Vet Nurses and other support staff
Veterinary Receptionist, Admin and Practice Management Roles
Baldivis Veterinary Hospital, South of Perth, WA (posted 14th July) Receptionist
DYNAMIC RECEPTIONIST REQUIRED
A client-loving, enthusiastic and effervescent receptionist is required for our veterinary practice. We are located approximately 40 minutes south of Perth.
This is a full time position, however the successful applicant will work just 4 days per week, with one of the shifts scheduled on the weekend.
Previous reception experience (vet or otherwise) is essential, as is a bright, bubbly personality and exceptional communication skills. The position is in a very busy hospital, so time management skills, the ability to prioritise, and organisational skills are also essential.
Applicants must have their own vehicle.
The crew consists of 9 Vets, an experienced nursing team and a dedicated reception team. The large hospital is very well equipped and facilitated with a light and spacious reception area, 9 consulting rooms, 3 surgeries and treatment rooms, in-house Idexx lab, digital x-ray, ultrasound, orthopaedic surgeons, visiting ophthalmologist, and an after hours emergency team.
The role is 100% reception, so responsibilities will include client care, administration work, general ‘housekeeping’ and the implementation of practice protocols. A certificate IV in veterinary nursing is preferred.
If you have a passion for client care, and you are looking for a new venture, please email your application letter and CV (Please include the contact details of your referees) to Dr Danae Dunn, Practice Manager, drdanaedunn@baldivisvet.com.au
Centre for Animal Referral & Emergency (CARE), Collingwood, VIC (posted 14th July) Receptionist
- Full-time role (152hrs/month), with part-time negotiable for the right candidate.
- An industry leading team based in the heart of Melbourne.
- Fully equipped hospital with modern facilities.
The Centre for Animal Referral and Emergency (CARE), a multi-specialist veterinary hospital located in inner Melbourne, is recruiting for an enthusiastic and team-oriented veterinary receptionist to work on a permanent full-time basis (152hrs per month). Permanent part-time may be negotiated for exceptional candidates.
About CARE
CARE is a large 24hr multidisciplinary hospital based in Collingwood (just 3km from the CBD). The hospital is staffed with an outstanding team of emergency veterinarians and nurses, working alongside specialists in surgery, emergency & critical care, and internal medicine. Our core values are honesty, trust, fairness, teamwork, compassion, and a commitment to not only the highest standards of patient care but the health, wellbeing, and career progression of our staff.
The Position
CARE is seeking an enthusiastic and conscientious veterinary receptionist to deliver exemplary customer service to our clients. This role combines frontline hospital reception duties, administrative tasks, and telephone switchboard operations. Our veterinary receptionists must have the meticulous attention to detail required to meet CARE’s high standard of client relations, record keeping, and hygiene protocols.
The successful candidate will be self-driven, well-presented, and able to function effectively both individually and as part of a team. The role would best suit a composed, compassionate, and professional individual, who is capable of managing multiple competing priorities and working under pressure.
Prior experience in a customer service position is a requirement of the role, as is a background in the veterinary sector. Applicants must have a solid working knowledge of Microsoft Office products, and possess a very high level of written and verbal communication. Knowledge of EzyVet practice management software and medical privacy laws would be advantageous, but not essential.
The Opportunity
A career at CARE will provide the successful candidate:
- The excitement and challenges that come with our interesting and varied caseload.
- Competitive remuneration, commensurate with skill level and experience.
- A friendly and welcoming team of like-minded professionals. We are a supportive family-run clinic, with an emphasis on achieving best patient outcomes.
- A workplace community that promotes employee wellbeing, satisfaction, and retention.
- Access to our Employee Assistance Program (EAP), providing free and confidential counselling on issues of work, money, family, health, and everything in between.
- Great staff amenities which include complimentary snacks, beverages, espresso coffee, and fresh fruit delivered weekly.
- Generous discounts on a range of hospital products and services.
- An easy commute to work, thanks to our proximity to multimodal public transport and major arterial freeways. Secure off-street staff car parking is available.
- A centrally located workplace in one of Melbourne's most exciting lifestyle precincts.
CARE is an equal opportunity employer and we value diversity. We do not discriminate based on race, religion, gender, sexual orientation, or age. Note, the successful applicant may be required to undergo a National Police Check.
How to Apply
Applications and enquiries should be directed to Ms Kelley Johnson no later than 15th August 2020 via the contact details below:
E kjohnson@carevet.com.au
P (03) 9417 6417
Applications should include a cover letter outlining your suitability for the position and current CV (including email contact details for references)
Greencross Vets Toombul, Brisbane, QLD (posted 8th July) Practice Manager
Full Time Practice Manager
Over 1900 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our vets and vet nurses benefit from the resources that the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 136 plus veterinary related businesses in the Greencross Vets family. At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care. We invite you to join Greencross Vets for a rewarding and fulfilling career.
Greencross Vets, a pioneer in the Veterinary landscape for over 9 years, are committed to raising the industry bar and we want you to be a part of our journey! An exciting opportunity exists for a Full Time Practice Manager to lead our passionate team at our Toombul clinic. We are seeking an experienced team leader with exceptional communication skills who is ready to drive our business forward using well-developed business, customer service, human resource and operational skills.
The primary responsibilities of this position include:
- Managing the day to day operations of our clinic including stock management, staff management and rostering, and maintaining client records;
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care;
- Leading and developing our team and building a positive team culture;
- Ensuring that monthly KPI’s are met;
- Driving our business forward through creating and implementing local marketing initiatives;
- Delivering outstanding service and care to all patients and owners;
The ideal candidate will have the following qualities and expertise:
- Certificate IV in Veterinary Nursing or equivalent;
- 2+ years of experience working as a Veterinary Nurse;
- Proven experience in team management, with strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team;
- Experience with Rx works (preferred but not essential);
- Strong communication and customer service skills;
- Good business acumen;
- Exceptional organisation skills.
What we can offer you:
- An interesting and varied role as well as a dynamic and supportive team environment;
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews;
- Access to a support network of like-minded professionals.
