Vet Nurses and other support staff
Veterinary Receptionist and Client Services Roles
The Lake Veterinary Hospitals, Newcastle/Lake Macquarie, NSW (posted 18th April) Vet Nurse/Receptionist
Vet Nurse/Receptionist
Part time
The Lake Vet Hospitals Lake Macquarie/Newcastle
Join our dynamic team at our top-tier veterinary hospital, nestled within a purpose-built, cutting-edge clinic. Are you eager to collaborate with seasoned professionals and immerse yourself in a stimulating work environment?
As a family-owned establishment, we boast a loyal clientele committed to the well-being of their beloved pets. Our clinic is outfitted with state-of-the-art technology, including advanced ultrasound, digital body and dental x-ray imaging, and comprehensive in-house diagnostics, ensuring optimal care for our patients.
We take pride in fostering a culture of camaraderie among our dedicated team of veterinarians and nurses. Together, we deliver unparalleled care, supported by a blend of experience, expertise, and a sprinkle of good humour, creating a warm and encouraging workplace.
Are you the missing piece to our puzzle? We are seeking a veterinary nurse/receptionist who embodies reliability, positivity, and keen perceptiveness, thriving within a collaborative team setting. While prior experience in veterinary nursing is preferred, a confidant demeanour in handling a diverse range of situations, coupled with exceptional communication and customer service skills, is essential. We encourage continuing education for our team to keep evolving and enjoy catching up as a team socially.
This part-time position offers weekday shifts with nursing or receptionist duties with some Saturday mornings. Additionally, there are ample opportunities to take on extra shifts to cover staff holidays, ensuring flexibility and growth within our team. If you are passionate about animal care and client satisfaction, we invite you to join us in our mission to provide outstanding veterinary services.
Interested in this position? Please email your resume and cover letter to practicemanager@lakevet.com.au
Belconnen Animal Hospital, Weetangera, North-West Canberra, ACT (posted 18th April) Receptionist
Belconnen Animal Hospital is looking for a Veterinary Receptionist to join our fun & friendly team!
We are a growing practice that aims to provide the best possible care commensurate with our client’s wishes. Canberra has a generally very well off, very well-educated population and our clients are very willing to provide their pets with the best possible care.
What we are looking for:
- Passionate and committed to caring for our patients and clients
- Experience/reception experience within the Veterinary or Medical industry is a must
- Ability to work well and multitask in a busy hospital environment
- A keen desire to deliver excellent standards of patient care and customer service at all times
- Excellent general computer literacy
- A genuine love for animals and their people
- Flexible availability
Duties Include:
- Reception duties including greeting clients, processing payments, providing administrative support to veterinarians and management, scheduling appointments and other general reception duties
- A high level of attention to detail
- Ability to communicate well with fellow nursing staff, veterinary professionals and associated hospital team members
- Be professional and punctual in the workplace
What we are offering:
- Casual role, with up to 60 hours per fortnight
- Fast paced reception environment with plenty of scope to take on additional responsibilities
- Access to a great support network within the VetPartners community
- Employee Assistance program
- Immediate start
- Salary will be commensurate with experience under the Animal Care and Veterinary Services Award
- Discounted veterinary services for your own pets
Apply today! Send your CV and cover letter to lana@belvet.com.au
VetPartners is an equal opportunity employer and recognises that diversity is crucial to our success. Whatever your identity and background, if this role sounds like you, then please 'Apply Now' with your CV and cover letter.
Mt Evelyn Veterinary Clinic & Animal Hospital, Eastern Melbourne, VIC (posted 17th April) Receptionist OR Vet Nurse
Qualified Veterinary nurse or Experienced Veterinary Receptionist- Part time or Full Time
Our Hospital
Mt Evelyn Veterinary clinic and animal hospital is an accredited ASAV hospital. In our newly purpose built premises we have allocated space for sterile surgery, separate dental and radiology room, separate dog, cat, recovery and isolation wards and a separate space for radioactive iodine treatment for 2 cats. Our team of 5 Vets and 12 nurses aim to have fun while we work and support each other through the day to day flows of the veterinary industry.
What we are looking for
- Certificate IV or equivalent
- Self-motivated, confident in your skills and abilities in surgery and anaesthesia
- Alternatively a Qualified Vet nurse looking to shift from hands on to Reception that has great skills communicating with clients and creating that bond
- Great at communication with clients
- Works well in a team trying to achieve a gold standard of care for patients
- The ability to work autonomously in a professional manner
- Extensive knowledge and understanding of veterinary policies and procedures
About the role
We are seeking a qualified Vet nurse with 2-5 years qualified experience to join our team for a 25-35 hour week. The role will require you to be able to perform a range of shifts from Surgery, consult nurse, hospital nurse or solely reception. The shifts will range from Monday to Friday 8am – 7pm (Shift lengths from 4 hours to 9 hours) and Saturday Rotation 8.30am-4.30pm.
If this sounds right for you please forward your resume on to rebecca@mtevelynvet.com.au
North Road Veterinary Centre, Bayside South-East Melbourne, VIC (posted 15th April) Experienced Nurse or Receptionist
Experienced Vet Nurse or Veterinary Receptionist Position
North Road Veterinary Centre is seeking an experienced vet nurse or veterinary receptionist to join our wonderful and committed team.
We are flexible with employment options offering:
- Full-time or part-time
- Short term or long term
- Casual
- Hours and days worked - we work with your requirements
- Commencement date- flexible
The North Road Veterinary Centre was established in 1969.
We pride ourselves on providing highly professional and ethical care to our local community always with the client and pet being the prime focus behind our veterinary care. We are fortunate to have a wonderful clientele of responsible pet owners who place importance on high levels of health care for their pets.
Our clinic is well-equipped with in house pathology, digital x-ray facilities, ultrasound, complete dental care with dental x-ray etc. We also have a purpose-built boarding cattery and grooming parlour on site.
We are situated in bayside Melbourne in the Brighton area, a very desirable location close to Melbourne CBD and the beach and café culture.
