Vet Nurses and other support staff
Veterinary Receptionist, Client Services & Puppy Preschool Roles
Green Point Veterinary Hospital, Central Coast (posted 9th September) Vet Nurse or Receptionist
Experienced Veterinary Nurse or Veterinary Receptionist
No Weekends, Supportive Independent Practice
Green Point Veterinary Hospital | Central Coast NSW
At Green Point Veterinary Hospital, we believe in practicing the kind of care we want for our own animals - compassionate, thorough, and built on long-term relationships with clients and their furry families.
We're looking for a passionate, experienced Veterinary Nurse or Veterinary Receptionist who wants to be part of a genuinely supportive team where high-quality patient care comes first. If you're seeking a workplace where you're valued, where teamwork is real, and where you can continue to grow while enjoying the lifestyle of the beautiful Central Coast, we'd love to meet you.
❤ Why You'll Love Working with Us
- Care for patients the way you'd want your own pets cared for—with patience, compassion, and respect.
- Build meaningful, long-term relationships with clients and their animals.
- Join an independently owned practice where your ideas, strengths, and interests are genuinely valued.
- Be part of a close-knit, supportive team that works together to achieve the best outcomes for every patient.
- Enjoy living and working on the beautiful Central Coast, with beaches, bushwalks, and easy access to both Sydney and Newcastle.
👩 About You
We're looking for someone who:
- Is experienced and has a can-do attitude.
- Has excellent communication skills and enjoys building relationships with clients.
- Is compassionate, organised, and proactive.
- Thrives in a busy environment while maintaining attention to detail.
- Enjoys working collaboratively and supporting their teammates.
- Has a great sense of humour.
- Is committed to learning, growing, and continually improving their skills.
🎁 What We Offer
- Casual hours to start but looking to progress to a permanent part-time or full-time position in the future.
- Genuine work-life balance.
- Above-award salary based on experience.
- Opportunities to develop your interests and expand your nursing skills.
- A workplace where you'll be respected, appreciated, and supported.
- A team that genuinely enjoys coming to work and helping each other succeed.
Let's Talk
If you're looking for a practice where you can provide exceptional patient care, be part of a supportive team, and enjoy coming to work each day, we'd love to hear from you.
Visit www.greenpointvets.com.au or contact Sarah at sarahliddane@hotmail.com for a confidential conversation.
P.S. If professional excellence, attention to detail, respect, accountability, compassion, integrity, and empathy guide the way you work, you'll fit right in.
Epsom Road Vet, Ascot Vale, Inner City Melbourne, VIC (posted 8th September) Receptionist
Client Care Veterinary Receptionist.
Are you an experienced veterinary receptionist or a vet nurse who has realised your true passion is to help pets and owners by delivering excellent client care?
Located in Melbourne’s vibrant inner west, Epsom Road Vet is privately owned and growing.
We are looking for a dedicated, friendly, and capable professional who is as passionate about people as they are about pets.
As the first welcome and point of contact for our clients, you will help set the tone for their entire experience with us. If you enjoy building strong relationships with people, staying organised in a dynamic environment, and being a key part of a close-knit team—we’d love to meet you.
This role is full-time (but we are open to anywhere from 30-38 hours per week).
You will work 5 days each week and this includes every second Saturday until 1.30pm
What your day will involve:
- Welcoming clients and managing front desk operations with professionalism and care.
- Scheduling appointments and managing client and supplier enquiries and communications (in person, phone, digital) with efficiency and compassion.
- Other administration duties including front of house inventory management, marketing support, and office duties to keep the clinic running efficiently and smoothly.
- You will work alongside an experienced clinical team to ensure we deliver the best of patient care, and a great client experience.
We’re looking for someone who:
- Has experience as a veterinary receptionist or is a qualified vet nurse with a strong customer service focus.
- Communicates clearly and confidently, even during busy times.
- Is confident handling client enquiries, discussing treatment plans and payments as well as knowledge of preventative and wellness pet health care reccomendations.
- Enjoys working autonomously as well as part of a team.
- Is proactive, well-organised, can multitask and prioritise.
- Loves building relationships with clients. The kind that connect us for years.
- Loves contributing to a great clinic culture and keeping Epsom Road Vet a fun and motivating place to work, and a highly regarded part of the local community.
Why you will love being part of Epsom Road Vet:
- A friendly, supportive clinic culture where your work is truly valued. We see our reception team as a key part of our patient care.
- Opportunities to grow, learn and make a real difference in the client and patient experience every single day.
- Ongoing learning with a paid continuing education allowance and access to training. Paid membership to the AVRA.
- A modern, light facility with all the equipment and resources needed to do your best work. (We possibly have one of the largest staff rest areas in town!)
- We are Low Stress accredited, we are independently owned and have an experienced leadership team.
- Other perks include regular team wellness training, an employee assistance program, regular social catch ups.
Please note this position is not suitable for trainees and is not a pathway into a Veterinary nursing role. We really want someone who recognises the value that a great receptionist brings to the entire team.
Email mark@epsomrdvet.com.au with your resume and a cover letter telling us what makes you a great fit for this role, including a specific example of where you have delivered a great client experience.
Moorabbin Veterinary Hospital, Hampton East, Melbourne, VIC (posted 8th September) Receptionist
Veterinary Receptionist / Customer Service – Part-Time
Approximately 10 - 16 hours per week | Every Monday + occasional weekends
We are looking for a friendly, reliable and flexible Veterinary Receptionist / Customer Service team member to join our veterinary practice on a part-time basis.
This role is approximately 10 - 16 hours per week, with every Monday required and some additional weekend work (on a rotating basis). The days and hours may vary, so this position would suit someone who is flexible and comfortable working around a changing roster.
About the role
You will be an important part of the front-of-house team, helping to provide a welcoming and positive experience for our clients and their pets.
Duties will include:
- Greeting clients and their pets warmly and professionally
- Answering phones and responding to client enquiries
- Booking and managing appointments
- Processing payments and handling general reception tasks
- Communicating with clients in person, by phone and electronically
- Maintaining a clean, tidy and welcoming reception and waiting area
- General cleaning duties throughout the practice
- Supporting the veterinary team with day-to-day administrative and customer service tasks
Important to know
This is a reception and customer service position only. It does not involve veterinary nursing duties, and there is no expectation or pathway for this role to transition into veterinary nursing duties.
The role will suit someone who enjoys working with people and animals, has excellent customer service skills, is happy to pitch in with cleaning and general practice duties, and can be flexible with their availability.
We are looking for someone who is:
- Friendly, approachable and professional
- Reliable and punctual
- Confident communicating with clients
- Organised and able to multitask
- Comfortable working independently and as part of a team
- Flexible with their availability
- Happy to undertake cleaning and general housekeeping duties
- Previous veterinary reception or customer service experience is desirable, but not essential
If you are looking for a flexible role in a friendly, privately owned veterinary environment, and enjoy providing great customer service, we'd love to hear from you!
To apply:
Please send your CV and a brief introduction outlining your availability and relevant experience to office@moorabbinvet.com.au
Marlin Coast Veterinary Hospital, Trinity Beach, Cairns QLD (posted 1st September) Customer Care/Receptionists
Veterinary Customer Care Assistant
Marlin Coast Veterinary Hospital is looking for an experienced Customer Care assistant, working a variety of shifts on our busy reception desk (which will include day, evening and some weekend shifts).
