Vet Nurses and other support staff
Veterinary Receptionist, Admin and Practice Management Roles
Animal Dermatology Clinic, Perth, WA (posted 22nd January) Vet Nurse Practice Administrator
VETERINARY NURSE PRACTICE ADMINISTRATOR WANTED: DO YOU DESERVE A PAY RISE?
The Animal Dermatology Clinic-Perth is seeking an energetic, competent, organised and skilled, full-time senior veterinary nurse to manage our team at the new beautiful referral facility Animalius. This is a new, multi-disciplinary specialist hospital at the cutting edge. The dermatology clinic has an ear clinic and hospital with oto-endoscopy, hearing testing with specialist anaesthesia and imaging support as well as a new laser centre.
We are searching for an outstanding applicant with the ability and enthusiasm to help us support and manage our expanding business at this facility. If you are a specialist nurse working in referral or emergency practice looking for a change; or an experienced nurse in general practice with administrative skills seeking higher financial and workplace rewards, then this may be the opportunity for you. We want an outstanding applicant and we are prepared to pay well for the right person.
Qualifications for the position include a veterinary nursing degree registrable in Australia.
The nursing role is clinical with a large caseload of dogs and cats. The administrative role requires an individual who is organised and efficient. The job entails a significant amount of interaction with owners and their pets. A demonstrated competence in multi-tasking with good verbal and telephone communication skills is an absolute requirement.
Salary will be commensurate with experience, qualification and earnings and subject to negotiation. We are willing to remunerate well above the award rate for the right person.
Interested applicants are invited to submit a letter of application, curriculum vitae, statement of professional goals for this position, and letters from two or more referees to Ms Karla Ramsden, Animal Dermatology Clinic, The Animal Hospital, Murdoch University, Murdoch, Western Australia 6150. Applications can also be emailed to k.ramsden@murdoch.edu.au.
PETstock VET, Midland WA (posted 21st January) Full Time Practice Manager
We are a corporate but we’re a corporate with a difference…our people are at the heart of all we do! PETstock VET is co-located with PETstock and this means that you will be a part of a diverse team of vets, nurses, groomers, and retail team members.
- Are you at the point in your vet nursing career where you are ready for a new challenge?
- Do you have proven experience in management, with strong leadership and team building skills ensuring your team has direction?
- This opportunity is for a Full Time Practice Manager with a minimum of 3 years quality nursing experience, leadership, and manager experience.
- A Cert IV Vet Nursing qualification is desirable but for the right candidate we will consider a slightly different position as well as Part Time/Full Time hours.
- Do you display personal resilience, excellent communication skills and time management?
- This role will also include vet and nurse rostering, stock control, financial budgeting, Ezyvet software management etc.
You will have great support from your direct managers in WA and our wonderful Petstock Vet Support team based in Melbourne.
We are a well-established clinic and team and are moving into our BRAND-NEW clinic next week! We have fantastic facilities, including digital x-ray, dental suite, a full surgical theatre, anesthetic monitoring equipment, oxygen generators and much more!
At Petstock VET, not only do we provide the highest quality care, but our services are also accompanied by the highest quality pet food, accessories, and pet services in our adjoining Petstock stores.
Our Vet hospitals partner with our charity foundation – Petstock Assist to support local animal care, community groups & national pet adoption days. Click this link to find out more about the wonderful work Petstock Assist does every year: https://www.petstock.com.au/assist
100% Australian & family owned & operated, Petstock offers the feel of a local run practice with the benefits of a National brand.
In addition to an awesome working environment:
- Competitive wage (will be dependent on the experience you bring to the role)
- Opportunity to support animal charities as part of our PETstock Assist Charity - https://www.petstock.com.au/assist
- Opportunity to be nominated for our Vet Nurse Scholarship
- Access to a wide support network with like-minded professionals
- Opportunity for a long-term career
- An interesting role where no two days are the same!
- State of the art, purpose-built hospitals including digital Xray, iM3 dental suite, full in-house pathology and more
- You will be recognised for your hard work & passion in our regular awards programs
- Significant employee savings for you, your family & your pets
- Access to PETstock's #petspiration Health & Wellbeing program
- Free mental health counselling support services & discounted health care, banking & financial services
To apply to join our Midland team please visit the PETstock VET Careers homepage – https://www.petstock.com.au/petstocksite/idibu/job/list?job=33450981
Or send your resume directly to Karina klamont@petstock.com.au
Your next exciting role for a company that will value what you bring is just one email away!
Pets Health - O'Halloran Hill Veterinary Centre, Sth Adelaide SA (posted 21st January) Receptionist
Veterinary Receptionist – Part-Time (with hour flexibility)
O'Halloran Hill Vet Centre 100% Family owned and operated
Studying nurses and non-veterinary receptionists encouraged to apply.
Make a genuine difference as you join a team of dedicated veterinary professionals, committed to delivering compassionate, reassuring veterinary care, in a warm and friendly environment.
- Part-time position available (with view to increase hours)
- Salary relevant to experience
- Roster flexibility
- Opportunity for training and development
About Us:
We are 100% family owned and operated. We have 2 practices, O'Halloran Hill Vet Centre and Hilton Vet Centre, which are conveniently located within 17km of each other. For over 20 years, we have delivered veterinary excellence, based on the quality of our service and range of diagnostic equipment. We recognise that our team is the foundation of not just our business, but of our way of life. We are a supportive, close-knit team, built on learning, trust, innovation, and fun.
We are currently seeking an energetic veterinary receptionist (studying nurses and non-veterinary receptionists encouraged to apply). The position is permanent part-time, but flexibility to increase hours to cover leave is a must.
Find out more about us: https://petshealth.com.au/veterinary-team
For this particular role the key elements are:
- A high proficiency for providing exceptional client service
- Committed and passionate about health care and preventive medicine
- Goal orientated and result focused
- A supportive, calm, and optimistic attitude
- Exceptional phone manner
- Ability to juggle multiple things at once
We are looking for someone that:
- Genuinely cares for pets, fellow team members and clients
- Has an enquiring and inquisitive mind
- Understands that attention to detail and documentation is as essential
- Strong interpersonal skills
- Passion for training, skills development, and knowledge sharing
We also offer:
- Discounts for your pet/s
- Roster flexibly – we know the value of life outside of work
- Open management style
- Team-based healthcare delivery
- A job that you'll love and satisfaction of making a difference
We offer a genuinely unique environment and one that encourages quality and excellence in all that we do. Harmony is equally important as is ensuring a great working atmosphere where honesty through transparency builds trust. Make the next step in your career and join us.
To apply, please email your PDF cover letter and resume to: ATTN: Alison Wyld: ohvc@petshealth.com.au
Potts Point Veterinary Hospital, Sydney's Eastern Suburbs, NSW (posted 20th January) Receptionists
Potts Point Veterinary Hospital requires an enthusiastic, multitasking veterinary receptionist to join our small, friendly, busy team to continue to provide excellent patient care & client customer service.
Full-time or Part-time options available.
With NO weekend, no OOH and no PH duties this above award wage Monday - Friday position is the perfect role for someone looking for a work-life balance in the heart of the city.
The role will include:
- Opening reception duties
- Inbound and outbound calls
- Greeting of clients and organising waiting room workflow
- Coordination and booking of appointments
- Receiving & receipting payments
- Office Administration: filing, scanning
- Management of high volume email inbox, sample results, histories
- Repeat prescriptions
- Stock control
Applicants ideally will have prior knowledge & experience in the Veterinary profession and have excellent computer skills including Office software applications.
An appropriate work visa is required.
For more information, or to apply for the position, please email:
Peninsula Vet Emergency and Referral Hospital, Mornington Peninsula VIC (posted 20th January) Nursing Manager
Nursing Manager
About us
At Peninsula Vet Emergency and Referral Hospital, we pride ourselves on having a great team focused environment. Through the collaboration of our entire veterinary team, we strive to provide best practice care for all our patients while maintaining exceptional customer service. Our hospital is multidisciplinary, with a strong medical, surgical and emergency referral team. We also have a visiting anaesthesiologist and cardiologist, and have access to oncology specialists.
Our hospital is a purpose-built facility, equipped with the latest in diagnostic equipment, including CT scanner, full endoscopy suite, and the latest in fluoroscopy and ultrasound technology. The referral services are fully supported by experienced specialty nurses, customer focussed receptionists, and a team of passionate emergency clinicians who provide 24hr care to our patients.
About the role
We have an exciting opportunity for a highly motivated veterinary nurse with strong leadership and management skills to join our team. The role is full-time, Monday to Friday and located at our hospital in Mornington.
The position includes the following responsibilities:
- Lead and supervise the daily operations of the nursing team across the medicine, surgery and emergency departments
- Manage all HR aspects of the nursing team, including recruitment, rostering, and performance management
- Organise sick leave coverage as required - this may include working shifts on occasion where last minute leave cannot be covered
- Identify and implement ways to utilise staff resources to improve efficiency and standards within the departments
- Ensure that monthly nursing KPIs are met by setting and maintaining high standards of patient care and customer service
- Work with the Clinical Supervisor within each department to create and implement training and development plans for the nursing team.
- As a part of the ERH management team, contribute to assessing and updating nursing policies and procedures.
About you
The successful candidate will have and be able to demonstrate the following:
- Certificate IV in Veterinary Nursing
- Proven experience in a team leader or management role
- A professional and positive demeanour
- Ability to build a positive team culture
- Exceptional communication and organisational skills
- A flexible and positive attitude towards work
- Ability to manage stressful situations and high work pressure
- A passion for mentoring nursing staff and inspiring team members to grow and develop.
- Committed to our core values of being passionate, building trust, having fun, growing and evolving, and having compassion and respect.
If this sounds like you, we would love to hear from you!
Please email your cover letter and resume to sarsha@penvetreferral.com.au
Further information
For more information about our hospital, please visit our website:
https://penvetreferral.com.au/
Greencross Vets Lambton, Newcastle, NSW (posted 20th January) Practice Manager
Full Time Practice Manager
Over 2000 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our vets and vet nurses benefit from the resources that one of the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 140 plus veterinary related businesses in the Greencross Vets family. At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care. We invite you to join Greencross Vets for a rewarding and fulfilling career.
Greencross Vets, a pioneer in the Veterinary landscape for over 10 years, are committed to raising the industry bar and we want you to be a part of our journey! An exciting opportunity exists for a Full Time Practice Manager to lead our passionate team at our Lambton clinic. We are seeking an experienced team leader with exceptional communication skills who is ready to drive our business forward using well-developed business, customer service, human resource and operational skills.
The primary responsibilities of this position include:
- Managing the day to day operations of our clinic including stock management, people management and rostering, and maintaining client records;
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care;
- Leading and developing our team and building a positive team culture;
- Ensuring that monthly KPI’s are met;
- Driving our business forward through creating and implementing local marketing initiatives;
- Delivering outstanding service and care to all patients and owners;
The ideal candidate will have the following qualities and expertise:
- Certificate IV in Veterinary Nursing or equivalent;
- 3+ years of experience working as a Veterinary Nurse;
- Proven experience in team management, with strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team;
- Outstanding interpersonal and communication skills;
- Strong work ethic and the ability to show initiative;
- Good business acumen;
- Exceptional time management and organisational skills; and
- A bright and friendly professional with a sense of humour.
What we can offer you:
- An interesting and varied role as well as a dynamic and supportive team environment;
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews;
- Access to a support network of like-minded professionals.
Pay is commensurate with experience and qualifications. If this role is the right one for you, and you would like to become part of the dynamic Greencross team, please email your application, including a cover letter and resume, outlining your suitability against the above-mentioned criteria to:
Rachelle Wells
Area Manager
Rachelle.Wells@greencrossvet.com.au
REC Equine Specialists (REC), Warwick Farm, SW Sydney, NSW (posted 20th January) Administrator
Equine Practice Administrator
REC Equine Specialists (REC) requires a full time Practice Administrator in our busy Warwick Farm office.
REC is a purely equine veterinary practice servicing a wide range of horses and ponies, from miniature to elite race and sport horses. Although we have a proud history and extensive experience servicing the Thoroughbred Racing industry, a wide array of breeds and conditions are treated daily providing the best possible surgical and medical care for the horses of NSW and beyond.
Our practice of registered equine specialist’s services the fields of surgery, medicine and anaesthesia. Our hospital caseload encompasses a combination of referral and primary accessions whilst our ambulatory veterinarians attend all Sydney racetracks and sport/pleasure horse clients in the greater Sydney region.
