Vet Nurses and other support staff
Veterinary Receptionist and Client Services Roles
Sydney Veterinary Emergency & Specialists, Inner South Sydney NSW (posted 21st September) Receptionist
Receptionists - casual/part time
Sydney Veterinary Emergency Specialists are a vibrant 24-hour hospital with a talented team of vets, nurses, and support staff - all working together to provide the best possible care to our clients and their pets. We are looking for Receptionists on a casual and part time basis.
Some of the duties will include:
- Greeting and managing clients and patients
- Answering busy phone lines, ability to handle multiple calls
- Scheduling appointments for multiple veterinarians and nurses
- Client and patient data management
- Providing administrative support to veterinarians and management
- Cleaning of reception and consult areas
The ideal applicant will have:
- A solid professional background in providing outstanding customer service
- Excellent written and verbal communication skills, with a pleasant and professional phone manner
- Well-developed computer skills, including speedy typing and accurate data entry
- A willingness to go above and beyond to provide the best possible care to our clients
- Genuine empathy and understanding for people in difficult situations
- A strong work ethic with excellent organisational skills and time management
- A dedication to working well within a team and supporting co-workers from all areas of the hospital
- A commitment to learning and ongoing improvement
- The ability to work well under pressure and remain calm in emergency situations
- Availability to work on a rotating roster
- A love of animals great and small - including wildlife!
Prior experience working in a veterinary practice or medical reception environment will be viewed favourably, as will any qualifications regarding animal care.
Apply Now!
Apply to steph.dealmeida@vet.partners
www.sydneyvetspecialists.com.au 
Veterinary Specialist Services, Underwood South Brisbane QLD (posted 21st September) Receptionist
Part-time Veterinary Receptionist
The role:
In this role, you will be responsible for delivering efficient, professional, and welcoming 'front-line' client service, both in person and over the phone. Your duties will include effectively scheduling appointments, preparing and issuing invoices, processing payments, and providing general administration support. This role is based at our Underwood Hospital.
Who we are:
- Veterinary Specialist Services is a small animal referral hospital with over 20 years of experience in delivering high-quality patient care.
- We have a strong focus on providing gold-standard treatment for pets in the fields of internal medicine, cardiology, ophthalmology, surgery, oncology, critical care, dentistry, nursing, and support services.
- Our team consists of fun and dedicated individuals from diverse backgrounds.
- We are involved in the industry with wide participation in professional groups, universities, and continuing education courses.
- We facilitate our own Annual Conference.
What we offer:
- Competitive pay rates.
- One complimentary ticket to our Annual Conference held in March each year.
- Access to in-house professional development and mentoring opportunities.
- A values-based team culture.
- The opportunity to work alongside internationally recognised team members, as well as highly skilled professionals in their respective fields.
Who you are:
- An individual with demonstrated experience in a veterinary environment, such as nursing or veterinary administration, and can maintain composure while working under pressure.
- A person with exceptional client service and communication skills with the ability to liaise with a diverse group of people.
- A person who excels at managing competing priorities, meeting regular deadlines, and is solution-focused.
- A person committed to being a strong contributor within a team environment.
Interested?
Please submit your CV and a cover letter to us at HR@vss.net.au
If you would like more information about us, please check out our website www.vss.net.au
Animal Eye Care, Malvern East, South-East Melbourne, VIC (posted 21st September) Receptionist
Full Time Veterinary Receptionist - Specialist Referral Practice
Animal Eye Care is the pre-eminent Veterinary Ophthalmology Clinic in Australia and continues to grow – we’re almost at 80,000 patients!. We are seeking a receptionist to join our existing veterinary and nursing team on a permanent basis. Fulltime work of 38 hours Monday to Friday is offered. Weekend work is not required for this role.
Animal Eye Care was the first stand-alone veterinary referral practice in Australia and has set the standard for providing the highest level of patient care and veterinary ophthalmology for nearly 30 years. We are focussed on the care and wellbeing of the patient and their carers. We do not sell “stuff” and aim to provide the best and most compassionate medical and surgical care.
Your Responsibilities include:
- Being the friendly face and voice of the clinic
- Managing client calls and inquiries
- Greeting patients and their carers as they enter the clinic
- Scheduling appointments
- Taking payments and creating invoices for patient carers
- Helping patients and their carers to feel comfortable and reduce any stress – this may involve patting them (the hairy ones!) and offering treats (again – the hairy ones)
- Keeping the daily schedule up to date
- Assisting carers to process pet insurance claims
- As your experience grows and you learn more about ophthalmology you will be able to triage patients to ensure they get the appropriate care in a timely manner
Qualifications, Skills and Attributes:
- Previous experience as a veterinary or medical receptionist
- Exceptional customer service and strong communication skills
- Flexible team member that gets along with all personalities
- Mature and responsible
- Computer literate and flexible
- Ability to keep calm and work efficiently in a very fast paced clinic
- Likes animals!!
Animal Eye Care can offer:
- Working with a team of dedicated and hard-working professionals who are supportive and keen to pass on knowledge
- Attractive remuneration and benefits – including discounted pet food and gym membership and access to online training via Vet Partners.
- Access to an Employee Assistance Program and Paid Parental Leave
- Guaranteed lunch break and tea breaks
- A workplace that is supportive and strives to always be a pleasant place to work with an outlook that we must always be kind to each other.
- Regular team meetings and training with lunch provided
Further Information:
Please visit our website: animaleyecare.com.au for further information about who we are and what we do.
Please send your application and CV to Dr Jane Whitley at: jane@animaleyecare.com.au if this position appeals to you.
If you would like more information please call 03 9563 6488 and ask to speak with Nicole Turnbull, our head nurse
Animal Welfare League Qld Brisbane Vet Clinic, Daisy Hill QLD (posted 19th September) Receptionist
Veterinary Receptionist - Permanent Part Time
Job No: AWLQ115 | Location: Daisy Hill
At AWLQ, we’re committed to creating a brighter future for animals in need and keeping pets and people together by providing lifesaving support and resources to people in need with companion animals.
About the role
Are you looking for a rewarding career? Animal Welfare League Queensland (AWLQ) is currently looking for a permanent part-time veterinary receptionist to join our fast-paced and state-of-the-art Brisbane Community Vet Clinic. In this role, you’ll be responsible for supporting the veterinary team in providing the highest level of customer service and care to our clients and their animals.
Key Responsibilities
- Community Engagement: Greet all patients and clients professionally, providing a welcoming atmosphere either on the phone or in person.
- Client Support: Respond promptly to client inquiries, liaise with stakeholders, admission and discharging of patients and recommend appropriate animal care products.
- Administrative Duties: Manage clerical tasks such as mail handling, payment processing, accounts, and stock control.
- Appointment Management: Ensure efficient appointment scheduling, avoiding double bookings, and maintaining accurate records.
- Patient Records: Maintain and update patient information in our practice management system, adhering to practice requirements.
- Clinic Hygiene: Uphold clinic hygiene standards, keeping the waiting room and front desk area clean and tidy.
- Conflict Resolution: Ensure issues are addressed and conflicts resolved with a high degree of maintained customer support.
- Community Education: Answer a broad range of client questions associated with AWLQ and work in accordance with policies and procedures.
What are the minimum requirements for this position?
- Current Driver’s License.
- Strong experience in a high volume intensive customer service environment.
- A minimum of 2+ years experience in administrative and reception roles.
- Intermediate Microsoft Office Suite and IT systems ability (minimum).
To be successful in this role, you will have:
- Strong communication and interpersonal skills combined with the ability to resolve customer issues.
