additional part time position may also be considered.

The successful candidate will have the ability to work closely within a supportive team, but also efficiently and independently in a sometimes challenging and unpredictable environment. The position will require someone with a friendly, welcoming and professional attitude, as well as outstanding communication skills. This is a position for someone who takes customer service to the highest level and who will always strive to achieve the best outcome for our clients and our patients.

Please note this is not a training position and a minimum of two years experience in a clinic is desired. This position will contribute to our hours rostered over weekday, weeknight and weekend shifts.

We are a large and dedicated team in a progressive hospital who aims to provide the highest level of service to our patients, our clients and our referring vets. Interested parties should submit a letter of introduction, resume and three current referees to the details below prior to Friday 20th December 2019.

nickee.angell@advancedvetcare.com.au

www.advancedvetcare.com.au

East Doncaster Veterinary Hospital, North-East Melbourne, VIC (posted 29th November) Full or Part Time Practice Manager

Full Time Practice Manager
Immediate start

Situated in East Doncaster, we’re hiring a superstar practice manager. Our clinic has been open under new management for 6 months and has already seen a significant increase in caseloads and a regular customer base.

We pride ourselves on consistently delivering the best possible medical and emotional care to our patients and are committed to outstanding customer service. Our new practice manager will be responsible for organising and coordinating practice operations and procedures in order to ensure organisational effectiveness and efficiency. This includes maintaining practice services, supervising practice staff and maintaining practice records

The primary responsibilities of this position include:

Managing the day to day operations of our clinic including stock management, staff management and rostering, and maintaining client records;
Implementing and compliance of new and existing company policies;
Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care;
Leading and developing our team and building a positive team culture;
Mentoring a team of enthusiastic and passionate nurses and coaching them to develop within their roles;
Ensuring that monthly KPI’s are met;
Driving our business forward through creating and implementing local marketing initiatives; and
Delivering outstanding service and care to all patients and owners

The ideal candidate will possess the following:

Ideally, our new manager will have experience and knowledge of the veterinary industry;
You will need to have an understanding of relevant legislation, policies and procedures;
You will have the ability to exercise skills, discretion and responsibilities, well beyond that required of a level 4 veterinary nurse;
Proven experience in team management is highly regarded;
Strong coaching and leadership skills;
Strong communication skills;
Good business acumen;
Exceptional organisation and planning skills;
Our new practice manager MUST be a team player;
You need to be a conscientious leader and an approachable person and;
You need to absorb the culture and be able to lead by example to filter the culture and engagement throughout the clinic

What we can offer you:

Commitment to your career development through access to continued education;
Access to a support network of like-minded professionals; and
An interesting and varied role
Part-Time opportunity (around 30 hours per week) may be considered for the right applicant.

If you think this is the ideal role for you, we can’t wait to meet you! Please email a resume and cover letter addressing the key points to amanda@eastdoncastervet.com.au

The Vet Practice, Whittlesea, VIC (posted 29th November) Reception / Client Services

The Vet practice logo

Veterinary Reception and Client Services Role

We need another exceptional person to add our front of house client services team. Given that this is one of the most important roles we have, we are looking for someone who is genuinely passionate and committed to this evolving area in modern veterinary practice.

Additionally, this role is well suited to becoming a stepping - stone into further administration and marketing roles if that’s something you’d be interested in as a future career path.

Our practice is open 7 days backed by a full after - hours service. This means reception hours include both weekday and weekend shifts shared across the team. Morning shift start times vary from 7.30 – 8.00 am and afternoon shifts can end as late as 10.00 pm weekdays. Weekend and Public Holiday reception shifts are 8.30 – 5.00 pm.

Currently we are looking to fill 4- 5 shifts per week across the 7 days.

Some of the activities you will need to manage and carry out in this role include:

Maintaining a clean and welcoming reception and client traffic area
Booking both routine and referral consultations. This means thorough knowledge of the variety of services we offer, which is a lot!
Assisting waiting clients through the consultation process
Managing client enquiries and providing general advice
Applying triage to incoming calls and waiting patients
Following up on patients to ensure intended outcomes have been achieved
Maintaining client and patient files to ensure accuracy of records
Working closely with the rest of the team to ensure our standards of care are met at every interaction
And last but most importantly – adding your unique personality and value to the client experience

About You

This role requires exceptional communication and interpersonal skills as well as great attention to detail and time management skills. Veterinary environments can get emotional and demanding at times so being able to remain calm and professional while attending to client needs is an absolute must for this role.

On a personal note, you’re driven and passionate about carving out a niche role for yourself in a veterinary setting. You enjoy building relationships with people and instinctively know what questions you need to ask and offer to serve them and their pets in the best possible way. Knowing that you’ve added value to someone’s day – makes your day!

Ideally, we’d like someone with Cert IV level nursing knowledge and relevant practice experience, however superior interpersonal skills and a can - do attitude towards learning and self – development in place of this will definitely put you in the running.

So if you’re after a new and challenging role in an Advanced general practice then we welcome your application. Please include both a cover letter explaining why you’re the best fit for this role as well as a CV of your previous employment experience.

Email enquiries or applications to: jobs@thevetpractice.com.au

P.S: if you’d like to find out more about what we do and the services we offer, check us out at www.thevetpractice.com.au

Pet Doctors Palm Beach, Gold Coast, QLD (posted 29th November) Part Time Customer Service/Receptionist

PART TIME CUSTOMER SERVICE/RECEPTION OPPORTUNITY

Company Background
Pet Doctors is a progressive small animal practice with first class veterinary facilities and a wonderful team dedicated to their profession. We are located in Palm Beach on the Southern end of the Gold Coast. Our team of 2 vets, 5 nurses and 2 support staff strive to provide consistent exceptional service for all our clients. Pet Doctors has a strong organisational culture geared towards employee development and satisfaction.

Your Role Requirements
As a permanent part time member of our Veterinary team you will be rostered with regular hours with an increase in rostered hours during periods when other staff are on annual leave or study leave. As a Customer Service/Receptionist you will be required to assist our Veterinary team and contribute to the daily operations of our team to ensure our patients and clients receive the highest standard of veterinary care and customer service. Additionally your duties will include but are not limited to:

Reception duties/Customer Service
Assist in the ordering and maintenance of stock/inventory control
Process customer special orders and requests
Triage patients
Conduct patient recalls
Manage the vets daily schedule
Provide clients with product and service information
Assist in the mentoring of junior nursing staff
Assist the Veterinary Nursing team if required
Contribute in developing policy relating to Customer Service
Represent Pet Doctors in any community-based events
Perform Cleaning Duties

Our ideal candidate
Will possess the following key attributes:

A minimum of 2-3 years’ experience in a Customer Service/Reception position within the Veterinary industry with a Certificate IV in Veterinary Nursing
Calm under pressure, with an energetic personality coupled with a professional “can do” attitude towards your work that will make you stand out from the rest
Highly developed interpersonal skills
Exceptional time management and organisational skills
A demonstrated ability to work with honesty and integrity in a close highly respected team environment
Highly motivated with a strong work ethic
The ability to perform a range of Customer Service/Reception activities to very high standards with confidence.
A demonstrated ability to use Rx Works and Microsoft programs
A desire to continually learn and grow in a Customer focused /Veterinary capacity.

