Vet Nurses and other support staff
Veterinary Receptionist and Client Services Roles
Aura Veterinary Hospital, Baringa Sunshine Coast, QLD (posted 29th August) Receptionist
Veterinary Receptionist - Full Time
We are seeking a warm, professional experienced Veterinary receptionist to be our welcoming face of our dedicated team.
Our clinic is a purpose-built well equipped Fear Free clinic situated on the beautiful Sunshine Coast.
Job Role:
- Welcoming clients and their fur babies with genuine care & empathy
- Managing phones, bookings & client communications
- Supporting the veterinary team with administration tasks
- Assisting with smooth daily clinic operations
The perfect applicant needs to have:
- Previous experience in a veterinary clinic
- A friendly, compassionate communicator with strong organisational skills
- Some Veterinary nurse experience is highly desirable
- Passionate about providing an excellent client and patient experience
Why join us:
- Work in a supportive, team-focused environment
- Be part of a progressive, Fear Free clinic
- Enjoy variety in your role, with opportunities to grow your skills
If this sounds like you please send your CV & cover letter to Mandy Blackhall at: info@auravet.com.au
Macquarie Vet Hospital, North Ryde, NSW (posted 22nd August) Receptionist
We are seeking full time applicants with availability across extended hours on weekdays and a share of weekend reception duties at our thriving veterinary practice in North Ryde, and potentially across our other local-area sister clinics.
Are you an upbeat and caring person looking for a position in a dynamic clinic that practices the highest standards of care? Do you enjoy getting to know a lovely bunch of clients and their pets, and having a positive impact on their visits to us? We're looking for YOU!
The exciting part!
- All of our team members are Fear Free certified and if you’re not already, then we will pay to get you there!
- You’ll be offered a competitive salary package in line with experience
- You will be a respected, valued part of the team, central to the day-to-day running of the clinic
What we’ll need from you
- Ability to positively interact with clients and their pets, and maintain a welcoming and pleasant environment in reception
- Ability to answer phones, multitask, and prioritise tasks
- Ability to work as part of a team in a fast-paced setting
- Basic computer and admin skills
- Customer service experience preferred
Interested applicants can email nat@avclanecove.com.au with a cover letter and resume.
See macquarievets.com.au, 
and 
Potts Point Veterinary Hospital, Elizabeth Bay, Inner Sydney, NSW (posted 20th August) Receptionist
Our wonderful receptionist, who has been the friendly face and heartbeat of our front desk, is embarking on a new adventure and relocating to Perth. While we’ll miss her dearly, we’re thrilled for what lies ahead for her.
That means we’re now looking for someone equally amazing to join our team. If you or someone you know has a passion for people, a knack for organisation, and a love for creating a welcoming environment, we’d love to hear from you.
Come be part of something great.
Join Our Team at Potts Point Veterinary Hospital (Elizabeth Bay) as a Full-Time Receptionist.
Position: Full-Time Permanent Receptionist
Hours: Monday to Friday (No Regular Weekends or Out-of-Hours Duties)
Location: Potts Point (Elizabeth Bay), just one stop from Martin Place
Are you a compassionate professional with a love for animals and a commitment to exceptional customer service? Our bustling inner-city privately owned veterinary hospital in Potts Point (Elizabeth Bay) is looking for an enthusiastic and experienced receptionist to be the warm, professional first point of contact for our clients.
What You Bring:
- Experience in Administration and Customer Service: Ideally in a veterinary or medical setting, but extensive experience in other client-facing industries is also valued.
- Passion for Pets and People: A genuine love for animals and dedication to supporting their owners.
- Empathy and Precision: Professionalism, compassion, and attention to detail in a fast-paced, client-focused environment.
- Multi-Tasking Skills: Proven ability to manage multiple responsibilities, including busy phone lines, scheduling appointments, and administrative tasks.
- Self-Motivation and Initiative: A proactive attitude with the ability to work autonomously.
- Digital Literacy: Proficiency in using Word suite, canva, email, booking software, and handling daily banking tasks is essential.
- Creative Contribution: An interest in creating engaging social media content to showcase our team and services.
Key Responsibilities:
- Be the welcoming, professional first point of contact for clients and their pets.
- Maintain accurate, up-to-date client and patient records.
- Provide empathetic, friendly service while coordinating effectively with clients and staff.
- Manage scheduling and communication across a dynamic, busy practice.
Daily Duties (Include but Are Not Limited To):
- Greeting clients and managing patient check-ins with professionalism and warmth.
- Handling high volumes of phone calls, emails, and appointment bookings for multiple veterinarians.
- Assisting veterinarians and management with administrative support, including managing client records and insurance claims.
- Performing daily banking and reconciliations.
- Ensuring the reception area is clean, welcoming, and well-organised.
- Assisting clients with product purchases and unpacking stock deliveries.
- Hospital Social Media platform management
Perks & Benefits:
- Above-Award Wages: Reflecting your expertise and dedication.
- Supportive Team Culture: Become part of a friendly, close-knit team that values your contributions.
- Opportunities for Growth: Develop your skills and advance in a specialised, rewarding field.
Work Rights:
To be eligible for this role, you must have unrestricted work rights in Australia for the duration of your employment. Visa sponsorship is not available.
If you are organised, self-driven, and excited to make a difference in the lives of pets and their owners, we’d love to hear from you. Apply today to join a team that prides itself on empathy, efficiency, and excellence in veterinary care.
Please email: claire@pottspointvet.com.au
Take a virtual tour of our lovely hospital: www.pottspointvet.com.au
Crows Nest Animal Hospital, Crows Nest, NSW (posted 20th August) Receptionist
Veterinary Receptionist / Administration Assistant - Full Time
Join our dedicated team at Crows Nest Animal Hospital
Crows Nest Animal Hospital is seeking an experienced Veterinary Receptionist/Administration Assistant to join our friendly and professional team full-time. If you're passionate about delivering exceptional client care and thrive in a dynamic clinic environment, we'd love to hear from you.
What you'll do:
- Provide warm, professional service to clients and patients in person, over the phone, and via email.
- Build and maintain strong client relationships by assisting with enquiries and requests.
- Manage scheduling of appointments and procedures.
- Oversee daily administration tasks, including insurance claims, patient histories, and banking.
- Keep reception organised, welcoming, and efficient.
- Support workflow across the clinic, working collaboratively with the wider team.
- Handle key admin functions: recalls, ordering, stocktake, and insurance processes.
- Liaise with support office teams, including IT, to ensure smooth clinic operations.
What we're looking for:
- Exceptional communication skills, both written and verbal.
- A natural ability to connect with clients and build trust.
- Calm, compassionate, and professional under pressure.
- Highly organised, responsible, and self-motivated.
- A team player who values collaboration and respect.
Interested?
Please apply with your resume and cover letter to Elly: elly.robinson@crowsnestvet.com.au
We look forward to hearing from you!
Beach Street Veterinary Clinic, Frankston, South-East Melbourne, VIC (posted 20th August) Customer Service Respresentative
Customer Service Representative (Part-time)
Beach Street Veterinary Clinic is seeking a part-time customer service representative, with the potential for the position to become full time in 2026.
The role involves working shifts from 2pm to 8pm, as well as every second Saturday from 8:00am to 4:00pm. The position also requires availability to cover personal and annual leave as needed.
The team consists of professionals across multiple generations, including three full-time veterinarians, five part-time veterinarians, and eight nurses/receptionists.
The preferred candidate will have:
- Experience providing customer service
- Strong communication skills
- Professional appearance and demeanour
- Ability to manage high call volumes and remain composed under pressure
- A proactive, positive attitude
- Initiative and attention to detail
- Familiarity with Windows-based programs (training on RXworks provided) and Gmail
- Veterinary experience or industry knowledge (desirable but not required)
Responsibilities include:
- Greeting clients and their pets in a professional manner
- Answering multiple phone lines efficiently
- Managing bookings and triaging calls with support from other staff
- Handling reception duties such as emails, invoicing, payments, and multitasking
- Performing administrative tasks, including data entry
- Maintaining the cleanliness and order of the reception area
- Managing inventory
Interested candidates are invited to email a cover letter and resume to jb@bsvc.net, attention Mrs Jo Baker. For any questions, please email or call 03 9781 4499.