Pay is commensurate with experience and qualifications. If this role is the right one for you, and you would like to become part of the dynamic Greencross team, please email your application, including a cover letter and resume, outlining your suitability against the above-mentioned criteria to:
Rebecca Smith
Area Manager
Rebecca.Smith@greencrossvet.com.au
Greencross Vets Marsden Park, North-West Sydney, NSW (posted 8th July) Full Time Practice Manager
Marsden Park, NSW
Over 1900 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our vets and vet nurses benefit from the resources that the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 136 plus veterinary related businesses in the Greencross Vets family. At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care. We invite you to join Greencross Vets for a rewarding and fulfilling career.
Greencross Vets, a pioneer in the Veterinary landscape for over 9 years, are committed to raising the industry bar and we want you to be a part of our journey! An exciting opportunity exists for a Full Time Practice Manager to lead our passionate team at our Marsden Park clinic. We are seeking an experienced team leader with exceptional communication skills who is ready to drive our business forward using well-developed business, customer service, human resource and operational skills.
The primary responsibilities of this position include:
- Managing the day to day operations of our clinic including: stock management, staff management and rostering, and maintaining client records;
- Undertaking general nursing tasks, including pre-and post-operative care, animal pathology and emergency and critical care;
- Leading and developing our team and building a positive team culture;
- Ensuring that monthly KPI’s are met;
- Driving our business forward through creating and implementing local marketing initiatives;
- Delivering outstanding service and care to all patients and owners;
The ideal candidate will have the following qualities and expertise:
- Certificate IV in Veterinary Nursing or equivalent;
- 2+ years of experience working as a Veterinary Nurse;
- Proven experience in team management, with strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team;
- Experience with Rx works (preferred but not essential);
- Strong communication and customer service skills;
- Good business acumen;
- Exceptional organisation skills.
What we can offer you:
- An interesting and varied role as well as a dynamic and supportive team environment;
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews;
- Access to a support network of like-minded professionals.
Pay is commensurate with experience and qualifications. If this role is the right one for you, and you would like to become part of the dynamic Greencross team, please email your application, including a cover letter and resume, outlining your suitability against the above mentioned criteria to:
Kelly Althaus
Area Manager
Kelly.Althaus@greencrossvet.com.au
Coral Coast Veterinary Hospital, Carnarvon, WA (posted 7th July) Full Time Front of House/Vet Nurse
Fancy a sea change?
Full time Vet Nurse/Front of house position!
Coral Coast Vets is looking for an awesome veterinary nurse to join our team!
Enjoy snorkelling, diving, camping, exploring and world class fresh produce? Want to work in a fresh, modern hospital where you can practice high quality nursing with ongoing support and continuing education?
Prefer to be front of house, educating clients and dazzling them with your fabulous customer service? Then this is the role for you!
Please click here to see photos!
Please contact Emma Barrett on 0431 066 926 or emma@coralcoastvet.com.au
For more information, contact coralcoastvet.com.au
Peninsula Vet Emergency and Referral Hospital, Mornington Peninsula, VIC (posted 6th July) Full Time Referral Nursing Coordinator
Referral Nursing Co-ordinator– Full Time
Peninsula Vet Emergency and Referral Hospital is a newly established facility on the beautiful Mornington Peninsula. We are a specialist veterinary hospital housing surgical and medicine specialists, as well as a 24hr emergency department. We are a purpose-built hospital with all the advanced equipment you would expect to enable us to provide high standards of patient care.
We are the referral hospital with a difference. Not only do we strive for exceptional patient care, we value and appreciate our staff and invest in their development.
Our specialist medical and surgical teams have grown fast, and we are now in need of a referral nursing co-ordinator to manage our referral nursing teams and manage the daily referral schedule. This role is a mix of nursing management, training, development and mentoring, as well as hands on nursing in our surgical and medicine departments with the opportunity to work with our anaesthesia specialist. This position is every high achieving nurse’s dream. Highly supported, Monday –Friday, with the ability to nurse to a high standard of care and lead our awesome team of referral nurses.
Operational duties include:
- Liaising with the specialists and surgeons to develop a schedule for the day and communicating this to all teams
- Allocating surgeries to theatres and providing time frames to the surgical team
- Schedule and oversee the use of CT between all departments
- Liaise between all hospital departments and management
- Ensure tasks are carried out in a timely and efficient manner
- Ensure high standards of patient care and communication within the team
- Act as a rover nurse to all departments to facilitate flow of the day
Management duties include:
- Directly responsible for the referral nursing staff
- Develop and oversee training plans and provide mentorship
- Liaise with clinical supervisors, clinic manager and attend monthly meetings
- Organise regular team meetings of veterinary and nursing staff
- Monitor performance of each nursing staff member and provide regular constructive feedback to improve efficiency and performance of individuals and the service as a whole.
This opportunity would suit someone who is:
- Confident to lead a team, with a focus on ensuring our high standards of care are maintained, along with, efficient flow of the day
- Someone that loves a busy and dynamic environment.
- People-focused with the ability to lead and influence a team to achieve their best
- A self-starter that can identify potential roadblocks for the team and make plans to overcome
This position at ERH provides you with:
- Further knowledge-based training through our internal lectures
- Yearly continuing education budget for external education
- Ability to further develop your leadership skills, through mentorship and external training
- A supportive management team and friendly workplace, where a positive culture is one of our core values.
What we are looking for:
- A Certificate IV in Veterinary Nursing (or equivalent)
- A minimum of five years’ experience in veterinary nursing with referral practice experience
- Proven team leadership skills
- The ability to work in a fast-paced environment with a positive can-do attitude
- Someone with an eye for spotting ways to improve efficiency
- Someone with confidence in their ability to make decisions
- A good sense of humour!
If you would like more information about this exciting opportunity, please do not hesitate to contact Katherine on 03 5979 9600. Or if the opportunity to lead a team of fantastic vets and nurses to success is the role you have been looking for, please forward your applications to katherine@penvetreferral.com.au. We would love to hear from you!
