Vet Nurses and other support staff

Veterinary Receptionist, Admin and Practice Management Roles

Greencross Vets, South Melbourne VIC (posted 18th October) Full Time Practice Manager

Full Time Practice Manager
South Melbourne, VIC

Over 1900 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our vets and vet nurses benefit from the resources that the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 140 plus veterinary related businesses in the Greencross Vets family. At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care. We invite you to join Greencross Vets for a rewarding and fulfilling career.

We have an opportunity available at our South Melbourne clinic for a Full Time Practice Manager to lead our passionate team! We are looking for an experienced team leader with exceptional communication skills who is ready to drive our business forward using well-developed business, customer service, human resource and operational skills.

The primary responsibilities of this position include:

Managing the day to day operations of our clinic including stock management, staff management and rostering, and maintaining client records;
Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care;
Leading and developing our team and building a positive team culture;
Ensuring that monthly KPI’s are met;
Driving our business forward through creating and implementing local marketing initiatives; and
Delivering outstanding service and care to all patients and owners.

The ideal candidate will possess the following:

Certificate IV in Veterinary Nursing;
Previous experience as a Veterinary Nurse;
Proven experience in team management is highly regarded;
Strong coaching and leadership skills;
Experience with Rx works (preferred but not essential);
Strong communication skills;
Good business acumen; and
Exceptional organisation and planning skills.

What we can offer you:

Commitment to your career development through access to continued education;
Access to a support network of like-minded professionals; and
An interesting and varied role.

If this role could be everything that you are looking for and you would like to become part of our highly motivated and successful Greencross team, please send your application, including cover letter and resume, outlining your interest and suitability to:

Skye Ware
Area Manager
skye.ware@greencrossvet.com.au

Animal Welfare League of Qld, Coombabah (posted 16th October) Full Time Senior Vet Nurse

awl_qld_v2_logo

Senior Vet Nurse – Fulltime (Tuesday to Saturday)

This vacancy is located at our Gold Coast Rehoming Centre located at Coombabah, an extremely busy Shelter Clinic providing Veterinary care to our animals.

Senior Veterinary Nurse Position - Animal Rehoming Centre Clinic

A Team leader that fosters a positive and efficient work culture
Assisting the Senior Vet in the development, revision and implementation of Nursing procedures & Protocols
Clinic scheduling and surgical procedure coordination
Coordinating Training & Continuing education of Nursing Team
Ordering & stock control
Ensuring the Clinics, equipment and stock are organised and maintained to standards
Providing direction to the team to ensure duties and procedures are completed to meet the daily needs of a busy Animal Welfare Shelter Clinic
Perform general Veterinary Nursing duties including:

proving animals with a high standard of nursing care and ensure treatment plans are carried out in accordance with veterinary instruction
assisting with surgeries and dentals

What are the minimum requirements for this position?

To be eligible to apply for this role, you must meet the following selection criteria:

1. Certificate IV in Veterinary Nursing, minimum requirement
2. Demonstrated practical veterinary nursing experience of at least 5+ years
3. Previous Supervisory experience required
4. Demonstrated ability to prioritise and manage multiple tasks
5. Strong customer service, interpersonal and communication skills
6. Demonstrated ability to work under broad supervision
7. Ability to work independently as well as to actively participate in and effectively contribute to a team environment
8. Basic level computer literacy across a range of software packages

How do I apply?

To apply, please forward your CV and response to selection criteria 1-8 to hr@awlqld.com.au

AWLQ would like to take this opportunity to thank all applicants for applying. Shortlisted candidates only will be contacted.

Award rates apply.

See our website http://www.awlqld.com.au/

Vet 24, Balcatta, WA (posted 15th October) Full Time Client Services Representative

Full Time Client Services Representative

The full-time role:
Do you love helping people and animals? This is a rare opportunity to join our experienced team of client services representatives at Vet24.

Who are we?
Vet24 is a state-of-the-art 24-hour veterinary hospital. From its early beginnings as a small three-vet practice, Vet24 has grown to one of the largest and best equipped veterinary hospitals in WA. Our growth is testament to our high standards of care, stunning modern facilities and commitment to continued professional development within our very special team.

This position offers a busy and varied workload with some administrative work, sales and customer service - with a variety of shifts to be worked, including weekdays, weekends and evenings. At Vet24 you will further your knowledge and experience in the veterinary industry. This role may suit a qualified vet nurse, seeking a break from nursing but hoping to stay within the veterinary industry.

The ideal applicant will:

Be a friendly and motivated self-starter
Have a dynamic approach to work and time management
Possess great communication skills
Uphold the values and contribute positively to the workplace culture of Vet24
Remain calm whilst multi-tasking and maintaining efficiency
Have great phone skills
Have experience in the vet or pet care industry

Why Vet24?

Fully equipped modern veterinary hospital
An incredible opportunity to gain experience in a 24-hour veterinary hospital
A management team which cares about your mental health and work/life balance

To apply:
Please send your cover letter and CV to – gemmad@vet24.com.au

To learn more about Vet24 please visit vet24.com.au or find us on Facebook

Ultimate Veterinary Clinic, Narre Warren, Vic (posted 8th October) Full Time Experienced Practice Manager

Ultimate Vet Clinic

Ultimate Veterinary Clinic is a rapidly growing small animal practice located in the south-eastern suburbs of Melbourne. Our team is currently made up of 3 full time Vets and 2 part time Vet, as well as a happy group of supportive and qualified nurses. The clinic is a new fully equipped small animal hospital offering x-rays, ultrasound, in-house laboratory, dental and orthopaedic equipment and much more.

An exciting opportunity has arisen for a Full-Time Practice Manager to lead our busy team. Working around 38 hours per week, you will have the opportunity to develop your career and benefit from the experience of our nationwide teams. Part-Time opportunity (around 30 hours per week) may be considered for the right applicant.

