Vet Nurses and other support staff
Positions Available in Industry & Non-Clinical Jobs
including Kennel/Cattery Attendants & other Animal Care
AdelaideVet, Eastern Suburbs Adelaide SA (posted 23rd June) Business Manager
Business Manager - Full Time
We are looking for the perfect Business Manager to join our amazing team at AdelaideVet!
AdelaideVet is a busy ASAV accredited small animal hospital based in the Eastern suburbs of Adelaide. We practice a high standard of veterinary medicine and client service, and all staff are supported by a large team of dedicated and professional people. We are part of the larger Adelaide Vet group of clinics around Adelaide which gives learning opportunities amongst our other sites and we, as a group, have a great passion for supporting continuing education.
About the role:
Working closely with the senior management team, the successful applicant will have exceptional business and people skills that influence and drive business performance and sustainability. You will have extensive experience in operational management, including managing strategic business initiatives and a strong analytical focus.
This role requires multi-management across our four busy clinics, the successful applicant will play a pivotal role in driving overall business performance to ensure outstanding customer service outcomes. Along with the ability to engage, lead, motivate and mentor teams, and build a strong organisational culture.
Relevant tertiary qualifications would be highly regarded along with experience in managing key functions including:
- Extensive experience in operational management ideally within a healthcare environment and vet industry
- Finance
- Organisational development
- Marketing
- Communications
- Business improvement
- Corporate governance that underpins a strong customer service and continuous improvement ethos
We pride ourselves on being a progressive and forward-thinking business that aims for continuous best practice. Applications are encouraged from proven leaders with a strategic approach who are enthusiastic about leading a high performing team.
What we can offer you:
- Paid parental leave
- Attractive remuneration
- Discounts on health insurance
- Employee Benefits Program
- Access to a large group of networks within VetPartners
Please Apply Online or by sending your CV to: chantelle.fernandes@vet.partners
PetSure (Australia) Pty Ltd, WA Remote (posted 21st June) Claims Officer
Claims Advisor – 12 month fixed term
About PetSure
Just as many of us now put pets at the centre of our lives, PetSure positions the welfare of pets at the heart of our business. As a pet insurance underwriter, administrator and fintech company through GapOnlyTM, we help provide a sense of security to almost half a million Australians and their pets.
Please click here to see photos! 
Why you’ll love working at PetSure
With a career at PetSure you’ll experience:
- Choose your balance – work from a combo of the home and office
- When onsite, our award-winning, purpose-built pet friendly office
- An inclusive and supportive culture that supports career development and flexibility, including our fully paid 18-week genderless parental leave policy
- Access to our wellbeing program which includes webinars, health checks, on site lunches and the occasional voucher if working from home
- Personal and professional development through our customised learning platform
- Paid leave for your birthday and an enrichment day (a day out of the office to support a cause or passion close to your heart)
- The assistance of our onsite Chief Dog Wrangler to help entertain your pooch with free parking on that day
- And because pets are at the heart of everything we do, your pet insurance is on us too
What you’ll do
Are you a qualified veterinary nurse? Want to spread your corporate wings and make an impact on Pet Insurance? We’re looking for passionate people to support our Pet Parents when they need it most
Specifically, as the Claims Advisor you will:
- Utilise your passion for animals to ensure a smooth process and positive claims experience for our customers, their pets and vets;
- Manage complex claims until completion
- Support and communicate with our customers via all mediums
- Collaborate with other areas of the business to ensure all claim decisions are made in a correct and timely manner;
- Use your veterinary nursing skills to make informed claims decisions
- Ensure the correct decision is made and communicated clearly on all claims
- Assist with delivery of our optimum GapOnly service through assessing these claims in real time, along with liaising with clinic staff and other GapOnly colleagues
- Take our customer experience to the next level in claims assessment and processing times
- Utilise your technical knowledge to provide advice to other areas of the business
What you’ll bring
- Pet parent or pet advocate
- Passionate about PetSure’s purpose
- Formal qualifications in vet nursing
- Clinical experience
- Demonstrated history of meeting performance baselines;
- Proven experience at developing and maintaining relationships with colleagues and customers
- Intermediate Microsoft office skills
Ready to chase your dream?
We'd love to hear from you! Send a copy of your cover letter and CV to careers@petsure.com.au
PetSure is an equal opportunity employer and encourages anyone who meets the role requirements to apply.
PetSure is a pet friendly environment and welcomes dogs and cats in the workplace. It is the policy of PetSure that all new employees consent to a background check.
PetSure (Australia) Pty Ltd, Chatswood, NSW (posted 21st June) Claims Officer
Claims Advisor – 12 month fixed term
About PetSure
Just as many of us now put pets at the centre of our lives, PetSure positions the welfare of pets at the heart of our business. As a pet insurance underwriter, administrator and fintech company through GapOnlyTM, we help provide a sense of security to almost half a million Australians and their pets.