We provide to you:
- A harmonious and supportive work place, we care about you
- A close-knit social community within the team
- A strong, well balanced and experienced team of vets and nurses
- Flexible employment and roster options
- Ongoing education and learning environment
We are seeking a candidate who:
- Has a minimum of 2 years small animal experience working in a clinical setting
- Appropriate qualifications an advantage
- Shows empathy and has excellent client relationship building skills
- Wants to embrace our ‘North Road Vet family’
- Is enthusiastic with a friendly disposition
- Has strong communication and organisational skills with an excellent phone manner
- Is a team player
To learn more about us please visit: www.northroadvet.com.au
www.facebook.com/NorthRoadVeterinaryCentre/
How to apply:
Drs Andrew and Wendy Milledge
North Road Vet Centre
167 North Road
GARDENVALE, 3185
Email applications: wmilledge@nrvc.com.au
Mobile: Wendy Milledge- +61 (0)409 131 165
Animal Eye Care, Malvern East, South-East Melbourne, VIC (posted 12th April) Receptionist
🌟 Join Our Compassionate Team at Animal Eye Care Melbourne! 🌟
👀 Position: Veterinary Receptionist
Are you passionate about pets and providing outstanding customer service? Animal Eye Care Melbourne is seeking a friendly, organised, and dedicated receptionist to be the welcoming face of our clinic, helping us to provide the best eye care for animals.
About Us: At Animal Eye Care, we're committed to excellence in veterinary ophthalmology. Our state-of-the-art clinic is equipped to provide specialized care for our furry, feathered, and scaled friends, ensuring they get the best possible treatment for their eye health.
Your Role: As the first point of contact, you'll play a crucial role in shaping our clients' experiences. Your day-to-day tasks will include:
- Greeting and assisting clients and their pets with a warm, reassuring smile.
- Managing appointment schedules to ensure smooth clinic operations.
- Handling phone inquiries with professionalism and care.
- Processing payments and managing patient records with attention to detail.
- Assisting in maintaining a clean and welcoming clinic environment.
We're Looking For:
- Previous experience in a reception or customer service role (veterinary clinic experience is a plus but not required).
- Excellent communication skills and a passion for working with animals and people.
- Ability to work efficiently in a fast-paced environment.
- A compassionate and patient-oriented approach.
- Basic computer skills for scheduling and data management.
Why Join Us?
- Be part of a supportive and caring team that values your contributions.
- Work in a rewarding environment where every day you make a difference in the lives of pets and their families.
- Enjoy opportunities for personal growth and development in veterinary care.
- Competitive salary and employee benefits.
If you're eager to make a positive impact in the lives of pets and their owners, we would love to hear from you!
🐾 Apply Today! Send your resume and cover letter to careers@animaleyecare.com.au Let us know why you are the perfect fit for Animal Eye Care !
Clayfield Veterinary Clinic, Northern Brisbane, QLD (posted 12th April) Reception Nurse/Practice Manager
VETERINARY PRACTICE MANAGER
- INNER NORTH BRISBANE
- IMMEDIATE START
- Salary neg based on experience/38 hours per week
Reporting to the Regional Operations Manager and providing support to a highly qualified and very experienced team of 4 Vets and 5 Nurses.
To be considered for this role your CV must demonstrate your ability and experience in the following areas:
- Overseeing all operational and people matters within the clinic including communications, procedures, and business services.
- Managing the financial performance of the clinic, stock control, procurement, accounts, budgets, and profit and loss.
- Responsibility for work health and safety compliance, facilities and maintenance, assets and equipment as well as cleaning and presentation standards.
- Lead on all employee matters including recruitment, workforce planning, health and wellbeing, recognition awards, people performance, training and development.
- Being highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution and compliments.
- Reception duties
By joining VetPartners you will be given access to benefits that are worth getting excited about. These include: Paid parental leave; Leadership workshops and courses; Continuing education and paid CPD; Discounted rates for gym access for you and your family; and access to our Mental Health, Wellbeing & Employee Assistance Program.
VetPartners is an equal opportunity employer and recognises that diversity is crucial to our success. Whatever your identity and background, if this role sounds like you, then please call or email me for a confidential discussion at steph.dealmeida@vetpartners.com.au
Yarra Ranges Animal Hospital, Lilydale, NE Melbourne VIC (posted 9th April) Receptionist
Yarra Ranges Animal Hospital is seeking a part-time receptionist to join our great team!
Yarra Ranges Animal Hospital, located in Lilydale and Yarra Glen with equine facilities at Dixons Creek, is offering the opportunity to work within our wonderful supportive team as a part-time receptionist. Our clinic is placed in the heart of the stunning Yarra Valley of Victoria and we are a family-owned, genuinely mixed practice servicing predominantly small animals and horses.
About Us:
Our clinic has been operating since 1977 and we practice progressive, high level veterinary medicine and surgery and our two principals are both Members of the Australian College of Veterinary Scientists (small animal surgery and equine medicine). We have a great relationship with local specialists and we perform advanced surgery (including TPLO). We are a team of 5 full-time vets and 10 support staff. Our purpose-built large hospital is modern and kitted out with great equipment (espresso machine included!).
Plenty of information about us and photos are available on our website www.yarrarangesvet.com.au and our facebook.
About You:
We are looking for a part-time receptionist. Reception experience, ideally in a busy veterinary setting, is mandatory and this role involves no veterinary nursing duties.
This role will involve work on Saturday mornings and we pay well above award rates. If this position sounds interesting to you, we'd love to hear from you! Please phone and speak with Dr Ben Fell on 03 9739 5244 or send your application and CV to careers@yarrarangesvet.com.au.
Pet Universe Veterinary Centre, Inner NE Adelaide SA (posted 8th April) Client Relations/Receptionist
Client Relations / Receptionist - Pet Universe Veterinary Centres, Adelaide
Pet Universe is a progressive, high quality, small animal veterinary practice located 10 minutes from Adelaide’s CBD. With many years of veterinary experience, we have become an employer and practice of choice. We are also the Small Animal Practice of Excellence Winners 2015 & Telstra Small Business Awards SA 2015 Finalists.
Pet Universe Veterinary Centre has now expanded into the field of canine rehabilitation & regenerative medicine. Dr Chris Lee, Principal Veterinarian & Owner is now a qualified Certified Canine Rehabilitation Practitioner (studied at University of Tennessee, USA & internship at Veterinary Orthopaedic Sports Medicine in Maryland, USA). With an increasingly complex surgical & rehabilitation caseload as well as our unique feline-only entrance, reception, consult room & ward, we provide a very stimulating work environment.