Vet HQ Double Bay, Sydney Eastern Suburbs, NSW (posted 19th August) Customer Service Respresentative
Full time - Customer Service Representative
Vet HQ is currently seeking an enthusiastic, motivated customer service representative to join our amazing team. One of our lovely receptionists is off to Vet School, so this unique opportunity has become available.
Vet HQ Double Bay is a privately owned practice, we also have a sister practice at Darlinghurst.
We offer the highest standard of patient care with a focus on offering our clients gold standard customer service. We are a progressive multi vet practice and we are looking for someone who is a confident and level headed professional and who is committed to the client and delivering a five-star customer service experience. This is an extremely important role as you are the clients first point of contact and the last.
At Vet HQ, we are committed to professional development and maintaining a positive culture so that we can continue to deliver gold standard service.
This role is 5 days per and may include an occasional Saturday.
We provide a positive work culture and live by our values which are;
Together we are more successful
Learn, grow, evolve
We communicate directly, honestly and empathetically
We do the best we can
We take ownership and we are the solution
We care about our pets, people and the planet
Skills and attributes:
- Exceptional time management and organisational skills
- The ability to handle high stress and busy situations
- The ability to multi task, have a high attention to detail as well as the ability to be productive during quiet times.
- Solutions focused
- A positive "can do" attitude.
- Have experience in a receptionist or client focused role.
- Experience in a veterinary or medical practice would be an asset
- Be a part of a dedicated team who take responsibility and share responsibility
- Experience in RX Works preferred (but not essential)
- Be familiar with Microsoft office programs
Key responsibilities include:
- Answering a multi-line phone system
- Scheduling appointments
- Providing premium customer service during patient arrivals and departure
- Maintaining patient records and client communications
- Financial transactions
What we can offer you:
- An opportunity to work with a fantastic high performing team
- Continuing education
- A caring environment that focuses on staff wellness.
- Corporate class pass membership
- Assess to Employee assistance program
- Excellent staff discount
If this sounds like the perfect role for you then please email: kate@vethq.com.au
We pay above award and salary is negotiable depending on experience.
Melville Animal Hospital, Southern Perth, WA (posted 15th August) Full Time Reception Nurse
Veterinary Nurse Receptionist (Full-Time, On-Site in Our Brand New Clinic!)
Start Date: Early November 2025
Are you a seasoned vet nurse with front-of-house flair, ready to take on a challenging, multi-faceted role? We’re expanding into our brand-new facility and seeking a full-time Veterinary Nurse Receptionist to help us shine.
What Makes This Role Outstanding
- Be First in Our New Space – Help us set up, shape, and thrive in our state-of-the-art clinic.
- This is a full-time, on-site role—no part-time adjustments. Managing reception duties.
What You’ll Do
- Greet clients and their pets with warmth, professionalism, and empathy.
- Manage phones, bookings, emails, payments, invoices, and client records.
- Provide veterinary nursing support: triage, basic patient care, assist with treatments, and clinic flow.
- Troubleshoot issues on the go—whether system glitches, scheduling snags, or client concerns.
- Uphold the clinic’s appearance and efficiency—everything from cleanliness to stocking inventory.
- Be the heartbeat of our clinic culture—positive, quick-thinking, and ready to help.
What We’re Looking For
- Multiple years of experience as a vet nurse receptionist—or in roles combining veterinary nursing & veterinary reception.
- Confident multitasker—able to seamlessly switch between answering phones, assisting with a patient, or calming an anxious client.
- Tech-savvy—with experience in RX Works and general computer fluency.
- Cheerful, composed under pressure, and solution-oriented.
- A team player with a passion for animals and people alike.
What We Can Offer
- Supportive culture: collaborative, animal-loving, and growth-minded.
- Competitive wages: tailored to experience.
- Career growth: potential to further develop in nursing, client services, or leadership.
- CPD and wellbeing support: we care for our team as much as our patients.
How to Apply
Think you’re a perfect match? We’d love to meet you!
Please send your resume and a short cover letter to Jodi Wilkes
jodiwilkes@melvet.com.au
See www.melvet.com.au, and
Vetwest Animal Hospitals, Perth, WA (posted 14th August) Customer Service Representative
CUSTOMER SERVICE REPRESENTATIVE – CALL CENTRE - WEST PERTH
Are you passionate about animals and love helping people? Vetpartners is looking for enthusiastic and experienced customer service professionals to join our friendly Central Reception team in our brand-new West Perth premises.
This is a fantastic opportunity to be part of a supportive, animal-loving environment where your communication skills and customer focus will make a real impact across multiple veterinary brands.
Why You'll Love This Role
This isn’t your average call centre job. Here’s what makes it special:
- You'll be supporting real people and their beloved pets, not pushing products or reading from scripts.
- You’ll work with a close-knit, friendly team who genuinely care about each other and the clients we support.
- You’ll be part of something bigger—backing the teams at Vetwest, One Cancer Care, Adelaide Vet and more.
- Every call is a chance to make someone’s day a little easier—and that’s something to feel proud of.
What You'll Be Doing
- Answering inbound calls and helping clients with bookings and enquiries
- Making outbound calls for appointment reminders and follow-ups
- Scheduling across multiple veterinary hospitals
- Managing email enquiries with empathy and professionalism
- Handling complaints with care and problem-solving skills
- Supporting with data entry and general admin tasks
Who You Are
We’re looking for empathetic, people-loving problem-solvers who:
- Have previous experience in customer service
- Are clear, confident communicators (especially on the phone)
- Are tech-savvy and great with detail
- Stay calm and compassionate under pressure
- Love working in a team and are always keen to learn
- Are reliable, adaptable, and take pride in doing a great job
Bonus points if you have experience in a veterinary, medical, or animal-related field!
What We Offer
- Full-time or part-time hours—your choice
- Flexible shifts between 7:00am and 5:30pm, Monday to Friday
- A stunning, brand-new office in West Perth
- A team that supports, celebrates, and laughs together
- Comprehensive training and genuine opportunities to grow
- 4 weeks annual leave + generous staff discounts
- Employee Assistance Program, Fitness Passport, and more perks
If you’re passionate about helping people, love animals, and want to be part of a workplace that feels good to walk into every day—we want to hear from you.
Apply now and help us support the teams that care for WA’s pets—one kind conversation at a time.
Please send your CVs to: shay.mashak@vetpartners.com.au
Vermont Village Veterinary Hospital, Eastern Melbourne, VIC (posted 8th August) Receptionist
Vermont Village Vet has an exceptional opportunity for a new Full-Time Receptionist to join our friendly and experienced veterinary team.
Our ideal candidate will have a veterinary nurse or medical reception background who enjoys all aspects of client care coordination. We are looking for a valuable contributor to the team who has a strong work focus and confident warm nature.
Benefits of Joining Us:
- Competitive hourly rate and benefits package.
- Supportive and collaborative team environment.
- Opportunities for career growth and development.
- Flexible working hours to suit your lifestyle.
- Staff discounts, including Health and Wellbeing benefits
- Employee Referral Bonus’
- Paid parental leave and return to work bonus
About You
- Exceptional communication and client care skills
- Demonstrated experience managing front of house priorities
- Excellent computer skills and thrives on coordinating efficiencies
- Confidence in practice management systems or booking/invoicing software
- Culture is important to us – big smiles, positive influencer and team player
- Veterinary experience or industry knowledge will be highly regarded
If you feel you meet the criteria and would love the opportunity to become part of our wonderful team, please click the ‘Apply Now’ button or send your cover letter and resume to shay.mashak@vetpartners.com.au
Greenvale Animal Hospital, Northern Melbourne (posted 8th August) Nurse / Receptionist
PART-TIME VETERINARY NURSE / RECEPTIONIST
Are you looking for a job that challenges you to be the best that you can be?
Would you describe yourself as reliable, caring and friendly with a great sense of humour?
Do you love to engage with people and their pets?
Would you like to be part of a team of friendly & supportive vets and nurses?