Why you’ll love working at PetSure
With a career at PetSure you’ll experience:
- Choose your balance – work from a combo of the home and office
- When onsite, our award-winning, purpose-built pet friendly office
- An inclusive and supportive culture that supports career development and flexibility, including our fully paid 18-week genderless parental leave policy
- Access to our wellbeing program which includes webinars, health checks, on site lunches and the occasional voucher if working from home
- Personal and professional development through our customised learning platform
- Paid leave for your birthday and an enrichment day (a day out of the office to support a cause or passion close to your heart)
- The assistance of our onsite Chief Dog Wrangler to help entertain your pooch with free parking on that day
- And because pets are at the heart of everything we do, your pet insurance is on us too
What you’ll do
Are you a qualified veterinary nurse? Want to spread your corporate wings and make an impact on Pet Insurance? We’re looking for passionate people to support our Pet Parents when they need it most.
Specifically, as the Claims Advisor you will:
- Utilise your passion for animals to ensure a smooth process and positive claims experience for our customers, their pets and vets;
- Manage complex claims until completion
- Support and communicate with our customers via all mediums
- Collaborate with other areas of the business to ensure all claim decisions are made in a correct and timely manner;
- Use your veterinary nursing skills to make informed claims decisions
- Ensure the correct decision is made and communicated clearly on all claims
- Assist with delivery of our optimum GapOnly service through assessing these claims in real time, along with liaising with clinic staff and other GapOnly colleagues
- Take our customer experience to the next level in claims assessment and processing times
- Utilise your technical knowledge to provide advice to other areas of the business
What you’ll bring
- Pet parent or pet advocate
- Passionate about PetSure’s purpose
- Formal qualifications in vet nursing
- Clinical experience
- Demonstrated history of meeting performance baselines;
- Proven experience at developing and maintaining relationships with colleagues and customers
- Intermediate Microsoft office skills
Ready to chase your dream?
We'd love to hear from you! Send a copy of your cover letter and CV to careers@petsure.com.au
Apply Now.
PetSure is an equal opportunity employer and encourages anyone who meets the role requirements to apply.
PetSure is a pet friendly environment and welcomes dogs and cats in the workplace. It is the policy of PetSure that all new employees consent to a background check.
The University of Queensland, Gatton, QLD (posted 21st June)
SCHOOL OF VETERINARY SCIENCE, THE UNIVERSITY OF QUEENSLAND, GATTON, AUSTRALIA
Casual Tutors
The School of Veterinary Science, The University of Queensland, Gatton Campus has casual positions available for tutoring and teaching undergraduate veterinary science and veterinary technology students. The successful applicants will be veterinarians, or veterinary nurses/technicians. Postgraduate students in the veterinary fields or experienced tutors in preclinical disciplines are also encouraged to apply.
For advanced veterinary clinical skills training and clinical settings registration in Queensland, a minimum of three years’ clinical experience with demonstrable surgical skills and experience would be an asset. We are looking for experience in both small animal and large animal clinical activities as well as preclinical discipline tutors and teachers.
The practical and teaching skills we are looking for are:
- Husbandry procedures all species
- Clinical examination of large animals
- Clinical examination of small animals
- Small animal anaesthesia and general anaesthesia skills
- Animal reproduction and theriogenology
- Sheep, porcine and bovine theriogenology
- Preclinical animal reproduction lecturing and tutoring
- Surgical procedures
- Small animal
- Soft tissue,
- Small Animal desexing
- Large animal
- Preclinical teaching in foundational disciplines including anatomy and physiology
The school provides a structured paid Tutor Training Program (1 day). Mentoring and training by the discipline lead will be provided for successful applicants.
For surgery techniques, training and review of videos will need to be completed before engaging with the students in surgical practicals. This is to ensure the tutor has a clear understanding of the techniques and procedures being taught to students and to ensure that all tutors convey the same information to students. Practical classes typically run from 3 to 5 hours and will be primarily conducted in the school’s Clinical Studies Centre.
Classes take place in teaching weeks of both semesters. Typically this is from around the end of February to the end of May for semester one and from the end of July to the end of October for semester two.