Do you have excellent communication skills & enjoy people?
Can you multi-task, stay cheerful under pressure and work day time, evening and weekend hours? Can you apply your previous customer service skills in hospitality or other industries to a professional medical setting where sales & business blend discretely with empathy and care?
What Does The Role Entail?
- Becoming one of the professional, friendly, caring & efficient “Faces of the Practice”
- Make bookings, check that appropriate revisit appointments are made
- Educate, sell & cross-sell our services to our clients
- Feedback on customers’ reactions & comments about service & standards of care.
- Be able to achieve or exceed customer satisfaction & sales KPIs
- Manage & coordinate the smooth progression from arrival to departure of each visitor
- The ability to deal with emotional or difficult clients
- Be adept at maintaining good communications with the team that are consulting/operating/grooming etc. about the state of play in the front of house areas i.e. waiting clients, incomplete discharges, incoming emergencies etc.
- Complete paperwork & cleaning the reception area, consults rooms and staff amenities.
- Be knowledgeable about the different health conditions, medications, diets & retails items
- Be able to handle pet insurance paperwork
- Be available for both weekdays, evenings & some Saturday shifts
Will You Fit In?
All of our team shares a few things in common – namely a real passion for their work, a great attitude & a great work ethic that not only includes working hard but also working as a team. They all come to work not because they have to but because they want to.
What Does Pet Universe Stand For?
We believe in offering the very best healthcare in an innovative, professional, caring, enjoyable, consistent and value-for-money way. Our standard consults are 20 minutes long or 30 minutes for new clients. This enables us to promote our unique features including Fear Free techniques for all our patients which falls in line with our Cat Friendly Gold Accreditation. We have a large number of qualified Veterinary Nurses and dedicated Client Relations team members, who are passionate in delivering our motto "Healthcare from your pet's point of view". Being true to one of our values, "innovation", we were the first Practice in Adelaide to offer Kitten Kindy, one of the few to offer acupuncture, the first practice to gain gold cat-friendly accreditation from the ISFM at both locations, and now we offer canine regenerative & rehabilitation sports medicine at our all new Adelaide Canine Rehabilitation Centre. And that’s why we have some really great clients that want to do the best by their pets and say “Yes” to our treatment recommendations. To find out more visit us on www.petuniverse.com.au
Where Are We?
We are 5-10 minutes northeast from Adelaide’s CBD with all the benefits of living in Adelaide, and 20-25 minutes from the beaches and Barossa Valley. Locally, there are a great variety of restaurants and cafes, new cinemas and facilities including fantastic public and private schools nearby.
What Experience & Talents Do I Need To Apply?
- Track record in a customer service role with good time management
- Nursing or pet care training or knowledge desirable
- Good standard of spoken and written English and computer literate
- A minimum of 2 years of service industry experience
- Preferably a qualification in animal care or some experience in a veterinary setting
- Business/commercial understanding of the sales process
- Commercial/pragmatic approach to problem solving
- Good time management, prioritisation and self-motivation skills
- Good communicator & team player that can develop & maintain a good rapport with people fast
- Must love animals
- Most importantly a positive attitude
How Do I Apply?
Please forward your C.V. & a cover letter to Claire Lee, Managing Partner via email clairepentonlee@gmail.com. All applications will be dealt with in strictest confidence.
Nepean Animal Hospital, Regentville, Western Sydney NSW (posted 28th March) Veterinary Receptionist
Experienced Permanent Veterinary Receptionists required
Small Animal General Practice, ICU, and Emergency Hospital
Summary:
Are you a skilled Veterinary Receptionist with experience in Triage and a focus on providing quality customer service?
Do you want to be challenged by working in a fast-paced environment with constant variety and a focus on being your best?
Come and join our friendly 24-hour Emergency Hospital located on the doorstep of the beautiful Blue Mountains in Regentville, NSW.
A fantastic opportunity exists for a passionate and experienced Veterinary Receptionist looking to develop their career.
WellPet Vets has a team of over 60 vets and nurses working within a dynamic and well-equipped hospital environment. We are committed to providing the very highest level of care to our patients and clients. We have 3 hospital locations in Regentville, Blaxland & St Clair and currently provide one of the only genuine 24hour emergency services to the surrounding suburbs of Western Sydney.
We are looking for an experienced and dedicated individual to work regular Morning and Afternoon Reception shifts in our busy emergency hospital located in Regentville, NSW.
The primary responsibilities of this role would include:
- Answering a high volume of incoming calls efficiently
- Managing appointment schedules for the hospitals and taking bookings
- Performing cash handling and till reconciliation procedures
- Responding to incoming emails
- Responding to online social media enquiries
- Understanding customer's objectives, buying decisions and assist in selecting the right products/services
- Triaging patients confidently and obtaining critical information from clients during emergencies
- Giving support to clients in distress
- Providing clients with necessary financial information and explaining processes and expectations clearly to avoid confusion.
- Carrying out a variety of administrative tasks for the hospitals such as client follow up, insurance claims, account management and invoice checking.
- Handling customer complaints as per company policy
- Taking client product orders
- Implementing customer service schemes and services changes as well as marketing strategies as required by the company.
The successful candidate will:
- Have a Veterinary Nursing and Customer service background
- Hold a Certificate IV in Veterinary Nursing or equivalent industry relevant qualification
- Have a minimum of 2 years’ experience in a similar role.
- Have strong verbal and written communication skills
- Have strong negotiation skills and ability to listen to the client’s needs
- The ability to explain complex or technical information in a straightforward manner
- A high level of computer literacy
- A strong desire to learn new skills
- Have an enthusiastic and outgoing personality
- Have an excellent phone manner and customer service/communication skills
- Have experience using RxWorks (desired but not essential)
- Have experience using Smartflow (desired but not essential)
- Be open to regular feedback and eager for continual self-improvement
- Be willing to work a rotating roster of regular afternoon/evening shifts during the week and on weekends.
- Be willing to work as a team and assist other roles in the hospital when required.
- Availability to work up to 38 hours a week
If you would like to become part of our caring and hardworking team, please email your CV with a brief cover letter to Alex Falzon at careers@wellpet.com.au (please put VETERINARY RECEPTIONIST APPLICANT in the subject line).
