Vet Nurses and other support staff
Veterinary Receptionist and Client Services Roles
Melbourne Animal Referral Services, Hawthorn East, Melbourne VIC (posted 8th April) Customer Service Representative
Customer Services Representative
Advertised as: Full time/Part Time
Location: Melbourne, Hawthorn East
About Us…
MARS hospital is a centre of clinical excellence. We are dedicated to achieving the best possible outcomes for every pet and pet owner. As an extension of our established mobile surgical services, MARS hospital will be offering the highest standard in surgery, oncology and Internal Medicine services within Melbourne.
MARS is a multidisciplinary small animal referral hospital with onsite specialists in surgery, oncology, Internal Medicine and supported by specialists in diagnostic imaging, interns, reception, and nursing staff.
Our staff are considered experts in their field and industry leaders. We are completely focused on our team, including every current and future member. We value development and reward our staff with CPD available to all. We are dedicated to ensuring an appropriate work-life balance for all staff. If you wish to join our team that means you also are driven to achieving the highest possible standards of patient care and wish to work within a facility where staff excel at their job within a fun, inclusive and exceptional workspace.
We are looking for people who truly value teamwork, determined to take their career to the next level.
Read on to join the MARS family today!
At MARS we offer ...
- Achieve work life balance in a supportive team – Full Time or Part Time Role
- Truly independent Vet Hospital that is growing!!
- Work at the cutting edge of veterinary excellence
About the role…
The Customer Service Representative role is pivotal to the smooth and professional operation of Melbourne Animal Referral Services (MARS). This role is:
- The first point of contact for everyone contacting the hospital and mobile services
- Based in Melbourne within strong team environment
- Delivers exceptional customer service
- Demonstrating compassion, sensitivity and understanding
Do you have…
- Experience working in a medical or veterinary practice?
- Excellent computer literacy?
- Customer service experience in a fast-paced organisation?
- Exceptional time management and organisational skills?
- Knowledge of EzyVet is desirable, but not essential
Join the growing MARS family today and be part of a supportive team who love what they do.
Our offer…
- Competitive remuneration commensurate with experience
- Opportunity to join a fun, friendly and highly efficient team
- An employer that offers a work-life balance for all staff
- Support to develop your skills and advance your career along your chosen path
- A caring and supportive environment that focuses on staff wellness and positive workplace culture
- Industry leading discounts for staff pets
Our Values…
We live and breathe our values every day:
- High Quality Clinical Work, leader in the industry.
- High Quality Customer Service
- Genuine Empathy to clients, staff, referring vets, colleagues - everyone is Respected and Valued.
- Adaptable, progressive and innovative business
- Highly Ethical workplace (treatment of patients, staff and clients).
- Everyone Contributes to Culture, and we are recognised as a great place to work.
If this sounds like you, please send your Cover letter and resume to dkeirs@garsvets.com.au and recruitment@marsvets.com.au
Rouse Hill Family Vets, North-West Sydney NSW (posted 7th April) Client Care Representative
Are You a Compassionate and Organised Client Care Superstar?
Do you love helping people and animals? Are you a great communicator with a passion for delivering excellent client care? If you thrive in a fast-paced, supportive environment and enjoy engaging with pet owners over the phone and online, this could be your dream role!
At Rouse Hill Family Vets, we are dedicated to providing Fear Free veterinary care that prioritises the emotional and physical well-being of our patients. As we continue to grow, we are looking for a Client Care Representative (CCR) to join our team!
Unlike a traditional front-desk receptionist, this role is primarily focused on client communication - assisting pet owners via phone, email, SMS, and social media. However, you will also be trained in our customer-facing reception role and may be required to assist at the front desk when needed.
Join a Team Where Everyone Wants to Be
We have one main goal: creating a veterinary environment where pets feel at ease, clients feel valued, and our team feels inspired every day.
About You
We are looking for a detail-oriented and compassionate professional who loves helping pet owners and their furry family members. You will be a great fit if:
✅ You are friendly, patient, and professional in all client interactions.
✅ You have strong communication skills and enjoy engaging with pet owners via phone, email, and online platforms.
✅ You are highly organised and able to manage multiple tasks while maintaining attention to detail.
✅ You are process-driven and thrive when following structured workflows.
✅ You are a fast learner, adaptable, and comfortable using Practice Management Software.
✅ You work well both independently and as part of a team.
✅ You love animals and are committed to Fear Free veterinary care.
✅ Experience in the veterinary industry is a plus, but customer service experience in a healthcare setting is also valuable!
📌 Reporting to: Operations Manager
📌 Team Collaboration: You'll be supported by two client-facing Client Care Representatives.
Duties and Responsibilities
Thinking this role was tailor-made for you? Read on to learn more:
📞 Client Communication: Handle phone calls, SMS, emails, and social media inquiries, ensuring timely and accurate responses.
📅 Appointment Management: Book, confirm, and reschedule routine, new patient, and specialist appointments.
📋 Follow-Ups: Conduct post-surgical and ongoing care follow-up calls, including chronic disease management reminders.
🐾 New Client Engagement: Follow up on leads from social media, emails, and marketing channels to convert inquiries into appointments.
📝 Onboarding & Forms: Send and manage new client registration forms, pre-appointment questionnaires, and feedback forms.
💳 Payment & Insurance Support: Take payments over the phone, discuss payment options, and organise GapOnly pre-approvals.
🧘♀️ Fear Free Guidance: Provide pet owners with tips on reducing pet stress before and during vet visits.
📣 Promotional Support: Assist with engagement campaigns, special offers, and service promotions.
👩⚕️ Specialist & Staff Liaison: Coordinate with visiting specialists and relay important messages between vets, nurses, and clients.
📂 Administrative Tasks: Manage eBookings, attend CCR team meetings, and maintain accurate client records.
🏥 Customer-Facing Support: Be trained in reception duties and provide front-desk support when required.
Here's What You'll Get When You Join the Rouse Hill Family Vets Team
🌟 Fear Free Clinic: Be part of a team that truly prioritises the emotional well-being of pets and their owners.
📞 Client Communication Focus: Enjoy a client care role that blends digital and in-clinic interactions.