- Demonstrated affinity with animals.
- Demonstrated ability to work well with all levels of the team and wider organisation.
- Ability to work independently as well as effectively contributing in a team environment.
- Strong attention to detail.
Who are we?
Founded in 1959, AWLQ has become a trusted leader in animal welfare. We provide a safe haven and second chance for close to 10,000 stray and homeless animals every year. To each one of these animals we welcome through our doors, a promise is made – to never euthanise a healthy, sociable, or treatable animal in our care. We work tirelessly every day to maintain this promise.
In addition to our shelter work, we are committed to keeping pets and people together by providing lifesaving support and resources to people in need with companion animals. We are known for our grassroots and innovative community-based animal welfare work including our community vet clinics, Getting to Zero, Golden Hearts Seniors’ Support Program and the National Desexing Network.
Why should you join us?
At AWLQ we offer competitive pay and benefits, including access to an independent Employee Assistance Program, retail discounts, vet discounts. Most importantly, every day you’ll play an instrumental role in our lifesaving work.
Our mission is to unleash the potential in every team, and we know that teams perform best when they have passion. We are committed to building a culture where everyone has the opportunity to do meaningful work and is recognised for their efforts.
Equity
Diversity and inclusion are the principles guiding how we build our teams, cultivate our leaders and build a culture of belonging where differences are valued.
About Us
AWLQ is one of Queensland’s most dynamic and best-loved charities. Our organisation is the leader in the zero euthanasia movement nationally and is considered a national leader in animal welfare. AWLQ locally provides a safe haven for close to 10,000 stray and homeless animals each year, while also assisting other communities in saving homeless animals.
In addition to our shelter work, we are committed to keeping pets and people together by providing lifesaving support and resources to people in need with companion animals. We are known for our grassroots and innovative community-based animal welfare work including our community vet clinics, Getting to Zero, Golden Hearts Seniors’ Support Program and the National Desexing Network.
Turramurra Veterinary Hospital, Sydney's Upper North Shore (posted 18th September) Receptionist
Position: Full Time Receptionist – Turramurra Veterinary Hospital
Would you like to work with people and animals?
This is a full-time reception position like no other, working front-of-house at a busy veterinary hospital, where no two days are the same. This position will suit an exceptional receptionist who has the ability to juggle multiple tasks with absolute ease with high attention to detail.
Do you have exceptional communication skills and want to be a part of an award-winning Customer Care Team?
Turramurra Veterinary Hospital strives to provide a superior standard of customer service who go above and beyond for the clients and the pets that present to our practice.
Turramurra Veterinary Hospital is the North Shore's only ASAV-accredited Hospital of Excellence and in 2021 we were awarded first place in the North Shore Business Awards for Outstanding Pet Care.
Would you like to work for an independent family-owned practice that has the staff and patients as their number 1 priority?
You will be joining a team who love their work in the veterinary profession and enjoy coming to work. We consider our patients as an extension of our own family. We are a Lincoln Institute Accredited Employer of Choice.
About Us:
We are a 7-vet (full-time equivalent) small animal independent and family-owned practice who love what we do. We have a purpose-built recently renovated modern and well-equipped building with two sterile surgical theatres.
Our Customer Care Team consists of a group of exceptional receptionists who love animals and strive to provide a positive customer experience in all their client interactions.
We are located in a pleasant leafy area in Sydney's Upper North Shore, close to National Parks and around 40 minutes from the city and close to the Northern Beaches.
To read more About Us, view our website at www.turramurravet.com.au
About the role:
We are looking to expand our Customer Care Team in September 2023 with someone who is well-spoken, with professional communication skills and dedicated to providing a high standard of customer service. This is a position that will be challenging and is not for the fainthearted. We are looking for someone who can bring a positive, engaging and helpful attitude to the role and the extended clinical team.
We believe work should be enjoyed, not endured. We are proud to have maintained a pleasant workplace environment that focuses on staff well-being and personal development.
NOTE: We are keen to employ a new Customer Care Team member who is dedicated to a front-of-house role, rather than someone who is looking to pursuing Veterinary Nursing or Animal Attendant Care in the near future.
Essentials:
- A minimum of 2 years' experience in a similar, high-volume receptionist or customer service role
- Ability to take initiative and prioritise tasks accordingly
- Passionate about animals and providing excellent customer service
- Empathic and resilient
- Ability to multi-task
- Professional communication skills
- Reliable and committed work ethic
- Ability to work in a fast-paced environment whilst maintaining a happy and calm demeanour amongst our clients and colleagues
- Ability to follow direction, work well in a team and practice policies and protocols
Desirables:
- Previous experience in a veterinary/medical receptionist role (or similar)
- Familiarity with the veterinary profession
- Determination to learn the Open VPMS Veterinary scheduling system - we will teach you!
- Own car and driving license
- Familiarity with or an interest in the local area
Role requirements:
- Greeting of clients and their pets and organising waiting room workflow
- Coordination, booking of appointments and scheduling optimisation
- Management of high-volume email inbox
- Liaison between clients and the clinical team
- Handling of payments, including till reconciliation
- Requesting and forwarding results, samples and other documents from third parties
- Processing pet insurance claims
Hours:
Rostered hours will vary from winter to summer and consist of a combination of early and late shifts, depending on our roster requirements. Shift length will vary between 8 to 9.5 hours.
Our practice's opening hours are:
Weekdays:
7am – 7pm (autumn/winter)
7am – 8pm (spring/summer)
Saturdays:
7am – 4pm
Sundays & Public Holidays: (except Good Friday, Christmas Day & Boxing Day)
9am – 3pm
Remuneration:
Starting salary will be commensurate with experience and reviewed after an initial trial period, then on a regular basis via performance appraisals.
Application:
Want to be a part of a winning team? Then go for it!
If this sounds like the ideal role for you and this sounds like the role you have been looking for, then we look forward to hearing from you. Please send your application via email to csmanager@turramurravet.com.au with at least two references.
Your application should include your resume along with a cover letter telling us why you should be considered as a Customer Care Team member at Turramurra Veterinary Hospital.
Brisbane Bird and Exotics Veterinary Services (BBEVS) Greenslopes, Brisbane QLD (posted 13th September) Head of Client Care
HEAD OF CLIENT CARE TEAM - Full Time 4 day working week
Do you like people as much as pets?
We have an exciting full-time opportunity for a front of house superstar looking to join a busy, well regarded veterinary practice in Greenslopes. As Head of our Client Care Team, we want you to share your passion, skills, and personality in this pivotal role.
At BBEVS, we love our team, our clinic, our patients, and our enviable culture. Do you love yours?
You will be joining a vibrant, friendly team who are all excellent at what they do. We have created a fun, supportive work environment where you will be free to grow and fulfil your potential. We are a family-owned practice with values of loyalty, trust and appreciation for a job well done.
What we can offer you:
- Above award wage reflective of your experience
- CPD allowance each year
- Monthly education sessions (we have a strong focus on upskilling our entire team, empowering our staff to utilise their amazing skillsets and knowledge)
- NO WEEKEND WORK (we have a dedicated weekend team)
- 4-day working week
- Annual flu vaccine paid for
- Supportive team, owner, and management
- Interesting and diverse workload
How we are different:
- Whole Team Communication – We have weekly team meetings where we troubleshoot concerns and collaborate solutions. Each team member has an equal voice and their views are important to all.
- Specific Team Communication – We have fortnightly reception team meetings (as does our clinical team). Same page approach, prioritising ways to streamline and improve processes for all.