What we are looking for:

A minimum of 2 years’ Vet Nurse experience is desired but happy to consider practice manager applications from non-veterinary backgrounds also.
Experience in small business management or supervision, particularly within a healthcare/similar industry
An ability to lead and manage a dynamic and high achieving team
Exceptional customer service skills
Excellent written and verbal communication skills
Demonstrated client relationship building skills
A hard working and a hands-on approach to your work
A willingness to roll up your sleeves and get involved at all levels, with energy and drive
Effective time management and organisation skills.
Sound business knowledge and financial understanding with the ability to review financial information, set and achieve targets, and implement effective plans,

What we are offering:

Focus and commitment to your professional development
Access to practical training programs through NVC’s purpose built veterinary training facilities
Access to a great team of Veterinarians and Nurses
Access to our Employee Assistance Program
Flexibility and adventure with the possibility of working across any one of our NVC clinics in Australia or New Zealand if you so desire
Opportunities for career advancement.

For further information about our clinic, please visit: http://www.ultimatevet.com.au/

About Us

Our clinic is part of National Veterinary Care (NVC) a group of 100 clinics located across Australia and New Zealand. What makes us different?

National Veterinary Care believes that if we put our people first, the results will follow. We achieve this through having a highly qualified Veterinary Surgeon as our General Manager – Vet Services, who keeps our clinical standards at the forefront of business decisions. We achieve it through our Veterinary Training Centres – industry firsts where we offer practical CPD in everything from behaviour through to orthopaedic surgery – so that you have the skills and confidence to care for every pet who comes through your clinic doors. Click here to see more https://veterinarytrainingcentre.com.au/

Sounds great! How do I apply?

Whether you are seeking a new career direction, a lifestyle change, a challenge or a relocation to a new environment, we would love to hear from you.

Please apply now by following the link https://nvcltd.applynow.net.au/jobs/NVC790-practice-manager

Northcote Animal Hospital, Inner North-East Melbourne, VIC (posted 8th October) Part Time Receptionist/Customer Care

Customer Care - Reception - Part Time

Do you want to make a difference in people and pets lives?

Situated in the inner north, we are a small animal clinic within a vibrant community where pets are considered family members. We have been established for 6 years and have built some wonderful client relationships in that time.

We are a group of happy, hard working animal lovers who strive to provide the best experience for each and every pet that walks through the door. A major part of this is taking care of their two legged humans by providing them with the attention and education that we would want for ourselves. We are looking for that remarkable individual who can be the welcoming face of our clinic and can take customer care to the next level.

Responsibilities:

Building client relationships
Reception duties including scheduling appointments, payments, phone enquiries
Merchandise displays and maintaining reception presentation and hygiene
Managing stock levels and ordering supplies
Administration for loyalty programs and patient reminders
Help resolve client issues
If you enjoy mentoring and training, there is the opportunity to provide team training in customer service

What we can offer you

A beautiful work space second to none
Friendly clients who want the best for their pets
A dynamic, fast paced environment
A dedicated and empathetic health care team
A well organised work flow with protocols that make sense

For this role, you will need to have prior experience in reception and be able to deliver outstanding communication and customer service to our clients, as well as possess a high level of attention to detail. This is strictly a customer care role and will not lead to a veterinary nursing placement.

Please email your CV and cover letter to Julian at management@northcotevet.com.au

See our website www.northcotevet.com.au and

Samford Valley Vet Hospital, Moreton Bay, Qld (posted 3rd October) Full Time Experienced Receptionist

Experienced Veterinary Receptionist

Do you want a rewarding career? Are you a people person? Do you want to be challenged, learn new things every day and help make a difference in people and pets’ lives?

If you answered yes, then we may have the perfect job for you!

We are seeking an enthusiastic knowledgeable veterinary receptionist to join our supportive and professional team.

A bit about us…

Our practice was established over 40 years ago and has grown into one of the largest in the region. Our spacious small animal practice and separate equine facility support a full range of medical and surgical care, intensive care, radiography, ultrasonography, in-house pathology, and dental care including dental radiography.

We consistently strive to provide the best patient care and maintain the highest of standards across all areas. Customer service is extremely important to us, as our clients are our family - they need to feel like they've come home whenever they visit or talk to us over the phone.

A bit about the job…

The role is Monday to Friday with 8 hour shifts that rotate each week between the hours of 6.30am and 9pm. We are ready now for someone to join our team so an immediate start would be ideal however not essential.

The ideal candidate will have the following skills and expertise:

Experience and established record in customer service
Excellent interpersonal communication skills with a “can do attitude”
Resilience and capacity to multi task in a fast-paced environment
Outstanding personal and professional presentation
Exceptional organisation skills
Ability to respond to problematic situations promptly and develop logical solutions
A team player who demonstrates support to colleagues
Motivation to learn and retain new information applicable to the veterinary industry
Ability to demonstrate compassion, empathy and have a caring approach to all patients and clients
Prior experience as a veterinary nurse/veterinary receptionist

The primary responsibilities of this position include:

Delivering outstanding communication and customer service to our clients
Managing multi-faceted client enquiries including animal health care issues using advanced communication skills and veterinary knowledge
General administration and support duties
General accounting duties e.g. invoicing and cash handling
Establishing and maintaining high standards of hygiene and presentation of reception
Providing effective communication and accurate information handover to vets, nurses and co-workers

Please send your application with a cover letter and resume to:

Natalie Phillips natalie@samfordvets.com.au

Maranoa Veterinary Surgery, Roma (posted 2nd October) Full Time Experience Vet Nurse Receptionist

Maranoa Veterinary Surgery is seeking an enthusiastic, motivated veterinary nurse to join our REAL mixed practice. The role will alternate between nursing and reception duties on a roster system and does include regular weekend work.