🎓 Ongoing Training & Development: Gain valuable experience and expand your veterinary knowledge.
👥 Supportive Team Culture: Work in a collaborative environment where your contributions make a real difference!
Our Mission
We provide "circle of life" pet care, guiding owners through every stage of their pet's life, always prioritising their physical and emotional needs. By focusing on a Fear Free approach, we ensure our patients feel relaxed and cared for, which in turn helps reduce stress for their owners.
Our Team & Culture
We're a compassionate and forward-thinking group of professionals committed to creating positive experiences at every stage of a pet's life. We support each other, celebrate successes, and aren't afraid to challenge ourselves to grow. Our small, close-knit team values emotional intelligence, personal growth, and making a lasting, positive impact in the veterinary community.
Development Opportunities
We offer both professional and personal development opportunities tailored to your goals. If there's something you're passionate about, let us know, and we'll help make it happen.
How to Apply:
Send your resume and cover letter to brittany@rousehillfamilyvets.com.au
Marlin Coast Veterinary Hospital, Cairns QLD (posted 1st April) Lead Receptionist
Lead Receptionist – Veterinary
Marlin Coast Veterinary Hospital is seeking an experienced and professional Lead Receptionist to start immediately, working a variety of shifts on our busy reception desk (which will include day, evening and some weekend shifts).
The role
This role is primarily responsible for providing excellent customer service, as first point of contact for our clients, we are seeking someone who will provide a positive experience whilst assisting with administrative responsibilities such as:
- Provide a professional frontline reception experience
- Handling client enquiries professionally in person, by email and over the phone
- Oversee and manage the reception team, including scheduling, training and performance evaluations
- Administration support to our team of specialists, Veterinarians and Nurses
- Product sales and client education
- A permanent full-time role with variety
- Monday to Friday, 10 hour shifts within the hours of 7.00 am – 7.30 pm (4 shifts per week)
- Some Saturday work required (estimated 1 in 4)
- Industry specific training will also be provided
The ideal candidate will be someone who is:
- Committed to providing the highest standard of care to our patients, customers and staff
- Mature with the ability to remain professional while dealing with a diverse clientele and a range of animals entering the clinic
- Able and willing to work with a sense of urgency at times & effectively multi-task
- Has an enthusiastic and positive approach to their work and the team
- Intermediate computer skills with the ability to pick up a new client booking system.
- Possibly have worked as a Veterinary Nurse or Human Nurse in the past and have demonstrated triage skills (although please note that this role does not contain any nursing responsibilities and is not likely to lead to a Veterinary Nursing position).
If you have any questions or would like to submit your application please contact:
Jenna Marangone
Practice Manager
07 4057 6033
management@mcvet.com.au
See www.marlincoastvet.com.au and 
Animal Eye Services, Upper Coomera, Gold Coast, QLD (posted 28th March) Part-Time Receptionist
Veterinary Receptionist Position - Part time
About Us:
At Animal Eye Services, we are fully dedicated to the field of ophthalmology. We are the largest eye specialist clinic in QLD and have been operating since 1999.
Together, we form a highly skilled and close-knit team committed to improving the quality of life for pets through expert eye care.
We are looking for:
Part time reception role at our Upper Coomera location. Our Coomera location is a consultation space only.
This would be a half day on Wednesday afternoons and a full day on Fridays. As we expand we would potentially be able to offer more hours here.
Your role would mainly consist of checking in patient, making appointments, taking phone enquiries, processing payments and occasionally holding a patient for vet if required.
About You:
- Minimum Certificate IV Veterinary Nursing, Bachelor of Veterinary Technology or equivalent
- Previous ophthalmology experience desirable but not necessary - a passion for learning is!
- Strong organisational skills and attention to detail
- A can-do attitude and a team based mindset
- Strong interpersonal skills are highly valued
Why us?
When we say we're a close knit team, without being cheesy - we really mean it. Our team of vets and nurses are a group of incredibly diverse and talented people who work hard every day to improve the lives of the pets we treat and the families that they belong to. Our focus is to provide exceptional client care and we do it well. We aim to be the "practice of choice" not only for our Brisbane clients but also to provide a seamless service to clients coming from interstate. We believe it is important for the team to get together for lunch breaks and these often turn into great banter sessions! We are strong advocates for healthy work-life balance and we look after each other.
We value the skills our team members possess, and this is why our nurses are some of the highest paid (base hourly rate) in Brisbane.
If you have any questions we would love to discuss them with you. You can call us on 07 3341 1981 or email us at animaleye@animaleye.net.au.
We will all help you with any questions you may have. We look forward to meeting you soon!
To apply for the role, please email your resume and cover letter to animaleye@animaleye.net.au.
If you would like to read more about our company and staff, please go to our website www.animaleye.com.au
Animal Eye Services, Underwood, City of Logan, QLD (posted 28th March) Full-Time Receptionist
Veterinary Receptionist Position - Full time
About Us:
At Animal Eye Services, we are fully dedicated to the field of ophthalmology. We are the largest eye specialist clinic in QLD and have been operating since 1999.
Together, we form a highly skilled and close-knit team committed to improving the quality of life for pets through expert eye care.
We are looking for:
A full time role available at Underwood (soon to be Shailer Park when we move to our new premises).
Your role would mainly consist of checking in patients, making appointments, taking phone enquiries, processing payments.
About You:
- Minimum Certificate IV Veterinary Nursing, Bachelor of Veterinary Technology or equivalent
- Previous ophthalmology experience desirable but not necessary - a passion for learning is!
- Strong organisational skills and attention to detail
- A can-do attitude and a team based mindset
- Strong interpersonal skills are highly valued
Why us?
When we say we're a close knit team, without being cheesy- we really mean it. Our team of vets and nurses are a group of incredibly diverse and talented people who work hard every day to improve the lives of the pets we treat and the families that they belong to. Our focus is to provide exceptional client care and we do it well. We aim to be the "practice of choice" not only for our Brisbane clients but also to provide a seamless service to clients coming from interstate. We believe it is important for the team to get together for lunch breaks and these often turn into great banter sessions! We are strong advocates for healthy work-life balance and we look after each other.
