Fetch Pet Health, Remote or Pyrmont, Inner Sydney NSW
Vet - Technical Ops Support @ Fetch🐾
Hey 👋
We’re Fetch – a startup helping Aussies master modern pet parenting with the cutest pet insurance around. We’ve built Fetch from scratch, covering everything from policies to claims and apps for pet parents, vets, and even our customer care team! Pet parents are loving Fetch; we're the highest-rated on ProductReview at 4.9 ⭐, and have a +75 NPS!
But we’re just getting started. We’ve got customers to help, bugs to squash, and loads of exciting new features to build. Think faster (direct!) claims, deeper connections within the pet ecosystem, and even more amazing experiences for customers, vets, partners, and their pets.
Your new team
We’re a passionate mix of pet lovers, tech experts, vet professionals, and insurance gurus (don’t worry, no suits allowed). Our day job? Supporting customers and their pets while juggling a ton of side projects to make Fetch the best thing since digital x-rays. It’s a startup, so expect to muck in – sometimes staying late or getting involved at weekends – but it’s ours, and we want it to be brilliant.
Your role
We’re looking for qualified veterinary surgeons who’re looking to flex their technical medical expertise to help with our pre-existing assessments. Initially the position is a 3-6 month contract, with a possibility of a permanent role in the future as we continue to grow.
🦴 Customer Support: Assist with onboarding through pre-existing checks, review clinical histories to look for any issues that might impact plan cover
💬 Communication: Engage directly with vets and pet parents, explaining decisions, supporting through reviews and ensuring records are complete
🤖 AI Development: Your feedback will help to refine AI tools that streamline our operations and make our customers’ lives easier.
🐾 Team Support: Provide guidance to our vet nurses and help elevate customer experience
Why you’ll love the role
- You’ll be hands-on with a key part of our product
- You’ll gain insights into processes, compliance, operations, and business in a tech-driven environment.
- You’ll work closely with product design, bringing your unique perspective to shape new features and services.
- You get to use your veterinary skills in a fresh, innovative setting that’s redefining pet care.
About you
We’re after someone who’s passionate about transforming pet care and excited by the hustle and bustle of startup life. Here’s what we’d love you to bring:
👏 Veterinary Expertise: A qualified vet ready to use your skills beyond the clinic.
💬 Communicator: Excellent communication and interpersonal skills are a must.
🧩 Problem Solver: You’re adaptable, thrive on solving challenges, and can handle shifting priorities like a pro.
🧘♀️ Calm in Chaos: You’re organised, resilient, and can bring calm to any situation, no matter how chaotic.
🔧 Tech-Savvy: Comfortable using tech and keen to learn new systems – we’ll show you the ropes!
Why you’ll love Fetch
🧠 Growth: A chance to be part of scaling a startup 10x over the next two years.
🏡 Flexibility: Enjoy flexible hours and remote working (or join us in Sydney if you fancy - we have people all around Australia!), in a supportive, family/pet-friendly environment.
🏖️ Leave: Full time contracts include 5 weeks of annual leave to fully recharge, we’ll pro rate this accordingly
From Leanne, one of our vet nurses: “I get to work with a bunch of people that are so incredibly passionate about what we do. Although some of us work remotely, it doesn't feel like it as we are constantly in contact throughout the day. It's a great team, and I love that the support team can be super involved in a lot of aspects of the business, right as it’s happening.” If you’re ready to use your vet skills in a whole new way and join a team that’s changing the game in pet care, we’d love to hear from you!
Please submit a covering letter and CV to careers@fetchpet.au