- Actual training for our staff – We have a monthly training focus, each month. Our training sessions are led by one of exceptionally experienced senior nurses and align with seasonal illness and general health care.
- Structured roles and responsibilities – We share the load as a team and are organised to boot!
- Focus on health and environment – Annual flu vaccine covered by clinic. We also have a ‘green team’ to ensure we are recycling as much as we can.
- Five (yes five) trained Mental Health First Aid Officers on our team
- Rounds every day!
- Social events throughout the year (we really do like each other).
- Birthday celebration/RUOK Day/etc
What you can offer us:
- Previous reception experience in a busy environment (veterinary preferred but not essential).
- Previous leadership experience with a team orientated mindset.
- A warm and friendly personality, with fantastic communication skills.
- Willingness to learn from all staff, with a desire to also teach those less experienced than yourself.
- Willingness to handle animals and medications.
- Initiative and drive to work effectively and efficiently.
- Equitable and fair approach in sharing the workload.
- Able to prioritise task appropriately (boasting your excellent time management skills).
- Ability to communicate well within the team and with clients.
- Problem solving skills, with a desire to take your team on the journey with you.
- Trusts in your team to do their job.
- Adaptability.
- Genuine interest in staff and willing to attend some social events (not all).
- Empathy, compassion, and a heart that matches our own.
- The ability to work as part of a collaborative team.
We have built a reputation over a long period of time of providing exceptional service to our clients and as such our new team member would be expected to align with our high level of service, empathy, and compassion.
Please click here to see photos! 
As Head of our Client Care Team, you would be expected to run our fortnightly department meetings, manage front of house changes, provide support and guidance to six other front of house staff and be our point of call for client complaint resolution (complaints are few and far between). We would also be looking to you for opinions and solutions to any processes that you feel we could do better on. We are always looking to improve upon ourselves and streamline our workload.
If this sounds like the ideal opportunity for you, please send a covering letter explaining why you feel you would be an asset to our team, as well as your resume (with the contact details of three referees) to our Operations Manager: louise.stewart@bbevs.com.au Check out our FB and website below for more intel on us.
www.facebook.com/bbevs.com.au
https://bbevs.com.au/
Comet Bay Vet Hospital, Golden Bay WA (posted 13th September) Veterinary Nurse/Receptionist
Veterinary Nurse/Receptionist – Full or Part time
About the role:
We are a state-of-the-art small animal vet hospital in Golden Bay, dedicated to providing excellent client service. We are looking for an exceptional vet nurse who thrives in providing excellent client service to pet parents to join our young and energetic team. We are a closely knit team of thirteen.
Our nurses enjoy each other’s company both at work and outside of work. So if you are looking for a place where you will feel at home and the owner listens to you, this could be the role for you.
The successful applicant will work with a busy nursing and reception team and will need to be able to:
- Excel in a busy environment
- Manage a busy phone line and make appointments
- Liaise and greet owners as they arrive
- Collecting payments & handling cash
- Assist and support our team of veterinarians i.e., preparation of animals for surgery, anaesthetic monitoring, co-ordination of clinic admissions,
- Create and receive orders as well as stock control
- Update social media accounts
- Provide assistance to other nursing/support staff as required and maintain a friendly, helpful manner at all times.
- Keeping the public areas, reception and consulting rooms neat and tidy
- Provide general animal care, including feeding, cleaning, exercising of animals in care, without requiring any veterinary supervision or requiring additional assistance
About You:
- Minimum 1 year experience, exceptional new graduates or Cert IV students welcome to apply.
- Certificate IV Qualified or currently studying through TAFE/AVT
- Experience working alongside an advanced surgical vet will be an added advantage
- Able to use initiative
- Passionate about providing exceptional client service.
- Attention to detail
- Highly organised
- Effective listening skills
- Practice high levels of cleanliness
- Ability to work in a team and remain calm under pressure
- Positive disposition
What you will get:
- Supportive and positive team environment to learn new skills and build your career
- You will get the opportunity to work alongside an advanced vet surgeon
To apply for this position, please email your CV along with a covering letter to: admin@cometbayvet.com.au
Visit: www.cometbayvet.com.au
Melbourne Animal Specialist Hospital (MASH), Ringwood VIC (posted 11th September) Reception/Admin Roles
Veterinary Reception/Admin Roles - Full Time and Part Time
Melbourne Animal Specialist Hospital (MASH) is a brand-new veterinary hospital, located in Ringwood, Australia. MASH provides specialist services in Small Animal Surgery, Diagnostic Imaging and 24/7 Emergency and Critical Care. We are seeking passionate and motivated people to fill Reception/Admin roles in our team. This is a great opportunity to be part of shaping a new hospital and fostering a team culture of support and respect.
As a member of the MASH team, you will be part of a supportive group of experienced veterinarians and nurses who are dedicated to providing the best possible care to our patients.
We have multiple positions available, including full time and part-time roles.
Responsibilities:
- Greet clients and visitors in a friendly and professional manner.
- Answer phone calls, schedule appointments, and manage the front desk.
- Maintain accurate client records and ensure all necessary paperwork is completed.
- Process payments, handle billing inquiries, and provide financial information to clients.
- Manage incoming and outgoing correspondence/emails.
- Coordinate communication between clients, veterinarians, and other team members.
- General administrative tasks such as filing, data entry, and inventory management.
- Adhere to new and established protocols/systems
Requirements:
- Previous experience in a reception/administrative role, preferably in a veterinary or medical setting.
- Excellent customer service skills with a warm and compassionate demeanour.
- Proficiency in using computer systems and software - familiarity with EzyVet practice management software is an advantage, but not essential for the tech savvy.
- Strong organizational skills and attention to detail.
- Ability to remain calm and professional in high-pressure situations.
- A genuine passion for animals and their well-being.
- Flexibility to work a variety of shifts, including evenings and weekends.
If you are looking for a new and exciting opportunity, please contact Ralph Webster at ralph@mashvet.com.au with a copy of your CV, to discuss the available positions.
See our website: https://mashvet.com.au/
Evervet Prahran, Inner Melbourne VIC (posted 8th September) Receptionist
Evervet Prahran VIC
About us:
Established in 1975, the Evervet group is a progressive, dynamic, family-owned veterinary hospital that has achieved ASAV's ‘Hospital of Excellence’ accreditation status. We practice Fear Free veterinary medicine and focus on delivering Gold Standard patient care and client experience. The Evervet group of veterinary practices is affiliated with Ripponlea Veterinary Hospital. We have 3 locations in the Evervet family. Each with its unique look, feel and services available from laparoscopic (keyhole) surgery to orthopaedics, CT scanning, and behaviour.
Why Evervet?
The veterinary profession has advanced and changed a lot, sometimes this can mean the care our pets receive starts to feel just a tad impersonal. We don't provide cookie-cutter solutions at Evervet and recognise the importance of familiar faces and tailored care. Join a team of locals you can get to know and trust. Our pets bring communities together, they see us through tough times. They build us up, and they keep us grounded. We owe our pets so much. Here at Evervet, we exist to honour their gift, with the heartfelt care they deserve.
Our team's welfare and mental health are paramount to us, and we work hard to provide a supportive and caring environment, where staff can learn and grow.
Role
An opportunity for a Veterinary Receptionist to join our team at our Prahran Hospital. The role is full-time, and we are happy to work with the successful applicant to help them achieve a reasonable work-life balance.
We are seeking someone with reception or customer service experience who is passionate about patient care, with the ability to provide a high level of client service and share this skill and knowledge with others.