The primary responsibilities of this position include:

Caring, handling, cleaning, feeding and medicating of all animals;
Maintaining the overall hygiene of the practice and equipment and restocking – this includes both the small and large animals premises and the consult rooms on wheels (practice vehicles)
Undertaking pre, during and post-operative patient monitoring
Delivering outstanding client and patient care through the use of exceptional customer service, communication skills and patient care skills
Handling client enquiries professionally in person, by email and over the phone;
Administration and reception duties

Our ideal nurse will be self motivated as they are regularly required to work independently, be a good problem solver, organised and eager to learn and contribute to the business. They should demonstrate attention to detail, be reliable, possess a strong work ethic and a positive attitude. They should have obtained a Cert IV in Veterinary Nursing (or BSC Vet tech) or be enrolled and studying to achieve this and most importantly they should love servicing our clients as much as we do!

Roma is home to the largest cattle selling complex in Australia. It’s a mid-sized country town with all necessary shops and sporting facilities and is also home to the famous Roma Cup, Dachshund Day/ Running of the Weiners and Easter in the Country Festival. Carnarvon Gorge is only a 2.5 hour drive away making for a perfect weekend away or there are daily flights to Brisbane (50mins) for city weekend getaways and easy conference access with Roma local reduced pricing.

So, if you love treating a variety of species, a varied caseload and enjoy rural living then please send through your resume.

Applications to: admin@maranoavetsurgery.com.au attn: Joanne.

See our website www.maranoavetsurgery.com.au

Old Mill Animal Hospital, Moreton Bay Region (posted 1st October) Full Time Practice Manager

Old Mill

The Old Mill Animal Hospital is a one-stop, full-service pet health facility, built in and around Dayboro's historic old sawmill building. Transformed into a small animal clinic in 2005, and an elite mixed animal hospital over subsequent years, the 'Old Mill' is a true symbol of old meeting new.

The state-of-the-art diagnostic equipment and luxurious animal accommodation is in contrast to the vintage charm of the rustic building and the familiar warmth of the animal care team. From the moment you walk in, you are greeted with that country kindness. We are committed to providing our clients with the highest level of professional and compassionate veterinary service.

We are currently seeking an experienced Full-time Practice Manager with a minimum of 2 years Vet Nurse experience. The successful applicant will be required to work an average of 38 hours per week which may include some Saturday work from time to time.

The right candidate will have a commitment and passion for high level patient and client care and the desire to provide exemplary customer service. The perfect candidate will be able to work independently and as part of a team whilst demonstrating strong communication skills, essential to lead and support our established team.

What we are looking for:

A minimum of 2 years’ Vet Nurse experience
Experience in small business management or supervision, particularly within a healthcare/similar industry
An ability to lead and manage a dynamic and high achieving team
Exceptional customer service skills
Excellent written and verbal communication skills
Demonstrated client relationship building skills
A hard working and a hands-on approach to your work
A willingness to roll up your sleeves and get involved at all levels, with energy and drive
Effective time management and organisation skills.
Sound business knowledge and financial understanding with the ability to review financial information, set and achieve targets, and implement effective plans,

Our clinics are part of National Veterinary Care (NVC), a group of over 100 clinics located across Australia and New Zealand. What makes us different?

National Veterinary Care believes that if we put our people first, the results will follow. We achieve this through having a highly qualified Veterinary Surgeon as our General Manager – Veterinary Services, who keeps our clinical standards at the forefront of business decisions. We achieve it through our Veterinary Training Centre – industry firsts where we offer practical CPD in everything from behaviour through to orthopaedic surgery – so that you have the skills and confidence to care for every pet who comes through your clinic doors. Click here to see more!

We empower our Lead Vets and Practice Managers to run their clinics the way they see fit, providing admin support where needed. We don't re-brand our clinics. We empower our Graduates to achieve their goals through mentoring, internships and hands on workshops. We empower our Nurses to support their teams through upskilling and team consulting. Our scale allows us to ensure our clinics are well equipped and maintained, but we still want each individual clinic to have their own personality in their communities. Our Wellness Program allows you to teach your clients about preventative healthcare and build lasting relationships.

Sounds great! How do I apply?
Please contact Tayla Hayes, Recruitment Assistant, via thayes@nvcltd.com.au or 07 3063 0922

AdelaideVet - Prospect, Inner Northern Adelaide, SA (posted 26th October) Full Time Practice Manager

AdelaideVet Prospect – Practice Manager Position

We are looking for a highly motivated and experienced practice manager to lead our veterinary practice. You will be responsible for ensuring the hospital delivers high levels of patient care and client service and is accountable for the development of their team and hospital performance. You will also support the Head Veterinarian and together work to achieve clinical and customer service excellence through the implementation of the hospital's standards of care.

AdelaideVet Prospect is an ASAV Accredited Veterinary Hospital ensuring high standards of equipment and patient care. We are an engaged team who enjoy the benefit of working closely with the other three hospitals in the AdelaideVet family. AdelaideVet Prospect is open 6 days a week, with after-hours and Sunday support from the AdelaideVet Trinity Gardens Hospital.

Our aim is to provide a friendly work environment with an emphasis on high standards of care and continuing education which are underpinned by our values; Unity, Compassion, Integrity, Excellence and Progressive.

Key Responsibilities:

Working closely with the Regional Operations Manager to ensure the needs of the clinic are met.
Participate in the annual strategic planning and budgeting processes
Profit & Loss of accountability.
Ensuring smooth workflow within the veterinary hospital.
Managing the clinic rosters and staff attendance including annual and sick leave to ensure adequate cover.
Ensures the team is motivated and engaged, empowering individuals and delegating work as appropriate.
Provides for conflict resolution and decision making in accordance with company policy.
Identify areas to drive continuous improvement.
Coordinate training to ensure policies and procedures are implemented at the clinic level to support our standards of care.

Essential Criteria:

Certificate IV in Veterinary Nursing with a minimum of 5 years’ experience or a minimum of 3 years’ General Practice Management and Operational experience.
Demonstrated leadership and people management skills.
Strong interpersonal and communication skills.
Strong organisational and time management skills.
Processing and management of accounts, invoices, and rosters.
Customer-focused and can-do attitude.
Ability to work well in a team environment.