For more information on Peninsula Vet Emergency and Referral, visit https://penvetreferral.com.au/
Animal Emergency Centre Moorabbin, Melbourne (posted 6th July) Part Time Receptionist, 12 Week Contract
(Part-time, 12-week contract)
Moorabbin, VIC
AEC Moorabbin is a purpose built, first class facility with up to date equipment and a dedicated team of Emergency and Critical Care Veterinarians and Nurses practicing exceptionally high standards of patient care. They are knowledgeable, approachable and a highly supportive team.
We are currently seeking a Part Time Receptionist to join our dynamic and motivated team for a 12-week (with the possibility of extension) contract. The successful applicant would be required to work various rotational shifts on the AEC roster, which will include evenings, overnights, weekends and public holidays, however this role will see you working predominantly weekend and evening shifts.
What we can offer you:
- An interesting and varied role as well as a dynamic, fast paced, rewarding and supportive team environment;
- Commitment to you career development through access to continued education, ongoing mentorship and regular performance reviews;
- Access to a support network of like-minded professionals;
- A challenging, fast paced rewarding environment.
The primary responsibilities of this position include:
- Delivering outstanding client care and customer service to all patients and owners;
- Handling client enquiries professionally in person, by email and over the phone;
- Administration duties and associated tasks;
- Participating as an enthusiastic team member with a positive ‘go getter’ attitude.
The ideal candidate will have the following qualities and expertise:
- Previous experience working as a Receptionist is a must;
- Experience working in the Veterinary Industry (preferred but not essential);
- Excellent phone manner & customer service skills;
- Exceptional organisational and communication skills, with ability to communicate effectively with all personality types;
- Ability to work well within an exciting and vibrant team environment.
If you would like to become part of the dynamic AEC Moorabbin team, please send your application, including a cover letter and resume, outlining your suitability against the above-mentioned criteria to:
Aaron LawsBusiness Manager
Recruitment.eands@gxltd.com.au
Please quote job number ‘ES2026’
Vet 24, Balcatta, WA (posted 3rd July) Client Services Representative, Full Time or Casual
Client Services Representative – Position Available
Fulltime or Casual
The full-time role:
Do you love helping people and animals? This is a rare opportunity to join our experienced team of client services representatives at Vet24.
Who are we?
Vet24 is a state-of-the-art 24-hour veterinary hospital. From its early beginnings as a small three-vet practice, Vet24 has grown to one of the largest and best equipped veterinary hospitals in WA. Our growth is testament to our high standards of care, stunning modern facilities and commitment to continued professional development within our very special team.
This position offers a busy and varied workload with some administrative work, sales and customer service - with a variety of shifts to be worked, including weekdays, weekends and evenings. At Vet24 you will further your knowledge and experience in the veterinary industry. This role may suit a qualified vet nurse, seeking a break from nursing but hoping to stay within the veterinary industry.
The ideal applicant will:
- Be a friendly, patient and motivated self-starter
- Have a dynamic approach to work and time management
- Possess great communication skills
- Uphold the values and contribute positively to the workplace culture of Vet24
- Remain calm whilst multi-tasking and maintaining efficiency
- Have great phone skills
- Have experience in the vet or pet care industry
Why Vet24?
- Fully equipped modern veterinary hospital
- An incredible opportunity to gain experience in a 24-hour veterinary hospital
- A management team which cares about your mental health and work/life balance
To apply:
Please send your cover letter and CV to – gemmad@vet24.com.au
**Please note applications without cover letters will not be considered**
To learn more about Vet24 please visit vet24.com.au or find us on Facebook
Frankston Heights Veterinary Centre, Greater SE Melbourne, VIC (posted 2nd July) Full Time Receptionist
Veterinary Receptionist - Full Time Position
Frankston Heights Veterinary Centre has an exciting opportunity for a positive, experienced receptionist to join our amazing team in this key role at our practice.
We are a friendly, well respected and community minded small animal practice located on the beautiful Mornington Peninsula. Our dedicated team of caring vets and nurses enjoy a supportive work environment while providing the highest standards in patient care and customer service to our loyal clients.
The ideal candidate will possess the following skills and attributes:
- An enthusiastic, highly motivated and positive attitude
- Minimum 2 years reception experience (ideally with a background in veterinary nursing)
- Excellent communication and organisational skills
- Efficiently manage an appointment scheduler, 4 phone lines and a busy reception
- An ability to be flexible and adaptable while working autonomously or in a team
We can offer you:
- Full time position (38 hours)
- Opportunities to utilize your skills and knowledge
- Challenges to develop your career with team support
- Ample opportunity to achieve work life balance
- Salary commensurate with qualifications and experience
- Opportunity to work at an amazing workplace with awesome co-workers
If you'd like to know more about our practice check out our website www.frankstonvet.com.au
If you would like to apply for this key role or have further questions please forward your details with a cover letter and resume to:
The Practice Manager
donna@frankstonvet.com.au
Animal Referral Hospital, Homebush (posted 2nd July) Full Time Experienced Vet Nurse/Customer Care Officer
Experienced Vet Nurse/Customer Care Officer
The Animal Referral Hospital – Homebush
Job Number: ES2024
Are you an experienced Vet Nurse who enjoys the client care component of your role?
Have you always wondered what it would be like to work in a large referral hospital?
This may be the opportunity for you.
The Animal Referral Hospital has recently merged with another large veterinary provider to be Australia’s largest Emergency and Specialist hospital group. With over 5,000 employees, we are looking forward to a future of growth and opportunity and now is a great time to join us!
Our flagship hospital at Homebush is currently looking for an experienced Nurse to join the team on a full-time (4 days per week) basis. This is not your average Nursing role. It is one where you will spend 40% of your time assisting with surgery procedures, and the other 60% assisting with consults and client care.
This is an ideal position for someone who:
- Has always wanted to work in a high-volume, referral hospital environment
- Takes pride in working with and learning from experts in the field
- Is passionate about Nursing but also enjoys the client care side of the role
- Is organised and communicates well with both clients and colleagues
- Has a willingness to learn
- Cert IV qualified with a minimum of 4 years’ general practice experience.
In return, ARH is proud to offer the successful candidate:
- Above award pay rates
- Dedicated mentoring from a Specialist and Senior Nurse
- A culture focused on continuous improvement
- Generous continued education allowance and study leave
- Free breakfast and regular team lunches
- Free on-site parking and/or access to public transport nearby!