The role
This role is primarily responsible for providing excellent customer service, as first point of contact for our clients, we are seeking someone who will provide a positive experience whilst assisting with administrative responsibilities such as:
- Provide a professional frontline reception experience
- Handling client enquiries professionally in person, by email and over the phone
- Administration support to our team of specialists, Veterinarians and Nurses
- Product sales and client education
- Assisting clients with pet insurance claims
- A permanent full-time role with variety
- Monday to Friday, 10 hour shifts within the hours of 7.00 am – 7.30 pm (4 shifts per week)
- Some Saturday work required (estimated 1 in 4)
- Industry specific training will also be provided
What we are looking for:
- Experience in client care and reception – ideally in veterinary, medical, or another very fast paced service environment
- Committed to providing the highest standard of care to our patients, customers and staff
- Mature with the ability to remain professional while dealing with a diverse clientele and a range of animals entering the clinic
- Able and willing to work with a sense of urgency at times & effectively multi-task
- Has an enthusiastic and positive approach to their work and the team
- Intermediate computer skills with the ability to pick up a new client booking system.
- Possibly have worked as a Veterinary Nurse or Human Nurse in the past and have demonstrated triage skills (although please note that this role does not contain any nursing responsibilities and is not likely to lead to a Veterinary Nursing position).
If you have any questions or would like to submit your application please contact:
Jenna Marangone
Practice Manager
(07) 4057 6033
management@mcvet.com.au
You can visit our webstie at www.mcvet.com.au
Advanced Vetcare Kensington & Kew, Inner Melbourne, VIC (posted 31st August) Receptionists
VETERINARY RECEPTIONISTS REQUIRED Kensington and Kew - Casual and part time
Advanced Vetcare is a veterinary referral centre in Kensington with 24-hour emergency and critical care support. We are a continually growing team in a purpose-built facility and now with the exciting addition of a brand new hospital in Kew.
At Kensington and Kew we currently house specialist small animal surgery, internal medicine and oncology services, alongside 24hr emergency and critical care.
Due to the continuing expansion of our services to our new facility, we are in need of more front-of-house team members.
Applications are invited from nurses or veterinary receptionists to fill casual and part-time reception only roles working across both our Kensington and Kew practices as required. We can be very flexible with your rostering with consideration to your out-of-work life!
The successful candidates will have the ability to work closely within a supportive team, but also efficiently and independently in an often challenging and unpredictable environment.
The positions will require friendly, welcoming and professional attitudes, as well as outstanding communication skills.
This is a position for someone who takes customer service to the highest level and who will always strive to achieve the best outcome for our clients, our patients and our referring Vets.
These positions will contribute to our customer service hours rostered over weekday, evening and weekend shifts.
Interested parties should submit a letter of introduction, resume and two current referees to: careers@advancedvetcare.com.au
Benefits of working at AVC:
- Competitive salary commensurate with experience
- Access to a supportive and collaborative team of specialists, veterinarians and veterinary nurses
- State-of-the-art facilities and equipment
- Access to the SAFERVETS program
- Access to Vetbloom Learning Platform
- Access to an Employee Assistance Program to support mental health and well-being (Uprise)
- A workplace that values work-life balance and a positive team culture
- A business 100% owned and operated by veterinarians working in clinical roles in the practice.
See our website www.advancedvetcare.com.au; you can also find us on Facebook and instagram @advancedvetcareaus
Brisbane Veterinary Specialist Centre, Northern Brisbane QLD (posted 31st August) PT Admin Officer
Part-Time Administration Officer
Brisbane Veterinary Specialist Centre
Brisbane Veterinary Specialist Centre (BVSC) is seeking a passionate, highly organised and client-focused Part-Time Administration Officer to join our team.
Working within a busy specialist veterinary hospital, you'll play an important role in creating a positive experience for our clients and their pets from the moment they walk through our doors. This is a varied and rewarding part-time position, suited to someone who thrives in a fast-paced environment, enjoys working as part of a team and genuinely cares about providing exceptional service.
Please click here to see photos! 
About You
We are looking for someone who:
- Has previous experience in veterinary reception, medical reception, healthcare or a similarly client-focused environment
- Is genuinely passionate about providing outstanding customer service
- Communicates confidently and compassionately, particularly in challenging or emotional situations
- Is highly organised and able to prioritise effectively in a fast-paced environment
- Has excellent attention to detail
- Can confidently manage competing demands while remaining calm and professional
- Enjoys working collaboratively as part of a multidisciplinary team
- Is compassionate, reliable and committed to delivering a high standard of service to clients and their pets
The Role
Your day-to-day responsibilities will include:
- Welcoming clients and patients to our specialist hospital
- Managing a busy reception desk, phone calls and email enquiries
- Scheduling specialist appointments and coordinating bookings
- Liaising with referring veterinary clinics and our specialist teams
- Processing payments, estimates and client accounts
- Supporting the smooth flow of patients through the hospital
- Providing clear, compassionate and professional communication
- Maintaining accurate client and patient records
- Working closely with our veterinary, nursing and administration teams
Why Join BVSC?
This is an opportunity to become part of a dedicated team working within a specialist veterinary environment where exceptional patient care and client experience are at the heart of what we do.
As a part-time team member, you'll have the opportunity to contribute to a professional and supportive hospital environment while enjoying the benefits of part-time employment.
Every day brings something different, and your contribution will play an important role in helping our hospital run smoothly and ensuring clients feel supported throughout their pet's specialist care journey.
If you are an experienced administration or reception professional who enjoys working in a busy environment and wants to make a genuine difference to clients, patients and the veterinary teams around you, we'd love to hear from you.
Apply Now
Please submit your resume by emailing your resume to Steph on steph.dealmeida@vet.partners
We can't wait to meet you!
To learn more about BVSC, visit www.bvsc.com.au
WestVETS, Anstead, Outer Western Brisbane, QLD (posted 28th August) Receptionist
WestVETS Animal Hospital Anstead
FULL-TIME VETERINARY RECEPTIONIST
WestVETS Animal Hospital Anstead is a busy, well-equipped small animal and equine practice located in Brisbane's western suburbs.
We are seeking a full-time Veterinary Receptionist to join our friendly and dedicated team.
This is a fast-paced and rewarding role where no two days are the same. From welcoming clients and their pets to managing appointments, answering phones and supporting our veterinary team, you'll be an important part of the WestVETS experience.
Please click here to see photos!
What You'll Be Doing
- Providing a warm and professional welcome to our clients and their animals
- Delivering exceptional customer service with empathy and compassion
- Managing appointments and a high volume of phone enquiries
- Processing payments and maintaining accurate client records
- Supporting the veterinary and nursing teams
- Helping ensure the smooth day-to-day running of our busy practice
From puppies and kittens to horses, alpacas and everything in between — you'll meet a wonderful variety of patients!
What We're Looking For
We're looking for someone who is:
- Reliable and committed – ready to show up and contribute positively every day
- Resilient – veterinary practice can be busy and emotionally challenging at times
- Customer-focused – able to provide a professional, empathetic experience for our clients
- Organised and able to multitask – comfortable managing competing priorities in a busy environment
- Proactive – able to use initiative and problem-solve when needed
- A strong team player – committed to supporting colleagues and contributing to a positive workplace
Previous reception or customer service experience is essential. Experience within a veterinary or medical environment, including familiarity with Vision Software, would be highly regarded, but is not essential.
Position Details
- Full-time position – 38 hours per week
- Based at WestVETS Animal Hospital, Anstead
- Some Saturday work is required, generally one half-day per month
- Employment conditions and remuneration are in accordance with the Animal Care and Veterinary Services Award
- Remuneration will be commensurate with experience, with consideration given to relevant skills and previous experience
- Immediate start available for the right candidate
Our Values
At WestVETS, we are guided by our REACT values:
Respect | Excellence | Accountability | Compassion | Teamwork
If you're looking for a rewarding role where you can make a genuine difference to clients, their animals and your team, we'd love to hear from you.
How to Apply
Please submit a written expression of interest outlining your relevant experience and personal attributes, together with your current CV and professional references.
Telephone applications will not be accepted.
Please note: Applicants currently studying veterinary nursing will not be considered for this position.