About You
We require a Veterinary Receptionist who shares our passion and vision of gold-standard patient care and providing an exceptional client experience.
- Exceptional written and verbal communication.
- Effective time management and organisational skills with the ability to prioritise workload.
- Ability to work under pressure, mitigate risks and be solution-focused.
- Ability to build relationships with internal and external parties.
- High levels of positive energy, motivation, and passion.
- Knowledge and understanding of a veterinary clinic or medical environment (preferable).
- Have a patient-centric approach to their work ethic.
- A willingness to learn new skills and procedures.
- Able to be autonomous and self-governing in their approach to work
- You want to work somewhere where you have a voice.
- Uphold and be compliant with all OH&S regulations.
- The concept of "Your pet, your family, always." fits with your ideal of best-practice veterinary care.
Qualifications/Experience
- Experience in a reception or customer service role.
- Good knowledge and understanding of veterinary procedures is preferred but not essential.
- Flexible and adaptable within a team environment.
- Good organisational, communication, and customer service skills.
- 1 year of in-clinic experience is preferred but not essential.
- Flexible and adaptable within a team environment
- Experience with ezyVet would be highly regarded
What’s on Offer
Along with our vet and reception team, you will be supported by a highly-skilled, devoted nursing team, who are all working towards the same goal of providing the highest standard of care to our patients.
We are committed to your professional growth and development, providing opportunities for you to progress in areas that inspire your passion to change the lives of pets. We offer professional continued education and support through our training and development team. We are committed to providing you with development based on your interests and long-term goals.
- Work with a Leading Veterinary Group
- Flexible working hours
- Lunch provided
- A coffee machine with all types of milk provided (necessary!)
- Generous employee discounts and benefits.
- Access to our EAP
- Continued education allowance.
- Induction program of two weeks with our fantastic training and development team to ensure you are set up for success.
- A leadership team that welcomes ideas & makes decisions quickly.
- A dynamic, social, and fun team, that welcomes you with an opportunity to build a long-term career in a progressive family-owned practice.
Apply Now!
If you would like to become part of our team, please send your resume accompanied by a cover letter to careers@evervet.vet
For more information, please visit www.evervet.com.au
Your pet, your family, always.
Kilmore Veterinary Practice, Mitchell Shire, North of Melbourne, VIC (posted 7th September) Receptionist
Join Our Team as a Receptionist at Kilmore Veterinary Practice!
Are you passionate about animals and customer service? Kilmore Veterinary Practice is looking for a dedicated receptionist to join our friendly team and help us provide the highest standard of care to our beloved patients.
Key Responsibilities:
- Answering telephone calls and assisting clients with inquiries
- Efficiently scheduling appointments and maintaining the appointment book
- Processing payments and managing financial transactions
- Offering products available at the clinic
- Collaborating with our skilled veterinary team to ensure seamless client communication
- Utilizing EzyVet software to coordinate appointments and manage records
Qualities and Skills We Value:
- Embraces our core values of respect, consistency, merit, professionalism, and communication
- Enthusiastic about providing excellent customer service
- Ability to thrive in a fast-paced environment
- Strong communication and interpersonal skills
- Attention to detail and accuracy in financial transactions
- Previous experience with EzyVet software is a plus
Why Kilmore Veterinary Practice?
- A locally and privately owned clinic with a commitment to the highest standards of veterinary medicine
- Be part of a team that advocates for animal welfare and top-notch care
- Opportunity to interact with clients and their furry companions, making a positive impact on their lives
- Join a fun team and participate in team lunches and social outings
Please click here to see photos!
Requirements:
- Certificate IV in Veterinary Nursing with a desire to step into a receptionist role
- Trainee nurse looking for receptionist-only work
- Availability for shifts on Tuesdays and Thursdays, minimum 12 hours per week
Join Us Today!
If you're a passionate individual seeking a dynamic role where you can make a difference in the lives of animals and their owners, Kilmore Veterinary Practice is the place for you. To apply, please send your resume and a brief cover letter to Michael at admin@kilmorevet.com.au or call on 0431 467 868 for a discussion about the role.
Take the first step toward an exciting career with us!
(Please note this is a reception role only. Opportunities to progress to a veterinary nurse position within the clinic are not currently available.)
West Brunswick Veterinary Clinic, Inner North Melbourne VIC (posted 5th September) Receptionist
Full-Time/Part-Time or Casual Veterinary Nurse
Inner Melbourne Privately Owned Clinic
Two positions are available for an experienced Nurse and Receptionist.
- Opportunities to develop your nursing skills
- Onsite Car parking
- Enjoy a daily café Coffee
- Early finishes, rotating Saturdays, no public holidays and no Sundays!
- Exceptional support team with strong mentoring
- We are genuinely committed to maintaining a sound work-life balance
- Remuneration above award
Join us as soon as possible for the next exciting phase of our journey.
About us:
For 30 years West Brunswick Veterinary Clinic has delivered exceptional veterinary care to the local community. The practice changed ownership in 2021 and has since excelled. We have brand new anaesthetic monitoring equipment, software systems, dental X-rays, pathology machines and much more.
In 2024 West Brunswick Veterinary Clinic will undergo renovations to our existing building, transforming the clinic into a purpose-built hospital facility. With only minor disruptions to our daily activities, you will be part of an exciting change.
About this role:
As an experienced Veterinary Nurse, you will already have a great awareness of the flow and expectations in a vet practice. Our nurses at West Brunswick Veterinary Clinic do it all. From anaesthetic monitoring, treatment, nursing consultations, some reception duties, placing catheters, blood collection, client communication and so much more.
As a Receptionist, you will be based at the front desk, meeting and greeting our patients and their owners. Creating relationships and delivering excellent customer service. Answering phone and email enquiries, taking payments and organising our day-to-day schedule.
It's time to apply:
To apply for this exceptional opportunity please contact Maddy Officer Manager, email: maddywbvc@gmail.com with your CV and a Cover Letter.
Gold Coast Veterinary Surgery, Broadbeach, Gold Coast QLD (posted 1st September) Customer Care/Receptionist
Opportunity in Paradise
Customer Care / Receptionist, Broadbeach, Gold Coast Vet Surgery
Can you help us to look after the pets of the Gold Coast? We love fixing sick animals, but to achieve all that we do, we need another team member at our front desk. If you are the kind of person who takes delight in making customers happy and ensuring their needs are met, then we want you to help us to take our patient care and customer service to the next level.
If you are organised, calm under pressure and can multitask, then we’d love to have you join our team. Previous experience in a vet clinic and knowledge of ezyVet software are advantageous too. Gold Coast Vet Surgery is a family of 16 enthusiastic and talented animal lovers. We have a Practice Manager, 3 dedicated Customer Care gurus on Reception, 6 vets, a Vet Technician and 6 Vet Nurses. Together we have won awards and have grown a fantastic clientele who want to do the best for their pets.
We need you to be an extension of our vet and nurse team to help pets and their worried owners. Your empathetic people skills will help us all to keep achieving amazing things for the pets of Broadbeach, Surfers Paradise and surrounds.
We are a compassionate, family orientated business. This means that you work alongside the owners of the practice who understand your work load and challenges and there is no corporate head office to deal with. We all work hard and take our patient care and customer care very seriously, but we do also enjoy a laugh along the way. We are proud of our team and it is important to us that new team members are a good “fit”.
This is a full-time, permanent position with Saturday mornings on a roster and paid as overtime. However, if you only want part-time, please still contact us, because for the right person this may be possible too. There is no after hours work as we have an excellent after hours emergency clinic & referral hospital nearby, so we have the peace of mind that our patients will still be well cared for, even after hours.