We need a part-time veterinary nurse/receptionist at our busy companion animal clinic. You will be supported by and working with a team of experienced vets and nurses.
The position is available immediately.
Requirements include:
- Friendly personality with exceptional communication skills
- Excellent presentation
- High attention to detail
- Enthusiastic and motivated
- Customer service experience preferred but not essential
Duties may include:
- Client interactions at reception
- Handling phone calls
- Financial transactions
- Stock control/ordering
- Patient care
- Specific nursing tasks (eg anaesthetic monitoring, surgery prep, assisting vets with patient diagnostics and treatment)
- Cleaning
- Puppy school
We are a Lincoln Institute Employer of Choice and regularly run team building/training exercises. We are also Stress-free Pets accredited
We can guarantee a well-stocked pantry, lovely clients, a great team and excellent pay. We have regular staff functions which we would love you to be a part of. We pride ourselves on staff development and would like to help you reach your full potential.
Our practice vision is:
“To support owners in providing the best life for their pets, so that they can live out their happiest and healthiest moments together, whilst maintaining a fun, supportive and respectful work environment.”
If this sounds like your kind of workplace, please send us your resume and contact details. Don’t forget to tell us why you are the right person for this position in your cover letter!
The role will require working shifts on Wednesday, Friday and Saturday mornings, with the potential for full time work in future.
Sam & Nicole Rooke
Greenvale Animal Hospital
Glen Iris Veterinary Hospital, Malvern, South-East Melbourne, VIC (posted 8th August) Receptionist
Full-Time Administrative and Medical Receptionist
Glen Iris Veterinary Hospital – Malvern, VIC
Glen Iris Veterinary Hospital is seeking an experienced, professional receptionist to join our dedicated team as the first point of contact for our valued clients and their pets—both in person and over the phone.
Located in Malvern, we are a busy small-animal veterinary clinic with a reputation for delivering exceptional care and service. We pride ourselves on our professionalism, compassion, and strong team culture.
About the Role
We’re looking for someone who can seamlessly integrate into our team and confidently manage a variety of administrative and clerical tasks in a fast-paced environment.
Key Responsibilities Include:
- Managing front desk duties including greeting clients and answering calls
- Responding to emails and distributing messages efficiently
- Liaising between clients and veterinarians to ensure smooth communication
- Handling client concerns and complaints professionally
- Maintaining clinic cleanliness and presentation
- Assisting with debt collection, account queries, and other administrative support for the Practice Manager
- Maintaining office checklists and inventory
- Supporting clinic social media efforts
What We’re Looking For:
The ideal candidate will have:
- Previous experience in a receptionist, front office, or similar role
- Proficiency with Gmail, Google Docs, and other web-based systems
- Strong written and verbal communication skills
- A professional attitude and appearance
- Experience using office equipment (phones, printers, etc.)
- The ability to multitask, prioritize, and stay organized under pressure
- A proactive and resourceful approach to problem-solving
Working Hours:
Shifts are rostered across our operating hours:
- Monday to Friday: 8:00am – 7:30pm
- Saturday: 9:00am – 3:00pm
Please note: This is a front-of-house role and does not include a pathway into veterinary nursing.
How to Apply
If you believe you’re the right fit for our team, please reach out to Elaine, our Practice Manager, by sending your resume to:
practicemanager@glenirisvethospital.com.au
Kantenna Park Veterinary Clinic, Park Ridge, Logan, QLD (posted 8th August) Receptionist
🐾 WE’RE HIRING: Veterinary Receptionist – Join Our Team! 🐾
📍 Location: Park Ridge, QLD
⏰ Part-Time / Full-Time (flexible for the right candidate)
🏥 Kantenna Park Veterinary Clinic
We’re on the lookout for a warm, organised, and proactive Veterinary Receptionist to be the face of our clinic and support our hardworking vet team. If you love animals and people in equal measure, can handle fast-paced days with a smile, and have strong admin or customer service skills, we want to hear from you.
What the role involves:
- Welcoming clients and their pets with kindness and professionalism
- Managing phone, email, and in-clinic bookings
- Processing payments and maintaining accurate client records
- Supporting the clinical team with daily operations
- Keeping reception and waiting areas clean and calm
- Educating clients on basic pet care, services, and appointments
We’re looking for someone who:
- Has experience in reception, customer service, or admin (vet clinic experience is a bonus, not a must)
- Is confident using computers and veterinary software (we use IDEXX Neo, e.g., RxWorks, EzyVet])
- Communicates clearly, respectfully, and calmly – especially under pressure
- Can multitask and stay cool during busy times
- Loves animals and is comfortable around all species
- Has a genuine interest in the veterinary industry
What we offer:
- Supportive team environment with great people and pets
- On-the-job training with potential to grow in the clinic
- Staff discounts and access to veterinary care
- A chance to make a real difference every day
🐶🐱 We’re not just a team, we’re a tight-knit crew that looks after each other (and the animals we care for). If this sounds like the right fit, apply now!
📧 Send your resume and a short cover letter to: sharyn@kpvet.com.au
📞 Questions? Call us on 07 3297 1005
Kings Road Veterinary Surgery, Hyde Park,Townsville, QLD (posted 8th August) Receptionist
Veterinary Receptionist – Full Time/Part-Time
About us:
We are a passionate, easy-going veterinary team in beautiful Townsville, delivering top-notch care for our furry friends. From soft tissue and orthopaedic surgeries to dentals, ultrasounds and more—we’ve got the gear, the skills, and the drive for excellence.
Our days start with a morning catch-up, are powered by snacks, and every birthday comes with cake! We’re a fun, social bunch who love a laugh, catch up outside of work, and live life to the fullest in beautiful Far North Queensland. With no set weekend work or after-hours responsibilities, you can enjoy a true work-life balance!
We’re on the lookout for a hard-working legend with great banter. If you are passionate about high standard veterinary care and great company, we’d love to meet you!
We are currently seeking a Veterinary Receptionist to join our wonderful team on a full-time basis (or part-time – we are flexible for the right candidate). Our receptionist is the first point of contact for all our valued clients so providing a high-quality client experience in person and over the phone is of the utmost importance to us. This is a fantastic opportunity for a star receptionist that is keen to work in a fast-paced yet rewarding atmosphere with a remarkable team.
Our Ideal Candidate:
- Previous experience in a customer facing and/or reception role within the animal industry/ clinic environment preferred
- Someone that has exceptional communication skills to build relationships with our clients.
- An empathetic, caring person that always advocates for their patients.
- A person that will work well within our tight-knit team but that is also self-motivated and capable of working unsupervised.
- An eye for detail, a good work ethic and a willingness to keep learning and improving both themselves and the practice.
- The ability to manage a busy appointment schedule & assist with reception administration tasks.
What’s on offer:
- Friendship, challenge, support, fun, diversity, and satisfaction
- Stable and permanent position
- Birthday cake of your choosing on your birthday!!
- Mental Health & Wellbeing are a priority, and we understand that work life balance is vital. Vets Central are accredited in being recognised as a ‘Skilled Mental Health First Aid®’ workplace
- Flare HR Perks & discounts on everyday expenses including groceries, electronics, entertainment, fuel, restaurants, fashion brands and more
- We have a remarkable team of passionate, dedicated vets & nurses who will always have your back and are ready to assist when needed
- Access to a wide support network with like-minded professionals
Ready to be part of a passionate, friendly team that truly loves what they do? Click HERE to apply and start your next exciting chapter with us!
Please see our clinic website to find out more about us: https://kingsroadvetsurgery.com.au/
Rockdale Veterinary Hospital, Southern Sydney (posted 8th August) Receptionist
Part-Time Veterinary Receptionist – Family Friendly Hours
Join a kind and dedicated team striving for the best in pet and client care.
Are you a warm, organised, and upbeat person who loves animals and enjoys helping people? We’re looking for a part-time receptionist to join our friendly team and support the smooth running of our busy veterinary clinic.
About the Role:
This role includes a mix of front desk and administrative tasks:
- Greeting clients and their pets with a friendly, calm approach
- Answering phone calls and responding to emails
- Processing payments and managing bookings
- Assisting with day-to-day administrative duties to support the veterinary team
Why Join Us?