Applications are to be submitted to: employment@westvets.com.au
umbimby Veterinary Clinic, Byron Hinterland, NSW (posted 27th August)
Mullum Vets is seeking a motivated Veterinary Nurse / Receptionist to join our friendly mixed-practice clinic. This position includes a permanent Thursday & Friday shift with fill in days.
We encourage applications from:
- Experienced/ Qualified Cert IV Veterinary Nurses
- Receptionists with a minimum of 12 months' experience
About the Clinic
Mullum Vets is a mixed-practice clinic servicing both small and large animals. We are proud of our supportive team culture and our focus on good service, good practice, and clear communication.
Located in Mullumbimby in the beautiful Byron hinterland, we are:
- 20 minutes from Byron Bay
- 10 minutes from Brunswick Heads Beach
- 45 minutes from the Gold Coast
About the Role
This is a varied role with both a nursing and reception focus. Duties will include (but are not limited to):
Clinical & Nursing Duties
- Monitoring anaesthetics
- Surgical preparation and set-up
- Patient care and hospital monitoring
- Assisting with emergency cases
- Assisting veterinarians
- Animal restraint and handling
Reception & Administration Duties
- Greeting clients and managing front-desk enquiries
- Booking appointments and managing schedules
- Answering phones and responding to emails
- Processing payments and maintaining accurate records
- Client communication regarding treatments, estimates, and follow-ups
- Maintaining a welcoming and professional reception area
About You
You will be:
- Reliable, hardworking, and positive
- A strong communicator with excellent customer service skills
- Comfortable multitasking in a busy clinic environment
- Available to work Thursday, Friday and some fill in shifts including Saturdays<
- Confident using computer software
Qualifications
- Certificate IV in Veterinary Nursing
- Certificate in Business Administration (for sole receptionist)>
Desirable Criteria
- 1+ years' experience in Veterinary Nursing
- Experience using Vetlink software (not essential)>
- Confidence monitoring anaesthetics
How to Apply
Please email your cover letter and CV to:
📧 info@mullumvet.com
Orchard Hills Veterinary Hospital, Western Sydney NSW (posted 24th August) Client Care & Reception
Veterinary Client Care & Reception Position
Orchard Hills Veterinary Hospital is a leading, established & innovative practice located in semi-rural surroundings on a 5-acre block about 10 minutes from Penrith, NSW. We are a busy 8-vet clinic with a team of highly skilled nurses and support staff dedicated to providing a high standard of care in medicine and surgery to our patients.
In this role you will be responsible for delivering excellent customer care to our clients and their pets. In this administrative role tasks include and not limited to, answering and directing client calls, booking appointments/surgeries, maintaining records, processing payments, problem solving, general office admin tasks, meeting and greeting clients and their pets. Team development, training and identifying areas of improvement is an ongoing success to providing excellent customer service.
Do you possess...
- 2+ years of outstanding customer service management & genuine client care
- Comfortable taking initiative and making decisions
- Self-starter, flexible and proactive
- Strong work ethic & team player
- Strong, efficient computer & data entry skills
- Proficient use of RxWorks highly desirable
- Attention to detail
- Forward thinking & planning
- Desire to learn and join a progressive team of passionate professionals
What we can offer you….
- A full-time role with variety. A part-time role may also be considered.
- Working with a fun and friendly team of highly competent veterinarians, nurses, and support staff who deliver exceptional patient and customer care
- Working collaboratively with a team who celebrate each other's successes and support each other on a daily basis
- Large veterinary hospital and professional working environment
- Ongoing professional/career development for you
Please visit our website to see what we do www.orchardhillsvet.com.au
Please send your detailed resume including a cover letter to kellie@orchardhillsvet.com.au
Vets for Pets Moorebank, South West Sydney, NSW (posted 21st August)
VETERINARY RECEPTIONIST – MOOREBANK, NSW 🐾
Vets for Pets is growing, and we're looking for our next team member!
We're seeking a friendly, organised and confident Veterinary Receptionist to join our team at Vets for Pets Moorebank.
🗓 3 days per week to start, with the opportunity to transition into a 5-day role.
This is a hands-on front-of-house position where you'll play an important role in connecting our clients, patients and clinical team.
The role includes:
- Managing incoming calls and client enquiries
- Booking and coordinating appointments
- Welcoming clients and patients
- Processing payments and assisting with estimates
- Client follow-ups, reminders and recalls
- Maintaining accurate client and patient records
- Supporting smooth communication between reception, nurses and veterinarians
- Providing a high standard of customer care throughout the client journey
We'd love to hear from you if you are:
✨ Friendly and confident with clients
✨ An excellent communicator
✨ Highly organised with strong attention to detail
✨ Comfortable in a busy veterinary environment
✨ Reliable, proactive and willing to learn
✨ A genuine team player
Previous veterinary reception or animal-care experience would be highly regarded, however we’re also open to meeting candidates with strong reception/customer-service experience and the right attitude.
📍 Location: Moorebank, NSW
🗓 Position: 3 days per week initially → potential to transition to 5 days
🐶 Small animal veterinary practice
If you're looking for an opportunity to become part of a supportive veterinary team and grow within the role, we'd love to hear from you.
📩 Please send through your resume and a short introduction to apply to ela.mavruk@vetsforpets.com.au
Bondi Vet Hospital, Eastern Suburbs Sydney NSW (posted 17th August) Client Care
Senior Client Care and Retail Officer
Bondi Vet Hospital is looking for an experienced Client Care and front-of-house lead to manage the front desk and be the operational glue that assists in keeping a busy six-vet practice running smoothly.
This isn't an entry-level reception role. We need someone senior enough to own the client experience out the front, manage the retail space, troubleshoot on the fly, and take on broader practice support and admin / scheduling responsibilities alongside day-to-day client care.
About the role
You'll be the first and last point of contact for our clients, managing a high volume of inbound calls, bookings, and in-person visits — but this role goes well beyond the front desk. You'll take real ownership of the client experience and several key areas of the business.
Expect to:
- Manage the front desk and client care/reception team, setting the standard for service.
- Own the customer journey making sure clients and their pets are looked after before and after their consult, not just during it
- Manage scheduling across six vets, balancing urgent cases, routine bookings, and walk-ins
- Manage our retail space and merchandise — stock levels, presentation, ordering, and product knowledge
- Coordinate pet insurance for clients, including claims support and being our go-to on policy questions
- Ideally manage our social media presence — planning and posting content that reflects the practice
- Handle client relationships end-to-end, including sensitive or difficult conversations
- Support broader practice operations — rostering input, admin projects, and liaising with the clinical and management team
- Train and onboard new client care staff
- Be a trusted point of escalation for both clients and team members
You'll be joining a practice that prides itself on being a genuine team — welcoming, supportive, and busy — in a location a stone's throw from Bondi Beach.
Pay: above-award, $38-40 per hour based on experience and scope of responsibility.
What we're looking for:
- Experience in client care, reception, or practice management — ideally in veterinary, medical, or another fast-paced service environment
- Comfortable leading and taking responsibility and initiative.
- Strong multi-tasking and prioritisation skills — this role can get busy and you'll need to keep your head
- Excellent judgement and the confidence to handle escalations independently
- Warm, professional communication style with clients and colleagues alike
- Strong computer skills and ability to learn about pet insurance
- Genuine interest and love of animals and willingness to build product/food knowledge
How to apply
Please send a 1–2 page CV and cover letter to Kate at drkate@bondivets.com.au telling us a bit about your experience and why this role is the right next step for you.
Rockdale Veterinary Hospital, Bexley, Southern Sydney, NSW (posted 12th August) Receptionist Full or Part Time
🐾 Veterinary Receptionist (Full-Time / Part-Time)
🌟 About Us
We're a compassionate, community-focused veterinary practice dedicated to providing outstanding care to pets and exceptional service to their families. Our team is supportive, friendly, and truly values each other — and we're growing!