If this position takes your interest, we want to hear from you! Please email your updated resume to recruitment.eands@gxltd.com.au quoting job number ‘ES2024’. Applicants can expect a fair and speedy recruitment process. If you have any questions about the role, please contact Belinda Tonna, HR Advisor, on (02) 9758 8666.
Visit: arhvets.com.au/homebush
Pet Wellness Centre Burleigh Heads, Gold Coast (posted 2nd July) Full Time Experienced Vet Nurse & Receptionist
We’re looking for a nursing AND customer service superstar to join our Team!
That’s right, we’re looking for a unicorn.
We need a qualified nurse, experienced in all aspects of veterinary nursing and capable of making all pets feel loved and cared for (even the ones who try to bite us!) AND this superstar also needs to be able to go out the front and manage a very busy reception counter: juggling phones, emails, clients, web bookings and of course, making time to play on the floor with patients while they wait.
Our new Team member must be just as comfortable out the front as out the back and be ready to chip in wherever needed to ensure the best possible patient outcomes every single day. They must be ready to take patient comfort to the next level, to deliver WOW customer service and to clean to a meticulously high standard.
We have set the bar very high here and our clients have very high expectations – which is just how we like it.
If you think you can help enhance our Team, please get in touch asap! Email your CV and covering letter to Cathy cathy.uren@petwellnesscentres.com.au If you have any questions you can call us on (07) 5532 2011.
We look forward to hearing from you.
Visit: petwellnesscentres.com.au and 
The Cat Clinic, Mt Gravatt, QLD (posted 30th June) Full Time Vet Nurse/Receptionist Working Across Three Locations
THE CAT CLINIC
The Cat Clinic has a vacancy Cert4/Veterinary Tech qualified nurse with exceptional customer service and reception skills to work between our branch practices located at Clayfield and Paddington as well as our Mt Gravatt clinic. The initial training for this position would be undertaken at our Mt Gravatt clinic.
The Clinics operate as general practices for cats only and Mt Gravatt offers and a specialist feline medicine service. A large case load ensures enormous learning opportunities and requires commitment, dedication and enthusiasm. Good communication skills and a genuine love of cats are considered essential.
Initial remuneration and conditions would be in accordance with the Animal Care and Veterinary Services award.
Please apply by email to admin@thecatclinic.com.au.
Kew Vet & Cattery P/L, Inner East Melbourne, VIC (posted 29th June) Full Time Lead Vet Nurse
Looking for a role where you get to have a positive impact on people and animals?
High standard practice. Inner city location. Great team. Great clients. Progressive, caring, independently owned practice. Leadership opportunity.
Are you:
- Super warm, friendly, and love making both clients and pets feel welcome?
- A people person that loves to see your colleagues thrive at work, and takes pride in helping them develop?
- Highly organised, efficient, and loves to show initiative.
- A caring, conscientious qualified (cert 4 minimum) veterinary nurse that loves to deliver amazing patient care.
The role
- As lead nurse you will be responsible for embracing and encouraging our positive and welcoming culture for both our team and clients.
- You will thrive on delivering high quality patient care.
- You will be responsible for day to day management of our nursing and reception team, including training, development and will assist with performance management.
Why come and work for us?
- We care about our team, our patients and our clients.
- We are family friendly and love diversity in our team.
- We encourage training and new skill development and you will be supported in your role.
- We are proud of our regular wellness mental health training as well as access to a comprehensive employee assistance program.
We are proudly privately owned and have two other nearby locations (in Hawthorn East and Fairfield) to share ideas and skills with.
For further information, please phone Mark on 0433 029 779, or to apply email your CV and cover letter to mark@hawthorneastvet.com.au and we will invite you to complete our application form.
Hoof n Paws & Veresdale Equine Vets, Gleneagle QLD (posted 26th June) Full Time Practice Manager/Nurse
Practice Manager position for a busy small animal and equine practice located in the SE of Queensland - 60 minutes from both Brisbane and the Gold Coast.
Minimum of 3 years’ experience in either a senior veterinary nursing or practice manager position.
Busy practice supplying an exceptional and friendly standard of care to both clients and patients.
Suitable candidate would need to have excellent communication and organisation skills, work well in a team atmosphere, enjoy working in a fast-paced environment and use their initiative to problem solve within the clinic.
Please forward your CV & a short cover letter to veresdale_equine_vets@hotmail.com
Greencross Vets, Midland, NE Perth, WA (posted 24th June) Full Time Experienced Clinic Coordinator
Full Time Clinic Coordinator
Midland, WA
Over 1900 veterinarians and vet nurses across Australia have chosen a career with Greencross Vets. Our vets and vet nurses benefit from the resources that the largest veterinary group in Australia provides including an industry leading education program, business support for better work/life balance and career opportunities throughout the 136 plus veterinary related businesses in the Greencross Vets family. At Greencross Vets your passion for pets is exemplified by practicing the highest standards of care. We invite you to join Greencross Vets for a rewarding and fulfilling career.
Greencross Vets, a pioneer in the Veterinary landscape for over 9 years, are committed to raising the industry bar and we want you to be a part of our journey! An exciting opportunity exists for a Full Time Clinic Coordinator to lead our passionate team at our Midland clinic. We are seeking an experienced team leader with exceptional communication skills who is ready to drive our business forward using well-developed business, customer service, human resource and operational skills.
The primary responsibilities of this position include:
- Assisting the Business Manager with the day to day operations of our clinic including: stock management, staff management and rostering, and maintaining client records;
- Undertaking general nursing tasks when required, including pre-and post-operative care, animal pathology and emergency and critical care;
- Assisting to develop our team and building a positive team culture;
- Working with the Business Manager to ensure that monthly KPI’s are met;
- General administration and reception duties;
- Delivering outstanding service and care to all patients and owners.
The ideal candidate will have the following qualities and expertise:
- Certificate IV in Veterinary Nursing or equivalent;
- 2+ years of experience working as a Veterinary Nurse;
- Experience in team management is desirable;
- Experience with Rx works (preferred but not essential);
- Strong communication and customer service skills;
- Good business acumen;
- Exceptional organisation skills.