We value the skills our team members possess, and this is why our nurses are some of the highest paid (base hourly rate) in Brisbane.
If you have any questions we would love to discuss them with you. You can call us on 07 3341 1981 or email us at animaleye@animaleye.net.au.
We will all help you with any questions you may have. We look forward to meeting you soon!
To apply for the role, please email your resume and cover letter to animaleye@animaleye.net.au.
If you would like to read more about our company and staff, please go to our website www.animaleye.com.au
Worongary Vets, Gold Coast, QLD (posted 26th March) Receptionist
Worongary Vets has an exceptional opportunity for a new Full Time Receptionist to join our friendly and experienced veterinary team.
Our clinic is situated in the beautiful Gold Coast region, located close to the hinterland regional park and 15 minutes to Broadbeach. We are a popular and modern clinic within a small shopping precinct surrounded by a large pet lover demographic.
This position will report directly to the Practice Manager. Our ideal candidate will have a veterinary nurse or medical reception background who enjoys all aspects of client care coordination. We are looking for a valuable contributor to the team who has a strong work focus and confident warm nature.
This is a full-time position working four days per week from 730am to 530pm Mon Tue Wed & Fri. The nursing and client care team work alongside 2-3 veterinarians with our usual day starting with pet admissions and team rounds. This role also leads on our wellness program growth, coordinating puppy school bookings, managing client recalls and promoting clinic campaigns.
About The Clinic
- Friendly caring and experienced team
- Beautifully designed and modern clinic environment
- Well-equipped with the tools and technology for modern vet practice
- Lovely client base within a high pet insurance demographic
- Peer support and team who thrive on development, wellbeing, growth, and opportunity
About You
- Exceptional communication and client care skills
- Demonstrated experience managing front of house priorities
- Excellent computer skills and thrives on coordinating efficiencies
- Confidence in practice management systems or booking/invoicing software
- Culture is important to us – big smiles, positive influencer and team player
- Veterinary experience or industry knowledge will be highly regarded
- Available 730am – 530pm Mon Tue Wed & Fri
If you feel you meet the criteria and would love the opportunity to become part of our wonderful team, please send your cover letter and resume to: pm.worongary@vetpartners.com.au
WestVETS Animal Hospital Anstead, Brisbane West QLD (posted 26th March) Receptionist/Admin
VETERINARY RECEPTIONIST
Full Time/Part Time
WestVETS Animal Hospital (Anstead) is a small animal and equine practice, based in the Western Suburbs of Brisbane, 15 kms from the CBD. We practice a high standard of medicine and surgery in our well-equipped, modern and very busy practice. We are seeking someone with extensive customer service/reception experience and the maturity and resilience to deal with sometimes difficult situations. Previous experience in a Veterinary environment (software Vision) would be highly advantageous, but it is not essential. Provided you have a passion for reception and admin duties – we want you!
What You'll Be Doing:
- Welcoming clients and patients: From puppies and kittens to alpacas, goats, horses and everything in between!
- Providing exceptional customer service: Offering an empathetic and professional first point of contact for our clients and their animals.
- Being the ultimate multi-tasker: Juggling appointments, answering a high volume of phone calls, taking payments, maintaining client files and generally being a Receptionist extraordinaire!
What We Need From You:
- Reliability & Commitment: You’ll need to show up ready to handle whatever the day brings with a positive ‘can-do’ attitude.
- Resilience: Working in a vet clinic isn’t always easy. We need someone who can deal with cuddling adorable puppies to professionally dealing with sometimes difficult clients
- Initiative: You’ll use your initiative to problem solve and make decisions within your role.
- Weekend Availability: You will need to be available to work a half day on a Saturday once a month (negotiable).
- Alignment with Our Clinic Values: Accountability, Compassion, Respect and Professionalism
The position is full-time (38 hours per week) but we will consider part-time for the right candidate(s).
If you're ready to take on a role that’s as rewarding as it is varied, apply now and become part of our dedicated, compassionate team!
Please provide a written expression of interest detailing your relevant experiences and the personal and professional attributes you would offer to this role, as well as a copy of your current CV. Referees/references are essential. Telephone applications and applicants who are currently studying nursing will not be accepted.
Applications are to be directed to the Practice Manager:
Sarah Drane
sarahd@westvets.com.au
WestVETS Animal Hospitals
540 Mt Crosby Rd
Anstead QLD 4070
Animal Welfare League Bracken Ridge (Warra) Rehoming Centre, Northern Brisbane, QLD (posted 20th March) Receptionist
Receptionist
Job No: AWLQ280
Location: Bracken Ridge
Join us and make a difference!
At AWLQ, we’re committed to creating a brighter future for animals in need and keeping pets and people together by providing lifesaving support and resources to people in need with companion animals.
About the role
As the Rehoming Receptionist, you will be the welcoming face of our shelter.
You will be responsible for providing exceptional customer service to our visitors, answering phones, and assisting with administrative tasks. Your warm and friendly demeanor will be essential in creating a welcoming atmosphere for our customers and their furry companions.
You will work closely with our team to ensure animals and their owners receive the assistance they need in an empathetic and efficient manner. Your attention to detail and ability to multitask will be key in ensuring that the shelter runs smoothly. We have part-time and casual options available for the right candidate.
Key Responsibilities
- Provide excellent customer service to all AWLQ customers, visitors, co-workers and volunteers
- Shelter Buddy, POS and other system data review and entry
- Receive and respond to all incoming calls and emails
- Ensure a high level of service and support is maintained
- Provide administration support for animals and owners regarding adoption, foster, surrender, and lost and found animals
- Communicate our services and processes to the public
- Process payments and end of day reconciliation
What are the minimum requirements for this position?
- Relevant qualifications or experience in administration
- Experience in a high volume and intense customer service environment
- Previous Reception experience
- Previous Retail, cash register/POS and EFTPOS experience
- High level computer skills
- Some weekend work is required
- Experience in animal welfare or Council Pounds - Desirable
- Experience in working with Local Governments, particularly council local laws - Desirable
To be successful in this role, you will have:
- A passion for animal welfare.