💡 Why You'll Love This Role
We want you to thrive here — so we offer:
✔ Competitive salary wage
✔ Flexible working hours where possible / roster options that support work-life balance
✔ Professional growth & development — training in clinic systems and opportunities to build veterinary-specific skills over time
✔ Staff perks — including staff discounts and a team that cares about your well-being
🛠 What You'll Do
You'll be the friendly face and calm voice that makes each visit smooth and reassuring for clients and their pets. Your daily contributions will include:
- Greeting clients and their pets with warmth and professionalism
- Managing appointment bookings, phone calls, emails, and reception enquiries
- Processing payments and maintaining accurate records
- Supporting clinical workflow with clear communication and teamwork
- Helping keep reception organised, welcoming, and efficient
👤 Who We're Looking For
We want someone who:
✔ Has excellent customer service skills and a calm, positive manner
✔ Communicates clearly, kindly, and confidently
✔ Is organised and able to juggle tasks in a busy reception area
✔ Learns new systems quickly (we use Ezyvet)
✔ Has a genuine love for animals and enjoys helping people
Note: Veterinary reception experience is great, but not essential — we welcome strong customer service candidates from any background and will support your learning on the job.
📝 How to Apply
If this sounds like you, we'd love to hear from you!
📧 Send your CV and an introductory email to Rob at rob@rockdalevets.com.au.
SASH Gold Coast, Robina, QLD (posted 12th August) Client Services Team Leader
LOCATION: Gold Coast
TITLE: Client Services Team Leader
Are you an experienced customer service leader who thrives on developing high-performing teams and delivering exceptional client experiences?
Join one of Australia's leading veterinary specialist and emergency hospital networks and take the next step in your leadership career. This is more than a traditional customer service leadership role. As our Client Services Team Leader, you'll have the opportunity to influence service excellence across a growing specialist and emergency hospital while developing a high-performing professional team that plays a critical role in the client and patient journey in a purpose-driven healthcare environment.
Why Join SASH?
At SASH, we recognise that exceptional client experiences start with exceptional people. When you join our team, you'll become part of a supportive, collaborative environment where your contribution is valued and your development is encouraged.
Benefits and Perks Include:
- Career progression opportunities within one of Australia's leading veterinary hospital networks
- Ongoing leadership development and professional growth
- Access to internal and external learning opportunities
- Work alongside highly skilled specialists, emergency clinicians, and industry leaders
- Be part of a purpose-driven organisation dedicated to helping pets and their families live their best lives
- Employee Assistance Program (EAP) providing confidential wellbeing support
- Sash Paid Parental Leave
- Flare Discounts and Benefits (everyday essentials across more than 500 retailers, plus big‑ticket items like health insurance, utilities/energy, home loans, travel, and cars.
- A collaborative and supportive leadership team that invests in your success
- Employee discounts for your own pets*
- Modern specialist and emergency hospital facilities
- A values-driven culture focused on teamwork, compassion, accountability, and excellence
- The opportunity to lead a team that makes a meaningful difference to clients during some of the most important moments in their pets' lives
About the Role
This is an exciting opportunity for a motivated and people-focused leader to shape the performance, culture, and success of our Client Services team.
As Client Services Team Leader, you will play a pivotal role in ensuring every client, patient, and referring veterinarian experiences the highest standard of care and service from their first interaction with SASH.
Leading from the front, you will be responsible for developing a highly engaged and high-performing team while driving service excellence, operational efficiency, and continuous improvement across the client journey.
Key responsibilities include:
- Leading, coaching and developing the Client Services team
- Building a positive, accountable, and collaborative team culture
- Driving exceptional service standards and client satisfaction
- Managing rostering, workforce planning, and leave coordination
- Supporting recruitment, onboarding, and team development
- Conducting performance reviews and career development planning
- Identifying opportunities to improve systems and workflows
- Building strong relationships with pet owners, referring veterinarians, and internal stakeholders
Why This Opportunity Stands Out
If you're passionate about leadership, service excellence, team development, and making a genuine impact, this is an opportunity to build a rewarding career with an organisation that is transforming veterinary care across Australia.
About You
We're looking for an experienced leader who is passionate about customer service and knows how to bring out the best in people.
You will be someone who:
- Has proven experience leading customer-facing teams
- Creates engaging and positive team cultures
- Demonstrates exceptional communication and relationship-building skills
- Is confident coaching, mentoring, and developing team members
- Takes ownership and thrives in a fast-paced environment
- Has strong organisational, administrative, and problem-solving skills
- Is driven to deliver exceptional client experiences
- Leads with empathy, professionalism, and accountability
Experience in veterinary healthcare, specialist services, hospitality, or other high-service environments will be highly regarded.
Why This Role Matters
Every day at SASH, our Client Services team supports people during some of the most emotional and important moments in their pets' lives.
As the leader of this team, you will help ensure these experiences are delivered with compassion, professionalism, and excellence. Your contribution will directly impact client satisfaction, team engagement, and the overall success of our hospital.
If you're looking for a leadership role where you can truly make a difference while growing your career, we'd love to hear from you.
To apply, simply submit your CV and Cover letter to the talent team, via this link - https://adr.to/gqukyai
Albion Park & Gerringong Veterinary Hospitals, Illawarra (posted 10th August) Nurse/Receptionist
🐾Junior Veterinary Nurse / Veterinary Receptionist Position🐾
📍Full-Time Position
📍Certificate 4 – Veterinary Nursing Required
📍Albion Park & Gerringong Veterinary Hospital
Albion Park & Gerringong Veterinary Hospital are seeking a friendly and motivated Veterinary Nurse / Veterinary Receptionist to join our supportive team on a full-time basis.
This exciting role offers a balanced mix of 50% Veterinary Nursing and 50% Veterinary Reception, making it ideal for someone who enjoys both hands-on patient care and building relationships with clients. The successful applicant will also have the opportunity to assist with our Puppy Preschool program during busy periods, with full training provided.
🏥About Us
Albion Park & Gerringong Veterinary Hospital is a well-established, family-owned practice committed to enhancing the lives of animals and pet owners, one patient at a time. We pride ourselves on our friendly team culture, professional standards, and dedication to both animal health and client education.
Please click here to see photos!
🩺The Role
As a Junior Veterinary Nurse / Veterinary Receptionist, your responsibilities will include:
🐾General Veterinary Nursing Duties
🩺Assisting veterinarians with consultations, procedures, and treatments
♥Providing nursing care for hospitalised patients
👀Monitoring patient health and wellbeing
🏥Surgical preparation and nursing assistance
🐕Safe animal handling and restraint
🧹Maintaining cleanliness and organisation of treatment and hospital areas
📦Stock management and general nursing support
🐶Assisting with Puppy Preschool classes during busy periods following provided training
💻Reception Duties
😊Welcoming clients and their pets in a professional and friendly manner
📆Managing appointments and daily schedules
☎Answering telephone and email enquiries
💳Processing payments and maintaining accurate client records
💬Providing information and support to pet owners
🛍Assisting with retail sales and product recommendations
📋Ensuring the smooth day-to-day operation of the reception area
🌟About You
To be successful in this role, you will possess:
📆Ability to work 1 in 4 Saturdays
✅Experience in a veterinary nursing and/or veterinary reception role
💬Excellent communication and customer service skills
♥A positive, compassionate, and professional attitude
📆Strong organisational and multitasking abilities
🐾A genuine passion for animal welfare and client care
🤝The ability to work effectively both independently and as part of a team
📚Flexibility and willingness to learn new skills
🎁What We Offer
💼Full-time, permanent position
🤝Supportive and collaborative team environment
🐾Diverse and rewarding workload
📈Ongoing training and professional development opportunities
🐶Training in Puppy Preschool facilitation and client education
📍Opportunity to grow your skills across both nursing and reception
If you are passionate about animal care, enjoy working with people, and are looking to become part of a dedicated veterinary team, we would love to hear from you. 🐕🐈
📩How to Apply
Please submit your resume and cover letter outlining your experience and suitability for the role.