The Practice Management role offers leadership growth opportunities supported by the VetPartners Learning and Development team to enable you as a leader to produce an independent, high functioning team. The position is full time (38 hours), however, part-time will be considered for the right applicant.

We pride ourselves on being a progressive and forward-thinking hospital that always aims for best practice.

If this sounds like the role for you, please send your resume and cover letter or via email to ramtin.safrang@vetpartners.com.au

"Enriching Life Through Animal Healthcare”

Capital Veterinary Hospital, Phillip (posted 24th September) Two x Experienced Veterinary Nurse/Receptionist

We are seeking two enthusiastic Veterinary Nurses/Receptionists to join our team. The successful applicants will be nurses who work hard to establish positive and supportive relationships with clients. They must have a welcoming attitude to greet existing and potential clients and build a friendly and supportive rapport with clients and staff alike. They will assist in surgeries, consults and treatment.

We are a brand-new veterinary hospital that serves Canberra and surrounding areas. We offer clients an extensive range of services including consultation, vaccination, desexing, advanced orthopaedic and soft tissue surgeries as well as afterhours emergency services.

This will be an exciting opportunity for the right person to help build up a veterinary practice that offers outstanding client care. We encourage you to read our clients feedback on Google review and our Facebook page.

We are a purpose built 100% small animal hospital. The practice has state of the art equipment including digital x-ray, dental machine, ultrasound, patient monitoring machine, microscope and in house IDEXX pathology system. All these are to make your job easier.

See photos here

We are open seven days a week (Monday – Friday, 7am- 7pm. Saturday, Sunday, and public holidays 9am - 5pm).

There are two positions available with both week day and weekend work. Both positions will need to cover the receptionist job.
If you would like to realise your full potential as a vet nurse and get job satisfaction, then please join us. We will utilise all your nursing skills. You will be collecting blood samples, running blood tests, putting IV catheters, applying bandages, triaging the patients, performing AFAST, TFAST (under vet supervision), taking radiographs (under supervision) and monitoring the anaesthesia. If you would like to do more, just let us know. We believe in work satisfaction and will make sure you enjoy what you do. Attractive salary package to the right applicant.

An application including a cover letter and resume can be forwarded by email to:

Renata at: admin@capitalvet.com.au

PH: 02 6282 5522

See our website https://capitalvet.com.au/

Sylvania Veterinary Hospital, Sylvania NSW (posted 18th September) Full Time Head Nurse

sylvania_black_logo

Head Nurse Position at Sylvania Veterinary Hospital

Who are we?

Sylvania Veterinary Hospital is located in South Sydney in the Sutherland Shire. We are a large, busy hospital with a reputation for providing the highest level of both patient and client care. We have 33 team members and are open7am to 11pm on weekdays, 7am to 8pm on weekends and 8am to 5pm on public holidays. Our team consists of vet nurses, junior animal attendants and vets. We have a wide range of equipment, including ultrasonography, digital radiography, endoscopy, a vet tome and advanced anaesthetic monitoring equipment, including pulse oximetry, a Parkes doppler and end tidal CO2 monitor. We have veterinarians with special interests in birds, rabbits and wildlife as well as internal medicine, surgery and diagnostic imaging, among others.

Head Nurse Position:

This is a Head Nurse position. We are looking for an experienced, energetic, team player focused on ensuring the highest standards of patient and client care in our hospital.

Responsibilities include providing excellent customer service and leading training and education of a team of 16 nurses and 6 junior animal attendants.

You will also be required to:

Lead and inspire the SVH team supportively to maintain the highest level of patient care and customer service
Manage nurse rostering
Implement training programs for the nurse team
Perform general nursing responsibilities and stock ordering
Be an excellent communicator and be able to delegate effectively within the team
Integrate and train new team members
Oversee client relations

This is a permanent position on a rotating 10-week roster. There are some 3-11pm shifts and weekend shifts. There is some flexibility in your rostered days off.

The ideal candidate will:

Have a desire to train and lead a great team of nurses
Be a great team player
Have a passion for outstanding customer service and patient care
Have outstanding work ethic
Have strong problem-solving and decision-making skills
Be committed to ongoing continuing education and teaching

Ideally you will have a Certificate IV in Veterinary Nursing and at least 3 years experience in the veterinary industry. We would also value evidence of interest in continuing education in veterinary nursing and/or education.

We have a fantastic team of very supportive vets and nurses. We also have absolutely amazing and dedicated clients and so many gorgeous patients. So, if you already have head nurse experience or you feel you are ready to take the next step into a head nurse position then please apply today.

Please forward your resume with a cover letter to our Hospital Director, Michelle Sutherland, at michelle.sutherland@sylvaniavet.com.au

We look forward to hearing from you.

See our website https://sylvaniavet.com.au/

Yarrabilba Veterinary Hospital, Logan, QLD (posted 16th September) Part Time Receptionist

The Yarrabilba Veterinary Hospital has a position for an experienced Part-time Veterinary Receptionist.

Yarrabilba is a fast-growing community in the Scenic Rim / Logan areas, south west of Brisbane. We are looking for an experienced, first-class receptionist to join our team of busy vets and nurses to help grow our practice, with a professional, reliable, efficient and compassionate manner. You will be supported by a team of vets and nurses with a high standard of patient and client care, who have been working within veterinary practice for many years.

This position will not suit applicants with limited or no previous experience in a veterinary reception role or nurses who have recently graduated with a Certificate IV in Veterinary Nursing.

An experienced receptionist, with excellent time management skills and a minimum of 3 years’ in a fast-paced veterinary practice would be ideal. The position will be for approximately 22 to 25 hours per week, commencing early to mid-November.