We pay above award wages and if you have to work late, overtime is paid. Our salary packages also include a staff discount program and payment of your pet’s pet insurance premiums.
So if you enjoy making a difference in people’s experience at the vet, and are proud to provide exceptional customer service, then this is a position for you. Please send your resume & a covering letter outlining why you believe that you are suited to the position to Dr Kevin Cruickshank at: vet@goldcoastvet.com.au
Absolute confidentiality is assured.
The Veterinary Surgery Yarrambat & North Warrandyte, North-East Melbourne, VIC (posted 31st August) Receptionist
Receptionist - Full Time
Mixed Animal Practice
Our practice:
- Independently owned mixed animal practice with 80% small animal, 20% large animal workload
- 12 nurses, 8 vets across 2 clinics located in:
- Yarrambat (main clinic), 30km NE of Melbourne CBD;
- and Warrandyte (branch clinic), 31km E of Melbourne CBD
- Yarrambat (main clinic), 30km NE of Melbourne CBD;
The position:
- Ideally suited to an experienced receptionist
- Industry experience a plus
- Full time: 4 x 9.5hr days per week, no split shifts; 1 x 4.5hr Saturday morning per 3-4 weeks,
- Includes generous allowance for CPD time and costs
- Main position at our Yarrambat Clinic but the possibility of the odd shift at our North
- Warrandyte Clinic
What we're looking for in our ideal candidate:
- Motivation, good initiative and eagerness to expand skills
- A bright, bubbly personality who thrives in a team environment and has great teamwork skills
- Excellent phone manner
- Processing invoices and payments
- Exceptional communication skills
- Ability to work well under pressure in a busy practice
- Strong client service skills
- Confidence with managing appointment bookings over the phone including procedure bookings
- To provide excellent client relations in person and over the phone
- Ensuring our clients feel welcome when they enter the clinic
- Ideally looking for someone to take ownership of this reception role
- Contribution on a culinary level with baked goods to share with co-workers ....this is a highly valued skill in our workplace
Apply Right Now!
We are somewhat flexible with start date and can offer a trial day so that you can meet the team
Please forward your cover letter & CV to: jhall@thevetsurgery.com.au
Visit our website: www.thevetsurgery.com.au or drop in to one of our clinics to introduce yourself.
Encounter Bay Veterinary Clinic, South of Adelaide, SA (posted 25th August) Receptionist / Vet Nurse
Veterinary Nurse or Receptionist – Full-time
About us:
We are a busy, small animal clinic located in beautiful Encounter Bay. The clinic has seen significant growth in recent years, and we are excited to enter our next stage of development. Our focus is setting exemplary standards of patient and customer care whilst providing a fun and caring environment for our team. If you would like to grow and develop along with us, we would like to talk to you!
Join our amazing team
We are looking for an enthusiastic & motivated vet nurse to join our team on a full-time basis, or part-time basis (we can be flexible for the right person!). Our ideal candidate will have prior experience as a Veterinary Nurse, and will have a motivated, positive, can-do attitude with a passion for providing exceptional patient care to our furry friends. This position will see you supporting our Vets with a range of duties, including but not limited to; surgical, injections and reception duties.
What we can offer you:
- Competitive remuneration aligned with skills and experience.
- A highly supportive team of amazing nurses and vets.
- A beautiful seaside location with good schools, cafes and nature reserves.
- Well-equipped clinic (digital X-ray, surgivet , IM3 dental radiography, in house idexx blood machine, electrosurgery unit, patient warmers, fluid pumps, mylab gamma ultrasound machine, full compliment of orthopaedic equipment).
- Recently joining the national Vets Central Network, you will have access to a wide support network with like-minded professionals.
- Flare HR Perks & discounts on everyday expenses including groceries, electronics, entertainment, fuel, restaurants, fashion brands and more.
- Permanent position with the opportunity for a long-term career.
Why work for us?
We want to feed your passion, whether that be professional development in surgery,medicine, practice management or personal growth and development.
Tell us what you want to achieve! We are highly supportive of nurses who also just want to enjoy life. We want to help you arrive at work excited to start the day and leave happy and fulfilled
How to apply:
To apply please submit a copy of your resume to our careers team at: careers@vetscentral.com.au
My Vets Irrawang Veterinary Hospital, Hunter Region NSW (posted 25th August) F/T or P/T Receptionist
MY VETS Irrawang (Raymond Terrace) &
MY VETS Thornton
Full/Part- time receptionist
We are a dual clinic Veterinary Hospital, looking to add a customer focused nurse/receptionist to our amazing team. All our staff are fear free accredited, and mental health certified.
Are you a nurse who needs a break from the heavy lifting out the back of clinic? Do you want to stay in the industry but are just unable do the physical role any longer? You may be exactly who we are looking for.
Ideally, we would like a full-time receptionist, which would entail a 4 day a week roster as well as a rotating Saturday roster (We are open until 1pm on a Saturday and usually ends up 1 Saturday a month). For the right person we could look at a shared role with reception and nursing shifts, and/or a decreased work week of 3 days.
We have two locations; Raymond Terrace (Irrawang) and Thornton, you would be working across both locations.
The role:
- To provide excellent customer service to our clients, both in person and over the phone
- Maintaining neat and tidy appearance at the front of clinic
- Greeting our clients and patients as they enter the clinic and making sure they feel welcome
- Booking appointments and procedures in accordance with our daily schedule
- Exceptional communication and teamwork skills
- Processing invoices and payments
- Excellent organisation, prioritising, multitasking and follow up skills
We offer:
- A great work/team culture with easy to get along with co-workers
- Above award rate pay
- Snacks and refreshments provided in the clinic
- Paid CPD, fear free accreditation and mental first aid certificate
- Training and support from a highly qualified and knowledgeable staff
- Progressive and supportive management
- Monthly staff meetings (the boss buys us all lunch)
If this role interests you, send your cover letter and resume through to the practice manager at jessica.irrawangvets@gmail.com
Bomaderry Veterinary Hospital, South Coast NSW (posted 25th August) Receptionist
RECEPTIONIST/ADMINISTRATION POSITION AVAILABLE – PART TIME/CASUAL
Join our fast growing team!
Bomaderry Veterinary Hospital has a part-time receptionist position available due to the nature of our fast growing business.
This position spans over three practices from Bomaderry, Shoalhaven Heads and Culburra Beach and requires flexibility over rostered weekend work shared with other receptionists and Nurses.
Responsibilities & Skills:
- Strong Customer Service with a strong work ethic
- Greeting and welcoming clients and providing them with a positive first impression of the organisation
- Possess excellent communication and multitasking skills and a positive attitude
- Excellent Administration skills with the ability to answer incoming/outgoing calls in a timely manner, direct calls, pass or forward accurate messages to personnel
- The ability to handle money
- Prepare invoicing bills and take payments
- Deal with complaints or problems
- Accuracy and attention to detail with customer data and sending correspondence
- File and maintain paper or electronic documents and records
- Reliable, Adaptable, flexible
- Microsoft Office Skills and establish a skill set for other software program usage
- The ability to handle pressure and solve problems
- Adept to further skill sets to allow personal growth in a fast growing hospital
- Ability to be able to work unsupervised and work well within a Team Environment
Strongly desired:
- Knowledge of Vetlink
- Knowledge in Animal Handling
- Certificate II, III or IV in Animal Studies/Vet Nursing highly regarded
If you are interested in this position, please email your resume to: sarah@bomaderryvets.com.au
Lynbrook Vet, South East Melbourne, VIC (posted 22nd August) Receptionist
Client Services Representative Receptionist - Full Time
If you’re looking to contribute your skills to a growing, progressive clinic where you’ll get to make a positive impact on small animals and the humans who love them, you’re in the right place!