📧Applications can be sent to: recruitment@albionparkvet.com.auKangaroo Island Veterinary Clinic, Kangaroo Island SA (posted 5th August) Receptionist
Receptionist — Kangaroo Island Veterinary Clinic
Position: Receptionist
Employment Type: Permanent — Part Time or Full Time (negotiable for the right candidate)
Location: Kangaroo Island Veterinary Clinic
Be the Heart of Our Clinic, in the Heart of the Island
Kangaroo Island Veterinary Clinic is on the hunt for a Receptionist — someone with the confidence and warmth to be the very first impression our clients have of our clinic, and the steady hand that keeps our front-of-house running smoothly.
As the primary interface between our clients and our clinical team, you'll set the tone for every visit. We're looking for someone with genuine enthusiasm, exceptional customer service instincts, and a sharp eye for detail — because in this role, the little things matter just as much as the big ones.
If you love working with people and animals, take pride in getting things right, and want to be part of a tight-knit team that genuinely has your back, we'd love to hear from you.
About the Role:
- Leading the front-of-house space as the primary point of contact for clients and staff
- Managing appointment scheduling and reminders, invoicing, payments, emails, and prompt phone handling
- Providing knowledgeable over-the-counter advice and product education across companion animal, equine, and production animal spaces
- Assisting with patient triage alongside our nursing team
- Managing bookings for our boarding facility
- Handling patient intake and consent forms with accuracy and care
- Overseeing reception opening and closing procedures (computer/phone setup, general tidiness)
What You'll Bring
- High attention to detail and strong organisational skills
- A genuine passion for customer service and community connection
- Confidence leading a busy front-of-house environment
- A team-player mindset and a great sense of humour
- Reception or appointment scheduling experience is preferred, but not essential — we're happy to teach the right person
About Us
For over 40 years, Kangaroo Island Veterinary Clinic has been a trusted part of our island community — caring for approximately 50% small animal and wildlife, 30% sheep, 15% cattle, and 5% equine patients. We offer both small and large animal consults, including mobile services, alongside a large farm animal retail section.
Our small animal facilities continue to grow, and now include digital x-ray, ultrasound, a full surgical suite, and an in-house laboratory.
You'll join a close, supportive team of 3 vets and 12 support staff who believe attitude and enthusiasm matter just as much as experience — because we know skills can be built through mentoring and training.
We want our people to love their jobs and have time to enjoy the incredible island we call home.
Ready to Apply?
If this sounds like you, we'd love to hear from you. Please email your written application and resume today!
Jenny Bigmore - Practice Manager - jenny@kangarooislandvet.com
Cowes Veterinary Surgery, Phillip Island, Western Port Bay VIC (posted 5th August) Vet Nurse/Receptionist
Certificate IV Veterinary Nurse/Receptionist – Join Our Team on Phillip Island
Cowes Veterinary Surgery is seeking a qualified Certificate IV Veterinary Nurse to join our friendly, supportive small animal practice on the stunning Phillip Island.
This is a fantastic opportunity for a motivated nurse who enjoys hands-on clinical work, values teamwork, and wants to be part of a close-knit practice that genuinely cares about its people, patients, and clients while enjoying a varied position with client facing duties. We will consider part-time or full-time hours.
About Us
Cowes Veterinary Surgery is a well-established GP small animal clinic providing high-quality veterinary care to our local community. We pride ourselves on a positive team culture, strong communication, and a calm, professional approach - even on busy days.
Please click here to see photos!
About the Role
As a Certificate IV Veterinary Nurse, you will be involved in all aspects of day-to-day practice, including:
Clinical & Nursing Duties
- Assisting veterinarians with consultations, diagnostics, and procedures
- Surgical nursing, anaesthesia monitoring, and patient care
- Hospital care, treatments, and nursing support
- Maintaining high standards of hygiene, organisation, and animal welfare
Reception & Client Care Duties
- Welcoming clients and managing front-of-house interactions
- Booking appointments and managing the practice schedule
- Handling phone and email enquiries with professionalism and empathy
- Processing payments and maintaining accurate client records
- Supporting smooth communication between vets, nurses, and reception
- Contributing positively to team workflow and daily planning
About You
We’re looking for someone who:
- Holds a Certificate IV in Veterinary Nursing
- Is confident working across both nursing and reception duties
- Has strong small animal nursing skills and a willingness to learn
- Communicates clearly and works well as part of a team
- Remains calm, organised, and professional in a busy clinical environment
- Takes pride in patient care and client service
Previous experience in general practice is preferred, but a positive attitude and good work ethic are essential.
What We Offer
- A supportive, inclusive team environment
- Varied and interesting clinical work
- Opportunities for ongoing learning and skill development
- Work-life balance in one of Victoria’s most beautiful coastal locations
- Competitive remuneration based on experience
How to Apply
If you’re looking for a rewarding nursing role in a practice where your contribution is genuinely valued, we’d love to hear from you.
📧 Please submit your CV and a brief cover letter outlining your experience and interest in the role to HR@ssvc.au
See our website
Ballina Coast Vets, Northern Rivers NSW (posted 4th August) Receptionist
Veterinary Receptionist – Be the Reason People Feel Welcome
Ballina Coast Vets | Full-time or Part-time | Competitive salary
Let's be honest...
People rarely walk into a veterinary hospital because they're having the best day ever.
Their puppy has eaten a sock. Their cat has disappeared for three days. Their elderly Labrador isn't quite himself. Sometimes they're excited. Sometimes they're worried. Occasionally they're convinced Google knows more than the vet.
That's why our reception team is so important.
We're looking for someone who genuinely enjoys looking after people. Someone who can make a client feel welcome the moment they walk through the door, juggle a ringing phone with a waiting room full of pets, and somehow still remember the Golden Retriever's name before the owner's.
Veterinary reception experience would be fantastic, but it isn't essential. If you've built a career in hospitality, medical reception, customer service or another busy front-of-house role - and you're ready for the veterinary industry - we'd love to hear from you.
We'd love someone who:
- Loves talking to people and making them feel genuinely welcome.
- Keeps calm when things get busy (because they definitely will).
- Has exceptional organisation and communication skills.
- Enjoys working as part of a close-knit team.
- Can learn quickly and enjoys solving problems.
- Has an eye for detail.
- Doesn't mind occasionally being greeted by an overenthusiastic Labrador who believes personal space is optional.
You'll fit in well if you:
- Smile easily.
- Like being busy.
- Enjoy helping people.
- Want to build a long-term career in the veterinary industry.
- Believe that kindness and teamwork matter just as much as efficiency.
What you'll find here:
Ballina Coast Vets is a young, privately owned hospital with big ambitions. We're building something special - a hospital known not only for excellent veterinary medicine but also for exceptional client service. Our new hospital is due to open at the end of 2026, and has a fantastic front-of-house design and experience for clients and staff.
Please click here to see photos!
We're a team that works hard, supports one another, celebrates wins together and enjoys having a laugh along the way. We believe work should be professional, rewarding and enjoyable.
What we offer:
- Competitive remuneration based on experience ($35 to $45/hr).
- Full-time or part-time opportunities.
- A genuinely supportive team environment.
- Ongoing training and development.
- The opportunity to grow into a long-term career within the veterinary profession.
- A workplace where your contribution genuinely matters.
If you're looking for a role where every day is different, where you'll meet wonderful people (and their pets), and where you'll finish the day knowing you've made someone's experience just a little bit easier, we'd love to meet you.
Send us your CV and a few words about yourself - admin@ballinacoastvets.com.au. We care far more about finding the right person than reading the perfect cover letter.
Ballina Coast Vets
Great medicine starts with great people - and often, they're the first face our clients see.