- All team members are Fear Free Certified – and if you’re not yet, we’ll cover the cost of your training!
- Enjoy a competitive salary based on your experience
- Be a respected and valued part of a supportive team that puts patients and people first
- Work family-friendly hours – perfect for school runs or work-life balance
What We’re Looking For:
- Part-time availability on weekdays from 9:30am to 2:30pm
- A positive, caring attitude and strong communication skills
- Excellent attention to detail and a willingness to learn
- Previous reception or veterinary clinic experience is a bonus, but not essential
Opportunities to expand hours may be available in future.
Ready to Join Us?
We’d love to hear from you! Please send your application to Rob at rob@rockdalevets.com.au
Lort Smith Animal Hospital Campbellfield, Melbourne North VIC (posted 8th August) Veterinary Receptionist
Veterinary Receptionist
Join a friendly team in a modern facility, making a daily difference to the lives of animals and people in a veterinary receptionist role.
About Us
At Lort Smith, we’ve been providing accessible veterinary care to Melbourne’s people and their animals since 1936. We believe in the profound value of the human–animal bond and remain deeply committed to protecting it. When you join Lort Smith, you become part of a purpose-driven team that champions empathy, community, and the wellbeing of animals and the people who care for them.
About the role
At our Campbellfield Clinic and Adoption Centre you will enjoy all the benefits of working a contemporary facility specifically designed to optimise animal health and wellbeing. You will work with a wonderful group of nurses and vets delivering high quality, affordable animal care to all members of the community.
We offer quality general practice veterinary services and animal adoption centre, in a purpose-built facility designed to optimise animal health and wellbeing based on fear free principles.
Responsibilities
- Greeting and assisting our clients and their pets upon arrival to the clinic
- Triage of patients over the phone, and upon arrival
- Collaborate, and communicate with the team to meet customer needs
- Handle all calls in a timely, and professional manner
- Provide appropriate and accurate solutions to client enquiries
- Ensure appointments are appropriately booked, managed and confirmed.
- Ensure all clients are aware of fees at the time of booking
- Educate clients about financial assistance they may be able to access
- Banking and other administrative reception duties
- Ensure the start and end of day checklists are completed
- Maintain a clean, fear-free and positive waiting room
What you bring
- Formal qualifications in Veterinary Nursing – Bachelor of Nursing or Certificate IV Veterinary Nursing
- Minimum of 2 years customer service experience in a busy veterinary clinic or hospital
- Experience using veterinary booking systems
- Strong customer focus - demonstrated understanding of customer expectations and needs
- High emotional intelligence and self-awareness
- Excellent written and verbal communication skills
- Computer literacy and navigation skills
- Ability to manage competing priorities in a fast-paced environment.
- Ability to triage independently and manage patients concurrently.
- Advanced problem-solving and conflict resolution skills
- Proven ability to work both autonomously and as part of a team
- Not afraid of challenges and are comfortable learning new systems and processes
What we offer
- Outstanding support from a highly skilled team
- Wellbeing support and highly regarded EAP
- Interesting and diverse caseloads – it’s never boring
- Access to our own high-quality equipment
- Discounts on veterinary treatment, products and pet insurance
- Pet friendly policies
This role is being offered as full-time (Monday-Friday). If you have more than 2 years’ customer service experience in a busy veterinary clinic or hospital and you satisfy the above criteria, then please apply directly via the job ad.
To learn more about Lort Smith and the work we do, please visit: www.lortsmith.com or look us up on Instagram.
Contact us via careers@lortsmith.com if you'd like us to send you a position description.
If you are excited about the prospect of joining our team and making a difference, please apply directly to careers@lortsmith.com with Veterinary Receptionist (Campbellfield) in the Subject line.
Lort Smith is a great place to work. We are an equal opportunity employer and actively support workplace diversity, equity and inclusion.
Kippax Veterinary Hospital, Holt ACT (posted 4th August) Receptionist
Kippax Veterinary Hospital are excited to offer a fulltime receptionist position with the potential for nursing within that role for the right individual. We are looking for an experienced, bubbly, outgoing and approachable individual who can work in a high paced environment. Previous experience in the industry and leadership skills would be favourable. You will be apart of a wonderful front of house team who strive to ensure that all our clients and their pets are taken care of in alignment with our 'Care with Kindness' core values.
To apply the candidate will have the below set of skills;
- Veterinary reception experience
- Great communication skills
- A can-do attitude
- Ability to work in a fast paced environment
- Ability to multi-task
- Thrive in a team environment
- Professionalism
- A love for animals
- Compassion towards owners and their pets
The ideal candidate may also have;
- Experience in leadership
- Great initiative
Kippax Veterinary Hospital is an ASAVA Hospital of Excellence and we pride ourselves on providing a wide variety of services; from routine health care to complex surgical, dental and hospital/emergency treatments.
Kippax is thrilled to be apart of the CPG (Capital Paws Group) which consists of 11 other vet clinics in Canberra and NSW, whilst still being proudly privately owned. We also work alongside the Brindabella Veterinary Referral Services (BVRS) within the KVH building to provide our patients with access to specialist services.
We are also very proud to have been the first practice in Canberra to become an AVA employer of choice. We are still one of only five practices in Canberra to be able to advertise this achievement.
What the job entails:
- Greeting and assisting our clients and their pets on arrival to the clinic
- Phone triage of urgent and emergency patients
- First point of contact for our clients
- Handling enquiries
- Banking and other administrative duties
- Communication with the veterinarians and nursing team throughout the day regarding patients
- Ensuring the booking system is up to date, scheduling appointments and surgeries
- Maintaining a clean and sanitary environment and work space
What KVH can offer:
- A complete induction and onboarding process
- AVA employer of choice
- A safe, happy and empathetic environment
- Fully equipped hospital with varied caseloads
- A friendly and supportive team
- High staff retention rates
- Mental health support and our own EAP services
- Social activities
- Further education and support of growth
- Ongoing training opportunities
- A great work-life balance
To apply, please email carlaf@kippaxvet.com.au.
Find out more about us on and
Redlands Veterinary Clinic, Thornlands, Redlands Coast QLD (posted 1st August) Receptionist
Redlands Veterinary Clinic is Hiring – Veterinary Receptionist/Client Care Superstar
We are searching for another superstar Veterinary receptionist/Client Care representative to join our amazing team! We are looking for an experienced (preferred) team member, who has a high level of care and attention, exceptional client care and a fun, down to earth personality.
Ideally, the perfect candidate will be happy to work autonomously in a busy and fast paced clinic but also be equally as excited to be part of a wonderful close-knit team, and who doesn't mind a bit of a sing a long in the hospital. We have dedicated receptionists, and dedicated nursing teams here at REDVET– but are also open to someone who would like to do a bit of both, or someone who wants to stick with what they do best – focus on our amazing clients experience.
Like most clinics, we are busy – and not your normal GP vet clinic. We do it all here and see all creatures great and small so no two days are ever the same. We also have a wonderful team environment that we work very hard to ensure remains part of our core clinic, and the reason we do what we do – for the love of it!
Experience is highly regarded, as we would love to have someone that is ready for that next stage of their veterinary career and to see a diverse and ever changing case load, whilst still having fun and enjoyment along the way.
This position is available for an immediate start and we can be flexible around the number of hours – whether it be full time/part time or casual.
What can we offer you?
- A wonderful, supportive and super fun team environment
- Experience! We have been here for over 40 years, so you get the chance to learn from the best!
- A diverse and always changing case load – no two days are the same, and we see all creatures great and small as well as anything from routine spays to cytsotomys to orthopaedic and emergency work.
- Flexibility – a happy team is a productive team and we try to work in with you to ensure a great work/life balance
- A team environment – we have a 'fun committee' who plans team social events and lunches, team reward dinners and parties, tuckshop and fun scrub Fridays and we try to make this at times stressful job be as fun and rewarding as it should be.