East Bentleigh Veterinary Clinic, South-East Melbourne, VIC (posted 27th March) Reception Nurse
East Bentleigh Vet Clinic is looking for a Vet Nurse/Receptionist with incredible communication skills and a deep love for pets. The Veterinary profession is one of the most rewarding professions to enter. We are very lucky in our industry to have the ability to touch people’s lives by taking care of their pets when they are at their most vulnerable.
We are looking for a champion of communication, dedication, eye for detail and a super friendly disposition.
If you are a receptionist with nursing back ground and wanting a few hours in the hospital it could probably be arranged.
What is the role exactly?
- Part-time hours available Morning and afternoon shifts with occasional weekend may be required
- Dual role primarily receptionist with occasional nurse shifts (when available)
- Checking in/out patients
- Managing phone lines, emails, client enquiries
- Accounts
- Assisting clients with retail sales
- Providing admin support to management
- Cuddles, pats and snuggles with our patients
Who are you?
- You are a people-person who loves to educate the public on pet health and wellbeing
- You have a minimum of 3 years reception / customer service experience
- You MUST love animals
- You have a can-do attitude and a keen eye for detail
- You are able to multi task and thrive in an exciting atmosphere
What can we offer you?
- Above award renumeration
- Full induction and training
- Corporate perks including discounted gym membership, dental checks, access to VetPartners online training
- Dedicated lunch breaks
- A fun, hard working and fast pace environment
- Regular staff meetings to keep the team on board with all the goings-on
VetPartners is an equal opportunity employer and recognises that diversity is crucial to our success. Whatever your identity and background, if this role sounds like you, then please send your cover letter and resume to gayle.bosel@eastbentleighvetclinic.com.au
Progressive Vet Care, East Malvern, SE Melbourne, VIC (posted 26th March) Receptionist
Come and join our exceptional team of enthusiastic vets and incredibly supportive and motivated nursing and reception team, as a part-time or full-time Veterinary Receptionist.
We are looking for a dedicated veterinary receptionist with ideally a minimum 1-2 years of experience. At Progressive Vet Care we practice a high standard of care with a varied case load. The right candidate will be able to work efficiently under the guidance of our current reception team and veterinary nurses who strive to help each other develop their knowledge and skills.
Progressive Vet Care is a family run clinic that was established in 2015, and we continue to grow. Our buildings are purpose built, we have all the latest equipment and thrive to stay up to date with the latest protocols.
We are fortunate to have very loyal and dedicated clients many of whom are long standing want to do the best for their pets. Progressive Vet Care is also very proud to work alongside and support multiple rescue organisations. We always try to go above and beyond for our patients. Our reception team is a crucial part of developing and maintaining these relationships.
We are all very friendly and approachable, and like to have fun whilst working in a progressive work
Clinic hours are 8am – 7.30pm Monday to Friday and 8am-1.30pm weekends.
Please send your CV to: admin@progressivevetcare.com.au Attention to Jacqueline Burridge or call the clinic on 03 9569 5353 for any enquiries.
Also see our website: https://progressivevetcare.com.au/
Nicklin Way Veterinary Surgery, Warana, Sunshine Coast, QLD (posted 25th March) Reception
Nicklin Way Veterinary Surgery
Reception Team Member or Potential Leader
Part time or Full Time
$29- $38 per hour
Are you a vibrant, empathetic individual who loves working with people as much as animals?
Do you thrive in a dynamic work environment where having fun is part of the job description?
Are you great at juggling various inquiries and follow-ups from clients, suppliers, and colleagues?
If you've nodded along, then you could be the perfect fit for us!
We're in search of a warm and welcoming personality to join our reception team in a permanent capacity, with the potential to advance into a leadership role for those inclined.
We're on the lookout for a proactive receptionist to oversee client and pet interactions at our practice. If you possess emotional intelligence, are super organised, and enjoy the challenge of navigating unique situations, this role promises to keep you engaged and fulfilled.
As our team expands, we're in need of a new addition who can provide steadfast customer support and potentially lead our seasoned team in upholding our reputation for service excellence. The ideal candidate will bring a cheerful demeanour, a curious problem-solving approach, and an unwavering "can-do" attitude. Our receptionists play a pivotal role in shaping each day amidst its unpredictability, ensuring they run as seamlessly as possible.
Regular tasks for an average day include:
- phones - bookings, enquiries, unusual questions, everything in between
- email attending - filing, replying to and handling enquiries
- waiting room management
- records management
- basic cleaning
- greeting and making welcome our clients and their pets
- emergency case triage
- stock management and ordering
Additional tasks include:
- contributing to marketing (website, socials, retail displays, etc)
- client feedback and satisfaction
- organising team training and leading monthly meetings
- coaching your team through implementation of new procedures to help the practice grow and deliver outstanding service and care
- supplier invoice management and statement reconciliation
- developing and documenting reception procedures
Other tasks involved in leading the team and supporting the practice, including the Practice Manager and owners such as training and events, client education, resource and stock management, and organising social events.
We are looking for someone who will love to be involved with our clients, patients, team and the practice we are building together. We can train the right person in many things. Customer service experience is a must, qualification in veterinary nursing and experience in a veterinary setting is preferred but not essential.
Our new team member will work on a flexible roster 28-38 hours per week covering varying shifts from 7:30am to 7pm weekdays. The occasional weekend shift may be required. The surgery is open 7 days a week, closed most public holidays and there is no after-hours work.
How to apply:
If you would like to become part of the vibrant Nicklin Way Vet team, please upload your cover letter and resume and email to: manager@nicklinwayvet.com.au
South Eastern Animal Hospital, Clayton, South-East Melbourne, VIC (posted 20th March) Receptionist
We are looking for a full time Receptionist to join our team!
As a Receptionist at South Eastern Animal Hospital you'll play a pivotal role in delivering exceptional client and patient care. The role is full-time, and we are happy to work with the successful applicant to help them achieve a great work-life balance.
Key responsibilities include:
- Execute, monitor, and lead all aspects of the reception.
- Ensure communication is effective.
- Customer service troubleshooting, including support for consulting and surgical bookings prioritising seeing urgent cases and/or deferring appointments when circumstances dictate.
- Assist in developing and implementing checklists for the various reception roles.
- Ensure the patient remains the focus at the core of all decision-making.
- Create an environment that maximises the fear-free experience of all patients.
- Provide support to veterinarians and nurses whilst always upholding the company values.