The successful applicant will assist our team of veterinarians and oversee the day-to-day administrative functions of our Warwick Farm office.
Responsibilities of this position will include but are not limited to:
- Communications with trainers, clients, REC staff and service providers
- Monitoring of the office phone and emails
- Using our veterinary software to generate invoices, add/amend client details and add horse details
- Generating & editing veterinary reports
- Assisting the veterinarians as required (will include occasional horse handling)
The successful candidate will have the following skills and expertise:
- Excellent communication skills (both written and verbal)
- Strong organisational skills, time management and the ability to multi task
- Excellent customer service and attention to detail
- Broad horse industry knowledge including the Thoroughbred Racing Industry
- Confidence around horses with the ability to handle Thoroughbreds.
- Ability to work Monday to Friday from either 8am – 4pm or 9am – 5pm.
Applications including a C.V. and a letter of introduction should be forwarded to applications@randwickequine.com.au
Northside Emergency Veterinary Service, Terrey Hills, NSW (posted 19th January) Weekend ECC Receptionists
Weekend Veterinary Receptionist (Emergency & Critical Care)
Northside Emergency Veterinary Service requires client-focused, empathetic and professional part-time veterinary receptionists for our busy after-hours emergency hospital. We are located on Sydney’s Northern Beaches and work closely alongside Northside Veterinary Specialists.
We are open from 6pm – 8am weeknights and 24/7 on weekends and public holidays. We require part-time veterinary receptionists for day shifts on weekends and public holidays. Shift hours are usually 6am – 3pm.
We are seeking someone who is passionate about reception and customer service. This could suit a vet nurse who would like to transition into an administrative role.
As an emergency hospital, we require someone who is able to work under busy and demanding conditions and manage clients in highly emotional states. You must have initiative, be able to prioritise tasks and have excellent organisational skills.
Due to the hours of work and limited local public transport, applicants must have their own vehicle.
Desired criteria for this role
- Experience in veterinary practice, preferably in an emergency or referral setting
- Reception or customer service experience
- Bubbly, friendly can do attitude
- Customer service focused
- Excellent attention to detail
- Professional and caring phone manner
- Exceptional written and oral communication skills
- Ability to multitask
- Initiative
We can offer you
- A friendly, happy and supportive work environment
- Remuneration above award with shift loadings
- Generous continuing education allowance and study leave
- Employee Assistance Program
- A well-stocked staff kitchen with fresh fruit, snacks and good coffee
- Collaborative team approach to problem solving
Please note: This role is not a pathway to veterinary nursing; you will primarily be working with people not animals.
To apply for this position please phone 0404 662 740.
Mona Vale Veterinary Hospital, Sydney's Northern Beaches, NSW (posted 18th January) Head Nurse & Maternity Leave Practice Manager, sponsorship available
Position: Permanent Nursing Director /Head Nurse & Maternity Leave Practice Manager role
Full-time permanent.
Salary: AU$58,000 to $70,000 pro rata. Negotiable for the right applicant, commensurate with experience and skill set.
Do you thrive on the logistics of keeping a number of balls in the air at once?
Do you want to work in a non-corporate setting, alongside a lovely extended family of twenty workmates, liaising with loyal clients and their companion animals?
Are you drawn to the idea of an active role where every day is new and varied?
Would you like to work in beautiful Mona Vale, on Sydney’s sunny Northern Beaches?
Then what are you waiting for?
WHAT YOU KNOW ALREADY
YOU ARE:
- Someone who wants to help shape the future of our busy and progressive veterinary hospital and reap the rewards.
- A proven manager who inspires a great team spirit and energy.
- A confident “people-person” with such a passion for your work that your infectious self-motivation has an effect on others with whom you work.
- You’re a true chameleon, taking daily workflow scheduling and policy implementation in your stride and you love engaging with our standard operating procedures, and seeing where we can be more efficient, you are not afraid to speak your mind.
- Someone who likes to be valued and rewarded for your hard work, you have useful advice on practical ways to make change for the better, and you are outstanding at putting changes into action.
Someone who loves to teach and inspires others to learn.
- A solutions-focused person, who pays attention to detail while developing respectful work relationships.
- Fluent in English and have excellent communication skills (both written and oral)
- A senior veterinary nurse with Cert IV or equivalent, with a sound knowledge of nursing skills such as anaesthetics, diagnostic imaging, in-house pathology and dentistry.
- Live within one hour’s journey of our hospital during peak hour traffic.
THE POSITION:
We are looking for an experienced veterinary nurse with managerial experience/flair to start immediately.
The role, by its very nature, will be flexible and will be adapted and evolve to achieve the “best fit” for the right person and for our veterinary Hospital
We won’t throw you in the deep end, it is important for us that we have a smooth transition as you take over from our current Practice Manager whilst she is on maternity leave.
- The role will commence as a senior nurse/head nurse role and will shadow the current Practice Manager until March 2020
- Then, the role will take over the reigns as Practice Manager with some head nurse duties while the current Practice Manager is on Maternity leave
- Upon our current Practice Manager’s return from Maternity leave, the role will evolve into a Nursing director role under the current Practice Manager
A full and detailed position description is available on request.
WHAT YOU MIGHT NEED TO KNOW
WE ARE:
- A lovely bunch of people who enjoy each other’s company - 6 experienced vets and 1 recently graduated vet, 6 Cert IV nurses, 1 nurse well on her way on the Cert IV accreditation journey, 2 Cert IV nurses who enjoy the opportunity to escape their little families to help out now and then, 2 kennel hands, a receptionist (who is a Cert IV nurse), a practice manager…… and a partridge in a pear tree!!!!
- A team providing awesome care for the animals of beautiful Mona Vale, on Sydney’s sunny northern beaches. Having done this for more than 30 years, we are blessed with loyal clients. We embrace the philosophy of ‘Fear Free’™ animal care and seek to employ someone who is like-minded.
- Welcoming to injured native animals and have a close association with local welfare groups.
- A hospital that is equipped with digital X-ray, dental X-ray, IM3 dental machine, IDEXX in-house machine, ultrasound machine. We use Rx Works.
- Very supportive of our new team members through our mentoring and induction programme.
- Finalists in the 2020 Northern Beaches Local Business Awards – winners announced in December.
- Members of the Lincoln Institute: https://lincolninstitute.com.au/our-philosophy/
- Remuneration is above the award, with pro rata holidays and holiday loading.
- Paid volunteer leave - aligning with our core values is encouraged and supported.
- Very excited to meet you soon! Please email your application – including a cover letter and resume to Dr Al Moran: mvvhstarnurse@gmail.com
WHY ARE YOU JOINING OUR TEAM?
- Our current Practice Manager, is having her 2nd baby in April 2021- thus we expect her to start maternity leave in March 2021. The role, by its very nature, will be flexible and will be adapted and evolve to achieve the “best fit” for the right person and for Mona Vale Veterinary Hospital.
This full time job will start as soon as you are ready to join us, we appreciate you may need to honour notice with your current employer. Sponsorship considered for the right applicant.
https://www.monavalevet.com.au/ or 
McDowall Veterinary Practice, North Brisbane, QLD (posted 18th January) Receptionist
Receptionist – North Brisbane.
Do you like people as much as pets?
An exciting part time opportunity has become available for a bubbly, professional, customer focused receptionist in a busy, well regarded veterinary practice in North Brisbane.
We are looking for an enthusiastic, outgoing extrovert with an excellent phone manner and strong interpersonal skills. We have built a reputation over a long period of time of providing exceptional service to our clients and as such our new team member would be expected to demonstrate a very high level of service, empathy and compassion.
Ideal Candidates should also possess the following:
- A certificate IV in Veterinary Nursing or equivalent qualification.
- A warm and friendly personality.
- Proven customer service skills with a genuine customer centric and team centric approach.
- Excellent written and verbal communication skills.
- Strong interpersonal skills.
- A desire to always go the “extra mile” for your clients and team members.
- A high level of computer skills.
- The ability to work in a fast paced environment and multitask.
- Strong administrative skills.
- We are looking for a person with an eye for detail that is organised and efficient and has excellent time management skills.
You will be joining a vibrant, friendly team initially working 26 hours a week, Monday through Saturday, with the potential for further hours to cover holiday leave as required. We have created a fun, exciting, supportive work environment where you will be free to grow and fulfil your potential. We are a family owned practice with values of loyalty, trust and appreciation for a job well done.
If this sounds like the ideal opportunity for you, please send a covering letter explaining why you feel you would be an asset to our team, as well as your resume (with the contact details of three referees) to: rob@mcdowallvets.com.au
The Wild Vet Animal Hospital, Glebe, NSW (posted 18th January) Full Time Client Relations/Receptionist
Full-Time Client Relations Superstar
About Us
The Wild Vet is an exotics and small animal hospital based in Glebe, just across the road from the beautiful Blackwattle Bay foreshore walk. We see an enormous variety of domestic pets, from cats and dogs to rabbits, parrots, pythons, fish, and dragons (bearded and water, not Targaryen). With frequent wildlife care on top of our routine consults and cases, no two days are the same.
The Wild Vet is not your average vet hospital. If you’re looking to be a part of a team that cares for possums, lorikeets, and bin chickens as much as the frequent flyer french bulldog, you’re in the right place! We are environmentally focused, strive to provide gold standards of care for all of our patients, and our team is close knit with an emphatic (but not necessarily high quality) radio sing-along not out of the ordinary. We greet all animals and their people as if they’re members of our extended family, and this is especially important for the front of house role.
With the addition of another full time vet at the end of 2020, our team is rapidly growing, and we’re now after an experienced and customer-focused receptionist to be the face of our hospital and command our front of house. You’ll be joining our gaggle of four vets, six nurses, plenty of staff animals, and one practice manager.
About The Role
You will be joining our team as a permanent full-time receptionist / front of house and client relations superstar! The position involves a 40 hour week spread over Monday to Friday, including paid lunch breaks. This reception role will be focused around building and maintaining amazing relationships with our devoted clients and their pets, whilst helping keep the hospital organised and running smoothly.
This means:
- Answering phones promptly and with a smile
- Attending the front desk and greeting clients and their fur babies by name
- Providing recommendations to our clients around parasite control, food, enrichment, and healthcare
- Writing and processing emails
- Keeping patient and client records current in EzyVet
- Liaising with other vet clinics to get histories
- Keeping our day running smoothly with appointment bookings
- Maintaining our spacious reception area and keeping it stocked and looking fab
- Processing payments (including Afterpay)
- Reconciling end of day banking
About You
You are a total legend!
With at least a couple of years working at a vet under your belt, and maybe a bit of vet nursing experience boosting that resume of yours, you’re looking for a clinic that prioritises the care of every animal that walks/slithers/bounds through the door. You want to find a team that has a wicked sense of humour, gets along with one another, and still delivers awesome patient care. You’ve worked with EzyVet before (or are eager to learn the ropes!), and your computer skillz, sorry, skills, are second to none. You have a bright and optimistic personality and a smile on your face even when the day gets a bit hectic. You prioritise excellent customer service, and work efficiently in a team as well as by yourself.
This amazing role is ready to fill immediately, but we are happy to be patient for the perfect candidate. Salary will be commensurate with experience.
If this sounds like your dream role, send your CV and a cover letter to our practice manager, Liz Garling, at admin@thewildvet.com.au. If you’d like some more info or to have a confidential chat about the role, pick up the phone and dial 1300 945 383.
Brunker Road Veterinary Centre, Adamstown, NSW (posted 15th January) Part Time Head Receptionist - Afternoons
Veterinary Nurse – Head Receptionist – Job Share Position - Brunker Road Veterinary Centre
We are seeking a Head Receptionist (job share position) for our busy Centre.
This position is Tuesday to Friday, and every second Saturday. It is a permanent part-time position of 32 hours per averaged week.
Brunker Road Veterinary Centre is an advanced, modern, small animal hospital with an amazing team of 8 veterinarians, and a team of 22 fantastic support staff.
The role covers all aspects of front reception where exceptional professional customer service is essential. This position is a shared role where both Head Receptionists will work closely together.
The role encompasses co-ordinating and attending to all front reception duties, and administration associated with reception. Also including, but not limited to, triage, stock control, scheduling, overseeing staff, and adhering to policies and procedures and WHS standards.
A minimum of 2 years veterinary nursing experience, veterinary reception or veterinary industry experience is required.
Your core role attributes are:
- Outstanding and professional communication skills with a positive, happy and caring attitude, offering premium customer service to all clients, both on the phone & face to face.