The Position
This is a permanent part time position Monday-Saturday with a minimum of 20 hours per week with a starting salary commensurate of the successful applicants experience with consideration of the industry award, plus super, and opportunities for career development. A uniform will be supplied.

Further Information
If you would like further information about our company please visit our website www.petdoctors.com.au or www.facebook.com/PetDoctorsPalmBeach

Apply Today
Applications are to be addressed to Selena Brown and include a cover letter providing a brief statement of your suitability for this role, along with your detailed resume.

PLEASE NOTE: this role requires an Experienced Veterinary Receptionist with Cert IV qualifications, only applications outlining these requirements and the key attributes above will be considered for this role, thank you.

This role is available to start as soon as possible for the right person, so don’t miss this great opportunity, apply today!

Applications can be sent to:
Email: selena@petdoctors.com.au

Vetcall Mudgeeraba, Gold Coast, QLD (posted 27th November) Full or Part Time Receptionist

Vetcall Mudgeeraba is an established veterinary clinic that offers amazing veterinary care to the residents of the Gold Coast. We recognise the significance of pets and the place they hold in our families and our passionate and dedicated team are committed to providing a high level of customer service to our valued clients. We offer high standards of customer service with fantastic animal care and we have great relationships with our clients.

An exciting opportunity has arisen for a Veterinary Receptionist to join our fantastic team of 3 vets and 6 nurses. The right candidate will possess a positive attitude and have a passion for animals, the recipe for providing superior care. We are able to offer Part-Time or Full-Time hours for the right candidate.

What we are looking for:

A minimum 1-2 years’ experience in Reception duties / Veterinary Nursing
The ability to work well within a team environment and work autonomously.
Possess excellent customer service and communication skills.
Be able to multi-task, remain calm under pressure and be detail orientated.
A willingness to learn and inform our clients about animal health products.

Duties include, but are not limited to:

Managing multiple incoming telephone lines as well as serving clients.
Booking appointments and Ezyvet diary management.
Taking payments and balancing the till at the end of the day.
Product sales and client education.
Ordering stock and general stock control duties
Computer data entry and general administration.
Managing the reminder system and sending out client letters.
Unpacking of daily orders and stocking shelves.
Ensuring front of house is always clean and presentable.

For more information about our clinic, visit us at https://vetcallmudgeeraba.com.au/

Our clinic is part of National Veterinary Care (NVC), a group of 100 clinics located across Australia and New Zealand. What makes us different?

Sounds great! How do I apply?
Submit your CV and Cover Letter to https://nvcltd.applynow.net.au/jobs/NVC843-veterinary-receptionist

Wellpets Kallangur, Moreton Bay Region, QLD (posted 22nd November) Full Time Practice Manager

Established in1995, Wellpets Kallangur is a small animal practice, providing veterinary services at the highest level to the pets of Kallangur and surrounding suburbs. We are committed to delivering friendly, professional and compassionate healthcare and just like our name suggests, we have a focus on maintaining our patients' wellness in addition to treating their illnesses.

We are seeking an experienced Full-Time Practice Manager to lead our fantastic team!

You will have experience within the Veterinary industry and be passionate about both people and pets. As part of the National Veterinary Care network we support you to achieve the highest standards through ongoing professional development opportunities and great systems and support teams

What we are looking for:

Certificate IV Vet Nursing qualifications preferred and minimum 3 years practical experience crucial
Preferably, experience in practice/business management
A commitment to provide exceptional patient care
Leadership strength and exceptional client relationship building skills.
Flexibility to work across a Monday - Saturday roster

What’s on offer?

The opportunity to join National Veterinary Care and grow your career in a fast-paced, supportive environment.
Generous remuneration (commensurate with experience) and excellent conditions
Modern equipment and systems to allow you to focus on standards of care
Access to practical training programs through our purpose built veterinary training facilities
Access to one of the strongest networks of veterinary professionals.

For further information, please visit https://wellpets.com.au/

National Veterinary Care (NVC) a group of 100 clinics located across Australia and New Zealand. What makes us different?

Sounds great! How do I apply?
Whether you are seeking a new career direction, a lifestyle change, a challenge or a relocation to a new environment, we would love to have a chat.

Please Apply Now via https://nvcltd.applynow.net.au/jobs/NVC836-practice-manager

RSPCA Epping, North Melbourne, VIC (posted 21st November) Full or Part Time Team Leader, 6 Month Parental Leave Cover

Work for Victoria’s leading animal welfare charity and help us end cruelty to all animals
Exciting leadership opportunity in RSPCA Victoria’s animal health and behaviour team!
Fixed-term full-time or part role, Epping

About the RSPCA

We are a leading animal welfare charity that works to end cruelty to all animals. Our purpose is to work with the community to achieve outstanding animal welfare through education, advocacy, animal care and protection. We achieve this by actively promoting their care and protection through awareness campaigns and education programs. Across Victoria we offer community services including the work undertaken by our Inspectorate, veterinary clinics and animal care teams.
We are an equal opportunity employer committed to fostering an environment that is underpinned by our values: respect, consideration, clarity, accountability, expertise and collaboration.

About the role
RSPCA Victoria have an opportunity for a Vet Nurse Team Leader to join the team! The Vet Nurse Team Leader provides operational and team leadership for employees and volunteers in the day to day care of animals in our veterinary clinic.
Reporting to the Senior Veterinarian, this opportunity will be covering maternity leave for 6 months with the possibility of an extension and will be a full-time or part-time position located in Epping.

This is an incredible opportunity to join a dedicated and passionate team making a difference to animals in need, and in this role, you will:

Manage, lead, train and develop a team of nurses and volunteers;
Oversee and contribute to the daily management of animals within the Epping clinic in a professional and caring manner, including the effective management and resolution of escalated issues;
Contribute to the leadership of the Epping shelter by attending the Seniors meetings at Epping with Client Services and Animal Care colleagues to ensure the effective resolutions of any issues
Completing Surgery, High-volume, Wards and Foster nurse shifts 3 days per week, with 2 days per week focused on admin related tasks
Contribute to the daily operation of the clinic by completing the Nurse rosters, coordinating all clinic orders for consumables and drugs, coordinating the maintenance of clinic equipment, receipting orders in CLV, completing end of month processes such as stock control and wastage.
Contribute to the development and implementation of standard operating procedures and work instructions, and provide education, support and guidance to team members
Ensure a safe working environment whereby employees and volunteers perform their duties safely and adhere all WH&S policies and procedures, including responsibility for undertaking investigations and corrective actions to reduce the risk and likelihood of incidents occurring.

Skills and Experience
The successful candidate will have the following skills and experience:

Previous experience in a leadership role;
Previous experience in a Certified Vet Nurse role, including extensive knowledge of animal anatomy, behaviour, disease recognition and safe handling;
Ability to work in a fast paced and challenging work environment, whilst showing great care and compassion to the animals in our shelter;
Demonstrated experience working collaboratively in a team environment;
A Certificate IV in Vet Nursing (or equivalent);
A current tetanus vaccination;

How to Apply
If you believe you can make a difference to the protection and welfare of all animals then please visit the advertisement for this position on our website at http://www.rspcavic.org to download the position description (top right-hand corner) and to apply online with your CV and supporting cover letter as soon as possible. If you have any queries regarding this role, please contact Dr. Ida Liu, Senior Veterinarian on iliu@rspcavic.org.au or Mary Holly, Nurse team leader on mholly@rspcavic.org.au.