What we can offer you:
- An interesting and varied role as well as a dynamic and supportive team environment;
- Commitment to your career development through access to continued education, ongoing mentorship and regular performance reviews;
- Access to a support network of like-minded professionals.
Pay is commensurate with experience and qualifications. If this role is the right one for you, and you would like to become part of the dynamic Greencross team, please email your application, including a cover letter and resume, outlining your suitability against the above-mentioned criteria to:
Harriet Alden
Practice Manager
Harriet.Alden@greencrossvet.com.au
Karrinyup Small Animal Hospital, Gwelup, Perth WA (posted 19th June) Part-time Veterinary Nurse/Receptionist
PART TIME Veterinary Nurse & Receptionist - Small Animal Practice
- Mixed clinical nurse and reception role caring for patients and providing client education
- Located north of the river in Perth, near the beach – genuine Work-Life Balance
- 20-30 hours a fortnight with possibility of more hours in the future
Rediscover your passion for customer service and pet's healthcare as you join a team of exceptional Veterinary Professionals, committed to medical and surgical excellence in a caring, warm and friendly environment.
About Us:
For over 38 years, Karrinyup Small Animal Hospital has delivered veterinary excellence and has developed a well-earned reputation for attracting, retaining and developing high quality Vets and Vet Nurses. We believe that our team is the foundation of not just our business, but of our way of life.
Through consistent growth, based on the quality of our service, we now have the opportunity to welcome a new team member who will join us in the next exciting phase of our journey.
About This Role.
Here are just a few of the key tasks to which you will be contributing, together with the rest of our team.
- Ensure that every patient and client experience top-notch customer service in person, on the phone and across all electronic platforms
- Maintain effective and prompt communications between our team and clients
- Create a clean and professional, welcoming environment
- Organise a busy appointment schedule
- Conduct nurse consultations to complement the veterinarian's recommendations
- Carry out treatment plans as directed by your veterinarian
About You:
- You genuinely care for pets, your fellow team members and clients
- You understand that attention to detail and documentation is as essential as a friendly persona
- A Certificate IV Veterinary Nurse qualification is essential
- Minimum 2 years of relevant experience
Our Location:
This beautiful neighbourhood is located close to the beach and is an easy 15 minutes away from the Perth CBD. It offers a wonderfully unique place to live and has options for all lifestyles.
Our Offer:
- Above award remuneration, commensurate with experience
Karrinyup Small Animal Hospital is a genuinely unique environment and one that encourages quality and excellence in all that we do. This is very important to us, as well as creating a harmonious working atmosphere where honesty through transparency builds trust. It is time for you to make the next step in your career and join us.
It’s Time To Apply:
To apply, email to: karrinvet@gmail.com a cover letter specifically highlighting why you think that this is an ideal role for you together with a fully up to date resume.
All applications will be equally reviewed. However, we will only communicate with shortlisted applicants.
Highfields Vet Surgery (HVS), Toowoomba, QLD (posted 19th June) Receptionist
Veterinary Receptionist
- Do you have exceptional reception and customer care skills?
- Be part of a friendly, patient-centred and supportive team.
- Major regional centre with genuine Work-life balance,
- Attractive remuneration package tailored to suit right person
Discover the role that you have been looking for as you join a team of exceptional professionals, committed to medical and surgical excellence in an empathetic, warm and friendly environment…
Here at Highfields Veterinary Surgery (HVS), we recognise that our team is the foundation of not just our business, but our way of life. Through consistent growth, based on the quality and trustworthiness of our service, we now have the opportunity to welcome a new team member who will join us in the next exciting phase of our journey.
About Us
For over 40 years, HVS has delivered Veterinary Excellence and has developed a loyal client portfolio, based on providing an honest and trustworthy service. We are a small animal surgery, focused in delivering best practice care whilst providing a family orientated, compassionate, yet professional service.
We are now recruiting for an enthusiastic, hard-working, and dedicated Veterinary Receptionist to join our team. We are a progressive and busy general practice, with a wonderful team of vets and nurses who value teamwork and having a laugh along the way.
The role
This role is suitable for anyone who prides themselves on being the professional face of a business, whilst delivering exceptional customer service to both internal and external stakeholders, in a high-pressure environment.
Specifics
- First point of contact for clients both over the phone and in person
- Multi-tasking both phone calls, sales, customer service and administration functions
- Point of sales operations cash, EFTPOS and VetPay.
- General Administrative Duties as part of the Customer Care Team
The Person
- Sound Vet Nursing knowledge and/or Certificate IV in veterinary nursing
- Minimum 2 years’ experience in a Reception / Administration / Customer Care role
- Comfortable working in a busy environment, managing face to face customer liaison.
- A friendly, easy going nature and be able to work both independently and as part of a team
- A strong work ethic and the ability to work efficiently and multi-task
- Demonstrate consistently high quality of patient care, even in busy conditions
- Knowledge of Vision VPM software and Abaxis Blood Machines.
Benefits
- Working in a happy and supportive surgery team.
- On job training and support from senior staff and vet nurses.
- Based in the leafy suburb of Highfields – great life-style for families & young couples in a supportive community that is growing rapidly.
What we will offer
This is an outstanding opportunity for a highly motivated, hardworking and professional individual to work and learn in a busy yet friendly surgery. Remuneration will be commensurate on qualifications and experience. Here at HVS you will develop both professionally and personally in this challenging yet rewarding role.
If you are an awesome receptionist, who is enthusiastic, willing and able to learn quickly and loves working in a fast-paced environment, we need to hear from you!
Please forward your updated resume and cover letter to hr@highfieldsvetsurgery.com.au.
The Blackburn Vet, Blackburn South VIC (posted 18th June) Full Time Practice Manager
Full Time Practice Manager
The Blackburn Vet is a small animal veterinary practice, providing veterinary service at the highest level since 1977. With an established core of committed clients, we have a team of 3 enthusiastic Veterinarians, ably supported by our 5 friendly Nurses. You will have a commitment and passion for quality practice and high standards of care and will have the opportunity to advance your surgical and medical skills in a busy, stimulating environment with a varied caseload.