Richmond Veterinary Clinic, Inner East Melbourne, VIC (posted 31st July) Receptionist
RICHMOND VET CLINIC VETERINARY RECEPTIONIST
Richmond Veterinary Clinic strives to provide quality, affordable veterinary care to our dedicated clients and their small animal family members. We are proudly independent and provide a supportive, fun environment for staff and clients.
Continued growth in our practice has increased demand for our services, so we are seeking a dedicated Veterinary Receptionist to join our team!
We have a busy and varied medical and surgical caseload, and very dedicated clients who love that we treat all of their pets like our own. The position will allow you to grow your veterinary knowledge, be the first-line representative of the clinic, build long-lasting relationships with our patients and their owners, and make a truly worthwhile difference in their lives. When our clients are in need - you're the person they call and trust to guide them which is an incredibly important and rewarding role for the right person.
We are looking for a friendly, patient and bubbly customer service superstar to work Mondays, Tuesdays, Thursdays and Fridays.
The ideal candidate:
- Has excellent customer service skills and enjoys a client-facing role
- Is able to adapt, multitask and prioritise important tasks
- Able to work independently and as part a team - co-operation and teamwork skills are a must!
- Able to work with minimum supervision
- Able to work in a fast-paced environment
- Able to triage over the phone and in clinic
- Open to work one Saturday shift per month
Candidates must have Australian work authorisation at the time of application. Qualified vet nurses on working holiday visas are encouraged to apply.
What we can offer:
- Above award wages
- Discounts for your pets
- Continuing education provided
- No Sunday or Public holiday shifts
- Work with a fun & social team
PLEASE NOTE: This role is not a pathway role toward Veterinary Nursing. Our clinic needs at the moment are for a dedicated receptionist.
You can learn more about our clinic at www.richmondvetclinic.com.au. If you'd like to know more about the position or apply, please contact Ellie on 03 9428 2220 or email info@richmondvetclinic.com.au
West Blacktown Veterinary Clinic, Greater Western Sydney, NSW (posted 29th July) Client Care
CLIENT CARE CONSULTANT POSITION AVAILABLE
West Blacktown Veterinary Clinic | Blacktown, NSW
Exceptional veterinary care begins long before a pet enters the consultation room.
It begins when a worried owner calls and needs someone to truly listen.
It continues when a client is unsure what to do next, needs help understanding their options or is facing one of the most difficult days of pet ownership.
In those moments, the person who answers the phone, welcomes them into the clinic and follows through on what they need can make an enormous difference.
That is the role of our Client Care Consultants.
West Blacktown Veterinary Clinic is looking for an experienced customer service professional to join our team in a permanent full-time position.
You do not need veterinary experience. You do need to care deeply about people, take genuine pride in providing exceptional service and understand that the small details are often what make someone feel truly looked after.
MORE THAN A RECEPTION POSITION
Our Client Care Consultants are trusted and valued members of our veterinary team.
You will help clients feel welcomed, informed and supported while ensuring important information reaches the right person, tasks are followed through and patients can access the care they need.
On any given day, you may be:
- Welcoming a family and their new puppy for its first visit
- Helping a worried owner understand what to do when their pet becomes unwell
- Coordinating appointments and communicating with our veterinary and nursing teams
- Taking payments and explaining next steps clearly and respectfully
- Following up with a client to make sure nothing has been overlooked
- Supporting a family through an emotional appointment or the loss of a much-loved pet
- Noticing an opportunity to make someone's experience a little easier or more thoughtful
This is a role for someone who understands that excellent service is not simply being friendly. It is listening carefully, communicating clearly, noticing what is needed and taking responsibility for seeing it through.
WHAT YOU WILL BE RESPONSIBLE FOR
Your responsibilities will include:
- Creating a warm and welcoming experience for all of our clients and patients
- Managing incoming telephone calls, emails and appointment bookings
- Gathering accurate information and promptly communicating concerns to the clinical team
- Providing clear, compassionate and professional client communication
- Managing follow-up tasks and ensuring commitments made to clients are completed
- Processing payments and communicating account information
- Maintaining accurate client and patient records
- Supporting clients through sensitive, emotional or challenging situations
- Keeping our reception and client areas clean, organised and inviting
- Working closely with our veterinarians, veterinary nurses and fellow Client Care Consultants to keep the day running smoothly
THE PERSON WE ARE LOOKING FOR
You may currently work in medical reception, hospitality, retail, administration or another customer-focused industry. What matters most is the standard of service you provide and the way you approach your work.
You are likely to thrive in this role if:
- You genuinely enjoy working with and helping people
- You communicate with warmth, confidence and professionalism
- You can be both compassionate and clear during difficult conversations
- You notice what needs to be done and do not always wait to be asked
- You take ownership of tasks and follow them through to completion
- You remain calm and organised when several things require your attention
- You have strong attention to detail and understand the importance of accurate information
- You are comfortable learning new systems, processes and veterinary terminology
- You value feedback and actively look for ways to improve
- You contribute positively to the people around you, our team is everything!
- You understand that the best client experience is created by a team working together
Previous veterinary experience is welcome, but it is not essential. We would much rather train someone with exceptional people skills, initiative and the right attitude than overlook them because they have not worked in a veterinary clinic before.
A love of animals is important, but this position is primarily about caring for people and helping them access the best possible care for their pets.
WHAT IT IS LIKE TO WORK WITH US
We are a close-knit, independently owned veterinary clinic with high standards for the way we care for our patients, communicate with our clients and support one another.
We want our clients to leave feeling heard, respected and confident about what happens next. We want our patients to receive thoughtful, high-quality care. We also want our team members to feel highly supported, valued and able to keep developing.
We do not expect perfection, but we do expect care, accountability and a willingness to learn.
Ideas are welcomed here. Feedback goes both ways. When something can be done better, we talk about it, learn from it and work together to improve it.
WHAT WE OFFER
- A permanent full-time, Monday-to-Friday position
- No weekend shifts
- The opportunity to work around animals every day
- A paid day off for your birthday
- Structured onboarding and veterinary-specific training
- Ongoing learning and professional development
- Regular guidance, feedback and support
- A management team that genuinely invests in helping its people grow
- A workplace where your ideas and contribution are valued
- A supportive team that works together through both the rewarding and difficult parts of veterinary care
- Remuneration above award and reflecting your experience
ROSTER
You will work a rotating weekday roster that includes:
- 8:30 am–4:30 pm
- 11:30 am–7:30 pm
Applicants must be available to work across both shift times.
HOW TO APPLY
Please email your résumé and a short cover letter to:
cass.rowe@westblacktownvet.com.au
Please use the subject line:
Client Care Consultant Application
In your cover letter, we would love you to tell us:
- About a time you helped turn a difficult or emotional customer interaction into a positive experience.
- What taking ownership of your work means to you.
Geelong Animal Referral Services, Newtown, Geelong, VIC (posted 24th July) Customer Service
Customer Service Representative – Part Time
About Us:
GARS is a multidisciplinary small animal referral hospital staffed 24/7 with onsite specialists in surgery and internal medicine, supported by specialists in oncology and diagnostic imaging, residents, interns, reception and nursing staff.
The GARS vision is to be Victoria’s leading referral centre. We have recruited staff with a view to achieving this goal. The hospital is purpose built, proudly independent and privately-owned. Located in Newtown Geelong, the hospital occupies a tranquil part of the city, immediately surrounded by beautiful greenspaces, overlooking the Barwon River, Balyang sanctuary and Balyang Golf course. The facility boasts its own private outdoor space with lawns overlooking the golf course and river for our staff and patients to enjoy. It is equipped with four consulting rooms, chemotherapy room, feline radioiodine suite, large central treatment area, separate MRI, ultrasound/endoscopy, minimally invasive fluoroscopy and CT suites. Three large operating theatres surround a large central sterile processing zone with separate staff offices, lecture theatre, board room, kitchen and lounge area and independent cat and dog wards. The waiting room is a beautiful space with high ceilings and separate waiting areas for dogs and cats.