- Strong communication skills and the ability to develop working relationships.
- Exceptional time management and the ability to manage competing priorities in a fast-paced environment.
- Ability to provide conflict resolution and problem solve.
- High attention to detail, accurate data entry and records maintenance.
- Strong computer literacy with experience with Microsoft Word and Excel.
- Extensive experience in cat and dog care, behaviour assessment and management, disease prevention and management in a facility environment.
- Extensive customer service management experience.
Who are we?
Founded in 1959, AWLQ has become a trusted leader in animal welfare. We provide a safe haven and second chance for close to 10,000 stray and homeless animals every year. To each one of these animals we welcome through our doors, a promise is made – to never euthanise a healthy, sociable, or treatable animal in our care. We work tirelessly every day to maintain this promise.
In addition to our shelter work, we are committed to keeping pets and people together by providing lifesaving support and resources to people in need with companion animals. We are known for our grassroots and innovative community-based animal welfare work including our community vet clinics, Getting to Zero, Golden Hearts Seniors’ Support Program and the National Desexing Network.
Why should you join us?
At AWLQ we offer competitive pay and benefits, including access to an independent Employee Assistance Program, retail discounts, vet discounts. Most importantly, every day you’ll play an instrumental role in our lifesaving work.
Our mission is to unleash the potential in every team, and we know that teams perform best when they have passion. We are committed to building a culture where everyone has the opportunity to do meaningful work and is recognised for their efforts.
Equity
Diversity and inclusion are the principles guiding how we build our teams, cultivate our leaders and build a culture of belonging where differences are valued.
About Us
AWLQ is one of Queensland’s most dynamic and best-loved charities. Our organisation is the leader in the zero euthanasia movement nationally and is considered a national leader in animal welfare. AWLQ locally provides a safe haven for close to 10,000 stray and homeless animals each year, while also assisting other communities in saving homeless animals.
In addition to our shelter work, we are committed to keeping pets and people together by providing lifesaving support and resources to people in need with companion animals. We are known for our grassroots and innovative community-based animal welfare work including our community vet clinics, Getting to Zero, Golden Hearts Seniors’ Support Program and the National Desexing Network.
Bayside Animal Hospital Waterloo, Sydney Inner City, NSW (posted 19th March) Veterinary Administrative Assistant
Part-time/Full-Time Veterinary Administrative Assistant – Waterloo
- Flexible hours and generous leave policy
- Discount veterinary care for your pets
- Primary Location - Waterloo
Bayside Animal Hospital first opened its doors in 2018 with just one vet and two nurses. Today, we have two ISFM-accredited hospitals in Sydney; one at Wolli Creek and one at Rhodes, with our third currently in the accreditation process.
Due to our rapid expansion, we are looking for veterinary administrative assistants to assist our ever-growing team. We need someone who is enthusiastic about pet care and who can help make sure owners are given the best advice possible from the moment they walk in.
This role is suitable for someone with knowledge of the industry, including those studying veterinary medicine, animal studies, vet nursing or someone returning to the field. Our client base is largely Chinese, so patience and understanding are a must as we tend to cater to those with language barriers. Training will be provided.
In this role, you will be involved in:
- Meeting and greeting the clients
- Processing payments and insurance requests both manually and via GapOnly
- Handle a multi-line phone switch for our hospitals
- Book appointments and triage patients both over the phone and in person
- Assist in managing the email inboxes
- Assist the vets and nurses on a day-to-day basis
- Manage documentation, including the uploading of microchip details and ensuring all patient-related information is uploaded to appropriate files
You will not be alone in your role! You will be assisted and trained by our experienced Vet Nurse and Administrative Manager.
In this role you will:
- Receive hands-on training with our Administrative Manager and training alongside the nurses
- Above award wage
- Snacks (stocked at all locations) with bonus cake and treats on birthdays
- Close to public transportation and free parking
- End of year party hosted by management
To be successful for this role, you will need:
- Experience with EzyVet or similar online booking systems
- Intermediate computer literacy skills
- Knowledge of pet products and care or willingness to learn
- Ability to multi-task in a sometimes high-stress environment
Please email your cover letter and resume to executive@baysidevets.com.au and mark it for the attention of Renate. If you have any questions regarding the role, please call us on (02) 7901 0837 or email us. Unfortunately, candidates will not be contacted if not suitable for the role.
Veterinary Dermatology Clinic, Canberra, ACT (posted 18th March) Part Time Receptionist
Join Our Team as a Part-Time Veterinary Receptionist – Canberra
Are you passionate about providing exceptional customer care and love being part of a dynamic, supportive team? At Veterinary Dermatology Clinic (VDC), we specialize in more than just veterinary dermatology; we pride ourselves on creating a welcoming and collaborative work environment. We’re seeking a part-time Receptionist to join our growing team in Canberra.
This is a part-time, clinic-based role, working Mondays and Tuesdays (15 hours per week during business hours). If you're ready for a rewarding role where you’ll make a real impact, we’d love to hear from you!
About Us
At VDC, we’re proud to be a privately owned, specialized veterinary dermatology service established in 2016. We operate across multiple locations along the east coast of Australia, including clinics in Canberra and Sydney, as well as regional visits to Newcastle, Kiama, Albury, Bowral, and Hobart.
Our tight-knit team is dedicated to delivering exceptional veterinary dermatology and general care, always focused on improving our patients' quality of life. We’re passionate about continued learning and regularly provide opportunities to further develop your skills.
The Role
We’re now recruiting a friendly, energetic receptionist to support our Canberra operations. This role is on-site at our clinic two days per week, on Monday and Tuesday.
As the first point of contact for our clients, the Veterinary Receptionist plays a critical role in ensuring every pet and owner feels welcome, supported, and confident in our care. This position requires exceptional communication skills, strong organizational abilities, and a genuine passion for helping animals and their owners.
Key Responsibilities:
- Warmly greet clients in person, over the phone, and via email.
- Manage appointment scheduling and handle inquiries with professionalism and care.
- Maintain accurate records of client and patient information, insurance details, and communications.