- An adept ability and flexibility to manage a fast-paced workflow station and reception area, including a busy phone system.
- You thrive in a team environment, you are self-motivated, and have a “can-do” approach.
- Can multi-task with sound ability to prioritise work requirements as needed.
- Ability to confidently and professionally direct others and also take direction from management.
- Intermediate computer skills, RX Works software prior use an advantage.
Remuneration will be based on experience.
Visit www.brunkerroadvets.com.au for more practice information.
Please note – This position is for veterinary reception only. Nursing is not part of the role.
Please forward a cover letter and resume to the Debbie McPherson, brunkerroadvets@bigpond.com.au
Normanhurst Vet Practice, Sydney Northern Suburbs (posted 15th January) Receptionist
Receptionist
Full time/Part time
As an busy independent vet practice in Sydney’s Northern Suburbs we pride ourselves on the individual service we provide to our clients and their pets. We are looking for an exceptional receptionist who will be the first point of contact for our clients.
The Role:
- Full time or part time
- Usual receptionist duties - booking appointments, answering phones, admin tasks
- Hours between 8am -7pm, with some flexibility
- Mostly Mon-Fri, occasional Saturdays
- Small animal practice
The Candidate
- Positive and friendly attitude
- Ability to work independently and also as part of a team
- Excellent communication skills with clients and other team members
- Veterinary industry experience preferred
- Able to work in a busy environment
- Great organisational skills and attention to detail
We are a very family oriented practice and work hard to help all our team to achieve a work/life balance. We are a very cohesive team who are hoping to find the next member to join us.
If you would like to become part of our team please email your resume and cover letter to michele.elbayeh@normanhurstvet.com.au
For more information, see www.normanhurstvet.com.au and 
Greencross Springvale, SE Melbourne VIC (posted 13th January) Practice Manager
Full Time Practice Manager (Parental Leave Relief)
Springvale, VIC
We are very excited to open the opportunity for a full time Practice Manager (parental leave relief of 6-7 months) to our close-knit supportive team at Greencross Vets Springvale. For 45 years we have delivered exceptional veterinary care to the local community and developed a well-earned reputation for providing unique services to that of a wider area.
Our clinic is in one of Melbourne’s South Eastern hidden gems and is only 30mins from the CBD. Our newest recruit will be joining an amazing team of qualified vets and nurses who are trained in a range of specialty medicine, including Animal Biomechanical, Acupuncture, Exotic nursing, and other boutique services. As an organisation we value a high standard of animal and client care and well-being. These values are perpetually reflected in our culture. Our new recruit will share these values and live them every day amongst our team of legends
We’re looking for an enthusiastic and positive individual who has the following expertise and qualities:
- Certificate IV in Veterinary Nursing or equivalent;
- 3+ years of experience working as a Veterinary Nurse;
- Proven experience in team management, with strong leadership and team building skills;
- A compassionate team player who display resilience and reliability
- A good sense of humour and positive outlook.
- Remarkable communication skills
- Always display personal leadership and embrace change.
The primary responsibilities of this position include:
- Managing the day to day operations of our clinic including stock management, people management and rostering, and maintaining client records;
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care;
- Leading and developing our team and building a positive team culture;
- Ensuring that monthly KPI’s are met;
- Driving our business forward through creating and implementing local marketing initiatives;
- Delivering outstanding service and care to all patients and owners;
What we can offer you:
- An interesting and varied role as well as a dynamic and supportive team environment;
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews;
- Access to a support network of like-minded professionals.
If this role is the right one for you, and you would like to become part of the dynamic Greencross team, please email your application, including a cover letter and resume, outlining your suitability against the above-mentioned criteria to:
Jessica Womersley
Practice Manager
Jessica.Womersley@greencrossvet.com.au
Noosa District Animal Hospital, Sunshine Coast, QLD (posted 13th January) Full Time Practice Manager
At Noosa District Animal Hospital, we understand that pets are a part of the family, a best friend, and an extension of who we are!
Established in July 2008, Noosa District Animal Hospital is the only purpose-built Veterinary Hospital servicing the Noosa area and greater region. Our focus is offering an exceptional level of care and treating beloved pets like they are our own. Our passion for animals is what drives our practice. Our team works together to build strong relationships with clients, offering the very best in terms of quality and animal care.
Our passionate and dedicated clinic is looking for a Full-time Practice Manager to join our friendly and dynamic team. The right candidate will have a commitment and passion for high-level patient and client care and the energy and drive to strive for positive outcomes. We cultivate a fun, friendly and banter positive environment at Noosa District Animal Hospital, and it is important that all of our staff are contributors to our healthy working environment.
What we can offer you:
- Access to practical training programs through our purpose-built Veterinary Training Centres
- Continuing education allowance and study leave for annum
- Access to one of the strongest networks of veterinary professionals
- Endless opportunities with the possibility of working across any one of our NVC clinics in Australia and New Zealand.
This role will require:
- Relevant qualifications and 3 years of work experience as a Veterinary Nurse or Senior Veterinary Nurse
- Ability and the desire to lead, engage and manage a dynamic and high achieving team
- Exceptional customer service skills
- Excellent written and verbal communication skills
- Demonstrated client relationship building skills
- A hard-working and a hands-on approach to your work
- A willingness to roll up your sleeves and get involved at all levels, with positivity, energy and drive
- Effective time management and organisation skills.
- Sound business knowledge and basic financial understanding
For further information, please visit: https://noosaanimalhospital.com.au/
Apply Now!
Please apply online with your CV & Cover Letter!
Dr Paws Altona North, South-West Melbourne, VIC (posted 13th January) Full or Part Time Vet Nurse Manager
Veterinary Nurse Manager
An exciting opportunity for a Veterinary Nurse Manager has become available in either a full or part time capacity. We are looking for a bubbly customer, patient and team focused manager. You will have an exceptional level of customer service, a positive outlook and be willing to learn. You will be responsible for managing client relations in the front of house for the clinic and will work closely with the head veterinarian & head office to continue to develop the teams standards, skills and performance associated with handling and greeting of clients. This role will include general nursing responsibilities and mentorship of trainees so a willingness to teach and support other team members is important. As well as having great interpersonal skills. Previous management experience is not required as we can help you learn this skill, but you do need a passion for learning and be a hard worker.
Overview of key skills for this role include:
- Provide the 'Wow Factor' and initiative in all aspects of the client and patient journey
- Great time management, organisational and administration skills
- Problem solving and decision making skills, and the ability to "run the show"
- Bright, friendly personality
- Take pride in your work, and provide a high level of customer service
- Be reliable and perform independently and as part of a team
What we can offer you:
As a valued team member, you will be working alongside a great, friendly team, and be provided with the opportunity for ongoing training and support through continued education, courses & internal training.
Please email your resume to: altonavet@drpaws.com.au
Animal Referral Hospital Brisbane, Sinnamon Park, QLD (posted 12th January) Receptionist
VETERINARY RECEPTIONIST OPPORTUNITY
Brisbane
A fantastic opportunity has arisen for an experienced and enthusiastic receptionist to join this vibrant and busy 24 hour veterinary specialist and emergency hospital.
- Work with and learn from a highly experienced and supportive team
- Challenging, supportive and encouraging workplace
- Ongoing training and development
About us
The Animal Referral Hospital Brisbane (ARH Brisbane) is part of a well-established group of specialist veterinary and emergency hospitals. Our purpose-designed, state of the art hospital, offers small animal surgery, internal medicine, neurology, and surgical and medical oncology services, in conjunction with an after-hours emergency and critical care service.
Click here to see photos!
ARH Brisbane is a rapidly expanding, busy 24 hour hospital, with exceptional facilities and equipment, which has an exciting opportunity for an experienced and enthusiastic receptionist to join our dynamic and motivated team in our Sinnamon Park hospital. ARH Brisbane provides a 24/7 service therefore the successful applicant would be required to work a range of rotational shifts, which may include evenings, weekends and public holidays.
About you
You have excellent communication, organisation and time management skills and have a passion for quality outcomes and excellent service. You enjoy working in a team environment but can also work individually. If you are flexible, adaptable, organised, and have a positive attitude to work, then you'll fit in nicely with our culture.
The following personal attributes are necessities:
- Well-spoken with a mature approach to the duties of the role
- Supportive team member who demonstrates the desire and ability to work well with all levels and members of the hospital team
The ideal candidate will have a reception background with a minimum of 3 years’ experience in customer service. A previous animal care background is desirable but not essential. An understanding of medical terminology will be highly regarded as will any call centre experience. You will have intermediate Microsoft Office skills, exceptional communication skills and the ability to work autonomously. This is an extremely fast paced role, so the ability to multi-task and think on your feet is essential. Specific duties of the role include, but are not exclusive to:
- Delivering outstanding client experience and customer service to all owners (and their pets!)
- Handling client enquiries professionally in person, by email and over the phone
- Administration duties and associated tasks
- Participating as an enthusiastic team member with a positive, flexible and resilient attitude and approach
What we can offer
ARH Brisbane is an exceptional place to work! We all love it here!
This is an amazing opportunity for a highly motivated, hardworking individual to work and learn in a busy yet friendly and supportive specialty and emergency hospital. Excellent remuneration and benefits are on offer along with the opportunity to acquire new and diverse skill sets. At ARH Brisbane you will develop both professionally and personally in this challenging yet rewarding role, and you will be part of a caring, passionate and skilled team.
The position will commence in Jan/Feb 2021. Applications should include curriculum vitae, a cover letter stating the reasons for seeking the position. Enquiries about the role can be directed to Emma Bennett, Practice Manager, e.bennett@arhvets.com or (07)3172-0593. All applications should be sent to recruitment.eands@gxltd.com.au quoting the job number ES2061
Cat Haven Veterinary Hospital, Shenton Park, WA (posted 12th January) Nursing Team Leader
Clinic Team Leader required for WA’s premier cat welfare organisation
- Part time options
- Incredibly rewarding with extremely high success rate and interesting cases
- Support a team of capable, hard-working nurses and vets
Cat Haven is a busy, open admission shelter that has been in operation since 1961, taking in over 8000 cats and kittens each year. Operating under the Getting to Zero model, we are proud of being able to save more than 90% of the cats that need our help each year and are constantly striving to do more.
With a recent clinic refurb, expanded team and upgraded ways of working, you’ll be amazed at the scope and quality of care that you’re empowered to provide here at Cat Haven. We perform surgeries and medical investigations to the same level, if not more so, than many other clinics. We treat a vast majority of cats, and those which we can’t save are decided based on veterinary and behavioural advice rather than cost constraints. Shelter work is infinitely rewarding, and you’ll get to finish your week knowing you genuinely saved lives and made a difference to the welfare of 8000+ cats a year.
As the Clinic Team Leader, you’ll support a fast-paced clinic as well as having clinical duties in surgery and hospital. We’re a small but busy clinic where no two days are the same and you’ll never get bored. Your role will involve keeping things running smoothly, staff and volunteer training, stock control and supporting the team and Veterinary Services Manager with their day to day activities.
Essential criteria:
- Cert IV in veterinary nursing or equivalent and at least three years of nursing experience
- Proactive, positive approach
- Enjoys a fast pace and the challenge of creating innovative solutions
- Genuine passion for cats and their welfare, including low stress management and handling
Preferred criteria:
- Experience leading a team would be highly desirable
- Experience in a shelter or high volume environment would be ideal
The role would ideally be 4 days per week (plus one Saturday every 4-6 weeks) but this could be negotiated with the right person. To apply, please email your cover letter and CV to samantha.holliday@cathaven.com.au Applications will close when preferred candidates are selected, so don’t delay in submitting your application!
Maraboon Veterinary Surgery, Emerald, Central Highlands (posted 8th January) Senior VN
Maraboon Vet Clinic
The Maraboon Vet Surgery is seeking a qualified Senior Veterinary Nurse with the potential to move into a Hospital Manager position in 2021. We are searching for a new superstar to join our team, long term. This position is fast-paced, high pressure but highly rewarding, working amongst one of the best and more supportive teams in the Central Highlands.
Responsibilities will include
- Hospital and day patient treatment and procedures.
- Surgery patient care (including anaesthetic monitoring).
- Blood sampling, catheterisation and in-house diagnostic testing.
- Consult nurse duties including client education, assisting the veterinarians with consults and billing.
- All basic veterinary nurse duties including cleaning, surgical instrument sterilisation, upholding WHS protocols and patient handling.