Click Apply Online to submit your application. Applications close Midnight on 23rd December 2019.

The Vet Connection, East Fremantle WA (posted 21st November) Full or Part Time Vet Nurse

the_vet_connection_navy_logo

Are you our new team member?

We are looking for a qualified Veterinary Nurse who would love to join our small dedicated team.

We are a canine and feline only Veterinary Hospital with a premium client focused culture located in the leafy streets of East Fremantle.

Your week will largely involve nursing, with 1 - 2 reception shifts per week. Hours worked are full time however, three quarter time will be considered for the right person.

Our hospital has been recently renovated and is well equipped with Idexx laboratory equipment, Cornerstone software, Surgivet anaesthesia monitoring, digital xray, dental xray, dedicated cat and dog wards and more.

Responsibilities of the Position:

Supervising the flow of the day
Assisting with medical and surgical cases
Performing blood collection, lab work, IV catheterisation
Assisting with dentistry including taking radiographs
Assisting with radiography
Assisting with patient care aligning with fear free practice techniques
Assisting surgeons in theatre
Monitor anaesthesia during surgery and recovery
Teaching student nurses
Liaising with specialist referral centres
Assisting with the development and maintenance of practice procedures
Providing excellent and compassionate customer service to our clients

We are looking for someone who has:

A sense of urgency when preforming daily duties and assisting the Veterinary team
Exceptional time management and organisational skills
Strong personal leadership
Exceptional customer service and strong communication skills
Attention to detail
The desire to teach
New graduates will be considered for this position

To find out more about us, our mission and values and to take a tour of our clinic go to:
www.thevetconnection.com.au

If you think that you may be the person we are looking for, please email a cover letter and your CV to Livia Duncan at manager@thevetconnection.com.au I look forward to hearing from you.

Perth Vet Emergency, Yokine WA (posted 21st November) Full or Part Time Veterinary Nurse Manager

Veterinary Nurse Manager
Perth Vet Emergency, Yokine
Full-Time/Permanent Part-Time

Are you a motivated and compassionate leader who enjoys developing your team?

Challenge yourself in this highly rewarding role by helping to expand the capacity and capabilities of our Veterinary Nursing teams.

We are looking for someone to manage the people aspects of our nursing team to help them provide veterinary services that will delight our clients and patients. This position would ideally suit someone who has a proven history of successfully managing a team and contributing positively to the organisation’s goals. You will have ample opportunity to delve into team dynamics, problem solve and develop skills and abilities among much more. As such, a love of building relationships and inspiring performance is needed to succeed.

About Us

Perth Vet Emergency aims to provide the highest quality emergency veterinary care of animals when they need it. We are committed to working as a team to deliver positive results for our clients and patients, as well as learning from each other and having fun in the process! Our environment is very fast-paced, and we never settle for the status-quo. We have built a reputation for excellence and we are looking for a strong leader to enhance our growing Veterinary Nursing teams.

Main responsibilities relevant for this role include:

Managing a growing team of enthusiastic and passionate nurses.
Mentoring and coaching team members to grow within their roles.
Implementing and compliance of new and existing company policies.
Managing roster co-ordination and budgets.
Involvement in human resource functions such as recruitment, training and development, conflict and performance management and enhancing team culture.
Assist in ensuring ongoing compliance with all relevant legislation, including Workplace Health and Safety requirements.
Form part of the leadership team to develop company strategies and quarterly goals.

To be successful you will have:

A degree with relevant management experience (or equivalent)
High level communication skills with the ability to influence, lead and motivate staff.
Confidence with developing relationships in a positive manner and working cohesively as a team.
A compassionate nature that is motivated by self-improvement and team success.
Proven success with conflict resolution, open conversations and performance management processes.
Relevant or recent experience working within the veterinary or medical field would be highly regarded.
Ability to work shifts that may occur at night, across the weekend and on public holidays.

This is an opportunity to work as part of a caring and enthusiastic team while developing a career in Management with a supportive environment. Please send your application to careers@aes.email quoting reference number PVENM1911 and include:

Your resume
Covering letter addressing the above-mentioned criteria

Lort Smith Animal Hospital, North Melbourne (posted 20th November) Customer Service Officer

Customer Service Officer

Permanent Part time role
Located in North Melbourne
Join Australia’s largest Animal Hospital

Lort Smith’s mission is to improve the health and happiness of animals and the people who care for them. We do this via three very important streams of work; in our hospital by providing exceptional veterinary care and preserving the human-animal bond irrespective of a person’s circumstance; in our adoption centre by providing sanctuary, rehabilitation, welfare and a new home for animals; and through our community outreach programs by promoting responsible pet ownership and nurturing the human-animal bond. To learn more about Lort Smith go to: www.lortsmith.com

Our Customer Service Officers are our first point of contact for clients. The team contribute to the quality care for animals, promote responsible pet ownership, foster awareness of animals and benefits they bring by delivering our vision, mission and values of Lort Smith.

The team are responsible for delivering an exceptional customer experience, growth and reputation of Lort Smith through building rapport, identifying customer needs and managing customer concerns and will deliver peace of mind.

Reporting to the Customer Services Supervisor, your duties will include but not be limited to:

Greet customers and assist them with general enquiries and check them into appointments
Answer phone calls in a timely manner and assist with general enquiries
Ensure appointments are appropriately booked and are managed successfully
Inform customers of the necessary information prior to them attending an appointment
Ensure client/patient information is correct and up to date
Process payments
Escalate any issues or concerns to the duty supervisor
Follow all processes and procedures applicable to your employment

To be successful in your application, you must be able to demonstrate:

A minimum of two years’ experience in a dynamic customer service environment, preferably within a veterinary environment
Ability to work in a dynamic customer service environment, with strong phone/contact centre skills and face to face interaction
Proven experience working in a fast-paced environment
Commitment to the delivery of outstanding customer service
An understanding and empathy for the important role animals play in people’s lives
Developed negotiation skills and ability to have difficult conversations with people in distress
Strong organisational skills and the ability to prioritise and problem solve
A positive and resilient attitude is essential
Ability to be a team player and lead by example
Well-developed computer literacy skills

The successful candidate must have the ability to work a roster involving day, evening, weekend and public holiday shifts.

We are looking to fill this vacancy as soon as possible so if you meet the requirements for the role listed above, please apply via the following link: http://adr.to/2xzv4

Greencross Vets Robina Village, Gold Coast, QLD (posted 19th November) Full Time Practice Manager

Full Time Practice Manager
Robina Village, QLD

Over 1900 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our vets and vet nurses benefit from the resources that the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 140 plus veterinary related businesses in the Greencross Vets family. At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care. We invite you to join Greencross Vets for a rewarding and fulfilling career.

We have an opportunity available at our Robina Village for a Full Time Practice Manager to lead our passionate team! We are looking for an experienced team leader with exceptional communication skills who is ready to drive our business forward using well-developed business, customer service, human resource and operational skills.