An exciting opportunity has arisen for a Full-Time Practice Manager to lead our busy team. You will have the opportunity to develop your career and benefit from the experience of our nationwide teams. This role includes nursing and reception shifts.
What we are looking for:
- A minimum of 2 years’ Vet Nurse experience is essential
- Experience in small business management or supervision, particularly within a healthcare/similar industry
- An ability to lead and manage a dynamic and high achieving team
- Exceptional customer service skills
- Excellent written and verbal communication skills
- Demonstrated client relationship building skills
- A hard working and a hands-on approach to your work
- A willingness to roll up your sleeves and get involved at all levels, with energy and drive
- Effective time management and organisation skills.
- Sound business knowledge and financial understanding with the ability to review financial information, set and achieve targets, and implement effective plans.
What we are offering:
- An incredible, passionate team of Veterinary professionals to work with!
- Focus and commitment to your professional development including a CPD allowance per annum
- Access to practical training programs through NVC’s purpose built veterinary training facilities
- Access to a great team of Veterinarians and Nurses
- Access to our Employee Assistance Program
- Flexibility and adventure with the possibility of working across any one of our NVC clinics in Australia or New Zealand if you so desire
- Opportunities for career advancement.
For further information about our clinic, please visit: https://blackburnvet.com.au/
About Us:
Our clinic is part of National Veterinary Care (NVC) a group of over 100 clinics located across Australia and New Zealand. What makes us different?
National Veterinary Care believes that if we put our people first, the results will follow. We achieve this through having a highly qualified Veterinary Surgeon as our General Manager – Vet Services, who keeps our clinical standards at the forefront of business decisions. We achieve it through our Veterinary Training Centres – industry firsts where we offer practical CPD in everything from behaviour through to orthopaedic surgery – so that you have the skills and confidence to care for every pet who comes through your clinic doors.
Click here to see more: https://veterinarytrainingcentre.com.au/
Sounds great! How do I apply?
Whether you are seeking a new career direction, a lifestyle change, a challenge or a relocation to a new environment, we would love to hear from you.
Please Apply Now or send your CV and Cover Letter to Recruitment Team Leader, Tayla Hayes via: thayes@nvcltd.com.au
Bankstown & Boundary Road Vet Hospitals, SW Sydney (posted 17th June) Full Time Experienced Vet Nurse / Receptionist
Bankstown & Peakhurst, NSW
Veterinary Nurse Full Time Position
We are seeking a professional, experienced and qualified level 3 or 4 veterinary nurse with great customer service skills.
Key job highlight:
- A caring and helpful team of professional and fun-loving individuals where everyone is valued, and culture is paramount
Key job functions:
- Reception duties
- Admit and discharge patients
- Client management and billing with Cornerstone practice management software
- Monitor and care for patients including pre and post-operative care
- Anaesthetic monitoring
- Surgery / dental preparation and assistance
- X-ray and dental x-ray assistance
- Dental assistance
- IDEXX lab use
- Client advice
- Other general nursing duties
Successful candidate qualities:
- Certificate IV in Veterinary Nursing or equivalent
- Minimum 1 year of experience as a Level 3 or Level 4 veterinary nurse
- Excellent attention to detail
- Excellent time management skills
- Excellent customer service skills for all client-facing activities
- Ability to work well in a team and independently
- Ability to multitask while still performing tasks to a high level of accuracy
- Ability to travel to both Bankstown & Peakhurst hospitals
- Interest in learning
- Driver’s license (for automatic transmission hospital ambulance)
- Enjoy working in a team environment where mutual respect for all is highly valued
Other info:
- Our veterinary team values nurses being able to utilise their full set of skills including placement of IV catheters, running IDEXX laboratory equipment etc. This is not essential but encouraged for this role.
- Role is split between Bankstown and Peakhurst hospitals.
- All of our nursing hours are distributed between our team via a long-term roster 8am-8pm Mon-Fri, 8:30am-12:30pm Sat and 9am-1pm Sun with some overtime required from time to time.
About Us:
- We are a practice of two well established small animal veterinary hospitals in Bankstown and Peakhurst in operation for 71 and 24 years respectively.
- We seek to offer the best veterinary care to our community and in particular value a friendly and rewarding workplace for all team members.
- Our team includes multiple vets, practice manager, head nurse, nurses and weekend kennel hand.
- Our management team is young and full of enthusiasm for what we do.
- We seek to nurture our team to achieve everyone’s individual goals and those of the practice. We aim to foster a culture of support and allow our team members to grow their skills, experience and the team’s cohesion by supporting each other.
- We are fully equipped with IDEXX VetLab, IM3 dental, digital regular and dental x-ray, full surgical facilities and hospital ambulance for patient transport between hospitals.
Please send resumes to Chris Gallen, Practice Manager chris@bankstownvethospital.com.au
Further info about us:
www.bankstownvethospital.com.au
www.facebook.com/boundaryroadvet
Southpaws Specialty Surgery for Animals, Moorabbin/Mornington, VIC (posted 16th June) Full Time Receptionist Working Across Two Locations
Receptionist - Full time
Southpaws Specialty & Referral Hospital
Attractive remuneration & benefits
Southpaws Specialty Referral Hospitals – Moorabbin and Mornington Peninsula
- Innovation
- Humour
- Teamwork
- Compassion
- Professionalism
- Trust
- Integrity
Do you align with our core values? Yes? Then we would love to hear from you!
We are growing our reception team and we have an exciting opportunity for you. We are looking for a highly motivated person with exceptional communication and interpersonal skills to fill this role. Flexibility possible over 2 sites.
About you:
You are highly motivated with a strong work ethic, compassionate, caring & have a great sense of humour. You are well organised, enjoy multitasking, can work in a team environment, or autonomously. As front of house for a busy referral hospital, customer service is of the utmost importance and is a priority for you. Knowledge of the veterinary profession is preferred but not essential if you are the right candidate.
Are you ready to take your career to the next level? We have an exciting opportunity for an experienced receptionist to join our team.