- Assisting with reception duties, including taking phone calls, greeting and discharging patients/clients and payment handling.
Work Hours
- Full time hours between 8am and 5.15pm weekdays
- Saturday rotation roster (every 2nd or 3rd weekend) from 8.30am till 2pm
- Nurse call out rotation as required
Essential Selection Criteria
- Minimum 3 years’ experience in a small animal practice
- Certificate IV in veterinary nursing (or similar qualification)
- A genuine love for animals and outstanding animal handling practices
- Strong ability to work in a cohesive team environment as well as independently
- Exceptional work ethic and ability to show initiative
- Quick learning skills and ability to work effectively in emergency/high pressure situations
- A high priority approach to patient and client care/customer service
- Great verbal and written communication skills
- Good skills with computer software including MS Office
- Effective time management and organisational skills
Desired Selection Criteria
- Previous experience with veterinary specific systems including RXWorks and Smartflow software systems
The Clinic
With a strong client and patient network, the Maraboon Veterinary Surgery is a family friendly practice, administering outstanding veterinary service to the Central Highlands area. Located in the largest town of the region, Emerald, MVS prides itself on providing the best veterinary care and education to its customers. MVS is a 5 veterinarian practice with a very high regard for its veterinary nurse team. With a high focus on mentoring and training its employees, low staff turnover and a strong team work ethic, MVS is a highly sought after place of employment. MVS is a
state-of-the-art facility with modern equipment and sleek design.
About Emerald
Located about 2.5 hours west of Rockhampton, Emerald is a large rural town with a population of about 13,000. Emerald is renowned for its mining and agricultural resources. Emerald is the largest town in the Central Highlands region and services many of the other local townships. With 3 shopping centres, cinemas and close proximity to Lake Maraboon, Carnarvon Gorge, and Gemfields region and the beach (only 3 hours away), Emerald doesn’t seem as rural as it sounds. With a community of friendly people, many sporting and recreational opportunities and a high number of community events, Emerald is a fantastic place to live.
To apply
The strongest candidate will receive an above award pay rate and other employee benefits can be negotiated.
Applications for local residents will only be accepted in person at the clinic with a cover letter and resume. Other applications outside the area are encouraged to forward their application to:
Angela Sutherland/Kasey Pyle
Director & Practice Manager
Maraboon Veterinary Surgery
61 Hospital Road
P.O. Box 2316
Emerald, QLD, 4720
Or email: manager@maraboonvet.com.au
https://www.maraboonvet.com.au/
Tamborine Mountain Veterinary Surgery, Gold Coast Hinterland, QLD (posted 8th January) Full Time Receptionist
Full-Time Veterinary Receptionist
About Us:
The Tamborine Mountain Vet Surgery is part of our group of family owned mixed-animal practices located in the beautiful Gold Coast Hinterland. Our team enjoy a long standing relationship with the local community on ‘The Mountain’ and have developed a strong reputation for providing high standards of veterinary care to our patients alongside outstanding customer service to our clients.
Our staff turnover is low but we currently have a rare vacancy for an experienced, full time receptionist to join our close-knit team of 2 vets and 5 nurses / support staff.
About the Role:
The successful applicant will be responsible for building and maintaining relationships with our loyal clients. Key responsibilities will include:
- Managing the days appointment schedule to ensure consultations run smoothly
- Liaising with clients in person, on the telephone and via email
- Providing preventative healthcare advice and handling client enquiries
- Requesting and receipting payments including processing VetPay
- Keeping the client database up to date and facilitating treatment reminders
- Ensuring the reception area is stocked, clean and tidy
- End of day till reconciliation and reporting.
About You:
The successful candidate will have exceptional communication skills and proven experience in customer service within a veterinary practice. (minimum 2 years full time or equivalent) You will be self-motivated and accountable with a positive attitude, and a high standard of personal presentation. You will be committed to exceeding our clients expectations and ensuring they leave feeling happy to recommend us to their friends and family. You are capable of working without supervision and also as part of a team.
This is a permanent, full time position. Pay is commensurate with experience, other conditions are as per The Animal Care and Veterinary Services Award. Continuing education is encouraged and we offer a generous staff discount for your own pets on completion of the probation period.
To apply or discuss the position in more detail please email our Business Manager at
deb@yarrabilbavet.com.au
Northside Veterinary Specialists, Terrey Hills, NSW (posted 8th January) Full or Part Time Receptionist/Client Services
Client Services Rockstar
Do you thrive on finding solutions and providing stellar customer service? Are you looking to work with a team that collectively strives to do incredible things, every day? Is positive workplace culture important to you? If yes, we should talk!
A new opportunity is available to join our friendly, rapidly growing referral hospital in Sydney's Northern Beaches. As the face of the practice, our client services team are on a mission to provide exceptional client experience for both our pet-owners, and our referring veterinarians. Your role will be exciting and varied, with great opportunities for both personal and professional growth and development.
We are a bustling referral centre with specialists in Internal Medicine, Surgery, Avian and Exotics, Cardiology, Radiology, and Anaesthesiology, as well as a team of highly trained and experienced Emergency and Critical Care Vets and an amazing crew of nurses and support personnel.
This position would best suit someone with prior veterinary nursing or veterinary reception experience. We would prefer to engage someone full-time, however part-time may be an option.
For more information or a confidential chat, please send through a CV and covering letter to admin@northsidevetspecialists.com.au
Animal Emergency Centre Woolloongabba, Central Brisbane, QLD (posted 8th January) Receptionist
Receptionist
AEC Woolloongabba is an emergency and critical care facility that offers after-hours veterinary care for pets in the Woolloongabba area. Co-located with Greencross Woolloongabba we are just a few blocks away from the well-known Brisbane Cricket Ground, “The Gabba”. The AEC Woolloongabba is open after hours and 7 days a week and offers high quality emergency vet care and specialist vet services including Intensive care, monitoring of critical patients, x-ray, ultrasound, endoscopy, in house pathology and a blood donation program.
An exciting opportunity exists for an experienced Veterinary Receptionist to join our dynamic and motivated team at AEC Woolloongabba. We are ideally looking for someone who can commence immediately, however start date is negotiable. This position is a fantastic opportunity for someone looking to further their career in the veterinary industry.
The role will include all aspects of routine reception duties, helping to manage and support our busy emergency veterinary teams. This will include answering phones, making appointments, taking payments, processing referrals and supporting the rest of the team.
What we offer you:
- A varied and interesting role
- A strong support network of very knowledgeable and experienced staff
- Training & professional development opportunities
- A supportive and dynamic team environment.
Our ideal candidate will have the following:
- A strong work ethic and ability to work in a team, as well as the confidence to work autonomously
- Flexibility, enthusiasm and a positive attitude
- The ability to remain calm under pressure
- Exceptional customer service & communication skills
- Confidence in dealing with people – given the nature of our business, it is crucial our staff are able to effectively deal with clients who may be highly stressed or emotional
- Exceptional organisation and time management skills
- The ability to multitask and to demonstrate initiative
- Be flexible, adaptable and have a positive attitude
If you are looking for a new & exciting challenge, and you believe that this is your opportunity to shine please send your application, including a cover letter and resume, outlining your suitability against the above-mentioned criteria to:
Catherine Edgar
Nursing Manager
AEC Woolloongabba
Email: catherine.edgar@aecvet.com.au
Adelaide Veterinary Specialist & Referral Centre, Norwood, SA (posted 7th January) Part Time Receptionist
Part time Receptionist
(6mth maternity leave contract)
The Adelaide Veterinary Specialist and Referral Centre (AVSARC) is a purpose-built multidisciplinary hospital. We are able to provide referral services in Surgery, Internal Medicine, Oncology, Dermatology, Diagnostic Imaging along with 24/7 emergency and critical care. Our collaborative approach allows for the highest quality of patient care as well as continuous learning.
An exciting opportunity exists for an experienced Veterinary Receptionist to join our dynamic and motivated team at AVSARC. We are ideally looking for someone who can commence immediately, however start date is negotiable. This position is a fantastic opportunity for someone looking to further their career in the veterinary industry.
The role will include all aspects of routine reception duties, helping to manage and support our busy referral and emergency veterinary teams. This will include answering phones, making appointments, taking payments, processing referrals and supporting the rest of the hospital team. The role involves both regular day work, along with weekend and potential afterhours works as well (appropriate penalty rates will apply).
What we offer you:
- A varied and interesting role
- A strong support network of very knowledgeable and experienced staff
- Training & professional development opportunities
- A supportive and dynamic team environment.
Our ideal candidate will have the following skills and expertise:
- Cert III or IV in Veterinary Nursing (or equivalent)
- At least 12 months experience in a veterinary clinic
- A strong work ethic and ability to work in a team, as well as the confidence to work autonomously
- Flexibility, enthusiasm and a positive attitude
- The ability to remain calm under pressure
- Exceptional customer service & communication skills
- Confidence in dealing with people – given the nature of our business, it is crucial our staff are able to effectively deal with clients who may be highly stressed or emotional
- Exceptional organisation and time management skills
- The ability to multitask and to demonstrate initiative
- Be flexible, adaptable and have a positive attitude
If you are looking for a new & exciting challenge, and you believe that this is your opportunity to shine please send your application, including a cover letter and resume, outlining your suitability against the above-mentioned criteria to:
Kara Keats
Reception Team Leader
admin@vetreferrals.com.au
Hawthorn Veterinary Hospital, Adelaide, SA (posted 6th January) Practice Manager
Practice Manager
About Hawthorn Veterinary Hospital
We are a VSBSA Accredited Veterinary Hospital based in the strong social-economic suburb of Hawthorn in Adelaide. Since establishing over 35 years ago we have become integrated into the community and have built a strong reputation for a high level of advice and treatment for animals. Our loyal clients trust and respect our advice, which enables us to provide an extremely high level of care to their pets. This has also seen our team grow to a team of 4 veterinarians and 5 veterinary nurses.
We are passionate about being a leading provider of animal healthcare to the community we support, through the provision of a wide range of medical and surgical services. Our team has access to a range of equipment to allow them to undertake a complete and in-depth work-up of cases, this includes Ultrasound, Radiology, anaesthetic monitoring, and inhouse pathology machines, thus allowing us to provide a high level of care. Please visit our website for more information: https://www.hawthornvethospital.com.au/
About the Position
An exciting opportunity has arisen for a Practice Manager to join our team. We have a very strong team and feel it’s the right time to appoint a highly motivated Practice Manager to help lead our Veterinary hospital, thus allowing us to focus on providing excellent clinical care. The Practice Manager’s responsibility will be to oversee the effective operations of the hospital, this will include:
- Leading and managing the nursing and administrative team to ensure our great culture is maintained and the highest standards of patient care are being delivered at every level.
- Working with the directors and veterinarian team to develop and implement business plans.
- Providing professional and competent support to the team and playing an active role in their development plans
- Challenge us to build upon our high standards of care and service.
- Oversee effective organisation systems and protocols to maximise efficiency and smooth workflow
We are a small cohesive team, so your veterinary nursing background will be essential on the floor and to help develop and mentor our nursing team.
About our new team member
You will have a minimum of 5 years’ experience in a Team Leader/Senior Veterinary Nurse position and hold a Certificate IV in Veterinary Nursing. You will be looking for a new challenge where you will be able to lead a team to ensure excellent customer service and clinical management of cases. Previous experience rostering and mentoring and managing a team will see you succeed in this position.
This is an exciting time to join our team, and you will be rewarded with a salary package that is reflective of your experience and ability you bring to the role. While you will also have access to a number of team benefits.
Apply via derek.delsimone@vet.partners or contact on 0417 202 998.
www.hawthornvethospital.com.au
Ballarat Pet and Farm Vet/PETstock VET Pty Ltd, Delacombe, VIC (posted 5th January) Practice Manager
Our partner location Ballarat Pet & Farm Vet is hiring!
Our Team - More like a Family
Join our team and become part of our vibrant family. Working for us, you will have more than just workmates, you will have colleagues and friends. Have an opportunity to work across our partner site - Delacombe Vet clinic, which is a brand new, purpose-built clinic to service many PETstock customers coming through the store. Co-located next to the PETstock Delacombe store, the retail team are always eager to help your customers with any retail purchases, allowing you to focus on providing excellent clinical medicine. Ballarat Pet and Farm Vet provides clinical services for all animals and offers onsite farm animal vet visits.