The primary responsibilities of this position include:

Managing the day to day operations of our clinic including stock management, staff management and rostering, and maintaining client records;
Leading and developing our team and building a positive team culture;
Ensuring that monthly KPI’s are met;
Overseeing and working in reception;
High level of financial management, including daily reconciliation and managing debt;
Inventory control including ordering and stocktake;
Driving our business forward through creating and implementing local marketing initiatives; and
Delivering outstanding service and care to all patients and owners.

The ideal candidate will possess the following:

Certificate IV in Veterinary Nursing;
Previous experience as a Veterinary Nurse;
Proven experience in team management is highly regarded;
Strong coaching and leadership skills;
Experience with Rx works (preferred but not essential);
Strong communication skills;
Good business acumen;
Exceptional organisation and planning skills.

What we can offer you:

Commitment to your career development through access to continued education;
A veterinary hospital that is purpose built with a complete range of medical and animal surgery facilities, including: Digital Radiology, Ultrasonography, In-house pathology;
Access to a support network of like-minded professionals;
An interesting and varied role.

If this role could be everything that you are looking for and you would like to become part of our highly motivated and successful Greencross team, please send your application, including cover letter and resume, outlining your interest and suitability to:

Dean Robinson
Area Manager
Dean.Robinson@gxltd.com.au

Mosman Veterinary Hospital, Sydney's Lower North Shore, NSW (posted 19th November) Part Time Receptionist

Part-Time Veterinary Receptionist

Mosman Veterinary Hospital is a small animal hospital on Sydney’s Lower North Shore. We are a busy hospital which takes pride in practicing at a high standard and providing exceptional service to our customers and their pets. We are looking for a part time receptionist to join our enthusiastic team.

Your weekly roster will be Monday to Friday only (no weekend work or after hours) and will consist of 20-25 hours per week.

Essential Criteria

Minimum one-year experience working in a veterinary environment
Clear focus of providing exceptional customer service
Excellent communication skills and telephone manner
Comprehensive knowledge of animal nutrition and parasiticides
A positive, can-do attitude
Work well in a team environment
Be highly organised & remain calm under pressure
Maintain a clean working environment
Efficient problem solver
Friendly personality
Possess an eye for detail
Competent with money handling and Eftpos sales
Punctual and reliable

Desired Criteria (but not essential)

Experience using RX Works software
Experience handling dogs & cats
Comprehensive over-the-counter product knowledge

Remuneration based on experience. Commencement date February 2020

If you are passionate about helping clients and their pets, and would like to join our fantastic team, please email your CV and cover letter to:
Liz Garling
Practice Manager
mosmanvetpm@gmail.com

For more information, see www.mosmanvet.com.au and

Animal Emergency Service, Brisbane, QLD (posted 15th November) Nursing Manager Across 2 Locations

Veterinary Nurse Manager
Brisbane (Jindalee and Underwood)
Full-Time/Permanent Part-Time

Are you a motivated and compassionate leader who enjoys developing your team?

Challenge yourself in this highly rewarding role by helping to expand the capacity and capabilities of our Veterinary Nursing teams.

About Us

Animal Emergency Service aims to provide the highest quality emergency veterinary care of animals when they need it. We are committed to working as a team to deliver positive results for our clients and patients, as well as learning from each other and having fun in the process! Our environment is very fast-paced, and we never settle for the status-quo. We have built a reputation for excellence and we are looking for a strong leader to enhance our growing Veterinary Nursing teams.

Main responsibilities relevant for this role include:

Managing a growing team of enthusiastic and passionate nurses.
Mentoring and coaching team members to grow within their roles.
Implementing and compliance of new and existing company policies.
Managing roster co-ordination and budgets.
Involvement in human resource functions such as recruitment, training and development, conflict and performance management and enhancing team culture.
Assist in ensuring ongoing compliance with all relevant legislation, including Workplace Health and Safety requirements.
Form part of the leadership team to develop company strategies and quarterly goals.

To be successful you will have:

A degree with relevant management experience (or equivalent)
High level communication skills with the ability to influence, lead and motivate staff.
Confidence with developing relationships in a positive manner and working cohesively as a team.
A compassionate nature that is motivated by self-improvement and team success.
Proven success with conflict resolution, open conversations and performance management processes.
Relevant or recent experience working within the veterinary or medical field would be highly regarded.
Ability to work shifts that may occur at night, across the weekend and on public holidays.

Your resume
Covering letter addressing the above-mentioned criteria

Stones Corner Vet Surgery, Brisbane (posted 14th November) Part Time Qualified Vet Nurse/Receptionist

Stones Corner Vet Surgery

Part Time Vet Nurse

Stones Corner Vet has felt the “summer rush” all throughout winter so we are searching for a superstar vet nurse to look after our patients as we head into what is bound to be a period of further growth for the practice.

Stones Corner Vet Surgery is a small animal clinic located in inner Brisbane where the veterinary owners work in the clinic alongside you. We are close to public transport and have on-site parking for our staff. The clinic has all the bells and whistles with which to offer our patients the best personalised care. We run RxWorks, Petyeti online bookings, Idexx in-house laboratory, digital general and dental radiographs, and IM3 dentistry. We are friends with regular visiting orthopaedic, internal medicine (including ultrasounds) and cardiac specialists.

In this role, you will not only be nursing. We are looking for the full-package, confident in the consult room, reception and happy to perform the routine cleaning that comes with the territory. The ability to move fast, multi-task, and proactively think ahead is a must. Previous nurse consulting experience would be an advantage. We require a qualified/experienced vet nurse, this is not a role for someone entering the industry.

Duties will include:

Admitting and discharging patients from hospital
Pre-checks for every appointment
Performing inhouse blood tests and cytology
Theatre and surgical procedures
Discussing healthcare and routine medical conditions with owners
Triaging patient care over the phone and upon arrival
Reception duties

The role allows for approx. 25hrs/wk including alternate Saturday mornings. We are however flexible regarding the number of hours on offer as finding the right candidate is paramount to this busy environment. We would expect that you gel well with our team and can follow the protocols and routines that our clients have become accustomed to. Immediate start is ideal.

If you are looking for a change and love best care to patients, clients and the veterinary team, we’d love to hear from you! Please send your resume through to admin@scvets.com.au or call Jodie on 3391 3991 for a confidential chat.

Visit: www.scvets.com.au

Nissen Street Veterinary Surgery, Hervey Bay (posted 13th November)Full and Part Time Vet Nurse / Vet Nurse Practice Manager

nissen_st_logo

Full and Part Time Vet Nurse Positions / Vet Nurse Practice Manager available

Experienced, Veterinary Nurses/Nurse Practice Manager are required in early 2020 for a new small animal veterinary practice in beautiful Hervey Bay, Queensland.

We are looking for experienced nurses/team leader with excellent communication skills, customer service, human resource and operational skills with at least two years of experience working as a Vet Nurse. Casual employment will be considered on a case by case basis.

Nissen Street Veterinary Surgery is family owned and will operate in central Hervey Bay less than 4km to the beach. With Fraser Island and the sandy straits on our doorstep Hervey Bay offers a relaxed easy living, low cost lifestyle with many different sports, activities and associations to choose from.