- Ongoing education – we want to invest in you and ensure you stay up to date with the every changing education available
- Family feel – we are one of the few non-corporate family practices left in our area – we love our REDVET family
- State of the art equipment – we have every toy or gadget you could possibly want and we are constantly adding new ones – we are also about to commence an exciting new hospital build
What our ideal candidate would bring:
- A fun, positive and dedicated individual wanting to deliver gold standard veterinary care and outstanding service to our patients
- Veterinary clinic experience or pet care experience preferred
- Enjoy a fast paced environment, and be able to work both as part of our team and individually
- A good level of knowledge in all aspects animal care
- Preventative health knowledge and some animal handling skills
- Reliability and flexibility and availability – anything can happen in this industry and sometimes we need to be able to adapt and thrive
- Love of all things organised and clean
- Customer centric focus – we love our clients and want to ensure they feel like they are part of our family as well.
Check out our Facebook at www.facebook.com/redlandsveterinaryclinic/ or on Instagram @redlandsvetclinic for more information.
If this sounds like your perfect role, please email your role of interest to admin@redlandsvetclinic.com.au ATT: Abbey Lovell or call 0411794124.
Coomera Springs Vet Surgery, Gold Coast (posted 30th July) Receptionist
Veterinary Receptionist
- Permanent part-time opportunity
- Work alongside an amazing team
- Access to our VC Learning Academy - online learning portal
About us:
Coomera Springs Veterinary Surgery is a well-established veterinary clinic on the northern end of the Gold Coast. We offer a full suite of services and are one of only a few clinics in Southeast QLD to boast a truly diverse client base including but not limited to cats, dogs, guinea pigs, goats, alpacas, birds and reptiles. Our goal is to provide a high standard of individualized and compassionate care to all our patients in an environment that is fast paced and focused on continuing education. We pride ourselves on providing an enjoyable, supportive, and balanced workplace. We don't work on public holidays or Sundays and even get a few weeks off over Christmas!
The Opportunity:
We are currently seeking an experienced Veterinary Receptionist to join our wonderful team on a part-time basis (on average around 27 hours per week)! Our receptionist is the first point of contact for all our valued clients so providing a high-quality client experience in person and over the phone is of the utmost importance to us. This is a fantastic opportunity for a star receptionist that is keen to work in a fast-paced yet rewarding atmosphere with a remarkable team.
Key Responsibilities:
- Deliver outstanding client care and customer service to all clients and their pets.
- Responding to customer enquiries.
- Be involved in triaging for our emergency clients.
- Scheduling appointments and procedures for multiple veterinarians.
- Updating clients on their pet’s progress.
Requirements:
- Proven experience in a busy receptionist role within the Veterinary industry is required.
- An ability to handle a high volume, fast paced environment.
- Exceptional communication skills to build relationships with our clients.
- Exceptional time management skills and an ability to prioritise your work.
- An ability to work independently and as part of a team.
- A friendly, easy-going nature and the ability to work both independently and as part of a team.
- Available to work Mondays, Tuesdays and Fridays and join a rotating Saturday roster (where we are only open from 8am-12:30pm!).
What we can offer you:
- Fantastic work/life balance.
- Amazing location and state of the art practice facilities.
- Novated vehicle leasing options.
- Alongside Paid Parental Leave, we offer Paid Purrental leave for you to care for and introduce a new furry family member.
- Personal Wellness – through our Employee Assistance Program (EAP).
- Flare HR Perks & discounts on everyday expenses including groceries, electronics, entertainment, fuel, restaurants, fashion brands and more.
- Work with an awesome team and clients – we pride ourselves on our staff-client relationships.
To Apply:
For further information, email: careers@vetscentral.com.au
Or call our Careers Team on 0458 439 613
Nexus Emergency Vet Hospital, Malvern, Inner South Adelaide SA (posted 29th July) Pet Family Liaison
Pet Family Liaison
Positions Available - Full-Time, Part-Time, and Casual
Brand New Hospital Opening early October 2025
Join Our Emergency Veterinary Hospital Team and Make a Difference
At Nexus Emergency Vet Hospital, we are seeking compassionate and emotionally intelligent Pet Family Liaisons (Client Services Representatives) to become the welcoming face and grounding presence of our emergency team. This is so much more than a receptionist role — it’s a chance to be part of a veterinary hospital built on trust, transparency, and the deep understanding that the bond between pets and their families is truly special.
As the first person a worried pet parent meets, you will play a critical role in shaping how families experience our hospital. With our open-concept design, you won’t be tucked behind a desk — you may be the one walking a client into the ICU, standing by their side while our team performs life-saving interventions, or offering comfort in the most vulnerable of moments. Your presence, words, and actions will lay the foundation for everything that follows.
If you are a warm communicator, emotionally resilient, and ready to help build something meaningful from the ground up, we want to hear from you.
Why Nexus?
- Work/Life Harmony: Enjoy supportive leave policies, flexible rosters tailored to real life, and a workplace that genuinely values your mental well-being.
- Career Growth and Influence: We’re committed to your growth – including training in medical knowledge and workflow development. As a founding team member, you will also contribute to the design of hospital systems, workflows, and culture.
- A Culture of Care and Collaboration: We are a family-owned hospital with a people-first philosophy. When the hospital thrives, we all thrive — and we celebrate our team in meaningful ways, big and small.
- High-Quality Medicine: You’ll be surrounded by a passionate clinical team committed to excellence. Our care is backed by regular teaching rounds, 24/7 access to critical care specialists, and support across various specialties.
- Innovation at the Forefront: We use Apple-based systems, tap-to-pay iPhones, and EzyVet software to streamline workflows and create a seamless client experience. We also embrace the use of artificial intelligence to support efficient, high-quality care. Our tech is thoughtfully chosen to make your job easier and our hospital smarter.
Your Responsibilities Will Include:
- Client communication: Answer phones, greet clients, and provide accurate, empathetic information. You’ll often be the first and last person a pet parent interacts with.
- Administrative support: Process payments, manage client records, and ensure smooth front desk operations.
- Client care during crisis: Provide compassionate, hands-on support during high-stress situations. This includes walking clients into treatment areas and being present during emergencies.
- Hospital navigation: Direct and guide clients through the hospital — especially important in our open-concept space.
- Triage and medical understanding: Receive training in basic medical concepts and phone triage to better assist both clients and the clinical team.
- Operational support: Help with stock, supplies, cleanliness, and general hospital communications.
- Team contribution: Collaborate on workflow development, help improve client interactions, and bring ideas to shape the future of Nexus.
- Other duties as needed: As a startup, flexibility and initiative are key!
We’re Looking for Team Members Who:
- Resonate with Our Mission: You understand and honour the human-animal bond and want to work somewhere that does the same.
- Embrace Compassion: You bring warmth and empathy to every interaction — especially when emotions are high.
- Communicate Clearly and Kindly: You believe in transparency and open communication with both clients and colleagues.
- Thrive in a Fast-Paced Environment: You’re adaptable, resilient, and maintain grace under pressure.
- Have a Passion for Excellence: You take pride in delivering outstanding service and are always looking for ways to improve.
- Bring the Right Experience:
- Minimum 1 year in a client services or reception role in a veterinary or medical setting
- Strong administrative and organizational skills
- Excellent interpersonal and communication abilities
- Experience with EzyVet. This is preferred but not required — training will be provided for the right candidate.
Apply Now
To be part of something extraordinary, please send your resume and a short cover letter to Jaclyn Gosliga at careers@nevh.com.au
We can’t wait to meet the next person who will help our clients feel safe, heard, and supported — from the very first hello.
Vetwest Animal Hospitals, Osborne Park WA (posted 28th July) Client Contact Centre Supervisor
Client Contact Centre Supervisor
Join a team that’s passionate about pets, people, and exceptional service.
At VetPartners, we believe in making a difference—one call, one conversation, one pet at a time. Our Client Contact Centre is the heart of our connection with pet owners across One Cancer Care, Best for Pet, Vetwest Animal Hospitals, and Adelaide Vet. We’re looking for a Client Contact Centre Supervisor who’s ready to lead with empathy, drive performance, and elevate the client experience.