- Maintaining information in Ezyvet
- Assisting clients with pet insurance claims
- Assisting Veterinary Nurses and Veterinarians as required
- Greeting and managing clients and patients.
- Client and patient data management.
- Helping clients with OTC products such as flea, tick and worming treatments.
- Managing multiple incoming phone lines and directing calls
- Scheduling appointments and communicating booking requirements to clients
- Communicating patient arrivals and emergencies to clinical staff
- Finalising invoices, processing client payments and balancing the till.
- Maintaining a clean and presentable front of house
- Completing a variety of administration tasks
About You
We are seeking someone who is passionate about patient care, with the ability to provide a high level of veterinary service and share this skill and knowledge with others.
This position is perfect for you if you:
- Thrive in providing exceptional customer/patient service.
- Self-motivated, enthusiastic, positive, and dynamic.
- Smart and professional appearance.
- Open to continuous learning by improving performance, increasing own efficiency, initiating courses of action, and willingly take on new responsibilities.
- Can flex style, knowledge, solutions, and experience to the audience.
- Excellent interpersonal skills with the ability and confidence to liaise at a management level.
- Ability to work effectively independently and as a part of a team.
- Strong planning and organisational skills, both proactive and reactive.
- Able to manage numerous competing priorities and maintain a flexible approach.
- Punctual and reliable
- Ability to demonstrate a proactive common-sense approach to solving problems.
- Excellent verbal and written communication skills.
- Ability to manage a fast-paced, constantly changing business environment, responding efficiently to high-pressure situations.
- Competent in Microsoft Office applications (Word, Excel, Outlook).
Skills Required
- Excellent attention to detail.
- An understanding and empathy for the important role animals play in people’s lives
- Ability to work both autonomously and as a collective.
- High levels of positive energy, motivation, and a passion for the brand.
- Ability to build relationships with internal and external parties.
- Exceptional written and verbal communication.
- Ability to be ‘hands-on’ as well as delegate where required.
- Effective time management and organisational skills with the ability to prioritise workload.
- Ability to work under pressure, mitigate risks and be solution-focused.
- Make informed decisions and respond with confidence to challenges from others.
- Develop and implement effective operational processes and procedures.
- Ability to analyze and understand commercial information to implement key business initiatives.
- Maintain information: Ezyvet and other online systems
- Data entry and file management
Qualifications/Experience
- Experience as a receptionist.
- Veterinary industry experience would be highly regarded.
- Experience with ezyVet is highly regarded but not essential.
If this sounds like you, and you would like to apply, please send your resume and cover letter to Jess
kalina.duffell@vetpartners.com.au
Sunshine Coast Vets, Pomona, Shire of Noosa, QLD (posted 19th March) Receptionist
Veterinary Clinic Receptionist
Job Title: Front Desk Receptionist – Sunshine Coast Vets
Location: Pomona Queensland
Job Type: Full-Time (76 hours per fortnight including 2 of 5 weeks Saturday half-day roster)
Commencement: This position is open now; or a start date can be negotiated.
Overview:
We are seeking a dedicated and compassionate Front Desk Receptionist to join the team at our busy veterinary clinic in Pomona Queensland. This role is pivotal in providing first-class service to our clients and their animals, ranging from household pets to wildlife. The ideal candidate will have a passion for animal welfare and possess excellent communication and organizational skills.
Key Responsibilities:
1. Client Interaction:
- Greet clients and their pets upon arrival.
- Handle incoming phone calls, addressing queries, and scheduling appointments.
- Provide information about clinic services and basic animal care advice.
- Maintain a warm and welcoming atmosphere in the waiting area.
2. Emergency Response:
- Triage emergency cases, both over the phone and in-person.
- Prioritize urgent cases in coordination with veterinary staff.
- Offer immediate guidance for wildlife accidents and emergencies.
3. Administrative Duties:
- Manage client records, ensuring accuracy and confidentiality.
- Process payments and handle billing inquiries.
- Maintain a tidy and organized front desk area.
- Coordinate with veterinary staff for patient follow-ups.
4. Communication:
- Liaise between veterinarians and pet owners, ensuring clear and effective
communication.
- Update clients on their pet's status during visits.
- Provide compassionate support to pet owners, especially during stressful
situations.
5. Inventory and Supplies:
- Monitor front office supplies and reorder as necessary.
- Assist in managing inventory of pet care products and medications.
6. Wildlife Assistance:
- Coordinate with local wildlife rescue organizations for wildlife accidents.
- Provide initial assistance and information on handling injured wildlife.
Skills and Qualifications:
- Veterinary nurse qualifications and/or previous experience as a vet clinic receptionist.
- Strong communication and interpersonal skills.
- Ability to multitask and remain calm under pressure.
- Basic knowledge of animal behaviour and care.
- Proficiency in using computer systems and office software.
- High level of compassion for animals and their owners.
Benefits:
- Work in a supportive and passionate team environment.
- Opportunities for professional development and training.
- Exposure to a wide variety of animal cases, including unique wildlife experiences.
- Appropriate recognition and remuneration package
Application Instructions:
To apply, please submit your resume and a cover letter detailing your experience and why you are a good fit for this role to Maurie at maurie@businessgp.com.au.
All applicants will receive a response within two working days.
Kew Vet & Cattery P/L, Inner Eastern Melbourne, VIC (posted 15th March) Receptionist
Receptionist 30 - 38 hours
At Kew Vet & Cattery, our principles are providing excellent clinical care for our patients and a warm, caring environment for our clients. We have a strong commitment to developing and maintaining employee satisfaction and ensuring that our people work to their strengths. A great team culture is priority and as employers, we encourage personal growth & continuing professional development.
With 3 clinics (Kew Vet & Cattery, Hawthorn East Vet & Alphington & Fairfield Vet) you will be joining a large, supportive team of experienced vets and nurses who work collaboratively to make this workplace great.
About the role
Our Receptionists are as important to the practice as our Veterinarians & Nurses. Being a welcome first point of contact for both the veterinary & cattery clients, with readiness to address their concerns, and meet their expectations, are crucial to this position.
Core abilities:
- Answering phones in a prompt, polite, and friendly manner.
- Ability to deal with multiple phone lines and face to face contact simultaneously.
- Efficient management of appointment diary.
- Ability to learn and operate multiple software programs.