- Coordinate with veterinarians and nurses to ensure smooth patient arrivals, scheduling, and medication orders.
- Process client payments and assist with insurance claims and third-party payment plans.
- Triage phone calls with the support of our veterinary team.
- Assist with reception-level tasks, ensuring everything runs smoothly throughout the day.
What We’re Looking For:
- Experience in customer service or administrative roles, ideally within a veterinary or healthcare setting.
- Strong communication skills, both verbal and written, with the ability to interact effectively with clients, colleagues, and external partners.
- Exceptional organizational skills and attention to detail, with the ability to multitask and manage priorities in a fast-paced environment.
- A compassionate and empathetic demeanour, with a true passion for animals and supporting their owners.
- Proficiency in computer systems, including Patient Management Software and the Microsoft Office Suite.
- Ability to stay calm and composed in a busy work environment.
- A commitment to maintaining the highest standards of professionalism, confidentiality, and ethical conduct.
Perks & Benefits:
- Above award wages
- Weekly “Team Legend” rewards
- Fun paid team activities throughout the year (How about an electric bike tour through Murrumbateman’s wineries or a Paint & Pinot session in the Southern Highlands?)
- Supportive team environment where your contributions are valued.
- Opportunities for personal growth and development within a specialized field.
- A dynamic, fast-paced role with a wide range of responsibilities, ensuring no two days are the same.
Meet our team and discover why they love working in dermatology here.
Ready to Apply?
Email your resume to info@vetdermclinic.com.au or call us at 1800 VDC VET (1800 832 838).
Western Australian Vet Emergency and Specialty (WAVES), Success, Southern Perth, WA (posted 17th March)
Part-time or Casual Surgical Administration Position
Western Australian Veterinary Emergency and Specialty (WAVES) is a well-established veterinary referral hospital that provides veterinary emergency and specialist veterinary care for family pets, treating them as we would treat our own family.
WAVES is home to numerous referral services, including Surgery, Emergency and Critical Care, Internal Medicine, Dermatology, Dentistry, Cardiology, Anaesthesia and Diagnostic Imaging.
Our surgical team consists of three surgical specialist, one surgical resident, two surgical interns, two dedicated surgery administrators, surgery nurse manager and a large team of highly trained surgical nurses.
Is customer service your passion and are you looking to be part of a dedicated, passionate and highly skilled team all striving to provide the best surgical service and patient care to the pets of Perth and regional WA?
Responsibilities:
- Providing a quality supportive reception service to all surgery department enquiries either from referring vets or patient’s owners
- Handling all bookings including consults, rechecks, workups and surgeries.
- Supporting surgeons ensuring all referral letters are sent out to our referring vets in a timely manner.
- Following up on patient’s post-surgery
- Organising paperwork required for patients being admitted.
Qualifications:
- Cert 4 in Veterinary Nursing
- Experience in a veterinary administration role.
- Exhibit excellent communication and interpersonal skills with a genuine passion for animal care
- Trustworthy and self-motivated.
Please email current CV with cover letter outlining your previous veterinary practice experience and how you can incorporate that in our team to wavets@bigpond.com
Hampton Park Veterinary Hospital, South East Melbourne, VIC (posted 11th March) Customer Care
Customer Care Part-Time
South East Melbourne Suburbs
You will be welcoming face of the veterinary practice and responsible for taking care of our clients, front of house duties’ and along the way receive a few pet cuddles.
If you have a nothing is too much trouble" attitude and are willing to go above and beyond to impress our clients, make them feel comfortable, then you will be the perfect fit.
This role is vital to our team performing seamlessly!
Maybe you have previous veterinary nursing experience and want to move fully into a customer care role or from a completely different industry that has excellent customer relations skills?
The clincher is you must possess:
- Professional presentation.
- Proven outstanding customer care skills.
- Excellent communication skills : in person, on the phone & computer skills.
- You must be able to thrive in a busy veterinary hospital environment.
- Manage multiple priorities at once whilst maintaining attention for detail.
- Cash handling and sales experience seen as an advantage
If you are organised, can work unsupervised and follow instructions (...with your own flare and initiative of course) then this job is for you!
This part time role is 4 shifts per week which equates to approx. 23 hrs a week. You would need to be available for both morning shifts 8.15am-1.15pm, or afternoon shifts 1.15-6pm and a share of the Saturday rota approx. 1 in 3.
If you think you could be our next team member then we need to hear from you.
The Application Process:
Attach to your application a short video recording of a mock telephone answering as you would think appropriate at the hospital.
In the recording be sure to spend 30 seconds telling us why you are the best person to be the welcoming face of Hampton Park Veterinary Hospital.
Please send your CV, covering letter and recording directly to either
application@hamptonparkvets.com.au
or SMS your CV and recording directly to us at 0493 248 187
www.hamptonparkvets.com.au, 
and 
Busselton Veterinary Hospital, Coastal South West Region, WA (posted 11th March) Receptionist
Veterinary Receptionist – Part Time – Join the Busselton Vet Family
Busselton Veterinary Hospital is looking for a veterinary receptionist to join our wonderful team on a part time basis. We are an established family owned small animal practice located in the beautiful beach side town of Busselton in the South West of WA. We are an ASAV accredited Hospital of Excellence and pride ourselves on delivering gold standard veterinary care to our patients.
This position becoming available is a rare opportunity in our business as we are a long term stable team boasting very low staff turnover. The successful candidate will be joining a very experienced group of talented professionals who will be able to support them while they transition into the role.
The role is part time, 3 days per week – 8am to 6pm with a rotating Saturday morning roster. Some flexibility to these hours may be possible for the right candidate.
Responsibilities
- Be the first contact for our awesome clients and their pets via reception area and on the phones.