The Yarrabilba Veterinary Hospital is open 7 days a week - 8am to 6pm Monday to Saturday and 9am to 12mid-day Sunday (closed Public Holidays). The position will include weekend work and would suit a mature person, wanting to take on the responsibility of providing a consistently high level of support to our clients, their pets and our busy team. While enjoying an approachable, enthusiastic and supportive team environment.

Please click here to see photos!

Please email your Resume and Covering Letter stating your experience to trish@yarrabilbavet.com.au

For more information, see tambvet.com.au/yarrabilba-vet-hospital and

Lamington Terrace Veterinary Surgery, Nambour, QLD (posted 16th September) Full Time Head Nurse

Team Legends are hiring!

We are on the hunt for a Head Nurse to join our awesome team on the Sunshine Coast.

Our teams are fun, energetic and friendly and we encourage new ideas and forward thinking in our practices.

We are trying to be as eco-friendly as possible, so we utilise technology and green concepts as much as we can.

The Nambour practice also has an avian specialist working with us three days per week, so those that love the feathered kind will be in their element.

Our Head Nurses run their teams within their clinics, and our management doesn’t micro-manage. We want our Team Leaders to be comfortable creating new systems and programs that are cohesive for their work-space.

We have lots of support as we have five other practices that you can call on for help if you need it.

Our practices are family owned and we have a small upper-management team in place, no red tape with us! We are part of the award-winning Vet Lounge group.

Please click here to see photos!

We believe in creating safe and harmonious workplaces, we have policies in place to make sure everyone has a voice and anyone can have input.

Our Head Nurse will need to have experience in a senior role, and have 5+ years clinical experience.

Rosters, times-sheets and all the boring stuff is done for you, all you need to do is weave your magic and make this role your own.

Sounds like your new gig? Call Simone 0415 221 973

For more information, see www.lamingtonvet.com.au and

Animal Emergency Service, Underwood and Jindalee, QLD (posted 13th September) Part Time Assistant Nurse Manager

Assistant Nurse Manager
Underwood and Jindalee, Queensland
Permanent Part-Time (minimum 25 hours per week)

Due to recent growth within our organisation and nursing teams, we are seeking two highly motivated and experienced nurses to become Assistant Nurse Managers at our Underwood or Jindalee hospitals. If you’re looking for the next step in your career…this could be the opportunity for you!

Our teams have grown to a level where our Nurse Manager needs support both on and off the floor at our Brisbane practices. This position would suit someone who wishes to build upon their leadership experience to inspire, mentor and assist in managing a team of extraordinary nurses within our practice. While you will have ample opportunity to develop your leadership skills, you will also be supported through this change with extra training and mentorship provided where needed.

Animal Emergency Service aims to provide the highest quality emergency veterinary care of animals when they need it. We are committed to working as a team to deliver positive results for our clients and patients, as well as learning from each other and having fun in the process! We have built a reputation for excellence and we are now looking for new leaders to enhance our growing Veterinary Nursing team.

Main responsibilities relevant for this role include (on-top of normal clinical shifts):

Assist the Nurse Manager with the implementation and compliance of new and existing company policies.
Assist with roster co-ordination.
Lead clinical shifts as a Shift Supervisor.
Involvement in conflict management and resolution processes.
Assist in ensuring ongoing compliance with all relevant legislation, including Workplace Health and Safety requirements.
Assist with the recruitment, training and development of Nurses.
Monitor performance and assist with performance management/development within the Nursing team.
Administration tasks as required.

About You

The successful applicant must be driven, passionate about emergency nursing, show initiative and have a vision to advance a nursing team to achieve the next level in all areas of the profession. You will be qualified with a Cert IV or Bachelor of Vet Tech and have a minimum of 5 years nursing experience. As a leader, it will be extremely important to have a genuine passion for people as well as animals, be confident in developing relationships in a positive manner and working cohesively as a team. You must also have flexibility to work weekends, weekdays, nights and public holidays. If this sounds like you, please apply below.

This is an opportunity to work as part of a caring and enthusiastic team while developing a career in Management with a supportive environment. Please send your application to careers@aes.email quoting reference number UWANM1909 and include:

Your resume
Covering letter addressing the above-mentioned criteria and the role you are applying for (Underwood or Jindalee)

Applications will close Monday 30th September, so please submit your application before then.

See our website https://www.animalemergencyservice.com.au/

Lort Smith Animal Hospital, North Melbourne (posted 11th September) Customer Service Officer

Customer Service Officer

Permanent Part time role
Located in North Melbourne
Join Australia’s largest Animal Hospital

Lort Smith’s mission is to improve the health and happiness of animals and the people who care for them. We do this via three very important streams of work; in our hospital by providing exceptional veterinary care and preserving the human-animal bond irrespective of a person’s circumstance; in our adoption centre by providing sanctuary, rehabilitation, welfare and a new home for animals; and through our community outreach programs by promoting responsible pet ownership and nurturing the human-animal bond.

To learn more about Lort Smith go to: www.lortsmith.com

Our Customer Service Officers are our first point of contact for clients. The team contribute to the quality care for animals, promote responsible pet ownership, foster awareness of animals and benefits they bring by delivering our vision, mission and values of Lort Smith.

The team are responsible for delivering an exceptional customer experience, growth and reputation of Lort Smith through building rapport, identifying customer needs and managing customer concerns and will deliver peace of mind.

Reporting to the Customer Services Supervisor, your duties will include but not be limited to:

Greet customers and assist them with general enquiries and check them into appointments
Answer phone calls in a timely manner and assist with general enquiries
Ensure appointments are appropriately booked and are managed successfully
Inform customers of the necessary information prior to them attending an appointment
Ensure client/patient information is correct and up to date
Process payments
Escalate any issues or concerns to the duty supervisor
Follow all processes and procedures applicable to your employment

To be successful in your application, you must be able to demonstrate:

A minimum of two years’ experience in a dynamic customer service environment, preferably within a veterinary environment
Ability to work in a dynamic customer service environment, with strong phone/contact centre skills and face to face interaction
Proven experience working in a fast paced environment
Commitment to the delivery of outstanding customer service
An understanding and empathy for the important role animals play in people’s lives
Developed negotiation skills and ability to have difficult conversations with people in distress
Strong organisational skills and the ability to prioritise and problem solve
A positive and resilient attitude is essential
Ability to be a team player and lead by example
Well-developed computer literacy skills

The successful candidate must have the ability to work a roster involving day, evening, weekend and public holiday shifts.