- Active promotion of our services and products to clients in clinic, on phone or online.
- Managing client and supplier correspondence, including email.
- Managing reminder and call back systems.
- Triaging emergencies enquiries, via phone or in person.
- Knowledge of invoicing system and correct processing of payments.
- Oversight of daily banking reconciliation.
- Account monitoring.
- Accurate processing of patient information and filing on practice management software.
- Accurate processing of client information and maintaining confidentiality at all times.
- Cleaning and ensuring safe and hygienic workspaces.
- Knowledge of OH&S issues applicable to the reception area.
- Accurate and efficient inventory control including stock, stationery and other supplies.
- Ensuring legal paperwork including consent forms, admission and discharge notes, and medical notes are recorded in an accurate and timely manner.
About you
- You have previous reception experience, preferably in a veterinary or medical environment.
- You enjoy building ongoing relationships with clients.
- You have a friendly & welcoming nature.
- You are passionate about delivering a great customer experience.
- You want to contribute to a positive and open team culture.
- You enjoy working with animals as much as people.
- You have a growth mindset and want to develop a career in this field.
- Multitasking is your forte!
Some additional benefits
- We are advocates of the Australian Veterinary Receptionist Association.
- We are family friendly and promote diversity in our teams.
- Continuous access to free online training
- Access to our employee assistance program and regular wellness training.
- Additional employee benefits such as Flare (store discounts and novated car leases) & Fitness Passport for reduced fee Gym Memberships.
- We have great clients who want the absolute best for their pets.
The role is 5 days per week with one RDO per month. No Public Holidays are required. Remuneration is well above award and is commensurate with experience.
Like to know more? Contact Kelley on 0420 426 026, or email your resume and cover letter to kelleyj@kewvet.com.au
Please note: We love training the next generation of veterinary nurses, however this position will not develop into a nursing role.
Geelong Animal Referral Services, Newtown, Inner Western Geelong, VIC (posted 14th March) Customer Services Rep
Geelong Animal Referral Services
Customer Services Representative – Full Time or Part time
About Us:
GARS is a multidisciplinary small animal referral hospital staffed 24/7 with onsite specialists in surgery and internal medicine, supported by specialists in oncology and diagnostic imaging, residents, interns, reception and nursing staff.
The GARS vision is to be Victoria’s leading referral centre. We have recruited staff with a view to achieving this goal. The hospital is brand new, purpose built, proudly independent and privately-owned. Located in Newtown Geelong, the hospital occupies a tranquil part of the city, immediately surrounded by beautiful greenspaces, overlooking the Barwon River, Balyang sanctuary and Balyang Golf course. The facility boasts its own private outdoor space with lawns overlooking the golf course and river for our staff and patients to enjoy. It is equipped with four consulting rooms, chemotherapy room, large central treatment area with adjacent nursing station and separate MRI, ultrasound/endoscopy, minimally invasive fluoroscopy and CT suites. Three large operating theatres surround a large central sterile processing zone with separate staff offices, lecture theatre, board room, kitchen and lounge area and independent cat and dog wards. The waiting room is a beautiful space with high ceilings and separate waiting areas for dogs and cats.
Our staff are considered experts in their field and industry leaders. We are completely focused on our team, including every current and future member. We value development and reward our staff with CPD available to all. We are dedicated to ensuring an appropriate work-life balance for all staff. If you wish to join our team that means you also are driven to achieving the highest possible standards of patient care and wish to work within a facility where staff excel at their job within a fun, inclusive and exceptional workspace.
We are looking for people who truly value teamwork and would like to join the GARS family, determined to take their career to the next level.
About the area:
GARS is very fortunate to have the Barwon River, Balyang Golf Course and Balyang Sanctuary with their natural green spaces, including bike and walking paths right on our front doorstep. The popular cafes, restaurants and bars of Pakington street and Geelong CBD are only minutes away. The outstanding wineries and distilleries of the Bellarine peninsula and beautiful beaches of the Surf Coast and famous Great Ocean Road Greater are less than 25minutes away. Transport links are excellent, with the South Geelong train station less than 3kms from the hospital, the Spirit of Tasmania Ferry and Avalon International Airport 15 and 25 minutes from the hospital. Major arterials are also close by, offering fast and easy connections to Melbourne, Victoria’s North, West and South.
About the role:
The Customer Service Representative role is pivotal to the smooth and professional operation of Geelong Animal Referral Services (GARS). This role is the first point of contact for everyone entering the hospital, including patients. The role requires the ability to deliver an exceptional customer service experience whilst demonstrating compassion, sensitivity and understanding to our referring veterinarians, clients, patients, and colleagues.
- Deliver outstanding customer service and care to all referring veterinarians, clients, and patients
- Communicate effectively with referring veterinarians from across the state to facilitate new and potential referrals
- Provide accurate and regular updates to clients and referring veterinarians on patient progress
- Respond effectively to any questions, queries or concerns from clients and referring veterinarians following a patient’s consultation
- Schedule and manage appointments for multiple veterinary specialists from all departments
- Provide administrative support to all hospital staff including veterinarians and hospital management
- Perform end of day reconciliation
- Process pet insurance claims
- Process payments across various payment platforms (including cash, card, VetPay, Afterpay etc)
- Maintain a high standard of cleanliness within the reception/waiting area and consultation rooms
- Work closely with and provide professional support to other customer service staff
- Provide compassionate support to clients and make arrangements for the aftercare of deceased pets (i.e. arranging cremation services and keepsakes requested by clients)
About you:
Qualifications
Essential
- Experience working in a medical or veterinary practice
- Excellent computer literacy
- Customer service experience in a fast-paced organisation
- Exceptional time management and organizational skills
- Excellent written and verbal communication skills
- Strong problem-solving skills
- Passion for delivering outstanding customer service and memorable customer experiences.
- Enthusiastic and positive “can do” attitude.
- Ability to thrive in a team environment, whilst also being self-driven and capable of working autonomously.