For surgery skills Veterinarians interested in applying - contact Dr Steve Zedler on s.zedler@uq.edu.au
For animal reproduction and theriogenology - contact Dr Gry Boe-Hansen on g.boehansen@uq.edu.au
General enquiries to Dr Rachel Allavena r.allavena@uq.edu.au
Applications close: 4 July 2021
Job No: 514813
RSPCA Queensland, Dakabin, QLD (posted 8th June) Full Time Shelter Manager
SHELTER MANAGER
(FULL TIME – DAKABIN)
• Together We Change Lives •
The RSPCA Qld presents an exciting opportunity for an experienced, people oriented manager to lead the animal care, customer service and veterinary team at Dakabin Animal Care Centre. As RSPCA Qld’s largest Council-contracted regional animal care facility in the State, RSPCA Dakabin provides world-class animal sheltering services to close to 7,000 animals per annum (canines, felines, livestock) that have been seized, privately surrendered or found wandering (stray) across the Moreton Bay Regional Council (MBRC) districts.
In this fast-paced and challenging role, you will lead and mentor a busy, dynamic team, collaborate across multiple departments and be responsible for the overall operations of the RSPCA Animal Care Centre and Moreton Bay Regional Council Pound. The ability to work autonomously, lead a large team of ~30 and oversee a volunteer base of ~200, whilst being deeply passionate about animal welfare is essential.
You and your team will provide vital help to all creatures great and small by ensuring that the health and welfare needs of all animals in the care of RSPCA Dakabin and the Moreton Bay Regional Council Pound are met and are of the highest standards, as well supporting our personnel.
The successful applicant must be a strong collaborative leader with proven experience in operations, management and implementation of strategic and business plans.
In this role you will:
- Be responsible for the overall operations of the RSPCA Animal Care Centre and Moreton Bay Regional Council Pound at Dakabin
- Create a culture of inclusivity, collaboration and professionalism
- Report into and work closely with the Head of Shelters to implement short and long term strategic and operational business plans
- Inspire to help animals through coaching and development of a large team of 30 shelter, customer service and veterinary services staff and numerous volunteers
- Collaboratively and effectively communicate with stakeholders across multiple RSPCA and Moreton Bay Regional Council departments to ensure the best outcome for the animals in our care
- Build a positive rapport with internal and external stakeholders, including Moreton Bay Regional Council representatives, staff, volunteers, industry partners and the community
- Analyse reports and track animal and customer related trends and ensure successful operation of your animal care centre, furthermore to support routine monthly reporting requirements to Council (as a contractor, for accountability and transparency purposes) and RSPCA Head Office
- Oversee the health and care of animals in our care and provide animal care and husbandry duties, as required
- Co-ordinate and process RSPCA front line customer service activities such as animal adoptions, surrenders, requests for private euthanasia, retail sales, as required
- Assist Council with capital works planning, including sourcing of quotations and providing expert advice in conjunction with other key members of the RSPCA Qld team, as required
- Oversee the smooth running of RSPCA Dakabin social media channels and assist with responding to complex enquiries or complaints, as required
- Drive and co-ordinate shelter based educational and fundraising events such as the RSPCA Dakabin Open Day, Million Paws Walk, Microchipping Days, Cupcake Day - with the support of the shelter team and RSPCA Qld’s Events Team.
To be successful in this role, you will:
- Proven leadership and management capabilities, with a deep passion for animal welfare
- Solid understanding of operations and financial management, with strong commercial acumen
- Strong communication skills and the ability to develop authentic relationships
- Exceptional time management and the ability to manage competing priorities in a fast-paced environment
- A desire to coach and mentor team members to be the best they can be
- Ability to provide conflict resolution and problem solve
- High attention to detail, accurate data entry and records maintenance
- Strong computer literacy with experience with Microsoft Word, Excel and Powerpoint
- Experience in change management process and implementation
- Experience in animal shelters, veterinary or other animal industry is highly desirable
Experience and qualifications:
- Minimum of 3 years’ experience in a leadership and management role
- Minimum 2 years’ experience in an animal husbandry role (highly desirable)
- Physically fit and able to keep up with the physical demands of the job
- A qualification in an animal related industry or business management (highly desirable)
This is a full time hands-on position based at the Dakabin RSPCA Animal Care Centre working 40 hours per week.. Some weekend and afterhours work may be required.
How to apply:
Please send applications to rkumar@rspcaqld.org.au, using the position name and location as the subject.
You will need to include your CV and a cover letter outlining why you’re the best candidate for the role.
Puppies Australia, Gippsland, VIC (posted 3rd June)
Animal Attendant and Grooming Vacancies
Overview
We are a registered dog breeding facility in Gippsland (Wellington Shire) focusing on small companion dogs.
We have been around since 2015 and have a great group of team members and are looking to expand our team to continue the improvement of our facility and care of our dogs.
The Role:
- General care of animals
- General cleaning of housing
- Exercise and Enrichment
- Assist Vet when on site
- Feeding and observation of animals
- Grooming of animals if able
The successful candidate will have:
- Vet Nurse Qualification
- Strong interest in dog behaviour
- Good work ethic who does not require micromanagement
- Enthusiastic
We are looking for people who can live on site as well as live locally. Both casual and full time roles are available.