We are looking to fill this vacancy as soon as possible so if you meet the requirements for the role listed above, please apply via the following link: http://adr.to/62qvq

RSPCA, Broken Hill, NSW (posted 10th September) Practice Manager

PRACTICE MANAGER!

Are you seeking to join a diverse team and assist in shaping our clinic to provide a gold standard of care for animals? Are you seeking a scenic change to escape the city in this unique environment, with the opportunity to work with the occasional local wildlife?

If so, then this practice manager role at the RSPCA may be the perfect opportunity for you!

The Royal Society for the Prevention of Cruelty to Animals (RSPCA) is Australia's pre-eminent animal welfare organisation. We provide a strong voice for animals experiencing cruelty and neglect. RSPCA NSW is committed to the care and welfare of animals, providing extensive professional facilities, including fully equipped veterinary hospitals and our state-wide shelter network, with hundreds of staff across New South Wales to care for animals.

Our Broken Hill Veterinary Clinic is now looking for a Practice Manager with business management or strong staff experience to provide support to the Managing Veterinarian and manage daily operations on a full-time, permanent basis. The Practice Manager is responsible for ensuring that a high standard of animal wellbeing is maintained and effective service is provided to the public. You will be required to demonstrate strong people management skills.

The successful candidate may be required to work occasional weekends and after hours and travel intrastate when necessary.

In this role, you will:

Conduct routine management of all veterinarians, veterinary nurses, veterinary receptionists, and animal attendants including recruitment, induction, leave management, career development and performance management
Manage rosters and staff pay
Conduct operational (daily) financial management, analysis, reporting, debt collecting, invoice management and authorisation
Maintain all relevant databases, e.g., Sheltermate, Ezyvet, and financial systems
Provide reception support occasionally
Manage hospital services
Provide administrative support, including coordinating staff meetings and taking minutes
Design and implement strategic directives
Maintain stock levels and pricing
Provide a high level of customer care, including complaint resolution and communication management
Implement new processes and procedures in line with legislation and internal policies and procedures
Promote and lead change

To be successful in this role, candidates will need the following skills and experience:

Tertiary qualifications in business administration or equivalent work experience
Certificate IV in Veterinary Nursing or Certificate II in Animal Studies (advantageous)
Demonstrate strong people management experience
Experience promoting change

For more information or to apply please contact Alison at amcguigan@rspcansw.org.au

RSPCA NSW - Broken Hill
2 South Road
Broken Hill, NSW, 2880

Templestowe Veterinary Clinic, North-East Melbourne, VIC (posted 5th September) Full Time Practice Manager

About us
Templestowe Veterinary Clinic is an energetic clinic with loyal clients whom we have built great relationships with over the years. We are a friendly bunch that focuses on clinic culture and we are passionate about delivering high standards in client and patient care.

Our unique and characteristic clinic is based in the North-Eastern suburbs with surrounding shops and cafes within a minute walking distance!

About the role
An exciting opportunity is available for a full-time Practice Manager to join our team and be responsible for the management and supervision of day to day operations of the practice, including maximising overall efficiency and profitability, leadership and management of administrative and nursing teams, contributing to high standards of care whilst building exceptional client relations. The Practice Manager’s time should be balanced between management and non-management activities. Key to the Practice Manager’s role is an excellent working relationship with the Lead Veterinary Surgeon; as the two senior members within the clinic, these positions must work very closely to achieve clinical and business success.

The role is requiring the successful candidate to work every third Saturday at 9:00 AM – 3:00 PM.

About You
The ideal candidate will possess leadership skills by endeavouring to create an inspiring team environment with an open communication culture. You will be the contact point for all team members, so having great interpersonal skills is an important part of this role. You should also be able to act proactively to ensure smooth team operations and effective collaboration. Ultimately, you will lead by setting a good example and engage the team to achieve their goals.

The right candidate will have a positive and committed attitude by showing a willingness to fulfil the duties of their position and via the development of new ideas to navigate effective change through the organisation with special attention to client journey, employee well-being and effective decision making.

Must be organised, attention to detail, excellent time management skills, efficient and effective, able to multi-task, work autonomously, confident with the handling of computer systems, phone calls and customer service. Previous animal care experience is not essential, however having the willingness to learn, display compassion and empathy for both people and their furry family members is a must.

You will be working closely with and reporting to the Operations Manager.

Key responsibilities:

Client Care and Satisfaction
Patient Standards of Care
Team Leadership
Clinic Management
Behavioural Competencies

Essential Duties:
Client Care and Satisfaction

Ensure the client experience is excellent; work towards strong repeat custom, excellent feedback and strong word of mouth referrals through great relationship building and customer service.
Manage and seek continuous improvement of client flow within the clinic.
Manage client follow-up including reminders and recalls, as well as responding to client feedback or complaints.
Ensure excellent presentation and cleanliness of the outer clinic, waiting room and consult rooms, as well as staff presentation (including name badges and uniforms).

Patient Standards of Care

Manage the implementation of uncompromising standards of care in delivery of nursing, medical and surgical services.
Ensure the clinic team are engaged with preventative health and promoting Healthcare Programs • Foster a focus on preventative health care amongst staff and clients.
Support the lead veterinary surgeon in clinical delivery.

Recruitment:

Recruit and onboard nurses and vets with the support of Operations Manager if necessary.
Ensure the candidate and new starter experience is engaging and reflective of the clinic values.
Follow procedures including approval procedures, recruitment guidelines, training procedures.
Follow the VPP induction processes and ensure all competencies are met: monitor staff during probation periods.