Desirable
- Knowledge of EzyVet is desirable but not essential
Demonstrated Behaviours and Personal Attributes:
- Passion for delivering the highest standard of customer care
- Ability to thrive in a team environment
- Self-driven with an ability to work autonomously
- Excellent communication skills
- Strong work ethic
- Commitment to the culture and values of the business
- Honest, reliable, and loyal character
What we can offer you:
- Competitive remuneration commensurate with experience
- Opportunity to join a fun, friendly and highly efficient team
- Work from a truly beautiful facility
- An employer that aims to facilitate work life balance for all staff
- Support to develop your skills and advance your career along your chosen path
- A caring and supportive environment that focuses on staff wellness and positive workplace culture
- Industry leading discounts for staff pets
For further information or to apply for this position, please email your cover letter and resume to danakeirs@gmail.com.
Ripley Veterinary Hospital, Ipswich, QLD (posted 5th March) Receptionist
Full Time Receptionist role
Welcome to Ripley Veterinary Hospital, where compassionate care meets cutting-edge medicine for our furry friends. Nestled in the heart of Ripley Town Centre, our ASAV accredited hospital has been serving the community and its beloved pets since 2018. Our mission is simple: to provide exceptional veterinary care with a personalized touch.
Do you have clinical experience and a passion for animal care, but you're looking for a change? Ripley Vets is seeking a full-time Client Liaison to join our reception team. We believe that your clinical expertise can add immense value to our front desk operations.
In this role, you'll be the face of Ripley Vets, utilizing your:
- Excellent client service and communication skills - your clinical background allows you to empathize with pet owners and address their concerns effectively.
- Superb organizational and time management skills, honed through your experience in a clinical setting - ensuring smooth coordination of appointments and follow-ups.
- Ability to remain calm under pressure, acquired through your clinical work - essential for managing a bustling reception area.
- Strong attention to detail, developed through your clinical responsibilities - ensuring accuracy in administrative tasks.
Wondering what a typical day as an RVH Client Liaison entails? Here's a sneak peek:
- Greet visitors with a warm and welcoming demeanour, leveraging your clinical experience to reassure pet owners and provide them with confidence in our services.
- Answer incoming calls with enthusiasm and professionalism, drawing on your clinical knowledge to address inquiries and provide accurate information.
- Keep the reception area organized and presentable, applying your clinical eye for detail to maintain a welcoming environment.
- Utilize your administrative skills to assist with various tasks, such as managing social media platforms and coordinating community events.
- Supporting clients through the difficult times and savour the moments of puppy cuddles and slobbery kisses
- Join a team member in running puppy preschool classes (on rotation)
Requirements:
- Clinical experience in a veterinary clinic
- Excellent communication skills, both verbal and written
- Strong multitasking abilities and an ability to work under pressure, mitigate risks, and be solution-focused
- Effective time management and organizational skills, with the ability to prioritize workload and delegate when necessary.
- Proficiency in maintaining information in systems like Ezyvet, data entry and file management as well as understanding of insurance providers Gap only and Petcover.
- Ability to work both autonomously and collaboratively within a team.
- Confidence in making informed decisions and implementing operational processes and procedures.
- High levels of positive energy, motivation, and a passion for what we do and why we do it.
Perks:
- Opportunities for personal and professional growth and development within our dynamic team.
- The chance to leverage your clinical expertise in a new and exciting role at the forefront of client interaction.
- A leadership team that not only values your opinions and suggestions but supports a growth mindset to achieve your goals.
- An incredibly supportive team of vets, nurses, and vet liaisons that all show up for the same reason, align with the same values and strive for the same outcomes.
- Outstanding clients that appreciate us, we set the bar high which sets the standard for our clients.
- Full time role, Saturdays on rotation and no Sundays
- Coffee machine to keep you caffeinated and buzzing.
- Pay scale based on level of experience.
Still not convinced – Check out our socials: @ripleyveterinaryhospital, visit our website: ripleyvet.com.au and scroll through our google reviews, client feedback speaks for itself!
Ready to embark on this new adventure? Here's your mission:
Email Tanya: coordinator@ripleyvet.com.au your resume and cover letter; along with a video introducing yourself and answering these 4 questions (less than 4 minutes please).
- Why do you consider yourself to be the “stand out” candidate for this role and What makes you shine?
- Briefly describe your latest customer service role, why you were great and why you are searching for a new adventure?
- Tell us about a time you received some constructive criticism, how did you handle the situation and what was the overall outcome?
- How lucky do you feel you are in life and why?
***only candidates submitting a video will be considered for this role, your application will not be considered if you do not include a video answering the above 4 questions***
If you are successful in moving to the next stage of our selection process, we will be in touch via email.
Please note: This is a reception position, focusing on client interaction and administrative tasks. Your clinical experience will be invaluable in providing exceptional service to our clients and their pets.
Join Ripley Vets and become part of something truly special. We can't wait to welcome you to our team!
Evervet Prahran, Inner Melbourne VIC (posted 26th February) Receptionist
Join Evervet's Passionate Team as a Receptionist
About Us
Established in 1975, Evervet is not just a family veterinary group; it's a cornerstone of excellence in pet care. Our commitment to Fear Free veterinary medicine and Gold Standard patient care has earned us the prestigious 'Hospital of Excellence' accreditation from ASAV. With three unique locations across Melbourne, including our vibrant Prahran Hospital, we pride ourselves on delivering personalised care and building lasting relationships within our community. The Evervet group of veterinary practices is affiliated with Ripponlea Veterinary Hospital. Each with its unique look, feel and services available from laparoscopic (keyhole) surgery to orthopaedics, CT scanning, and behaviour.
Why Evervet?
Pets are more than just animals; they're cherished members of our communities. At Evervet, we celebrate this bond by offering heartfelt care tailored to each pet's unique needs. Join our team of locals who prioritise patient well-being and collaborative support. We believe in fostering a nurturing environment where your professional growth and mental health are paramount.
Role
The Veterinary Receptionist is the first point of contact for Evervet’s clients whether by phone or in person. Deliver the client care strategy, focusing on providing exceptional customer service for clients, whilst improving operational efficiencies and identifying opportunities for improvement. Ensure the client and patient care are carried out in line with Evervet’s direction, always upholding the brand’s values and behaviours.
As a Receptionist at our Prahran Hospital, you'll play a pivotal role in delivering exceptional veterinary nursing care. The role is full-time, and we are happy to work with the successful applicant to help them achieve a great work-life balance.
Key responsibilities include:
- Execute, monitor, and lead all aspects of the reception.
- Ensure communication is effective and mirrors the essence of the Evervet brand.