- Assist with managing the clinics appointment schedule and coordinating with the veterinary team
- Administration duties – banking, email management, client mail outs & reporting
- Services & Product knowledge and client recommendations
- Assisting clients in difficult situations like emergencies and end of life services
- General cleaning
What we are looking for
- A people person – yes, you will get to play with puppies but the role is very much people and customer service focused
- Someone with a genuine interest in companion animal health and wellbeing
- Reception experience – not necessarily in the vet industry
- Strong administrative ability with a focus on detail and accuracy
- Mature and calm personality for a fast paced work environment
- Good communicator
What we can offer
- Happy & Healthy working environment
- Respectful communication within our team
- Ample training and support for you to succeed in the role
- Family orientated small business filled with wonderful people that you will enjoy spending your work day with
For further information or to request an application form please send an email to Kylie at: bsnvet@bsnvet.net.au
Cenvet, Kings Park, Western Sydney NSW (posted 11th March) Customer Service Representative
Customer Service Representative
Cenvet is a leading distributor of animal health care products to the veterinary industry. We have an excellent opportunity for a Full-Time Customer Service Representative, located in Kings Park, NSW.
Benefits:
- Employee Discounts on Pet Products
- Profit Share Program
- Employee Assistance Program
- Service Awards and Employee Recognition
Duties:
- Processing customer telephone orders;
- Answering inbound customer calls relating to product queries;
- Calling customers to build strong relationships and increase sales potential;
- Provide ad hoc admin support to the sales team.
Skills & Experience:
- Previous vet nursing or veterinary industry experience;
- Excellent communication skills;
- Confident computer skills, including Advanced Excel;
- Conflict resolution capabilities;
Cenvet is part of the Cenversa group of companies. We are an Australian owned and operated, animal health wholesaler – supplying products to veterinarians across Australia. In operation for over 60 years we're experiencing steady growth and currently employ over 160 staff across Australia, it's an exciting time to join our team!
To Apply:
If you have any further questions and to apply, please email your Cover Letter and Resume pac@cenversa.com.au.
The Ark Veterinary Hospital Lindfield, Sydney's Upper North Shore, NSW (posted 11th March) Receptionist
Experienced Veterinary Reception with Compassion and Commitment
We are a dynamic team that thrive on going above and beyond to keep pets healthy and owners educated and happy. Our team are energetic, friendly and motivated team players (we even enjoy each other's company socially!).
Our independent hospital prides itself on long-term relationships with our clients and their pets. Our emphasis on compassion, empathy and teamwork, are the values we stand by to deliver gold standard of care to all our patients. We were the winners of the Local Business Awards in 2023 for Outstanding Pet Care in our region and listed as Finalists in 2024.
“We are dedicated to caring gently for your pet with expertise and kindness”
The ideal candidate will:
- Be able to work well under pressure and juggle multiple clients and phone calls
- Possess excellent customer service skills and a willingness to further them
- Have prior reception experience (ideally in a customer-facing role)
- Have a caring and empathetic nature with the capacity to deal with all types of clients and situations
- Have a strong interest in the Veterinary and animal care industry
What we can offer you:
- A fast-paced and supportive working environment
- Dedication to your career development through ongoing training and continuing education
- Competitive wages and employee perks
- No after hours, Sundays or public holiday shifts
- Convenient location with easy access to public transport
- Will consider Full or Part-Time Employment for the right candidate
- Immediate Start!
This role is ideal for:
Someone looking to start their career in the animal care industry, either while they are studying their Certificate II or with the intention to enrol and progress towards Certificate IV
OR
An experienced Veterinary Receptionist or Vet Nurse looking to focus on customer service and building long-lasting relationships.
We'd love to hear from you if you have any questions about the role, or if you're already convinced you're the person we are looking for, please send your resume and cover letter to Annie at operations@arkvets.com.au
Animal Medical Centre (Boronia), East Melbourne, VIC (posted 6th March) Full-time Receptionist
Full Time Veterinary Receptionist Position Available
Animal Medical Centre has an exciting opportunity for a full time veterinary receptionist to work Monday to Friday 11am to 7pm. We are a small, family orientated veterinary clinic and offer everything from routine consultations to advanced surgical procedures (including TPLO).
We are located in Boronia, Victoria, on the foothills of the Dandenong Ranges on a busy strip of shops on the corner of Boronia and Scoresby Rd. There is ample parking, and we are close to public transport.
Primary Responsibilities:
- Answer incoming telephone calls to arrange appointments and answer questions on cost of services
- Take payment of finalised invoices
- Greet and check-in clients as they enter
- General clerical tasks like organising incoming fax messages and mail dispatch
What we are looking for:
- A team player who is dedicated and hard working
- A kind and caring personality
- Ability to work under pressure
- Passionate about working with animals
- Familiarity with CHSvet would be a plus
What we offer:
- A supportive working environment, with a friendly and experienced team of vet nurses
- Family orientated - we offer flexibility for a happy work/life balance
- Room to learn and grow - develop your skills
- We encourage work place education and training
- Caring euthanasia protocols
- Great clientele, awesome patients
Please send your CV to Animal Medical Centre, Boronia: jas@amcboronia.com.au
See our website.
Ovens & Kiewa Veterinary Centre, Myrtleford, North-Eastern Victoria (posted 5th March) Receptionist
Administrative and Medical Receptionist Position
Ovens and Kiewa Veterinary Hospital are looking for an experienced receptionist to be the first point of contact, welcoming our valuable clients and patients to our clinic, this is in person and over the phone.
We are a proactive, hard working team that pride ourselves on the level of professionalism and care we provide to our clients and patients, located in Myrtleford we are a busy mixed practice clinic dealing with small and large animal care.
We provide consulting 6 days a week and surgery 5 days a week with on-call and large animal farm visits also.
We are looking for the right person to fit in with our team dynamics, and capable of managing daily administrative and clerical tasks.
Some of the duties would include:
- Multitasking service and phone calls
- Managing emails and distributing information
- Following through communications with clients and veterinarians
- Cleaning
- Directing phone calls appropriately
- Dealing with client complaints
- Maintain office checklists and inventory
- Assisting the practice manager with debt collection, client communications and account queries.
Ideally this person would have work experience as a receptionist, front office representative or similar role, proficiency in using gmail and google documents and other web-based programs, hands-on experience with office equipment, professional attitude and appearance, solid written and verbal communication skills, ability to be resourceful and proactive when issues arise, excellent organisational skills and multitasking and time-management skills, with the ability to prioritise tasks.