About the Role:
We are looking to expand our rapidly growing team to meet client demands with a Full Time Practice Manager at Ballarat Pet and Farm Vet. Our ideal candidate has a passion for working collaboratively to provide support for our team of vets and nurses. We value exceptional interpersonal skills and appreciate a great sense of humour! Full time hours across 5 days with some weekend work required on a max 1 in 4 rotation.
As a Practice Manager, you will:
- Manage team human resource needs including rostering, performance management and team training
- Be responsible for maintaining inventory and completing stocktake
- Implement and update software as required
- Work closely with the Head Veterinarian and Admin Officer
- Contribute to the practice as an enthusiastic team member with a positive attitude
Required Skills:
- Certificate IV in Veterinary Nursing
- Human Resources and/or Management experience required
- IT experience
- Attention to detail but ability to be flexible
- Has compassion and understanding in stressful situations
- Ability to work within a team of passionate individuals
- Exceptional organisational and communication skills.
- A calm & friendly professional with a sense of humour
- An amazing 'can do', team player attitude
In return, we are offering:
- Salary package based on experience
- Generous team discounts
- Access to a wide support network with like-minded professionals
- A chance to work across 2 amazing vet clinics!
- An interesting role where no two days are the same!
- A dynamic and supportive team environment
- Opportunity for a long-term career
- Ability to work with local rescue groups and make a real difference!
If this exciting opportunity sounds like the perfect role for you apply now via this link: https://www.petstock.com.au/petstocksite/idibu/job/list?job=33438502
Bullsbrook Veterinary Centre, Outer Perth WA (posted 5th January) VN / Receptionist
Amazing Casual Veterinary Nurse/Receptionist needed
We are keen to find a new crew member who would enjoy being part of a close knit team. We support each other in good times, and in not so good times.
If you believe that you can easily interact with a diverse range of clients, handle some challenging patients, and come up smiling, you might be just the one we need.
We really need an amazing person who can switch from Nurse to Receptionist in a heart beat
You need to be a fully qualified Certificate IV Veterinary Nurse and be registered with the Veterinary Surgeons' Board of Western Australia.
Bullsbrook Veterinary Centre is a small animal practice Northeast of Perth Western Australia.
If you are interested in this position, please apply now to Dr Lyn Dunstan email: admin@bullsbrookvet.com.au
Beleura Veterinary Hospital, Mornington, VIC (posted 5th January) 32-40 Hours Per Week, Management Position Possible
Experienced Veterinary Nurse
An opportunity has become available within our team here at Beleura Veterinary Hospital situated in the stunning surrounds of the Mornington Peninsula.
We are seeking an experienced Veterinary Nurse to join our upbeat, fast paced and highly rewarding team.
A management role may also be possible for the candidate with the right experience.
We are highly customer focused here at the Beleura Veterinary and our future team player will genuinely love the customer service vibe along with having the opportunity to excel with your nursing skills.
Please click here to see photos! 
Veterinary experience is essential.
Our successful future team member must have the following skills embedded:
- Delivery of excellence in Customer Service both face to face and over phone
- Highly effective communicator & organisational skills
- Excellent phone manner
- Strong computer skills and ability to learn new software programs-RXWorks knowledge is beneficial
- Ability to manage fast paced environment with a smile
- Can work autonomously & unsupervised
- Reliable Team player
The role we have available will be approximately 32-40 hours per week on a variable roster from Monday through to Sunday. (Shared weekends) Beleura Veterinary Hospital is a boutique purpose built veterinary facility growing rapidly in which is why we require an additional, highly motivated member to support our current team.
If you feel that you might be our ideal candidate and would like to be a part of our incredible community, then please send a cover letter & resume to penny@beleuravet.com.au
Sydney Veterinary Emergency & Specialists, Rosebery, Sydney NSW (posted 5th January) Billing Administrator
Billing Administrator permanent part time
Overview:
- Sydney Veterinary Emergency and Specialists is seeking a permanent part time billing compliance administrator, preferably with a veterinary nurse background.
We are:
- A state of the art, purpose built, 1000 square meter emergency and referral veterinary hospital located in Rosebery.
You are:
- A veterinary nurse who is looking to decrease the physical side of the job while using their experience to keep track of account and billing.
Roster:
- Currently the roster requires you to work one week day and every Saturday and Sunday (with penalty rates on weekends) and with the ability to provide cover on some public holidays, annual leave, sick leave etc. Hours are approximately 5-7 hours per day
Responsibilities and daily task:
- Charging:
- Ensure that the services that are requested by the veterinarian are consistent with what is charged by reviewing the tax invoice, estimate and medical history
- Charging up any missed charges to patient tax invoice
- Monitor and report on all discounts applied
- Ensure that the services that are requested by the veterinarian are consistent with what is charged by reviewing the tax invoice, estimate and medical history
- Medical record keeping
- Ensure that the services that are requested by the veterinarian are consistent with what is documented in the medical record by reviewing the tax invoice, estimate and medical history
- Send a copy of the estimate/consent form to all clients via email
- Ensure that the services that are requested by the veterinarian are consistent with what is documented in the medical record by reviewing the tax invoice, estimate and medical history
- Accounts:
- Prepare weekly and monthly summary accounts reports
- Chase clients who lapse on their payment plans
- Keep record of payment plans and their agreed upon terms
- Organise VetPay, ZipMoney, Ezidebit etc for clients
- Send accounts to debt collections as required
- Prepare weekly and monthly summary accounts reports
- Reporting
- Perform audits to ensure billing procedures follow the Organization's and regulatory guidelines. Report results back to department managers and work with department to correct the process and implement solutions.
- Provide reports to Operations Manager on outstanding accounts, lapses in payments, required refunds, suggestions of debt collection
- Perform audits to ensure billing procedures follow the Organization's and regulatory guidelines. Report results back to department managers and work with department to correct the process and implement solutions.
- Protocols:
- Ensure that the services requested by the veterinarian are consistent hospital policies/protocol
- Participate and develop internal controls to target revenue recovery throughout the organization
- Ensure that the services requested by the veterinarian are consistent hospital policies/protocol
- Communications
- Financial update to clients
- Answer client billing questions
- Obtain further deposits from clients as required
- Daily client call backs
- Liaise with other staff members to obtain information pertaining to accounts and the maintenance of accounts
- Alerting operations manager to any discrepancies, unauthorised discounts, required refunds or anomalies found
- Financial update to clients
Skills:
- Excellent communication skills that utilise empathy with clients while remaining true to our protocols
- Fastidious with a keen eye for detail
Preferred qualifications:
- Veterinary Nurse experience
- Minimum of 2 years clinical experience
- Auditing experience preferably with a veterinary, healthcare or insurance company is a plus
- Working knowledge of medical terminology, patient care services and medical record chart documentation
- Experience with Smartflow, OPENVPMS, and XERO desirable but not a must
To apply please follow this link: https://eastsidevets.wufoo.com/forms/suhsngy13o79jc/
Delahey Veterinary Clinic, North West of Melbourne (posted 24th December)
Delahey Vet Clinic are looking for a part-time or full-time Practice Manager
Delahey Veterinary Clinic is based in Melbourne, Victoria, just 10 minutes from Keilor and Caroline Springs and 20 kilometres north-west of the Central Business District. Melbourne is full of contemporary style and has been coined Australia’s “culture capital”. Enjoy museums, galleries, festivals and live music performances while enjoying all of Melbourne’s culinary delights! To learn more about Melbourne’s fresh and vibrant lifestyle please visit https://www.visitmelbourne.com/
Established in 2013, Delahey Vet Clinic is a veterinary clinic driven by a passion for animals and providing the best care and support to our local pet community.
An exciting opportunity has arisen for a Part-time or Full-time Practice Manager to lead our busy team. You will have the opportunity to develop your career and benefit from the experience of our nationwide teams. This role includes nursing and reception shifts.
The role
We have a very strong team base and feel it’s the right time to appoint a highly motivated and experienced Practice Manager to lead our Veterinary practice. The Practice Manager’s responsibility will be to oversee the effective operations of the practices, this will include:
- Leading and managing the team to ensure our great culture is maintained and the highest standards of patient care are being delivered at every level.
- Working with the directors to develop and implement business plans.
- Providing professional and competent support to the team and playing an active role in their development plans
- Challenge us to build upon our high standards of care and service.
- Develop effective organisation systems and protocols to maximise efficiency and smooth workflow
- Minimum 30 hours per week
What we are looking for:
- A minimum of 3 years’ Vet Nurse experience is essential
- Experience in small business management or supervision, particularly within a healthcare/similar industry
- An ability to lead and manage a dynamic and high achieving team
- Exceptional customer service skills
- Excellent written and verbal communication skills
- Demonstrated client relationship building skills
- A hard-working and a hands-on approach to your work
- A willingness to roll up your sleeves and get involved at all levels, with energy and drive
- Effective time management and organisation skills.
- Sound business knowledge and financial understanding with the ability to review financial information, set and achieve targets, and implement effective plans,
Apply Now!
Are you interested in the position? Apply now by applying online with your CV & Cover Letter or via email to careers@vet.partners
PETstock VET Dural, Hills District (Posted 23rd December)
We are looking for a Full Time Experienced Practice Manager/Head Nurse – PETstock Vet Dural
Are you longing to care for every pet as though it is your own? Then PETstock VET Dural is the clinic for you.
Under the family-owned, friendly, pet-loving banner of PETstock, our practice is privately owned and run day-to-day by a passionate & experienced vet, Marjorie.
Our Location – beauty and luxury!
Dural is the place to be if you want a country lifestyle but still be close to Sydney CBD. Dural boasts some of the most luxurious homes in the outer suburbs, with rose farms and golf courses just around the corner. Our hospital is located right next to George’s Creek Park – perfect for walking your dog after work, and a short drive away from beautiful national parks for a day away on the weekend. We also have easy access to chic cafes and restaurants.
Why we are different – purpose-built hospital and brand-new equipment
Our hospital is a bright, fresh, purpose-built facility with modern equipment. Our team are fun, happy, and caring animal lovers who enjoy fussing over clients and pets every day. We love to learn, practice high standards and build lasting relationships with our clients and patients. Cats love us because we hold a silver ISFM Cat Friendly Clinic accreditation. We also have a close relationship with adoption group, The Rabbit Sanctuary, so we see lots of cute & fluffy bunnies too.
Our hospitals is located within the PETstock Dural store. This means you see your patients more than just once a year for a quick vaccination, as they stop for a chat or a pat whenever they come into the huge retail store. Our amazing staff discounts mean that staff pets usually have all the latest treats and toys. We also have a veterinary support team at head office, who are all vets and nurses themselves. At PETstock Vet Dural, we have the freedom to run our hospital as we see best for our team members, patients, and clients.
Who we are looking for:
We are looking for a Full Time Practice Manager/Head Nurse who wants to work with a team that love their jobs enjoy positive communication and interactions, be eager to learn and grow, love fussing over pets and clients, but most of all, desire to practice high standards of veterinary medicine. Our ideal candidate is fun, organised, communicates well with the team and loves to build relationships with the clients. You will need relevant veterinary nursing qualifications and a minimum of 12 months practice managementexperience for practice manager applicants.
In return, we are offering:
- Generous remuneration (commensurate with experience)
- Access to a wide support network with like-minded professionals
- Opportunity for a long-term career
- An interesting role where no two days are the same!
- A dynamic and supportive team environment
- Ability to work with local rescue groups and make a real difference!
We are ideally after a Permanent Full-time team member. Our hours of work are 9am-6pm Monday to Friday and 9am-5pm on Saturdays. We will also consider a Part Time role for the right candidate.
Does that sound like you? Go on apply…
Email a resume and cover letter to mau@petstockvet.com.au
Check us out at https://www.petstock.com.au/store/petstock-vet-dural
Or on or on 
Western Australian Veterinary Emergency & Specialty, Perth WA (posted 22nd December) Day Receptionist
Casual Receptionist for Referral Hospital in Perth WA
WAVES is looking for a motivated, qualified nurse or two to complement our growing team, on a casual / part-time basis. Hours will vary day to day and week to week based on the needs of the hospital. Shifts will range from 3-10 hours and being available to work with minimal notice is favorable, however you must be able to work between the hours of 7am-7pm. We will be flexible for the right applicant.
WAVES is open 24/7, however, this position is for day reception which operates between 7am and 7pm, Monday to Friday to service the referral services of Medicine, Oncology, Surgery, Dermatology and Diagnostic Imaging. You won’t be required to work on weekends, public holidays or afterhours.