Our staff are considered experts in their field and industry leaders. We are completely focused on our team, including every current and future member. We value development and reward our staff with CPD available to all. We are dedicated to ensuring an appropriate work-life balance for all staff. If you wish to join our team that means you also are driven to achieving the highest possible standards of patient care and wish to work within a facility where staff excel at their job within a fun, inclusive and exceptional workspace.
We are looking for people who truly value teamwork and would like to join the GARS family, determined to take their career to the next level. For the successful applicants, there is also opportunity to work within our sister business, Melbourne Animal Referral Services, which is also undergoing exciting expansion.
About the area:
GARS is very fortunate to have the Barwon River, Balyang Golf Course and Balyang Sanctuary with their natural green spaces, including bike and walking paths right on our front doorstep. The popular cafes, restaurants and bars of Pakington street and Geelong CBD are only minutes away. The outstanding wineries and distilleries of the Bellarine peninsula and beautiful beaches of the Surf Coast and famous Great Ocean Road Greater are less than 25minutes away. Transport links are excellent, with the South Geelong train station less than 3kms from the hospital, the Spirit of Tasmania Ferry (from January 2023) and Avalon International Airport 15 and 25 minutes from the hospital. Major arterials are also close by, offering fast and easy connections to Melbourne, Victoria’s North, West and South.
About the role:
- Delivery of outstanding customer service and care to all patients, clients and referring vets. Provide accurate and regular updates to clients and referring vets on patient progress, including current and ongoing treatment and costs.
- Respond effectively to clients and referring vets concerns via communication with the clinical team
- Scheduling appointments for multiple veterinarians providing administrative support to veterinarians and management
- Bank reconciliations
- Processing pet insurance claims
- Maintaining a high standard of cleanliness for the reception/waiting area
- Participate in the induction and training of all customer service staff
- Rotational rosters include evenings and weekends
About you:
- Exceptional time management and organisation
- Excellent written and verbal communication skills
- Strong problem-solving skills
- Excellent computer literacy
- Demonstrable passion for delivering outstanding customer service and memorable customer experiences.
- Enthusiastic and positive “can do” attitude.
- Ability to thrive in a team environment, whilst also being self-driven and capable of working autonomously.
- Resilient and empathetic. Able to demonstrate compassion, sensitivity and understanding to our clients, patients and colleagues.
- Experience working in a medical or veterinary practice
- Availability to work evenings and weekends
What we can offer you:
- Competitive remuneration in line with experience
- An opportunity to work in a fun, friendly and highly efficient team
- The ability to develop your skills and advance your career
- A caring and supportive environment that focuses on staff wellness
For further information or to apply for this position, please email your cover letter and resume to: dkeirs@garsvets.com.au and: ealleyn@garsvets.com.au
My Local Vet, Capalaba, City of Redland, QLD (posted 23rd July) Client Service Rep
Permanent Part-Time Client Service Representative
My Local Vet is a purpose-built boutique veterinary practice located in Capalaba, Queensland. We're looking for a standout client service representative who genuinely enjoys helping people, loves animals, and takes pride in creating exceptional client experiences.
As the first and last person our clients see, you'll have a huge impact on their experience. Whether you're celebrating a new puppy, comforting someone through a difficult goodbye, or simply making someone's day a little easier, you'll help create the warm, personal service we're known for.
Please click here to see photos!
About The Role
Your responsibilities will include:
- Welcoming clients and their pets with warmth and professionalism
- Responding to enquiries via phone calls and emails
- Booking appointments and managing the daily schedule with veterinary triage training provided
- Processing payments and pet insurance claims
- Supporting the veterinary team with administrative tasks and maintaining accurate patient records
- Keeping reception organised and inviting
Why My Local Vet?
- A genuinely supportive team free from drama with a culture built on trust, respect and collaboration
- Ongoing training and support to build your veterinary knowledge
- Fun social events and team-building activities throughout the year
- Opportunities to grow professionally within a business that values development and leadership
About You
We're looking for someone who:
- Has previous fast paced reception/customer service experience
- Is organised, proactive and able to prioritise multiple tasks
- Has excellent IT skills and can quickly learn new software
- Is confident communicating with a diverse range of people and building genuine client relationships
- Has a positive attitude, a great sense of humour and enjoys contributing to a fun workplace
- Values feedback and is committed to continual personal and professional growth
If you're passionate about delivering exceptional customer service, love working with both people and pets, and want to be part of a team that genuinely supports one another, we'd love to hear from you.
More Details
- Permanent part-time position (22-28 hours per week)
- 3 days per week with 1 in 5 Saturdays
- Remuneration based on experience and competencies
To apply, send your resume and cover letter through to Holly outlining the following:
- What are you looking for in a new job?
- What do the people love you for in your current role?
- Do you put your sauces (tomato, BBQ, HP) in the fridge or cupboard?
Contact: holly@mylocalvet.com.au
Website: mylocalvet.com.au
Instagram: www.instagram.com/mylocalvet
TikTok: www.tiktok.com/@mylocalvet
Greencross Vets, Remote (posted 23rd July) Client Services VN
Greencross Client Services Vet Nurse
Part-Time (12-Month Fixed-Term) and Casual Opportunities
Are you an experienced Vet Nurse who loves helping pets and supporting clients, but is looking for a role you can do from home?
At Greencross Client Services, our team of qualified Vet Nurses are the first point of contact for many pet owners, providing professional advice, triage support, appointment bookings, and exceptional customer care on behalf of Greencross clinics across Australia.
This is a unique opportunity to use your clinical knowledge in a rewarding role that combines patient advocacy, customer service, and veterinary support, all from the comfort of your home.
You will play an important role in helping pets access timely care while being supported by a collaborative team of experienced veterinary professionals.
About the Role
As part of the Greencross Client Services Team, you will:
- Provide professional telephone triage and general pet health advice
- Assist clients with appointment bookings and enquiries
- Support Greencross clinics nationwide
- Manage website enquiries and customer service requests
- Assist with Pet Health Reminders and other business initiatives
- Deliver outstanding customer experiences while supporting positive patient outcomes
This role can be performed remotely from anywhere in Australia. For Sydney-based team members, our North Ryde Support Office is available should you wish to work from the office.
All equipment is provided. You will simply need a reliable internet connection, an ergonomic workstation, and a quiet workspace.
Please outline in your application, what position(s) you are applying for.
Part-Time Fixed-Term Position A
25 hours per week | 12-Month Contract
Rostered Hours (Fixed)
Monday to Thursday
8:30am to 1:30pm (AEST/AEDT)
Saturday
8:00am to 1:00pm
Friday and Sunday
Not rostered
Remuneration:
$32.70 per hour
Due to operational requirements, applicants must be available to work the rostered days and hours outlined above.
Part-Time Fixed-Term Position B
20 hours per week | 12-Month Contract
Rostered Hours (Fixed)
Monday and Tuesday
8:30am to 1:30pm (AEST/AEDT)
Wednesday and Thursday
9:00am to 2:00pm
Friday to Sunday
Not rostered
Remuneration:
$32.70 per hour
Due to operational requirements, applicants must be available to work the rostered days and hours outlined above.
Part-Time Fixed-Term Position C
20 hours per week | 12-Month Contract
Rostered Hours (Fixed)
Monday to Friday
2:00pm to 6pm (AEST/AEDT)
Saturday and Sunday
Not rostered
Remuneration:
$32.70 per hour
Due to operational requirements, applicants must be available to work the rostered days and hours outlined above.
Casual Position
We're also seeking an experienced Vet Nurse for a true casual role to provide leave coverage across our Client Services Team.