This position would be Monday - Friday with hours between 8:45am-6pm with a 1 hour lunch break.
Potentially working Saturday mornings (8:45am-12:30pm) would be a part of this position also at 1 in every 4-5 weekends.
Please note this position does not lead into nursing as it is a front of house position.
If you feel you meet the criteria for this position please reach out to Toulla our Practice Manager and send your resume to pm@ovensandkiewavets.com.au
Fulham Gardens Animal Hospital, Western Adelaide, SA (posted 3rd March) Receptionist Team Leader
Veterinary Receptionist Team Leader
Are you fulfilled in your role and using your skills to their full potential?
Would you like to work in an environment where the whole team work together with equality and respect, have fun, and support each other?
We have a strong focus on supporting a healthy work life balance. We achieve this with rosters that are put out at least a month in advance, with an aim to have a regular rostered day off, always striving to have a great work culture along with access to a private Employee Assistance Program supporting mental health.
We provide regular personal development coaching, to help you achieve this along with regular staff meetings and professional development opportunities. Our belief in this is so strong we always make time to close our clinics each week so you have time to truly engulf yourself in the learnings. We are accredited with Employer of Choice and have won industry awards with the Lincoln Institute. There are numerous reasons that we won these awards but our staff leadership was the key.
Pets and Their People are a proudly privately owned company with 2 hospitals and 1 clinic across inner Adelaide looking for a permanent part time Veterinary Receptionist Team Leader.
We are looking for a Receptionist Team Leader/customer service professional who will have the following skills and experience:
- Extensive experience in a receptionist or customer service role particularly within the veterinary industry will be highly regarded
- Active listening to team members’ concerns, feedback, and ideas attentively
- Proven ability to lead our Reception Team towards achieving common goals and driving change
- Skilled in difficult conversations
- Be a source of support to guide and motivate others
- High attention to detail is a must
- You must be flexible in your availability – our rosters include early morning starts, late shifts and weekends
- Experience in a high volume reception role will also be highly desired
- The ability to be empathetic, caring and professional at all times
- The ability to maintain a calm composure and handle multiple tasks
- The ability to give direction in line with policies and procedures
- A high level of communication skills, both face to face and via phone
- The ability to liaise with our clients and their pets to optimise ongoing care
- The ability to make our clients and their pets feel valued at every interaction
- A desire to be part of an excellent team who live by their values
If this unique position interests you in supporting a warm collaborative team please call or email Kristin (contact details below) at Pets and their People either to apply for the role, or for an initial confidential discussion and to learn more about this role and the team.
Kristin Evans
Pets and Their People
Mobile: 04 3355 5570
Email: Practicemanager@petsandtheirpeople.com.au
Animal Eye Care, Malvern East, South-East Melbourne, VIC (posted 27th February) Senior Receptionist
Full Time/Part Time Senior Veterinary Receptionist - Specialist Referral Practice
Animal Eye Care is the pre-eminent Veterinary Ophthalmology Clinic in Australia and continues to grow. We are seeking a receptionist to join our existing veterinary and nursing team on a permanent basis. Fulltime work of 38 hours Monday to Friday is offered. Part time work will be considered for the right candidate. Weekend work is not required for this role.
Animal Eye Care was the first stand-alone veterinary referral practice in Australia and has set the standard for providing the highest level of patient care and veterinary ophthalmology for nearly 30 years. We are focussed on the care and wellbeing of the patient and their carers. We do not sell “stuff” and aim to provide the best and most compassionate medical and surgical care.
Your Responsibilities include:
- Leading our dedicated reception team
- Working closely with the Head Nurse to ensure a smooth working environment between both departments
- Being the friendly face and voice of the clinic
- Managing client calls and inquiries
- Greeting patients and their carers as they enter the clinic
- Scheduling appointments
- Taking payments and creating invoices for patient carers
- Helping patients and their carers to feel comfortable and reduce any stress – this may involve patting them (the hairy ones!) and offering treats (again – the hairy ones)
- Keeping the daily schedule up to date
- Assisting carers to process pet insurance claims
- As your experience grows and you learn more about ophthalmology you will be able to triage patients to ensure they get the appropriate care in a timely manner
Qualifications, Skills and Attributes:
- Lead by example
- Delegate tasks
- Exceptional customer service and strong communication skills
- Flexible team member that gets along with all personalities
- Mature and responsible
- Computer literate and flexible
- Ability to keep calm and work efficiently in a very fast paced clinic
- Likes animals!
Animal Eye Care can offer:
- Working with a team of dedicated and hard-working professionals who are supportive and keen to pass on knowledge
- Attractive remuneration and benefits – including discounted pet food and gym membership and access to online training via Vet Partners.
- Access to an Employee Assistance Program and Paid Parental Leave
- Guaranteed lunch break and tea breaks
- A workplace that is supportive and strives to always be a pleasant place to work with an outlook that we must always be kind to each other. We are committed to this philosophy – not just as an ideal but as events that are actioned – this has been particularly relevant during the past few years and we are so proud of all team members who have made this happen
- Regular team meetings and training
Further Information:
Please visit our website animaleyecare.com.au for further information about who we are and what we do.
Please send your application and CV to our Practice Manager Nicole Turnbull at careers@animaleyecare.com.au if this position appeals to you. If you would like more information, please call 03 9563 6488 and ask to speak with Nicole Turnbull or Rose Schrader
Vet Skin and Ear, Hadfield, Northern Melbourne, VIC (posted 26th February) Reception Nurse
VET RECEPTION WORK WITH SOME SURGICAL NURSING - start APRIL 2025.
Full time hours/close to full time AND second role part time. Full time role is 3.5 days in-clinic and some work from home. Busy Melbourne dermatology-only vet practice located in NW suburbs to start date early April. The business is well established and has serviced the Melbourne and Geelong areas for 7 years now. Our clients are lovely, and the work conditions are very good.
The position will require 85% reception duties. The phone will ring, there will be clients to assist, so reception experience is required.