At Lynbrook Vet, our mission is to create a work environment that supports and empowers you to help you realise your potential and thrive in your role so that you can provide the best possible care to humans and their cherished pets.
If you are…
- Passionate about building relationships with people (and this is not “just a job” for you)
- Driven to make a difference in the lives of animals and their people, working with a like-minded team.
- Eager to continue growing both personally and professionally.
- Wanting to make the switch into the animal health industry.
…then we encourage you to apply. We offer a competitive salary, mentorship opportunities, supportive work environment and more!
Hear why our team loves working at Lynbrook:
Here’s who we’re looking for…
We need a talented Client Services Representative, with core experience in reception, who is looking for the next step in their client service career.
You are the ideal candidate if:
- You have at least 2 years of professional experience as a receptionist (veterinary industry experience is desirable but not essential)
- For you, being at reception and serving people is not just a job - it’s a calling!
- You understand the importance of building trusting relationships with clients and values providing excellent care.
- You have exceptional interpersonal skills to interact with clients as well as team members and the ability to communicate professionally and empathetically.
- You are willing to work in a fast-paced environment, in a closely-knit team.
- You demonstrate flexibility in adopting new ways of doing things and an eagerness to develop professionally.
- You are open to giving and receiving constructive feedback, to continually learn and grow.
- You are resilient, adaptable, and courageous enough to embrace new challenges because you understand that growth happens outside of your comfort zone.
- You demonstrate as much respect and care for our clients as you extend to their animals.
- You are keen as a bean!
Does this sound like you? If so, we’d love to hear from you. Apply today (details below)!
Here’s what being a Client Services Representative at Lynbrook Vet is like…
As part of our exceptional team, you will…
Have the autonomy and resources you need to provide the highest level of care:
- Be the first point of call for all client enquiries.
- Make lasting relationships with people and their pets so that they keep coming back.
- Have an exceptional phone manner.
- Possess an eye for detail and a good memory for faces and names.
- Provide rock star service from the moment people and their pets walk through the door – training provided.
- Learn to triage during emergency situations (training provided to help you do this)
- Provide expert animal health advice to a fabulous and loyal clientele (training provided to help you do this)
- Have proficient computer software skills.
- Perform administrative work that keeps the clinic ticking along like a well-oiled machine.
- Operate in a custom-built clinic that is equipped to provide the best in veterinary care (including being a cat accredited clinic)
- Have the space to exercise your judgement, but also the support you need to provide the best possible care.
- Enjoy a work-life balance (working days are Monday to Friday with some Saturdays)
- Work with a variety of species, including cats, dogs, birds, guinea pigs, rabbits, and wildlife.
Have access to exceptional personal and professional development opportunities:
- Mentoring from senior client services representatives
- Access to technical training and professional development relevant to the veterinary industry
- Impactful personal and team development by working with our on-staff organisational psychologist.
Enjoy a nurturing work environment that allows you to realise your full potential:
- An environment in which everyone has a voice and opportunity to have a real input on how the clinic grows and operates.
- A healthy work culture founded on the values of Growth, Trust, Respect, and Professionalism
- An organisational psychologist dedicated to supporting the team to do their best.
- Be treated with respect and consideration at all times.
- A supportive team of like-minded professionals for whom this is a passion, not “just a job”.
- Regular check-ins via daily group huddles, weekly team meetings, and offsite team alignment days to ensure your ideas are heard.
Who you’ll be working with…
Lynbrook Vet is the result of two experienced vets who dreamt of creating an environment that enables everyone to thrive. Dr Kunal and Dr Alina envisioned a workplace that not only provides excellent care to animals, but also provides a work culture that empowers each member of the team to feel and be their very best.
Lynbrook Vet opened its doors in November 2018, and has since amassed a loyal base of over 3000 clients (and continues to grow at the rate of 50-60 new clients per month.)
These clients are served by an incredible team of 28 superstars who consistently provide outstanding care, resulting in more than 400 five-star reviews on Google. This success is due to the passion, hard work, and dedication of our team.
Joining this clinic means working with a fantastic team that is united in supporting one another so that each of us can in turn provide exceptional service to our patients and clients. Don’t just take our word for it - listen to what they have to say!
Would you like to get to know us better?
Check out our Facebook and Instagram accounts to meet some of our team and get a glimpse of the great work we do.
How to apply…
You’ll need to email us your resume and cover letter telling us what would make you a fantastic addition to the Lynbrook Vet team. Submit your application to: careers@lynbrookvet.com.au with ‘Receptionist Application’ in your Subject Heading.
We look forward to meeting you!
Animal Referral Hospital Brisbane, Sinnamon Park QLD (posted 16th August) Customer Care/Receptionist
VETERINARY CUSTOMER CARE/ RECEPTIONIST
SPECIALIST AND EMERGENCY
PART-TIME OR FULL-TIME
Brisbane
About Us
ARH Brisbane is part of a well-established nation-wide group of specialist and emergency veterinary hospitals. Our purpose-designed, state of the art hospital houses our specialty services, including small animal surgery, internal medicine, neurology, surgical and medical oncology, and an after-hours emergency and critical care service. Our hand-picked team is currently 130 strong, and continually growing.
The Role
Our much-loved customer care team are the integral front-line of our entire hospital, and as such, are busy, busy, busy! Our hospital is presented with some of the most serious injuries and illnesses in pets, allowing our customer care team to utilise their veterinary nursing skills and experience to effectively and empathically:
- Triage a high volume of potential emergency situations across all departments – in person, over the phone and via email
- Discuss patient treatment paths with referring veterinary clinics and clients, liaising with our specialist and emergency teams
- Identify and fulfill a wide range of client/patient needs and requests
- Schedule a large variety of appointments across multiple departments and treating clinicians, in line with hospital policy and specific patient treatment plans
- Process complex insurance claims
- And above all, deliver an outstanding experience to animals and their human-counterparts
The Perks
- 4-day work week (work-life balance is VERY important to us)
- Amazing team culture (our team has been hand-picked for their personality, as well as their skills and experience)
- Excellent remuneration (with additional penalty rates for shifts outside of regular business hours as per award)
- Generous staff discount (including specialist veterinary care)
- Team celebration events
- Bi-yearly team parties
- Monthly team birthday celebrations
- Tuckshop Fridays
- RUOK Day, Vet Nurse Day, etc.
About You
- Minimum 3 years’ experience in a veterinary clinic/hospital as a nurse, technologist or receptionist
- Have a genuine love of fostering the bond between animal and owner, and understand the crucial role the veterinary professional team play
- Enjoy working in an upbeat team environment with some good banter!
- Passionate about delivering an outstanding customer experience
- Excellent communication, organization and time management skills
- Thrive in a fast-paced environment
The position will commence in September/October 2023. Applications should include curriculum vitae and a cover letter. All applications should be sent to e.bennett@arhvets.com by close of business Monday 28th August 2023.
Enquiries about the role can be directed to Emma Bennett, Practice Manager, e.bennett@arhvets.com or (07) 3172 0593.