You will be the first and last person to meet and speak to clients at our hospital so it is essential that you make them feel comfortable and deal with them in an efficient, professional and caring manner. You will play a vital role in the day to day operation of the hospital by ensuring that cases are booked in appropriately to see the correct specialist and that you expedite phone calls from referring veterinarians to the appropriate specialist when they require phone advice.
You must enjoy working in a fast-paced environment, and be able to be flexible to adapt to whatever the day may hold. A VSBWA registerable veterinary nursing qualification and at least 2 years clinical experience is essential for this position. Previous experience in a referral or emergency hospital and with Cornerstone would be a big advantage, however, your professional approach is more important to us!
Although we are a large hospital, there is a strong focus on maintaining a positive workplace environment, with regular social functions and a really well stocked kitchen complete with coffee machine and snacks.
Your duties will include:
- Telephone management
- Processing specialist referral documentation including bookings for the vast array of services offered.
- Premium customer service whilst processing patient arrivals and departures
- Ensuring that lab results and referral letters are appropriately processed and archived; and directed to the attention of the appropriate specialty department
- Processing accounts and daily banking according to hospital policies
- Administration assistance for each of the service departments
Key requirements
- Cert IV Vet Nursing or equivalent qualification and VSB WA nurse registration
- Minimum 2 years clinical nursing / reception experience
- Self-motivated when it’s quiet, confident and fast when it’s busy
- Impeccable professional presentation
- Flexible, adaptable and a positive ‘can do’ attitude
- Emotional resilience and good conflict management skills to efficiently manage distressed or difficult clients whilst being able to maintain your personal wellness
- It is essential that you are flexible to work between the hours of 7am and 7pm, Mon – Fri (being available to work until 7pm is a must)
Does this sound perfect for you?
Full induction and training is provided with a structured program and support for ongoing learning. The successful applicant must be available to work 6 x 10 hour days within a 2 week period to ensure the appropriate training is completed before being deemed competent.
Please note: this position is for reception only. Unfortunately there will be no opportunity to transfer to other positions within the hospital.
If you believe you meet the criteria to make a superstar receptionist then please forward your application letter and CV, addressed to the Administration Supervisor, Sarah O’Neill, via email saraho@wavets.com.au
Perth Veterinary Specialists, Perth WA (posted 22nd December) Receptionist
Receptionist
An exciting opportunity exists for a Receptionist to join Perth Veterinary Specialists.
Perth Veterinary Specialists is a multidisciplinary referral specialist centre based on the premise of best possible veterinary care for pets. The purpose-designed premises offer full diagnostic capabilities including an in-house laboratory and state of the art diagnostic imaging and surgical facilities. Trained and qualified staff provide compassionate supportive care through every stage of illness for animals.
Essential:
You will be expected to deliver a high level of customer service and reception duties to clients.
- Minimum 2 years of Veterinary environment experience.
- Certificate IV in Veterinary Nursing or equivalent and Registered with VSBWA would be highly regarded.
- Demonstrate communication between clients, fellow colleagues and levels of management. This may be face to face, telephone systems or via email
- Computer and Office skills EG Microsoft office
- Experience with EzyVet and SmartFlow (Veterinary Software)
- Basic Veterinary Terminology
Apply Now! Please submit your CV to Kendell.hunt@vet.partners
Tuggeranong Veterinary Hospital, Canberra (posted 22nd December) PT Receptionist
Permanent Part Time Veterinary Receptionist
We are a modern progressive small animal veterinary practice seeking a Permanent Part Time Veterinary Receptionist for 30 hours per week.
Tuggeranong Veterinary Hospital is a highly regarded practice, serving Canberra for over 30 years. We are a busy privately owned hospital, growing by word of mouth. We have a dedicated team of 35 plus staff with a range of experience and expertise. We have a record of long staff retention and offer a supportive team culture. We achieve this, by investing in the wellbeing and development of our team members to support their success.
Tuggeranong Veterinary Hospital promotes the joy of pet ownership and cultivates long term client relationships that are based on a high standard of care.
The Role
The successful applicant will be the face of the practice providing customer service to a high standard.
The shifts are worked from either 7.30am to 12.30pm and 12.00pm to 7.30pm. Both morning and evening shifts are distributed evenly between team members over a fortnightly rostered cycle between Monday to Friday.
The practice is open to the public six days per week (Monday to Friday, 8am to 7pm and Saturdays 8am to 3pm).
Who We Need
The successful candidate will have previous receptionist experience. They will need to present themselves in a confident and professional manner, have a mature outlook, be able to pay attention to detail. They will need to be able to work under pressure and have effective verbal and written communication skills and be a team player. Further there is a requirement to work within company policy and OH&S guidelines. Experience with Cornerstone Software and Veterinary Reception would be advantageous.
What We Offer
- Hourly Rate of $26 exclusive of Superannuation;
- We will provide on the job training and ongoing development with online courses;
- Supportive and professional culture with a team dedicated to working in collaboration and sharing knowledge;
- Free parking.
To Apply
If you consider yourself a great fit and are interested in joining our team, we encourage you to apply by emailing your cover letter and resume to: accounts@tuggerananongvet.com
Please mark your email attention to: Colleen Black
Thank you.
The Ringwood Veterinary Clinic, Ringwood, East Melbourne VIC (posted 21st December)
Part Time Veterinary Nurse
The Ringwood Veterinary Clinic has been open to the community since 1956. We care for multiple generations of loyal families who trust us with their precious pets. The clinic offers a complete range of medical and surgical services, supported by a unique set of holistic therapies. We take great care with each animal, tailoring flexible health plans to achieve the best outcomes with minimal intervention.
We are currently seeking a nurse who is experienced in both reception duties and animal handling.
Some of the roles are as follows:
- Reception duties – Assisting clients in person, email, and over the phone.
- Placing IV catheters
- Taking bloods
- Assisting in surgical theatre, monitoring pre- and post-
- Administering mediations and giving injections
- Maintaining the overall hygiene of the clinic, including surgical areas and equipment.
Hours will range between 20-30 hours a week, and pay will be in line with experience.
If you feel this role is right for you, please send your CV and cover letter to: clinic@rvc.com.au with attention to Briar (practice manager).
Please note that the clinic will be closed from Christmas Day to January 3rd.
Animal Referral Hospital Essendon Fields, North-West Melbourne, VIC (posted 18th December) Full Time Customer Service Nurse/Reception
Customer Service Nurse/Reception
Animal Referral Hospital – Essendon Fields VIC
- Full-Time
- Cert IV Veterinary Nursing
- Salary contingent on experience
Are you an experienced receptionist with exceptional interpersonal skills? Do you have your Cert IV in veterinary nursing? Are you looking for a new challenge in a fast-paced veterinary specialist environment with excellent patient care?
The Animal Referral Hospital is one of Australia’s leading veterinary specialist hospitals, offering 24-hour intensive care, MRI, CT, endoscopy, ultrasound and more. We seek an energetic and experienced receptionist for a full-time role. The role includes general reception duties, workflow management, answering phones, taking payments etc. Standard shifts will be Monday to Friday daytime.
About you
You possess a friendly and professional disposition, have excellent communication, organisation and time management skills, a passion for achieving outcomes and will flourish in a face paced, team environment. Intermediate Microsoft Office skills is required and knowledge of RX Works is preferable (but is not essential). On-job training will be provided with ongoing support however applicants must possess the ability to work unsupervised as well as demonstrate reasonable proficiency in telephone skills.
Essential attributes
- Cert IV Veterinary Nursing
- Reception experience
- Excellence in professionalism and communication
- Ability to multi-task and work in a high-pressure environment
- Caring, empathetic attitude
Desirable attributes
- Previous experience in a veterinary specialist hospital
- Knowledge of Rx works will be highly regarded
Benefits
- Working with a friendly and supportive specialist hospital
- On job training and continuous workplace support from senior nurses and veterinarians
- Continuing education and professional development.
- Staff discounts & rewards program.
- Employee assistance program
Please forward your application via email with the subject field ‘ES2120 CSN/Receptionist FT Position’ with current CV, cover letter and contact details of 3 references to f.hall@arhvets.com.
Enquires can be made by phoning Rachel Scholten on (03) 93790700 during normal business hours.
VetLove Bardon, Brisbane West, QLD (posted 17th Decmember)
Practice Manager – VetLove Bardon
Would you like the opportunity to be a leader of a small team in a 2-vet hospital?
Would you like the opportunity to be part of something great?
Would you like the opportunity to be supported by an exceptional team with a structured mentor program?
About us
VetLove is more in love with our patients, client’s, and staff than ever. Our Vets and Nurses have worked exceptionally hard, often under difficult conditions to provide loving Vet care and cuddles by the tonne in 2020.
With love and compassion in our hearts and a strong focus on sustained mental health, our VetLove name stands for more than just veterinary care. With rapid innovation, continuous education, and improvement in all standards of care, medicine, and surgery VetLove have improved our service to our patients this year despite all the challenges thrown our way.
Daily we strive to make a difference within our industry and to improve our level of care to all of our beloved patients.
“In my 2 years with VetLove I have learned new things every day and become part of a culture that embraces love and compassion for all things in life. Because of their commitment to support and education my skills and confidence have grown so much, I’m so happy I finally found where I’m supposed to be.”
The Role
- Being the best leader you can be and leading by example.
- Getting the best out of your team and helping them be better than they think they are.
- Exceptional communication so everyone is on the same page.
- Administration requirements and treating the clinic as if it was your own.
- Exceptional surgical and medical nursing skills is advantageous.
- Reception and client care skills, what makes you different? How will you show the
- VetLove to our clients and patients?
You
We need someone who can communicate effectively both verbally and written with the ability to work well with others in the team. We need an empathetic leader who can keep their team focused. Having a knack for numbers will come in handy – financial responsibilities can include anything from budgeting, cost saving methods and identifying sources of lost revenue. To do your job well you will need be effective with your time and organisation. Being able to stay level-headed when tensions run high and problem solving is key. We advocate and will be seeking a person who can demonstrate love & compassion, excellence, integrity, teamwork and a sense of community.
VetLove Bardon
Family run business lead by Dr Ashlee and Dr Geoff. We have an awesome team of nurses, receptionists & students - it is an honour to work alongside these legends!
Support, collaboration, and team spirit is not only with the individual clinic but across the VetLove team. Known for our culture, the VetLove team are also a great group to be around.
The Practice Managers meet monthly and are the backbone to our growing group. We have a great team of knowledgeable committed and supportive PM’s.
You have the autonomy to make decisions and we trust your judgement. Our expectation is that you do the right thing for our clients, our patients, and our team.
What’s next?
Don’t ignore this opportunity, if you have proven experience within the Veterinary Industry then apply now. Send your resume and cover letter in, what’s the worst that could happen…you apply, and you love us (of course you will) If this isn’t the job for you, then we are always looking for exceptional talent to join the group, get in touch, what do you have to lose?
Email: hr@vetlove.com.au your application with why you should be lucky enough to secure this position, it will be kept highly confidential until we can shout from the rooftops that you are part of the VetLove family!
Station Street Veterinary Clinic, Koo Wee Rup, VIC (posted 11th December) Head Vet Nurse
Head Veterinary Nurse – Full Time
Latest review from Google:
“The team at Station Street Vets are very professional, caring, and helpful. What I appreciated the most was the plan put in place to better the health and welfare of my dog.”
As a clinic we believe that animal lives matter:
Five years ago, myself and my husband purchased Station Street Veterinary Clinic and have made it our goal first and foremost to provide a workplace that is fun, supportive and inspires people to be the best version of themselves that they can. From this we have built the most amazing foundation from which to provide the best animal advocacy, married up with a fantastic customer experience. The success of this is reflected in our high average transaction value and a net promotor score of 90 percent! We are always seeking to expand on what we do and encourage all forms of development, be it improving processes, technological innovation, or professional advancement.
We all started in the veterinary industry with a common goal to be the best patient advocate that we can. Some say it is to be the voice of the animal, but it is more than that. As veterinary professionals we need to not only ensure that any immediate health issues are resolved but that the animals within our community are given every chance to maintain that health for as long as possible by looking beyond the immediate and planning for the future. The pets and animals that we treat on a daily basis provide a significant role in the health, enjoyment, and financial income for their human counterparts and we have to listen to and understand what they are telling us as well as the animal.
Position Highlights:
- Leading the nursing team to achieve amazing outcomes for our patients and clients
- Responsible for holding team meetings including nurse meetings, morning huddles and assisting with whole staff meetings
- The ability to continue practical nursing whilst having time dedicated to improving processes, creating protocols etc.