The successful candidate will ideally have broad availability, including Saturdays, and be comfortable covering both planned and unplanned leave as required.
Remuneration:
$32.70 per hour plus loading
About You
We're looking for someone who:
- Holds a Certificate IV in Veterinary Nursing
- Has a minimum of 4 years' veterinary nursing experience
- Is clinically confident and passionate about delivering exceptional customer service
- Has experience working in a fast-paced environment and can remain calm under pressure
- Is confident making accurate and timely telephone triage decisions
- Has experience using RxWorks
- Demonstrates excellent attention to detail
- Can follow detailed processes and procedures
- Works well independently while remaining connected and engaged with a remote team
- Has strong communication skills and genuinely enjoys helping pet owners
Why Join Greencross Client Services?
- Work from home with equipment provided
- Use your clinical knowledge in a different and rewarding way
- Be part of a supportive team of experienced Vet Nurses
- Make a real difference to pets and their owners every day
- Enjoy structured training and ongoing support
- Work with one of Australia's leading veterinary care networks
If you're an experienced Vet Nurse looking for a rewarding remote role where your clinical expertise, compassion, and communication skills can make a genuine impact, we'd love to hear from you.
Click Here to Apply Now. Please indicate in your application whether you are applying for the Part-Time Fixed-Term position or the Casual position.
Join the Greencross Client Services Team and help make a difference for pets and their owners every day.
Brighton Veterinary Services, Hobart, TAS (posted 23rd July) Receptionist
VETERINARY RECEPTIONIST – FULL TIME
Brighton Veterinary Services Tasmania
Be the welcoming face of a modern growing practice.
Brighton Veterinary Services are seeking a friendly organised and professional full-time veterinary receptionist to join our team.
This is much more than an administrative role. As the first point of contact for our clients, you'll play an essential part in creating a positive experience for both our clients and their pets while supporting our veterinarians and nursing team in a busy fast-paced environment.
Located just 30 minutes from Hobart our mixed practice offers modern facilities, digital radiology, in house pathology, and contemporary diagnostic and treatment equipment. We pride ourselves on providing exceptional patient care while maintaining a supportive and collaborative workplace.
Please click here to see photos!
What we offer:
- Above award wages negotiable based on experience
- Full time permanent position
- No after hours, Sundays or public holiday work
- A supportive and friendly team environment
- Modern new clinic
- Opportunity to work in a progressive and going veterinary practice
- Ongoing support and professional development
About you:
We ideally looking for someone with previous experience in a veterinary reception role, however applicants with a strong medical reception or customer service experience and genuine passion for the veterinary industry are encouraged to apply.
You'll be:
- Warm welcoming and compassionate
- Highly organised with excellent attention to detail
- Confident managing multiple tasks in a busy environment
- Professional with outstanding communication skills
- A positive team player with can do attitude
- Comfortable using computer-based booking and practice management systems
Experience with veterinary software will be highly regarded but is not essential.
If you are someone who enjoys helping people, loves working with animals and wants to be part of a supportive team that genuinely values its staff we'd love to hear from you Please send your resume and cover letter to Practice Manager at snus@brightonvetservices.com.au
See Brighton-Veterinary-Services and 
Comet Bay Vet Hospital, Golden Bay, outer southern Perth (posted 21st July)
Veterinary Nurse/Receptionist – Full Time and Part Time
About the role:
We are a state-of-the-art small animal vet hospital in Golden Bay, dedicated to providing excellent client service. We are looking for an exceptional vet nurse/receptionist who thrives in providing excellent client service to pet parents to join our young and energetic team.
Our nurses enjoy each others' company both at work and outside of work. So if you are looking for a place where you will feel at home and the owner listens to you, this could be the role for you.
The successful applicant will work with a busy nursing and reception team and will need to be able to:
- Excel in a busy environment
- Manage a busy phone line and make appointments
- Liaise and greet owners as they arrive
- Collecting payments & handling cash
- Assist and support our team of veterinarians i.e. preparation of animals for surgery, anaesthetic monitoring, co-ordination of clinic admissions,
- Create and receive orders as well as stock control
- Update social media accounts
- Provide assistance to other nursing/support staff as required and maintain a friendly, helpful manner at all times.
- Keeping the public areas, reception and consulting rooms neat and tidy
- Provide general animal care, including feeding, cleaning, exercising of animals in care, without requiring any veterinary supervision or requiring additional assistance
About You:
- Minimum 1 year experience, exceptional new graduates or Cert IV students welcome to apply.
- Experience working alongside an advanced surgical vet will be an added advantage
- Able to use initiative
- Passionate about providing exceptional client service.
- Attention to detail
- Highly organised
- Effective listening skills
- Practice high levels of cleanliness
- Ability to work in a team and remain calm under pressure
- Positive disposition
What you will get:
- Supportive and positive team environment to learn new skills and build your career
- You will get the opportunity to work alongside an advanced vet surgeon
To apply for this position, please email your CV along with a covering letter to: admin@cometbayvet.com.au
Visit: www.cometbayvet.com.au and
Sponsorship is not available for this position.
Veterinary Dermatology Specialists, Osborne Park, Northern Perth, WA (posted 10th July) Receptionist
Seeking Part-Time Veterinary Receptionist
We are seeking a client-care superstar to join our Veterinary Dermatology Specialists team. You'll play a key role in creating a warm, welcoming experience for pet owners while supporting their pets' specialised care.
From managing appointments to providing clear communication and administrative support, you'll ensure each client feels like part of the Veterinary Dermatology Specialists family. We require a part time receptionist (20 hours per week with the potential for increased hours depending on the clinic needs), commencing as soon as possible.
About us:
Recently named Australasia's Best Lead Practice, we are a privately-owned specialist veterinary dermatology practice whose core purpose is to provide clinical excellence to pets and their owners in Western Australia. As a team of passionate professionals, we are looking for a client care expert who will share our values of partnership, psychological safety, pathway and purpose. Our vision is to be THE dermatology practice that stands out from the rest.
About the role:
Your main responsibilities:
- Greet and welcome clients and patients
- Use Fear Free techniques to provide a stress-free experience for our clients and patients
- Manage client enquiries across various platforms
- Book, confirm and reschedule appointments
- Coordinate information between all team members to ensure smooth delivery of services
- Process client payments and insurance claims
- Ensure accurate and timely data entry of client and veterinary professional information
- Liaise effectively with all members of the team, members of the public and other veterinary professionals
- Administrative tasks that primarily involve client care and follow up
- Project work as required
Our ideal candidate will possess:
- 3+ years experience in client care in a veterinary setting
- Polished customer service and communication skills, with a genuine passion for helping people and their pets
- Confidence using computers and learning new software (experience with EzyVet is highly regarded)
- Strong attention to detail and commitment to accuracy of keeping records pertaining to client communication
- Excellent organisational skills and the ability to prioritise competing tasks in a busy environment
- Ability to cover leave for other client care team members
Why Join Us?
At Veterinary Dermatology Specialists, we're proud of our friendly culture and respectful workplace. Bonuses of working with us include:
- Generous discounts within our clinic
- Fear free certification at no cost to yourself
- Birthday lunch supplied by us
- Uniform provided
- A commitment to ongoing learning and CE
- Access to an Employee Assistance Program and wellbeing app
- Working in a friendly and welcoming team
- And perhaps best of all - no weekends, afterhours, or overtime!
How to apply?
Please submit your application to: clientcare@vetdermspecialists.com.au along with the following documents:
- Current CV
- A cover letter outlining your veterinary client care experience and why you would be a great fit for Veterinary Dermatology Specialists.
See vetdermspecialists.com.au, and
Kookaburra Veterinary Employment reserves the right to edit or omit any advertisement at our discretion. We take no responsibility for the accuracy of any advertisement shown and will not be liable for any damages of any kind arising under any circumstances.
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