Performance Management and Engagement:

Provide positive and motivational leadership and give clear and constructive feedback. Develop and maintain positive practice culture and job satisfaction for staff. Support your team members and foster a positive and friendly work environment.
Ensure clinic team is actively engaged in continuing education through VPP and external avenues, with the goal of developing their skills and the adding value to the business. Raise requests for CE Allowances, Study Leave and Traineeships for approval in accordance with procedures.

Clinic Management

Work closely with Operations Manager to review KPI’s, set and achieve targets and budgets
Ensure regular inventory of supplies is taken, and that stock is ordered and priced appropriately as per policy and as directed.
Manage invoicing; ensure all accounts payable are approved or queried as required.
Keep all client details up to date, assist vets with histories.
Observe excellent cleanliness and hygiene throughout the clinic.
Compile lawful, fair and effective rosters in response to business needs/budgets.
Issue rosters with reasonable notice and ensures they are always accurately entered into the time and attendance system in advance.
Full responsibility for ensuring accurate payroll information is submitted in line with all policies and procedures.

What we can offer you
Clinic culture and working relationships are important to us. The staff has become like family and we aim to look after each other, be supportive of one another and encourage growth. As a valued team member, you will be working alongside a great, friendly team, and be provided with the opportunity for ongoing training and support through Continued Education, Courses, Internal training, and Practice Manager meetings.

The Practice Management meetings are held at the head office every 2-3 months which is facilitated by our friendly head office team.

This is an opportunity for all managers from our 8 clinics to get together in participating and encouraging one another to communicate clearly and effectively to ensure forward progress of the practice goals.

Our organisation strives to build a supportive community where we provide personal coaching, training and further information to elevate your skills.

If you’re looking for an exciting change, a challenge and would love to contribute to the care of animals then we would love to hear from you!

If you are interested in becoming a part of our veterinary team or have any questions or concerns about this role please contact Veterinary Practice Partners.
Name: Tanya Stevenson (Operations Manager)
Email: tanya@vppclinics.com.au

Cat Protection Society of Victoria, Greensborough, VIC (posted 3rd September) Full Time Practice Manager

Full Time Practice Manager

We are currently seeking an experienced, Full-Time Practice Manager.

The Cat Protection Society will be opening a new purpose built facility at the end of the year which includes an animal shelter and a private clinic. The Practice Manager will be responsible for transferring the existing private practice from temporary facilities located on site to the new clinic and then ensuring that the new clinic becomes fully functional with an expanded client base by:

Assisting in the hiring and training of support staff
HR administration
Scheduling consultations
Preparing financial statements and budgets
Monitoring performance
Maintaining inventory
Managing software
Maintaining standards and compliance
Liaising with the Society’s Communication and Marketing Manager.

The right candidate will have a commitment to animal welfare and the ability to provide a high level of patient and client care. The right candidate will be able to work as part of a team by demonstrating strong communication and planning skills, essential to develop, lead and support an establishing team.

What we are looking for:

A minimum of two years’ experience in small business development and management , particularly within a welfare/similar industry
A person who shares the Society’s Mission, Values and Code of Conduct
Demonstrable interpersonal skills and emotional maturity
Demonstrated client relationship building skills
Sound business knowledge and financial understanding with the ability to review financial results, set and achieve targets, and implement effective plans,
Experience in Veterinary Nursing and/or appropriate qualifications would be preferable but not essential.

For more information about The Cat Protection Society please visit:
www.catprotection.com.au and

How do I apply?
Please contact Ian Crook, CEO,
ceo.catprotection.com.au

North Coast Veterinary Specialist, Tanawha, QLD (posted 27th August) Full Time Surgical Head Nurse

Full Time Position - Surgical Head Nurse

Do you love surgery? Do you have a passion for exceptional patient care? Do you have amazing people skills?

If you answered yes …. then we have the perfect job for you. We are looking for a motivated, passionate and caring Cert IV veterinary nurse that is wanting to take the next step in their career. This position is the perfect mix of surgical nursing and managing a small team to ensure the highest levels of patient care are achieved.

If you haven’t had specialist surgical nursing experience, don’t be scared to apply. The necessary on the job training will be provided. What is most important is that you have a passion for surgery and that you have some experience in senior/head nursing.

For the right person, there is on offer a competitive annual salary commensurate with experience. Continuing education allowance and study leave. Opportunity to work with a high performing team and have autonomy in your role.

If this sounds like the role for you, please email your CV with cover letter and references to practicemanager@ncvs.net.au.

For more information, see ncvs.net.au and

Frenchs Forest Veterinary Hospital, Northern Beaches Sydney NSW (posted 26th August) Full Time Practice Manager, 12 month parental leave cover

Full-Time Practice Manager and Vet Nurse- 12 Month Fixed-Term Contract

Frenchs Forest Veterinary Hospital is located 13 kilometres north of the Sydney Central Business District in the Northern Beaches. Home of the famous Home and Away set, Northern Beaches is the perfect spot for a sea-change and an escape from the busy city centre! Take a day trip away from the beach and head into Sydney to climb the Sydney Harbour Bridge, dine at the Revolving Restaurant and take tourist photos in front of the Sydney Opera House! To discover more of what Northern Beaches has to offer, please visit https://www.sydney.com/destinations/sydney/sydney-north/northern-beaches

We are currently seeking an experienced, Full-Time Practice Manager with Vet Nurse experience for a 12 month Fixed-Term Contract covering Parental Leave. The right candidate will have a commitment and passion for high level patient and client care and the desire to provide exemplary customer service. The perfect candidate will be able to work independently and as part of a team whilst demonstrating strong communication skills, essential to lead and support our established team.