- Diverse client base being a genuinely mixed practice with 40% Equine, 40% Small Animal and 20% Beef / Dairy / Hobby
- Fun and inclusive environment
- Responsible for stock control including budget management
- Dedicated receptionist, allowing you to spend more time with clients and patients
- Extensive use of your practical nursing skills including: nurse consultations, taking x-rays, placing catheters, administering injections, extensive dental work including taking dental x-rays, scaling and polishing etc
- The ability to head out of the clinic with vets to assist in the field
- Extensive equipment portfolio including: a fully equipped in house laboratory utilising Idexx blood machines, a new cordless equine mobile radiography unit, iM3 small animal dental unit and radiography, ultrasound, endoscope, full anaesthetic monitoring as well as all the usual equipment you would expect in a highly professional and motivated veterinary clinic.
We would welcome you to come and visit us and would love the opportunity to show you around. To arrange a visit or if you would like to discuss the position further then call us on 03 5997 2222. For more information on who we are check out our website www.stationstreetvet.com.au or StationStreetVets on Facebook.
Lennox Head Vet Clinic, Lennox Head North Coast (posted 9th December)
Experienced Veterinary Nurse/Receptionist – Casual Position
Lennox Head Veterinary Clinic is a small animal practice, providing veterinary services at the highest level. With an established core of committed clients we are seeking an experienced, passionate & motivated qualified veterinary nurse to join our lovely team in a casual capacity, covering holiday relief with 2 to 3 regular weekly shifts. Main duties will include dealing with the public/front reception role.
What we are looking for:
- Qualified Certificate 4 with a minimum of 4+ years’ experience working in the industry
- Exceptional customer service skills & communicator with sound knowledge of all products
- Strong team player
- Effective time management & organisation skills
- Excellent animal handling skills
- Knowledge of Vetlink ideal but not essential
- Driver’s License
- Current Ability to work in a team and remain calm under pressure
We pride ourselves on being a community practice, we are not owned by a corporation.
Our clients come to us for the great care and service we provide. We have a wide and interesting caseload, small animal, wildlife and exotics. We have a friendly, happy and energetic team and would love someone with the same personality traits to join us.
To apply for this position, please email a covering letter and CV to: Office@lennoxvet.com.au
Queensland Veterinary Specialists North Lakes, Moreton Bay Region (posted 9th December)
PRACTICE MANAGER – North lakes QLD
Our practice located at Northlakes has an exciting new opportunity for a motivated practice manager to help lead our team and work in a vibrant and busy environment providing quality specialist and emergency vet care to pets from all over south east qld.
We are currently looking for a friendly, professional and organised practice Manager to join our team based at Northlakes. This is an excellent opportunity to work for a reputable, multicentre organisation alongside friendly staff and our clients. We are a fast growing company characterised by commitment and hard work whilst enjoying what we do every day.
The person for this role must have commitment, strong dedication, enthusiasm and great communication skills and the ability to engage with our team leaders and the clinicians and implement pro active measures to grow our business.
Click here to see photos!
What we are looking for in this role is someone who possesses:
- Excellent communication and a strong customer service ethos
- Willingness to learn and work as a team.
- Previous experience as a Practice Manager in a health care field or of a medium size business
- Strong organisational skills and ability to multitask.
- Ability to motivate other team members and maintain a positive working environment
- Strong written and verbal communication skills.
- Enthusiastic, positive attitude and willingness to get the job done a fast paced & challenging environment.
- Ability to follow instructions and meet set standards.
- Dependable and reliable in character and possess a strong work ethic.
- Formal tertiary level training in business management with a focus on marketing or Human resource management would be highly regarded
- Demonstrated commercial acumen and experience in the development of local business plans to meet the objectives of the practice Strong leadership skills with experience in leading and managing a team by inspiring confidence in and displaying behaviours in accordance with the organisation's values.
Some of the key roles of the practice manager are
- Coach, lead and develop the reception team
- Develop and champion action plans for achieving company goals. Communicate with the teams through regular discussions and meetings
- Be directly involved in the front desk operations and be ready and willing to welcome clients at our intake reception area.
- Engage in regular performance management activities of staff to include selection, coaching and evaluating performance against KPI’s
- Create and maintain all staff schedules and rosters in conjunction with team leaders.
- Assure that the clinic’s physical facilities are properly maintained and in excellent condition at all times for clinicans and clients
- Ensure that consumables and equipment are kept stocked and maintained.
- Communicate, implement, enforce and comply with all policies and procedure
- Coach, mentor and support practice employees to ensure excellent internal and external customer and patient service is provided.
- You will be working closely with the business manager to ensure the practice is run in an efficient and profitable manner.
- Ensure the day to day operations of the clinic are run in an efficient and timely manner
- Schedule and organise high quality CE events for referring veterinarians and / or clients
- Prepare management reports as requested for consideration by the partners
- Support, foster and role model a positive and proactive management culture within the practice
- Develop and implement a comprehensive marketing and client care plan for the practice
What do we have to offer you?
- The opportunity to contribute to the planning, management and growth of one of the largest private veterinary clinics in Queensland.
- The opportunity to indulge your entrepreneurial and growth mindset to offer outstanding speciality pet services
- The opportunity to join our close-knit team, committed to the provision of clinical service excellence
A competitive salary package commensurate with experience, skills and performance.
To apply for this position, email your CV and covering letter to Derek Smith derek.smith@qldvetspecialists.com.au
Samford Valley Veterinary Hospital, Moreton Bay Region, QLD (posted 8th December) Part Time Receptionist
Part-time Veterinary Receptionist
We are offering and exciting opportunity for a veterinary receptionist to join our team in a part-time role.
Who are we?
Samford Valley Veterinary Hospital is a dynamic mixed animal practice, situated in the picturesque Samford Valley. We deliver high-quality veterinary medicine and surgery to all creatures, great and small, including offering digital x-ray, dental x-ray, ultrasound, in-house IDEXX testing and orthopaedic surgeries. Our clients and our team are part of our family and we pride ourselves on providing warm and compassionate care to everyone that enters our doors.
The role
You will join our existing reception team, and your key duties will include:
- Delivering outstanding communication and customer service to our clients in person, over the phone and via email
- Managing multi-faceted client enquiries including animal health care issues using excellent communication skills and veterinary knowledge
- General administration and support duties and general accounting duties e.g. invoicing and cash handling
- Ensuring the reception area and consult rooms are stocked, clean and presentable
The benefits
- Be part of a supportive and progressive team
- Monday – Friday roster (no weekends or public holidays)
- Generous staff discount
The ideal candidate
- You have proven experience in customer service, ideally in the veterinary industry
- You are a strong team player with a “can do attitude”
- You display exceptional organisational and time management skills, ensuring completion of tasks in a fast-paced environment
- You have a high level of resilience and emotional intelligence
- Your personal and professional presentation is outstanding
Remuneration is commensurate to experience and qualifications. If you are a driven, client care champion and know you can lead your team to do the same - we would love to hear from you! Please send your application, including a cover letter and resume, outlining your suitability against the above-mentioned criteria to:
Yvonne Nelson
Samford Valley Veterinary Hospital
yvonne.nelson@samfordvets.com.au
(07) 3289 1322
Samford Valley Veterinary Hospital, Moreton Bay Region, QLD (posted 8th December) Full Time Reception Team Leader
Full Time Veterinary Reception Team Leader
A rare opportunity exists for an enthusiastic and committed Veterinary Reception Team Leader to join our large and progressive mixed practice.
Who are we?
Samford Valley Veterinary Hospital is a dynamic mixed animal practice, situated in the picturesque Samford Valley. We deliver high-quality veterinary medicine and surgery to all creatures, great and small, including offering digital x-ray, dental x-ray, ultrasound, in-house IDEXX testing and orthopaedic surgeries.
Our clients and our team are part of our family and we pride ourselves on providing warm and compassionate care to everyone that enters our doors.
The role
Your role will be to lead our team of veterinary receptionists, working closely with our veterinary and nursing team leaders and supporting senior management to continue to strive towards our goals as a clinic. Responsibilities include:
- Co-ordination and management of the team’s daily workflow
- A commitment to providing and upholding high-quality, compassionate service to our clients
- Engaging with and reviewing our policy and procedures, ensuring correct implementation and compliance
- Managing multi-faceted client enquiries including animal health care issues, using excellent communication skills and veterinary knowledge
- General administration and support duties and general accounting duties, e.g. invoicing and cash handling
The benefits
- Be part of a supportive and progressive team
- Autonomy and opportunity to take ownership of your role and implement new ideas
- Monday – Friday roster (no weekends or public holidays)
- Generous staff discount
The ideal candidate
- You have proven experience in the veterinary industry
- You are both a strong leader and strong team player
- You display exceptional organisational and time management skills, ensuring completion of tasks in a fast-paced environment
- You are confident and efficient at completing administrative tasks
- You are highly self-motivated and can inspire, support and motivate your team to achieve success
- You have a high level of resilience and emotional intelligence
- Your personal and professional presentation is outstanding
Remuneration is commensurate to experience and qualifications. If you are a driven, client care champion and know you can lead your team to do the same - we would love to hear from you! Please send your application, including a cover letter and resume, outlining your suitability against the above-mentioned criteria to:
Yvonne Nelson
Samford Valley Veterinary Hospital
yvonne.nelson@samfordvets.com.au
(07) 3289 1322
Melbourne Veterinary Specialist Centre, Glen Waverley, VIC (posted 3rd December) Part Time Clients Services, Parental Leave Cover
Part Time Client Services Representative – Maternity Leave Position
- Based at Glen Waverley however may need to work shifts at Essendon Fields on occasion
- Part time role
- Minimum 2 years Reception/Client Services experience essential
- Experience within the veterinary or health industry highly regarded
The Melbourne Veterinary Specialist Centre is a multi-disciplinary specialist veterinary centre providing services to Clients and Veterinary Practices within Metropolitan Melbourne and Regional Victoria.
We are seeking a Client Services Representative who demonstrates a high level of professionalism and customer service skills, enthusiasm, energy and empathy at all times, for the delivery of excellence in a friendly working environment.
This is a busy, part time role and your key areas of responsibility will involve the following:
- Being the face of MVSC, by greeting clients professionally at all times
- Providing exceptional Customer Service – to Clients, staff and referring Veterinarians
- Answering telephones
- Scheduling appointments
- Admitting and discharging Patient
- Maintaining accurate client files
- Organising post and couriers
- Accepting and finalizing payments
The successful candidate for this role will have the following skills:
- Initiative & Adaptability - this role requires you to be able to multitask and have a proactive attitude;
- Attention to detail
- Time management
- Professional levels of communication, written and oral
- Communication skills – with staff, Clients and referring Vets, via phone, email and in-person
- The ability to work well within a team
- Reliability and flexibility
- A calm and empathetic approach to your work.
This opportunity will provide you with ongoing training and development to enhance your skills.
If you would like to be considered for the role please forward your cover letter outlining your interest in the role and resume to Rohan Lawson, General Manager via email, info@melbvet.com.au. Job reference no: ES2109 Client Services.
Only successful candidates progressing to the interview phase will be contacted.
All applicants must have the right to work in Australia. Applications without a cover letter addressing the key requirements will not be considered.
Healthy Pet Veterinary Services, Ascot, NE Brisbane, QLD (posted 2nd December)
Veterinary Receptionist
Supportive and Dynamic Team
Progressive and Reputable Practice
Part-Time Position
About Healthy Pet Veterinary Services
At Healthy Pet Veterinary Services, we know the importance of clients enjoying healthy and happy relationships with their pets. We provide Referral Behavioural Care and General Practice Home Visits. Our team enjoys a high level of expertise in the field of veterinary science, animal behaviour and psychology. We are exceptionally passionate about pets and their wellbeing and their bond with their human family and our practice focus is on providing care that improves the lives of our patients and their carers. Our methods are based in the latest science and research, diagnosing the underlying emotional, mental health or physical issues that lead pets to behaving the way they do. Treatments are tailored to individual animals and the families that they live with, in order to have strategies that work for their particular circumstances.
About the Role:
We have an opportunity for a Veterinary Receptionist to join our team at our Behaviour Referral Consulting Rooms in Ascot. The overall purpose of this position is to provide high quality patient and client care and be the first point of call for Healthy Pet Veterinary Services clients. Reporting to the Behavioural Coach and Manager, you will be responsible for the delivery of administrative services providing exceptional customer service to all patients, their carers', other external clients as well as your colleagues. This is a part-time role, working at the consulting rooms in Ascot. Business hours are 9am - 4pm Monday to Thursday.