If this exciting opportunity is of interest to you, please forward your resume and cover letter to: management@puppies.com.au
Balmain Veterinary Hospital, Inner West Sydney, NSW (posted 31st May) Operations Manager
BALMAIN VETERINARY HOSPITAL
OPERATIONS MANAGER (maximum term contract)
Who are we?
Balmain Vet Hospital is a large, independently owned, Veterinary Hospital and Boutique Cat Hotel located in the heart of Balmain/Rozelle. We have been providing quality care for pets and their people for over 50 years and are a trusted business within our community. We have over 30 employees, including 9 veterinarians who practice the highest quality medicine and deliver the best service to our clients. We have a diverse and passionate team who genuinely enjoy working together and coming to work each day to deliver exceptional service in a fun and supportive environment.
What is the Role?
We are looking for a full time Operations Manager to cover parental leave for 6-month maximum term contract. However, at the end of the contract, there may be scope for ongoing work in a job sharing capacity for the right candidate.
Your day-to-day responsibilities include:
- Managing and leading the operations support team
- Facilitating the recruitment, selection and onboarding processes for the practice
- Developing and managing all monthly rostering systems
- Overseeing the inventory and stock management
- Financials – general invoicing and managing of accounts
- Develop and implement practice policies and processes as well as the ongoing continuous improvement that is required
We are looking for someone who has:
- Experience in an operations role (ideally in a medical field)
- People leadership experience with leading a team and managing all people related matters
- Excellent verbal and written communication as well as the ability to engage and manage stakeholders
- Experience with delivering projects to a deadline and demonstrates a high level of initiative
- Passion and loves working in a busy yet fun working environment
If you are interested in joining our team, please submit your resume along with a cover letter to Nathan Harris and Steve Cooney at bvhcareer@gmail.com.
You must have the right to legally live and work in Australia to apply for this job.
Applications from recruitment agencies will not be considered.
Only successful applicants will be contacted.
Sydney Veterinary Emergency & Specialists, Rosebery, NSW (posted 11th May) Billing Administrator
Billing Administrator - Full-time or Part-time - Sydney Veterinary Emergency and Specialists
Overview:
- Sydney Veterinary Emergency and Specialists is seeking a permanent Full-time or Part-time billing compliance administrator, with a veterinary nurse background.
We are:
- A state of the art, purpose-built, 1000 square meter emergency and referral veterinary hospital located in Rosebery.
You are:
- A veterinary nurse who is looking to decrease the physical side of the job while using their experience to keep track of account and billing.
Responsibilities and daily tasks:
Charging:
- Ensure that the services that are requested by the veterinarian are consistent with what is charged by reviewing the tax invoice, estimate and medical history
- Charging up any missed charges to patient tax invoice
- Monitor and report on all discounts applied
Medical record-keeping:
- Ensure that the services that are requested by the veterinarian are consistent with what is documented in the medical record by reviewing the tax invoice, estimate and medical history
- Send a copy of the estimate/consent form to all clients via email
Accounts:
- Prepare weekly and monthly summary accounts reports
- Chase clients who lapse on their payment plans
- Keep a record of payment plans and their agreed-upon terms
- Organise VetPay, ZipMoney, Ezidebit etc for clients
- Send accounts to debt collections as required
Reporting:
- Perform audits to ensure billing procedures follow the Organizations and regulatory guidelines. Report results back to department managers and work with the department to correct the process and implement solutions.
- Provide reports to Operations Manager on outstanding accounts, lapses in payments, required refunds, suggestions of debt collection
Protocols:
- Ensure that the services requested by the veterinarian are consistent hospital policies/protocol
- Participate and develop internal controls to target revenue recovery throughout the organization
Communications:
- Financial update to clients
- Answer client billing questions
- Obtain further deposits from clients as required
- Daily client callbacks
- Liaise with other staff members to obtain information pertaining to accounts and the maintenance of accounts
- Alerting operations manager to any discrepancies, unauthorised discounts, required refunds or anomalies found
Skills:
- Excellent communication skills that utilise empathy with clients while remaining true to our protocols
- Fastidious with a keen eye for detail
Preferred qualifications:
- Veterinary Nurse experience preferred!
- Minimum of 2 years clinical experience
- Auditing experience preferably with a veterinary, healthcare or insurance company is a plus
- Working knowledge of medical terminology, patient care services and medical record chart documentation
- Experience with Smartflow, OPENVPMS, and XERO desirable but not a must
Please apply online with your CV.
Please click here to see photos!
Kookaburra Veterinary Employment reserves the right to edit or omit any advertisement at our discretion. We take no responsibility for the accuracy of any advertisement shown and will not be liable for any damages of any kind arising under any circumstances.
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