Green Point Veterinary Hospital, Central Coast (posted 15th August) VN or Receptionist
Experienced Vet Nurse (Cert IV) or Experienced Receptionist
Green Point Vet Hospital, located in the Gosford area on the Central Coast, is looking for a vet nurse. We are a small animal vet hospital. The practice was purchased a few months ago and is privately owned.
The new owner's aims for the practice are to establish a practice which offers:
- a respectful environment – both for staff and clients
- best practice medicine and
- a team environment where staff are happy to come to work.
We are looking for a team member who willingly contributes to the team and appreciates that if everyone contributes then life is easier for the entire team. The nursing team is made up of dedicated experienced nurses and an enthusiastic trainee nurse. The practice operates on a vet roster which varies between one and three each day.
The practice is well equipped with three consult rooms, two surgery rooms, x-ray, ultrasound, endoscope, etc.
To encourage work life balance, the practice hours are:
- Monday - Friday - 8.30 am – 7.00 pm
- Saturday - 8.30 am – 13.00 pm
- Sunday - Closed
- Public Holidays - Closed
Staff are paid above award. There is ample parking on site.
About The Area
The Central Coast of NSW is a rapidly growing area. Green Point is located at the southern end of the Central Coast (Gosford area) and provides an enviable lifestyle being surrounded by nature with beaches, waterways and National Parks. It offers a lifestyle which is more relaxed and affordable than Sydney but Sydney is within an easy commute (approx. 35 minutes by car or there are regular train services) and Newcastle is just over an hour away.
If you have any questions or would like to apply please contact Sarah on sarahliddane@hotmail.com or call/text 0417 244 806.
All discussions and applications will be completely confidential.
Ascot Equine Veterinarians, Eastern Perth, WA (posted 10th August) Receptionists
Equine receptionist
Full or part-time positions
An opportunity exists for a veterinary nurse to join our busy equine hospital and diagnostic centre in Ascot, Western Australia. The successful candidate’s role will predominately be as receptionist.
The ideal applicant will have the following:
- Certificate IV Veterinary Nursing & be registered with the VSBWA
- Exceptional customer service skills
- Have excellent verbal and written communication skills
- Excellent organisational and time management skills
- Practice high quality patient care
- Enjoy a diverse and busy schedule
- Ability to stay calm under pressure and take direction during emergencies
- Ability to work well as part of a team
- Be adaptable, energetic, and friendly
- Be motivated and enthusiastic
To apply:
Please send your cover letter and CV to careers@ascotequinevets.com.au (for the attention of Annemarie).
To learn more about Ascot Equine Vets, please visit www.ascotequinevets.com.au and our Facebook and Instagram pages.
Gungahlin Veterinary Hospital, Northern Canberra ACT (posted 9th August) Reception Manager
Reception Manager - Veterinary Hospital
Gungahlin Vet Hospital, Canberra ACT
Gungahlin Veterinary Services, comprising of Gungahlin Veterinary Hospital and the co-located Gungahlin Cat Hospital, is looking for a Reception Manager to join our team as our awesome current Manager is moving on.
We are one of the premier veterinary hospitals in the ACT, working from a purpose-built hospital, as well as a ASAV Accredited Hospital of Excellence and ISFM Gold Cat Friendly Clinic. Our team works hard, but also has fun, with a strong importance placed on having a great culture.
We are looking for an experienced customer service manager preferably with previous experience in the Veterinary industry, and/or previous experience with animals in a manager’s role, who has demonstrated leadership and supervisory skills. This role will offer you the opportunity to use your exceptional customer service and leadership skills and combine those with your love for animals.
About the Role
We have a team of approximately 8 dedicated receptionists, as well as some casual reception staff. We work in a fast-paced environment, with the reception team being the 'face' of our business. This role supports and works alongside our Reception Supervisor and reports to the Practice Manager, is responsible for leading the team and ensuring our high standards of customer service are continually met.
Responsibilities will include, but are not limited to:
- Manage and lead the reception team, ensuring protocols and processes are followed and our high standards of customer service are maintained and exceeded,
- Manages rosters, resource allocation and delegation of tasks, ensuring follow through and completion of all tasks,
- Training both new and existing staff,
- Assist with developing, documenting and maintaining reception protocols, policies and procedures,
- Completes staff reviews and deals with performance matters,
- Ensure work schedules are organised to maintain smooth running of the practice,
- Debt collection activities,
- General reception duties – assisting clients face to face, over the phone and via email, processing invoices and payments, banking/reconciliations, processing online bookings, filing and records management,
- Providing administrative support to the Practice Manager and Practice Directors.
Our ideal candidate will have the following skills and experience:
- Demonstrated leadership and management capability in the Vet industry (2+ years),
- Qualifications in Business Administration or Leadership & Management will also be an advantage,
- Highly organised and self-motivated – the ability to multi-task, with a strong attention to detail,
- Ability to build rapport with clients and co-workers, and work as part of a team to achieve shared goals,
- Excellent verbal and written communication skills,
- A mature attitude and approach, with the ability to lead by example,
- Intermediate to advanced IT skills – including Microsoft Office, and the ability to pick up new software systems with ease,
- Physical ability to handle and lift up to 15kgs (either animals that have to be carried, or stock items like large bags of food),
- Willingness to make a long-term commitment to the role,
- Training will be provided with the right candidate with our current Reception Manager,
- Relocation assistance for the right candidate,
- Remuneration will be based on skills and experience.
Required availability for this role
This is a permanent part time role, offering you the opportunity to maintain a work/life balance, and be flexible to stay back and/or cover shifts as required. You can expect to work a minimum of 5 days a week, which includes up to every second Saturday.
Shift times range between: Monday to Friday: 7:45 -15:00 or 14:00 - 19:30, Saturdays: 8:00 - 16:15
What we offer
- A healthy team culture of dedicated staff,
- We close early once a month to hold Friday night BBQ’s,
- Annual Dinner and fun events throughout the year,
- Lunch and Learn sessions,
- Continuing education,
- Free parking,
- EAP service,
- Unlimited tea/coffee, snacks, and fruit,
- We don’t work Public Holiday’s or Sunday’s,
- We pay our staff above the award.
- We take pride in a caring environment with staff health and wellbeing.
How to Apply
- Applications should be via email addressed to our Practice Manager at jobs@gungahlinvet.com.au
- If you are successful for an interview, you will be required to provide answers to our selection criteria.
Northgate & St Vincents Vets, Northern Brisbane, QLD (posted 8th August) Receptionist
Receptionist - Full Time
Northgate & Virginia
With continued growth, planned development and renovations, Northgate Veterinary Surgery and St Vincents Vets have a unique and exciting opportunity for a full-time veterinary Receptionist to join our team.
About Us
We are an independent family-owned, small animal practice located in Brisbane’s leafy northern suburbs. Our team spans two boutique sister practices and services a loyal and dedicated client base. We strive for excellence in veterinary science and encompass our core values of integrity, professionalism, cooperation, love and responsibility in every aspect of our work.
Our nursing team is highly skilled and driven, with a passion for knowledge acquisition and skills development. We encourage our nurses to pursue continued education and arrange frequent dinner-and-learn sessions. We have a dedicated practice manager and offer continued support and resources to all our veterinary nurses as required. We have a strong focus on mental health and wellbeing with peer support, two Mental Health First Aid providers and EAP available to all staff.
What We Are Looking For
- Experience in veterinary nursing (essential)
- Strong triaging abilities both over the phone and in person
- Excellent attention to detail, initiative and logic
- Strong organisation and time management skills
- Adaptability, flexibility and openness to rapid change
- Ability to multi-task and work well under pressure
- Excellent communication skills and the ability to build rapport with both clients and co-workers
Remuneration
We offer a competitive salary in line with experience.