Key Responsibilities:
- Welcoming clients, patients, collecting and entering personal details
- Scheduling appointments
- Answering telephone calls and responding to enquiries
- Entering and processing patient billing
- Monitoring and assessing the administration care path of all patients
- Maintaining and managing patient information
- Possessing basic knowledge of veterinary and medical terminology
- Possessing basic knowledge of Practice Management Software
- Supporting Healthy Pets' WHS
- Modelling and promoting Healthy Pets' vision and values.
About the person we're going to hire:
We are looking for an experienced Veterinary Nurse or Medical Receptionist with outstanding customer service to join our team. We are looking for someone who is proactive, personable and enthusiastic about their role. If this sounds like you, we'd love to hear from you!
Skills & Experience:
- Experience in a similar role within the Veterinary or Healthcare industry
- Experience with Practice Management Software
- Excellent organisational and time management skills
- Ability to communicate with clarity both verbally (face-to-face and telephone) and written
- Ability to use computer systems – competence required
- Delivery of excellent client service (to internal and/or external clients)
- Desire to work with animals and people
- Pragmatic and compassionate
- Willing to learn and develop new skills.
Please send your CV and Cover letter to: info@healthypetbehaviourvet.com.au
www.healthypetmobilevet.com.au
Happy Tails Animal Hospital, Burwood East, VIC (renewed 1st December) Full or Part Time Vet Nurse Or Practice Manager
Full or Part Time Vet Nurse or Practice Manager
Happy Tails Animal Hospital in Melbourne’s Eastern suburbs is a busy, family-owned small animal practice which provides exceptional Best Practice Care in a happy, supportive, and rewarding workplace.
We are now looking to expand.
We are looking for an experienced qualified nurse to help our busy team. Our ideal candidate is someone with a positive attitude, enterprising , passionate, and calm under pressure. We don’t expect you to know everything, but a willingness to learn and evolve will go a long way. We encourage our staff to attend continued education or just practice your skills to be the best nurse you can be.
Our vet has over 21 years of busy clinical experience and is willing to teach and support staff, to grow to their full potential. We are always looking to improve and evolve, so your input will always be welcome. Care and compassion is what we are about, and our clients love us for providing optimal care. Many of our clientele speak Mandarin, so if you can speak Mandarin, this would be an advantage, but in not necessary.
We offer a generous, above award salary package, continued education and a great work-life balance, as our hours are only 8am-6pm Monday to Friday, with some after-hours work available. The team shares a flexible roster and a good work-life balance. We would consider supporting a working VISA.
If this position interests you, please send us a cover letter and resume (with two referees) to; jasonwong@happytailsvet.com.au
Greencross Vets Mitchelton, NW Brisbane, QLD (posted 30th November) Full Time Experienced Practice Manager
Full Time Practice Manager
Mitchelton, QLD
Over 1900 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our vets and vet nurses benefit from the resources that the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 136 plus veterinary related businesses in the Greencross Vets family. At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care. We invite you to join Greencross Vets for a rewarding and fulfilling career.
Greencross Vets, a pioneer in the Veterinary landscape for over 9 years, are committed to raising the industry bar and we want you to be a part of our journey! An exciting opportunity exists for a Full Time Practice Manager to lead our passionate team at our Mitchelton clinic. We are seeking an experienced team leader with exceptional communication skills who is ready to drive our business forward using well-developed business, customer service, human resource and operational skills.
The primary responsibilities of this position include:
- Managing the day to day operations of our clinic including stock management, people management and rostering, and maintaining client records;
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care;
- Leading and developing our team and building a positive team culture;
- Ensuring that monthly KPI’s are met;
- Driving our business forward through creating and implementing local marketing initiatives;
- Delivering outstanding service and care to all patients and owners;
The ideal candidate will have the following qualities and expertise:
- Certificate IV in Veterinary Nursing or equivalent;
- 3+ years of experience working as a Veterinary Nurse;
- Proven experience in team management, with strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team;
- Experience with Rx works (preferred but not essential);
- Strong communication and customer service skills;
- Good business acumen;
- Exceptional organisation skills.
What we can offer you:
- An interesting and varied role as well as a dynamic and supportive team environment;
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews;
- Access to a support network of like-minded professionals.
Pay is commensurate with experience and qualifications. If this role is the right one for you, and you would like to become part of the dynamic Greencross team, please email your application, including a cover letter and resume, outlining your suitability against the above-mentioned criteria to:
Rebecca Smith
Area Manager
Rebecca.Smith@greencrossvet.com.au
Adelaide Animal Emergency and Referral Centre AAERC, Kurralta Park, SA (Posted 25th November) Part Time Receptionist
Part-time Receptionist
Adelaide Animal Emergency and Referral Centre
The Adelaide Animal Emergency and Referral Centre (AAERC) is looking for a Permanent Part Time Receptionist to join our dynamic team.
About the AAERC
The Adelaide Animal Emergency & Referral Centre is a twenty-four-hour emergency and referral centre on the SW fringe of Adelaide’s CBD. We offer emergency care to small animals seven days a week, 24 hours a day. Besides our ER function, our referral services operate weekdays in the disciplines of dentistry, medicine, surgery and cardiology.
About the role
The reception role is one of the most important roles we have. As a receptionist at our busy emergency and referral centre, you will be the “face” and “voice” of the clinic to pet owners as well as our referring veterinarians. Internally, you’ll be liaising with nurses, veterinarians, specialists and management.
A key part of the job is managing the waiting room. As we are an ER centre, emotions can run high and triage skills are a must to ensure the best patient care outcomes. Of course, you will have a group of professionals to offer support and a close-knit, fun reception team to keep things in perspective.
Reception shifts start as early as 07:00, while our late shifts can finish as late as 22:00. This is a permanent part time position with varying shifts across the entire week.
About You
Your communication skills are high. You recognize the importance of customer service in a clinic setting and can also work with the various departments to help coordinate their workflow. To be successful in this position you will need to have effective communication and interpersonal skills with a strong emphasis on customer service. We work within a small professional community and getting back to people and developing trust is key to success in this role.
You will need to have worked in a veterinary clinic, as your knowledge will need to be applied in an emergency/triage environment where hard decisions sometimes need to be made. Customers can be difficult, and you need to be able to keep a level, professional demeanour.
You need to be comfortable working with computers. We use EzyVet software, but specific package experience will be considered a bonus rather than as a requirement.
You will need to work effectively in a team environment while also having the ability to work independently as the circumstances dictate.
How to Apply
If you are ready for a challenging, up front role in a busy ER/Referral Centre then apply now. Applications must include a cover letter and current curriculum vitae to be emailed to Elisha Barrow at: elishab@aaerc.com.au quoting job number ES2071.
Marlin Coast Veterinary Hospital, Cairns (posted 24th November) PT Receptionist / Vet Nurse
Marlin Coast Veterinary Clinic – Trinity Beach, Cairns
A Part-time opportunity has become available for an experienced Veterinary Nurse or Experienced Veterinary Receptionist to join our 8 vet and 15 nurse/receptionist team.
Please click here to see photos!
If you possess…
- A genuine passion for animals
- Initiative
- Team Player
- Attention to detail and a high standard of cleanliness
- The ability to work under pressure
- Excellent phone manner, communication skills & customer service skills
- A good sense of humour & happy personality
- The desire to learn and further your career
- A high standard of patient care
- Ability to work 3 days a week (Saturdays included)
We would love to hear from you !!!!
If you are a motivated person who wants to work with an interesting, varied and busy case load this may be the place for you!
This position is predominantly front of house/reception however if you have nursing experience there is potential to add some nursing shifts. Experience with RX works not essential, but preferred.
Please email your resume including a covering letter to Nykea or Bronwyn
Email - admin@mcvet.com.au
Phone - 07 4057 6033
Fax - (07) 4055 6277
Visit our website at www.marlincoastvet.com.au
Beach Street Vet Clinic, Frankston SE Melbourne VIC (posted 24th November) Experienced Veterinary Nurse / Receptionist
Beach Street Vet Clinic is a family owned and operated small animal vet clinic with a team of 10 vets and 8 nurses working in a big spacious clinic with lovely clients.
We practice Veterinary medicine at high standards, this includes digital radiology, ultrasound, idexx in house pathology, etc. We have a strong focus on Fear Free handling and will be an accredited clinic by end of 2020 along with ISFM cat clinic accreditation. We are committed to excellent customer service.
The applicant will need to an experienced positive person, who can work in reception and in general nursing duties. We are open 7 days a week and this person will need to be available to work 30 hours plus covering a variety of shifts including evenings and Saturdays, also to be available to fill in for annual leave or personal leave.
The responsibilities will include, but are not limited to:
- Provide effective support to veterinarians in all aspects of nursing.
- Always maintain an excellent level of considerate patient care and friendly polite customer service, treating every patient as if they are your own.
- Maintain a consistently high level of organisation and cleanliness in the clinic
- Reception duties – answering phones, client payments, admission and discharge of patients
Ideal candidate:
- Qualified Cert 4 Veterinary Nurse is desirable, however an experienced nurse with right skill set will be considered.
- Minimum 2 years’ experience
- Ability to work well and multitask under pressure at a busy reception desk.
- Excellent animal handling skills in line with Fear Free principles
- A good knowledge and understanding of veterinary nursing procedures
- Shows initiative and always strives towards improving their skills.
- Flexible and adaptable within a team environment
- Positive and confident with excellent personal presentation
- Exceptional organisation, communication and customer service skills
- Knowledge of RX works, and Smart flow software would be desirable
What we can offer:
- Work – life balance
- An exciting, stimulating work environment
- Continued opportunity to develop your skills and support with your ongoing education
- A large friendly team
If this position sounds right for you, send your resume and cover letter telling us why this job is for you to Jo Baker Practice Manager: jb@bsvc.net
You can read more about us on: www.beachstvet.com.au or find us on
Monbulk Vet Centre, Dandenong Ranges (posted 24th November) FT or PT Senior Nurse/Practice Manager
We need a fantastic veterinary nurse
Monbulk
Full time or Part-time position
We are currently looking for an experienced Veterinary Nurse to join our passionate team, working in a well-equipped clinic based on the foot of the Dandenong Ranges. You will have access to a great facility and teams of experienced Vets and Vet Nurses.
The right candidate will need to be flexible with traveling and hours. You must be willing to work some weekends and have a vehicle and driver’s license.
The role at our renovated Monbulk clinic requires a senior nurse/practice manager who is confident and competent in taking charge in situations particularly involving customer service in a small-team, low-stress environment. Junior team members work on a rotating basis in the clinic and are on hand to help with day to day activities. Help from the main clinic is always just a few minutes away in case of emergencies.
You must be capable of helping with the clinical side as well. Place iv catheters, monitor anesthetics, do basic dental scale and polish procedures - in fact, all that a senior vet nurse should be capable of doing.
Responsibilities of the Position:
- Working at our Monbulk branch
- Fill the role as a practice manager
- Assist with medical and surgical cases
- Monitor anesthesia during surgery and recover patients
- Providing excellent and compassionate customer service to our clients
- Maintenance of patient charts and records and discharge reports
- Perform blood collection, lab work, instruments cleaning, and IV catheterisation
- Patient management, feeding, toileting, bathing and care
- Greeting and providing exceptional service to clients
- Payment processing and administration; reconciliation of daily cash and electronic payments
- Inventory control: ordering, rotating, entering
- Answering phone calls, appointment scheduling and maintenance of patient records
- Reminders
- Help with social media
Qualifications and Skills required:
- Certificate IV in Veterinary Nursing is essential
- Minimum of 2+ years of veterinary nursing experience
- Comfortable with all aspects of clinical nursing
- Flexibility: being able to work a roster
- Friendly, punctual and well presented with good communication skills
- Act as a leader displaying assertiveness skills to take on a leadership role
- Confident and competent in sole charge situations
- Exceptional customer service and strong communication skills
Must live locally
Amazing remuneration for an amazing nurse
If this sounds like the position for you then please send your resume & cover letter to recruitment@vetsinc.com.au
Kookaburra Veterinary Employment reserves the right to edit or omit any advertisement at our discretion. We take no responsibility for the accuracy of any advertisement shown and will not be liable for any damages of any kind arising under any circumstances.
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