About us
Southpaws is one of Australia’s best veterinary referral hospitals. We pride ourselves on our patient care, and provide superior health outcomes for our patients by investing in the world's best technology, facilities, people and expertise. Explore our facilities further by clicking on the following link www.southpaws.com.au
Or visit our instagram and facebook pages www.instagram.com/southpawsvet and https://www.facebook.com/SouthpawsVeterinary/
What is on offer
- Full time employment
- 40hrs over 4 days on a rotating roster with rotating weekend work
- Work with a team of dedicated and hard working professionals with superior expertise
- An interesting and fast paced role where receptionists are highly valued within the team
- A secure, supportive and flexible environment with additional employee benefits
Further Information:
If you would like further information about our company, please visit our website www.southpaws.com.au
If this position is right for you and you would like to join our committed team, please address your application to tegansemail@gmail.com and copy to katesav@me.com
Applications should include a cover letter and CV with contact details for 3 professional referees. Candidates will only be replied to if selected for an interview.
Barossa Vet Service, Nuriootpa/Kapunda, SA (posted 10th June) Full Time Receptionist
Full Time Veterinary Receptionist
Barossa Veterinary Service
Barossa Veterinary Service is a mixed practice vets in the beautiful Barossa Valley, with clinics in Nuriootpa and Kapunda. We have been providing veterinary care for over 40 years, the last 4 years it has been in the hands of Catherine and Josh who are taking the business to the next level. Both clinics have undergone extensive upgrades in recent years with the introduction of new equipment and training enabling us to provide standards of care that make us proud.
Please click here to see photos!
Our highly skilled team are the backbone of the business, their ability to maximise animals’ health and wellbeing by inspiring change in how owners think and care for their animals is outstanding. Our team are dynamic, a truly remarkable mix of skills and personalities. There will be no panic, we are at our best when the chips are down. However, it’s not all about business, we have a social committee that coordinate activities like horse riding, charity walks, drinks and outdoor movie nights. At Barossa Veterinary Service we understand the key to a successful team is a great work life balance and strive towards achieving this every day.
Our Nuriootpa and Kapunda clinics are 25km apart, servicing a large rural community with diverse and interesting cases. No day is ever boring, there is always a new challenge to keep you interested.
As part of our development we are working towards hospital accreditation at our Nuriootpa clinic supported by up to the minute equipment and a team of highly qualified staff. We also are in the process of achieving recognition as a fear free clinic and have recently introduced a dog sensory garden. We have separate dog and cat wards and a great outdoor area used for large animal work and puppy classes. Kapunda has also had recent renovations, whilst smaller it is still well equipped.
The position is for a full time receptionist, 4 days per week. Preference will be given to applicants with a background in the veterinary industry.
Skills that will put you at the top of the list:
- Experience using RxWorks and Microsoft Office.
- A high degree of organisation with the capacity to remain calm in a crisis.
- Reliable and trustworthy.
- Capable of following instructions.
- Experience handling money, managing high dollar value client accounts and processing pet insurance claims.
- The ability to create and maintain a clean and tidy work environment.
- An understanding of merchandising, to be able to maintain the front of house stock displays.
- Capable of working without direct supervision.
- The ability to communicate positively and effectively with clients and colleagues
- Competent problem solving skills
- The skills to handle multiple phone calls at once whilst maintaining a polite and friendly telephone manner
- Capable of demonstrating an empathetic and confident approach to clients, colleagues and patients
This is an opportunity to join a growing business where you will be supported to develop your skills and get to work with a brilliant team. The Barossa Valley is a scenic location with a warm and welcoming community. On our doorstep are kick ass coffee shops, wineries and award winning restaurants, all this and we are only 1 hour from Adelaide.
If you would like more information or to apply (resume, cover letter and references), please contact: Helen Hughes on helen@barossavetservice.com.au or 08 8562 1162
For more information, see barossavetservice.com.au and
Arana Hills Veterinary Clinic, Arana Hills QLD (posted 9th June) Full time Senior Nurse / Practice Manager
Do you love caring for pets? Do you understand and value the contribution a great nursing team makes to veterinary care? The Vetkind group of 3 family-owned practices in Brisbane is looking for someone to lead our nursing team. We love to work in a positive, cooperative, professional and friendly work environment and our loyal clientele expect quality care and excellent customer service.
We’re looking for a full-time senior nurse/practice manager to lead our team of nurses and assist with practice management. We will support you with external coaching and training to achieve high levels of team accountability, staff engagement, and productivity. This is a great opportunity for the right person.
You will provide leadership in client care and customer service, standards of care, support the mental health and wellness of the team and will assist with general clinic management.
Responsibilities will include:
- HR administration (timesheets, rosters)
- Recruitment and induction
- Staff performance
- Facility management and maintenance
- Management of client concerns
- Updating and review of policies and procedures
- Marketing and social media
- Assist with financial management (budgets, forecasts and reportage)
The position will be based at Arana Hills Veterinary Clinic, a purpose built general practice only 13km from Brisbane CBD.
We have close by referral and emergency services enabling quick specialist referral and overnight intensive care as well as referral of all emergency out of hours work.
We practice quality medicine and surgery with care and commitment. If you love your work and are ready to lead a nursing team, please send your application to: helenbyrnes@vetkind.com.au
Or phone: 0408 324 259
Salary will be dependent on skills and experience, in the range of $50 – $60,000.
The Animal Referral Hospital Homebush, Sydney, NSW (posted 26th May) Veterinary Customer Care Manager
Veterinary Customer Care Manager
Job Number: ES2008
- Are you an effective and inspiring leader?
- Are you passionate about customer service?
- Come grow with us – develop your skills and passion to make our hospital an awesome place to work
The Animal Referral Hospital is the largest specialist and emergency group in Australia, with over 500 employees across 7 locations. Our Homebush facility was established 18 years ago and provides referral services in the fields of small animal surgery, internal medicine, intensive care, medical oncology, radiation oncology, ophthalmology, diagnostic imaging and dentistry. We have a great team of long-term support staff who are engaged and committed to providing the highest quality patient care.
We are currently recruiting for an experienced, enthusiastic individual to step into the position of Customer Care Manager. This is a critical role in our business, managing the day-to-day operations of our Customer Care team, ensuring the highest quality of patient service and care to internal and external stakeholders.