Interested?
For more information or to apply, please contact Holli Dixon at: holli@northgatevet.com.au
Vet HQ Darlinghurst, Inner-city Sydney (posted 7th August) Customer Service Representative
Vet HQ is currently seeking an enthusiastic, motivated and experienced Vet nurse to join our Darlinghurst practice.
Vet HQ Darlinghurst is privately owned and is rapidly growing, so much so that we will be moving into larger purpose - built premises in October.
We offer the highest standard of patient care with a focus on offering our clients gold standard customer service. We are a progressive multi vet practice, and we are looking for someone who is a confident and levelheaded professional and who is committed to the client and delivering a five-star customer service experience. This is an extremely important role as you are the clients first point of contact and the last.
At Vet HQ, we are committed to professional development and maintaining a positive culture so that we can continue to deliver gold standard service.
This role is 5 days per week and may include 1 Saturday per month.
We provide a positive work culture and live by our values which are:
- Together we are more successful
- We communicate directly, honestly and empathetically
- We do the best we can
- We take ownership and we are the solution
- We care about our pets, people and the planet
Skills and attributes:
- Exceptional time management and organisational skills
- The ability to handle high stress and busy situations
- The ability to multitask, have a high attention to detail as well as the ability to be productive during quiet times
- Solutions focused
- A positive “can do” attitude”
- Have experience in a receptionist or client focused role
- Experience in a veterinary or medical practice would be an asset
- Be a part of a dedicated team who take responsibility and share responsibility
- Experience in RX Works preferred (but not essential)
- Be familiar with Microsoft office programs
Key responsibilities include:
- Answering a multi-line phone system
- Scheduling appointments
- Providing premium customer service during patient arrivals and departure
- Maintaining patient records and client communications
- Financial transactions
What we can offer you:
- An opportunity to work with a fantastic high performing team
- A healthy team cultures
- Continuing education
- A caring environment that focuses on staff wellness
If this sounds like the perfect role for you then please email kate@vethq.com.au
Singleton Veterinary Hospital, Hunter Valley, NSW (posted 4th August) Receptionist
Singleton Veterinary Hospital - Full time Receptionist
A part of the Apiam Animal Health group of regional and rural veterinary clinics across Australia, Singleton Veterinary Hospital is a mixed animal practice that prides itself on having a great relationship with clients, customer satisfaction and going above and beyond in patient care.
We are on the hunt for our next superstar customer-focused Receptionist to support our team of Veterinary professionals.
The role:
- Providing outstanding customer service over the phone and face-to-face.
- Welcoming clients and their pets to the clinic.
- Managing appointments for clinical staff.
- Liaising with vets and vet nurses to ensure efficient daily scheduling.
- Processing invoices and payments.
- Ensuring a neat and tidy presentation of the reception and waiting areas.
To be successful:
- Minimum 2 years experience in a customer service role
- Reception experience in a vet clinic is preferable but not essential.
- Exceptional customer service skills and a “can-do” attitude.
- Ability to multi-task with excellent time management skills.
- Ability to communicate well with clients, your colleagues and managers.
Why you should apply:
- Permanent position
- Paid volunteer leave, maternity leave and Apiam Reward day (extra day of annual leave!)
- Discounts from various retail, travel, fitness and health providers.
- Everyone on our team is highly valued we take pride in having a positive and friendly clinic culture.
- Work life balance and mental health taken seriously, we have our own Mental Health First Aid Officer and an excellent Employee Assistance Program.
- Opportunities for further career development within an industry leading organisation.
If this opportunity excites you and you would like to be part of a progressive team apply now with your resume and cover letter to recruitment@apiam.com.au
Bundoora Veterinary Clinic & Hospital, NE Melbourne, VIC (posted 2nd August) Receptionist
Veterinary Receptionist - GP/Emergency After-hours - Part-time or Casual
Due to growth, Bundoora Veterinary Hospital is on the lookout for Veterinary Receptionists to join our fabulous team!
We provide a unique blend of General Practice Veterinary Care and a 24/7 Emergency Centre and have been looking after pets and pet parents of the Northern Suburbs for over 30 years.
About the Role
Our Main Clinic in Bundoora is busy and fast paced and we are passionate about providing high level, affordable pet care running both a GP Centre and a 24-hr service (Northern Suburbs Animal Emergency Centre). We also operate 2 General Practice Clinics in Mill Park & St Helena which open 9am-7pm Monday to Friday and a half day on Saturdays.
We are looking for Receptionists to join our team who are interested in working a variety of shifts across both our Bundoora & Mill Park Clinics. These may be tailored to the right applicant and can be a mixture of days, evenings or weekends to suit your lifestyle. Evenings and weekend shifts attract above award loadings and penalties making it an attractive remuneration package.
We offer:
- A very competitive salary package commensurate with experience - we proudly pay above award rates!
- Meals provided daily
- Support from highly qualified and dedicated staff
- 5 weeks Annual Leave
- Conference/CPD Leave Paid Annually
About You:
- Prior Reception or Front of House experience (Veterinary industry experience is preferred but not essential)
- The ability to work in a fast-past environment with a can-do attitude
- Excellent, confident communication and customer service skills
- The ability to work unsupervised but also as part of a close-knit and high-performing team
- Compassionate, empathetic and resilient in times of stress
If you have these skills or a solid grounding in Customer Service with a high level of flexibility, enthusiasm, initiative, and a willingness to learn new skills, this may be the job for you.
If you are interested in getting out of the day to day and into a role where no two days are the same, please forward your application including a cover letter and resume addressed to our Hospital Manager, Cindy Cattach at: bvc.hospitalmanager@gmail.com
Highgate Hill Veterinary Surgery, South Brisbane QLD (posted 31st July) Veterinary Nurse/Receptionist
Enthusiastic Veterinary Nurse wanted Brisbane!
Are you a dedicated and passionate veterinary nurse who thrives on providing top-notch care to our furry friends? Are you ready to be part of an exceptional team that shares your love for animals and values your outstanding communication skills? If you're nodding your head with enthusiasm, we have an exciting opportunity just for you!
Highgate Hill Veterinary Surgery has been a stable part of the local community for three decades and have developed a wonderful set of clients. In fact, we believe we have THE MOST pleasant clients in all of Australia, which makes our work life just so enjoyable. We are looking for a vet nurse with at least one year of experience in a busy practice environment.
What We're Looking For:
We are seeking an exceptional veterinary nurse who radiates enthusiasm, possesses extraordinary communication skills, and has a deep-rooted affection for animals. As a vital member of our team, you'll play a crucial role in providing compassionate care, assisting our veterinarians, and ensuring the well-being of our furry patients.
Our ideal candidate will:
- Have excellent communication skills, both verbal and written
- Have a strong ability to empathize and connect with clients
- Be adept at multitasking, remaining composed under pressure, and working collaboratively in a fast-paced environment
- Have a genuine passion for animal welfare and a dedication to your team
- Be proficient in handling and restraining animals, including those who may be anxious or in pain.
Your work day will be shared between both nursing and reception duties and proven experience in front of house duties will be regarded highly. We can offer as few as 1 day per week up to full time hours.
If you are interested in a position, please email us your resume and tell us why you'd be a perfect fit for our team to bonniefearonn@gmail.comKookaburra Veterinary Employment reserves the right to edit or omit any advertisement at our discretion. We take no responsibility for the accuracy of any advertisement shown and will not be liable for any damages of any kind arising under any circumstances.
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