Being a new large dedicated purpose-built building has allowed the optimisation of the layout to provide for efficient and practical workflow and will be fitted out with best practice equipment.

The clinic is being established with a strong team focus and all employees will be encouraged to work across their full competency range. If you see yourself as a team player who likes to work in an easy-going highly cooperative workplace then this opportunity is for you. As part of this productive and motivated team your vision will be to provide best practice preventative health programs and quality medical and surgical treatments to small animal patients while ensuring a special relaxed experience for their owners.

We offer a supportive enjoyable working environment where your ideas will be listened to and valued. We are looking for staff that can work independently as well as work well as part of a team. Reward for effort will be reflected in your above award remuneration package.

The roster will include weekdays and weekends as required and negotiated within the team. The team will be comprised of highly professional staff that understand the challenges of a modern lifestyle. Assistance with accommodation can be arranged and overseas applicants will be considered.

If you are highly motivated and would enjoy being part of the initial team for this new surgery and will enjoy watching it grow where you can encourage new staff as they join the clinic, we would be keen to hear from you. Please send in your resume including your preferred work hours.

Email: nissenstreetvet@gmail.com

All enquiries will be treated as strictly confidential.

Greencross Vets, North Shore, Sydney (posted 13th November) Full Time Qualified Practice Manager - Nursing Experience

Greencross Vets

Full Time Practice Manager
Ku-Ring-Gai, NSW

We have an opportunity available at our Ku-Ring-Gai clinic for a Full Time Practice Manager to lead our passionate team! We are looking for an experienced team leader with exceptional communication skills who is ready to drive our business forward using well-developed business, customer service, human resource and operational skills.

The primary responsibilities of this position include:

Managing the day to day operations of our clinic including: stock management, staff management and rostering, and maintaining client records;
Leading and developing our team and building a positive team culture;
Ensuring that monthly KPI’s are met;
Overseeing and working in reception;
High level of financial management, including daily reconciliation and managing debt;
Inventory control including ordering and stocktake;
Driving our business forward through creating and implementing local marketing initiatives; and
Delivering outstanding service and care to all patients and owners.

The ideal candidate will possess the following:

Certificate IV in Veterinary Nursing;
Previous experience as a Veterinary Nurse;
Proven experience in team management is highly regarded;
Strong coaching and leadership skills;
Experience with Rx works (preferred but not essential);
Strong communication skills;
Good business acumen;
Exceptional organisation and planning skills.

What we can offer you:

Commitment to your career development through access to continued education;
A veterinary hospital that is purpose built with a complete range of medical and animal surgery facilities, including: Digital Radiology, Animal CT Scanning, Ultrasonography, In-house pathology;
Access to a support network of like-minded professionals;
An interesting and varied role.

Glenn Nettlefold
Area Manager
Glenn.Nettlefold@gxltd.com.au

RSPCA, Yagoona, NSW (posted 12th November) Full Time Receptionist

Veterinary Receptionist

RSPCA NSW is committed to the care and welfare of animals, providing extensive professional facilities, including fully-equipped veterinary hospitals and our state-wide shelter network, with hundreds of staff across New South Wales to care for animals.

We are currently searching for an experienced receptionist to join our team on a fixed term full-time basis. Our receptionists are the first point of contact for the public and are responsible for ensuring a continued high level of customer service within our veterinary hospital. This role will also be required to carry out several administrative duties to support the operations of our veterinary hospital.

The successful candidates will be required to work shifts between the hours of 7:30am – 8:00pm on a seven-day rotating roster, including regular weekends and some public holidays.

On a day-to-day basis you will perform reception and administrative duties, including:

Answer a variety of phone calls and making appointments for veterinary services
Greet all visitors and customers to the hospital
Keep the reception and waiting area clean
Communicate with veterinarians, nurses, customers and other departments within RSPCA NSW
Recommend retail and preventative products to pet parents
Keep reception and consult rooms well stocked
Carry out general administration duties, including completing daily notifications and invoicing for council contracts, transferring internal invoices and supporting the accounts team as required

To be successful in this role, candidates will possess the following skills and experience:

Previous experience in reception and customer service
Ability to build outstanding rapport with a variety of clients
A love of animals and passion for helping people and their pets
Strong communication skills, both written and verbal
Excellent time management and prioritising skills
Attention to detail, punctuality and reliability
Team player and can-do attitude
Strong customer service skills, and the ability to empathise and remain compassionate in a busy and varied role

To be considered for this role, please submit your CV and cover letter addressing the selection criteria in one document to Deanna Sorensen at dsorensen@rspcansw.org.au

Animal Options Veterinary Clinic, Ormeau (posted 11th November) Full or Part Time Experienced Practice Manager

Animal Options Vet Clinic

Part Time or Full-Time

Practice Manager

Amazing Opportunity for a Practice Manager willing to apply your skills and develop your career

Do you like to work with a motivated team and pro-active clients?
Do you like to look after your team and make sure everyone is having a happy day?
Do you like to have a lunch break without interruptions and have no overtime or after hours?

Who we are?

We are an independent progressive vet clinic located in Ormeau – Gold Coast Corridor, that offers conventional & integrative treatment to cats and dogs, such as Acupuncture, Laser Therapy, Home prepared diets etc.

The practice is only a 30min drive from Gold Coast City or Brisbane, with easy access to the M1 either North or Southbound.

We live and work by our core values every day to provide our clients and their pets the best experience in a vet practice. We focus on career development and a healthy work-life balance. Together we developed our core values and we live by them: Passion for Care, Team Work, Positive Experience, Integrative Medicine, Accountability,

Now we know very well how working day in, day out in a vet practice can be challenging, exhausting and sometimes stressful. This is why we believe that a light, fun, reliable, accountable environment where people communicate openly and directly is paramount to sustain a healthy work atmosphere. At Animal Options we are fortunate enough to have such an environment which allows us to care for our clients, pets, staff members and ourselves in the best possible way. We would love to find another likeminded individual to join our team.

What we believe?

All our clients deserve the time to be heard and vets deserve to not be rushed when examining a pet, therefore all consults are 30 mins and we also offer extended 1h consultations as an option.
We regular have meetings and seek staff feedback, work on everyone’s strength.
Animals should be vaccinated appropriately to their needs. We recommend titre testing and 3 yearly vaccination protocols.
We run a cat adoption program and have been steadily increasing our feline clientele.
We appreciate our work environment. Vet professionals deal with stressed clients and heartbreaking conditions, we act proactively to support your mental health and create a workplace where you feel safe and cared for.

Who are our clients?

Progressive thinking and highly engaged
Open minded and Dedicated
Most have insurance and are willing to provide good medicine

Who are you?

An experienced Practice Manager or other management positions
Able to train and coach staff – strong leadership skills and willing to develop them
Help people to work to their strengths
Attention to detail and proactive – you don’t bring problems, you bring solutions
An enthusiastic communicator – sharing your findings and discussing options with the team members
Believe that teamwork is the key to everyone’s success
Interest in further develop a business career

What we offer?