Reporting to the Hospital manager, you will be responsible for:
- Creating and managing a high-performing Customer Care team
- Leading customer engagement initiatives to drive improvements in service
- Leading continuous improvement initiatives
- The operational management of 10+ customer care members
- Training and development of new and existing staff
- Stakeholder management of both internal and external clients
To ensure success in this role, you will work collaboratively with your team and stakeholders across the wider business to create an environment that promotes continuous improvement in the customer experience and operational excellence.
You will not only be a manager but a leader and mentor to your team members by empowering them to be the best that they can be. You will also manage all recruitment, training and performance management activities for your teams.
You will have 3+ years in a similar management position with the passion and drive to deliver an exceptional customer experience. Ideally in your career you would have managed a 24x7 team including managing rosters, employee performance, training and have the necessary skills to have those hard conversations.
Specifically, you will:
- Be a motivated individual that is determined and persistent to reach set objectives
- Have experience in managing a team (preferably in a medical/veterinary environment)
- Excellent interpersonal skills
- Highly motivated and ability to work autonomously
- Ability to develop and maintain stakeholder relationships and meet expectations
- Available for some after hours and week-end work.
To express your interest in this role, please email your updated CV including a cover letter outlining your interest and suitability in this role to recruitment.eands@gxltd.com.au. Applications will remain open until a suitable candidate is appointed.
Please address applications to Carolyn Tonkli, Hospital Manager.
The Animal Referral Hospital
250 Parramatta Rd
Homebush NSW 2140
Vet HQ Double Bay, Sydney's Eastern Suburbs, NSW (posted 22nd May) Full Time Customer Service Representative
Vet HQ Double Bay, Sydney
Full time Customer Service representative
Vet HQ is one of the most respected veterinary clinics in the Eastern suburbs. We offer the highest standard of patient care with a focus on offering our clients gold standard customer service. We are a high energy multi vet practice and we are looking for someone who is a confident and level headed professional and who is committed to the client and delivering a five-star customer service experience. This is an extremely important role as you are the clients first point of contact and the last.
At Vet HQ, we are committed to professional development and maintaining a positive culture so that we can continue to deliver gold standard service.
This role is 5 days per and may include 1 Saturday per month.
Skills and attributes:
- Exceptional time management and organisational skills
- The ability to handle high stress and busy situations
- The ability to multi task, have a high attention to detail as well as the ability to be productive during quiet times.
- Solutions focussed
- A positive “can do” attitude”.
- Have experience in a receptionist or client focused role.
- Experience in a veterinary or medical practice would be an asset
- Be a part of a dedicated team who take responsibility and share responsibility.
- Experience in RX Works preferred (but not essential)
- Be familiar with Microsoft office programs
Key responsibilities include:
- Answering a multi-line phone system
- Scheduling appointments
- Providing premium customer service during patient arrivals and departure.
- Maintaining patient records and client communications
- Financial transactions
What we can offer you:
- An opportunity to work with a fantastic high performing team
- Continuing education
- A caring environment that focuses on staff wellness.
If this sounds like the perfect role for you then please email kate@vethq.com.au
We pay above award and salary is negotiable depending on experience.
Vet HQ Double Bay, Eastern Suburbs Sydney (posted 18th May) Casual Experienced Nurse / Receptionist Weekends
Casual, Weekend Nurse
We are currently looking for an experienced nurse to join our weekend roster.
Vet HQ is one of the most respected Veterinary clinics in the Eastern suburbs.
We offer the highest standard of patient care with a focus on offering our clients gold standard customer service.
This role includes all aspects of general nursing and reception.
We are in a great location only 10 minutes away from Bondi Beach and the city.
Your skills and experience:
- Certificate IV in Veterinary Nursing or equivalent.
- At least 2 years’ experience as a vet nurse with knowledge in all vet nursing tasks.
- Competent in blood taking and catheter placement.
- Running in house bloods.
- Excellent customer service, telephone and written communication.
- Ability to remain calm and work efficiently during busy and stressful periods.
- Ability to work independently or as part of a team.
- Must be able to multitask
- Knowledge in RX Works would be an advantage.
- A positive “can do “attitude
Salary negotiable depending on experience Please apply by emailing your details to Kate at Kate@vethq.com.au
Visit: vethq.com.au/contact-us/#doublebay
and
Sydney Animal Hospitals, Kellyville, NSW (Posted 13th May) Full Time Experienced Vet Nurse
FULL TIME EXPERIENCED NURSE
Sydney Animal Hospitals – Kellyville is looking for a friendly, self-motivated and experienced veterinary nurse to join our wonderful team of Vets and Nurses. We are committed to providing an exceptional level of patient care and customer service with a high standard.
Sydney Animal Hospitals – Kellyville is exceptionally well equipped with a full Idexx laboratory suite, extensive surgical and orthopaedic equipment. Our dental area includes a high end IM3 unit with dental radiology. Our imaging equipment includes a brand new 16 slice GE CT machine, CR digital radiology and an ultrasound machine. We utilise VetS8 and smart flow and integrated RXworks, patient management systems to help us manage our patient care and work flow.
Essential criteria:
- Excellent communication skills and sound product knowledge
- Minimum two years -paid veterinary nursing experience (Certificate IV Veterinary Nursing)
- An ability to work largely unsupervised but to equally be able to work as part of a team and support other staff.
- A sound knowledge and competency in all aspects of surgical nursing tasks including anaesthesia, patient monitoring and surgical pack preparation
- An interest and competency in medical nursing including placing intravenous catheters and collecting blood samples
- An ability and sound understanding in the use of equipment including the in-house IDEXX machines, radiology and dental unit
- Be eager to further develop nursing skills
- Be computer literate (and preferably have experience with Rx works software)
The successful applicant will work a flexible 40-hour week roster including some weekend work. This position involves both veterinary nursing and reception duties.
Please forward your resume to markus@sydneyanimalhospitals.com.au
Phone: 02 8883 0533
Visit: www.sydneyanimalhospitals.com.au
Kookaburra Veterinary Employment reserves the right to edit or omit any advertisement at our discretion. We take no responsibility for the accuracy of any advertisement shown and will not be liable for any damages of any kind arising under any circumstances.
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