What You’ll Do:
As a hands-on leader, you’ll guide a small, dedicated team of customer service professionals, ensuring every client interaction—whether by phone or email—is warm, helpful, and memorable. You’ll manage both inbound and outbound communications, resolve enquiries, and champion a culture of care and excellence.
Your Key Responsibilities:
- Lead & Inspire: Mentor and coach your team to deliver outstanding service every day.
- Client Care: Call answering, handle escalations and ensure every client feels heard and supported.
- Quality Focus: Monitor interactions and uphold high service standards.
- Training & Development: Empower your team with the tools and knowledge to succeed.
- Performance & Reporting: Track KPIs and share insights with leadership.
- Continuous Improvement: Identify opportunities to streamline processes and enhance satisfaction.
- Collaboration: Be the bridge between the contact centre and other departments.
What You’ll Bring:
- Proven experience in a supervisory or leadership role within a contact centre or customer service setting.
- Excellent communication and interpersonal skills.
- A proactive, solutions-focused mindset.
- A genuine passion for client service.
- Veterinary industry knowledge is a bonus—but not essential.
Why Join Us?
- Competitive salary based on experience
- Full-time role with flexible hours (38 hrs/week)
- 4 weeks annual leave
- Ongoing professional development
- Access to Employee Assistance Program (EAP)
- Generous staff discounts
- A supportive, inclusive, and caring team culture
Ready to Lead with Heart?
If you're a motivated leader who thrives in a fast-paced, client-focused environment, we’d love to hear from you. Send your resume and cover letter to shay.mashak@vetpartners.com.au or call 1800 VET JOB to learn more.
Berwick Clyde Vet, Clyde North, South East Melbourne VIC (posted 22nd July) Client Services Rep / Receptionist
Client Services Representative / Receptionist (Full-Time)
At Berwick Clyde Vet, our mission is to create a work environment that supports and empowers you to help you realise your potential and thrive in your role so that you can provide the best possible care to humans and their cherished pets.
Here’s who we’re looking for…
We need a talented Client Services Representative, with core experience in reception, who is looking for the next step in their client service career.
You are the ideal candidate if:
- You have at least 2 years of professional experience as a receptionist in a veterinary setting
- Previous experience as a veterinary nurse
- For you, being at reception and serving people is not just a job - it’s a calling!
- You understand the importance of building trusting relationships with clients and values providing excellent care.
- You have exceptional interpersonal skills to interact with clients and are passionate about building connections,
- You have the ability to communicate professionally and empathetically with clients and team members alike
- You are willing to work in a fast-paced environment, in a closely-knit team.
- You demonstrate flexibility in adopting new ways of doing things and an eagerness to develop professionally.
- You are open to giving and receiving constructive feedback, to continually learn and grow.
- You are resilient, adaptable, and courageous to embrace new challenges because you understand that growth happens outside of your comfort zone.
- You demonstrate as much respect and care for our clients as you extend to their animals.
- You are keen as a bean!
Does this sound like you? If so, we’d love to hear from you. Apply today (details below)!
Here’s what being a Client Services Representative at Berwick Clyde Vet is like…
As part of our exceptional team, you will…
- Be the first point of call for all client enquiries.
- Make lasting relationships with people and their pets so that they keep coming back.
- Have an exceptional phone manner and proficient computer software skills.
- Possess an eye for detail and a good memory for faces and names.
- Provide rock star service from the moment people and their pets walk through the door – training provided.
- Learn to triage during emergency situations (training provided to help you do this)
- Provide expert animal health advice to a fabulous and loyal clientele (training provided to help you do this)
- Perform administrative work that keeps the clinic ticking along like a well-oiled machine.
- Operate in a custom-built clinic that is equipped to provide the best in veterinary care (including being a cat accredited clinic)
- Have the space to exercise your judgement, but also the support you need to provide the best possible care.
- Have access to exceptional personal and professional development opportunities
- Work in an environment in which everyone has a voice and opportunity to have a real input on how the clinic grows and operates.
- A healthy work culture founded on the values of Growth, Trust, Respect, and Professionalism
- An organisational psychologist dedicated to supporting the team to do their best.
Who you’ll be working with…
The Berwick Clyde Vet Clinic is the result of two experienced vets who dreamt of creating an environment that enables everyone to thrive. Dr. Kunal and Dr. Alina envisioned a workplace that not only provides excellent care to animals, but also provides a work culture that empowers each member of the team to feel and be their very best.
Lynbrook Vet opened its doors in November 2018 and has since amassed a loyal base of over 4500 clients and continues to grow. Lynbrook Vet’s sister clinic Berwick Clyde Vet opened in October 2023 and already has the great culture established at Lynbrook Vet over the last 6 years.
The clients at Berwick Clyde Vet are served by an incredible team of 10 superstars who consistently provide outstanding care resulting in more than 100 five-star reviews on Google within 12 months of opening. This success is due to the passion, hard work, and dedication of our team, who also believe in and maintain the culture of growth, respect, trust, and professionalism.
Joining this clinic will provide an opportunity to work with a fantastic team that is united in supporting one another so that each of us can in turn provide exceptional service to our patients and clients.
Don’t just take our word for it - listen to what our team members at our sister clinic Lynbrook Vet have to say about working here.
Hear why our team loves working at our sister clinic Lynbrook Vet
Would you like to get to know us better?
Have a gander at our Website, Facebook and Instagram accounts to meet some of our team and get a glimpse of the great work we do.
How to apply…
You’ll need to email us your resume and cover letter telling us what would make you a fantastic addition to the Berwick Clyde Vet team. Submit your application to careers@lynbrookvet.com.au with ‘Receptionist Application’ in your Subject Heading.
We look forward to hearing from you!
Gladesville Veterinary Hospital, Lower North Shore Sydney (posted 21st July) Lead Receptionist
Lead Receptionist – Gladesville Veterinary Hospital
Be the Heart of Our Front Desk and the Leader of Our Reception Team
Are you an experienced veterinary receptionist looking to take the next step in your career? Gladesville Veterinary Hospital is looking for a warm, organised, and proactive Lead Receptionist to oversee our reception operations, support our client service team, and work closely with the clinical leadership group to make our workflows more effective and our client experience even stronger.
About the Role
As Lead Receptionist, you will take on a dual responsibility: managing the daily duties of a receptionist while also serving as the point person for the reception team. You will:
- Act as the Driver of the Day – our daily workflow coordinator and team motivator
- Provide daily support and leadership to the reception team
- Be the first point of contact for day-to-day issues or queries, before they escalate to the Practice Manager
- Collaborate with the Practice Manager, Lead Vet, and Head Nurses to refine systems, checklists, and procedures
- Troubleshoot daily challenges and ensure the smooth running of the reception area
- Deliver outstanding client service to pet owners and their animals
Who You’ll Work With
You will join a supportive and friendly team of veterinarians, nurses, animal attendants and fellow receptionists, all working together to provide exceptional care. This role works closely with the Practice Manager and broader leadership team, with real opportunity to contribute to team culture and operational improvements.
Please click here to see photos! 
Key Responsibilities
- Oversee and support the day’s appointment schedule and reception team workflow
- Ensure a consistently high level of client service at the front desk and over the phone
- Mentor and train new receptionists to VetPartners standards
- Assist with reception team rostering, performance check-ins, and ongoing development
- Take the lead in updating and maintaining protocols, templates, and communications tools
- Liaise closely with the clinical team to maintain smooth patient transitions and effective communication
Essential Skills & Experience
- Previous experience in a veterinary reception or comparable healthcare customer service role
- Strong organisational and time management skills
- Confidence in leading a small team and managing day-to-day operational issues
- High-level interpersonal and communication skills
- Ability to remain calm, professional, and solutions-focused under pressure
- Familiarity with veterinary practice management software (e.g., RxWorks or similar)
- A genuine passion for helping people and animals
What We Offer
- A pivotal role in a respected, long-standing veterinary hospital
- The chance to make a real impact on team culture and client satisfaction
- Career development opportunities and leadership mentoring
- Access to continuing education and training resources
- Staff discounts on veterinary services and products
- A supportive and values-driven work environment
Location: Gladesville, NSW
Position Type: Full-time
Start Date: Negotiable
Apply Now
If you're ready to take the next step in your veterinary reception career and lead with purpose, we’d love to hear from you. Submit your application and join a team that values both leadership and compassion by emailing Emily on emily.mcclelland@gladesvillevet.com.au
Southern Animal Health, Cheltenham, South-East Melbourne, VIC (posted 16th July) Reception Nurse
Veterinary Nurse and Receptionist Position
About the role
Southern Animal Health is seeking an Veterinary Nurse and Receptionist to join our team in Cheltenham, Victoria. This is a full-time position that will play a crucial role in providing high-quality care and customer service to our clients and their beloved pets.