- Customer service troubleshooting, including support for consulting and surgical bookings prioritising seeing urgent cases and/or deferring appointments when circumstances dictate.
- Assist in developing and implementing checklists for the various reception roles.
- Ensure the patient remains the focus at the core of all decision-making.
- Create an environment that maximises the fear-free experience of all patients.
- Provide support to veterinarians and nurses whilst always upholding the company values.
- Maintaining information in Ezyvet
- Assisting clients with pet insurance claims
- Assisting Veterinary Nurses and Veterinarians as required
- Greeting and managing clients and patients.
- Client and patient data management.
- Helping clients with OTC products such as flea, tick and worming treatments.
- Managing multiple incoming phone lines and directing calls
- Scheduling appointments and communicating booking requirements to clients
- Communicating patient arrivals and emergencies to clinical staff
- Finalising invoices, processing client payments and balancing the till.
- Maintaining a clean and presentable front of house
- Completing a variety of administration tasks
About You
A rare opportunity for an Veterinary Receptionist who shares our passion and vision of gold-standard patient care and providing an exceptional client experience.
We are seeking someone who is passionate about patient care, with the ability to provide a high level of veterinary nursing service and share this skill and knowledge with others.
Traits we're looking for include
- Thrives in providing exceptional customer/patient service.
- Self-motivated, enthusiastic, positive, and dynamic.
- Smart and professional appearance.
- Open to continuous learning by improving performance, increasing own efficiency, initiating courses of action, and willingly take on new responsibilities.
- Can flex style, knowledge, solutions, and experience to the audience.
- Excellent interpersonal skills with the ability and confidence to liaise at a management level.
- Ability to work effectively independently and as a part of a team.
- Strong planning and organisational skills, both proactive and reactive.
- Able to manage numerous competing priorities and maintain a flexible approach.
- Punctual and reliable
- Ability to demonstrate a proactive common-sense approach to solving problems.
- Excellent verbal and written communication skills.
- Ability to manage a fast-paced, constantly changing business environment, responding efficiently to high-pressure situations.
- Competent in Microsoft Office applications (Word, Excel, Outlook).
Skills Required
- Excellent attention to detail.
- An understanding and empathy for the important role animals play in people’s lives
- Ability to work both autonomously and as a collective.
- High levels of positive energy, motivation, and a passion for the brand.
- Ability to build relationships with internal and external parties.
- Exceptional written and verbal communication.
- Ability to be ‘hands-on’ as well as delegate where required.
- Effective time management and organisational skills with the ability to prioritise workload.
- Ability to work under pressure, mitigate risks and be solution-focused.
- Make informed decisions and respond with confidence to challenges from others.
- Develop and implement effective operational processes and procedures.
- Ability to analyse and understand commercial information to implement key business initiatives.
- Maintain information: Ezyvet and other online systems
- Data entry and file management
Qualifications/Experience
- Experience as a receptionist.
- Veterinary industry experience would be highly regarded.
- Experience with ezyVet is highly regarded but not essential.
What’s on Offer
You will be supported by a highly-skilled, devoted team, who are all working towards the same goal of providing the highest standard of care to our patients.
We are committed to your professional growth and development, providing opportunities for you to progress in areas that inspire your passion to change the lives of pets. We offer professional continued education and support through our training and development team. We are committed to providing you with development based on your interests and long-term goals.
- Work-life balance with flexible roster structures
- Lunch provided
- A coffee machine with all types of milk provided (necessary!)
- Pet well-being discounts (including discounted treatment and products)
- Refer a Friend program & rewards
- Access to our Employee Assistance Program (psychology, nutrition, sleep).
- Continuing education allowance and support in ongoing professional development
- Induction program with our fantastic training and development team to ensure you are set up for success.
- A leadership team that welcomes ideas & makes decisions quickly.
- Mentoring opportunities – be mentored or be a mentor
- A dynamic, social, and fun team, that welcomes you with an opportunity to build a long-term career in a progressive family-owned practice.
Apply Now!
If you're ready to make a difference in the lives of pets and their owners, send your resume and cover letter to careers@evervet.vet. Visit www.evervet.com.au for more information.
Your pet, your family, always.
Normanhurst Vet Practice, Sydney's Upper North Shore, NSW (posted 22nd February) Receptionist
Receptionist
Full time/Part time
As an busy independent vet practice in Sydney’s Northern Suburbs we pride ourselves on the individual service we provide to our clients and their pets. We are looking for an exceptional receptionist who will be the first point of contact for our clients.
The Role:
- Full time or part time
- Usual receptionist duties - booking appointments, answering phones, admin tasks
- Hours between 8am -7pm, with some flexibility
- Mostly Mon-Fri, occasional Saturdays
- Small animal practice
The Candidate
- Positive and friendly attitude
- Ability to work independently and also as part of a team
- Excellent communication skills with clients and other team members
- Veterinary industry experience preferred
- Able to work in a busy environment
- Great organisational skills and attention to detail
We are a very family oriented practice and work hard to help all our team to achieve a work/life balance. We are a very cohesive team who are hoping to find the next member to join us.
If you would like to become part of our team please email your resume and cover letter to kayla.pallis@normanhurstvet.com.au
For more information, see www.normanhurstvet.com.au
Vet Skin and Ear, Hadfield, Northern Melbourne, VIC (posted 21st February) Reception Nurse
Part time veterinary receptionist/nurse required for busy Melbourne dermatology only vet practice located in Hadfield 3046.
The business is well established and has serviced the Melbourne and Geelong areas for 7 years now.
Our clients are mostly lovely, and the work conditions are very good. The position will mostly require reception work. At times there will be a need for basic nursing duties and low-level cleaning. Thus, some basic nursing competency is required. Training can be provided if needed. The applicant does not need to be Cert IV qualified. We are just looking for the right person that enjoys supporting clients with a friendly manner with our loyal and lovely clients. The work will be sole charge with one vet, and on procedure days there will be 3 staff working together. The job requires no after-hour nor weekend work. Business hours are 8:30am-6:30pm. Work hours can be flexible for the right applicant. Pay rates negotiable and very reasonable.
Please email: daniel@vetskinandear.com.au to apply or obtain further info.
Kookaburra Veterinary Employment reserves the right to edit or omit any advertisement at our discretion. We take no responsibility for the accuracy of any advertisement shown and will not be liable for any damages of any kind arising under any circumstances.
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