A great loyal team of nurses and vets that will look after each other
A calm and receptive working environment, cake on your birthday, a break when you need it and attention when you request. We aren’t a fast-pace, multi-tasking, back-to-back consultation practice. We value quality over quantity.
An opportunity to develop and grow an area of your interest.
Flexibility in schedule and approx. 30h-40h/week
NO after hours, everything happens between 8am and 6pm Mon-Fri and 8am to 1pm on Sat.
CPD allowance and access to VIN
Paid annual leave
Generous remuneration based on experience and willingness to learn and develop the practice

Please send your resume and cover letter to Dr Anna on annaabdala@animaloptionsvetclinic.com.au

St George Animal Hospital, Carlton, NSW (posted 8th November) Full Time Senior Vet Nurse

Senior veterinary nurse permanent full-time

We are currently looking for an experienced senior nurse to join our friendly team here at St George Animal Hospital.

We are looking for a friendly, highly motivated and enthusiastic nurse to join our team. We are a very busy practice, so an ability to work well under pressure, have good attention to detail and great time management is a must. Our nurses are very hands on and have gained many skills such as blood collection, catheter placement and monitoring anaesthetics.

We are opened 7 days a week. Our working hours are Monday - Friday 7:30am - 8:00pm and Saturday and Sundays 7:30 - 4:00pm. The candidate will be required to work Monday-Friday with an occasional weekend shift.

Attributes which are essential:

Minimum of 3 years paid experience
Certificate IV in Veterinary Nursing or equivalent
Excellent personal presentation and punctuality are required.
Outstanding phone manner and customer service skills
Ability to solve high pressure problems and work efficiently
Ability to prioritise tasks and complete things in a timely manner.
Must be able to work both independently and as a team
Ability to maintain a tidy and clean environment.
Excellent communication skills with staff/cliental.
The applicant must be confident and effective with their cat and dog handling skills.
Attention to detail is a must.
Ability to monitor anaesthetics without supervision
Blood collection and catheter placement skills would be an advantage
Must be available for immediate to 3 week start

If you think you would fit well into our team, please send your CV to Shelton Smith at shelton@sgah.com.au.

For more information, see www.sgah.com.au and

West End Veterinary Surgery, Inner Southern Brsbane, QLD (posted 6th November) Full Time or Casual Receptionist

Full Time or Casual Veterinary Receptionist, West End Brisbane

WHO ARE WE?
West End Veterinary Surgery is a much-loved practice in the heart of a wonderful inner-city community. We are situated on the main street and surrounded by cafes, restaurants, shops and the buzz of city/suburban life.

We are a proud private hospital providing only best medicine and cutting-edge technology and our service model is contemporary, excellent and agile. We are tech savvy and fully integrated with the latest digital clinical equipment BM5 monitoring, iM3 Dental, ultrasound, radiography plus EzyVet and Smartflow software.

Our patients are the reason we come to work. We love to enjoy our days (and by that we mean our careers), but we are not afraid of working hard at the same time. We are proud to have a caring and educated clientele who are committed to providing the very best veterinary care.

WHAT DO WE WANT?
An experienced Veterinary Receptionist to join our team.

Our ideal candidate will have a minimum of two (2) years of experience in a Receptionist/Customer Service role and have the following qualities; be a happy and confident person with a positive can-do attitude, attention to detail, reliability, happy to work autonomously.

Previous Veterinary Reception work with EzyVet is highly regarded and we would consider the role also suitable for a Veterinary Technologist looking to extend their role into a more Reception/Administrative focus.

If you have a great attitude, love to be the first point of contact via the phone, complete all administrative tasks, drive a team of excellence and want to provide the best service to the most amazing bunch of patients on the planet, then this job is your dream.

This is a Monday – Friday role and we have full time work available.

WHAT IS ON OFFER FOR YOU?
A rewarding role working with a truly wonderful community of patients and clients to realise complete wellness. Our hospital is a great learning environment and we are all positive people who like to get the job done. We want our Receptionist to be central to our business as we grow and look forward to welcoming a new personality into our team.

HOW TO APPLY?
We are very excited to be offering this position – new role created for immediate start. If you can see yourself as part of our young, progressive and fun practice where we only offer the best medicine, then APPLY NOW!

Applications via email to Practice Manager info@westendvet.com.au

Eastern Hills Veterinary Centre, Mundaring, WA (posted 5th November) Full Time Senior Vet Nurse

Senior Vet Nurse Required.

We require an experienced (at least 3 years) veterinary nurse to join our caring and professional team.

Are you an organised, caring and competent nurse? We need somebody with a can do attitude, who takes responsibility and is a good listener and communicator. As a senior nurse, you would be involved in organisation and planning of the work load and protocols, training of staff and of course handling and care of patients.

We are a small friendly practice that strives to provide a high standard of care to our patients, and to form good bonds with our lovely clients.

We have the latest Idexx lab equipment and nursing staff perform a variety of laboratory procedures for us.

We also have capnography, dental radiographic equipment, and perform some orthopaedic surgical procedures.

We actively encourage staff improvement through CE and development of skills.

We are actively promoting “Fear free” protocols to help our patients be as stress free as possible.

Our position is for a primarily surgical nurse, but would involve some reception duties. Veterinary nurse registration is essential, and advanced nursing training is desirable.

Remuneration is above award and commensurate with experience.

Please send resume to Russell at info@easternhillsvet.com.au

For more information, see www.easternhillsvet.com.au and

Rose Bay Veterinary Hospital, Sydney's Eastern Suburbs, NSW (posted 1st November) Full Time Senior Vet Nurse

Senior vet nurse permanent full time - immediate start

We are currently looking for an experienced nurse to join our friendly team here at Rose Bay Veterinary Hospital.

Rose Bay Veterinary Hospital is a small animal hospital in Sydney's eastern suburbs, with views of the harbor and a dog beach just across the road. Our hospital is very well equipped with radiography, ultrasound, dental xrays, in house IDEXX blood analyzer and Doppler blood pressure monitor.

We are looking for a nurse to fill both surgical and hospital nursing duties as well as front of house reception work, handling phone calls and answering client inquiries. We are a busy practice so an ability to multi-task and good time management skills are a necessity.

Our nurses are very hands on, placing catheters, drawing blood samples and working closely alongside the vets to ensure our patients receive the best care possible.

Our ideal candidate has the following:

Certificate IV in Veterinary Nursing or equivalent
Confident with blood draws and catheter placement and confident monitoring of anaesthesia
Outstanding customer service and phone manner
Ability to work well within a team
A great sense of humour
Ability to go between reception work and surgical nursing duties
And a great delight for cake and coffee!

We are looking for a nurse to join us for rotating shifts Monday to Friday with 1 in 4 Saturdays.

If you think this role would suit you please get in touch, we would love to hear from you. Email application to
Rachaeloatway@rosebayvet.com.au

Greencross Vets Tuggeranong, Calwell, ACT (posted 30th October) Part Time Receptionist

Part Time Veterinary Receptionist
Greencross Tuggeranong, ACT

An exciting opportunity exists for an experienced Part Time Veterinary Receptionist to join our passionate team at our Tuggeranong, ACT clinic. This role would suit a proactive and professional receptionist that has a passion for people and pets and is seeking to continually develop their skills.