What you'll be doing
- Assisting veterinarians with medical procedures and patient care
- Performing various nursing duties, including administering medication, monitoring patients, placing IV catheters, taking bloods, pre- and post-operative care, animal pathology, emergency care and critical care and maintaining a clean and organised treatment area
- Handling client inquiries and bookings in a friendly and professional manner
- Managing the reception area, including answering phone calls, greeting clients, and processing payments
- Maintaining accurate patient records and schedule and coordinating the flow of information between the veterinary and nursing teams
- Coordinate surgical schedules by allocating procedures to vets and providing estimated timeframes to the team
- Manage hospital admissions and discharges, ensuring thorough communication with clients and seamless patient transitions
- Promoting the health and wellbeing of our animal patients through client education and support
- General administration duties and associated tasks
- Along with the wider nursing team, oversee social media management, including content creation, scheduling, and engagement to support clinic visibility and client communication.
What we're looking for
- A minimum of 1 year of customer service experience, ideally in a veterinary or animal-related setting
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients, veterinarians, and team members
- Strong organisational and multitasking abilities, with a keen eye for detail
- A genuine passion for animal welfare and a commitment to providing the highest standard of care
- Flexibility in shift changes (when needed), weekend and public holiday availability
What we offer
- Opportunity for further training and professional development
- A supportive and collaborative work environment
- Employee assistance program and wellness initiatives
- Discounted veterinary services for your own pets
About us
Southern Animal Health is a well-established and respected veterinary practice that has been serving the Cheltenham community for over 15 years. We are committed to providing exceptional veterinary care and customer service, and we pride ourselves on our strong team dynamic and positive workplace culture. Our 'Less is Healthier' philosophy focuses less on retail and more on delivering high-level medical and surgical care. If you're passionate about animal welfare and eager to join a dedicated and supportive team, we'd love to hear from you.
Apply now to become part of the Southern Animal Health and Melbourne Bulldog Clinic family by providing your cover letter and resume to shay.mashak@vetpartners.com.au. Ensure you include the suburb in which you reside and your cover letter in order for your application to be considered.
We sincerely appreciate all applications; however, only those shortlisted will be contacted due to the volume received.
Willunga & Aldinga Veterinary Services, South of Adelaide, SA (posted 3rd July) Receptionist
We are currently looking for a Full Time Receptionist (maternity cover) for our Willunga and Aldinga practices.
Here at Willunga & Aldinga Veterinary Services, we are a team of over 40 staff who pride ourselves on providing excellent standards of care and going above and beyond for owners.
You will be supporting a dedicated team in a growing, privately owned, accredited veterinary hospital that’s been serving the local community for nearly 50 years.
Our two purpose-built practices are located approximately an hour away from Adelaide along the beautiful Fleurieu Peninsula. We offer a range of services that include in-house pathology, digital x-rays and ultrasound, emergency treatment, surgery and internal medicine. We also perform a range of soft tissue and orthopaedic surgeries.
We are seeking a full time Veterinary Receptionist to work across both our practices to cover 12 months of maternity leave.
The primary responsibilities of this position include:
- Delivering excellent client and patient care and advice
- Reception and administration duties
- Multi-channel communication between clients and staff
- Scheduling appointments and surgical procedures
- Basic phone triage
The ideal candidate will possess the following skills and attributes:
- Minimum 1 year of experience in a similar role (reception or administration – veterinary experience ideal but not essential)
- Commitment to providing gold standards of care
- Excellent communication and interpersonal skills with both clients and colleagues, verbal and written
- Excellent organisational skills, attention to detail and willingness to get involved
- Technologically proficient, ideally with RxWorks
What we can offer you:
- Commitment to supporting a healthy work/ life balance.
- Family-owned business and a supportive close team who love to share our knowledge and learn new skills.
- Support and team building exercises, regular morning teas and the occasional coffee run!
- Accredited, purpose build facilities with dedicated surgery and treatment areas, and modern surgical facilities
- We are a busy hospital with a large team of vets and nurses. Every day is filled with a unique and diverse range of surgeries and medical cases.
- Competitive hourly rates and access to other great staff benefits
- Rosters are published in advance so you can plan your life
If you have any questions regarding this role, please call Willunga Vets on 08 8556 2075. If you are interested in this position, we would love to hear from you.
Please send a cover letter and resume to Koby at: kfinnigan@willungavets.com.au
Monash Veterinary Clinic, Oakleigh East, South East Melbourne, VIC (posted 1st July) Receptionist
FULL-TIME VETERINARY RECEPTIONIST - Be the Heart of Our Clinic Frontline!
Are you a people-person with a passion for animals and a knack for staying calm under pressure? Monash Veterinary Clinic is looking for a Full-Time Receptionist to join our vibrant and fast-paced clinic, where your role will be critical to the smooth operation of our day-to-day services.
About Us
Monash Veterinary Clinic has been delivering exceptional care since 1977. We are a busy, well-established practice with a reputation for quality service, professional integrity, and strong client relationships. With 6 veterinarians and a large nursing team, our clinic runs a full schedule of consultations, surgeries, and complex cases involving reproduction, orthopaedics, internal medicine, and more.
Reception is one of the most important roles in our clinic — setting the tone for the client experience and keeping our high-volume schedule running like clockwork.
About the Role:
As the first point of contact for our clients, you'll be the warm, professional, and knowledgeable voice and face of Monash. You'll manage phones, emails, in-person enquiries, appointment and surgical bookings, and work closely with our clinical team to ensure seamless communication.
No two days are the same, and we value receptionists who are organised, empathetic, and able to think on their feet — particularly when dealing with nervous clients, emotionally charged situations, or tightly booked schedules.
What We’re Looking For:
- Previous experience in a veterinary or medical reception setting preferred
- Excellent verbal and written communication skills
- Confidence managing a multi-line phone system and a busy front desk
- Ability to coordinate multiple vet schedules with precision and clarity
- Strong emotional intelligence – able to empathise and reassure clients without overpromising or creating confusion
- Professionalism in challenging or emotional situations
- A team player with great time management and a calm, positive attitude under pressure
- Experience with EzyVet software is a bonus
What We Offer:
- No weekend or public holiday shifts (Saturday shifts optional)
- Rotating early, mid, and late shifts (so you can enjoy some sleep-ins!)
- Above award pay, based on experience
- On-site parking
- Discounts on veterinary products and services
- A well-stocked staff kitchen with fruit, lunch supplies, and great coffee
Why Monash?
You’ll be part of a team that appreciates your role, supports your growth, and values the work you do every day. Our clients rely on us not just for medical care, but for guidance, compassion, and clear communication — and you’ll be central to delivering that.
Apply Now
If you're ready to be part of a dedicated and high-functioning team where your reception skills make a real difference, we’d love to hear from you. Submit your resume and cover letter today!
Applications should include curriculum vitae, and a cover letter addressing the key selection criteria addressed to Hannah MacGregor at: hannah.macgregor@monashvet.com.au
Bayside Animal Hospital, Inner Sydney NSW (posted 1st July) Administrative Assistant
Part-time/Full-Time Veterinary Administrative Assistant – Waterloo & Rhodes
- Flexible hours and generous leave policy
- Discount veterinary care for your pets
- Mixed Location - Waterloo & Rhodes
Bayside Animal Hospital first opened its doors in 2018 with just one vet and two nurses. Today, we have three ISFM-accredited hospitals in Wolli Creek, Waterloo and Rhodes.
Due to our rapid expansion, we are looking for veterinary administrative assistants to assist our ever-growing team. We need someone who is enthusiastic about pet care and who can help make sure owners are given the best advice possible from the moment they walk in.