What we are looking for:

A minimum of two years’ experience in a Vet Nurse role with appropriate Cert IV qualifications
Demonstrated experience as a practice manager or in leading a team
Excellent written and verbal communication skills
Demonstrated client relationship building skills
A hard working and a hands-on approach to your work
A willingness to roll up your sleeves and get involved at all levels, with energy and drive
Effective time management and organisation skills.
Sound business knowledge and financial understanding with the ability to review financial information, set and achieve targets, and implement effective plans,

For more information, please visit https://ffvh.com.au/

Our clinics are part of National Veterinary Care (NVC), a group of over 100 clinics located across Australia and New Zealand. What makes us different?

National Veterinary Care believes that if we put our people first, the results will follow. We achieve this through having a highly qualified Veterinary Surgeon as our General Manager – Veterinary Services, who keeps our clinical standards at the forefront of business decisions. We achieve it through our Veterinary Training Centre – industry firsts where we offer practical CPD in everything from behaviour through to orthopaedic surgery – so that you have the skills and confidence to care for every pet who comes through your clinic doors. Click here to see more!

Sounds great! How do I apply?
Please contact Tayla Hayes, Recruitment Assistant, via thayes@nvcltd.com.au or Apply Now.

Ultimate Veterinary Clinic, Narre Warren South, Melbourne (posted 26th August) Full Time Experienced Receptionist

Ultimate Veterinary Clinic – Full time Receptionist

Ultimate Veterinary Clinic is a rapidly growing small animal practice located in the south-eastern suburbs of Melbourne. Our team is currently made up of 5 full time Vets and 1 part time Vet, as well as a happy group of supportive and qualified nurses. The clinic is a new fully equipped small animal hospital offering x-rays, ultrasound, in-house laboratory, dental and orthopaedic equipment and much more.

We are currently calling all motivated, compassionate, BUBBLY Receptionist SuperSTARs to apply for our Full-Time Receptionist role within our lovely team! You will have an effervescent personality and love to meet, greet and form lasting relationships with our fantastic clients.

Duties include, but are not limited to:

Managing multiple incoming telephone lines as well as serving clients.
Booking appointments and Ezyvet diary management.
Taking payments and balancing the till at the end of the day.
Product sales and client education.
Ordering stock and general stock control duties
Computer data entry and general administration.
Managing the reminder system and sending out client letters.
Unpacking of daily orders and stocking shelves.
Ensuring front of house is always clean and presentable.

The ideal candidate should have:

Fast paced reception experience and a passion for the pet care industry.
The ability to work well within a team environment and work autonomously.
Possess excellent customer service and communication skills.
Be able to multi-task, remain calm under pressure and be detail orientated.
A willingness to learn and inform our clients about animal health products.

For more information, please visit: https://ultimatevet.com.au/

National Veterinary Care (NVC) is a group of almost 100 clinics located across Australia and New Zealand. What makes us different?

Sounds great! How do I apply?

Please contact Natasha Wardlaw, Recruitment & HR Coordinator, via nwardlaw@nvcltd.com.au or apply now by following the link: https://applynow.net.au/jobs/NVC753-receptionist

Moss Vale Veterinary Hospital, Southern Highlands, NSW (posted 26th August) Part Time Reception Nurse

Moss Vale Veterinary Hospital is situated in the heart of the beautiful Southern Highlands of NSW. The Highlands are situated on the south -western fringe of Sydney and is only 40 minutes from the pristine south coast beaches.

The practice was established in the 1960’s and as such, we have a well-earned reputation for client care and are thorough and up-to-date in our approach to veterinary medicine and surgery. Our business has been built on client referrals. We are well equipped with modern diagnostic equipment. The team is supportive and well trained. We utilize specialists when required and set very high standards for each and everyone in the team.

We are currently looking for a motivated and compassionate Part-Time Receptionist/Veterinary Nurse to join our lovely team. This role requires commitment to approximately 21 hours per week and the ability to fulfil some nursing duties which include but are not limited to holding patients, assisting Vets and taking bloods. Weekend work will form a part of the 21 hours per week.

What we are looking for:

A minimum of three years’ experience in Veterinary Nursing with appropriate Certificate IV Vet Nurse qualifications
An interest in developing puppy preschool desirable
An ability to work efficiently, both independently and as part of the team
Exceptional customer service skills
Excellent written and verbal communication skills
Demonstrated client relationship building skills
A hard working and a hands-on approach to your work
A willingness to roll up your sleeves and get involved at all levels, with energy and drive
Effective time management and organisation skills.

What we are offering:

Opportunity for puppy preschool management available
Focus and commitment on your professional development
Access to a great team of Veterinarians and Nurses
Flexibility and adventure with the possibility of working across any one of our NVC clinics nationally if you so desire

To learn more about our clinic please visit www.mossvalevet.com.au

Our clinic is part of National Veterinary Care (NVC), a group of nearly 100 clinics located across Australia and New Zealand. What makes us different?

If you are interested in working with a great team with plenty of support and challenging and rewarding cases, please Apply Now or contact Tayla Hayes, Recruitment and Human Resources Assistant via thayes@nvcltd.com.au!

Pet Medical Centre/Dubbo Equine Hospital, Dubbo, NSW (posted 23rd August) Client Services Manager

CLIENT SERVICES MANAGER

We are seeking an experienced front-of-house admin expert to maintain our vibrant and welcoming atmosphere
We’re looking for a great listener who is compassionate and understanding of our clients and their beloved pet’s needs
Medical or veterinary experience will be viewed favourably
You must be a computer wizard and willing to quickly embrace our information systems to maintain the integrity of our records
You will take ownership of various administration tasks which are essential to the smooth running of our practice
You need to be willing to provide exceptional care and go the extra mile for our clients, many of whom have been with us for many years
You must be able to work closely with other members of our team to achieve desired outcomes
An ability to use social media in a thoughtful strategic manner would be advantageous
Our workplace fosters a team approach with open communication and support, encouraging personal and professional growth
Does this sound like you? Tell us about your skills and aspirations.
Email to: info@petmedicalcentre.com.au

Please click here to see photos!

For more information, see www.petmedicalcentre.com.au and

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