The primary responsibilities of this position include:

Delivering outstanding personalised service and care to both patients and owners;
First point of contact for clients, handling client enquiries, scheduling appointments, managing client accounts, admitting and discharging patients;
Participating as an enthusiastic team member with a positive ‘go getter’ attitude.

The ideal candidate will possess the following skills:

Exceptional customer service and communication skills;
Excellent computer skills with experience in RX Works an advantage;
Effective time management and organisational skills with the ability to multitask;
Ability to work well within an exciting and vibrant team environment;
Ability to maintain a calm disposition while managing a busy dynamic customer service and education centre.

What we can offer you:

An interesting and varied role;
Commitment to your career development through access to continued education and ongoing mentorship;
Access to a support network of like-minded professionals;
A dynamic and supportive team environment.

To become part of the Greencross team, please send your application; including a cover letter and resume, outlining your suitability against the above mentioned selection criteria to:

Ben Goddard
Veterinary Directory
ben.goddard@greencrossvet.com.au

Stones Corner Vet Surgery, Inner Brisbane, QLD (posted 29th October) Receptionist

Veterinary Receptionist

Stones Corner Vet has felt the “summer rush” all throughout winter so we are searching for a special someone to look after our pet-parents as we head into what is bound to be a period of further growth for the practice.

In this role, you will be mainly on reception. Previous customer service experience managing multiple phonelines as well as face-to-face customers is essential. The ability to multi-task, and proactively think ahead is a must. We are looking for a mature outlook and someone that loves front of house, as this is not a stepping stone towards a clinical vet nursing career.

Duties will include:

Scheduling appointments and surgeries
Taking payment including use of EFTPOS machine
Discussing healthcare and routine medical conditions with owners
Triaging patient care over the phone and upon arrival
Admitting and discharging patients from hospital
Inventory control
Data entry

The role includes alternate Saturday mornings however we are flexible regarding the number of hours on offer as finding the right candidate is paramount to this busy environment. We would expect that you gel well with our team and can follow the protocols and routines that our clients have become accustomed to. Because we are a veterinary clinic, those with previous professional experience in the pet care industry, such as a vet clinic or pet shop would be highly regarded. An affinity and confidence with animals is a must. Immediate start is ideal.

If this sounds like your dream job, we’d love to hear from you! Please send your resume through to admin@scvets.com.au or call Jodie on 07 3391 3991 for a confidential chat.

New Lambton Veterinary Clinic, Broadmeadow, NSW (posted 28th October) Full or Part Time Practice Manager

Hi, Fiona here! I’m the founder and owner of New Lambton Veterinary Clinic. It was over 20 years ago now I started doing veterinary house calls from the back of my Mitsubishi Sigma Station Wagon! No kidding veterinary practice was different then! I always had dreams of creating something more permanent and was able to open our own ‘bricks and mortar’ clinic in New Lambton a couple of years later. It was little, but the team and I worked our backsides off to get it up and running… And in 2015 we had grown to the size that required a modern, large, purpose built, multi vet facility in Broadmeadow.

With the clinic increasingly busy, we are looking for a Practice Manager Extraordinaire to join us. Essentially, the PM Extraordinaire will be my ‘right hand’, as balancing running the day to day operations alongside the clinical case load is exhausting!

The person I am looking for will be someone who:

Aligns with our core values of respectfulness, kindness and passion for excellence;
Has an eye for detail, an organised and methodical approach and can work without their hand being held!
Has excellent communication skills (written and oral) and who is experienced at managing and leading people;
Has a growth mindset and is continually seeking ways to do things better (we are a long standing business with a forward thinking attitude);
Can still manage to enjoy themselves in a high pressure environment!

I’m looking for someone who wants to make this a career rather than just a job. I’m looking for someone who can work together with me to continually improve the clinic and the services we offer... someone ready to take on a integral role in our team. Prior veterinary management experience will be considered favourably.

As you will be working closely with me, you will be well supported. Salary and other benefits will be based on the skills and experience you bring to the role. The role may suit someone looking to work a bit less than FT hours.

If you are the PM Extraordinaire we are looking for then please call 0409 891 405 for more information.

For more information, see www.newlambtonvets.com.au and

Swan Valley Veterinary Centre, West Swan, WA (posted 28th October) Full or Part Time Head Nurse

Head Veterinary Nurse

Full time/Part time - Flexible working hours

Our busy and rapidly expanding clinic in the Swan Valley is seeking a Head Veterinary Nurse. We are looking for someone who can help lead our team of 5 Vet's, 10 nurses and support staff. Our clinic is well equipped and has in house blood machine, digital x-rays, ultrasound machine, dog cafe and agility park on grounds.

We are seeking a hard working, highly motivated and enthusiastic candidate who must possess the following attributes:

Minimum 5 years qualified experience.
Registered with the Veterinary Surgeons board.
High organisational skills and high attention to detail.
Ability to lead a team with a busy case load.
Strong communication skills and ability to multitask.
Exceptional patient care and customer service skills.
Previous experience in leadership roll.
Hands on and able to competently place Iv catheters, draw bloods, monitor anaesthesia, assist in a variety of surgeries including orthopaedic, taking radiograph's and stock ordering.

Remuneration is above award and pending on experience.

For more information or to apply, please contact Kylie Patterson on 08 9296 4206 or kylie@swanvalleyvet.com.au

Visit us www.swanvalleyvet.com.au and

Monash Veterinary Clinic, Oakleigh East, VIC (posted 25th October)

FULL TIME VETERINARY NURSE POSITION

Monash Veterinary Clinic has an exciting opportunity for someone that is enthusiastic and highly motivated to join our busy small animal practice in the South Eastern suburbs of Melbourne. The position is a new position and the successful applicant will be joining our current team of 7 full time vets, 2 part time vets, and 12 nurses. We are seeking someone that is passionate about patient care, and an ability to provide a high level of veterinary nursing service and advice. The position is suited to nurses with experience.

The successful applicant will be working as a hospital and receptionist veterinary nurse that will cover most areas of veterinary nursing. The position is full time consisting of four 8 hour weekday shifts and one in two Saturdays, and one in three Sundays, with one day off per week (to make up for weekend work).

Our clinic is extremely busy and our staff are our back bone. We pride ourselves in the services we provide; referring little and providing high quality service to our clients. We work in a purpose built facility complete with all the gadgets. Our case load consists of interesting breeding/reproduction cases, orthopaedic and soft tissue surgery, internal medicine, infectious diseases plus more.

This position is suited to qualified veterinary nurses with a passion for helping both animals and clients, a desire for improving their skill set in the profession and excellent customer service skills. We have a range of current nurses, with anywhere from 3-30+ years of experience, ready and willing to help support the successful candidate.

The position is available immediately and interested applicants should email their cover letter and curriculum vitae to:

Nicola Dvorscek
Monash Veterinary Clinic
1662 Dandenong Road
Oakleigh East
Victoria 3166
jobsatmonashvet@gmail.com

For more information, see www.monashvet.com.au and

Greencross Vets Toombul, Nundah, QLD (posted 24th October) Full Time Practice Manager

Full Time Practice Manager
Toombul, QLD

Over 1900 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our team benefit from the resources that the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 140 plus veterinary related businesses in the Greencross Vets family. At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care. We invite you to join Greencross Vets for a rewarding and fulfilling career.