The surgical nursing part of the role will involve assisting with basic surgical procedures including mostly allergy testing, and endoscopy of ears of dogs and cats. The specific tasks in this domain will involve close monitoring of patients under sedation and general anaesthesia, blood collection, cannula placement. We have endoscopes that you will need to assist to operate.
Previous work in a veterinary practice is vital. You really need to have experience as a veterinary nurse.
Applicant needs to be good with people, friendly with new and existing clients, organized and able to multi-task. Attention to detail is a must. You need to be sharp, thorough, efficient, and be able to complete tasks completely and thoroughly.
Pay rate is very reasonable. The position requires no after-hour nor weekend work.
Applicants ideally need to be able to:
- competently restrain dogs and cats
- place IV cannulas
- restrain animals for blood collection.
Veterinary clinic/veterinary and animal industry references are required.
Business hours are 8:30am-6:30pm. Training is provided.
Our website: vetskinandear.com.au and
PLEASE ONLY THIS EMAIL ADDRESS: daniel@vetskinandear.com.au for further details.
Veterinary nursing students, part time available applicants, overseas applicants, and trainees - please do not apply. Please do not apply if you have no experience working in a veterinary clinic/hospital. Please do not apply if you do not have previous vet nursing experience. Thank you.
Kangaroo Island Veterinary Clinic, Kingscote, Kangaroo Island, SA (posted 24th February) Lead Receptionist
Is influencing the lives of companion animal owners and farmers in the community you live something you are passionate about?
Does the idea of working with a small and supportive team who allow you the time and opportunity to utilise your full skillset appeal to you?
Does the opportunity to further train and develop in the industry excite you?
Kangaroo Island Veterinary Clinic is searching for a lead receptionist! The right person will have the ability and desire to lead the clinic’s front-of-house space and be the primary interface between clinic staff and clients. The right person would also have an interest in providing educated over-the-counter advise and support to a broad range of companion animal owners and farmers, and be experienced in general reception duties and appointment scheduling.
Your roles within the business would include:
- Providing basic reception duties including EFTPOS and till balancing
- Providing high quality over the counter advise and product education and sales within the companion animal, equine and production animal spaces
- Managing of clinic appointment and procedural/surgery schedule, including mobile farm visit schedule
- Managing boarding facility schedule
The Kangaroo Island Veterinary Clinic has been established for 38 years. It sees approximately 50% small animal and wildlife, 30% sheep, 15% cattle and 5% equine work. The clinic accommodates small and large animal consults, including mobile services, and features a large farm animal retail section. The small animal facilities are continually expanding and include digital x-ray, ultrasound machines, full surgical suite and a full in-house laboratory.
The successful applicant must be a team player as you'll be joining our tight knit team of 5 vets and 9 support staff. A large part of this role involves interacting with our loyal and valued clients, therefore you must also be a people person with great enthusiasm and a good sense of humour! Hours and remuneration for the right candidate is negotiable depending on experience and will be above Award.
Experience is not necessary as we believe attitude is everything and skills can be developed through mentorship and training – so anyone is welcome to apply!
Our team is our greatest asset so we make it a priority to find the right people. We want everyone to have fun, love their job and have the time to enjoy their wonderful surrounds outside of work. If you feel passionate about this role and excited to provide these services to your local community, then please don’t hesitate to email your written application and resume!
Jenny Bigmore
Practice Manager
Kangaroo Island Veterinary Clinic
PO Box 16, Kingscote SA 5223
Ph: 08 8553 2485
Email: jenny@kangarooislandvet.com
Clayfield Veterinary Clinic, Northern Brisbane, QLD (posted 21st February) Receptionist / Nurse
Position: Full Time Veterinary Nurse/Receptionist
We’re on the lookout for a Full-Time Veterinary Nurse/Receptionist to join our friendly, customer focused team at Clayfield Veterinary Clinic!
If you have a genuine love for animals and a talent for providing exceptional service, we’d love to hear from you.
As an essential member of our professional, compassionate team, you’ll play a pivotal role in delivering outstanding care to our clients and their cherished pets.
You’ll help create a welcoming and supportive environment where both pets and their owners feel valued and well looked after.
The ideal candidate will be organised, adaptable, and thrive in a fast-paced environment, all while remaining calm under pressure. With a strong work ethic, attention to detail, and a true passion for animal care, you’ll help ensure our clinic runs smoothly and efficiently. If you’re ready to make a real difference in the lives of our furry patients and their families, we’d love to have you as part of our team!
What We Offer:
- An interesting, rewarding, and varied role in a dynamic environment.
- Access to a great support network within the VetPartners community.
- Employee Assistance Program to support your wellbeing.
- A work environment based on trust, respect, harmony, professionalism, and a strong focus on team support.
- Remuneration above the award rate, based on experience.
- Experience in a receptionist/client services role within a veterinary practice or medical environment is preferred. However, we are keen to hear from candidates with extensive customer service experience in other industries.
- Knowledge of RxWorks or ezyVet is an advantage, but training will be provided for the right candidate.
Essential Criteria:
- Cert IV or Equivalent
- Passionate and committed to providing excellent care for both our patients and clients.
- Exceptional communication skills with excellent written and spoken English.
- Proven experience in a strong customer service role, with a focus on engagement and delivering a positive client experience.
- A reliable, committed work ethic with a stable employment history.
- Motivated, with high emotional intelligence and energy levels.
- Intermediate to advanced computer skills in Word and Excel.
- Strong multitasking abilities and the ability to stay calm under pressure.
- A team player who can take direction and contribute to a positive working environment.
- Adaptable to change and open to new processes and procedures.
- Skilled in managing and engaging on social media platforms to enhance client interaction and engagement.
VetPartners is an equal opportunity employer and values diversity, which is key to our success. Whatever your identity and background, if this role sounds like you, we’d love to hear from you! Please feel free to email your resume and cover letter to: steph.dealmeida@vet.partners
Unfortunately, phone enquiries regarding the position cannot be answered. Please note that only shortlisted candidates will be contacted.
Kookaburra Veterinary Employment reserves the right to edit or omit any advertisement at our discretion. We take no responsibility for the accuracy of any advertisement shown and will not be liable for any damages of any kind arising under any circumstances.
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