This role is suitable for someone with knowledge of the industry, including those studying veterinary medicine, animal studies, vet nursing or someone returning to the field. Our client base is largely Chinese, so patience and understanding are a must as we tend to cater to those with language barriers. Training will be provided.
In this role, you will be involved in:
- Meeting and greeting the clients
- Processing payments and insurance requests both manually and via GapOnly
- Handle a multi-line phone switch for our hospitals
- Book appointments and triage patients both over the phone and in person
- Assist in managing the email inboxes
- Assist the vets and nurses on a day-to-day basis
- Manage documentation, including the uploading of microchip details and ensuring all patient-related information is uploaded to appropriate files
You will not be alone in your role! You will be assisted and trained by our experienced Vet Nurse and Administrative Manager. In this role you will:
- Receive hands-on training with our Administrative Manager and training alongside the nurses
- Above award wage
- Snacks (stocked at all locations) with bonus cake and treats on birthdays
- Close to public transportation and free parking
- End of year party hosted by management
To be successful for this role, you will need:
- Experience with EzyVet or similar online booking systems
- Intermediate computer literacy skills
- Knowledge of pet products and care or willingness to learn
- Ability to multi-task in a sometimes high-stress environment
Please email your cover letter and resume to executive@baysidevets.com.au and attention it to Celine. If you have any questions regarding the role, please call us on (02) 7901 0837 or email us. Unfortunately, candidates will not be contacted if not suitable for the role.
Check us out at www.baysidevets.com.au.
Fulham Gardens Animal Hospital, Western Adelaide, SA (posted 1st July) Part Time Reception Team Leader
Veterinary Team Leader Receptionist Position
Fulham Gardens Animal Hospital, Western Adelaide, SA
Veterinary Receptionist Team Leader
Join a team where leadership is valued, development is prioritised, and culture is everything
We are on the lookout for a motivated and experienced Reception Team Leader to join Pets and Their People, a proudly independent veterinary group with two hospitals and one clinic across inner Adelaide.
This is a hands-on leadership role for someone who thrives on team collaboration while confidently guiding individuals. You’ll be working alongside our reception team, leading by example and actively mentoring staff to deliver exceptional client care. Your leadership will help drive team performance, foster a positive workplace, and ensure a consistent, high-quality experience for every client and their pet.
Why Work With Us?
At Pets and Their People, we don’t just talk about work–life balance — we build it into our systems. We release rosters at least a month in advance and aim to provide regular rostered days off. Our supportive culture includes access to a confidential Employee Assistance Program to support your mental health and well being.
We invest in our people. You’ll have access to regular 1:1 coaching, structured team meetings and professional development opportunities. We close our clinics weekly to give you uninterrupted time to focus on growth and training of staff. Our commitment to leadership and culture has earned us “Employer of Choice” and industry awards from the Lincoln Institute.
About the Role:
We’re seeking a confident and compassionate leader with a strong customer service background and a passion for building capable, empowered teams. This is a permanent part-time role, with the need for flexibility in the roster that includes early mornings, evenings, and occasionally weekends.
Key Skills & Experience:
- Extensive experience in a high-volume reception role, or customer service environment (veterinary experience highly regarded)
- Strong mentoring mindset — you enjoy guiding others and supporting their development
- Excellent communication skills, both in person and over the phone
- Ability to navigate difficult conversations with empathy and professionalism
- Confident in guiding a team through change and towards shared goals
- Strong attention to detail and organisational skills
- Calm under pressure — able to juggle multiple tasks while staying composed
- A genuine love for animals and the people who care for them
- High emotional intelligence and the ability to make clients feel truly seen, heard, and valued
Sound like you?
If this unique position interests you and you are looking to join a team that backs its people, supports growth, and values leadership as much as technical skill, we’d love to hear from you.
Please call (Monday to Thursday) or email Kristin at Pets and their People for an initial confidential discussion to learn more about this role and the team.
Kristin Evans
Pets and Their People
0433 555 570
Practicemanager@petsandtheirpeople.com.au
Greencross Vet Centre - GP & Emergency, Adelaide SA (posted 30th June) Client Relations
Client Relations/Reception (Part time positions) - Greencross Veterinary Centre, Adelaide
We are seeking experienced veterinary client relations staff to join our team on a part time basis. You will be the front line of our business - this a fast-paced GP, Emergency & Dermatology practice, requiring exceptional customer service providing the best client patient experience!
Greencross Vet Centre is a 24hr multi-disciplinary centre offering emergency, GP, and referral veterinary services. We provide best treatment and care for clients and their pets in a supportive environment for the team. Our team works in a clinical environment, equipped with the latest technology to deliver exceptional care for both patients and clients. As members of the Animal Referral and Emergency Network (AREN) and Greencross Vets, we are linked with a comprehensive network of veterinarians across Australia, spanning across all veterinary disciplines. This collaboration enables our veterinarians to access a wealth of expertise, ensuring optimal outcomes for every patient.
As a successful candidate, you will demonstrate the following skills and attributes:
- Provide the best client/patient experience
- Enjoy a fast-paced workplace and the ability to problem-solve
- Work closely within your team and alongside other departments
- Understand the human animal bond
- Effective communication skills both verbal and written
- Experience with RX works an advantage
- Process consent, insurance, and new client forms
- Ability to maintain daily administration with an elevated level of accuracy and mindfulness
- Knowledge of external medical referrals an advantage
- Develop working relationships with external veterinary practices
- Ability to prioritise tasks such as managing incoming calls and scheduling appointments
- Actively participate in quality improvements, initiatives, risk management & OHS activities
- Mindfulness and excellent time Management skills and ability to multi-task
- Ability to work flexible hours between 7am -10pm including some weekend work
What are we offering?
- An opportunity to extend your skill base working in a high-end veterinary referral, GP & emergency environment
- Join an experienced team of client relations staff in a friendly fun environment
- Work in an organisation that encourages collaboration with a large network of specialist veterinary hospitals
- We support internal and external continuing education for lifelong learning
- A collaborative team that values input and ideas
- We care about mental health and work life balance
- Access to an employee assistance program
- Discount policy for your pets
- On-site parking
Waverley Gardens Veterinary Hospital, South East Melbourne VIC (posted 30th June) Client Care Nurse
Love being a vet nurse… but feel more energised working with people than out the back?
Do you light up when you're at the front and in the consult room, connecting with pet owners and making their visit smoother, calmer, and more personal?
Want a role that combines your nursing skills with your natural gift for communication?
If you're nodding — keep reading.
I'm Quyen, and our little clinic, Waverley Gardens Vet, is growing.
We're looking for a Client Care Nurse — a Cert IV qualified vet nurse with at least 4 years' experience — to join our team in a full-time, client-facing role with all heart.
This role is perfect for someone who loves being a vet nurse, but finds the most joy in connecting with people, guiding clients through their pet's care, and being the calm, capable link between the front and back of the clinic.
You'll be doing a bit of everything:
- Coordinating the front desk and reception area
- Supporting in consults and handling patients
- Explaining treatment plans and follow-ups
- Helping manage bookings and workflow
- Using your clinical knowledge to help clients feel confident in caring for their pets
You'll be supported by a kind, experienced team who want to see you thrive — and yes, we'll always appreciate your attention to detail and the calm energy you bring.
This is a full-time role, including every Saturday, with flexibility built into your weekday roster.
We offer above-award pay based on your experience and what you bring to the team — because we know what it's like to feel undervalued, and that's not how we do things here.
We're not just looking to fill a gap at reception.
We're looking for someone who wants to grow, who cares deeply, and who wants to belong.
So if that sounds like you — give me a call or text on 0435 228 996 for a friendly, confidential chat or send your resume to waverleygardensvet@gmail.com.
If it's the right fit, I think we'll both know.
Waverley Gardens Vet – Where Pets and People Connect
Kookaburra Veterinary Employment reserves the right to edit or omit any advertisement at our discretion. We take no responsibility for the accuracy of any advertisement shown and will not be liable for any damages of any kind arising under any circumstances.
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