We have an opportunity available at our Toombul clinic for a Full Time Practice Manager to lead our passionate team! We are looking for an experienced team leader with exceptional communication skills who is ready to drive our business forward using well-developed business, customer service, human resource and operational skills.

The primary responsibilities of this position include:

Managing the day to day operations of our clinic including stock management, staff management and rostering, and maintaining client records;
Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care;
Leading and developing our team and building a positive team culture;
Ensuring that monthly KPI’s are met;
Driving our business forward through creating and implementing local marketing initiatives; and
Delivering outstanding service and care to all patients and owners.

The ideal candidate will possess the following:

Certificate IV in Veterinary Nursing;
Previous experience as a Veterinary Nurse;
Proven experience in team management is highly regarded;
Strong coaching and leadership skills;
Experience with Rx works (preferred but not essential);
Strong communication skills;
Good business acumen; and
Exceptional organisation and planning skills.

What we can offer you:

Commitment to your career development through access to continued education;
Access to a support network of like-minded professionals; and
An interesting and varied role.

Mitch Proestos

Area Manager
mitch.proestos@gxltd.com.au

Animal Referral Hospital Essendon, North-West Melbourne, VIC (posted 24th October) Part Time or Casual Evenings Triage/Reception Nurse

Emergency & Critical Care Nurse
The Animal Referral Hospital – Essendon Fields, VIC
Job number: MB1912

Customer Service / Reception - Triage Nurse
Casual / Permanent Part time (Evenings) 12-30 hours p/w
Above award salary

The Animal Referral Hospital (ARH) Essendon has a 24 hour per day, 7 days a week, dedicated emergency and critical care (ECC) service. The hospital is staffed with an outstanding team of emergency veterinarians and nurses working alongside specialists in ECC / internal medicine and surgery. We aim to provide a responsive, comprehensive emergency and referral service to Victorian veterinarians, their clients and their patients. We provide high professional and clinical standards, which are tempered with genuine care and compassion.

The Role
The role is primarily responsible for front of house reception and triage of incoming patients to the emergency department and providing exceptional customer service.

Reception-Triage is an autonomous nursing role and essential to patient safety and the efficient delivery of emergency care. Reception is the first point of clinical contact for all customers and their pets presenting to ARH emergency department and the point at which care begins.

Duties and responsibilities include but are not limited to;

Provide a welcoming and professional atmosphere for clients with exceptional customer service, face to face and over the phone
Perform basic patient assessment / reassessment
Sort patients into priority groups according to guidelines
Support the veterinarians and nurses, liaise knowledgeably and accurately with staff and clients.
Providing continuous improvement in the area of practice
Reception administration duties and support
Cash handling, eftpos and bank reconciliation
General housekeeping

About you
You possess a friendly and professional disposition, have excellent communication, organisation and time management skills a passion for achieving outcomes and will flourish in a face paced, team environment. Intermediate Microsoft Office skills is required and knowledge of RX Works is preferable (but is not essential). On-job training will be provided with ongoing support however applicants must possess the ability to work unsupervised as well as demonstrate reasonable proficiency in nursing skills.

Essential Attributes;

Certificate iv in veterinary nursing or equivalent
Ability to work autonomously and as part of a team
Excellent communication skills
Interest in veterinary emergency & critical care

Desirable attributes

Previous experience in an emergency or specialist hospital
Knowledge of Rx works / Smart flow will be highly regarded (but not essential)

Benefits

Working with a friendly and supportive emergency team
On job training and continuous workplace support from senior nurses and veterinarians
Continuous education and professional development.
Staff discounts & rewards program.
Employee assistance program

This is a PPT evening position consisting of 2 days per week with potential to increase hours. You will be rewarded with the opportunity to showcase your skills and take ownership of your new role, within a highly successful organisation that truly rewards and supports its employees.

To apply, please send your updated resume to recruitment@arhvets.com quoting the job number ‘MB1912’ in the subject line of your email. Applications should be addressed to:
Rachel Scholten
Animal Referral Hospital
72 Hargrave Avenue
Essendon Fields VIC 3040

Bondi Veterinary Hospital, Eastern Sydney, NSW (posted 23rd October) Full Time Senior Vet Nurse

Permanent Full Time Experienced Nurse Wanted at Bondi Vet!

Bondi Vet Hospital is growing and we are hiring another rockstar! We are on the hunt for a full time experienced/ senior nurse. The position is 4 days per week with every second or third Saturday. No Sundays or afterhours. We don’t necessarily require formal qualifications a great warm and friendly attitude, great customer service, a positive attitude, a passion for what you do (must love animals!) and prior experience would be great! Other skills above and beyond nursing such as practice management, social media, photography, inventory control, IT, events management, design, blogging would all be looked upon favourably so be sure to mention if you have other strings to your bow!

Hopefully you've heard of us but we're are a small animal hospital close to Bondi beach with great clients, a fun and friendly young team, above award pay and a really high standard of patient care. We work hard on our team culture and while we work really hard, we all love what we do and look after each other. We believe that every patient matters and we go above and beyond to care for our peeps. Sometimes there are cameras - but don't worry - you'll get used to that!

Please email Elizabeth at info@bondivets.com.au if you or anyone you know may be interested or want to find out more.

Overseas applicants welcome and sponsorship available for the right person, short term accommodation is also available.

See our website www.bondivets.com

Vet HQ, Double Bay, Sydney, NSW (posted 23rd October) Grooming Manager

Head Groomer/ Manager

We are after an experienced groomer with management skills to lead our amazing grooming team.

At Vet HQ, we strive to offer the best customer service and quality grooms and that is why we focus on quality and not quantity.

This is a great opportunity for you to grow and to be part of an amazing vet practice that offers a great team environment, continuing education and a stable working environment.
As well as leading our grooming team, you will also be liaising with our clients on a daily basis.

Your skills and Attributes:

At least 2 years’ experience as a groomer
Management/leadership skills
Scissoring all breeds
Exceptional customer service skills
Intermediate computer skills.

We are offering a great pay rate depending on your experience. If this is the right role for you and you would like to become part of a dynamic and fun team please contact Kate at kate@vethq.com.au

Vet HQ
389 New South Head Road
Double Bay, NSW, 2029
02 9326 1255

Northside Veterinary Specialists, Terrey Hills, NSW (posted 22nd October) Full Time Receptionist

Full-Time Receptionist

Northside Veterinary Specialists is growing faster than we can keep up! We are looking for an exceptional client-happiness agent to join our friendly team.

We are looking for a full-time receptionist, to work 4 or 5 days a week at our hospital in Sydney's beautiful Northern Beaches.

Our ideal candidate is a bright, personable solution-finder. Previous veterinary experience essential, reception experience favourable.

Remuneration above award and based on experience.

For a confidential discussion or to find out more, please forward your CV and covering letter to admin@northsidevetspecialists.com.au

Kookaburra Veterinary Employment reserves the right to edit or omit any advertisement at our discretion. We take no responsibility for the accuracy of any advertisement shown and will not be liable for any damages of any kind arising under any circumstances.